Staples, Inc.

Staples apologizes for the inconvenience. We reached out to the customer in regards to this matter. We informed them that we are unable to issue a credit in this manner as this is not how our return policy is set up. In order to receive a credit for this item, they will need to contact our Staples...

Brand Support at [redacted]; however, they will be required to provide them with a proof of purchase. In regards to the item left at the store, any unclaimed items will be treated as lost and found and discarded after 30 days. Please understand that we are unable to individualize this policy; our records indicate we have made several exceptions for this customer in the past but we are unable to continue to do so.

Staples apologizes for any inconvenience the customer has experienced. Left voicemail for customer on Aug 18, 2016 to advise a refund of $159.62 was issue back to her card and would take up to 3-5 business days to receive. Refund was credited back to her account on Aug 13, 2016. Emailed...

and left a voicemail for customer to advise this and provided the following Authorization number [redacted] to give to her bank to research.

Revdex.com:
 I received an E Mail from Staples saying they have removed me from their list.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Two things are clear:  the hard drive should never have been sent to the lab in the first place since work done in the lab involves corrupted hard drives, not drives having a virus. None of the work I was told would be done by the lab ever took place.  The lab simply copied the hard drive, virus and all, onto an external storage.  The second issue is that the technician referred to as the person manually recovering photos from the hard drive did so on her own time, at her home.  She asked my permission to do so and I was happy to agree.  She used her own equipment and had my hard drive in her possession.  At the time, she only worked a few hours weekly at Staples, and has since left that position.  This technician is well aware of how the entire situation was mishandled.  The claim that it was more cost effective to NOT reimburse the monies paid for a lab (which was reportedly the only option left) and now stating that it would have cost me more if I were charged hourly for work that did not take place on company time using company equipment is unacceptable.
Regards,
[redacted]

We are very sorry to hear the customer encountered a problem with the inlaid logo table. We have reached out to our Business Interiors division with whom the customer placed their order. As it turns out, we were advised that his table was delivered over a year ago and it had been in storage since...

that time. Due to the amount of time that has passed, we are unable to substantiate claims that the damage occurred prior to the item being placed in storage. Additionally, we are unable to return the unit due to the purchase being well outside of our allowable return period. As a goodwill gesture, we offered the customer the option of repairing the defect and that Staples would cover half the repair cost. Regretfully, due to the reasons outlined above, Staples is unable to provide a full refund.

Staples position on this matter remains the same. We would not be able to apply this offer to a substitute item.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[As the shipper of my package using [redacted] service, I would like Staples to forward my complaint to [redacted] for immediate action. As stipulated in my complaint, a [redacted] female supervisor did confirm to me during our telephone conversation that the manner in which my package was delivered by their delivery driver wasn't inline with their policies. This mplies that they didn't fulfill their part of the contract safely deliver my package. Based on this negligence by [redacted], I hereby request full refund of the cost of my package and postage. I believe that Staples has a vital role in this case since it is in their store that my package was accepted for onward delivery using [redacted] service.]
Regards,
[redacted]

Staples has resolved the Revdex.com compliant with this customer. Customers Rebate was never submitted due to his order being changed per his request This order change cancelled his original Rebate submission. Our Rebates team has created a new rebate on 6/27/16. called customer to let him know about his...

new rebate and also have sent a courtesy coupon for the inconvenience.

On 02/07/17, Staples processed the missing rebates. Unfortunately, it will take 4-6 weeks from that date to receive the rebates. Again, Staples apologizes for the inconvenience the customer experienced.

Staples is working on this issue and unfortunately it is taking longer than expected to get the results we would like. We are asking for little more time to take care of this customer in the manner that is best. Thank you

Staples apologized to the customer for the inconvenience they experienced when submitting a rebate. We have attempted to contact the customer via email that was provided to gather more information about the purchase. Once information is received, we will assist the customer with submitting the...

rebate and receiving the compensation.

Staples apologizes but due to fraudulent activity the customer's Staples Business Advantage account has been closed. We unfortunately are not able to reopen the account.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
 
Regards,
[redacted]

According to our order notes, it has been explained to the customer that the order placed ([redacted]) was cancelled and replaced under new order number ([redacted]). Since the original order was cancelled, the total amount reflects a $0. Since the funds had already been taken from the gift cards, we replaced the order and adjusted the order to a $0 balance. It would have taken an additional amount of time, normally 7 – 10 business days, to have these cards issued to the customer and then have to replace the order which would yield a receipt that shows the accurate balance paid. This was also communicated to the customer as the only way to have the order reflect the amount spent. We apologize to the customer for the issues that we may have caused, but the way the orders was cancelled and subsequently replaced, prevents us from generating a receipt or invoice that reflects the amount spent.

Staples apologizes to the customer for the inconvenience they have experienced. We have issued the customer a $10 coupon directly to their email address.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[As advised by Staples that they are currently in the process of having the my email suppressed so thatno further emails are sent is absolutely wrong as I Did received a Customersurvey form and my email address is still connected Rewards account that wascreated without my consent. If Staples have removed my email address andcanceled the account then I should not receive any email including surveys. I received the following SPAMemails on my email account (India)July 10th 2015 forStaples Order [redacted]July 12th 2015I Received “18 emails for Staples Receipts” from 1[redacted], Please don’t tell me One customer did 18 different transactionsin a single day in the same store for different items. July 14th 2015 anotherStaples Order Receipts from [redacted]July 15th 2015 IReceived 2 Staples Order Receipts from [redacted]July 16th 2015 Ireceived 1 Staples Order Receipts from [redacted]3 for the user [redacted] which is not me July 17th 2015 Ireceived 3 Staples Order Receipts from [redacted]
July 19th 2015 Ireceived 1 Staples Order Receipts from [redacted]And finally July 21st 2015I received 1 Staples Order Receipts from [redacted]
On July 21st 2015 when Icalled [redacted] and theperson who answered was rude to me and did not assist me at all, he never listenedto what I wanted to say or explain but he hung up on me telling me to call the800 number and chase them. Thou some from the store used this email address notthe customer care.Since July 21stI have been chasing for the answer why there is not “Unsubscribe” Link which isa mandate and trying to explain the situation to Business and even the Staplesoffice of president is not at all bothered.In total 28 Staples Order Receiptsall of them without “Unsubscribe” Link,  evenafter promising and advising that they are currently in the process of havingthe my email suppressed but I’m still getting Survey forms. And in total 34emails I have received which is very irritating.  Stapleas is sharing clientName, purchase history and other information across border and I have beentrying to explain that this is also a rick to individuals personal information isleaked and this is a high risk. Instead of being sorry ortaking serious actions, the only answer I get is they are currently in theprocess of having the my email suppressed and that is not done either.As once again I ask thesame questions 1. Why My personal emailaddress was added without my consent.2. I'mnot a customer then Why multiple Staples Receipt has been deliveredto myemail address.3. Whythere is no Unsubscribe button available in the Staples Receipt email.4. When Icalled the number [redacted] instead of rectifying thereerror they were rude to me.5.Staples is Showing Fake Sales? Or In correct Data? Or Data Forging? Ineither of them they are collection and sharing False information.6.Staples is not accepting its mistake but trying to hide the truth andmanipulating personal and customer information along with sending orsharing Sales Receipts.Staplesis not following any business policies and procedures as per the Norms or notfollowingLaw. I Want Department ofjustice to advise now what should be the next course of action and help me withthis. I need proper answers and security of US consumer, with data to be protectedby Staples.As I have been suffering Ineed Staples to compensate me for all this. Regards,
[redacted]

Staples apologizes for any inconvenience the customer has experienced. We issued compensation as agreed upon with the customer.

We have researched the customer’s claim with the store in question and received information about the events that led up to her address appearing on the label. We were advised that the customer was informed that USPS labels include the full address vs. UPS labels, which only show the phone and name....

We were advised that the customer opted for the USPS service due to the service having a lower cost for shipping. We were advised by the store that the store associate assisting her had shown the customer the completed USPS label, which contained the address and then proceeded with payment. As a goodwill gesture, we have sent the customer a check for $9.95 and also a $25 Staples Gift Card to be used on a future in-store or online purchase.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 I am only rejecting Staples response because I can't be sure the postcards will be delivered this time either until it happens and I survey the residents to make sure they received them. Since the two regular postal carriers on the route said they did not deliver the postcards the first time, I would like to keep this case open in the event the postcards don't get delivered again.    
Regards,
[redacted]

We apologize for the trouble we may have caused. The ad in question is the result of a typographical error. Per Staples terms and conditions, we would not honor the promotion, however, as a gesture of goodwill, we issued the customer a Staples Coupon as a result of the inconvenience.