T-Mobile Usa Inc

September 2, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated August 27, 2015, regarding the above-referenced accountT-Mobile is pleased to report that we have resolved Mr***’s concerns to his satisfactionT-Mobile regrets any inconvenience to Mr*** regarding his Mobile Device Unlock code for his Apple iPhoneT-Mobile records confirm that on August 24, 2015, Mr*** canceled his account, when he transferred his mobile number to another service providerOn August 24, 2015, Mr*** made a payment in the amount of $to his account for the remaining Equipment Installment Plan, (EIP) for his Apple iPhone 64GB on his mobile number ending in ***Also, Mr*** submitted a request for his Mobile Device Unlock codePlease note a customer must allow hours after receiving the email with instructions to process an Apple Mobile Device Unlock code; this allows Apple, the manufacturer, to be able to enter this information in their system and unlock the deviceOn August 26, 2015, Mr***’s handset was unlocked and ready for use on another carrierUpon speaking with Mr***, he stated that his handset is now workingAs of September 1, 2015, Mr***’s account remains canceled with a zero balanceT-Mobile regrets any inconvenience to Mr*** regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCLeah T*** Executive Response

July 8, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated July 1, 2016, regarding the above-referenced accountT-Mobile regrets any concerns Mr*** experienced with his T-Mobile accountT-Mobile records confirm that on May 13, 2016, Mr*** processed a Change of Responsibility and moved his mobile number ending in *** to his own account number ***Our records do indicate that Mr*** was subscribed to our equipment protection feature on his previous account and due to an inadvertent error; the equipment protection was not added to his mobile number on his new accountRegretfully, Assurant will not process an insurance claim due to not have the feature on his accountPlease note Assurant and T-Mobile are two separate companies, each with our own separate policies and proceduresIn an effort to amicably resolve this matter, on June 26, 2016, T-Mobile added Mr***’s equipment protection feature to his mobile number ending in *** on his new accountIn addition, T-Mobile sent Mr*** a brand new Samsung Galaxy SEdge and Mr*** would only be responsible to pay the deductible of $Mr*** accepted this as a resolution to this matterPlease allow two to three business days for express shipping with UPST-Mobile regrets any inconvenience to Mr*** regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCLigia M*** Executive Response

Complaint: ***
I am rejecting this response because:I was eligible for the offer and brought in my second and third line on March 4thThe manager forgot to add the third line and therefore the promotional window expiredI do not accept the response because the statement you provided was incorrectHowever, I will note that T-mobile Social Media (Twitter) was able to rectify the situation and get the promotion added on after I filed this complaintYou can resolve this matter. I want to note that T-mobile Customer Service (phone and the store network) have been very hard to deal with and kept giving me the run aroundEven the response that you provided was incorrectIf you look under your notes you will see the store took full responsibility of the mistake and Customer Service still denied the requestHowever, I will say that your social media team is amazing and due to them they retained my business
Sincerely,
*** ***

September 7,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 26, 2017, regarding the above-referenced accountWe are pleased to report to your office that we have resolved Mr***’s concerns regarding his letter to your office
In Mr***’s letter to your office, he advises that he has been overcharged for his services due to his rate plan not being changed at his request in January In addition, Mr*** has concerns about his non-working handsetT-Mobile records indicate that Mr*** elected to enroll in the Simple Choice Unlimited Talk and Messaging plan at the cost of $monthly for two mobile lines of service ending in *** and *** on September 7, Additionally, Mr*** elected to enroll in the Simple Choice Unlimited 4G LTE Data access for $monthly, for the mobile number ending in *** and the Simple Choice 1GB of 4G LTE data at no additional monthly cost for the mobile number ending in ***
T-Mobile records indicate that on April 22, 2016, Mr*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy Note handsetEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in monthly installmentsMr*** was not asked to remit a down payment and agreed to a series of 24-monthly installments in the amount of $With Mr***’s installments, monthly access charges and estimated taxes and fees, his estimated billing statement is expected to be $each month
Upon review of the account activity in January of 2017, there is no documented activity of a rate plan change or inquiry at Mr***’s requestHowever, on April 7, 2017, Mr*** contacted T-Mobile to request the cancellation of the mobile number ending in ***Additionally, Mr*** requested to be placed on the T-Mobile ONE Unlimited Talk, Messaging and 4G LTE data at the cost of $per month for the mobile number ending in ***It is important to note that the rate plan qualifies for a $discount per line of service when the account is enrolled into AutoPayThe cancellation of the mobile number was completed but the rate plan change was not processed
Upon review of Mr***’s concerns for his Samsung Galaxy Note 4, there are no account notations to suggest that troubleshooting was requested for his handset concerns regarding the battery holding a chargeUpon speaking with Mr*** on August 29, 2017, he advised that he purchased a replacement handset through a third-party retailer as his handset would not hold a charge
In an effort to amicably resolve Mr***’s concerns, T-Mobile offered to process the rate plan change for the mobile number ending in *** to the T-Mobile ONE rate planAdditionally, T-Mobile has agreed to provide a credit in the amount of $for the difference in rate plan cost from the Simple Choice rate plan and the T-Mobile ONE rate plan for two lines of service for the months of January through April of Lastly, we offered a credit in the amount of $for the difference in rate plan cost from the Simple Choice rate plan to the T-Mobile ONE rate plan for one line of service for the months of April through August of The account balance after the credit application is a credit of $Lastly, T-Mobile has agreed to pay off the remaining EIP balance of the Samsung Galaxy Note in the amount of $Mr*** has agreed and accepted the credit and rate plan change as a resolution for his concerns as of August 29,
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 844-213-ext***
Very truly yours,
T-MOBILE USA, INC
Jhayd G***
Executive Response

Complaint: ***
I am rejecting this response because:Dear MrJames H*** I left a detailed message on your exact voicemail several days ago regarding my complaint, and as a direct response to your call You did not acknowledge or return my call.Although your advertisement for the Cell Spot Router included in your Revdex.com response is quite amusing, it is also incorrect and irrelevantI am dismayed that an Executive is unfamiliar with your own products The CellSport WIFI Router is a replacement for any off-the-shelf WiFi router, which I cannot imagine most of your customers not havingIt is NOT a 3G or 4G LTE signal boosting or extending deviceYour CellSpot 4G LTE Router is the device you may have in mind.Nevertheless, you (T-MOBILE) still HAVE NOT removed the router from my accountI have attached a screenshot from my account, taken minutes agoThe time as of this writing is 8:30am on August 8th, 2017.MrH***, if we both look up at the sky at night, standing next to each other, odds are we would both agree it's dark - maybe black with stars, maybe cloud-coveredBut it seems you would look at me with a serious face and say "the sky is blue"If you are able to look at the attachment I've included in my Revdex.com response rejection, you will see that the CellSpot WIFI device is STILL on my accountPlease put your imaginary thinking, or marketing, or deliberate deception aside and join me in agreeing that the device is, actually, in reality, STILL on my accountLet's agree on the color of the sky, then move forward to resolve thisPlease.
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thanks for your suggestions But first I will like to strongly suggest, that the people from T-Mobile, ask for another email address to the contacted actual account holderin order to prevent any further emails and with that be all sure that all information are safe and secure, and free from mistakes from anybody.
Sincerely, *** ***

Complaint: ***
I am rejecting this response because:I authorized a credit check but not an account to be openedIs this the practice of t mobile to open accounts in the disguise of a credit check? I was not notified that an account would be opened as a result of the credit checkI did not sign any document agreeing to the terms of an account or phone numbers they assigned to meThis is also the first time I am being told I had phone numbers assigned to meIf I authorized this wouldn't I have known of the two phone numbers? Furthermore the notice to collect debt statement had an account number but no phone number(s)So this new information is even puzzlingI received a notice to collect debt statement but never a phone bill tooIf I had actual numbers then why wasn't a phone bill sent to me?
Sincerely,
*** ***

From: ***, *** [mailto:***] Sent: Friday, May 20, 10:AMTo: Info Subject: RE: Complaint resolved
Good morning,
I am writing in regards to complaint #***The company has refunded me, so that portion of my complaint has been
resolvedHowever, my complaint about their customer service business practices feeling like a scam is still active
Best,
***
***
*** ***
*** ***
*** ***
*** *** *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I did forward a computer of Said documents indicate and will do so again thanks very very much.Sincerely, *** ***

Revdex.com:Although the account was supposed to be closed out on April 14th (a friday), and the customer service rep failed to do that, I am satisfied to the max with what MrH*** was able to do
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *

March 10,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 24, 2017, regarding the above-referenced accountT-Mobile regrets any concerns that Mr*** may have experienced regarding his T-Mobile account
T-Mobile records confirm that as of March 9, 2017, Mr*** is currently subscribed to the Simple Choice Family Unlimited Talk, Text, and Unlimited Data, promotional rate plan, which for $100.00, provides the first two lines with unlimited talk, text and unlimited data provided at up to 4G/LTE speeds depending on device capabilityPlease note that all additional lines added after the first two are $each per month
In an effort to provide the best options in the wireless industry between November 18, 2016, and November 22, 2016, T-Mobile offered the Friends and Family lines On Us to new or existing customers who activate two new lines of service on a T-Mobile ONE or a qualifying Simple Choice rate planThose who took advantage of this amazing offer were eligible to receive the two new lines at no cost after automatic monthly bill creditsPlease be advised that Mobile Internet lines are included in this offer as long as there are two paid voice lines on the accountIt is important to note that existing lines are not able to become eligible for the free line promotion as they were already active on the account prior to the promotion being offered
Additionally, customers who cancel any lines on their account that were on their account when they opted in to the promotional offer will lose their discountPlease note the customer can resume the cancelled line within 30days and the promotional credit will resumeIt is important to note that the customer will not receive any credits that were missed when the line was cancelled
Our records indicated that Mr*** cancelled his line ending in on February 8, at which point he would no longer qualify for the Friends and Family lines On Us offerPlease note this impacted the lines ending in and which were activated during the offer window and receiving the monthly bill credit for the additional line fee of $
On November 19, 2016, Mr*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone 6s 32GB handset for the total purchase price of $EIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in 24-monthly installmentsBased on Mr***’s personal credit history at the time of his purchase, he was required to make a down payment for $plus applicable taxes for each deviceAdditionally, Mr*** agreed to a series of 24-monthly installments in the amount of $for each handset
Mr*** purchased an additional handset on November 19, and took advantage of our EIP offering with the purchase of a Samsung Galaxy Sfor total purchase price of $on his line ending in At the time of purchase, a down payment was required in the amount of $and 24-monthly installments in the amount of $were accepted
Please note our records confirm Mr*** was provided a courtesy credit totaling $on January 25, in effort to resolve his billing concernsMr*** no longer meets the requirements of the Friends and Family lines On Us offer and T-Mobile respectfully declines his request for compensationHowever, if Mr*** chooses to resume the line ending in within days of cancellation he will resume all promotional credits going forward
T-Mobile regrets any inconvenience caused to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Sharon B*** Executive Response

July 29, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: ***
*** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 20, 2017, regarding the above-referenced account. T-Mobile regrets any inconvenience to Mr*** regarding our Apple iPhone Buy One Get One (BOGO) free promotional offer. Starting on June 2, for a limited time, eligible customers who purchase a new Apple iPhone handset on our Equipment Installment Plan (EIP) and activate at least one new voice line on our T-Mobile ONE rate plan or eligible Simple Choice rate plan with unlimited high-speed data can get an Apple iPhone SE 16GB handset or Apple iPhone SE GB handset when purchased on EIP for free after rebate As with any promotional offer there are several requirements that must be met in order to qualify for a promotional offer. One of the many requirements for our Apple iPhone BOGO offer was that customers were required to purchase two new Apple iPhone handsets on our EIP. Once both handsets were purchased on our EIP, customers could go online to https://promotions.t-mobile.com and submit for their rebate T-Mobile records indicate on June 14, Mr*** purchased an Apple iPhone 6S Plus handset on our EIP. Furthermore, Mr*** activated a new line of service. Unfortunately Mr*** did not purchase a second qualifying Apple iPhone handset on our EIP to qualify for the Apple iPhone BOGO offer. As such, Mr*** would not qualify for our Apple iPhone BOGO offer. However, in an effort to amicably resolve this matter, Mr*** may purchase a qualifying Apple iPhone handset and submit for his rebate. Unfortunately without first purchasing a qualified Apple iPhone handset, Mr*** would not qualify for the rebate offerT-Mobile regrets any inconvenience to Mr*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Martin G*** Executive Response

Complaint: ***
I am rejecting this response because: this lady has not even taking the time to contact me to even hear my complaintIt is sad that this business has sent me non-working phones and is asking me to pay them two pennies what am I paying for? this lady is reading notes it would be nice if you would take the time to pick up a phone and call the number that I provided for you instead of avoiding my call and calling the number of the device that you guys sent me and which the speaker is still not working properlyAt this point I am okay with leaving T-Mobile but for a bill I would not pay you one penny I will pay for the device but I will not pay you for a phone bill that was not working
Sincerely,
*** ***

March 28,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon, & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ** ***
Your File No*** T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 15, 2018, regarding the above-referenced accountPlease be advised that we have made attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Ms***’s concerns within this letter
T-Mobile sincerely regrets any concerns that Ms*** has experienced regarding the Equipment Installment Plan (“EIP”) payments that were drafted from her PayPal accountT-Mobile records indicate that Ms*** has the following EIPs:
• June 6, 2016: Apple iPhone 6S 64GB Rose Gold handset with a down payment required in the amount of $and agreed to monthly installments of $
• October 3, 2016: Apple iPhone 6S 64GB Silver handset with no down payment required and agreed to monthly installments of $
• August 7, 2017: Apple iPhone 6S 64GB Space gray handset with no down payment required and agreed to monthly installments of $
T-Mobile records indicate that as of February 15, 2018, the following payments were recorded as payment activity through www.t-mobile.com:
• $towards the remaining EIP of the Apple iPhone 6S 64GB Space gray handset
• $towards the remaining EIP of the Apple iPhone 6S 64GB Rose Gold handset
• $towards the remaining EIP of the Apple iPhone 6S 64GB Silver handset
• $towards billing that was due on February 25,
On February 15, 2018, T-Mobile records indicate that Ms*** contacted T-Mobile to dispute the above referenced EIP payments that were successfully reflected to the T-Mobile accountDuring the conversation, T-Mobile reversed the EIP payments reference aboveRegrettably, due to an inadvertent error, the corresponding refunds were not requested to be returned to Ms***’s PayPal information, as she had requestedPlease be advised that as of March 1, 2018, the bill payment in the amount of $was returned as unpaid
Ms***’s correspondence to your office confirms that she was not successfully charged for this amount as it was returned by her financial institution and she was charged an overdraft fee totaling $per transaction
From March 18, 2018, through March 21, 2018, T-Mobile made several attempts to contact Ms*** to advise our findings and offer refund options for the EIP payments that she was disputingRegrettably, T-Mobile was unsuccessful in reaching Ms*** to provide refund optionsAs such, T-Mobile recommends that Ms*** reach out to me directly at the information found belowAlternatively, Ms*** may reach me through e-mail correspondence at ***@T-Mobile.comT-Mobile regrets any inconvenience to Ms*** and look forward to offering a resolution for her concerns. Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our Customer Care. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. **Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 844-213-ext888-
Very truly yours,
T-MOBILE USA, INC
Jhayd *** Executive Response

Complaint: ***
I am rejecting this response because: To whom concern, I will respond to your letter point by point.1) Yes, you contacted me, You managed to communicate by telephone on Monday, December around am, and as I asked if you spoke Spanish to understand us better, but we could speak in English and try to communicateShe told me that they would call again because it would be better in my languageI imagined it was because of this issueUntil today nobody called again..!2) Definitely there was an error of your representative, which is costing me the loss of my phone numberThe account was suspended for days and I made sure, before cutting off the communication, which the monthly payment exception would be made for those next months, but this person did not do so.3) In common agreement between the parties, T-Mobile and *** ***, and due to the situation that I was living abroad, the extension of these ninety days was allowed for a longer period than usualIt was also considered that your company had a profit of several years without the use of this line and I paid a service "just to keep my number", something essential for my business Throughout this period the suspension was extended every days asking for the authorization of a manager, so that the corresponding credit of monthly payment of $ would be made.4) In July, nothing changedEverything was exactly the sameInclusively, I commented with the representative that I was returning in October to the United States, and that it would be the last time of this situationAfter asking the manager for authorization, she told me that it would be the last time and I agreedIf this representative had given the credit to my payments to be in $ balance, this would not have happened5) You place my account in default due to an error of the representative, because if she had done the work properly, and as was well done by others before, today we would not have this discussion. In every conversation I had with your representatives, I always made sure that they gave me credit for what their system gave as debt and so the balance would be zeroAll those credits that you gave me were for the periods of days that your system did not credit in my accountIt had to be done manuallyMy account was suspended but it was NEVER canceled by me!6) Upon returning to the country, and want to enable my number, I found that my account was in attempt to collect and even I did not understand the situation, because "by mutual agreement between the parties" my account was zero, I fixed my debt situation and request my return phone number that until today I have not recoveredNote that my account was canceled days after requesting the suspensionI was never notified of this since I was out of the country and was never asked for my cancellationI am the owner of that line for many years and I did everything to keep it in the last years why would I want to cancel it or lose it?7) Therefore, because it was a mistake of the company, I request within a period of days, that realize the return of my telephone number that is used in commercial form, that you must imagine the damages that this causes me

January 20, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 13, 2016, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** *** LLC, and that they have designated *** *** as an authorized user of the accountT-Mobile regrets any concerns Mr*** has experienced regarding our JUMP! On Demand (“JOD”) leasing optionThe lease option provides some of the lowest-out-of-pocket expense when getting the new device along with a low monthly costCustomer may be required to pay a capital cost reduction at the time of lease signing based upon their credit and or choice of deviceCustomers only pay taxes on the capital cost reduction at the time they receive the deviceThen during the month term, customers pay a monthly lease payment and applicable taxes along with their monthly service billAt the end of the month term period, customers can return the device, upgrade to a new device or, if they have decided that they wish to own it, can do so by paying the purchase optionAccording to our records, on July 31, 2015, Mr*** entered into a lease agreement for two iPhone Plus handsetsPlease be advised that T-Mobile provides a 14-day return period which allowed Mr*** to use the equipment to see if it met his needsIf the equipment was not acceptable, it could have been returned to the original point of sale for a refund or exchange and, if requested, cancelation of the service and any applicable JOD lease entered into at the time of the original purchasePlease note that Mr*** is beyond his return period and therefore is ineligible to return his equipment for a refundThe buyout price is a portion of the total purchase cost of a device that customers agree to pay if they choose to keep the equipment after the end of the lease period, or cancel the service prior to the end of the lease period and do not return the equipmentThe buyout price amount may vary based upon equipment typeOur records confirm that, as of the date of this letter, Mr***’s total buyout price for the lease of his two iPhone Plus handsets is $1,However, in an effort to amicably resolve the matter and upon speaking to Mr***, on January 15, 2016, Mr*** may return his two iPhone Plus handsets to my attention at the following address: *** *** *** *** *** *** *** *** *** *** *** *** ** *** ** *** Upon receipt of Mr***’s equipment, in an acceptable condition, T-Mobile agrees to close the associated JOD leasesT-Mobile recommends that Mr*** request a return tracking number when shipping the equipment back to T-Mobile, and that he retain a copy of the return tracking number for his records, as we are not responsible for equipment being returned back to usWe ask that Mr*** please include the handsets, chargers, and his account information within the box to ensure that Mr*** receives the proper credit upon receipt of the handsetPlease be advised that if our final examination of the handsets indicates that it has sustained either physical or liquid damage that would void the Limited Warranty, the handsets will be returned to Mr*** and the balance will then be considered valid and owedIt is important to note, Mr*** must have the equipment post marked for return no later than days from the date of this letter in order to take advantage of this offerPlease be assured that T-Mobile makes every effort to provide complete and accurate information to our customers and we apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our Customer CareWe regret any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCBrandon M*** Executive Response

September 13,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 3, 2017, regarding the above-referenced accountWe are pleased to inform your office that we have resolved Ms***’s concerns
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our retail location and customer care
We regret any continued account concerns Ms*** has experiencedAs of May 31, 2017, for a limited time only, T-Mobile launched the #getoutofthered promotionThe #getoutofthered promotion was geared towards *** customers who elect to port over their mobile numbers as a part of Carrier Freedom, can do so without having to trade in their qualified handsetsUpon porting over and bringing a qualified handset to use on the T-Mobile network, they are eligible to submit for a reimbursement within days of activation
On June 30, 2017, T-Mobile records indicate that Ms*** ported in the mobile numbers ending in *** and ***At that time, Ms*** enrolled in the T-Mobile ONE Unlimited Talk, Text and 4G LTE Data rate plan for lines of service at the cost of $per month, including taxesIt is important to note that the rate plan qualifies for a $discount per line of service when the account is enrolled into AutopayAdditionally, Ms*** enrolled in the Premium Device Protection for Non-T-Mobile handsets at the cost of $per line
Upon review of the requirements of the #getoutofthered promotion, Ms*** met all promotional requirementsRegrettably, her final bill submission was not completed within days of activation and therefore was not provided the reimbursement per the offer
On September 5, 2017, Ms*** contacted T-Mobile for assistance with the #getoutofthered promotion and provided the final bill documentationAt the time, T-Mobile agreed to honor the reimbursement in the amount of $in the form of a virtual prepaid MasterCard, as a gesture of goodwill
On September 9, 2017, T-Mobile contacted Ms*** to review the above informationMs*** accepted the resolution that was provided on September 5, It is T-Mobile’s position that no further credits are due regarding this matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 844-213-ext***
Very truly yours,
T-MOBILE USA, INC
Jhayd G***
Executive Response

September 11,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 28, 2017, regarding the above-referenced accountT-Mobile is pleased to report that Mr***’s concerns have been addressed and resolved to his satisfaction
T-Mobile regrets any concerns Mr*** may have regarding his accountT-Mobile records indicate that on July 12, 2016, Mr*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an LG G Stylo handsetOn March 18, 2017, Mr*** completed another purchase for the LG G Stylo under our EIP offeringPlease note that the EIP with traoption is available for qualified customers who have an open EIP balance and wish to make a qualifying equipment purchaseEligible customers looking to use EIP to either upgrade the handset that is the subject of their current EIP or purchase a new handset for a new line of service they are adding to their account may take their current handset to a participating retail store and choose to turn it in for a credit that is then applied towards the open EIP balanceHowever, T-Mobile records confirm that the tradevice was not received at the tracenter; as such the tracredit was not issued to the account
Nevertheless, as a gesture of goodwill and in an effort to amicably resolve this matter, on August 30, 2017, T-Mobile closed the EIP for the LG G StyloIn addition, a credit of $was issued to Mr***’s account to refund him for the previous six EIP chargesPlease note that this credit reduced Mr***’s account balance to $
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Mercedes V***
Executive Response

May 25, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Prepaid No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 20, 2016, regarding the above-referenced prepaid numberT-Mobile regrets any difficulty Ms*** has experienced activating service and we appreciate the opportunity to review and address her concernsT-Mobile records indicate that on April 29, 2016, Ms*** placed an order for a Samsung Galaxy Core Prime in the amount of $and a Prepaid Refill Card in the amount of $T-Mobile records indicate that Ms*** contacted T-Mobile on May 5, as she was unable to activate her prepaid cardShortly thereafter on May 7, 2016, the prepaid number ending in *** was activatedAs T-Mobile was not able to activate the $prepaid card that was sent on April 29, 2016, on May 9, T-Mobile Customer Care applied a credit of $due to the difficulties Ms*** experiencedIn an effort to amicably resolve this matter, T-Mobile has applied an additional credit of $to Ms***’s T-Mobile prepaid account which consists of one month of service leaving a credit balance of $Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactAs T-Mobile was not able to speak with Ms*** directly regarding her concerns, should Ms*** have any questions regarding the credit that was applied to her account she may contact me directly at the telephone number belowBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCAmor M*** Executive Response

December 12, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** *** *** *** *** *** *** *** *** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”)
is in receipt of your correspondence dated December 2, 2016, regarding the above-referenced prepaid numberPlease be advised that we have been unsuccessful in contacting *** *** regarding his concernsWe will make every effort to address *** ***’s concerns within this letterT-Mobile regrets any equipment concerns *** *** has experiencedIn *** ***’s letter to your office he outlined concerns regarding a Mobile Device Unlock for his handsetMobile Device Unlock codes are available to customers who meet our eligibility requirementsA review of *** ***’s account confirms that on December 2, 2016, we received a request for a Mobile Device Unlock code for the device used on mobile number ending in However, at that time the device was not eligible for a Mobile Device Unlock code as the device was not sold through T-Mobile or a T-Mobile authorized dealer
In an effort to amicable resolve this matter, T-Mobile asks that *** *** contact us at the number listed below to provide the International Mobile Equipment Identifier (“IMEI”) number to his handsetOnce provided to T-Mobile will unlock *** ***’s handset and provide instruction on how to unlock the handset in questionBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** ***