TalDepot.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT...

been resolved because:

[Your Answer Here]
 I was informed last week that a refund of 25% would be put back on my card, for the inconvenience and mistaken item. It has not as of yet. I was also emailed yesterday and told the same thing.This company seems to have only shipped out my items because if the complaint that I filed. 
 Thank you
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer has been informed about this order as  25% refund has been applied to the customer for this order. Thank you

The customer has been informed and refunded for the missing product. Please let me know if there is anything else I can do to better assist to make sure this case is closed .  Thank you

The customer has been informed on the shipping status of the order which will arrive to customer today 03/**/2017. Thank you

The customer has received the order today 02/**/2017.

I have made sure to reship the product out to the customer upon request and I have proof of product being reshipped with the tracking information that I have provided for you:  [redacted] I have not...

heard back from the customer yet after emailing them  from the time of the Revdex.com complaint, which you can see on the following email attached.   Yoni M [redacted] Feb * (6 days ago)    to [redacted]
  Dear [redacted],  Thank you for shopping with Taldepot as we appreciate doing business with you. I apologize for the delay in this shipment as I see that the package had been delivered to you according to the following tracking information:  [redacted] I have filed a claim with [redacted] for lost in transit on this order.  I have also contacted my facility to reship this order out to you today and to have this shipment sent out [redacted] and not [redacted].  I kindly ask if you may please remove the Revdex.com complaint once you receive this shipment as I would like to make sure you are satisfied with our service.   If there is anything I can do to better assist, please let me know as I would be happy to assist.  Wishing you a great day ahead!

Customer has been informed that a reshipment of the Nantucket Nectars Red Plum 16 oz Glass Bottles - Pack of 12 has been sent to the customer. The case should be closed as customer is satisfied.  Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I received 3 out of...

five items I ordered with no refund for the missing 2 items and no acknowledgement from taldepot for the missing items
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I contacted the customer about this order today and informed the customer about the missing products. The refund has been applied to the customer for the missing products. Please let me know if there is anything else that may need to be done as the customer has been notified today. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your...

Answer Here]
 Despite issuing a refund for the purchased amount, it does not make me whole. My money was held and taken for goods purchased yet they did not have the goods to be sent. Monetary damages should be awarded, or the goods sent in addition to the refund
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Customer has been sent a return label.  Please let me know if there is anything else I can do as this case should now be closed.  thank you

They never shipped my items and took my money. They were paid 10 days ago, a label was created, and nothing.They don;t respond to email or phone inquiries. I have had to file a claim with my CC company. Look at the reviews at Revdex.com ,,,77% are negative. They collect the money, create a shipping label and make it seem as if they are legit. STAY AWAYm avoid at all costs This is a scam and should be shut down immediately.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My order did not ship on February **, 2017 like the business said. Today is February 13, 2017, and the order still has not shipped. I have not received a partial refund either. Simply put, the business did not do what it said it did in its response to the Revdex.com. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer has been contacted and a pre paid return label has been created for customer to have product be shipped back into our facility for a refund.  Thanks, Yoni M.

I placed an order February 12, 2018 today 2/23/18 I checked on my order and a label was created on the 15th but it hasn’t shipped yet. They charged my card on the 12th. I called customer service at 1:40pm CST and she said she would have to call me back on Tuesday 2/27/18 because she was leaving for the weekend. Really? I will never order with this company again! They should be put out of business. They are theifs.

Very disappointed with tal depot. I placed an order and they have changed the date I should receive it three times. So you can never tell when something will arrive. So far my order will be taking a week. If they don’t change the date again.

Don't waste your time- poor/no correspondence. My order never shipped. Forget about this company

Nonexistent customer service. Received only a part of my order, their website claims it was fulfilled in full. Called and emailed numerous time, they keep promising to resolve it. Sent me a couple of different tracking numbers, however 9 days later nothing has been shipped. When I asked for refund - they keep telling me they will investigate and will resolve this issue as soon as possible. Spoke with 5 different customer service reps - I am beyond frustrated at this point. At this point it I feel scammed and it sounds like they play games with you.

This is by far the worst online company I have ever done business with. I ordered my items on July 7th. I contacted the company via email after several attempts via phone and the lady apologized and said that she will find out a status update for me. It was no big deal because it was only a week waiting process. I contacted them today since my status still said processing and I finally got through to the customer service person. I told her the situation and she apologized which was nice. She then stated I have to contact the warehouse to see what the delay is. I said okay perfect not a problem you can place me on hold and contact them I don't mind waiting. She said well I can't do that, I actually don't have a way to contact the warehouse directly. I said well I really need to find out the status of my order and the anticipated ship date so I can plan accordingly (I purchased a month's worth of snacks and water for my Pastor and kids). She said well do you just want to cancel you order? I said well is that what you are suggesting and if you cannot guarantee that you will reach back out to me, then yes cancel my order. I deal with over a thousand small diverse businesses and over 5 thousand businesses across the world for my career, and I have never had this bad of customer service in my entire time being a supplier manager and supplier diversity specialist. How is it even possible that you guys are still in business? If you are overwhelmed with back orders and have a hard time fulfilling the commitments then put the items out of stock on your website, until you are actually able to catch up. The prices were not that big of a difference between Walmart and amazon, but I like to support new companies, but never again. This is by far the worst experience I have ever had. You need a better business plan and company structure to stay in business past this year.