Staples, Inc.

We have offered to return the unit for a full refund and provide the customer with a $25 goodwill gesture coupon. This is the same courtesy we extend to all of our customers and are unable to individualize our policies and procedures.

in response to your response. This is the same thing I have been told already. If the emails actually stop then at that time I will accept your action. For future reference I spelled my first name wrong on my [redacted] app. The correct spelling is '[redacted]' .Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
In the end I had to buy a replacement phone, so I would like to be reimbursed for it. I spent $709.03 on a new phone. I already paid them $132.44 to repair the phone. So I am requesting reimbursement for $576.59 ($709.03-$132.44).  Regards,
[redacted]

Staples apologizes to the customer as our coupon sender was causing issues where customers were not receiving courtesy coupon. I have reissued the $50 credit to the customers order and sent it to his email account.

Staples apologizes for any inconvenience the item not being available has caused. The customer accepted a new order for the product. The order was placed and is expected to be deliver on Monday 5/16.

Staples position on this remains the same and consider this matter closed.

Staples apologizes for the inconvenience the customer experienced. The receipt of an email order confirmation is simply a recognition that we have received your requested order, and does not constitute an offer to sell. We reserve the right to limit the quantity of any item sold, or prohibit a sale...

altogether. With a "while supplies last" item, we will not offer compensation, a backorder, or a raincheck in the event it is out of stock.

The credit will appear on the customer's next billing cycle. Should the customer have any other issues, we invite them to contact us directly to have it resolved.

Staples apologizes for the inconvenience, however we are unable to refund the customer due to proof of delivery. The customer will need to dispute the charge with their credit card company for further resolution.

Staples apologizes for the inconvenience we have caused. We reached out to the customer and filed a warranty claim. Since replacement parts are currently on backorder, we offered to issue the customer a Staples Coupon for the purchase price of the chair. The customer accepted and should receive this...

via email within the next 48 hours.

Staples would not be able to accommodate the customer's request. This customer has been advised why we would not be able to process their request as we have issued multiple amounts of coupons in the past regarding this same issue. We apologize for the inconvenience and consider the matter closed.

We reached out to the customer and explained that transactions are only charged the final amount. We assured them that we would address this issue internally to ensure that our representatives are communicating accurate information. We offered to look into switching the payment method to the gift...

card, but the customer was satisfied with the conversation and did not want to possibly delay the delivery.

We have tried contacting the customer via phone on two occasions, on each phone number provided and tried via email. At this time, the customer yet to respond. Should the customer reach out to us, we would be more than happy to resolve the issue.

Staples apologizes for the customer's inconvenience. We have reached out to the customer and as gesture of goodwill, we issued a $40.00 Staples Coupon.

Staples  investigated the customers claim again and was able to determine as of 12/2/2017 the item was removed from Staples.com as the header of this product was listed incorrectly.  Staples is not responsible for typographical errors. The customer was offered assistance in returning the item for a full refund at this time. Staples apologized for the inconvenience.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I agreed to accept the reimbursement for postage as well as the $25.00 gift card; however, the business and their associates have blatantly lied and I have not agreed to accept their response to the Revdex.com, since it not accurate and untrue.  Also, why are they not answering as to whether or not there was a camera in the copy center area where the problem occurred?
Regards,
[redacted]

We apologize tremendously for the inconvenience the customer has endured. The package was sent without any tracking information and would not be able to be located. Unfortunately, insurance was not purchased either. We have no other resources in which we can try to locate the package.

Revdex.com:
I have reviewed the response submitted by...

the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have...

reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  However, at the time that I had sent those faxes, the sign was not clearly in full view as I stated.  I am satisfied that the fee was refunded.
Regards,
[redacted]

Staples apologizes for any inconvenience the customer has experienced. The Rebate Easy Id number submitted it was incorrect. The Rebate Easy Id has been corrected and the rebate has been processed. Provided the customer with the tracking number and advised her it will take up to 15 business day to...

receive her [redacted] Pre-paid card for $36.00