Sunjoy Industries Group

Hello, thanks for your email and the canopy you ordered is om back order till next monthOnce received we will send and process your orderThanks and have a nice day

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution would be satisfactory to meI will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

How were the items damaged? I am checking on parts and reviewing for refund

Hello, we apologize for the delay as the canopies you ordered are on backorderPer your request we have refunded your money and closed your orderThanks and have a nice day

Hello, thanks for your email and we apologize for the delay in your orderThe canopies you ordered are on backorder till later this month so we will process your order asap

Hi, we apologize for the inconvenience as the canopies you ordered are on back orderThey are due to arrive in our warehouse around the 18th of this month so once received we will send your order out

We purchased it online from Sunjoy Direct.com

Revdex.com:
I have reviewed
the response made by the business in reference to complaint I* ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Per the instructions/manual for the canopy, Part Q refers to the "Small Canopy" Per the attached email and order form, I need the "Big Canopy" part P Part Q would not solve my issue; therefore, this action would NOT resolve my issue
Regards,
*** ***

Hi, thanks for your email and I apologize for the inconvenience that occurred with your gazeboThe warranty does not cover weather damage and is only designed to be anchored to soft ground with the stakes that were providedI will refund you the $for the gazebo so please dispose
of the product once received

Thanks for the info and we will process a refund for the customerPlease allow 2-weeks for the customer to receive

Hi ** ***
It seems we shipped you a replacement canopy on 08/15/which was delivered to you on 8/17/2016.I see from your complaint that the issue occurred on 06/We then sent you out the canopy in augustI believe your first initial contact was somewhere between that time frame
and not 03/2017. You then stated you contacted us in 03/2017. We had already sent a replacement out for your item. Are you looking for another replacement? Please advise. Thank you

***I am sorry you have had such a bad experienceOur sales reps are working with the information we are given as far as deliver dates and ship times.I have emailed our home office in *** and copied you on the email so you will get the information at the same time I do.Our only other option is
to cancel the order and you can see if it can be ordered elsewhere.Again my apologies for your inconvenience.***

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello ** ***You purchased your item on 5/18/The canopy does have a year warranty on itAs you stated, you did contact us on 5/29/which is out of your warranty periodYou then contacted us on 6/23/and asked to speak with a supervisorI am not too sure why you were not given a call
back but it may be because the call center you contacted is on a different time zone for the supervisor to call back it seems you made the call on their time 11:34pm Unfortunately, we are unable to provide a free replacement at this time as you are out of the warranty on the orderThe order placed on 5/18/it was shipped on 5/20/17. unfortunately, you are still out of warranty whether it is from the date of order or shipment

We apologize for the inconvenience as we are using a new softwareThe order you placed is now refunded and the charge will reflect back to you card shortly. Thank you

Hello, we have been working with you and our representative *** just left you another voice mailWe have shipped some parts to you and the canopies you ordered are being sent from another location as they are on back order till later this monthThank you and have a nice day

Hello, thanks for your email and we apologize for the delay in your orderPer your request we have refunded the $for the wait timeThank you and have a nice day

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** *nd find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hi, we apologize for the inconvenience as the canopy you ordered is on backorderWe will refund your purchase since we are not able to send out at this time

Hi, thanks for your email and we apologize for the inconvenience with your orderThe parts have been on back order and just arrived on a container yesterday, We will send out the parts to you tomorrow via *** *gain thanks for your patients