T-Mobile Usa Inc

June 2,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 21, 2017, regarding the above-referenced accountWe are pleased to report that we have resolved this matter to Ms***’s satisfaction
T-Mobile regrets any inconvenience Ms*** may have encountered regarding the activation of service for her T-Mobile accountT-Mobile records confirm that on April 8, 2017, Ms*** activated a T-Mobile accountAt the time service was activated a deposit was required in the amount of $Our records further confirm that on April 8, 2017, Ms***’s financial institution of record was enrolled in our AutoPay service
T-Mobile’s AutoPay service allows customers to designate a payment method to automatically deduct funds from the customer’s payment method of choice, approximately two days before the bill due date and applies them to the account as a paymentReview of the account confirms that on April 9, 2017, Ms*** cancelled her T-Mobile account
Following the cancellation of the account, on May 6, an automatic payment was remitted from Ms***’s financial institutionHowever, on May 30, 2017, the $payment was refunded to Ms***’sT-Mobile contacted Ms*** on May 31, 2017, and advised that the refund request in the amount of $has been approved and following this refund the account currently shows as cancelled in good standing with a zero dollar balancePursuant to the phone conversation, Ms*** advised this matter has been resolved to her satisfaction
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jamen F*
Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Tell us why here
October 13,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It
May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 2, 2017, regarding the above-referenced accountPlease be advised that we have made attempts to contact Mr***, which have proven unsuccessfulTherefore, we will make every effort to address Mr*** concerns within this correspondenceIt is important to note that upon review of Mr***’s correspondence, T-Mobile has confirmed that his concern is with the above-referenced account which reflects as his personal account
T-Mobile regrets any ongoing billing concerns Mr*** has with the final balance on his account and we appreciate the opportunity to address his concernsT-Mobile records indicate that on February 8, 2008, Mr*** activated his account and as per the Terms and Conditions of activation, Mr*** agreed to maintain the account open with two voice lines of service for a period of 24-monhtsPlease be advised that should the account be cancelled prior to completing said agreement, Mr*** would be subject to a $per line of service early termination fee
Regrettably, Mr***’s account was cancelled due to non-payment on April 28, Accordingly, Mr*** was charged $per line of service on the May 10, 2008, billing statement which resulted in a balance due of $
As Mr***’s account remained unpaid and T-Mobile’s internal collection efforts were unsuccessful, on July 2, 2009, Mr***’s account was referred to a third-party collection agency with a balance of $Please be advised that although T-Mobile does not report information directly to any of the credit bureaus, the third-party collection agencies to which accounts are assigned, may
Nevertheless, as a means to amicably resolve Mr***’s concerns, on October 5, 2017, T-Mobile applied an account credit in the amount of $400.00, which resulted in a zero balance and will remain that wayAdditionally, T-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus regarding this debtPlease note that it may take up to days for Mr***’s credit report to reflect the change
Please be assured that T-Mobile strives to provide world-class service to all of our customers on every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our Customer CareT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Carlos T*** Executive Response

April 27,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 17, 2017, regarding the above-referenced accountT-Mobile is pleased to report that Mr*** concerns have been addressed to his satisfaction
T-Mobile regrets any inconvenience to Mr*** regarding his accountPlease be assured that T-Mobile takes allegations of employee misconduct very seriouslyWe make every effort to be professional and courteous to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’ recent calls to Customer Care
Please be advised that T-Mobile contacted Mr*** on April 19, 2017, and addressed and answered all of his billing concernsA collection hold was placed on Mr*** account until May 3, 2017, to provide him with additional time to remit payment and avoid further service interruptionAdditionally, as a gesture of goodwill, a credit of $was applied toward Mr***’ accountAs of the date of this letter Mr*** account balance reflects an amount of $
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Mercedes V***
Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs you know I have closed the account the automatic payments were being made from and the bank returned my money I would like to thank T-Mobile for their quick response in handling this situation
Sincerely,
*** ***

November 30, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated November 25, 2016, regarding the above-referenced accountWe are pleased to inform you that we have addressed Ms***’ concerns to her satisfactionWe regret any inconvenience to Ms*** regarding her additional line of service chargesOur records indicate Ms*** has two lines of service and is enrolled in our Simple Choice North America Unlimited Talk, Text and 10GB of Data for each line of service for $per month and $per month for additional lines of serviceAs Ms*** is aware, her billing cycle runs from the 20th of the month and closes on the 19th of the following month and has a due date of the 12th of the monthOn October 17, 2016, Ms*** activated an additional line of service with the number ending in ***As such, for the billing cycle from September 20, 2016, to October 19, 2016, Ms*** was charged for the additional line of service total charges of $(includes taxes and fees)Later, on October 21, 2016, Ms*** changed the mobile number on the additional line of service to the number ending in ***This action caused Ms*** to be inadvertently charged for the full monthly charges of $and an additional prorated charge of $for services rendered from October 20, 2016, to November 19, Regrettably, on November 25, 2016, Ms*** cancelled the additional line of service and will receive final charges for the billing cycle November 20, 2016, to December 19, In an effort to amicably resolve Ms***’ concerns, on November 29, 2016, T-Mobile applied the credit of $for the additional charges that were inadvertently charged on Ms***’ accountFurthermore, T-Mobile will also credit the final charges on the additional line of service ending in *** after December 19, 2016, when the new billing statement is producedMs*** accepted the credits as resolution to her concerns and her account remains active with a revised balance of $due on December 12, Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCSal O*** Executive Response

April 18, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated April 4, 2016, regarding the above-referenced accountWe regret any concerns Ms*** may have experienced with her Early Termination Fee reimbursement request via our Carrier Freedom offeringAs part of Carrier Freedom, T-Mobile will reimburse consumers’ early termination fees (“ETF”) up to $or alternatively, device payment plans up to $To be eligible for this offer, consumers must activate on a Simple Choice postpaid rate plan, and at the time of activation, they must potheir current mobile number, traa device, and purchase a new T-Mobile deviceThe new device may be purchased with our EIP, but this is not requiredEach line for which reimbursement is requested, must be ported in from another carrier, added to a Simple Choice postpaid rate plan, have a device tradand a new T-Mobile device purchased for use on that mobile numberFor device payment plan trade-ins, the device traded in must match the device on the consumer’s device payment plan with their previous carrierOur records indicate that on January 2, 2016, Ms*** established her account with T-Mobile with the mobile numbers ending in ***, ***, and ***At that time, Ms*** took advantage of JUMP! On-Demand with the purchase of two Apple iPhone 6s devices and one Samsung Galaxy SdeviceAt that same time, Ms*** provided two 16GB iPhone devices and one 64GB iPhone for trafor which she received a $tracreditOur records confirm that on April 5, 2016, Ms***’s reimbursement request for ETFs assessed by her previous service provider totaling $was approvedUpon speaking with Ms***, she was apprised of this information and informed that she can expect to receive her prepaid VISA refund card in the mail within two to three weeks from the date it is approvedT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCEmilio S** *** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meLeah also advise today in phone conversation she will send my the Visa card total plus clear bal owe for this Aug bill 214 Sincerely, *** ***

February 7,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 28, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Mr*** experienced regarding a discount being added to his accountPlease be advised that T-Mobile offers corporate discounts to individuals who are active employees at large businesses that are included in our corporate agreement listThis Discount Program is referred to as a The T-Mobile Advantage ProgramThis is a grandfathered program that allows individual customers to receive benefits based on their affiliation with their employer or university by migrating their accounts to a corporate collectiveCustomers are required to recertify their employment on an annual basis to maintain their monthly discount
Customers on the Legacy Discount program receive a monthly discount off of their monthly recurring charges (“MRC”)This program applies to customers who were on the node prior to April 1, 2014, accounts attached to a Government node, and select companies
T-Mobile records reflect that Mr*** activated a T-Mobile account with one voice line on January 18, Our records reflect that Mr*** currently has our T-Mobile ONE rate plan where Mr*** is to be charged $a month before taxes and fees for unlimited minutes, unlimited text, and unlimited dataIt should be noted that our T-Mobile ONE rate plan does not qualify to receive T-Mobile’s Advantage Program discountAs such, T-Mobile records reflect that Mr*** will be getting charged for the full cost of his rate plan
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’ recent contact with our Customer Care
Upon speaking with Mr*** on February 1, 2017, T-Mobile has advised Mr*** that his rate plan would not qualify for a monthly discountHowever, in an effort to amicably resolve Mr*** concern, T-Mobile offered a lump sum credit in the amount of $for discounts that was previously promisedIt should be noted that this is a one-time exception and credit will not be offered every yearPlease be advised that Mr*** has accepted our offerT-Mobile records reflect that Mr*** has a credit balance in the amount of $
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Juan B*** Executive Response

May 18,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***-***
Your File No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated May 5, 2017, regarding the above-referenced file number
Please be advised that T-Mobile takes account security very seriously, therefore in order to protect our customer's privacy and personal information, T-Mobile restricts how customers can obtain information or make changes to accountsInvestigation of this issue has confirmed that *** ***-*** is not an authorized user on the account which is associated with the mobile number she provided and as such, we will not be contacting Ms***-*** regarding her correspondence to your officeThe account holder of record may add Ms***-*** to the account by contacting T-Mobile Customer Care hours a day at 1-800-937-Additionally, she may have one of the authorized users on the account contact me at the number below to discuss this matter furtherT-Mobile regrets any inconvenience to Ms***-***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ronnie A***
Executive Response

October 6, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 24, 2017, regarding the above-referenced file number. T-Mobile regrets any concerns Mr*** experienced regarding T-Mobile appearing on his credit report. Upon speaking with Mr*** September 26, 2017, he provided his social security number and T-Mobile was able to locate an account. Regrettably, the T-Mobile account was not in the name of *** ***. T-Mobile requests Mr*** complete an Identity Theft Affidavit supplied by the Federal Trade Commission which is available online at www.consumer.gov/idteft/. Mr*** can gather further information on this website and send the requested documentation to the following address: T-Mobile Attn: Fraud Management SE 38th Street Bellevue, WA In an effort to amicably resolve this matter, T-Mobile has made the necessary adjustments to the account and requested the account be removed from collections. Please note it can take up to days for the changes to reflect on Mr***’s credit report. T-Mobile regrets any inconvenience to Mr***. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Jennifer G*** Executive Response Tell us why here

March 24, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated March 23, 2016, regarding the above-referenced accountWe are pleased to report that Mr*** concerns have been resolved to his satisfactionT-Mobile regrets any inconvenience that Mr*** has experienced regarding his Early Termination Fee reimbursement concernsAs widely known, in T-Mobile announced an industry changing offering known as Contract FreedomThis offering allows customers the ability to activate service at T-Mobile and qualify for reimbursement of contract fees imposed by their original service providerPlease note that in order to qualify for reimbursement, customers must activate a Simple Choice postpaid rate plan, potheir mobile number, traa device and purchase a device from T-MobileOnce the final bill is available from customers’ original service provider, they must submit a reimbursement claim form along with a copy of their final billing statement to T-Mobile at www.switch2t-mobile.com within two months of their account being activatedAs indicated on the website, approval of the required documents and reimbursement of the early termination fees may take up to eight weeks from the date of submissionPlease note that in order for the early termination fee to be validated, T-Mobile requires that the submitted document include itemized charges, listing the early termination feeT-Mobile records confirm that Mr*** activated his above referenced account on August 10, 2015, and met all of the qualifications for reimbursementHowever, T-Mobile records indicate that Mr*** first submitted his reimbursement claim form online on January 9, 2016, which was past the two month eligibility period, thus disqualifying him for reimbursementNevertheless, on March 24, 2016, in the Un-Carrier spirit T-Mobile contacted Mr*** and offered to honor his request for Early Termination Fee reimbursement via account credit of $Please be advised that Mr*** accepted this as a resolution to his concernsMr*** account remains in an active status with a credit balance of $Please be assured that it is T-Mobile’s top priority to provide world class customer service to all of our customers on each and every contact we haveWe also strive to provide complete and accurate information to our customersWe apologize if any T-Mobile failed in any way to display that during Mr*** contact with our Retail LocationBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at ###-###-####-*** Very truly yours, T-MOBILE USA, INCJason A*** Executive Response

May 24,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated May 15, 2017, regarding the above-referenced account
T-Mobile regrets any inconvenience Mr*** encountered regarding his accountPlease be advised that individuals who choose to activate post-paid service with T-Mobile are required to provide their social security number and consent to a check of their personal creditSimilarly, any post-paid customers who wish to purchase new equipment and finance it through our Equipment Installment Program (“EIP”) are also required to consent to a check of their personal creditBased on an individual’s personal credit history, as reported by the three major credit bureaus and perhaps with assistance from one of several secondary bureaus, a decision is made about the number of lines a new customer qualifies for or any required deposit per line of serviceIn addition, for any customer asking to use the EIP program to finance equipment, the credit check provides information about what T-Mobile can offer that individual for financing terms
Please note that individuals who are declined for service, or are required to pay a deposit in order to activate post-paid service, or who have to make a down payment for equipment when there is an on-going promotion advertising a zero down payment, may receive a letter known as an Adverse Action letterThis letter is required by The Fair Credit Reporting Act (“FCRA”) to be sent to any individual who does not qualify for the service for which they appliedT-Mobile is required to send the letter within days of the application whether or not an individual proceeds with activation of service or the financing of new equipment
Furthermore, a change of responsibility (“COR”) is the process by which a mobile number or numbers move from the account of one person or business to the account of another person or businessIt is ultimately a change in the financial responsibility as the original holder ceases to be financially responsible for the number(s) and, if applicable, the equipment moved to the new accountUpon requesting a COR, the original holder is advised that they would be responsible for locating the new customer and that the new customer must contact T-Mobile within days, qualify for credit, and agree to the Terms and Conditions of service before the transfer could be completed
Please note that our records reflect that a request was made for a COR to be processed for the mobile number ending in *** and the associated EIP related to the purchase of an Apple iPhone Plus 128GB and the iPhone Plus tempered glass
T-Mobile records reflect that the COR for Mr***’s mobile number ending in *** was processed on May 5, However, the EIP for the Apple iPhone Plus 128GB and the iPhone Plus tempered glass could not be transferred due to insufficient credit available
However, in efforts to amicably resolve this matter, T-Mobile contacted the original account holder for the EIP for the Apple iPhone Plus 128GB and the iPhone Plus tempered glass and credited the remaining balance in full in the amount of $In exchange, Mr*** has agreed to repay this amount to T-Mobile over a month period in the amount of $monthly for the first payments and $for the last paymentPlease note that T-Mobile contacted Mr*** on May 22, 2017, at which time he accepted this offer as a resolution
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Abigail ***-R***
Executive Response

Complaint: ***
I am rejecting this response because:I apologize for not having been able to get to the phone sooner, however I attempted to contact the rep at T-Mobile on Friday July 28thI will try again on MondayI look forward to working with T-Mobile in resolving this complaint
Sincerely,
*** ***

May 11,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 29, 2017, regarding the above-referenced account
T-Mobile regrets to hear that Mr*** experienced concerns with his coverage while he was a customer with T-MobileOur goal is to provide our customers with the best experience possibleUnfortunately, T-Mobile is unable to guarantee coverage in all areasThere are several factors that may interfere with actual service, quality, and availability
Although the coverage map at www.T-Mobile.com does not guarantee service availability, it predicts and approximates our wireless coverage area outdoors, which may vary from location to location and may change without noticeT-Mobile has verified the address on Mr***’s account and based on the coverage map, confirms that his account address is in a good coverage area with no known issues
It is important to note that we have no record of Mr*** contacting us with concerns regarding his coverage prior to September 22, 2013, which was the date that he cancelled his accountIt is important that if customers experience any difficulties with the service, that they provide Customer Care details of the problem, including the date and time and the area(s) in which it occurred, including the major cross streetsPlease note that this information is critical to our ability to evaluate and troubleshoot service and coverage issuesOnce aware of the situation, T-Mobile can attempt to resolve the issue through network or equipment adjustments
Our records further indicate that Mr***’s billing cycle ran from the 3rd of one month to the 2nd of the following monthPursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, as Mr*** cancelled service on September 22, 2013, he was billed through October 2, Mr***’s account was canceled with a balance of $96.58, which consisted of his monthly recurring charges from September 3, 2013, through October 2, 2013, and applicable taxesHowever, on December 11, 2013, T-Mobile applied a courtesy credit of $for days of services not rendered during his monthly billing cycleAs of May 10, 2017, Mr***’s account balance is $for his final monthly recurring charges
T-Mobile provided Mr*** with a billing notification, multiple phone calls, and letters from our Financial Care department providing the account balance and payment due dateAs payment was not received timely, on December 28, 2013, T-Mobile transferred Mr***’s account to a third party collection agency, Southwest Credit Systems, Inc., in an attempt to collect the past due balanceBetween the dates of December 28, and May 5, 2017, Mr***’s account was transferred to several different collection agencies and is now with Enhanced Resource Centers
However, in an effort to amicably resolve this matter, on May 10, 2017, T-Mobile applied a courtesy credit of $to Mr***’s account for his final monthly recurring chargesAs of the date of this letter, Mr***s’ account remains canceled with a zero balanceIn addition, T-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus regarding this debtPlease note that it may take up to days for Mr***’s credit report to reflect the changeT-Mobile regrets any inconvenience to Mr*** regarding this matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ligia M***
Executive Response

February 20, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 11, regarding the above-referenced accountT-Mobile is pleased to report we have successfully resolved Ms***’ concerns to her satisfactionT-Mobile fully understands the importance of having a reliable wireless device as they are the means for our customers to remain in touch with their loved onesT-Mobile truly regrets any difficulties or inconveniences Ms*** has encounteredAfter a very thorough review of Ms***’ T-Mobile account, we have confirmed that she was previously offered a Samsung Grand Prime at no cost as a replacement for the non-working Sony Xperia ZT-Mobile has agreed to uphold this previous offer and we have sent Ms*** a new Samsung Grand Prime free of charge for use on the mobile number ending in ***In addition to this offer, T-Mobile will also waive the remaining balance owed on the Equipment Installment Plan associated with the LG Leon purchased on August 28, Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCLiana G*** Executive Response

July 20,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 29, 2017, regarding the above-referenced account
T-Mobile regrets any ongoing concerns Mr*** has with his billing and appreciates the opportunity to respond to his concernsAs previously stated in our letter to your office dated July 12, 2017, on June 16, 2017, T-Mobile initiated an Equipment Installment Plan (“EIP”) balance transfer to Mr***’s account number ending in ***Please note that it may take up to the end of the current billing cycle to fully process and reflect on the next T-Mobile billing statementPlease note that Mr***’s billing statement ran from the 3rd of one month to the 2nd of the following month and is due on the 23rd a week prior to the bill cycle end date
Additionally, T-Mobile refunded the payment in the amount $back to Mr***’s method of payment which he confirmed that he received on July 6, 2017, and is reflected on page three of his July 2, 2017, billing statementSubsequently, as the balance was placed back on Mr***’s account number ending in *** he received a notice with an outstanding balance in the amount of $However as the EIP balance finished processing shortly after the bill cycle end date this did not reflect immediatelyAt this time Mr***’s account number ending in *** remains closed with a zero balance
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s contact with our Customer CareT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 844-213-ext***
Very truly yours,
T-MOBILE USA, INC
Melyssa G*** Executive Response

April 26,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 13, 2017, regarding the above-referenced accountT-Mobile is delighted to have addressed this matter to Mr***’s satisfaction
T-Mobile has the utmost respect for all of Veterans who have served our country, and we are so grateful to Mr*** for his serviceWe sincerely regret that Mr*** did not feel appreciated in our retail location, and for the poor experience that Mr*** reports havingPlease be assured that T-Mobile takes allegations of employee misconduct very seriouslyT-Mobile strives to provide world-class service to all of our customers on each and every contact, and we make every effort to be professional and courteous to our customersTWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent visit to our retail location
Upon reaching Mr*** to discuss this matter, Mr*** elaborated on the concerns that he experienced within our retail location, allowing T-Mobile to gather the information that we need to provide feedback to our retail representativesWe thank Mr*** for taking the time to contact us and sincerely regret any inconvenience to Mr*** regarding this matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Kayla J***
Executive Response

May 15,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Prepaid Mobile NoXXX-XXX-***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 2, 2017, regarding the above-referenced prepaid mobile numberPlease be advised that we have made multiple attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Ms***’s concerns within this letter
T-Mobile regrets any concerns Ms*** has experienced regarding her service experienceT-Mobile records confirm that on April 26, 2017, Ms*** activated her mobile number ending in *** with T-Mobile Prepaid serviceOn April 28, 2017, Ms*** transferred her mobile number ending in *** to another wireless providerPlease be advised, as T-Mobile Prepaid service is non-refundable, Ms***’s account remains closed with a zero balance
However, in an effort to amicably resolve the matter, T-Mobile is offering Ms*** a refund of $As Ms*** mentions in her correspondence that she was seeking reimbursement from her financial institution, T-Mobile would appreciate the opportunity to confirm with Ms*** if her financial institution has issued her a refundIf Ms***’s financial institution has not refunded the amount of $50.50, she may contact me directly using my information listed below within days of the date of this letter to submit a refund requestT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Adrianne F*
Executive Response

May 8,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated April 24, 2017, regarding the above-referenced accountT-Mobile is pleased to report to your office that upon speaking with Ms***, she confirmed that this matter has been resolved to her satisfaction
T-Mobile regrets to hear of any concerns that Ms*** experienced regarding our This One’s On Us offerFrom March 1, through March 5, 2017, T-Mobile offered new and existing postpaid customers, such as Ms***, the opportunity to activate one additional line for free on an eligible planThe requirement was to have a minimum of two voice lines to be eligible for the line to be free
On March 5, 2017, Ms*** activated a new line of service through T-Mobile’s Telesales team, understanding that she would be eligible for the promotionRegretfully, due to the account not meeting the two line requirement, the line was not free
Ms***’s monthly plan charges are currently $for the T-Mobile One All In Promotion plan for two lines of service, with taxes and regulatory fees includedAs part of the T-Mobile One plan, customers who enroll in AutoPay receive a discount of $per line on the accountPlease note that Ms***’s account number *** was enrolled in AutoPay on April 19, AutoPay is a free feature that automatically deducts the balance owed on the account up to three days prior to the bill due date using a stored credit card, debit card or checking account supplied by the customerCustomers continue to receive notifications that reflect the balance due as well as a notation that the account is on AutoPayAs Ms*** authorized AutoPay, T-Mobile was authorized to automatically deduct payments from the credit card provided
In an effort to amicably resolve the matter and upon speaking with Ms*** on April 28, 2017, T-Mobile offered to provide the account a lifetime promotional discount of 20% off of her monthly access charges on her plan, resulting in getting her to the $price point per month while maintaining the same planPursuant to our conversation, Ms*** confirmed the matter is resolved, and has no further concernsT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Adrianne F*
Executive Response