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Sunjoy Industries Group

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Reviews Sunjoy Industries Group

Sunjoy Industries Group Reviews (249)

Sunjoy Shadow Creek Replacement canopy
I have been trying to locate a replacement canopy for the shadow creek gazebo, 10x12, L-GZ1140PST light gray, sold through Big Lots. I contacted the retailer and the company several times but to no avail. If the product is no longer available I would like to know or if there is another canopy that would work that would be acceptable. If I have to purchase another complete gazebo it is guaranteed NOT to be another Sunjoy.

Hello, thanks for your email and we apologize for the delayI made a request to our home office to have your order proceeded in the next few daysThanks and have a nice day

Hello, thanks for your email and we apologize for the delay in your orderPer your request we have refunded you $and closed your order, thanks again

Hello, we apologize for the delay as the canopy you ordered is on back order at this timeWe have refunded your order in full and have closed your orderThanks and have a nice day

[redacted] After looking into this order our system shows it completeI have attached the ups tracking information.I am guessing you have not received these itemsPlease contact me at the email address listed and wewill get a replacement order started.Thank you***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Hello, thanks for your email and your order has shipped by FedEx tracking [redacted] Thanks and have a nice day

sir, We here at sunjoy would love to resolve this issue for you and are sorry for the issues you have faced I have a few questions for you pleaseI have attempted to look up your order and the order number you have provided does not much the first and last name on this complaint Can you please tell me if you put this order under your name or someone else's? Thank you, [redacted] Sunnest Services, LLC [redacted]

Hello, Can you please send a copy of your receipt along with your mailing info and we will refund your purchaseThank you,

Good Morning I have received your request and am currently investigating the issueI do see that the order was not fully fulfilled and the frame for gazebo is still missing I have emailed my warehouse manager in china to see what is going on with your item Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint I [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am going to file a consumer complaint with the attorney general as they will not accept this return at the store When we went to install this the original box was cut up to get at the awning and it also says do not return to the store right on it so we will not be able to get a refund at the store Seeing you sell these awning I don't understand why you can obtain the parts from another awning and ship them out I also will file a law suit in small claims court as well Don't sell something you can't provide the parts for Regards, Debora Breard

I accept this arraignment however if I don't receive the check I will be filing an additional complaint[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Hi [redacted] I do apologize for the inconvenience It seems your item is currently on back order and is being produced by our production team in c [redacted] It seems that we are unable to provide the canopy set immediately as we have to wait for them to finish being made For your inconvenience, I can offer you a 25% discount on the purchase price of your gazebo Please advise how you would like to proceed.You can also reach me directly for faster response at r [redacted] Thank you [redacted] Refund Specialist

Hello, Thanks for your email and we apologize for the inconvenienceWe did not recognize this as a overnight shipment as the shipping charge is normally $The order is being processed today and will be sent out overnight

Hello, thanks for your email and we apologize for the delay in your orderThe other canopy is on back order at this time and per your request we have refunded you for that $Again our apologizes and have a nice day

Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Send out shortly? its been over months nowAgain, are you able to provide an estimated time ? Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] *** Yes I am aware of the shippingI called Sunjoy again yesterday afternoonSpoke with [redacted] on the phone and got the awning shipped by her actionAm waiting for the arrival of the awningThank you for your help

Hello, After reviewing the claim and speaking with supervisors, we will not be able to refund the customerThe reason why we cannot is because in our warranty it states that it does not cover acts of natureThe canopy was not designed to withstand water, although it does have drain holes, it should be taken down to avoid such problem as the one that the customer experienced Thank you,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

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Address: 619 Slack St, Steubenville, Ohio, United States, 43952-2821

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www.sunjoydirect.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Sunjoy Industries Group, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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