Staples, Inc.

We have investigated Mr. [redacted]'s complaint and determined that used on a recent order for 6 [redacted] came back as belonging to a Freight Forwarded  of which we are unable to ship product to due to increased risk. Additionally,we were unable to release the order due to contractual agreements...

with [redacted] as it pertains to the purchase of multiple units by a single individual. Our records indicate that on an April 19th call to Staples, Mr. [redacted] was advised that he is not restricted from placing orders; however, we were unable to complete his most recent for [redacted] products due to the facts stated above. Our position on the matter remains the same.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference...

to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
both offers were valid, I will proceed with small claims court.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
As I explained previously, sensitive information exists on the product and cannot be adequately erased. Moreover, I even provided a video to Staples as proof that the items do not work as advertised. See [redacted]
Regards,
[redacted]

We have looked into the issue and apologize for the inconvenience. We have processed an order and sent the customer 1 of the item free of charge. It was shipped to the customer's home and is currently tracking to be received tomorrow.

Staples apologizes for the inconvenience the customer experienced. We are sorry for the delay in approving the price match to [redacted]. We investigated the price match and determined that it is a valid price and adjusted the order accordingly.

We are sorry for the trouble you have encountered . We have reached out to our Contract Escalation team and found that order#[redacted] $325.31 for your account was owed. We have refunded to the account on order and cancelled out the account membership as per customer Request. Should see posting...

within next 10 business days should you have questions please contact [redacted]

We have contacted the customer and been made aware that the issue was resolved to the customer's satisfaction.

Staples apologizes to the customer for the inconvenience. We have issued a $50 Staples Coupon as a gesture of goodwill. This was sent via email.

Staples apologizes for any inconvenience we may have caused the customer. Whenever possible, our Copy and Print staff will try to accommodate on demand requests. However, due to our completing orders in the manner in which we receive them, our stores may not be able to complete your order while you...

wait. In the event the customer does not have sufficient funds to complete an order at the self service machines, our stores are unable to refund the portion of the copies that have been completed. As a goodwill gesture we have provided a $27.00 Staples Courtesy Coupon to the customer.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
I am not going to discuss legality of this Staple response, I will avoid this company for my future shopping needsI am requesting Staples to remove my name from their email and mailing list immediately. 
Regards,
[redacted]

I have reviewed the response submitted by the business and have determined that the response does satisfy my...

issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We apologize for the issues experienced by the customer. After discussions with the store, it has been agreed upon to credit the customer's method of payment $321.00. This should reflect on their method of payment within 3 - 5 business days. We apologize for the issues experienced and hope the...

customer will remain a valued Staples customer.

Staples apologizes for any inconvenience caused to customer. Staples is unable to remove or withdraw any applications submitted as inquiry to credit bureaus, Staples is uncertain of the impact this may have caused to the customer's credit report.Staples has been advised that customer will receive an...

Adverse Action letter in the mail with a contact number which she can call to receive additional answers.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns...

in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Every order I have placed in the last year have been verified.  I made one order that was questioned by Staples.  Even my credit card authorized the transaction.  And now I have to be placed on some blacklist without any way of rectifying the problem.  No fraud has been committed, no loss of product or money has happened yet Staples wants to pretend that they are doing the "right" thing by forcing me to purchase in-store.  My business doesn't have the time nor resources to be running to a store everytime office supplies are needed.  I can easily take my business elsewhere but am trying to give Staples the benefit of retaining my business since I have been a longtime customer and relatively happy with the service for the last few years.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[How do I know it was indeed caused by error?  Staples should explain how the error was made, if any customer received the advertised price, and all other details.]
Regards,
[redacted]

Staples position on this matter remains the same.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Staples replied and my account status has been update to Premier on May 13. Today June 7, 2016, I check my account online and I don't see my status has any change. I screen shot my staples account page side by side [redacted] website,  this can prove the date since June 7, 2016, staples don't have any update on my account and just make up some excuse to the customer. Very upset and this is an unacceptable service.   
Regards,
[redacted]

Staples apologizes for the inconvenience the customer has suffered. From what we have gathered, the orders were delivered successfully. We would advise that the customer should file a claim with [redacted] in order to have their packages located. As all items have been reported as delivered, Staples would...

be unable to issue credit for the disputed amount.