Staples, Inc.

We are doing exchange for items at store level for customer.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
As I replied to the company "As I stated in my complaint, I ordered it over the phone not on your website. It will be in your interest to honor your listed price as how will I ever depend on your sales etc if I can't know if you will honor your prices..."The company is still saying it was the website it was NOT the website! I ordered it on the phone, you cant blame it on a typographical error. Staples has to man up and honor their prices and commitments.
Regards,
[redacted]

We are very sorry to hear that the customer's card was double charged for a recent purchase at our [redacted] store. Our research confirmed that due to the card being swiped more than once at our register, it caused a 2nd authorization for $635.99 to appear on their account. We reached out to the...

customer and received a reply back that the funds have been returned to their account. As a goodwill gesture, we have sent the customer a $100 credit via email that they can use on a future in store or online purchase.

Staples apologizes for any inconvenience we may have caused to the customer. Due to the popularity of the Black Friday sale, the demand was extremely high and we sold out of the [redacted] Air 2 faster than anticipated. Please note that emailed confirmations received upon placing an order are...

in recognition of your request for an item and not a confirmation that your order will ship. Sale items are "while supplies last" and as a result, we are unable reorder this item at the sale price once stock is replenished.

Staples apologizes for any confusion with our Rebate program and the inconvenience it has caused. After reviewing the customer's account we were able to locate accurate transaction details and submitted the rebate for our customer.

Staples apologizes for any inconvenience the customer has experienced. Staples has made multiple attempts to contact this customer by both phone and email with no response. Without crucial receipt information, no assistance can be provided. If this information is provided we will certainly assist...

further.

We apologize for the troubles the customer has experienced. We do show that the refund of $96.49 was issued to the [redacted] card that ends in 0407 on June 2nd. A credit invoice could not be provided as the credit was done through the original order. As a gesture of goodwill, we have sent a $25.00...

Staples coupon for the inconvenience.

Staples position remains the same and we consider the matter closed.

Staples apologizes for any inconvenience the customer has experienced. We have apologized to the customer and corrected all rewards numbers and issued the 6 $ in form of a new coupon . There was still one rewards number we where unaware of belonging to this customer.

Staples apologizes for the issues. We have reached out to the customer about their order. Unfortunately, it could not be fulfilled and was subsequently cancelled. The customer was informed that the order could not be completed. At this time, a new order would need to be placed at the current price.

We apologize for the inconvenience. We do not price match Black Friday items as it states in our terms and conditions. If the price at [redacted] is still on sale currently, you are more than welcome to contact customer service at 8[redacted] and request the price match be entered for an order.

Unfortunately, when the self service copy machine indicates that the customer does not have sufficient funds to complete the order, Staples is unable to offer a refund for the portion that has been completed. Staples is unable to substantiate the customer's claims that the machine indicating this was caused by a malfunction. We apologize again for any inconvenience this may have caused.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
The company states this over the phone but hasn't addressed why this was not disclosed on their competition pricing area of their website.  I have provided the attachment showing that this information was not provided.  I understand that the companies policy now but instead of wasting my time calling in to the call center, they should have disclosed their rules on the website.  My time is valuable as well and they have no issue wasting it.  Their site leads you to believe that this is so simple and easy but just not the case.  False advertising in my opinion and I have the proof in screen captures to prove it.  Will follow up with the attorney general's office as well if my demands are not met.  Also, if you look at [redacted]'s price for the toner today, it is still marked at $80.00.  I informed Staples that this was not a Black Friday sale but they didn't care.  Again all the proof is provided.
Regards,   
[redacted]

Staples will not be honoring the price match to [redacted].com as the item was a clearance item. Staples price match policy does not price match a competitor’s clearance item. Customer was notified in store and via Office of the President that the price match was not going to be honored. We have also addressed the way the issue was handled in store.

Staples apologizes for the treatment the customer received as noted in their complaint. We will address these issues internally with the appropriate parties. The Rewards were not issued as the coupon used was for in store purchases only. The customer placed in store kiosk orders, which do not...

qualify as an in store purchase. Additionally, the items have already been returned and refunded. We would be unable to grant any Rewards.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Clearly the Staples office in charge of investigating complaints did little more than accept the word of a manager who failed every step of the way to provide the service requested and to resolve this dispute.  Of course, she will defend her actions but if Staples wanted to determine the validity of my concerns, they would have done a thorough investigation.  I will use other means to gain resolution.
Regards,
[redacted]

Staples apologizes but in researching this matter it was determined that the reason the keyboard did not fit flush was due to the fact it was a 3rd party keyboard (not OEM). Additionally, when Ms. [redacted] dropped the unit off at the store she provided the store with a bag of screws that she had as a...

result of a self-repair attempt on the unit. Based on the these facts, we are unable are unable to grant her request to have her unit repaired by **.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns...

in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]