Sunjoy Industries Group

Hello [redacted] Our shipping is standard for all customers, regardless of amount of order or number of items. If there was an issue with the shipping charge at the time of your purchase, you could have made the rep aware of that and we could have reviewed it and tried to get it... approved for free shipping.It seems you have not been billed as of yet either so I will contact the Ohio manager and ask for approval of free shipping.In the future, please let us know at the time of your order if you are dissatisfied with anything so we can try and resolve it then and there :) Thank you

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: [redacted] *** [redacted] int ID They refunded my money for the canopy Regards, [redacted]

** [redacted] *This is [redacted] with sunjoyIf you would please email me with you info I will do my best to get this issue resolved as soon as possible.My email is [redacted] I'm sorry for the inconvience

Good Afternoon The parts are currently on back order but it seems china has minimal stock on part They would be the one sending this outAs far as the items, hex bolts, wash and nuts, it takes about 4-weeks for production of the item The order is currently a warranty order, [redacted] Thank you

Hello, we apologize for the inconvenience and we have refunded your orderThere is no need for a return regarding your shipment, thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

You are correct, it is on back order and standard time for back ordered items is weeksSo the two emails you have are both correct We are not refusing to send you a replacement canopyWe are unable to provide it immediately as you are requestingBeing as though we are not able to ship it out immediately, we offered a 25% refund on the item you purchased The most I can offer is 40% of the purchase price of your item If you would like to proceed with this and put the replacement order in the system to get the item shipped out once we receive stock, please let me know so I can enter it Thank you

Good MorningWe have already advised customer that his item is on back order and is being made at the workshop which can take up to weeks If the customer would like a refund we can refund his order and cancel the order Please advise how you would like to proceed with thisThank you

Hello, thanks for your email and we apologize for the delayYour order has shipped out by UPS tracking number [redacted] The package is scheduled to be delivered on ThursdayThanks and have a nice day

Hello, thanks for your email and we apologize for the delayPer your request we have refunded your account and closed your orderThanks and have a nice day

Hello, thanks for your email and we apologize for the delayI located your order [redacted] and it was shipped out by FedEx tracking [redacted] scheduled for delivery tomorrowThanks and have a nice day

Hello ** [redacted] I emailed you earlier from our company email It seems before we started corresponding with you and before the Complain your order was sent out via fedexIt seems that the reps who advised you they were working on getting the issue resolved were actually in fact trying to get it resolved for you They may have advised you that there was no need for refund because the order was going out but I am not too sure about that Tracking [redacted] It is scheduled to arrive 10/24/ Please contact me at [redacted] *f you have any other issues

Hello, thanks for your email and we apologize for the inconvenienceI located the model you ordered S-GZ001-A from the websiteThe item only comes with mosquito netting and there is no privacy curtain available for this modeThank you and have a nice day

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint I [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Hi, we apologize for the inconvenience as we have experienced phone outages and email issues these past few daysI have created a order [redacted] and we will express the parts you are requesting tomorrow

***Our system shows this delivered on 7-27-via ups.I am sorry this took so long to get to you.***

Hello, thanks for your email and we apologize for the delay as the canopies you ordered are on back orderPer your request we have refunded you for the purchase and closed your orderThanks and have a nice day

***I'm sorry you have had problems contacting us.I will put in an order for you ***-e part Q today.This will ship out of China as none of our state side warehouses have inventory.Again my apologies for the inconvenience

Hello, thanks for your email and we apologize for the inconvenienceI have located your order *** and it has been shipped by DHL tracking * *** *hanks for your patience and have a nice day

H* ** *** Being as though you are still within the warranty frame with the store (days) they are able to either refund you or put in a replacement order on your behalfAt this time, with the contracts we hold with these companies, you are going to have to advise the store you would like a refundWe are unable to refund being as though it is currently within their warranty period You can reach me at *** *** *** if you would like further assistance. Thank you