Staples, Inc.

We sincerely apologize for the misinformation that was given to the customer initially regarding the warehouse. Upon research, the item did have a typographical error in the description. Per Staples terms and conditions, we are not honoring the incorrect information that was stated online.

We apologize to the customer for any inconvenience. We contacted the customer and offered to send them a $100 Staples Coupon, which was accepted. We issued this via email to the customer and they were pleased with the resolution.

Staples apologizes to customer for the inconvenience caused. Staples partnered with the Staples credit provider to resolve the matter to customer's satisfaction. The issue is resolved and the case is now closed. Thank you!

Staples apologizes for the inconvenience. Our store has reached out to the customer about their order and invited them back so the order can be reviewed and completed.

We have reached out to the customer and advised them that we have refunded the order. We apologize for the inconvenience caused.

Staples apologizes for any inconvenience we may have caused to the customer. We have investigated the customer's concerns and deemed that the technology services paid for by the customer were completed appropriately. We are unable to substantiate the customer's compensation request but as a gesture of goodwill, the customer has been provided $25 Staples Gift Coupon towards her future purchase.

I have multiple chats where I have been offered the $40 and I can send them over to youI would like my $40 I will dispute these charges with the bankI will never shop with Staples againAnd as you can see by my rewards account I spend almost $500 every yearI can't understand from the confusion, and as a good will gesture why Staples can't send me $40So I will give you two optionsI am no longer returning this product since I would not have had to, since it is a rebate itemFirst option is send me a $40 [redacted] card, staples gift card, and or company checkOr I will dispute this with the bank and you will get absolutely nothing for the transcation Thank you for your time

As per Staples terms and conditions, gift cards are nonrefundable. The customer will need to dispute the charge with their credit card provider if they are unable to use the link.

Staples apologizes for the issues the customer experienced with this order. At this time a replacement has been delivered to the customer and a refund for the damaged unit has been issued. The customer should see that refund reflected with their bank in the next 3-5 business days. In addition a...

$50.00 Staples coupon has been issued to the customer. Again, Staples apologizes for this customer experience.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response addresses...

my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
My complaint is not your policy on typographical errors, my complaint is based on the fact that I called Staples after I placed the order and was told everytime that I would receive what is on the order [redacted] 13 w/**, 16GB RAM, and 1TB HD even though the fine print didn't match the product. I asked Staples on 11/20 (day after the order) to get back with me and confirm so that I could decide whether or not to cancel the order. There was no follow up. On my 4th call (11/22), a supervisor said they still didn't know what I would be receiving and that he could let me know in a minimum of 5 days since it was almost Thanksgiving. He never contacted me with any update. I ended waiting a week and a half from time of order to get the system and find out it was completely different than what the order and packing slip show. Bottom line is there has to be accountability. You can't just post anything you want on a global website have people place orders then say we aren't responsible for mistakes. I called right after I placed the order to confirm the order and system specs, and was told I was getting the system on the order [redacted] 13 **. A reasonable response would have been 1) to confirm which system I had actually ordered (yes have someone do the leg work), call me back, then I would have cancelled the order, or 2) Make it worth my time and trouble by honoring the purchase and upgrade me to the system that I purchased and waited for.
Regards,
[redacted]

Staples position remains the same. Expired ink is unable to be returned per the return policy, which can be reviewed at the following link: http://www.staples.com/sbd/cre/help-center/returns-policy-popup/

We have looked into each order and have found that all items were accounted for as delivered. The customer contacted us regarding his items, but did not elaborate on which items were not delivered and on which order. We invite the customer to contact us regarding the items that were not delivered so we can properly resolve the issue. Credit is issued upon return of the items or confirmation of a failed delivery. We would be more than happy to work with the customer to ensure that they receive the items that they have purchased.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.  I will like to know what staples is doing to ensure that the customer information is not being used by others and what type of resolve is in place that will prevent this from happening again.

Staples apologizes for any inconvenience caused to the customer. We are reviewing the interaction with the customer and the customer service associates and it will be handled accordingly. Our records show the price match was issued to the customers order, and I have issued a $15 coupon due to the...

issues with customer service.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[My Position also remains the same, the poor service has left me disappointed in Staples, the woman I spoke to on 5-19-2016 @ 12:13pm said she would call me back. As of 5-27-2016 I have not heard from her, the manager; furthermore she did not have the courtesy to call me and tell me this information.
Regards,
[redacted]

Staples apologizes for the inconveniences the customer experienced. We have issued a $20 coupon for the customer's June recycling. Their July recycling $20 will be issued by the 3rd Thursday in August.

Staples position on this matter remains the same. Should the card not arrive by the mentioned time period, we invite the customer to contact Staples directly. We would be happy to continue to work with the customer until the situation is resolved.

Staples apologizes to the customer for the inconvenience they experienced. The order was cancelled due to being out of stock and the customer was not charged. The pending authorization will drop off the customer's account within 3-5 business days.

We sincerely apologize that the replacement phone was not satisfactory. We have agreed to send a check in the amount of $576.59. The customer should receive this within 7-10 business days.