T-Mobile Usa Inc

June 8, 2017 FILED ELECTRONICALLY ***Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste222 DuPont, WA 98327 Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 1, 2017, regarding the above-referenced accountPlease be advised that T-Mobile has confirmed that *** *** and *** *** is one and the same person and that *** is the correct spelling of her last nameIt is important to note that Ms***’s concerns have been addressed in your file number ***. T-Mobile regrets any ongoing concerns that Ms*** had with her accountIn Ms***’s correspondence to your office she states that she was in communication with T-Mobile in regard to her concernIt is important to note that Ms*** had two files open with two different names and the above-referenced file ending in 1841did not have any attachment. Upon speaking with Ms*** on June 2, 2017, she confirmed that her concerns were addressed in your file number ***T-Mobile regrets any inconvenience to Ms*** and we appreciate her patience during our investigation and resolution of her concerns. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***. Very truly yours, T-MOBILE USA, INC. Carlos T*** Executive Response

June 27,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 20, 2017, regarding the above-referenced account
T-Mobile regrets any continued concerns that Ms*** has experienced regarding her expected refundOur records confirm that Ms*** provided her financial institute information to T-Mobile on June 17, However, due to an inadvertent error, the refund was not issued to Ms***To resolve this matter, on June 26, 2017, T-Mobile contacted Ms*** who provided her financial institute information and was refunded $Additionally, T-Mobile has refunded $for a total of $375.00, as a gesture of goodwillMs*** is aware of the funds being deposited within one to three business days and has accepted our offer
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris L***
Executive Response

October 12,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***-***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 4, 2016, regarding the above-referenced account.
T-Mobile records indicate that on June 7, 2016, Ms***-*** contacted Customer Care to report that changes were made to the data feature associated with her mobile number ending in *** without her authorization. At that time, she requested to revert the data feature to the gigabytes of 4G LTE data, which is included with the Simple Choice Unlimited Talk and Text individual rate plan at $per month. Prior to this, this line of service was subscribed to the Unlimited 4G LTE data feature with gigabytes of Hotspot for and additional $per monthOur records indicate that this feature was first made effective on January 20, 2016.
T-Mobile records confirm that Ms***-*** canceled her account on June 16, when she ported her mobile number to another service provider. Ms***-***’s billing cycle ran from the 20th of one month to the 19th of the following month. Pursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycle. Accordingly, Ms***-*** was billed through June 19,
Ms***-***’s final billing statement was generated in the amount of $for monthly service charges, late fees, restore from suspension fees, and remaining equipment installment plan charges
As a result of continued non-payment, on July 23, 2016, the account was forwarded to a third-party collection agency, Southwest Credit Systems. A collection fee of $was assessed to the account bringing the account balance to $
As a courtesy, and in an effort to amicably resolve this matter, T-Mobile has applied a credit to Ms***-***’s account on October 12, in the amount of $for the monthly service charges, late fees, restore from suspension fees, and remaining equipment installment plan charges plus applicable taxes. In addition the collection fee in the amount of $will be removed bringing the account closed with a zero balanceFurthermore, T-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus relating to this account. Please note that it may take up to days for Ms***-***’s credit report to be updated.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Christopher R***
Executive Response

Dear MsC***: as per our telephone conversation just now, please close my complaint as resolved
If you could, please send confirmation of this email
*** ***

October 26,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 18, 2016, regarding the above-referenced account. Please be advised that T-Mobile was unsuccessful in contacting Ms***At this time, we will respond to both you and Ms*** with this letter.
T-Mobile regrets that Ms*** has a concern with the Premium Handset Protection (“PHP”) feature and with the resolution that we offered regarding this matter
T-Mobile records indicate Ms***’s mobile number ending in subscribed to PHP Bundle Premier Devices for $per month from May 27, through July 8, 2015. On July 9, 2015, at Ms***’s request, the PHP feature was changed to the PHP Tier 4-for $per month. T-Mobile records indicate that the handset that Ms*** is using is not showing available with our Handset Exchange Program. In an effort to amicably resolve this matter and as a gesture of goodwill, on October 17, 2016, T-Mobile offered to issue a $credit to Ms***’s account as resolution in this matter. T-Mobile records indicate that Ms*** accepted this credit and it was applied to her account at that time. Ms***’s billing statement dated October 13, totaled $with payment is due by November 6, 2016. With the $account credit, Ms***’s account balance was revised to $36.29. The goodwill credit that was issued to Ms***’s account as resolution in this matter on October 17, is not eligible to be sent as a refund as the credit was not a result of an over-payment although it was offered as an account credit to apply toward future balances as courtesy for this matter
T-Mobile will provide Ms*** with 30-days from today’s date to contact me on my number below and we can offer to send a replacement Samsung Galaxy Shandset at no cost to her provided that we have the handset available in our inventory at the time that she contacts us. T-Mobile regrets any inconvenience to Ms*** and we appreciate her business.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ally Y***
Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
the cell phone is in Mexico but will try to get it to T-Mobile before 3/7/17, thank you for all your help
Sincerely,
*** ***

April 4,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 27, 2017, regarding the above-referenced accountPlease be advised that we have made attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Ms***’s concerns within this letter
T-Mobile regrets any concerns Ms*** experienced regarding her accountOur records confirm that Ms*** activated her account on February 14, 2017, with four lines of serviceMs*** subscribed to our T-Mobile ONE rate plan at $monthly for the first two lines of service, and $monthly for each additional line of serviceAt the time of activation, Ms*** subscribed to our AutoPay featureAutoPay is a free feature that automatically deducts the balance owed on the account up to three days prior to the bill due date using a stored credit card, debit card or checking account supplied by the customerCustomers continue to receive notifications that reflect the balance due as well as a notation that the account is on AutoPay
Please note that Ms*** was billed via a system known as bill currentThis means that charges for a Ms***’s rate plan were billed in advance of the service being provided and become due within that billing cycleFor instance, Ms***’s billing cycle ran from the 15th of the month through the 14thMs*** received notice of her monthly reoccurring service and feature charges on or around the 16th of the month, and payment for those charges was due on the 7thIf during that billing cycle the Ms*** had any usage charges, such as international calling or third-party downloads, the respective charges would be reflected on the next month’s statement, as we cannot predict those charges in advance
Ms***’s first billing statement was dated February 15, 2017, and reflected a balance owed of $Payment for this balance was due March 7, Regrettably, our records confirm that Ms***’s account was cancelled on February 19, 2017, at her requestAs Ms*** was subscribed to AutoPay, a payment in the amount of $was processed on March 5, On March 11, 2017, however, T-Mobile issued a refund to Ms***’s account in the amount of $to pro-rate the billed monthly access chargesMs***’s final billing statement was dated march 15, 2017, and reflected an additional credit balance of $This was refunded to Ms*** on March 25, 2017, for a total refund of $
In an effort to amicably resolve Ms***’s concerns, on April 4, 2017, T-Mobile issued a refund to her in the amount of $11.83, for the remaining amount to be refundedThis has been refunded to Ms***’s credit card used for the March 5, paymentMs*** can expect to receive this refund within three to five business daysT-Mobile regrets any inconvenience Ms*** may have experienced
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris P*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

January 20, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated January 13, 2017, regarding the above-referenced account numberPlease know T-Mobile very much appreciates Mr*** time as a longtime loyal T-Mobile customer and we regret any concerns Mr*** has in regards to his T-Mobile accountT-Mobile records indicate on February 2, 2015, a Mobile Internet (“MI”) line ending in *** was added to Mr*** accountIt was setup with a $3GB Match Phone Data Up to 5GB planOn July 10, 2015, the MI line was changed to $North America 5GB MatchPhoneData UpTo5GB planOn September 10, 2016, the MI line was changed to $North America MI 5GB Data plan and started receiving a $monthly hybrid credit, reducing the cost to only $per monthPlease be advised that in T-Mobile’s Terms and Conditions, customers are advised that they are required to notify us of any disputed charges within days of T-Mobile providing notice of the chargesIf a customer does not report the dispute within that time frame, they waive their right to dispute the charge(s)Our records indicate that the MI line was added to Mr*** account on February 2, 2015; however, the first notice that T-Mobile received regarding a dispute of this feature and associated charges was on January 4, As this is beyond the dispute period, it is T-Mobile’s position that Mr*** remains responsible for all charges billed to the accountOn January 11, 2017, T-Mobile confirmed there was no usage on the MI line and applied a credit of $for two months of charges at $per month to cover the day dispute periodHowever, on January 16, 2017, we spoke with Mr*** and as a courtesy to him, due to his years of being a loyal T-Mobile customer; we offered to apply a $credit for ten months of the MI service at $per monthWith two months already credited on January 11, 2017, this would provide one full year of compensation to Mr***Mr*** accepted this offer and his account balance was reduced to $Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCDaniel R*** Executive Response

February 16, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Prepaid NoXXX-XXX-*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated February 14, 2016, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address her concerns within this letterT-Mobile regrets any concerns Ms*** encountered with changing her data passT-Mobile records confirm that on February 2, 2016, Ms*** contacted Customer Care and requested to change to the $22GB 30-Day Data passUnfortunately, due to an inadvertent error, the $30-Day 3GB data pass was added to Ms***’ accountIt is important to note that when a prepaid customer adds a data pass to their account, payment is required up front for the cost of the data passSince the incorrect data pass was added to Ms***’ account, we applied a $credit to her account to cover the cost of the $30-Day 3GB data passPlease note that Ms***’ account was set up for automatic payment wherein she scheduled an $payment to be automatically deducted every daysMs*** has since disabled automatic paymentAs such, on February 2, 2016, Ms***’ automatic payment was processed and an $payment was made toward her accountAdditional records confirm that on February 2, 2016, the data pass was changed to the $30-Day 22GB data pass as requested by Ms***As a courtesy to Ms*** a $credit was applied to her account for the cost of the data passThis left Ms***’ account with a credit balance of $In addition, our records confirm that on February 2, 2016, an $debit was applied to Ms***’ account which reversed all but $of the above $creditThis left Ms***’ account with a zero balanceMs***’ account is now subscribed to the $30-Day 22GB data pass and her services are paid through March 3, Therefore, Ms*** must remit a $payment prior to March 3, 2016, so that her data pass is automatically renewedFinally, our records confirm that the only payment withdrawn from Ms***’ financial account was for $and was on February 2, If Ms*** is showing that additional payments have been withdrawn from her account we encourage her to get a copy of her bank statement showing a running balance through the current date after which she may contact me at the number below and we will be happy to further investigate her concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCBrian W*** Executive Response

Tell us why here
October 28,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It
May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 18, 2017, regarding the above-referenced accountWe are pleased to inform you that T-Mobile contacted Ms*** and resolved her concerns to her satisfaction
T-Mobile is delighted that Ms*** chose T-Mobile as her wireless service provider, and we welcome her to the Un-carrier familyWe regret hearing of Ms***’s concerns with our Carrier Freedom promotion and the status of her submission
T-Mobile records indicate on December 20, 2016, Ms*** activated her account with two lines of service and was enrolled in our T-Mobile ONE rate plan at $per monthMs*** took advantage of our Equipment Installment Plan (“EIP”) and purchased an Apple iPhone 32GB Rose Gold priced at $and agreed to monthly installments of $eachMs*** also purchased an Apple iPhone 128GB Gold priced at $and remitted a payment of $as a down payment and agreed to monthly installments of $each
At the time, Ms*** tradan Apple iPhone device and was quoted a travalue of $On January 10, 2017, upon receipt and inspection of Ms***’s tradevice, we posted the tracredit of $to her accountFurther review confirmed that on February 1, 2017, we received Ms***’s reimbursement submission; however, it was denied as the billing statement provided did not include the final EIP balance of the device that Ms*** had traded-in
In our conversation with Ms*** we discovered that the reimbursement she had been seeking was of her early termination fees and not of her final EIP chargesWe regret any confusion may have causedAs such, in an effort to amicably resolve Ms***’s concerns, on October 20, 2017, T-Mobile approved Ms***’s early termination fee reimbursement in the amount of $in the form of direct transfer to her bank accountMs*** was advised the funds will be available within three business daysMs*** accepted the reimbursement as resolution to her concernsT-Mobile regrets any inconvenience to Ms*** regarding this matter and we appreciate her time and efforts in resolving it
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Sal O***
Executive Response

September 18, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated September 12, 2015, regarding the above-referenced accountWe are pleased to advise that Mr*** concern has been resolved to his satisfactionT-Mobile records indicate that on July 5, 2015, Mr*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy Note EdgeEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in installmentsT-Mobile provides a 14-day return period which allowed customers to use the equipment to see if it meets their needsIf the equipment was not acceptable, it could have been returned to the original point of sale for a refund or exchange and, if requested, cancelation of the service and any applicable Equipment Installment Plan (EIP) entered into at the time of the original purchaseIn addition, by purchasing T-Mobile equipment, our customers receive a one-year Limited Warranty provided by the manufacturer of their deviceDuring the Limited Warranty period, customers are eligible to receive an advanced replacement of their device via T-Mobile’s Handset Exchange ProgramUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageT-Mobile records reflect that Mr*** participated in the Limited Warranty Exchange process on August 22, Alternatively, customers can replace their device through a post-exchange program by contacting the manufacturer directly to discuss repair or replacement optionsOn September 12, upon speaking with Mr*** via live chat, he notified Customer Care that he did not want to have the phone replaced for the same model and subsequently was referred to the manufacturerNevertheless, in an effort to amicably resolve Mr*** concern, on September 16, T-Mobile offered to have Mr*** return his Samsung Galaxy Note Edge to our officeUpon receipt of the device in good working condition with no liquid water damage and no physical damage to the device or LCD screen T-Mobile will waive the remaining balance of the Samsung Galaxy Note EdgeThe handset can be returned to my attention within 30-days from the date of this correspondence to the following address: Executive Response Attn: Shannon R*** *** *** *** ** Albuquerque NM We ask that Mr*** please include the handset, battery, charger, stylus, and his account information to insure proper credit within the boxPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr*** recent contact with our Customer CareBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at*** *** *** Very truly yours, T-MOBILE USA, INCShannon R*** Executive Response

December 13, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated December 5, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Ms*** which have proven unsuccessfulAs such, T-Mobile will make every effort to address Ms***’s concerns within this letterT-Mobile strives to provide our customer with the best deals on the latest and greatest devices availableWe regret to hear of Ms***’s concerns regarding our iPhone Trade Up offer and we appreciate the opportunity to address themAs Ms*** is aware, our iPhone Trade Up offer stipulated that starting September 9, 2016, through September 25, 2016, new and existing postpaid customers who traded in their fully paid off Apple iPhone device (from any carrier) could get a new iPhone 32GB device valued at $for free via bill credits and tracredits when purchased on our Equipment Installment Plan (“EIP”) programOur records confirm on September 9, 2016, Ms*** took advantage of our EIP program and purchased an iPhone Plus 32GB Rose Gold Device priced at $Ms*** paid $as down payment and agreed to monthly installments of $for the remaining $Ms*** also used an Apple iPhone 6s Plus 64GB Gold device as a traand accepted the quoted $travalueOn October 22, 2016, T-Mobile received Ms***’s tradevice and on October 24, 2016, a tracredit of $was posted to her accountAfter, on November 4, 2016, Ms*** received two credits of $to cover the first two monthly credits under the Trade Up offerOn November 29, 2016, T-Mobile applied the third monthly credit of $and will continue to apply for the next monthsPlease note, along with the tracredit of $and the monthly credits of $(total of $365.04), Ms*** will receive a total of $in credits on her account which is above the retail value of an iPhone 32GB device priced at $As such, it is T-Mobile’s determination that Ms*** is receiving the benefit of our iPhone Trade Up offer as stipulatedIt is important to note that the traof a device is a final transactionPursuant to the agreement signed at the time of the trade-in, Ms*** agreed to and accepted terms which included statements such as “You are giving up full ownership rights to the Handset”, “the sale of Your Handset is final, non-refundable and non-returnable (unless otherwise required by law)”, and finally, “By surrendering Your Handset, You are accepting the Offer Price and have read and agreed to the T-Mobile Device Recovery Program Terms and Conditions”Please be advised that the above information applies even when cancellation of service is requested and processed within the purchased handset’s return periodT-Mobile retail stores and our dealer locations do not retain tradhandsetsAs such, although T-Mobile regrets any inconvenience to Ms***, we are unable to return her handsetBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCSal O*** Executive Response

September 1, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** T-Mobile Account Holder: *** ***-*** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 23, 2017, regarding the above-referenced account. We have confirmed that account holder Ms*** ***-*** is the same person as *** *** T-Mobile regrets any inconvenience to Ms*** regarding her activation of a mobile internet (“MI”) line and any miscommunication regarding the service charges. On November 7, 2016, Ms*** activated a mobile internet line with our T-Mobile ONE MI rate plan for $per month prior to any applicable discounts. Please note, Ms***’s T-Mobile ONE MI rate plan allowed unlimited data usage on compatible tablets. Unfortunately, Mobile HotSpot devices like the Alcatel Linkzone HotSpot equipment Ms*** purchased at the time of activation is not compatible with the unlimited data rate plan. We do apologize that Ms*** was sold a non-compatible device with the T-Mobile ONE MI rate plan due to an administrative error Furthermore, we do regret that Ms*** was outside of the return period to return her HotSpot equipment, and as well, felt it necessary to cancel her T-Mobile account because of the administrative error Unfortunately as Ms*** did cancel her T-Mobile account, the active JUMP! On Demand (JOD) leases and Equipment Installment Plans (EIP) were canceled and applied in full to her final billing statement dated December 8, 2016. Ms***’s final billing statement included the lease and EIP buyout charges of $plus applicable taxes Ms***’s final billing statement was in the amount of $1,which included unpaid monthly recurring charges, EIP charges, and JOD charges plus applicable taxes. Ms***’s balance was originally due on December 28, As Ms***’s balance has remained unpaid in full, her account was referred to an outside collection agency on August 1, 2017. Presently, Ms***’s account is assigned to Diversified Consultants Inc(DCI). Ms*** may contact DCI at 877-550-to discuss scheduling payment. T-Mobile regrets any inconvenience to Ms***. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Martin G*** Executive Response

January 12, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 20, 2016, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that she has designated *** *** as an authorized user of the accountT-Mobile regrets any continued concerns Mr*** has experienced in regard to his coverage and equipmentT-Mobile records confirm that Mr*** was contacted on December 21, 2016, twice on December 27, 2016, January 10, 2017, and January 11, 2017, by our officeAs stated in our previous correspondence, T-Mobile is unable to guarantee coverage in all areasT-Mobile has reviewed Mr***’s coverage and confirms that his address provided in Oklahoma is in an area with 4G LTE coverage connectivityUpon speaking with Mr*** on January 11, 2017, T-Mobile was able to confirm that his concerns are specific to one coverage areaPlease note that in order to provide further assistance to Mr***, T-Mobile has engaged our Engineering Team to determine the root cause of his concernsT-Mobile is making every effort to resolve Mr***’s concerns in a timely mannerBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCSharon B*** Executive Response

Complaint: ***
I am rejecting this response because: I did have the blocking turned on all the lines I haveI told T-Mobile I will not accept a partial creditIf I do not resolve this matter via Revdex.com I will proceed with a small claim courtI request full refund
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meTmobile solved my problem quicklyThank you all!
Sincerely,
*** ***

Honestly that's your answer this thing started with customer supportWho screwed things up from the very beginning that's what led me to having to go to a store to pay my bill your company is got to be the dumbest bunch of people I've ever met you don't listen to a single thing a person tells youI will not stop I will continue to complain every time I find an error in my bill and error in your customer service or an error in you Chris P***This is what the Revdex.com is for complaining about bad customer service being shafted out of good reliable customer-based companies and yours is terrible as is probably all the other companies in cellular I'm not going to stop I'm doing this because there's a point of the matter and that's the constantly let you know my provider your errors your billing problems your customer service problems your executive problems your CEOs promises that he listens to his customers and none of you do just want to let you know that I thoroughly enjoy doing this to you guys every single month
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, the billing practices of T Mobile are concerningAs stated in the rebuttal, the equipment was purchased in May but was not billed out until billing cycles later in July 2014, without a rationale explanation as to why this was a billing standardIn addition, I have made additional payments towards my equipment plan but according to T Mobile's billing policy if your monthly payment is not paid in full and you make a payment towards your equipment plan it will be applied to your next regular payment, in the following obtained from the T Mobile website
"Before you make an extra EIP payment, we suggest you make a note of your amount due; this amount is still due for your regular monthly serviceThe extra EIP payment will apply at the end of your bill cycleThis payment will create an offsetting charge on the following bill and the net result will be a reduction of your EIP balance by that amountWe recommend that you don't make this payment until you have paid the balance owed for your monthly serviceYour extra payments will not reduce your monthly installment amount; instead, they'll reduce the number of installments you have left to pay."
Payments made towards an EIP should reduce the overall remaining installments and should not be dependent on whether or not a consumer has a balance or notAt the close of the billing cycle payment adjustments should be made accordinglyI have made additional payments towards my EIP periodically as I stated in my initial complaint but those payments were not recognized since I had a balance owed on my monthly serviceThe payment of $in September 2015 is recognized by T Mobile since at the time I did not have a balance. There neeeds to be an investigation into these type of billing practices that are common amongst most popular cell phone carriers
Sincerely, *** ***