Staples, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
If Staples "does not set these rules and requirements, and as such, cannot be held responsible for the towing of customer's cars," then why is the Staples' company logo clearly identifiable on all of the parking lot signs even though this parking lot is shared with other businesses?  The fact that Staples doesn't take responsibility or stop this money making practice, it sends the message to your customers that Staples not only supports this deceitful business practice, but actively encourages it.  Additionally, the signs that you do have posted are deliberately written poorly and are confusing.  The beginning of the sign reads "Parking Permitted for Staples Customers Only" and as you scroll the fine print the zinger reads "No parking is permitted forany reason or length of time after patronizing the establishments." Furthermore, the fact that a parking lot watcher is paid to watch the lot as the tow truck operator waits close by to deliberately and immediately tow patronizing customers’ cars is appalling.  Finally, the Staples manger in this location is being yelled at in front of customers all day because cars of innocentcustomers are being towed. This is not good for your customers or your employee’s moral.  You have customers patronizing your store and this is how Staples shows its customer service and appreciation. Staples should be ashamed. This is an all around bad business practice for all those involved.  I have a consulting business and have been a loyal Staples customer for the last 10 years.  I assure you I will never patronize your [redacted] store again or for that matter any Staples store again.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  Staples has done nothing to address my concerns as a consumer. All they have done is recite their legal protections to avoid fulfilling the order as placed and offered their standard return policy which now requires my additional effort, time, and resources. It seems that the only one taking a hit here is me. Staples advertises and falsely sells an item for more than 3 days online but seems to have no consequences for it. I guess the error I made was trusting their brand again. The only reasonable solution is for Staples to honor the sells they made and correct this issue for the consumers who chose to spend their hard earned money on their website. From various forums, I'm far from an isolated incident with regards to this advertised item. Though I believe it was finally changed Tuesday Nov 28th, I have screenshots showing this item was still falsely advertised as late as Sunday Nov 26th. It went on sale Thursday Nov 23rd. 
Regards,
[redacted]

Staples apologizes for any inconvenience we may have caused. In reviewing the customer's transaction, we have found that the rebate in question for the $50 is currently processing and had been submit successfully. The [redacted] software was incorrectly listed. Per our disclaimer, this is a...

typographical error that will not be honored, however, we sent the customer a $25 Staples Coupon for the trouble. Finally, the customer was charged a tax rate of 3.5% as indicated on their transaction receipt.

We apologize for the troubles the customer has experienced. We have issued them a $50 Staples e-giftcard for the purchase price of the plan. The customer can expect to receive this in 24 - 48 hours.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
I reject the offer from Staples as they have not provided any documentation to me that stated that they are not responsible for any loss of data. Nor was I told by the employee at the time I left the computer with them. If they were not going to supply copies of the paper work to the customer they should have to inform the customer verbally. In addition the file were deleted and not recovered by Staples and the windows operating system was made invalid by what ever they did to the computer. The gift card would not cover the cost to replace the hard drive let alone the cost of a new licence for windows 10 pro. If this is how they treat customers it is no wonder they are losing customers to other retailers and all there top level executives are leaving. I do not feel that the request is unreasonable given they have not been able to prove that they have not damaged the computer or lost the files through their actions. They knew the machine did not connect to the internet when they took it from me. If they need that function to complete the repair they should of stated it to begin with. If compensation is not made I will be forced to seek legal action to resolve the issue.  
Regards,
[redacted]

Staples apologizes for the inconvenience the customer experienced. The rebate was created on 05/30/17 and will take up to 15 business days for the customer to receive. The tracking number for the rebate is [redacted].

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:I thank Staples for responding to complaint # [redacted] and accept...

the response given. However, as of December 27, 2015,  I do not see that a $39 credit has been issued or posted to my Staples account. According to a Staples phone representative, the credit does not appear to show within the Staples accounts system. Regards,[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or...

concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I received an email stating they would credit my account for the purchase amount. Twenty minutes later, I received an email stating they would not credit my account until I returned the product. I do not have the product. I never received the product, that is the whole issue! They never shipped the product.
Regards,
[redacted]

Staples apologizes to the customer for the negative experience. We have honored the price match on 11/10/16. The order total is $269.45 which is the $247.49 plus tax.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. The solution is very simple for Staples.  PROVIDE ME WITH A COPY OF THE CANCELLATION NOTICE FOR ORDER #9738899656, OR HONOR THE ORDER.  I have made this request on all my correspondence with Staples.
Regards,
[redacted]

Staples apologizes for any inconvenience the customer has experienced. We have apologized to the customer and his actual main concern was how the situation was approached and handled over the phone. The manager at the store has resolved the issue for him and made it right for him.

Staples has attempted to contact the customer via phone and email provided with no response. We apologize for the inconvenience the customer has experienced and would like to resolve it for the customer.

Staples Apologized to the customer for the inconveniences and replaced order to correct address for free of charge.

Staples apologizes for the misunderstanding and confusion surrounding the customer's account. We have advised the customer their order has been replaced with the price match honored. We have also applied an additional discount to the order for the inconvenience.

We apologize to the customer for the difficulties they experienced with their orders. Unfortunately, we did not have a sufficient stock available to fulfill the customer's orders. At the time of this writing, we are still depleted of stock availability. We will ensure this issue gets reported to our...

internal team members for further review.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
My opinion remains the same as well. Product shows as clearance item, website list this store as available for pick up, you go to the store and try to use the advertised coupon, then it is denied. Doesn't seem right.
Regards,
[redacted]

Staples apologizes for the inconvenience we may have caused. We reached out to the customer and informed them that we have refunded them the full amount of $55.20. We have sent them a receipt showing the refund as well. They can expect to see this reflected on their method of payment in 3-5 business...

days.

I am faced with an absolute schmozzle. The problem stated in 1990 with a LIRA I had transferred from [redacted] and locked in with Concentra as I was relocating to Australia. I had already 30 years of successful investment with Concentra ( Cooperative Trust Company of Canada) at the time. I signed a specific LIRA contract with the Cooperative Trust Co., account management. The problem was that after 23 years the LIRA grew from $9,600 to end $23,600. How can this be seen or construed as a Fit for Purpose investment strategy or return for an LIRA. When I asked for Concentra in 2005 to explore using other investment vehicles other than Term Deposits, I was told that in 1996, they moved away from the Mutual Fund market and could no longer offer options. However, if I was a resident of Canada, I could open an account with their appointed partner who did offer Mutual Fund equity.

As I am not a resident of Canada, I cannot open an account with any Cdn financial institution.

I am very annoyed that Concentra changed the investment vehicles they managed; and entered into a partnership with a new entity for Mutual Fund investments, and Concentra did not see fit to ensure existing LIRA's they had under administration had access to the new Mutual Fund investment partner. This falls in the grey morale obligation basket and thus beyond the capacity of the OBSI and the SFSC are toothless in the power they have been granted to facilitate. As for Concentra, they have flat out pulled the shutters down and have not offered to resolve this issue.

To top it all, investors in Concentra made more of dividends then I did through my Locked In Retirement savings.

Do Your Own Research before dealing with Concentra.

Revdex.com:
I have reviewed the response...

submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
They did as stated but they have now charged me twice what was agreed on. This company cannot be trusted it seems. I am trying to get the issue resolved with them. I will not consider this closed until the overcharges are corrected and I actually receive the product as agreed on.
Regards,
[redacted]