Sunjoy Industries Group

Revdex.com: I have reviewed the response made by the business in reference to complaint I [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I appreciate the response and look forward to when you have established exact details on what improvements you had gotten approval from the higher upsI am pleased that you are agreeing to improve your policy on how you treat customers with discounted receiptsI look forward to the changes and will accept to resolve this once they have been approved and implemented Regards, [redacted] ***

To whom it may concern, I would like to let you know that we have refunded the customer and hope that all is well have a great day

Hi, thanks for your email and we apologize for the inconvenienceThe canopy you ordered was on back order and we have refunded your order yesterday

Revdex.com: I have reviewed the response made by the business in reference to complaint I [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Hello, thanks for your email and we apologize for the delay in your orderThe canopies are on back order till later this month so we will process your order as soon as they hit our warehouseThanks again and have a nice day

Hello, thanks for your email and we apologize for the inconveniencePer your request we have refunded the fess for you and will appear back on your card in a few days

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedI really appreciate the effort being made to render a solution to me regarding the gazeboThanks for all your helpI will be waiting to receive the refund to purchase another gazebo Regards, [redacted]

Good AfternoonOn your order [redacted] it seems that we did go ahead and ship some items out to you that were delivered on 5/FedEx tracking # [redacted] The only item currently on back order is the postWe are currently waiting on stock to send this out to you Thank you

For the last couple of days I have been corresponding with a Returns/Refund Specialist On Oct 21, a refund was sent to me, and I will now consider this complaint resolvedThank You.Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, L [redacted]

Good Morning I do apologize that no one has contacted you in regards to this matter.Please contact me at Re [redacted] to provide your receipt as proof of warranty so we can see what your model number is and check on partsThank you

Hello, thanks for your email and per your request we have refunded the other $The credit will appear on your card in a few business daysThanks and have a nice day

Hello, we apologize for the delay and the second canopy you ordered is on back order at this timeWe have refunded you the $for the second canopy and have closed your orderThanks and have a nice day

Better Business Bureau: I have reviewed the response made by the business in reference to complain [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer .]Hello,Wear and tear? The Gazebo is an outdoors item, and exposed to sun and rain, that is the natural of the item and that's why it is a gazebo, and your pictures claim that it is an outdoors itemYou received the pictures (as you mentioned) you can see that this thing is destroyed, and totally collapsed, I am glad that we were not under itI sent $on this item and used it for a month, and was trying to contact you for over month nowThat'said not acceptableI would like a full refund, or a full replacement for this item Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complain [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint I [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] This resolution makes no sense I need the canopy replaced I have two additional email from Sunjoy One says it is on backorder and one says I should receive a new canopy in weeks I appreciate the 25% refund but I cannot do anything with the gazebo, which I paid $for if I do not have a canopy that does nto have dry rot tears Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Hi, we apologize for the delay in your order as the item is out of stock at this timePer your request we have refunded your order in fullThanks and have a nice day

Unfortunately this item no longer has parts available as you can see from the attached itemAlthough that item has a month warranty period, when an item is over 50% discounted from the original price we cannot provide any items for freeThe company understands that the reason the item was so heavily discounted because the store was going out of business, however the original price for the item is $and the customer only paid $which is only 14% of the original priceEven if we did have the items, we still would not be able to provide them for free as the customer would like

Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] for your reference, our order number is SOand order was placed on sunjoydirect.com We did speak to [redacted] of company on 5/and was told that we would be receiving an email letting us know of the status of our order Regards, [redacted]