Sunjoy Industries Group

[redacted],I'm sorry about the typo. The order placed for you is for a set.1-large and 1 small.I know you have the small consider the other a spare.I have email for a delivery date and will advise as soon as I know.Again my apologies for the problems.[redacted]

Hi, thanks for your email and we apologize for the delay in processing your order. We will send out the canopies you ordered tomorrow.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish,...

you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
Although Sunjoy Industries Group Inc proposed an adequate resolution to complaint I*...

[redacted] they have failed to carry out this resolution as promised.  For your reference, details of the offer I reviewed appear below.
Thank you for follow up on my complaint as this is one of the most frustration experience I have had.I have contacted them several times over the past weeks and all they do is give excuses that they have to contact the people in china and it is a busy time right now and they did not know when this product would be sent which means that I spend my $850.00 for something I cannot use.
I request that this complaint be re-opened and the business contacted.
Regards,
[redacted]

Good Morning I do apologize that no one has contacted you in regards to this matter.Please contact me at Re[redacted] to provide your receipt as proof of warranty so we can see what your model number is and check on parts. Thank you

Hi, we apologize for the delay regarding your order. The netting you ordered has been on back order and just arrived this week. We will send out the product to you early next week. Thank you

Hello, thanks for your email and we apologize for the delay. The canopy you ordered has been on back order and due to be in stock in a few weeks. Per your request we have refunded your order and cancelled the order placed. Thanks and have a nice day.

Hello, we apologize for the delay as the canopies you ordered where on back order. Per your request we have refunded your order in full. Thanks and have a nice day.

Hello, thanks for your email and we apologize for the delay. Can you tell me what site you ordered the canopy from so I can locate you order. Your order number will start with a SO. Thanks and have a nice day.

Hi, thanks for your email and we apologize for the inconvenience. Was there any wind or other weather elements besides the rain that collapsed the gazebo? Can you please advise the parts that you need replaced and we will create a order for you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello, thanks for your email and we apologize for the delay. Your order has shipped out by UPS tracking number 1[redacted] The package is scheduled to be delivered on Thursday. Thanks and have a nice day.

Hi, we apologize you were not able to reach us concerning your parts concern. A representative will be in touch with you today to complete your order. Thank you.

Hello, Thanks for your email and we apologize for the delay in your order. The item you ordered is on back order till later this month so once received we will process your order. Thanks and have a nice day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted], and find that this...

resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello, we apologize for the delay and the canopy you ordered is on back order till June. We have refunded your order for the inconvenience as it is not available at this time. Thanks and have a nice day.

Hello, thanks for your email and we apologize for the delay in your order. Per your request we have refunded you $40.47 for the wait time. The order will be shipped in the next 7-10 days

I accept this arraignment however if I don't receive the check I will be filing an additional complaint. [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello, Can you please send a copy of your receipt along with your mailing info and we will refund your purchase. Thank you,

[A default letter is provided here which indicates your acceptance...

of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]