Sunjoy Industries Group

I have spoken with this customer numerous tomes over the last weekThis customer would like a complete gazebo from our company because his order is on back order and no one originally told him that it wasWe have spoken with anyone that we can regarding the matter, however, the customer just is
not satisfied and would like a whole new set that we cannot provide

HelloI have sent a request to anther location to have this shipped to you in the next few daysOur sincere apologies for the delay

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ** *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Just checked out my *** account and I have still not been reimbursedWaiting for your response to my next step
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I have had a terrible experience with this company (Sunjoy Industries)When ordering the items that I purchased, I was told the item will ship and to business daysAfter a month of not receiving my item , I called them to find out where it wasThey told me the item was not in stock was on backorder and it will not be shipped for another monthAfter two phone calls and more than two months I finally received the wrong item in the mailI made four phone calls and two emails to them to try to resolve this issueEach time I called on the phone I was told that a supervisor would contact meThat never happenedTwo emails to send pictures to them so they could start the refund processEach time I was told I would be contacted backThat never happenedIt wasn't until I filed a complaint with the Revdex.com that I got a response later that day
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Good afternoon *** *** Thank you for contacting us about your defective Summer House Pergola that you purchased from *** *** ***t on July 8, 2016, we are truly sorry that the item that you received did not function as promised and did not live up to expectationsWe understand your
disappointment and apologize for any inconvenience that this may have caused youAt this time, we would like to offer you your money back for the defective pergola; I recently reached out to you to talk about a good resolution in which you would be satisfied with but unfortunately, I was not able to get a hold of youI did in fact leave a voicemail with my contact information so that, when you have a couple minutes, we could talk about verifying your most updated contact informationIf you feel like this is a good resolution, please let me know so that we can move forward and resolve your caseThank you so much for your time and patience with our company, I look forward to speaking with you soon. *** *** *** *** Have a blessed day and hope to hear back from you soon, thank you. Respectfully, *** ***

Hello, thanks for your email and we apologize for the delay in your orderPer your request your money has been refunded and we have closed your orderThank you and have a nice day

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***1, and find that this resolution would be satisfactory to me. I did receive a refund check from the company Thank you for your help!
Regards,
*** ***

Hi, thanks for your reply and per your request your order has been refunded and your order is closed

Revdex.com: I have attached documentation showing that I was told by people in your company that an order was placed and
my gazebo canopy would be replaced free of charge and shipped out to me since then I have emailed and called several more times with no response calling the number is pointless because no one ever answers the phone that is why this claim was started in the first place I will never ever ever buy anything from this company again this is the worst customer service I have ever seen in my entire life and I'll make sure I tell everyone I know to never buy anything from your company either I wish I could get a full refund and buy some quality product with a company that actually cares about their customers and wants to help replace faulty items I've had a gazebo frame sitting in my yard for almost months now because I don't have a canopy to put on it I've wasted a whole lot of my money for something I can't even use I want a refund for my product, I will also be contacting *** and letting them know about this horrible run around that Sunjoy has been giving me and what horrible customer service they provide that they should stop doing business with you too
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hi, we apologize for the inconvenience they were not able to reach us concerning your gazeboA representative will be in contact with you shortly to find out the panels that you need replacedWe will send out the parts to you shortly afterwards under the product warrantyThank you

Hi, thanks for your email and per your request we have cancelled your order and refunded your transaction

Hi, thanks for your reply and yes we will need photos along with your receipt to check on your warranty claim

*** *** We here at Sunjoy are sorry to hear of the troubles you have had. We would like to offer you a refund of your money in the amount of $111.99. If you need any further assistance please do not hesitate to contact me at *** ** ** *** choose
option and ext 1019. Thank you, *** ***Customer ServicesSunjoy

Hello, thanks for your email and we apologize for the delay in your order as the parts are on back orderI located the ord** *** and we will process within the next weekThank you

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hi, thanks for your email and the order you had placed has shippedThe package was shipped by *** tracking # ***

Good Morning Your item was currently on back order. We do have stock now and I have sent this out to you today. Tracking # *** *** ***

Two attachments.1) I logged into the SunJoy account and took a screen shot of the invoice.2) Email order confirmation.Please let me know how else I can verify I placed the order

Hello, After reviewing this case, our team has decided to issue a new canopy to this customerWe can only order each piece separately but they will all be sent out to the customerAttached is the picture of each part and the quantity that they will receiveThe sales order number for
the case is ***The customer will be notified when the items are fulfilledAlso a copy of the manual will be emailed to the customer so that they can put together the whole gazebo upon receipt Thank you and have a great day,