T-Mobile Usa Inc

December 21, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated December 12, 2016, regarding the above-referenced accountT-Mobile is pleased to have resolved this matter to Ms***’s satisfactionT-Mobile regrets any concerns that Ms*** may have experienced regarding her billingT-Mobile records confirm that Ms***’s billing cycle runs from the 21st of the month to the 20th of the following month, with payment due on the 13thPursuant to T-Mobile policy, customers may be suspended when payment in full is not received by the payment due dateCustomers can make a payment via electronic check or credit card, online, over the phone either through the Interactive Voice Response (“IVR”) or with Customer Care or in person at one of our local retail store locations or by mailing it to the payment lockbox address on their billing statement remittance slipA review of the account confirms that Ms***’s billing statement that was due on September 13, 2016, reflected a balance of $for monthly recurring charges from July 21, 2016, through August 20, 2016, taxes and applicable feesThis bill also consisted of a past due amount of $from the previous cycleAs the account was past due, T-Mobile provided Ms*** with calls, text messages and a billing notification providing the payment due dateAs payment was not received timely, T-Mobile suspended the account’s ability to place outbound callsAs stated in our Terms and Conditions, if we suspend a customer’s service and then later reinstate it, a fee may be assessedOur records confirm that Ms*** made multiple payments in the month of September for different amounts to pay off the past due of the previous cycleHowever the balance due September 13, 2016, in the amount of $was not paid in fullT-Mobile records indicate that this is the payment pattern on Ms***’s account resulting in suspension of her services and subsequently restoral feesOn November 7, 2016, and December 12, 2016, Ms***’s account was suspended due to non-paymentNevertheless, as we want to ensure that our customers are provided the best experience possible, on November 25, 2016, T-Mobile removed the restore fees Ms*** was charged for the billing cycle dated October 21, 2016, through November 20, 2016, in the amount of $On December 20, 2016, T-Mobile offered to remove the restore fees pending for billing cycle November 21, 2016, December 20, 2016, in the amount of $Ms*** has agreed to and accepted this offerMs*** has also been educated that the restore fees would no longer be adjusted in the future as she has been credited restore fees in the past not including what was offered in this letterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCChris L*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI do want to say one last time that I truly believe T-Mobile has a severe problem with internal consistency which very much needs to be addressed in the training of their associatesThese lease agreements are so complicated, that even when I called in to verify my understanding of their policy, an employee on the line, again in the store, and in the attached transcript validated my misunderstandingI give T-Mobile the benefit of the doubt that these repeated misunderstandings are a result of poor training and not a malicious system, nevertheless, it is bad businessI am additionally frustrated that I was sent to a second collections agency even after T-Mobile's first choice deemed the debt unfounded.
I truly thank the Revdex.com for their support, and T-Mobile for finally laying this matter to restI am grateful that we can finally put this behind us. Sincerely, *** ***

Complaint: ***I am rejecting this response because: I am the account holder T-Mobile continually spells my last name wrong after several attempts to get them to correct it They have my last name spelled "***" Every time I call the company the only response I get is that it takes to business days I've been waiting for over a month now Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, TesfuI take the words I am willing to wait if they when they deliver it this time I believe they will because of BBS

April 19, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 12, 2016, regarding the above-referenced accountT-Mobile is pleased to inform that we were able to contact Ms*** and that she has accepted our offer of resolutionT-Mobile regrets any continued concerns Ms*** may have experienced with the information provided regarding the limited warranty guidelinesAs mentioned in our previous correspondence, Ms*** elected to add the JUMP! feature to her account which includes warranty coverage to the device used on the mobile number ending in ***This feature covers electrical and mechanical device malfunctions, both within the manufacturer’s Limited Warranty and outside of it as defined in the program brochureCustomers with JUMP! can contact T-Mobile to initiate an exchange under the warranty programIn addition the JUMP! feature provides Ms*** with the ability to process a claim for non-warranty coverage at the cost of the applicable deductibleAs Ms*** purchased an Apple iPhone 6S 64GB handset for her line of service ending in ***, on April 15, 2016, T-Mobile agreed to issue a credit of $towards the payoff of the deviceMs*** accepted the offer as a resolution to her concernT-Mobile regrets any inconvenience Ms*** may have experiencedBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCSacny A Executive Response

September 7,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ** Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 26, 2017, regarding the above-referenced account
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr**’s recent contact with our Customer Care
T-Mobile regrets any concerns Mr** experienced with Customer Care and with his equipment purchasePlease note that between May 12, 2017, and May 24, 2017, T-Mobile offered new and existing customers who have either the T-Mobile ONE or Simple Choice with Unlimited Data rate plans, purchased a qualifying Samsung Sor SPlus, and added a new line of service, the opportunity to purchase a Samsung Sor SPlus for free through a mail in rebate
T-Mobile records confirm on May 16, 2017, Mr** activated a new line ending in ***, purchased two Samsung SPlus devices for mobile numbers ending in *** and utilizing the Equipment Installment Plan (“EIP”)Mr** purchased the devices at the full retail cost of $per deviceAt the time of purchase, Mr** made a $down payment per device, leaving a balance of $per deviceMr** agreed to monthly payments of $per deviceBased upon our review of Mr**’s account, the rate plan he currently subscribes to does not meet the requirement of having unlimited data, making him ineligible for the promotion
In an effort to resolve this matter amicably, on May 28, 2017, T-Mobile absolved the remaining EIP associated with the line ending in *** in the amount of $630.00, and applied a one-time credit in the amount of $that included four monthly installment plan charges of $since the plan was started in May Mr**’s account remains active with a balance of $T-Mobile regrets any inconvenience to Mr**
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 844-213-ext***
Very truly yours,
T-MOBILE USA, INC
Melyssa G***
Executive Response

August 20, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated August 16, 2016, regarding the above-referenced accountT-Mobile is pleased to report we have successfully resolved Mr*** concerns to his satisfactionT-Mobile recognizes the importance of customers fully understanding the terms of our promotional offers prior to acceptance and we regret any confusion or inconvenience Mr*** may have experienced in regards to our Best Family Plan with Samsung Galaxy Phones On Us offerFrom July 13, to July 21, 2016, customers who signed up for select Family Match rate plans were able to qualify for a free Samsung Galaxy Onor Samsung Galaxy JThis offer required customers to change to a qualifying rate plan and purchase the devices via our Equipment Installment Plan (“EIP") optionThey would then receive credits on their monthly billing statements to offset the cost of the installmentsT-Mobile records confirm that, on July 14, 2016, Mr*** took advantage of our EIP offering with the purchase of six (6) Samsung Galaxy JdevicesBased on the promotion at the time of Mr*** purchase, he was not required to make a down paymentMr*** then agreed to a series of monthly installments in the amount of $per device for a monthly total of $60.00, which appeared on the first bill following the purchase of the deviceMr*** spoke with T-Mobile’s Customer Service department on August 15, at which time he was informed he did not qualify for the promotional offer as he was not on a qualifying rate planMr*** was offered the option to return the devices outside the return period to have the EIP closed and no further installments incurred, however this offer was declinedOn August 17, 2016, T-Mobile’s Executive Response Team spoke with Mr*** and again discussed the option of returning the devices to have the EIP closed; it was at this time we learned all but one of the devices were no longer in his possessionMr*** confirmed he had shipped this remaining device back to T-Mobile to have the cost refundedT-Mobile feels we have, in good faith, offered Mr*** an option to return the devices outside the return period however this is not possible and that is not due to any fault on our partIt is T-Mobile’s position that Mr*** is being accurately billed for the equipment he purchased on July 14, and no compensation is dueNevertheless, in order to provide a truly Un-carrier experience and due to Mr*** excellent account status, T-Mobile has agreed to apply a onetime credit of $to the account which is equivalent to approximately one half of the cost of the EIPT-Mobile has also noted that, upon receipt of the returned device, and after it has been confirmed to be in good working condition, with no physical or liquid damage, we will apply a credit of $to offset the cost of the returned device and close the associated portion of the EIPBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCLiana G*** Executive Response

Complaint: ***I am rejecting this response because: I have called but the phone is not unlockedI have gotten emails with numbers but no instructions on how to us them.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** ***

June 29,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 22, 2017, regarding the above-referenced account
T-Mobile regrets that Ms*** feels that our previous response is not sufficient to resolve the concerns presented in her letter to your agencyT-Mobile has reviewed Ms***’s first three billing statements from when she initiated service with T-Mobile, which included her billing statements dated; March 2, 2014, April 2, 2014, and May 2, In our review, T-Mobile found that Ms*** was subscribed to our Simple Choice Unlimited rate plan for $per monthAdditionally, Ms*** subscribed to our JUMP! with Premium Handset Protection insurance bundle for $per month and our GB Data feature for $per monthAs such, prior to applicable taxes and fees, Ms***’s monthly recurring charges was $per month
Furthermore, Ms*** is presently subscribed to our grandfathered Select Choice rate plan for $per monthAdditionally Ms*** subscribes to our $per month Simple Choice GB data featureAs such, prior to applicable taxes and fees, Ms***’s monthly recurring charges are $per month
It remains T-Mobile’s position that Ms*** has been billed according to her selected rate plan and feature selectionAs such, Ms*** is not owed any additional courtesy credits or compensation
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe apologize if we failed in any way to display that during Ms***’s recent contact attempt with our officeT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Martin G***
Executive Response

May 6, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated April 29, 2016, regarding the above-referenced accountWe are pleased to report that we have resolved Mr***’s concerns to his satisfactionWe regret any concerns that Mr*** experienced regarding receiving a higher than expected billWe understand how important it is to stay within a set budget and we are sorry to hear that his experienced bill shockAccording to our records on February 23, 2016, Mr*** activated a second voice line of service, subscribing to our $North America Simple Choice Unlimited Talk, Text, Data with 2GB 4G/LTE rate plan for mobile numbers ending *** and ***Additionally, Mr*** was subscribed to our Name ID service for $for enhanced caller ID and also our JUMPservice for $per month for mobile number ***The JUMP! feature which provides customers all the coverage offered by our Premium Handset Protection bundle (handset insurance and extended warranty), Mobile Security with Lookout, plus the benefit of traditheir current device financed through an Equipment Installment Plan (“EIP”) for a credit of the remaining EIP balance due, up to one-half of the original retail price of that deviceFurthermore, on November 9, 2014, mobile number ending *** purchased a Galaxy Light at a total price of $plus taxMr*** was not required to remit a down payment in the amount and the balance of $was to be paid over a period of months at a rate of $per month added to the monthly billing statementMr*** has a total of five installments remainingMoreover, T-Mobile records indicate that on February 23, 2016, during activation of mobile number ending in ***, purchased a LG Kat a total price of $plus taxMr*** was required to remit a down payment and the balance of $was to be paid over a period of months at a rate of $per month added to the monthly billing statementOur records also reflect that on February 24, 2016, Mr*** activated two mobile internet (“MI”) lines subscribing to our North America Simple Choice Unlimited with 2GB of 4G/LTE of data each for $per month each line and will receive $promotional bill credit for having active voice linesWith the activation of the MI lines, Mr*** purchased two Alcatel One Touch Pixi tablets, for which he was not required to make a down payment but only paid taxes at the time of purchaseMr*** then agreed to a series of monthly installments in the amount of $for both tablets, which will appear on the first bill following the purchase of the deviceWith the purchase of the tablets, Mr*** enrolled in our Valentine’s Day promotionWith promotion enrollment, Mr*** will receive a $credit per MI line for a total of $per month each month for the months on each device as long as he maintains active serviceUpon speaking with Mr*** on May 2, 2016, he decided to remove the Name ID and JUMPfeatures as they were not beneficial to himAdditionally, in an effort to amicably resolve his concerns and as a courtesy, T-Mobile issued a credit to close his LG KEIPWe explained that his new monthly charge would be $for the voice service, $for the two MI lines plus tax and surchargesIn addition to the monthly access charges, Mr*** would pay his EIP monthly installments of $18.15, for a total of $before taxes and surchargesMr*** would also receive a monthly credit $for each of the tablet’s EIP bringing his new monthly cost to $before tax and surchargesT-Mobile presented this offer as resolution to Mr***’s concerns which he has accepted and considers this matter resolved to his satisfactionBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCChristina S*** Executive Response

January 18, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May
Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 9, 2017, regarding the above-referenced accountT-Mobile records confirm that Ms*** is an authorized user of Mr*** accountT-Mobile is delighted to have resolved this matter to Ms*** satisfactionT-Mobile regrets the delay that Ms*** has experienced regarding her recent handset exchangeT-Mobile records reflect that Ms*** has been using a Samsung Note handset on her account since August 22, By purchasing T-Mobile equipment, Ms*** received a one-year Limited Warranty provided by SamsungIn addition, upon review of Ms*** account, this warranty has been extended as she subscribes to the optional Premium Handset Protection (“PHP”) featureDuring the Limited Warranty period, Ms*** is eligible to receive an advanced replacement of her device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting Samsung directly to discuss repair or replacement optionsUnder T-Mobile’s Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageT-Mobile records confirm that on January 9, 2017, Ms*** participated in T-Mobile’s Handset Exchange Program when a replacement Samsung Note handset was ordered for Ms***Regrettably, Ms*** Samsung Note handset is backordered, and the delivery is estimated to be delayed by approximately daysT-Mobile sincerely regrets any inconvenience that this matter or any previous handset exchange delay has causedAs a courtesy to Ms***, and in an effort to amicably resolve this matter, T-Mobile has provided Ms*** with a replacement Samsung Note handset, sent directly from our officePlease note that Ms*** can expect delivery of her replacement handset on Thursday, January 19, 2017, and has been furnished with a prepaid return mailing label for the return of the non-working Samsung Note handset to our officeMs*** has accepted this offer as resolution in full to her concernsPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe apologize if any T-Mobile employee failed in any way to display that during Ms*** recent contact with our Customer CareBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCKayla J*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meMsSacny A*** was very professional and very kindI am very grateful with the way this was handledI am also very grateful for T-Mobiles's goodwill and I am once again a very happy T-Mobile customer. Sincerely, *** ***

June 28,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated June 13, 2017, regarding the above-referenced account
T-Mobile regrets the coverage concerns Mr*** has experiencedT-Mobile is unable to guarantee coverage in all areasThere are several factors and conditions that may interfere with actual service, quality, and availabilityAlthough the coverage map at www.T-Mobile.com does not guarantee service availability, it does predict and approximate our wireless coverage area outdoors, which may vary from location to location and may change without noticeT-Mobile is always working to improve its coverage, and we regret any service issues that Mr*** may have experienced
Upon speaking with Mr***, he was advised that although service was utilized periodically from June 9, 2017, to June 11, 2017, in an effort to amicably resolve his concerns, a credit of $was applied to the accountThe account currently reflects a credit balance of $Mr*** was also advised that feedback on modernization updates will be recommended
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe regret if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our Technical Care departmentWe appreciate Mr***’s feedback as it provides us with the opportunity to improve our services
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jessica G***
Executive Response

January 26,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 17, 2017, regarding the above-referenced account. Please be advised that T-Mobile was unsuccessful in reaching Mr***. At this time, we will respond to both you and Mr*** with this letter.
T-Mobile regrets that Mr*** has concerns with our Amped JUMP! On Demand (“JOD”) offer. From September 12, through December 31, 2015, customers who took advantage of our Amped JOD iPhone Plus offer were eligible to upgrade to the latest iPhone for the same great promotion price of $per month ($per month for the iPhone 6S Plus) as long as they maintain the same memory variant. If customers paid off their JOD lease balance early, they will continue to receive the 18-monthly promotional credits as long as they do not JUMP! to another handset before the end of the 18-month lease
T-Mobile records from November 3, indicate that Mr*** participated in our Amped JOD offer with his mobile number ending in and he opted to traan Apple iPhone gigabyte (“GB”) Silver handset and start a new 18-month JOD lease for an Apple iPhone 6S Plus 64GB handset for $per month. With this promotion, Mr*** was to receive 18-monthly credits in the amount of $each as long as he did not trathe Apple iPhone 6S Plus 64GB handset prior to the month lease was met. T-Mobile records do not validate that Mr*** was advised that he may trahis handset before the 18-month lease was met and still continue to receive the monthly $Amped JOD promotional bill credits
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our Customer Care or Retail teams
T-Mobile records from December 12, indicate that Mr*** elected to use the JOD benefit and trathe Apple iPhone 6S Plus 64GB handset and start a new lease for an Apple iPhone Plus GB handset. Because Mr*** traded in the Apple iPhone 6S 64GB handset before the 18-month lease was complete, the promotional monthly bill credits in the amount of $were stopped per the terms of the Amped JOD promotion that he participated in on November 3, 2015.
T-Mobile records confirm that Mr*** received of the 18-monthly promotional bill credits in the amount of $each. As a courtesy to Mr***, on January 16, 2017, T-Mobile issued a credit in the amount of $to the account toward the JOD lease installment for the Apple iPhone Plus GB handset. Finally, as a gesture of goodwill, on January 18, 2017, T-Mobile issued an additional credit in the amount of $to Mr***’s account for the remaining seven installments of $each that he would have received had he met the terms of the Amped JOD promotion less the credit that was issued to the account on January 16, The remaining seven promotional credits in the amount of $would have totaled $154.42, less the courtesy credit in the amount of $that was issued to the account on January 16, 2017, left $to credit, which was issued to the account on January 18, in effort to fully resolve this matter. As of January 26, 2017, Mr***’s revised balance now reflects a credit balance in the amount of $344.56, which will be applied toward future bills
T-Mobile appreciates Mr***’s business and we regret any inconvenience that he may have experienced.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ally Y***
Executive Response

November 12, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May
Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated November 3, 2015, regarding the above-referenced accountPlease be advised that Mr*** ***, is also an authorized user on Ms***’s account and now has his own account numberDue to security, T-Mobile will not release any information in regards to Mr***’s account information since Ms*** is not an authorized user on Mr***’s accountT-Mobile regrets any concerns to Ms*** and Mr*** ***, the new owner of the mobile number ending in ***, in regards to the JUMP! On Demand lease optionPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms*** and Mr***’s recent contact with our sales officeJUMP! On Demand provides customers some of the lowest-out-of-pocket expense when getting a new device along with a low monthly costT-Mobile records indicate that on July 15, 2015, Ms*** processed a JUMP! on demand lease option for an *** *** Plus gray 64GBMs*** was required to pay a capital cost of $and agreed to monthly lease payments of $On August 18, 2015, Ms*** gave T-Mobile permission to process a Change of Responsibility, (COR) for the mobile number ending in On August 28, 2015, Mr*** took ownership of the mobile number ending in On August 29, 2015, Mr*** accepted an Equipment Installment Plan (EIP) transfer of his handset accessoriesT-Mobile regrets any confusion; however, the JUMP! On Demand Lease was not transferred as lease balances are not allowed to be transferred between accountsHowever, in an effort to amicably resolve this matter, on November 10, 2015, upon speaking with Ms*** and Mr***, Mr*** agreed to pay off the remaining payoff lease purchase price for his *** *** PlusThe remaining payoff lease purchase price was a total of $On November 11, 2015, Mr*** made a payment in the amount of $and T-Mobile agreed to apply a courtesy credit for the remaining amount of $to Ms***’s accountMs***’s JUMP! On demand lease for the *** *** Plus is now closedAs an additional courtesy, T-Mobile applied a courtesy credit of $to Ms***’s accountAs of November 11, 2015, Ms***’s account balance is $137.11, which consists of her monthly access charges from September 17, through October 16, and applicable taxesT-Mobile placed Ms***’s account on hold for payment until December 8, Please note that Ms*** will see the payments, credits, and charges for the lease on her next billing statement dated November 17, Both parties accepted this as a resolution to this matterT-Mobile regrets any inconvenience to Ms*** and Mr*** regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCLeah T*** Executive Response

August 4,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***-***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 22, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Ms***-*** has in regards to her service in her areaT-Mobile is always working to improve its coverage and our network continues to growT-Mobile has verified the address on Ms***-***’s account and based on the coverage map, confirms that her account address is in a moderate coverage area
Unfortunately, T-Mobile is unable to guarantee coverage in all areasThere are several factors and conditions that may interfere with actual service, quality, and availabilityPlease note that T-Mobile has made every attempt to improve Ms***-***’s coverage experience however the network is working as expected
On July 21, 2017, T-Mobile offered Ms***-*** a Coverage Solution device; of which she acceptedShould Ms***-*** have any further concerns regarding this matter she may contact our office at the number listed belowT-Mobile regrets any inconvenience to Ms***-***
Based on the foregoing, we r***ctfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Alyssa K***
Executive Response

April 27,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account
No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 14, 2017, regarding the above-referenced accountPlease be advised that we have made attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Ms***’s concerns within this letter
T-Mobile regrets any inconvenience to Ms*** regarding the billing on her accountPlease note that Mr***’s account was enrolled in AutoPay on November 11, AutoPay is a free feature that automatically deducts the balance owed on the account up to three days prior to the bill due date using a stored credit card, debit card or checking account supplied by the customerCustomers continue to receive notifications that reflect the balance due as well as a notation that the account is on AutoPay
T-Mobile records confirm that Ms***’s final billing statement dated March 10, 2017, carried a total balance due of $Please be advised that Ms*** was assessed charges for monthly access charges, Equipment Installment Plans, and applicable taxesMs***’s balance was due in full by April 2, On March 31, 2017, a payment in the amount of $posted to Ms***’s account as payment was processed via AutoPayAs of the date of this letter Ms***’s account reflects a zero balanceFurthermore T-Mobile records confirm that as of March 31, 2017, AutoPay was cancelledAs Ms*** authorized AutoPay, it is T-Mobile position that the payment was authorized to automatically deduct from the credit card providedT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Abigail ***-R***
Executive Response

June 16,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No*** T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 3, 2017, regarding the above-referenced account
T-Mobile regrets any concerns that Ms*** may have experienced regarding her accountPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’ recent contact with our retail location and Customer Care
T-Mobile appreciates the opportunity to respond to Ms***’ concerns regarding her refundOur records reflect that on May 17, 2017, Ms*** attempted to take advantage of our Samsung Galaxy SBOGO offer when she qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of two Samsung Galaxy Sdevices
Further records confirm that on June 1, 2017, T-Mobile received the two Samsung Galaxy ShandsetsAccordingly, T-Mobile closed the above EIPsHowever, due to an administrative error Ms*** has not been refunded the $and $payments remitted at the time of purchase
T-Mobile would like the opportunity to provide Ms*** with the $refund in the form of a refund debit card or directly to her bank accountMs*** is welcome to contact me at the number listed below and or via email at *** to receive this refundAs a courtesy and in an effort to amicably resolve this matter, T-Mobile has issued a credit of $equal to one month of service, minus any EIP charges, which has left the account with a credit balance of $
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris L*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is almost 100% satisfactory to meI am however 100% satisfied to be fully refunded. The fact remains and I hope Revdex.com make the recommendation to T-Mobile to include international calling from US if you have entered the countries international calling feature.While my issue per se is resolved from the money aspect the problem remains that the practice of selling an idea to cover countries doesn't include the consumers home baseThat part is confusing to me, and I have worked in the telecom industry, globallyLooking at this with unbiased eyes, it's not honest to express it works in over countries but not clearly say, "you will pay premium while you are home if you call these countries, unless you want to have another service for a nominal fee..." From a social contract perspective it will feel wrong once I have been made to believe it works for over countries but not from homeBy law nobody is required to follow a social contract (e.gunwritten rule) but it gives people an uneasy feeling when a social contract is brokenThat's why companies like T-Mobile train all their employees in honesty and integrity so they are in tune with the social contracts in the societyIt's important.
Sincerely,
*** ***
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