T-Mobile Usa Inc

June 25, 2015FILEDELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA 98327 Re: *** ***
Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondencedated June 17, 2015, regarding the above-referenced account. On April 9, 2015, replacement equipment wasordered for Ms*** non-working equipment, and it was shipped to her on April10, 2015. Please be advised that in eachreplacement box, a set of instructions is provided to inform the customer howto return their non-working equipment and to avoid being charged a non-returnfee. Our records indicate that we didnot receive the non-working equipment within the allotted timeframe. As such; Ms*** was charged $forthe non-return fee and applicable taxes It is important to note that the possibilityof a non-return fee was disclosed to Ms*** at the time the exchange wasprocessed. On April 28, 2015, a second replacementdevice was ordered for Ms*** non-working equipment and was shipped to heron April 30, 2015. As mentioned above,the device was sent with the return instructions and the possibility of thenon-return fee was also disclosed to Ms*** at the time the exchange wasprocessed. Ms*** was charged $464.35for the non-return fee and applicable taxes Although the devices were not received withinthe allotted seven days, as a courtesy, T-Mobile applied a credit of $toMs*** account for two non-return fee and the applicable taxes. Please note that future exchanges will besubject to the limited exchange terms and conditions and must be returnedwithin the allotted timelines to prevent the possibilities of a non-return fee. Based on the foregoing, we respectfully request that this complaintagainst T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, pleasefeel free to contact me at the address below or *** *** *** Very truly yours, T-MOBILE USA, INC. *** *** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

March 14,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 3, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that he has designated *** *** as an authorized user of the account
T-Mobile regrets Ms***’s concerns with the data feature on her accountAs mentioned in our previous correspondence, Ms***’s rate plan was changed back to the $Simple Choice rate plan effective February 22, It is important to note that mobile number ending in *** previously carried a grandfathered $Simple Choice Unlimited Data feature
Regretfully, due to an inadvertent, when placing the account back on the previous rate plan, the line of service ending *** was placed on the $Simple Choice Unlimited Data feature and not the above mentioned $Simple Choice Unlimited Data feature
Upon review of the account and Ms***’s correspondence, T-Mobile has correctly updated the date feature to reflect the $Simple Choice Unlimited Data feature on the line ending in *** effective March 7, at the begging of the current billing cycleFurthermore, a $credit has been applied for the cost difference in the two featuresTherefore, as of the date of this letter, Ms***’s account reflects a $credit balanceT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Alberto V*** Executive Response

Complaint: ***I am rejecting this response because: I don't understand what T-Mobile Means by " she ported in two numbers during a promotional window"I did not do anything.Sincerely,*** ***

February 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon, & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence January 22, 2018, regarding the above-referenced account. T-Mobile regrets that Ms*** remained unsatisfied with our responseAs requested by Ms***, T-Mobile has transferred the $credit balance to her outstanding Equipment Installment Plans (“EIP”)Of the $a total of $was applied to plan ID *** paying off the T-Mobile REVVL Plus in full, $was applied towards plan ID *** paying off the LG Stylo device in full and finally the remainder of $was applied to plan ID *** reducing the remaining balance to $for the LG Kand the LG KIn addition to the EIP for the LG Kand the LG K7, Ms*** also maintains a JUMP! On-Demand lease for a second T-Mobile REVVL with monthly payments of $per month As the credit balance was transferred to Ms***’s EIP, this has left her an outstanding account balance of $for her February 13, 2018, due date consisting of the monthly access charges from January 20, 2018, through February 19, Although, T-Mobile considers this balance valid, as a gesture of goodwill and to an effort to amicably resolve Ms***’s concerns, we have issued a credit of $180.72, leaving the account active with a zero balance Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Christina S*** Executive Response

May 31,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 29, regarding the above-referenced account
T-Mobile regrets that our service did not meet Ms***’s needs and that she has chosen another wireless service providerPlease be advised that customers returning equipment may be assessed a restocking fee at the time the return is processedThis fee is disclosed in both our Terms and Conditions and detailed in our Return Policy, which is displayed in our retail locations as well as online at www.T-Mobile.comAs stated in our Return Policy:
“You will also be required to pay a restocking fee as follows: The restocking fee is $for advanced, data-focused devices that are designed for Web browsing (e.g., tablets, notebooks, etc.); the restocking fee is $for “smart phone” devices, which are high-end phones that are designed for Web and social media use in addition to standard phone features such as voice and text messaging; and for all other devices, the restocking fee is $(e.gbasic phone devices, data sticks, etc.).”
Based upon the above, it is our position that the restocking fee assessed when Ms*** returned her devices on March 25, is valid
However, in an effort to amicably resolve the matter, on May 31, T-Mobile issued a refund to Ms*** for $Ms***’s refund will be in the form of a prepaid MasterCard issued by Citibank and she should allow ten to fourteen days to receive the card at her address of record
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s contact with our retail location regarding the matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
David T***
Executive Response

September 16, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated September 7, 2016, regarding the above-referenced accountWe are pleased to report that we have resolved Mr***’s concerns to his satisfactionT-Mobile regrets any inconvenience that Mr*** may have experienced when contacting T-Mobile to purchase System Identifying Module (“SIM”) cardsPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our Customer CareOn September 2, 2016, Mr*** activated his account with four lines on a Simple Choice Family Match Unlimited Talk, Text + 6GB rate plan at a monthly rate of $for the four linesAs the account was activated at the time Mr*** called in, he began to incur charges for the rate plan and applicable taxesIt is important to note that at the time of the purchase, Mr*** provided all of the required personal information to activate an accountWe regret any misunderstanding that may have occurredPursuant to Mr***’s request, on September 7, 2016, the above referenced account was canceledAs the account was canceled with no usage, Mr*** will not be responsible for any charges incurred on the account from September 2, through September 7, Mr***’s account is currently closed and reflects a zero balanceUpon speaking to Mr*** on September 13, 2016, he advised that he still intends on porting his lines over to T-Mobile at the end of his billing cycle with his current providerWe are excited for Mr*** to become a T-Mobile customer and look forward to serving himBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCCarla S*** Executive Response

March 27,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 15, 2017, regarding the above-referenced account
T-Mobile regrets Mr***’s concerns with our Carrier Freedom promotion and the status of his submissionAs Mr*** is aware, in early 2014, T-Mobile announced Contract Freedom for consumers looking to switch from any U.Scarrier to T-MobileIn March 2015, we went a step further and added reimbursement of equipment financing charges, up to $per device, to our original offerThese promotions, collectively known as Carrier Freedom have been overwhelmingly successful
For new customers who seek reimbursement of equipment installment plans from their prior carrier, the reimbursement is paid in two separate paymentsThe first payment is paid at the time of activation when a handset is traded-inThe amount of the second payment is calculated by taking the final balance owed the prior carrier and subtracting the amount already paid for the trade-inIt is important to note that the Carrier Freedom offer is one per subscriberCustomers who leave T-Mobile and come back are not eligible for the offer a second time
T-Mobile records confirm that on January 10, 2017, Mr*** ported two mobile numbers ending in *** and *** to T-MobileAt the time of activation, Mr*** accepted a travalue of $for each line of serviceTherefore, based on the amount owed to Mr***’s prior carrier and the accepted travalue, Mr***’s second Carrier Freedom payment was calculated to be $
However, as mentioned in his letter to your office, Mr*** had previously qualified for the Carrier Freedom offer and received reimbursements totaling $on a previous account which was canceled on August 25, when the two mobile numbers ending in *** and *** were ported to another service provider
As Mr*** had previously received the Carrier Freedom offer, it is T-Mobile’s position that Mr*** does not qualify for the Carrier Freedom offer a second timeNevertheless, in an effort to amicably resolve this matter and as a courtesy, T-Mobile has agreed to apply a $equal to the half of the above mentioned second Carrier Freedom payment of $Mr*** may accept this offer by contacting me directly at the number listed below or via email at Alberto.V***@T-Mobile.com by April 7, T-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Alberto V***
Executive Response

March 15,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 4, 2017, regarding the above-referenced account
T-Mobile regrets any concerns to Ms*** with regards to our recent iPhone promotionPlease note that starting on March 3, 2017, for a limited time, customers were eligible to purchase an Apple iPhone 32GB for free or an Apple iPhone Plus 32GB for $after instant traand marebate when they ported in a number to T-Mobile, traded in a qualifying device and had a qualifying Unlimited Data plan on the number performing the upgrade to an iPhone
Our records indicate that on March 4, 2017, Ms*** upgraded her mobile phone lines ending in *** and *** each to an Apple iPhone Plus handset under an Equipment Installment Plan (“EIP”) loan and remitted a down payment in the amount of $for each handsetPlease be advised that at the time of upgrade, the above lines were each on a two Gigabyte data plan and as such are not eligible for the above promotionT-Mobile regrets any inconvenience to Ms***
On March 14, 2017, in an effort to amicably resolve this matter T-Mobile closed the EIP loan for mobile numbers ending in *** and *** and waived the remaining balances in amount of $for each of the above Apple iPhone Plus handsets leaving the remaining EIP loan balance of each handset at zeroMs*** may verify that the EIP loans have been closed and the balances waived by visiting www.T-Mobile.comT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Cesar R***
Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

May 5,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** *** ** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 23, 2017, from Mr*** *** regarding the above-referenced accountPlease be advised that the account holder of record is *** *** ** ***, and that Mr*** has been designated as an authorized user of the accountPlease be advised that we have made attempts to contact Mr***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Mr***’s concerns within this letter
T-Mobile regrets any concerns Mr*** experienced regarding the above-referenced accountOur records confirm that the account was activated on June 14, 2015, with four lines of serviceSince the date of activation, the account has been subscribed to our BIZ Simple Choice Unlimited Talk, Text and Data family rate plan at $monthly for four lines of service, plus applicable taxesEach of the four lines of service are also subscribed to our JUMP! 2handset protection $monthly plus tax for each line of serviceAs such, the monthly access charges are $before applicable taxes
In addition to the monthly access charges, there are three open Equipment Installment Plans (“EIPs”) on the accountEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in monthly installmentsOn November 22, 2016, our EIP program was used to purchase an Alcatel Fierce XL handset, with no down payment required, and monthly installments in the amount of $5.84, as well as an Apple iPhone handset with no down payment required, and monthly installments in the amount of $On November 26, 2016, our EIP program was used once again to purchase two additional Apple iPhone handsets, with a down payment of $99.99, and monthly installments in the amount of $for each handset
In Mr***’s correspondence, he indicated that he is experiencing issues with coverageWe regret any coverage issues Mr*** has experiencedUnfortunately, T-Mobile is unable to guarantee coverage in all areasThere are several factors and conditions that may interfere with actual service, quality, and availabilityT-Mobile has verified the address on the account and based on the coverage map, confirms that the account address is in a very good in building 4G LTE coverage area with no known issuesIt is important that if customers experience any difficulties with the service, that they provide Customer Care details of the problem, including the date and time and the area(s) in which it occurred, including the major cross streetsPlease note that this information is critical to our ability to evaluate and troubleshoot service and coverage issuesOnce aware of the situation, T-Mobile can attempt to resolve the issue through network or equipment adjustmentsIt is important to note that we have no record of Mr*** contacting us with concerns regarding his coverage prior to his correspondence to your office
A review of the usage on the account indicates that for the past three billing cycles, the lines of service have used an average of 1,voice minutes, 3,messages, and 9,megabytes (“MB”) of dataThis indicates successful usage of the T-Mobile networkAs such, T-Mobile considers the charges for the monthly service to be valid and owed
However, on May 1, 2017, T-Mobile issued credits to the account in the amount of $as a courtesyThe account remains active, with a credit balance in the amount of $at this timeT-Mobile respectfully declines and additional adjustments for this issueAdditionally, on May 3, 2017, T-Mobile engineering investigated Mr***’s coverage concerns, and confirmed that there are no network issues occurring in his area at this timeIf Mr*** experiences coverage issues in the future, T-Mobile recommends that he contact Customer Care at 800-937-to complete the appropriate troubleshootingT-Mobile regrets any inconvenience Mr*** may have experienced
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris P***
Executive Response

Complaint: ***
I am rejecting this response because: I was set to accept based on my last call with Tmobile, however this letter infuriates me even more If Tmobile pulls up the recordings of my calls with them they will see that different representatives told me my account was eligible for unlocking Had even of them mentioned that there was a balance of due, I would have paid it and had the phone unlocked None of them did Additionally, I had auto pay set up on my account and was a perfect paying tmobile customer for over years I would have liked that Tmobile just admitted that their representatives did not relay pertanent information, and just admit that their team did not perform different representatives told me the device would be unlocked and it never was Even when communicating via email with the rep from the office of the president she did not state that the reason was because my last payment was not made When I ported my numbers and tried to log in online, my account was no longer there, I had no way of knowing there was even a balance due The Iphone is unlocked, however I desire that Tmobile accept responsibility for their poor customer service as opposed to try and make excuses I used to love Tmobile because of their customer service, this entire experience has made me change my mind
Sincerely,
*** ***

April 4,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated March 22, 2017, regarding the above-referenced accountT-Mobile is pleased to advise that we have contacted Mr*** and resolved the matter to his satisfaction
T-Mobile regrets any concerns Mr*** has experienced regarding his recent handset upgradeOur records confirm that, on March 17, 2017, Mr*** contacted T-Mobile Customer Care to place an order for a Samsung Galaxy SEdge through our Equipment Installment Plan ("EIP") program wherein he was required to remit a down payment in the amount of $plus tax on the full retail price and agreed to monthly installments in the amount of $
It is important to note that prior to completing an EIP order, customers must provide an Electronic Signature (eSignature) allowing T-Mobile to electronically capture their acceptance of the EIP Terms & Conditions which is sent to an email address they have provided to T-MobilePlease be advised that, as the eSignature for Mr***’s EIP agreement was not received, his order was not completed
Upon speaking to Customer Care, on March 20, 2017, in an effort to resolve the matter T-Mobile applied a credit in the amount of $for the upgrade support feeIn addition, on March 21, 2017, T-Mobile applied a credit in the amount of $for the associated shipping chargesAdditionally at that time, T-Mobile received Mr***’s eSignature confirmationBased on review of UPS Tracking number ***, Mr***’s order was delivered on March 23,
Nevertheless, in a continued effort to amicably resolve the matter and upon speaking to Mr***, on March 30, 2017, T-Mobile offered to apply a credit in the amount of $toward Mr***’s account which is equivalent to half of the cost of his above-referenced down paymentPursuant to our conversation, Mr*** confirmed the matter is resolved and he has no further concernsMr***’s account remains active with a credit balance of $
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s contact with our Customer CareWe regret any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Brandon M*** Executive Response

March 23,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: ***
***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 22, 2016, regarding the above-referenced account. T-Mobile is happy to report we have resolved this matter to Mr***’s satisfaction
T-Mobile regrets to hear of Mr***’s experience with the wireless charging on his handset. T-Mobile records reflect that Mr*** purchased a Motorola Nexus handset on November 10, Purchasing T-Mobile equipment, our customers receive a one-year Limited Warranty provided by the manufacturer of their deviceDuring the Limited Warranty period, customers are eligible to receive an advanced replacement of their device via T-Mobile’s Handset Exchange ProgramIt is important to note that as Mr*** has the $JUMP! feature he has an extended warranty as well as handset insurance through Assurant Solutions, Inc(“Assurant”) for the duration he keeps the feature. T-Mobile records confirm on January 29, 2016, Mr*** contacted Assurant, a third-party vendor and processed his insurance claim. When a claim is filed a deductible is charged by Assurant. Please be advised that Assurant has Terms and Conditions separate from T-Mobile and determines the pricing of deductibles on replacement devices. Any questions regarding Assurant’s policies or processes should be directed to Assurant, who can be reached at 1-866-866-or online at www.myphpinfo.com
Please note Mr*** contacted T-Mobile on February 1, 2016, experiencing issues with the wireless charging on his device and that after completing troubleshooting Mr*** participated in the Warranty Exchange process
Furthermore, in an effort to amicably resolve this matter, on March 23, 2016, T-Mobile processed a second handset exchange for Mr*** for his ongoing wireless charging issues. Please note should Mr*** continue to experience issues with his wireless charging after receiving his replacement device, T-Mobile recommends he contact the manufacturer of his device at 1-800-331-to troubleshoot further. Upon speaking with Mr*** he accepted this as resolution to his issue
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Zachary S***
Executive Response

October 27,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon, & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 14, 2017, regarding the above-referenced accountPlease be advised we attempted to reach Mr***, and were unsuccessfulTherefore, we will make every effort to address Mr***’s concerns via this response
T-Mobile is sorry to hear that Mr***’s device was damage and now contains physical damagePlease be assured that we make every effort to provide complete and accurate information to our customers and we apologized if Mr*** feels that this was not his experience
T-Mobile records confirmed that on October 8, 2017, Mr*** contacted our Customer Care to discussed concerns with his Samsung Galaxy SPlus device used under mobile number ending in Further review confirms that on October 9, 2017, the JUMP! feature was added to mobile number ending in and Mr*** filed an insurance claim with Assurant Solution Incwith number Unfortunately, the claim was denied as Mr*** did not have insurance at the time the device was damaged
As Mr***’s device was damaged T-Mobile was unable to replace the device utilizing our Handset Exchange program as the damage to the device voided the Limited WarrantyT-Mobile would like the opportunity to speak with Mr*** and work towards an amicable resolutionWe request that Mr*** contact our office directly at the number listed below or at the email address [email protected] to further discuss this matter and assist him with a solutionT-Mobile appreciates the opportunity to respond to Mr*** and we regret any inconvenience to him
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Maggie R*** Executive Response

September 20, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 7, 2017, regarding the above-referenced account. T-Mobile regrets any concerns experienced by Mr*** associated to the October LG G Pad On Us promotion. Please be advised that between November 18, 2016, and November 20, 2016, T-Mobile offered the October LG G Pad On Us promotion to customers who purchased a LG G Pad X tablet or G Pad F tablet under our Equipment Installment Plan (“EIP”) for free via promotional monthly EIP bill credits to the account. To be eligible, Mr*** was required to subscribe to a gigabytes (“GB”) or higher Mobile Internet rate plan According to our records on November 20, 2016, Mr*** qualified for and took advantage our EIP with the purchase of two LG G Pad X tablets under newly activated mobile internet lines ending in *** and ***. At the time of purchase, a down payment was not required, yet payment for the taxes on the retail price of the devices was remitted and monthly installments of $per handset were accepted. Our records confirm that on November 20, 2016, Mr*** subscribed both mobile internet lines ending in *** and *** to our Simple Choice North America Mobile Internet 6GB rate plan for $per line per month. Based on the above, the account was eligible for the October LG G Pad On Us promotion and monthly EIP bill credits have been issued to the account. Most recently, effective on September 11, 2017, Mr*** elected to change his mobile internet rate plans under the mobile internet lines ending in *** and *** to our Mobile Internet On Demand Only rate plan for $per month per line. Although the mobile internet lines are no longer subscribed to a qualifying 6GB or higher data rate plan, as a courtesy to Mr***, and in an effort to amicably resolve this matter, on September 20, 2017, T-Mobile closed and credited the remaining EIP balance for both LG G Pad X tablets. Please be advised that upon speaking with Mr*** on September 20, 2017, he advised our office that he was to obtain the T-Mobile ONE voice rate plan and the T-Mobile ONE mobile internet rate plan, which provide all unlimited services including talk, text and data for an overall total of $per month. Regrettably, T-Mobile does not offer such an option with current services. It is important to mention, that currently, Mr*** is subscribed to the Simple Choice North America Unlimited Talk, Text and 2GB of Data rate plan for $per month under mobile number ending in ***. Additionally, he is also subscribed to the Mobile Internet On Demand Only rate plan for $per month with the mobile internet lines ending in *** and ***. Going forward, Mr***’s estimated monthly access charges are expected to be $per month plus applicable taxes and fees. Should Mr*** which to discuss this matter further, he may contact me at the information listed below at his convenience. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Aika A*** Executive Response

July 5,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ** *** Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 21, 2017, regarding the above-referenced account
T-Mobile regrets any concerns that Mr*** has experienced with his account with regards to his JUMP! On Demand LeaseJUMP! On Demand is a lease option in which participating customers may be eligible for the lowest out of pocket price as well as the lowest monthly costPlus the monthly payment includes both the cost of a new smartphone and the freedom to swap it for a new one anytime
JUMP! On Demand customers are responsible for and agree to at the time of lease signing, a total of lease paymentsHowever, they have the option to cancel their lease and return their handset at any time during the lease termIf the handset is not returned at the time the lease is ended, the total remaining balance for the purchase option price of the handset will be assessed on the next month billing statement
On October 15, 2015, T-Mobile records confirm Mr*** upgraded to a JUMP! On Demand Lease on a Samsung Galaxy Note handsetOn May 6, 2017, the Lease ended after the monthly lease payments were completedAs Mr*** did not return his handset, the purchase price was billed for a total of $plus applicable taxesOn June 26, 2017, we spoke to Mr*** and in order to amicably resolve this matter, T-Mobile issued a credit for $for the purchase price and applicable taxes billed for Mr*** handsetMr*** account reflects a credit balance of $Mr*** was satisfied with the resolution we presented to himT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Belen L***
Executive Response

May 8, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 26, 2017, regarding the above-referenced account. We are pleased to report that we have resolved Mr***’s concerns to his satisfaction T-Mobile’s goal is to provide exceptional service for all of our customers, and we regret any concerns experienced by Mr*** regarding his deviceOn October 1, 2015, our records confirm that Mr*** purchased an Apple iPhone 6S PlusBy purchasing T-Mobile equipment, Mr*** received a one-year Limited Warranty provided by the manufacturer of his device. Upon review of Mr***’s account this warranty has been extended as he subscribes to the optional Premium Handset ProtectionDuring the Limited Warranty period, Mr*** is eligible to receive an advanced replacement of their device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement options. Under the Handset Exchange Program, T-Mobile will provide a new to like new replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damage According to our records, Mr***’s has completed four Handset Exchanges between March 26, 2017, and April 25, We apologize for the inconveniences this has caused Although T-Mobile has honored the extended Limited Warranty by providing a replacement device, as a courtesy and in an effort to amicably resolve his concerns, on May 8, 2017, T-Mobile has offered to place a new phone order for an iPhone Apple 6S Plus to replace his defective phone, which Mr*** has accepted and considers this matter resolved to his satisfaction Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Christina S*** Executive Response

July 14, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: ***
*** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 2, 2017, regarding the above-referenced account. Please be advised that we have made several attempts to contact Mr***, which have proven unsuccessful. As such, T-Mobile will make every effort to address his concerns within this letterT-Mobile regrets and inconvenience to Mr*** regarding his accountPlease be advised that Mr*** activated T-Mobile service on September 11, 2013, and at the time of activation Mr*** subscribed to the Simple Choice Value Unlimited Talk, Text, and Data $monthly rate plan. On November 28, 2016, Mr*** changed his rate plan to the T-Mobile ONE Taxes Excluded $monthly rate plan. In addition, Mr*** subscribed to the optional JUMP! $monthly feature with mobile number ending in *** and mobile numbers ending in ***, and *** are subscribed to the T-Mobile ONE Add-A-Line $monthly featureAdditionally, the mobile number ending in *** subscribed to the Simple Choice North America Mobile Internet 6GB $rate plan for a total monthly recurring charges of $plus taxes and fees. On March 13, 2016, Mr*** took advantage of our JUMP on Demand (“JOD”) offering with the lease of an Apple iPad Mini 16GB Gold device. At the time of the lease Mr*** was required to remit a capital cost reduction payment in the amount of $42.00, and agreed to monthly installments of $for monthsIn addition, Mr*** took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone 32GB Black handset, and four LG KTitan handsets. Please be advised Mr*** took advantage of our Winter Smartphone offer for the LG Khandsets which allowed customer who sign up for T-Mobile ONE rate plan and purchases a qualifying handset monthly EIP credits to cover the full cost of the handset between November 30, to January 10, Please be advised Mr*** has carried a past due balance since his April 28, 2017, billing statement. The amount reflected was $550.94, which consisted of $past due, $recurring, and $other charges. Our records confirm Mr***’s account was suspended on May 15, 2017, for non-payment. Accordingly, Mr*** created a payment arrangement in two installments to be paid on May 22, 2017, in the amount of $110.00, and $on June 5, 2017. Please note T-Mobile restored Mr***’s service but was charged a one-time $restoral fee for each line. On May 20, 2017, T-Mobile applied a one-time courtesy credit in the amount of $to cover the cost of restoral fees assessed to Mr***’s accountIt is important to note Mr*** failed to complete his payment arrangement on May 22, 2017, and did not remit a payment until June 19, 2017, in the amount of $197.29. On June 21, 2017, Mr*** requested all lines attached to the LG Khandsets to be canceled. However, the handsets were not canceled due to Mr*** not completing his conversation with our Loyalty teamOur records confirm Mr***’s T-Mobile account was again suspended on June 28, for non-payment. Mr*** then contacted our Customer Care team and requested cancelation of his T-Mobile account. It is important to note Mr*** did not complete his cancelation request with our Customer Care team resulting in his account remaining open and final EIP charges not billedPlease note T-Mobile has canceled Mr***’s account and he will receive a final bill with monthly recurring charges, final EIP charges, taxes and fees It is T-Mobile’s position that the current outstanding balance is valid and owed for services rendered and utilized. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Christopher P*** Executive Response

September 12,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 30, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Ms*** may have experience regarding our recent T-Mobile
Tuesdays offerPlease be advised that on August 22, 2017, one of our T-Mobile Tuesdays gifts was to receive a free Meineke basic oil change of a $value or a $discount off any full-price service at Meineke Car Care CentersIt is important to note that not all locations participate in our offersIf redeemed, this offer is available through September 30,
In regards to Ms***’s account, the mobile number ending in redeemed the offer; however, they have not used the codeThe mobile numbers ending in 3280, 3281, and 1221did not redeem the offer; therefor, they do not qualify for the offerPlease note that at this time, the code that was provided for the mobile number ending in is still valid
In an effort to amicably resolve Ms***’s concern and as a one-time courtesy, T-Mobile applied a $credit to the account, which brought the account balance to $T-Mobile regrets and inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Lauren L*** Executive Response