Sunjoy Industries Group

Hello, thanks for your email and we apologize for the inconvenience. I located the model you ordered S-GZ001-A from the website. The item only comes with mosquito netting and there is no privacy curtain available for this mode. Thank you and have a nice day.

Hello, we apologize for the inconvenience and we have refunded your order. There is no need for a return regarding your shipment, thank you.

Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

You are correct, it is on back order and standard time for back ordered items is 3 weeks. So the two emails you have are both correct.  We are not refusing to send you a replacement canopy. We are unable to provide it immediately as you are requesting. Being as though we are not able to ship it out immediately, we offered a 25% refund on the item you purchased.  The most I can offer is 40% of the purchase price of your item.  If you would like to proceed with this and put the replacement order in the system to get the item shipped out once we receive stock, please let me know so I can enter it.  Thank you

Hello,  After reviewing your objection to our response, we regret to inform you that we will not be able to provide a refund. Please see the attachment. The gazebo is meant for sun shade purpose only. There is nothing we can do about it.  Thank you,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

** [redacted]This is [redacted] with sunjoy. If you would please email me with you info I will do my best to get this issue resolved as soon as possible.My email is [redacted]I'm sorry for the inconvience.

Hello, thanks for your email and we apologize for the delay in part of your order. The canopies are out stock at our location at this time so per your request we have refunded and closed your order. Thanks again and have a nice day.

Hi, we apologize for the inconvenience as we have experienced phone outages and email issues these past few days. I have created a order [redacted] and we will express the parts you are requesting tomorrow.