T-Mobile Usa Inc

November 21, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated November 11, 2016, regarding the above-referenced accountT-Mobile is pleased to report that we have resolved this matter to Mr***’ satisfactionT-Mobile regrets any inconvenience Mr*** experienced regarding his upgradePlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s contact with our Customer Care departmentT-Mobile records indicate that Mr*** processed an order on October 14, 2016, for the Apple iPhone Plus 128GB Jet-BlackPlease note, shipping information provided to customers at the time an upgrade is processed is always approximate, and handset orders may be subject to backorder or delivery delays based on the available supplyAdditionally, at the time a handset order is processed, a Customer Care representative may not be able to disclose the backorder status of the handset as it is determined through the order fulfillment department at the T-Mobile National Return Center (“NRC”)Once the NRC has determined the handset is on backorder, it will be reflected in the ordering systemPlease be assured that T-Mobile strives to process handset upgrades and exchanges in a timely fashion and appreciates your feedback regarding your recent handset experienceT-Mobile records confirm that Mr***’ handset is currently on backorderUpon speaking with Mr*** on November 15, 2016, he was advised that his package estimated delivery date is from November 27, 2016, to December 18, However, as a gesture of goodwill, T-Mobile offered to credit the down payment of $back to Mr***’ account balance due to the inconvenience of the delayMr*** accepted our offer and was satisfied with the resolution while he waits for his handsetBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCMercedes V*** Executive Response

October 17, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated October 10, 2016, regarding the above-referenced accountT-Mobile regrets any refund and handset concerns Ms*** has experiencedT-Mobile records indicate that on June 22, 2016, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung JhandsetEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in 24-monthly installmentsAccordingly, Ms*** was asked to make a down payment in the amount of $and agree to a series of 24-monthly installments in the amount of $T-Mobile records confirm that Ms*** cancelled her account on July 22, Please note that if a customer has an open EIP and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statementThe final billing statement issued July 27, 2016, reflected a balance of $due by August 19, 2016, and consisted of the accelerated remaining EIP balance and a surcharge from her previous billing statementT-Mobile records indicate that on July 28, 2016, T-Mobile issued a refund in the amount of $directly back to the original card Ms*** used for the down payment towards the Samsung JhandsetUpon speaking to Ms*** on October 14, 2016, she indicated that another payment of $was deducted however she was unaware of the date this occurredIn an effort to amicably resolve this matter, T-Mobile will allow Ms*** to fax an unaltered copy of her bank statement to ***Upon receipt of the bank statement, T-Mobile will review the document and provide any additional refund if applicableT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCWilliam B*** Executive Response

October 24, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 14, 2016, regarding the above-referenced accountPlease be advised that Ms*** is an authorized user on the above mentioned accountT-Mobile regrets any confusion regarding the promotional credits Ms***’s account receivedT-Mobile records reflect when Ms*** activated her business account, T-Mobile had a limited time promotion for new and existing Business/Government customers to receive up to a $pocredit for each new voice line of service portand activated on a Simple Choice business plan with paid data per lineThe promotion offered a credit of $per line after days as a lump sum creditAdditionally, if customers elected to have $of paid data or 10GB or higher of data, they would receive a $credit per month over months totaling $T-Mobile records reflect on December 6, two $credits were applied to Ms***’s accountAdditionally records indicate that Ms*** also qualified for the two $credits which were applied as of December 6, Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCJuan B*** Executive Response

October 6,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 26, 2017, regarding the above-referenced accountT-Mobile is pleased to have resolved this matter to Mr***’s satisfaction
T-Mobile is delighted that Mr*** chose T-Mobile as his wireless service provider, and we welcome him to the Un-carrier familyWe regret hearing of Mr***’s concerns with our Carrier Freedom promotion and the status of his submissionPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our retail location
As Mr*** is aware, in early 2014, T-Mobile announced Contract Freedom for consumers looking to switch from any U.Scarrier to T-MobileIn March 2015, we went a step further and added reimbursement of equipment financing charges, up to $per device, to our original offerThese promotions, collectively known as Carrier Freedom have been overwhelmingly successful
Upon review of Mr***’s Carrier Freedom reimbursement, T-Mobile confirms that on October 6, 2017, Mr*** was provided with his full expected reimbursement of $via a virtual prepaid refund cardMr*** indicated that this was the expected amount, and had no further concerns for T-Mobile at this timeT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Kayla J***
Executive Response

November 2, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** *** Your File No*** T-Mobile Account No*** To Whom It
May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 28, 2015, regarding the above-referenced accountT-Mobile regrets any concerns to Ms*** regarding her T-Mobile accountT-Mobile records confirm that on September 18, 2015, Ms*** canceled her mobile number ending in ***, when she transferred her mobile number to another service providerOur records indicate that Ms*** contacted T-Mobile the day she canceled her mobile number and T-Mobile applied a courtesy credit of $to her account for her monthly access charges from July 21, through August 20, and applicable taxes per a previous promiseOn September 21, 2015, Ms***’s final account balance was produced and is $68.43, which consists of her prorated monthly charges from August 21, through September 18, 2015, and applicable taxesOur records indicate that Ms***’s last payment received on her account for services was on July 24, in the amount of $for services rendered from June 21, through July 20, It is T-Mobile’s position that the final balance for services rendered is valid and owedHowever, in an effort to amicably resolve this matter, on October 29, 2015, T-Mobile applied a courtesy credit of $to Ms***’s accountAs of October 29, 2015, Ms***’s account remains canceled with a zero balancePlease note there are no further pending chargesT-Mobile regrets any inconvenience to Ms*** regarding this matterHowever, should Ms*** not find this resolution agreeable, Section Two of the T-Mobile terms and conditions outlines the right for her to pursue arbitration through the *** *** ***They can be reached at: *** *** *** *** *** *** *** *** *** *** *** *** *** *** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCLeah T*** Executive Response

June 6, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 17, 2017, regarding the above-referenced account. We are pleased to report that we have resolved Mr*** concerns to his satisfaction T-Mobile’s goal is to provide exceptional service for all of our customers, and we regret any concerns experienced by Mr*** regarding his recent purchase for the Samsung Galaxy SPlusAccording to our records on March 29, 2017, Mr*** preordered the Samsung Galaxy SPlus through our Customer Care team on our JUMP! On-Demand (“JOD”) programMr*** authorized a one-time payment of $for the capital cost reduction for the device plus shipping and applicable taxes Our records further reflect that on March 31, 2017, Mr*** had a second order placed at our Retail location for the Samsung Galaxy SPlus which was purchased through our Equipment Installment Plan (“EIP”)During the transaction, Mr*** authorized a one-time payment of $consisting of the down payment requirement for the device and applicable taxes On April 18, 2017, both orders were shipped and delivered to Mr*** shipping addressWe regret if it was not Mr*** intention to have ordered two devicesNevertheless, on April 25, 2017, T-Mobile received back the Samsung Galaxy SPlus associated with his EIP and it was checked into the warehouse and the EIP was closed as returned. Unfortunately, due to an inadvertent error, Mr*** did not receive a refund for the original down paymentWe regret for the inconveniences this has caused On May 3, 2017, T-Mobile received notification from VISA that his original down payment of $was disputed and returned as unpaid, which was then applied as a charge on his T-Mobile accountHowever, as the device was returned, on June 5, 2017, T-Mobile issued a credit for $554.59, leaving his account active with a balance due of $Additionally, and for the inconveniences Mr*** has experienced, T-Mobile issued a credit of $23.92, leaving his account active with a zero balance due June 19, Please note that on June 5, 2017, T-Mobile contacted Mr*** and presented this offer as resolution to his concerns which he has accepted and considers this matter resolved to his satisfaction Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Christina S*** Executive Response

December 4, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated November 29, 2016, regarding the above-referenced accountPlease be assured that T-Mobile makes every attempt to contact our customers in a timely manner at their preferred method of contact and timeWe apologize that we were not initially able to connect with Mr*** however we are pleased to report that we spoke with him on December 1, 2016, and resolved his concerns to his satisfactionT-Mobile records reflect that on February 13, 2014, Mr*** purchased a Samsung Galaxy Sblack gigabyte (“GB”) handsetBy purchasing T-Mobile equipment, Mr*** received a one-year Limited Warranty provided by the manufacturer of his deviceUpon review of Mr***’s account this warranty has been extended as he subscribes to the optional JUMP! featureDuring the Limited Warranty period, Mr*** is eligible to receive an advanced replacement of their device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageOn November 28, 2016, Mr*** received his limited warranty exchange which consisted of a Samsung Galaxy SEdge 64GB handsetPlease note due to the backorder for the Samsung Galaxy Sblack handset’s an alternate handset was sentIn order to amicably resolve Mr***’s concerns T-Mobile has agreed to send a Samsung Galaxy SEdge Black handset from our Executive Office to replace his second Samsung Galaxy ShandsetPlease be advised Mr*** is required to send his Samsung Galaxy handset to our corporate office within days the date of this letterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCChristopher P*** Executive Response

Thank you!Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

July 25,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** * ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account
No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 11, 2017, regarding the above-referenced accountAfter careful review, T-Mobile has confirmed that Ms*** *** *** and *** *** are one in the sameWe are pleased to advise your office that we have resolved Ms***’s concerns
T-Mobile regrets any inconvenience that Ms*** has experienced while attempting to remit payment through our Customer Care departmentPlease note that calls to Customer Care are recorded for quality and training purposes only and not to be used as a record of what transpired on the call
On June 4, 2017, Ms*** agreed to a payment arrangement in the amount of $to be remitted on June 11, 2017, and $on June 25, Both payments were to be drafted from Ms***’s financial institution to keep her services from being suspended for non-paymentOn June 7, 2017, the payment was not drafted from Ms***’s financial institution due to invalid banking information that was providedOn June 11, 2017, Ms***’s account services were suspended for non-payment of the accountIt is important to note that pursuant to T-Mobile policy, customers may be suspended when payment in full is not received by the payment due dateCustomers can make a payment via electronic check or credit card, online, over the phone either through the Interactive Voice Response (“IVR”) or with Customer Care or in person at one of our local retail store locations or by mailing it to the payment lockbox address on their billing statement remittance slip
A review of the account confirms that Ms***’s payment that was due on June 6, 2017, was not received on timeT-Mobile provided Ms*** with text messages and a billing notification providing the payment due dateAs payment was not received timely, T-Mobile suspended the account’s ability to place outbound callsAs stated in our Terms and Conditions, if we suspend a customer’s service and then later reinstate it, a fee may be assessedTherefore, when Ms*** remitted payment on June 14, 2017, and the account was reactivated, and the account was assessed a $restore from suspension fee per line of service plus taxes
On June 14, 2017, Ms*** contacted T-Mobile to inquire about the suspension of services at which time she was advised that the payment information that was provided was incorrect and payment was not receivedMs*** remitted a payment in the amount of $on June 14, 2017, and was offered a one-time account credit in the amount $for the restore from suspension feesFurther, Ms*** agreed to a two part payment arrangement with the first installment of $to be paid on June 21, 2017, and the second installment of $to be paid on July 5, 2017, through her financial institution
On July 11, 2017, Ms***’s account was suspended for non-paymentMs*** contacted T-Mobile to advise that she was to receive a credit of $as previously promised on June 14, T-Mobile declined the credit request as there were no supporting records that a credit was offered
Nevertheless, as a gesture of goodwill, T-Mobile spoke with Ms*** and offered her a one-time account credit in the amount for $equal to seven restore from suspend fees that were reflected on the account from March 17, 2017, through July 16, Ms*** agreed and accepted the creditThe account currently reflects a balance of $which is due on August 9, 2017, and includes a past due balance and current monthly access charges, equipment feature, and Equipment Installment Plan chargesAs the account currently has a past due balance the account is at risk of suspension or cancellation
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s contact with our Customer CareT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Anthony M***
Executive Response

January 20, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated January 8, 2016, regarding the above-referenced accountT-Mobile regrets any concerns to Ms*** with her recent handset upgrade orderT-Mobile records confirm that on December 1, 2015, Ms*** placed a handset order for an Apple iPhone 6S 64GB goldOur records indicate that Ms*** did contact T-Mobile to advise us that this is not the correct model and T-Mobile tried to cancel the handset orderPlease note it is possible that the handset order cannot be canceled once the order is placed but a customer may return the equipment within their 20-day equipment return period when ordered through our sales channelAs Ms*** stated in her correspondence, she received the Apple iPhone 6S and returned it to T-MobileOur Financial Care department has reviewed the transaction and our records indicate that the payment of $was not processed with Ms***’s financial institutionTherefore, on January 18, 2016, T-Mobile applied a charge of $to Ms***’s account for the handset purchaseMs*** has provided T-Mobile with a tracking number for the handset return and this information was sent up for reviewOn January 19, 2016, T-Mobile was able to confirm that the Apple iPhone 6S 64GB was scanned into our National Return Center on December 15, As of January 19, 2016, Ms***’s account balance is $809.97, which consists of the handset purchase order for the Apple iPhone 6S 64GBOn January 19, 2016, T-Mobile advised our Financial Care department to remove the charge of $from Ms***’s accountPlease allow up to hours for the charge to be removed from Ms***’s accountUpon speaking with Ms***, she states that she has a charge showing on her financial institutionIn an effort to amicably resolve this matter, on January 19, 2016, T-Mobile requested that Ms*** send a copy of a day running billing statement indicating the disputed charge to my email at [email protected] receipt, T-Mobile will further review the billing statement and follow up with Ms***T-Mobile regrets any inconvenience to Ms*** regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCLeah T*** Executive Response

July 18,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your c***pondence dated July 6, 2017, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Mr*** which have proven unsuccessfulAs such, T-Mobile will make every effort to address his concerns within this letter
T-Mobile regrets any concern Mr*** has regarding the devices on his accountT-Mobile records indicate on September 3, 2015, Mr*** contacted T-Mobile Customer Care to add an authorized user by the name of *** *** to his accountTo verify the account holder, Customer Care sent Mr*** a one-time PIN to the primary line ending in *** and the PIN was verified verballyIt is important to note that authorized users can complete all account changes, except changes listed below;
• Account type conversion requests
• Add or remove Authorized Users
• Bill cycle changes
• Billing Name changes
• Cancel or resume cancelled lines
• Change of Responsibility requests
• My T-Mobile Primary Account Holder changes
• New device purchase or update using EIP in T-Mobile store within first seven days of account activation
• Password and PIN changes
• SIM card changes over the phone
On September 3, 2015, Mr***’s authorized user took advantage of our JUMP! On Demand lease optionJUMP! On Demand customers are responsible for and agree to at the time of lease signing, a total of 18-lease paymentsIn this instance, an Apple iPhone GB device for the cost of $plus tax monthly over the month lease was agreed to
Additionally, customers with a JUMP! On Demand lease are eligible to switch phones up to three times in a rolling twelve month period, which begins at the time of the first JUMP! On Demand upgrade
The upgrade must be completed at a retail location where a physical inspection of the phone will be done in order to confirm the handset is free of damageIf damage free, the current lease is ended, the handset is accepted for return and a new handset lease is entered into
On October 4, 2016, Mr***’s authorized user visited a T-Mobile Retail location and processed an order for the newer model Apple iPhone 6S GB device as a JUMP! On Demand upgradeThe new device was leased at the same cost of $plus tax monthly, and under the same month termIt is T-Mobile’s position that these charges are valid and owedT-Mobile does not have records with a current financing of an Apple iPhone 7; however, there are records from October 4, , where two iPhone cases were financed on Equipment Instalment Plans at a cost of $eachBoth of which have been refunded back to Mr***
In regards to Mr***’s request to receive a full refund for the amount of an iPhone 7, T-Mobile respectfully declines Mr***s requestIn regards to physical copies of all billing statements from April to present, MrRamer may contact me directly at 877-290-ext*** Tuesday through Saturday from 6:am Pacific Time through 2:pm Pacific Time, in order to request the statementsPlease note that pursuant to T-Mobile policy, billing statement reprints are billed at a rate of $per month; however, Mr*** is more than welcome to view his most recent monthly billing statements for free on line at T-Mobile.comBecause they are available in PDF format, Mr*** can print them for his records as wellFinally, regarding Mr***s request to remove the second line from his account, he may contact me at the aforementioned number, or contact T-Mobile Customer care at 800-937-hours a day, seven days a week for assistanceT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Juan C***
Executive Response

October 20,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 12, 2017, regarding the above-referenced accountPlease be advised T-Mobile has attempted to reach Mr*** on October 19, 2017, at 19:00PST and again at 19:15PST to discuss his continued concerns, however, we were unsuccessful in reaching himWe left a voicemail for Mr*** confirming the below actions that were taken to resolve his concerns and we also provided him with contact information to reach out personally if he has further questions or concerns
T-Mobile regrets that Mr*** feels that our investigation is not sufficient to resolve the concerns presented in his letter to your agency; however his newest correspondence provides no new information that would warrant reconsideration of our position regarding this matter
As previously stated in our response to your office dated October 4, 2017, T-Mobile has issued a credit in the amount of $486.63, on September 15, 2017, in an effort to amicably resolve Mr***’s concernsThe credit resulted in an updated balance of $for prorated monthly access charges for the billing statement dated June 5, It is T-Mobile’s position that the remaining charges are valid and owed
Additionally, on September 21, 2017, upon speaking with Mr***, T-Mobile applied a credit in the amount of $64.69, resulting in a zero balanceT-Mobile has also requested the removal of the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus relating to this accountIt is important to note that it may take up to days for Mr***’s credit report to reflect the change from the date of our original letter was sent, on October 4,
As no new concerns have been brought up since our last response, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Oscar T*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Cheryl ***

March 13,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 6, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Ms*** experienced regarding a rate plan changePlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s contact with our Customer Care department
From March 1, 2017, through March 5, 2017, T-Mobile offered customers on select rate plans or subscribe to select features who activate a new line of service to get that line freeCustomers would be billed the additional line charge for the new line of service and would receive promotional monthly bill credits making the new line free
T-Mobile records indicate on August 23, 2005, Ms*** activated her account and subscribed to our Select Choice Unlimited Talk and Text family rate plan for $per month for the first two lines of service with each additional line being $per month
On March 3, 2017, Ms*** contacted T-Mobile and activated a new line of service ending in Regrettably, Ms***’s account did not subscribe to a qualifying feature which made her ineligible for the above outlined promotionMs***’s rate plan was changed to our new T-Mobile ONE rate plan for $per month for the first four lines of service with each additional line being $per monthT-Mobile regrets any inconvenience to Ms*** regarding this rate plan change
In an effort to amicably resolve this matter, T-Mobile has changed Ms*** to her previous Select Choice Unlimited Talk and Text family rate plan for $per month for the first two lines of service with each additional line being $per monthMs*** understands the new line of service ending in *** will not be free and will be billed an additional $per monthMs***’s next monthly billing statement will show pro-rated charges for both plans outlined above and T-Mobile will follow up and ensure Ms***’s is only billed for the Select Choice Unlimited Talk and Text family rate plan by applying credits to any charges generated on her next billing statement for the T-Mobile One planMs*** indicates this resolves her concern to her satisfactionT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jennifer G*** Executive Response

September 25, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”)
is in receipt of your correspondence dated, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Ms*** which have proven unsuccessfulAs such, T-Mobile will make every effort to address her concerns within this letterWe regret any confusion or frustration Ms*** may have experienced with her recent handset upgradeThe handset upgrade Ms*** mentions in her correspondence was processed as a JUMP! On DemandAlthough similarly titled, JUMP! On Demand is different than the optional JUMP! feature that Ms*** had on her account, which is available with our Equipment Installment Plan (EIP) offeringOur optional JUMP! feature allows customers who are purchasing their device by making payments over time the ability to upgrade to new device and have the EIP payments on that device forgiven (up to 50% of the original cost of the device) and the benefits of our Premium Handset Protection coverageJUMP! On Demand is a leasing, not purchasing option and does not include the Premium Handset Protection coverageJUMP! On Demand provides customers another affordable option to use the best new devices on our amazing Data Strong networkThe lease option provides some of the lowest-out-of-pocket expense when getting the new device along with a low monthly costCustomers may be required to pay a capital cost reduction at the time of lease signing based upon their credit and or choice of deviceCustomers only pay taxes on the capital cost reduction at the time they receive the deviceThen during the month term, customers pay a monthly lease payment and applicable taxes along with their monthly service billCurrent customers with an active EIP and the JUMP! feature, like Ms***, who wish to move to the leasing of a device, must pay the remaining balance on their active EIP closing itOnce closed, the customer may tratheir device and apply the value towards the JUMP! On Demand transactionT-Mobile regrets any confusion regarding the trade in processIn regards to Ms***’s concerns about her corporate discount, the T-Mobile Advantage Program is a grandfathered program that allows individual customers to receive benefits based on their affiliation with their employer or university by migrating their accounts to a corporate collectiveCustomers are required to recertify their employment on an annual basis to maintain their monthly discountT-Mobile records reflect that we have not received any documentation from Ms*** regarding her corporate discountIn an effort to amicably resolve this matter for Ms***, on September 24, 2015, T-Mobile applied a credit in the amount of $to her account for the $EIP charge on her latest billing statement dated September 14, Additionally, T-Mobile credited the remainder of the EIP balance of $on the accountMs***’s account now reflects a remaining balance of $Lastly, Ms*** may email me a copy of her most recent paystub and upon verification T-Mobile will apply the corporate discount to her accountMs*** may send her documentation to ***@T-Mobile.comWe hope this resolution is acceptable to Ms*** and invite her to call me if she has further concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCZachary S*** Executive Response

August 11,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 31, 2017, regarding the above-referenced accountPlease be advised that we have made attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Ms***’s concerns within this letter
T-Mobile regrets any inconvenience this matter may have caused Ms*** and we appreciate the opportunity to address her concernsT-Mobile records indicate that on July 21, 2017, Ms*** contacted our Customer Care due to issues with the device being used on line ending in *** and was offered a SIM (“Subscriber Identity Module”) which was sent with expedited shippingPlease note that July 21, 2017, fell on a Friday which means Ms***’s would be receiving the SIM card on the following Monday, July 24, 2017, which our records indicate was delivered on this date
T-Mobile records indicate that on July 23, 2017, Ms*** contacted our Customer Care and requested a free Samsung Galaxy Sdevice or a better offer for her tenurePlease note that T-Mobile has found no record of Ms*** being promised a free device or an account credit but in order to amicably resolve her concerns T-Mobile is willing to honor her request as a one-time exceptionPlease note that Ms*** may email me at ***@T-Mobile.com within the next days to fulfill this offer
Please note that T-Mobile takes account security very seriouslyT-Mobile’s Telesales and Retention (Loyalty) departments are within T-Mobile and are not contracted separ***y and even while T-Mobile may engage with different contracted departments for different reasons T-Mobile is committed to keep its customers information secure at all timesBased on a review of the account in the last six months T-Mobile has found no suspicious activity
On July 29, 2017, Ms*** visited a T-Mobile store and purchased a Samsung Galaxy JPrime device for a full retail price of $and also paid taxes and a $Upgrade Support FeePlease note that T-Mobile offers its customers more ways to self-serve now more than ever and we encourage thatT-Mobile has taken a step in that direction by changing the way we handle some upgrades in-store and in CareFor the fraction of customers who are not redeeming a JUMP!, JUMP! On Demand, or SCORE! Upgrade we have added a $charge for assistance in the upgrade processWe encourage Ms*** and all of our customers to take advantage of our self-serve options such as myt-mobile.com to fulfill upgrade orders and save $
Please be assured that T-Mobile strives to provide world-class service to all of our customers and we also make every effort to provide complete and accurate informationWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s contact with our Customer Care
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Thania R***
Executive Response

Hello!
I am writing in regards to a complaint I made against cell carrier TMobile on 9/2/
Complaint ID: ***My complaint was closed because I did not respond within days of communication, I had been trying to log in to Revdex.com with an incorrect email address, which was my error
I did, however, have days to resolve the issue with TMobile, and followed through with our agreement to return the phone in exchange for removing any existing charges (approximately $350.) I have attached a copy of the agreement that they sent to me, along with the USPS tracking info that shows the phone was received at the proper locationIt was sent attnLeah T***
I have called and emailed their ExecutiveResponserepresentative MsT*** to confirm that the issue was resolved, but received noresponse
I have now received another billIs there anything more I can do, with your assistance?
Thank you,
*** *** ***

February 3, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** ** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated February 1, 2016, regarding the above-referenced accountT-Mobile is sorry to lose Ms*** as a customer and we regret any concerns she has experienced regarding the cancellation of her T-Mobile accountPlease be advised that Ms*** was subscribed to T-Mobile’s postpaid Simple Choice Value rate planIt is important to note that, although postpaid customers are not required to accept a service agreement, they receive monthly billing statements and are required to contact Customer Care in order to cancel their serviceOtherwise, if a customer does not contact us in order to cancel their service, then the account will continue to bill as until it is suspended for non-payment and ultimately cancelledWe have no record of Ms*** contacting T-Mobile in order to cancel her accountAs such, we consider the charges to be valid and owedNevertheless, in an effort to amicably resolve the matter, T-Mobile has submitted a prepaid refund card in the amount of $to be sent to Ms*** for the monthly access charges and applicable taxes and fees from the billing statement dated January 5, Please be advised that it may take up to fourteen business days for Ms*** to receive her refundMs*** account remains closed with a zero balanceT-Mobile regrets any inconvenience to MsMatiasBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCBrandon M*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Connie Drewery