T-Mobile Usa Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me In fact, they have gone overboard to be helpful MsM*** was really fantastic in helping to resolve our complaint. Sincerely, *** ***

June 17, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** *** Your File No*** Family Mobile Account Noxxxxx*** To Whom It May Concern: T-Mobile USA, Inc
(“T-Mobile”) is in receipt of your correspondence dated June 8, 2016, regarding the above-referenced accountT-Mobile has confirmed that this complainant is a Wal-Mart Family Mobile powered by T-Mobile (“Family Mobile”) customerNevertheless, T-Mobile has reviewed Family Mobile’s records and will provide a response on behalf of Family MobileFamily Mobile offers our sincerest condolences to the family for their lossPlease be advised that Family Mobile has documented the account of the recent passingPursuant to Ms***’s request, Family Mobile will cease any further collection effortsWe regret any inconvenience to Ms***, and again we want to express our most sympathetic condolencesBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionBased upon the foregoing, we respectfully request that this complaint against T-Mobile be closedIf you have any questions, please contact Family Mobile’s Customer Care at 1-877-760-Very truly yours, T-MOBILE USA, INCJames G*** Executive Response

September 1,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ** Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 29, 2017, regarding the above-referenced account
T-Mobile regrets any inconvenience Ms** may have experienced in regards to adding a line to her accountUpon contacting Ms**, the line ending in *** was cancelled on August 31, A new voice line ending in *** was activated in its placeThe line is billed at $per month as an additional line under the Simple Choice Unlimited Talk and Text rate planAdditionally, the promotion for a free line of service via monthly bill credits was placed on the lineThe promotional credit will reflect on Ms**’s next billing cycle closing on September 13, Finally, an account credit of $was placed on the accountThe account reflects an updated balance of $
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jessica G***
Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I want to Thank Tmobile for the immediate responce to my complaintI appreciate their attentiveness and am satisfied with their corrections
Sincerely,
*** ***

November 22, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated November 9, 2016, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address her concerns within this letterT-Mobile regrets any concern to Ms*** during her activation of serviceT-Mobile records confirm that on September 26, Ms*** activated the above referenced postpaid T-Mobile account in which she was approved for four mobile lines of service and two mobile internet lines of service and closed the account on the same dateOn September 27, a bill generated with a prorated charge of service for hours plus applicable taxes and fees in the amount of $which was adjusted by T-Mobile Customer Care on October 4, leaving the account closed reflecting a zero balanceIndividuals who choose to activate post-paid service with T-Mobile are required to provide their social security number and consent to a check of their personal creditSimilarly, any post-paid customers who wish to purchase new equipment and finance it through our Equipment Installment Program (“EIP”) are also required to consent to a check of their personal creditBased on an individual’s personal credit history, as reported by the three major credit bureaus and perhaps with assistance from one of several secondary bureaus, a decision is made about the number of lines a new customer qualifies for or any required deposit per line of serviceIn addition, for any customer asking to use the EIP program to finance equipment, the credit check provides information about what T-Mobile can offer that individual for financing termsPlease note that individuals who are declined for service, or are required to pay a deposit in order to activate post-paid service, or who have to make a down payment for equipment when there is an on-going promotion advertising a zero down payment, may receive a letter known as an Adverse Action letterThis letter is required by The Fair Credit Reporting Act (“FCRA”) to be sent to any individual who does not qualify for the service for which they appliedT-Mobile is required to send the letter within days of the application whether or not an individual proceeds with activation of service or the financing of new equipmentPlease be advised that the letter is in regards to her account credit class and not the status of account qualification and does not affect Ms***’s credit scoreT-Mobile regrets any inconvenienceBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCOscar T*** Executive Response

September 8,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of a letter dated August 28, 2017, from *** *** *** regarding the above-referenced accountPlease be advised that T-Mobile has made several attempts to contact *** *** *** which has proven unsuccessful
T-Mobile regrets hearing of Mr*** recent experience while attempting to process a Mobile Device Unlock requestPlease be advised that T-Mobile takes account security very seriously, therefore in order to protect our customer's privacy and personal information, T-Mobile restricts how customers can obtain information or make changes to accountsInvestigation of this issue has confirmed that the Mr*** is not listed as an authorized user on the above mentioned accountThe account holder of record may add Mr*** to the account by contacting T-Mobile Customer Care hours a day at 800-937-Additionally, Mr*** or one of the authorized users on the account may contact me at the number below to discuss this matter furtherT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Felicia P***
Executive Response

September 15, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 5, 2017, regarding the above-referenced account T-Mobile regrets any concerns Mr*** has in regards to his account our most recent promotions. Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr***’s contact with our Customer Care Please note that T-Mobile records indicate that Mr***’s rate plan was changed once on September 4, pursuant to his request when he contacted our Customer Care. The rate plan was changed effective on August 19, to the T-Mobile ONE with taxes included rate planMr***’s rate plan was changed in order to qualify him for the below promotionsIn reviewing Mr***’s account T-Mobile records confirm that his rate plan was not changed more than once. T-Mobile regrets any misunderstanding to Mr*** Please be advised that starting September 1, 2017, and for a limited time T-Mobile is running a super amazing promotion for eligible postpaid customers who purchase on an Equipment Installment Plan ("EIP") a qualifying Samsung Galaxy Note 8, Galaxy Sor Galaxy SPlus handset and activate at least one new voice line on T-Mobile ONE or select Simple Choice Unlimited rate plan with unlimited high speed data can get their choice of a Galaxy Note 8, Galaxy Sor Galaxy SPlus handset when purchased on EIP for free after rebateIt is important to note that customers will receive a rebate for the full retail price of the second deviceThe max value of the rebate is the full retail price ($930.00) of the Samsung Galaxy Note handset. To redeem this offer, customers must submit for the rebate on http://www.T-Mobile.com/promotions using the code 17SAMN8BOGO within days of second device purchase. The rebate can take up to six to eight weeks to arrive after approval Furthermore, Samsung is currently running a promotion wherein customers who purchase a qualifying Samsung Galaxy Note handset between the periods of August 23, through September 24, 2017, can qualify to get a free Samsung Gear camera or a 128GB MicroSD EVO plus memory card while supplies last through Samsung. Customers must redeem with Samsung no later than October 14, and can be done through the Shop Samsung app available in the Google Play store with a five or less device purchase or http://Samsung.com/us/promotions with a six or more device purchase. It is important to note that customer will receive their products within six to eight weeks after validationIt is also important to note that this promotion is a manufacture promotion and not a T-Mobile promotion T-Mobile records show that on September 4, 2017, Mr*** purchased using our EIP offering, two Samsung Note handsets. Based on T-Mobile’s review of Mr***’s account, he does qualify for the above-mentioned promotions as long as he maintains the T-Mobile ONE rate plan that he was set up on as well as his account remains current and active while his rebates are in submission In effort to amicably resolve this matter, T-Mobile contacted Mr*** on September 6, 2017, and provided him with a courtesy credit of $leaving a revised balance of $67.17. In addition T-Mobile set a follow up for Mr***’s September 19, billing statement to adjust any first month service charges related to the mobile number ending in that was added on September 5, 2017, and also will adjust any prorated charges that may occur due to the rate plan being changed mid-bill cycle. Please note Mr*** still has to submit for his rebate on the website listed above. T-Mobile regrets any inconvenience to Mr*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Nicole C*** Executive Response

November 6, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA
Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”)
is in receipt of your correspondence dated October 29, 2015, regarding the above-referenced accountT-Mobile is pleased to report Ms***’s concerns have been resolved to her satisfactionT-Mobile regrets any concerns Ms*** may have experienced with the reimbursement of early termination fees from her previous providerIn order to qualify for the reimbursement of early termination fees, customers must submit a reimbursement form along with a copy of the final billing statement from their prior carrier to T-Mobile at www.switch2t-mobile.com within two (2) months of activationAs indicated on the website, approval of the required documents and reimbursement of the early termination fees may take up to eight (8) weeks from the date of submission to be received and there is no process for that time period to be expeditedT-Mobile records indicate that Ms***’s account activation on August 1, 2015, did qualify for our ETF Reimbursement offerRegretfully Ms***’s August 13, and September 25, 2015, ETF Reimbursement submissions were denied due to duplicate submissions on fileFurther records confirm that on October 28, 2015, Ms***’s submitted reimbursement form along with a copy of her final billing statement was received and approvedFurthermore, a prepaid MasterCard in the amount of $will be shipped to Ms*** at the address provided at the time of activation within the next two to three weeks from the date of approvalT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCLizette C*** Executive Response

June 21, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated June 15, 2016, regarding the above-referenced accountT-Mobile regrets any concerns Mr*** experienced with his rate planOur records indicate that Mr*** was previously on the grandfathered Select Choice rate plan with four voice lines of service and additional lines of service at $per monthHowever, on February 6, 2016, Mr*** requested to change his rate plan to the promotional Simple Choice Family Unlimited Talk Text and Data rate plan with additional lines of service at $per monthIt is important to note that once a rate plan has been changed, a customer may not be able to switch back to the previous rate plan if it is no longer being offeredUnfortunately, the Select Choice rate plan Mr*** has requested to migrate back to is no longer availableAdditionally, the Select Choice rate plan has a maximum limitation of five voice lines of service per accountAs Mr*** recently activated two new voice lines of service and now has a total of six voice lines of service, he would not be eligible for the requested rate planDue to the above, T-Mobile respectfully declines to change Mr***’s rate plan to the grandfathered Select Choice rate planMr*** may view our rate plan offerings on our website at www.T-Mobile.comIf Mr*** finds a rate plan that he would like to change to, he may do so online or by calling Customer Care at 800-937-T-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCAlberto V*** Executive Response

July 14,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 3, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Ms*** has experienced regarding the transfer of her account to the third-party collection agency, AmSher, and we appreciate the opportunity to provide our response to this matterT-Mobile records confirm that, on January 6, 2016, Ms*** entered into a JUMP! On Demand ("JOD") lease for an iPhone 6S handset wherein she agreed to monthly lease installments in the amount of $plus applicable tax
At the end of the month JOD lease period, customers can return the device, upgrade to a new device or, if they have decided that they wish to own it, can do so by paying the purchase option price (“POP”)The POP is a portion of the total purchase cost of a device that customers agree to pay if they choose to keep the equipment after the end of the lease period, or cancel the service prior to the end of the lease period and do not return the equipmentThe POP amount may vary based upon equipment type
On December 5, 2016, a payment in the amount of $posted to Ms***’s account which satisfied her balance from the billing statement dated November 14,
T-Mobile records confirm that, on December 19, 2016, Ms***’s account was cancelled pursuant to her requestOn January 2, 2017, a payment in the amount of $posted to Ms***’s account which satisfied the balance from the billing statement dated December 14,
Ms***’s final billing statement dated January 14, 2017, consisted of accelerated JOD lease charges, POP, applicable taxes, and fees for a total balance of $which was due, on February 6, Due to continued non-payment, on April 14, 2017, Ms***’s account was transferred to the third-party collection agency, AmSher, for collection of the outstanding balanceIt is T-Mobile’s position that this balance is valid and owed
On July 10, 2017, a payment in the amount of $posted to Ms***’s account at which time her account was settled in fullT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Brandon M***
Executive Response

June 8,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 26, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Ms*** experienced in regards to the Carrier Freedom Reimbursement offerT-Mobile records confirm that on March 24, 2017, Ms*** activated a postpaid account with two voice lines of serviceOn the day of activation, Ms*** qualified for and took advantage of T-Mobile’s Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone Plus Black 32GB handsetMs*** was required to make a down payment of $and then agree to a series of monthly installments of $
Records confirm that on that day, Ms*** also purchased two SIM starter kits for $eachTherefore, Ms***’s total that day was $At the time of purchase, Ms*** tradan Apple iPhone Plus Gold 16GB handsetAs a result, Ms*** received a travalue of $118.00, of which, $was applied to her purchase, reducing the balance owed to zeroThe remaining credit of $was applied to Ms***’s account as a bill credit on the same day
On March 27, 2017, Ms*** qualified for and took advantage of T-Mobile’s EIP offering with the purchase of an LG GBlack handsetMs*** was required to make a down payment of $and then agreed to a series of monthly installments of $T-Mobile records indicate that at the time of purchase, a trahandset was not receivedTherefore, Ms***’s account did not receive a device tracredit
As part of T-Mobile’s Carrier Freedom Reimbursement offer, T-Mobile will reimburse up to $per device or up to $per early termination feeIt is important to note that there are several requirements that need to be met to qualify for the Carrier Freedom ReimbursementOne of the requirements is customers must submit a reimbursement form along with a copy of the final billing statement from their prior carrier to T-Mobile at www.switch2t-mobile.com, within two (2) months of activationAdditionally, customers are required to port in their mobile number, traa handset, and purchase a handset utilizing T-Mobile’s EIP or JUMP! On Demand lease program
T-Mobile records indicate that Ms***’s final billing statement from her previous carrier was received; however, it did not reflect an itemization of the final equipment balances or early termination feesTherefore, Ms***’s request for reimbursement was declinedAdditionally, as Ms*** did not trade in a handset at the time she purchased the LG Ghandset on the line ending in ***, this line does not qualify to receive a reimbursement of any remaining equipment chargesMs***’s line ending in *** may still qualify for the reimbursement of her early termination fee up to $
In an effort to resolve the matter, T-Mobile requests that Ms*** submit an itemized billing statement which reflects any remaining handset balances and/or early termination fees, within days of this letter, directly to my attention at Diana.J***[email protected] received, T-Mobile will assess Ms***’s documentation and issue a reimbursement in the form of a prepaid refund cardMs*** may expect receipt of the card within ten business days from the date of receiptShould Ms*** wish to discuss the matter further, she may contact me directly at the number listed belowT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Diana J***
Executive Response

May 9,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated April 26, 2017, regarding the above-referenced account
T-Mobile regrets any inconvenience Ms*** may have experienced regrading her accountT-Mobile records indicate that on April 27, 2016, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone SE 16GBT-Mobile records reflect that on August 20, 2016, the device was set to be paid in full; however, our records do not indicate that Ms*** requested the pay off
T-Mobile records indicate that the payoff was completed for the wrong account due to an administrative error, therefore on December 24, 2016, the amount of $was charged back to Ms***’ s account
Furthermore, in an effort to amicably resolve this matter, on May 1, 2017, T-Mobile applied a credit of $towards Ms***’s account to cover the payoff of the Apple iPhone SEPlease be advised that this credit has reduced Ms***’s account balance to $
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Mercedes V***
Executive Response

October 23,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 5, 2016, regarding the above-referenced account.
T-Mobile regrets that Mr*** had concerns with our Best Family Plan with Samsung Galaxy Phones On Us offer. From July 13, through July 21, 2016, customers that signed up for select Family Match rate plans were eligible to receive a free Samsung Onor Samsung Jhandset via monthly bill credits.
T-Mobile records indicate that Mr*** purchased a Samsung Jand Samsung Onhandset with our Equipment Installment Plan (“EIP”) option on July 21, 2016. Mr*** was not asked to make a down-payment and he agreed to monthly installments in the amount of $for the Samsung Jhandset and $for the Samsung Onhandset
On July 22, 2016, after the promotion ended, Mr*** purchased a Samsung Jhandset with our EIP option. Mr*** was not asked to make a down payment and he agreed to monthly installments in the amount of $
In order for customers to qualify to receive monthly bill credits for the handset installments, customers had to subscribe to specific rate plans. T-Mobile records confirm that Mr*** did not subscribe to an eligible rate plan and he declined to change his rate plan to an eligible rate plan. Therefore, Mr***’s request for monthly bill credits for the Samsung Onand Samsung Jhandsets was declined
T-Mobile records indicate that Mr*** purchased the handsets from Express Locations, which is a third party authorized dealer for T-Mobile’s products and services. Please be advised that the employees at Express Locations are not T-Mobile employees however feedback will be sent to Express Locations.
As a gesture of goodwill and an effort to amicably resolve this matter, on October 14, 2016, T-Mobile closed the EIP for the Samsung Onhandset and Samsung Jhandset that was initiated on July 21, 2016. On October 19, 2016, T-Mobile closed the EIP for the Samsung Jhandset that was open on July 22, 2016. At this time, the EIPS for the Samsung Onhandset and both Samsung Jhandsets has been closed and Mr*** was not required to change the rate plan on his account.
T-Mobile appreciates Mr***’s business and we regret any inconvenience that he may have experienced
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ally Y***Executive Response

Complaint: ***
I am rejecting this response because:as previously stated I submitted the required paperwork and received a message that I will get the promised refund Now after two months all of a sudden my paperwork was declined !? I was never informed of this Apparently there was a communication breakdown on your side and I really don't see why I should be punished for it .That is simply outrages I was already approved Why should I again resubmit paperwork ?I held up my end of the bargain , yet T Mobile wants me to Resubmit it all again Why can your company not honor what was previously promised and approved ???? I am very disappointed in the lack of customer service I respectfully ask for your company to honor the amount promised
Sincerely,
*** ***

August 18, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated August 13, 2016, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Mr***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address his concerns within this letterT-Mobile regrets any concerns Mr*** experienced in regards to his Carrier Freedom Reimbursement offerThere are several requirements that need to be met to qualify for the Carrier Freedom reimbursementOne of the requirements is customers must submit a reimbursement form along with a copy of the final billing statement from their prior carrier to T-Mobile at www.switch2t-mobile.com within two months of activationAdditionally, customers are required to port in their mobile number, trade in a handset, and purchase a handset utilizing T-Mobile’s Equipment Installment Plan (“EIP”) or JUMP! On Demand lease programT-Mobile records indicate that on December 1, 2015, Mr*** activated two voice lines of service and ported in the mobile numbers ending in *** and Additionally, Mr*** activated two Mobile Internet lines of service ending in *** and ***T-Mobile records confirm that on January 15, 2016, T-Mobile received Mr***’s documentation; however, it did not reflect the necessary information in order to process Mr***’s reimbursementTherefore, on the same day, T-Mobile attempted to reach Mr*** to request additional documentationUnfortunately, T-Mobile was unsuccessfulIn an effort to amicably resolve the matter, although it is outside the day timeframe, T-Mobile will allow Mr*** to resubmit his previous carrier’s billing statement within days of this letter, directly to my attention at ***Once received, T-Mobile will assess Mr***’s documentation and determine the amount due to Mr***T-Mobile will then send this amount to Mr*** in the form of a prepaid refund card to the billing address on fileMr*** may expect receipt of the card within seven to ten business days from the date of processingT-Mobile records indicate that on the date of activation, Mr*** qualified for and took advantage of our EIP offering with the purchase of the following equipment: • Alcatel One Touch Pixi tablet • Apple iPhone 6s Rose Gold handset • Apple iPhone 6s Plus Space Gray handset Additionally, on the same day, Mr*** qualified and took advantage of our JUMP! On Demand lease program offering with the lease of an Apple iPad Air Gold device with 16GBAt the time of Mr***’s handset purchases and lease, records indicate that the JUMP! feature was not added to the accountPlease note that the JUMP! feature provides customers all the coverage offered by our Premium Handset Protection bundle (handset insurance and extended warranty), Mobile Security with Lookout, plus the benefit of traditheir current device financed through an EIP for a credit of the remaining EIP balance due, up to one-half of the original retail price of that deviceCustomers enrolled in JUMP! are provided with unlimited opportunities to upgrade the device they enrolled in JUMP! with no waiting periodHowever, without this feature, Mr*** would be required to pay the entire EIP balance in order to upgrade his handsetT-Mobile records confirm that Mr*** has a remaining EIP balance of $for the Alcatel One Touch Pixi tablet, $for the Apple iPhone 6s handset, and $for the Apple iPhone 6s Plus Space Gray handsetIn an effort to amicably resolve the matter, T-Mobile will add the JUMP! feature to Mr***’s voice lines of service for $per month, per line of service and allow Mr*** to upgrade his handsetsPlease note that Mr*** must pay his handsets down to one-half of the original retail price of the deviceTherefore, Mr*** must pay $on the Alcatel One Touch Pixi tablet, $for the Apple iPhone 6s handset and $on the Apple iPhone 6s Plus handset in order to utilize the JUMP! upgrade programShould Mr*** wish to have the feature applied and upgrade his handsets, he may contact me directly at the number provided belowBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCDiana J*** Executive Response

March 3, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** ** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated February 19, 2016, regarding the above-referenced accountT-Mobile is pleased to report Mr*** concerns have been resolved to his satisfactionT-Mobile regrets any inconvenience Mr*** may have experienced with his account billing and handsetsT-Mobile has investigated this matter and our records indicate that on November 3, 2015, the above referenced account was activated and subscribed to the Simple Choice North America Unlimited Talk, Text plus Data rate plan with a monthly rate of $including mobile numbers ending in *** and *** plus a monthly rate of $for each additional line of service with mobile numbers ending in ***, ***, *** and ***Additionally mobile numbers ending in ***, ***, ***, ***, *** and *** subscribed to the Simple Choice Unlimited Data with 7GB HotSpot feature with a monthly rate of $per line of serviceT-Mobile records confirm that the first billing statement dated November 5, 2015, reflected a balance in the amount of $which was due on November 25, consisting of monthly recurring charges for services from November 5, to December 4, 2015, regulatory programs fee and applicable taxesBased on the above it is T-Mobile’s position Mr*** was bill in accordance with his rate planIt is important to note that pursuant to T-Mobile policy, customers may be suspended when payment in full is not received by the payment due dateCustomers can make a payment via electronic check or credit card, online, over the phone either through the Interactive Voice Response (IVR) or with Customer Care or in person at one of our local retail store locations or by mailing it to the payment lockbox address on their billing statement remittance slipA review of the account confirms that Mr*** payments that were due on November 25, and December 25, 2015, were not received on timeT-Mobile provided Mr*** with text messages and a billing notification providing the payment due dateAs payments were not received timely, T-Mobile suspended the account’s ability to place outbound callsAs stated in our Terms and Conditions, if we suspend a customer’s service and then later reinstate it, a fee may be assessedTherefore, when Mr*** made a payments on December 4, and January 4, 2016, and the account was reactivated, the account was assessed a $restore from suspension fee per line of service on both occasionsAs such, Mr*** January 5, 2016, billing statement reflected a balance of $consisting of monthly recurring charges for services from December 14, to January 13, 2016, restore fees, regulatory program fees and applicable taxesOur records confirm that Mr*** canceled his account on January 5, 2016, when he ported his mobile numbers to another service providerMr*** billing cycle ran from the 5th of one month to the 4th of the following monthPursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, Mr*** was billed through February 4, However as a courtesy and in an effort to amicably resolve this matter, T-Mobile issued a credit to the account in the amount of $for the pro-rated charges incurred from January 5, to February 4, plus six restore fees and applicable taxesDevice unlock codes are provided as a courtesy to our customers for their T-Mobile equipmentPursuant to T-Mobile policy, when a device unlock code is requested for a postpaid account, the following requirements must be met: • Any open Equipment Installment Plan associated with the handset must be paid in full; • The customer has paid an Early Migration Access Charge for the Classic Plan line of service and migrated it to a Simple Choice rate plan; • Device has been active on the T-Mobile network for days; • Account in good standing with no past due amounts, no suspension, no cancellation or write-off status; • Continuous device usage for at least seven (7) days; and • Has not requested an unlock code for the same line of service in the last days• No more than two (2) unlocks per line of service in the past months• Device is sold through T-Mobile or a T-Mobile authorized dealer Please note that Mr*** account met all of the above outlined requirements necessary to receive a Mobile Device Unlock code for his devicesAs such, on March 3, 2016, T-Mobile provided Mr*** with the instructions needed to unlock his devices via the unlock applicationMr*** advised his concerns have been resolvedBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCLizette C*** Executive Response

March 28,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 16, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Mr*** experienced regarding his accountOur records confirm that Mr*** activated his account on September 21, 2013, and currently has two active lines of serviceOn September 14, 2016, Mr*** used our Equipment Installment Plan (“EIP”) program to purchase two Apple iPhone handsetsMr*** was not required to remit a down payment, and agreed to monthly installments in the amount of $for each handset
At the time of Mr***’s purchase, T-Mobile offered a promotion known as the iPhone Trade Up promotionThis promotion allowed customers who purchased a new Apple iPhone handset to tratheir qualified Apple iPhone handset, and receive a onetime tracredit for the device, as well as a monthly promotional credit for a portion of the monthly EIPOur records confirm that Mr*** agreed to tratwo Apple iPhone 5S handsetsRegrettably, however, our records confirm that the trahandsets were receivedAs such, the tracredits and monthly promotional credits were not issued
However, in an effort to amicably resolve Mr***’s concerns, on March 19, 2017, T-Mobile closed the EIPs for the Apple iPhone handsetsAs such, Mr*** will no longer be billed monthly for the handsetsMr***’s account remains active, with a balance owed in the amount of $Payment for this balance is due April 16, Mr*** may contact Customer Care at 800-937-or visit http://www.myT-Mobile.com to arrange for payment of the balance owedT-Mobile regrets any inconvenience Mr*** may have experienced
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris P***
Executive Response

January 21, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated January 14, 2016, regarding the above-referenced accountT-Mobile is happy to report we have resolved this matter to Mr***’ satisfactionT-Mobile sincerely regrets any inconvenience Mr*** has experienced regarding his trade inT-Mobile currently offers a traprogram and customers may be eligible to tratheir device for credit towards a new equipment purchase or a current or new Equipment Installment Plan (EIP) balancePlease be advised, in most retail stores, a representative can evaluate a customer’s traand provide customers with a quote and credit instantlyThe representative will evaluate the customer’s device for qualificationIf a customer agrees to the terms, they will be able to hand in their old device and receive credit toward a new one immediatelyThat credit can then be applied either toward the purchase price of a new phone or it can be applied toward a current outstanding EIP balanceDue to an inadvertent system error, Mr*** was offered a $3,trade in credit for his Samsung Galaxy Note deviceThe correct trade in offer for the Samsung Galaxy Note device is $As a result on January 13, 2015, T-Mobile contacted Mr*** and he was advised that T-Mobile would be removing the $3,and offered to instead apply a credit of $plus an additional inconvenience credit of $insteadPlease note Mr*** declined this offerHowever, in an effort to amicably resolve this matter, on January 20, 2016, T-Mobile agreed to allow Mr*** to keep $of his tracreditMr***’ account now reflects a zero balanceUpon speaking with Mr*** he accepted this as resolution to his issue Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCZachary S*** Executive Response

March 22, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA *** *** *** *** *** *** *** *** *** *** *** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated March 14, 2016, regarding the above-referenced accountWe are pleased to confirm that Mr*** is satisfied with our resolutionWe regret any concerns Mr*** experienced regarding T-Mobile’s Un-carrier Un-wrapped: $PoCredit for *** Switchers promotionUpon contact with Mr***, he confirmed he ported in two phone lines and one mobile internet line from *** to T-Mobile on December 5, 2015, with the activation of the above-referenced accountIn Mr***’ correspondence to your office, he indicates that he activated his service with the intention of taking advantage of the Un-carrier Un-wrapped promotionThis promotion offered a one-time $bill credit per line to customers who ported in their number from*** *** *** ** *** *** to a new postpaid account or as a postpaid add-a-line on a Simple Choice plan between November 26, 2015, and December 6, 2015,To receive the $bill credit per line, the lines ported in were required to be voice lines and to allow up to three bill cycles from the date of poto receive the corresponding bill creditOn January 11, 2016, T-Mobile records confirm two bill credits equaling $each were applied to Mr***’ account for the poof his two voice linesAs indicated above, the third line ported in from *** was a mobile internet line which did not meet the requirements of the promotionAs such, the third line was not eligible to receive the bill creditIn an effort to amicably resolve Mr***’ concerns, T-Mobile provided the remaining $bill creditThis credit brings Mr***’ account balance to $T-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCKimo C*** Executive Response

January 26,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: Ms*** *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 17, 2017, regarding the above-referenced account.
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’ recent contact with our Customer Care
Please be advised that from November 24, through December 21, 2016, customers could get $via a prepaid MasterCard when they bring their phone number to T-Mobile, trade in their current device, and activate service with T-Mobile’s T-Mobile ONE rate plan or a qualifying T-Mobile’s Simple Choice Unlimited rate plan
T-Mobile records indicate that Ms***’ T-Mobile account was activated on January 5, when five mobile numbers were ported to T-MobileAs this was outside of the promotional timeframe, Ms*** was not eligible to receive a $prepaid MasterCard for each of the four mobile numbers
As a courtesy, and in an effort to amicably resolve this matter, T-Mobile applied a credit in the amount of $1,to Ms***’ account for five lines of service ported to T-Mobile for $bill credit each line of service bringing Ms***’ account to a credit balance of $1,Ms*** has accepted this as resolution to her concernsT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Christopher R***
Executive Response