T-Mobile Usa Inc

June 8,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Prepaid Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 29, regarding the above-referenced accountWe are pleased to inform you that T-Mobile has contacted Mr*** and addressed his concerns to his satisfaction
We regret any inconvenience to Mr*** regarding out Mobile Device Unlock process and we appreciate the opportunity to address his concernsMobile Device Unlocks are available to customers who meet our eligibility requirementsA review of Mr***’s account confirms that the LG Gdevice with IMEI *** was not eligible for a Mobile Device Unlock as it was not sold through T-Mobile or a T-Mobile authorized dealer
We encourage customers to purchase devices through T-Mobile or our authorized dealers, and while we allow customers to bring their own device, it is possible that one purchased through a third party, such as eBay or Craigslist, may be locked on our network based upon its historyThis is the case with the device referenced in Mr***’s correspondence
However, in an effort to amicably resolve Mr***’s concerns, on June 2, 2017, T-Mobile approved Mr***’s device for permanent unlock as we could not confirm that Mr***’s device still had any links to any other accountPlease note, Mr***’s device is currently approved for a temporary unlock which will expire on June 27, 2017, and he may attempt to permanently unlock his device after the temporary unlock has expiredMr*** accepted the permanent unlock of his device as resolution to his concernsT-Mobile regrets any inconvenience
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Sal O***
Executive Response

June 6,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***-***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 27, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Ms***-*** has experienced regarding her recent handset purchaseT-Mobile records indicate Ms***-*** purchased the following handsets:
• An LG Aristo handset for mobile number ending *** on May 20, 2017, for $167.98,
• A second LG Aristo handset for mobile number ending *** also on May 20, 2017, for $
Please note that both of Ms***-***’s purchased included standard ground shipping costs of $plus applicable taxesAdditionally, with the purchase of a new handset, Ms***-*** was provided a day return-period which allowed her to use the equipment to see if it meets her needs
On May 22, 2017, Ms***-***’s two purchased handsets were shipped within the same package, and she was provided one tracking number for both orders
Following a conversation with our Customer Care on May 23, 2017, T-Mobile issued a credit in the amount of $for the shipping cost of one purchase
After speaking with Ms***-*** on May 31, 2017, she indicated that she is intending to return the two purchased handsetsAs such, T-Mobile advised that as the package was delivered to a UPS AccessPoint on May 25, 2017, we are unable to recall the package
In an effort to amicably resolve Ms***-***’s concerns, T-Mobile offered to extend the return period of the handsets through June 30, Should Ms***-*** choose to return the two handsets to T-Mobile, a full refund of her purchase price will be refunded within days of T-Mobile’s receipt of the handsets in like new condition before June 30,
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ronnie A***
Executive Response

June 16,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 3, 2017, regarding the above-referenced accountT-Mobile regrets any concerns Mr*** experienced regarding the Apple Black Friday offer and appreciates the opportunity to respond to his concerns
As indicated in our letter to your office dated May 3, 2017, under file number ***, from November 24, 2016, through November 27, 2016, eligible customers who trada qualifying fully owned Apple, Samsung, or LG phone from any carrier, could get the Samsung Galaxy S7, Samsung Galaxy Sedge, or LG Vfor free
Additionally, Mr*** indicates in his correspondence to your office he was not eligible for the promotion as he first took advantage of the Samsung / LG Black Friday offer and then returned the Samsung Sto take advantage of the Apple Black Friday promotionHowever, because Mr*** traded in his iPhone on the Samsung / LG Black Friday promotion, the device was not eligible to be traded in a second time for the Apple Black Friday promotion
On April 27, 2017, T-Mobile issued a one-time credit of $in order to provide Mr*** with the Apple Black Friday promotionRegrettably, due to an inadvertent error this credit was removed from Mr***’s account on June 2, 2017, which resulted in his May 26, 2017, billing reflecting a total balance due in the amount of $
As T-Mobile records reflect that Mr*** remitted payment of $on June 13, 2017, in order to amicably resolve Mr***’s concerns, on June 14, 2017, T-Mobile issued a refund in the amount of $directly to Mr***s' bank account ending in Please note that it may take up to 1-business days for Mr*** to receive the funds
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s contact with our Customer CareT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Andrew S*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Apart from the fact their previous response said there WAS a $deposit which they now say was waived, I do see you this issue closedDespite their goodwill payment, this week I moved to a different service provider
Sincerely,
*** ***

May 19,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 6, 2017, regarding the above-referenced accountWe are pleased to report that we have resolved this matter to Mr***’s satisfaction
T-Mobile sincerely regrets any inconvenience to Mr*** regarding his T-Mobile account and recurring monthly service chargesT-Mobile records confirm Mr*** is currently subscribed to our T-Mobile ONE rate plan with unlimited talk text and data for five voice lines and one Mobile Internet line with Gigabytes of dataT-Mobile ONE has a base price of $for four lines of service and $for each additional lineHowever review of Mr***’s account confirms he is currently receiving a promotional discount for two of his lines bringing his expected recurring service charges for T-Mobile ONE to $for six lines of service
T-Mobile records also confirm that Mr*** is enrolled in our Premium Handset Protection and JUMP! features on four of his lines for a total $additional each monthMr*** also has a total of ten active Equipment Installment Plans (“EIP”) or JUMP! On Demand (“JOD”) leases; therefore the combined monthly cost of this equipment is $each month plus applicable taxesIncluding Mr***’s rate plan and feature charges, his account has an estimated recurring monthly service cost of $
T-Mobile records confirm that on February 23, 2017, Mr*** changed his rate plan from a Simple Choice Family plan to T-Mobile ONEDuring the billing cycle of February 21, 2017, through March 20, 2017, Mr***’s account incurred billed charges of $These charges included $for prorated service charges from February 21, 2017, through March 20, These prorated service charges combined with standard recurring monthly service costs to create a balance due of $
T-Mobile contacted Mr*** on May 18, 2017, and in effort to amicably resolve this matter advised Mr*** his estimated monthly service charges are $T-Mobile adjusted his current monthly service costs as an additional courtesy; following the adjustment Mr***’s account reflects a zero dollar balancePursuant to the conversation Mr*** advised this matter has been resolved to his satisfaction
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jamen F*
Executive Response

May 26, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated May 12, 2016, regarding the above-referenced accountWe are pleased to report that T-Mobile has resolved this matter to Mr*** satisfactionWe are sorry to hear that Mr*** had concerns with the free LG G tabletPlease be advised that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe apologize if any T-Mobile employee failed in any way to display that during Mr*** recent contact with our Customer ServiceOur records confirm that on June 22, 2015, Mr*** took advantage of our LG G Tablet promotion, which provided him a free LG G tabletPlease be advised that T-Mobile has a readily available Tech Support team to assist Mr*** with any equipment issues he may haveHowever, on May 18, 2016, T-Mobile contacted Mr*** and offered to exchange his LG G Tablet with a Certified Pre-Owned Samsung Galaxy Tab A to which Mr*** accepted as full resolution to his concernsMr*** may return his LG G tablet to my attention at the following address: Executive Response Attn: Taylor B*** Menaul BlvdNE Albuquerque, NM T-Mobile recommends that Mr*** send the device via a traceable carrier, request a tracking number when shipping, and include his account information in the box to ensure proper credit is given to the correct accountPlease note that if the device is not received within thirty (30) days from the date of this letter, Mr*** will remain responsible for the new Samsung Galaxy Tab A equipment charges totaling $plus taxesT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCTaylor B*** Executive Response

Complaint: ***
I am rejecting this response because:My complaint was that I was given an offer to have my Early Termination Fees fully reimbursed if I switched to T-Mobile This offer induced me to spend $with my former carrier I have this offer in writing (also confirmed verbally by the store agent) and it is attached I was given nothing else nor referred to any websites for further offer conditions The response made by the business does not explain where in the written offer it said that device purchases or trade-ins were a condition for reimbursement.I am not interested in a deal or anything that I am not entitled to I just want the written offer fulfilled
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, on principle, there are some clarifications that need to be made:1) When I switched, I asked for verification on the ONE location at which I would need service - Banquete, TX - and was assured I would have service thereThat was NOT true and I could never seem to connect from work.2) When I called to cancel, I asked for "ALL" service with T-Mobile to be canceledAnyone with a fundamental understanding of English would know that "ALL" means BOTH phone AND hot spotWhy would I want a hot spot that offered no service?Sincerely, *** ***

March 24,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated March 16, 2017, regarding the above-referenced account
T-Mobile regrets Ms***’s concerns regarding her returned handsetAt the time of Ms***’s purchase of a new Samsung Galaxy SEdge 32GB handset for use on the mobile number ending in ***, T-Mobile provided a day return period which allowed Ms*** to use the equipment to see if it meets her needsIf the equipment was not acceptable, it could have been returned to the original point of sale for a refund or exchange and, if requested, cancelation of the service and any applicable Equipment Installment Plan (EIP) entered into at the time of the original purchaseAs Ms*** indicates in her correspondence to your office, she chose to return her equipment within the return period
In an effort to amicably resolve Ms***’s concerns, on March 19, T-Mobile contacted her and offered to expedite the refund with an account credit of $equivalent to the down payment and taxes paid at the time of purchaseThis credit returned Ms***’s T-Mobile account to a credit balance of $Ms*** accepted this offer as resolutionT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Kimo C***
Executive Response

August 15, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 4, 2017, regarding the above-referenced account. T-Mobile regrets that Mr*** feels that our investigation is not sufficient to resolve the concerns presented in his letter to your agencyAs previously stated in our letter to your office dated August 4, 2017, T-Mobile was offering our AAL's for the Price of promotion from May 25, through June 27, to eligible postpaid customers with lines or less on our T-Mobile ONE rate plan that have a minimum of two voice lines could get two additional lines for the price of one via bill credits of 50% off each additional line while on a qualified plan As Mr*** had one existing line on June 14, 2017, he added two lines which qualified him to receive one of those lines at 50% off. T-Mobile records confirm that Mr*** line ending is receiving the appropriate bill credits, which reflected on page four of his most recent billing statement. Please be advised that T-Mobile has performed a second review of Mr***’s account regarding his monthly billing concerns, and it should be noted that our position remains unchanged. As Mr***’s account is currently assembled, he has three voice lines of service which bill at the rate of $per month, after the aforementioned 50% add-a-line discount, Mr***’s account bills at the rate of $Should Mr*** wish to achieve a $monthly rate for talk, text, and data services, he may contact Customer Care and request the cancellation of his third line of service. However, it should be noted that we welcome Mr*** to continue as our customer with his three lines of service as noted above. Should Mr*** wish to continue his account as currently assembled, it is with the understanding that his add-a-line will bill at the monthly rate of $and will be coupled with a 50% monthly discount. T-Mobile regrets any inconvenience to Mr*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Sharon B*** Executive Response

May 28, 2015FILEDELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA 98327 Re: ***
*** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondencedated May 19, 2015, regarding the above-referenced account. T-Mobile records indicate that on May 14, Ms***qualified for and took advantage of our EIP offer with the purchase of twoApple iPhone S handsets EIP is a payment option that allowseligible customers to purchase handsets by making a down payment at the time ofpurchase and agreeing to pay the remaining balance in installments. Based Ms***’ personal credit historyat the time of activation, she was not required to make a down payment;however, she agreed to a series of 24monthly installments in the amount of $22.91which will appear on the first billfollowing the purchase of the device. Although this month financing agreement is required and theinstallments are added to each monthly billing statement, customers may chooseto pay off their EIP balance at any time by making incremental additionalpayments or a single payment for the total balance Please note that any additional paymentsreduce the length of time it will take to pay the entire balance, but will notreduce the amount of any future regular monthly EIP payments. Please be advised that when a handset upgrade is completed on amultiple line account, the mobile number that is being upgraded is the defaultnumber used for SMS notification destinations. Customers have the option to provide an email address for additionalnotifications; however, customers also have the option to select another mobilenumber on the account as the SMS notification destination. Unfortunately, on May 14, the salesrepresentative failed to select another mobile number to receive the SMSnotification at the time the upgrade was ordered for mobile number ending in*** and the SMS notification was sent to the mobile number ending in *** T-Mobile provides a day return period to all our customers allowingthem to use the service to see if it meets their needs. If the service is not acceptable, thecustomer can exchange or return their handset, and cancel the service duringthat time To receive a refund orexchange a device purchased, customers are required to return the device withindays of purchase. Customers arerequired return the handset to the place of purchase in its original packagewith all original contents, undamaged and in good working condition with nomaterial alterations to the device’s hardware or software, along with theirreceipt. Some T-Mobile devices andaccessories may not be refunded or exchanged, and customers may be required topay a restocking fee based on the equipment purchased on returns or exchanges. Once the handset is returned a new handsetcan be purchased/ordered. Ms***returned to the T-Mobile sales office on May 17, to exchange the AppleiPhone 5S handset for a different color; however, she was advised that a $50.00restocking fee would be charged to return the handset. After the Apple iPhone S was returnedanother handset could then be purchased. Ms*** paid the $restocking fee and returned the handset toT-Mobile On May 17, Ms*** contacted T-Mobile customer care regardingher experience with the T-Mobile sales office and a credit totaling $50.00courtesy credit was issued for the $restocking fee paid at the time thehandset was returned to the sales office. Per Ms*** request the $JUMP!insurance that was addedwithout her permission to the mobile number ending in *** on May 14, wasremoved and a credit totaling $was issued for the prorated charge billedfor that feature. Additionally, on May17, 2015, Ms*** qualified for and took advantage of our EIP offer with thepurchase of an Apple iPhone S handsets and wasbilled $44.24, which is for the taxes on the full retail price and $inshipping charges. Ms*** alsoagreed to a series of monthly installments in the amount of $22.91, whichwill appear on the June billing statement. However, as a courtesy to Ms*** a credit totaling $wasissued for the shipping, taxes, and one monthly EIP charge for the handsetordered on May 17, 2015. Additionally, acourtesy credit totaling $was issued for one month of access for herinconvenience. Pleasebe assured that T-Mobile takes allegations of employee misconduct veryseriously. We make every effort to beprofessional and courteous to our customers. We apologize if any T-Mobile employee failed in any way to display thatduring Ms***’ recent visit to our retail location Based on the foregoing, we respectfully request that this complaintagainst T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, pleasefeel free to contact me at the address below or *** *** *** Very truly yours, T-MOBILE USA, INC. Cindy M***Executive Response

August 2, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 22, 2016, regarding the above-referenced accountWe are sorry to hear that Mr*** has continued concerns with the billing for his Mobile Internet (“MI”) line of serviceOur records confirm that Mr***’s MI line of service ending in *** was activated with a $deposit on June 30, 2016, on our 2GB MI rate plan for $monthlyPlease note that each of our MI price plans are discounted $per month when there is a mobile voice line on the accountHowever, at Mr***’s request, on February 15, 2016, the MI line’s rate plan was changed to our $On Demand price planAfter the aforementioned monthly discount, with an active cell phone line Mr*** was receiving this line free of chargeHowever, on March 29, 2016, Mr*** elected to cancel his two mobile lines by porting them to another service providerPlease note that T-Mobile does not have record off Mr*** contacting us to cancel his MI line ending in ***As such, this line remained active, and as there was no mobile number active, this MI line has been charged $per monthAdditionally, on April 15, 2016, due to non-payment Mr***’s MI line ending in *** was suspendedAs such, on Mr***’s May 15, 2016, billing statement, he was charged a $reconnection feeIt is our position that as we received no instruction to cancel the MI line, the charges are valid and owedNevertheless, on July 29, 2016, T-Mobile issued a courtesy bill credit to Mr***’s account in the amount of $After the bill credit, Mr***’s account reflected zero balanceAdditionally, on July 29, 2016, T-Mobile canceled Mr***’s MI lineAs Mr*** paid a $deposit when this line was activated, the $deposit was released and now, Mr***’s account remains canceled with a $creditPlease be advised that Mr***’s final billing statement that has yet to be generated will reflect accelerated equipment charges for the two Galaxy Grand Prime handsets that were purchased at point of sale on our Equipment Installment Plan (“EIP”) programThe $credit balance will be applied towards the final billing statementBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCTaylor B*** Executive Response

Complaint: ***I am rejecting this response because:
The response by T-Mobile fails to address the important issue of Identity Theft, and the three notifications to T-Mobile by both myself & *** employee of the unauthorized transfer of the phone numbers involved
On all three attempts of notification to T-Mobile of Identity Theft, the unauthorized use of my social security number, and the unauthorized transfer of my phone numbers, none of the T-Mobile employees made any attempt to assist me, or refer me to T-Mobiles Faud DeptA *** employee, in my presence, spent a considerable amount of time attempting to reach their Fraud Department, without success*** employee was also unsucccessful in gaining assistance from T-Mobile employees in resolving this issue
While I sincerely appreciate Mr W***'s assistance & professionalism in returning these phone numbers to ***, he also stated T-Mobile has policy specifically addressing these type mattersI see no acknowlegement of this policy breakdown, or any means of preventing future T-Mobile Identity Theft notification breakdown
Sincerely,*** ***

July 3,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Name: *** ** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 20, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Ms*** encountered regarding the billing on her accountT-Mobile records indicate that on August 18, 2005, Ms*** activated her mobile number ending in ***Furthermore, T-Mobile records confirm that as of April 17, 2013, Ms*** is subscribed to the Simple Choice North America Family Unlimited Talk, Text, and 2GB’s of Data, promotional rate plan, which for $50.00, provides one line with unlimited talk, text and GBs of data at up to 4G/LTE speeds depending on device capabilityTherefore Ms*** monthly recurring rate plan charges were $before tax
On September 16, 2015, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy Core PrimeIt must be noted that if a customer has an open EIP and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statement
T-Mobile records confirm that Ms*** billing cycle ran from the 17th of the month to the 16th of the following month, with payment due on the 9thT-Mobile records indicate that on March 31, 2017, Ms*** account was cancelled when she ported her mobile numbers to another service providerT-Mobile provided Ms*** with a final billing statement dated April 17, 2017, reflecting a balance of $165.45, which was due on May 9, This balance consisted of monthly recurring charges from March 17, 2017, through April 16, 2017, accelerated final EIP charges, taxes and fees
However, upon speaking with Ms*** on June 22, 2017, T-Mobile agreed to issue a credit in the amount of $for the service charges from March 31, 2017, through April 16, The credit reduced the account balance to $T-Mobile records indicate that the current balance on the account is valid and owedAs such, T-Mobile respectfully declines Ms*** request for adjusting the account to reflect a zero balanceT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Abigail P***
Executive Response

Complaint: ***I am rejecting this response because:
I am not even sure where to begin with this and debated bothering to respond at all because it does not seem to be making a difference I had believed that everything had been resolved the other day when I filed the complaint with the Revdex.com as well as another complaint with my state's Attorney General and spent another six (6) hours corresponding with T-Mobile That is also why I did not respond to the calls from MsJ***; I thought that everything was resolved At this time I am not going to further attempt to correct the facts where T-Mobile and myself do not tell the same story, but rather just address the credit issue MsJ*** notes I was credited $for the early termination fee from my previous provider as well as $for my old phone According to my calculations, that would result in a credit of $240, not $as T-Mobile lists as my revised credit This is why I have rejected the business response and what I would like to have explaned please.Sincerely,*** ***

Complaint: ***I am rejecting this response because:I have contacted the person resolving this matter on October at 4:00pmI left a voicemail with my mobile number and I have not received a call backI do not want this matter closed because I still have this ongoing issue that no one has been able to resolveI have a 8-5pm schedule which makes it difficult to communicate with T Mobile executive responseI will try and call again tomorrow on my lunch break.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me except for the fact that the wording is placing blame on meYou forgot to mention that the employee at the store said it would be automatic in bill cycles and inly found out about I had to fulfil the submission online weeks afterwardsPlease do not blame me for your mistakes.Sincerely, *** ***

July 19,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ** *** Your File No*** T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 6, 2017, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Ms***’s concerns within this letter
T-Mobile regrets any payment concerns Ms*** has encountered with her T-Mobile accountOur records confirm that on July 6, 2017, a payment of $was applied to Ms*** T-Mobile accountT-Mobile confirms that Ms*** contacted T-Mobile Customer Care and requested for the payment of $to be refundedT-Mobile confirms that the refund request form number *** was approved and refunded back to the credit card used to make the payment on July 8, Ms***'s account now reflects a $balance due with $that is thirty days past due and due immediately and current charges of $due by July 27,
As T-Mobile has not been able to speak with Ms*** regarding her concerns, should she have any questions regarding the payment refund of $she may contact me directly at the number provided belowT-Mobile regrets any inconvenience to Ms*** regarding this matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Amor M*** Executive Response

May 1,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated April 20, 2017, regarding the above-referenced file number
T-Mobile regrets any inconvenience Mr*** has experienced with unlocking his devicePlease be advised one of the requirements to unlock the device is a minimum of days of usage with the deviceBecause he did not meet this requirement, Mr*** was unable to permanently unlock his device
Nevertheless, in an effort to amicably resolve this matter, on April 25, 2017, T-Mobile enabled Mr***’s device to be unlocked permanentlyMr*** will need to utilize the Mobile Device Unlock app on his phone to complete this process
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Zachary S*** Executive Response

May 18,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated May 12, 2017, regarding the above-referenced account
T-Mobile regrets any promotional concerns Ms*** has experiencedT-Mobile records indicate Ms*** purchased an LG Ghandset on May 4, 2017, using our Equipment Installment Plan (“EIP”) offeringAt the time of her purchase, T-Mobile was offering a promotion where customers that purchased an LG Gcould receive an LG GPad X tablet at no cost after promotional rebateTo qualify for the promotional offer, customers would need to purchase an LG GPad X using our EIP offer to use on a new or existing line of service with a 2GB or higher Mobile Internet rate plan, and submit a promotional request within day of purchaseAs of the date of this letter, a qualifying tablet purchase has not been made
After speaking with Ms*** on May 16, 2017, T-Mobile advised that the promotional offer was still availableRegretfully, Ms*** declined to take advantage of the promotional offer
Should Ms*** choose to take advantage of this offer, she may do so by visiting her account portal at my.t-mobile.com, or by visiting a T-Mobile retail locationT-Mobile appreciates the opportunity to work with Ms***, and we regret any inconvenience to her
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ronnie A*** Executive Response