Stahl Construction Company

Dear [redacted],Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted].We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. We understand that you were unable to use your tickets due to...

a train delay on your way to the airport. We further reviewed your concern with [redacted] Airlines and verified that your tickets were invalidated and tagged as a no-show. We stated on your contract page prior booking that if any part of the ticket is unused, it would no longer have any value. We are sorry; however, your reservation is non-changeable and non-refundable. I know you expect a different answer; however, there are no other options that I can offer.Sincerely,Frich A[redacted]Executive Offices 
This contract for request number [redacted] was originally initialled on Sun Jul 26 23:28:43 EDT 2015
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for $17.00 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation.
$1,500 Medical Expense Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services.
We Found a Great Deal for You
 
 
$241
If you can depart from/return to [redacted] and fly during off-peak hours on your returning flight we can get you tickets for $241 per ticket including taxes and fees.
 
 
 
Departing Flight Information - [redacted]
From:[redacted]
To:[redacted]
0-1 ConnectionsDepart between6am-10pmJet Aircraft
Returning Flight Information - [redacted]
From:[redacted]
To:[redacted]
0-1 ConnectionsDepart anytime, including off-peak *Jet Aircraft
 
 
 
 
* When flying on off-peak flights your trip may start as early as 5 a.m. on the dates you requested or as late as 2 a.m. the next day. If your trip starts in the evening, there is a chance that your flights may arrive anytime on the day after departure.
 
 
 
 Passenger Information
[redacted]
 
 
 
[redacted]
 
 
Summary of Charges
 
 Airline Ticket Offer Price:
$188.88 per ticket
 Govt Taxes, Airline Fees and Agent Fees:
$52.65 per ticket
 Airline Ticket Trip Protection:
$0.00 Declined+ Add now  Recommended! 
 Number of Tickets:
6
 Airline Ticket Delivery:
$0.00   (Electronic Ticket)
 Airfare Subtotal:
$1,449.18
 Total Trip Cost: (All prices are in US dollars)
$1,449.18
Baggage fees are not included in your trip cost.
 
Important Information
 
•
Your airline tickets are non-refundable, non-transferable and non-changeable.
•
Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlines. You must fly on the flights assigned to you. Upgrades and standbys are not available and if any part of the ticket is unused it has no value after ticketed departure time.
•
Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles. Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss.
•
If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided.
•
You will be issued electronic tickets. Remember to bring a valid government-issued photo ID with you to check-in. Photo ID must match the passenger name provided.
 
Once you click "Buy My Tickets Now" below, we'll immediately purchase your tickets using the payment information you provided to us. In most cases, your complete flight itinerary will be ready for you in seconds. Remember, these tickets cannot be cancelled, transferred or changed.
 
Initial Here:
 ** 
I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy.
 
Please note: If you are ready to purchase, please select "Buy My Tickets Now". Due to constantly changing airline inventory, ticket availability is not guaranteed. You will be charged only upon a successful booking.

I
have received the consumer’s additional comments. As you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion.
 Our record indicates that the reservation was not cancelled due to
non-payment. [redacted] is the merchant of record and charged the consumer
for the purchase accordingly. American Airlines received a credit card dispute
for the charges of the ticket from the consumer’s bank. The ticket is
automatically cancelled once a dispute is initiated. The consumer must contact
the credit card issuing bank directly for any further information on the
dispute. I am
sorry that Priceline is unable to assist the consumer any further in this
situation.
 
Sincerely,
N.
D[redacted]
priceline.com

I am writing to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, you are receiving promotional email from priceline.com and you are unable to unsubscribe.   I have check our system and verified that we do not have your email address...

which is [redacted] in our email list. Can you please confirm that you are getting the advertising email at [redacted]? Once you confirm the email address in which you are receiving advertising email from us, I will escalate your case to our Marketing Team for further research.   Thank you for bringing this up to our attention, I hope to hear from you soon.     Sincerely, Executive Offices

I have received the consumer’s additional comments.  As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. Attached hereto is a  copy of the consumer’s contract page authorizing the non-refundable, non-changeable terms and conditions  for the purchase of one way coach class airline tickets. We are sorry that we are unable to assist the consumer any further in this situation. Sincerely,[redacted]priceline.comThis contract for request number [redacted] was originally initialled on Thu Jun 11 09:06:20 EDT 2015Your Trip Summary$1,500 Medical Expense Coverage Airfare DetailsDepart:Thu, August 6, 2015Departing Airport:[redacted]
[redacted]or[redacted]
[redacted]
[redacted]
[redacted]Flight Times:The airlines will choose your flight times. Your trip will start between 6 a.m. and 10 p.m. and you will arrive no later than 12:30 a.m. the next day.Connections:Maximum of 1 connection. (layovers will be no longer than 3 hours)Ticket Delivery:Electronic Tickets Passengers:[redacted] (under 18)[redacted] (under 18)[redacted] (under 18)[redacted] (under 18)Aircraft:Jet aircraftSummary of ChargesAirline Ticket Offer Price: $288.00 per ticketGovt Taxes, Airline Fees and Agent Fees:$47.05 per ticketAirline Ticket Trip Protection: $0.00 Declined+ Add now Recommended! Number of Tickets: 6 Airline Ticket Delivery: $0.00 (Electronic Ticket)Airfare Subtotal: $2,010.30 Total Trip Cost:(All prices are in US dollars) $2,010.30Baggage fees are not included in your trip cost.Important Information• Your airline tickets are non-refundable, non-transferable and non-changeable.• Your tickets will be one-way, coach class tickets issued on one of Priceline's partner airlines. You must fly on the flights assigned to you. Upgrades and standbys are not available and if any part of the ticket is unused it has no value after ticketed departure time.• Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles. Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss.• If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided.• You will be issued electronic tickets. Remember to bring a valid government-issued photo ID with you to check-in.Initial Here:  nc  I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy. I have received the consumer’s additional comments.  As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. Attached hereto is a  copy of the consumer’s contract page authorizing the non-refundable, non-changeable terms and conditions  for the purchase of one way coach class airline tickets. We are sorry that we are unable to assist the consumer any further in this situation. Sincerely,[redacted]priceline.comThis contract for request number [redacted] was originally initialled on Thu Jun 11 09:06:20 EDT 2015Your Trip Summary$1,500 Medical Expense Coverage Airfare DetailsDepart:Thu, August 6, 2015Departing Airport:[redacted]
[redacted]or[redacted]
[redacted]
[redacted]
[redacted]Flight Times:The airlines will choose your flight times. Your trip will start between 6 a.m. and 10 p.m. and you will arrive no later than 12:30 a.m. the next day.Connections:Maximum of 1 connection. (layovers will be no longer than 3 hours)Ticket Delivery:Electronic Tickets Passengers:[redacted] (under 18)[redacted] (under 18)[redacted] (under 18)[redacted] (under 18)Aircraft:Jet aircraftSummary of ChargesAirline Ticket Offer Price: $288.00 per ticketGovt Taxes, Airline Fees and Agent Fees:$47.05 per ticketAirline Ticket Trip Protection: $0.00 Declined+ Add now Recommended! Number of Tickets: 6 Airline Ticket Delivery: $0.00 (Electronic Ticket)Airfare Subtotal: $2,010.30 Total Trip Cost:(All prices are in US dollars) $2,010.30Baggage fees are not included in your trip cost.Important Information• Your airline tickets are non-refundable, non-transferable and non-changeable.• Your tickets will be one-way, coach class tickets issued on one of Priceline's partner airlines. You must fly on the flights assigned to you. Upgrades and standbys are not available and if any part of the ticket is unused it has no value after ticketed departure time.• Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles. Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss.• If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided.• You will be issued electronic tickets. Remember to bring a valid government-issued photo ID with you to check-in.Initial Here:  **  I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy.I have received the consumer’s additional comments.  As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. Attached hereto is a  copy of the consumer’s contract page authorizing the non-refundable, non-changeable terms and conditions  for the purchase of one way coach class airline tickets. We are sorry that we are unable to assist the consumer any further in this situation. Sincerely,[redacted]priceline.comThis contract for request number [redacted] was originally initialled on Thu Jun 11 09:06:20 EDT 2015Your Trip Summary$1,500 Medical Expense Coverage Airfare DetailsDepart:Thu, August 6, 2015Departing Airport:[redacted]
[redacted]
**
[redacted]
[redacted]
[redacted]
[redacted]Flight Times:The airlines will choose your flight times. Your trip will start between 6 a.m. and 10 p.m. and you will arrive no later than 12:30 a.m. the next day.Connections:Maximum of 1 connection. (layovers will be no longer than 3 hours)Ticket Delivery:Electronic Tickets Passengers:[redacted] (under 18)[redacted] (under 18)[redacted] (under 18)[redacted] (under 18)Aircraft:Jet aircraftSummary of ChargesAirline Ticket Offer Price: $288.00 per ticketGovt Taxes, Airline Fees and Agent Fees:$47.05 per ticketAirline Ticket Trip Protection: $0.00 Declined+ Add now Recommended! Number of Tickets: 6 Airline Ticket Delivery: $0.00 (Electronic Ticket)Airfare Subtotal: $2,010.30 Total Trip Cost:(All prices are in US dollars) $2,010.30Baggage fees are not included in your trip cost.Important Information• Your airline tickets are non-refundable, non-transferable and non-changeable.• Your tickets will be one-way, coach class tickets issued on one of Priceline's partner airlines. You must fly on the flights assigned to you. Upgrades and standbys are not available and if any part of the ticket is unused it has no value after ticketed departure time.• Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles. Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss.• If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided.• You will be issued electronic tickets. Remember to bring a valid government-issued photo ID with you to check-in.Initial Here:  **  I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy.

Complaint: [redacted]
I am rejecting this response because most other travel websites will give a 24 hour window to cancel a trip. Priceline does not offer such an option, which I think is unfair to the consumer. While I understand I signed a contract with Priceline and they refuse to adopt a 24 hour grace period, I find their policy unfair to the consumer and would like the company to change this unfair practice.
Sincerely,[redacted]

I
have received the consumer’s additional comments. As you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion.
 Our record indicates that the reservation was not cancelled due to
non-payment. [redacted] is the merchant of record and charged the consumer
for the purchase accordingly. American Airlines received a credit card dispute
for the charges of the ticket from the consumer’s bank. The ticket is
automatically cancelled once a dispute is initiated. The consumer must contact
the credit card issuing bank directly for any further information on the
dispute. I am
sorry that Priceline is unable to assist the consumer any further in this
situation.
 
Sincerely,
N.
D[redacted]
priceline.com











4/4/2016






Complaint

On 3/16/2016, I made a reservation on Priceline.com for a hotel in Page, AZ from 4/16/2016 to 4/18/2016
Itinerary# [redacted]
I used their "Express Deals" option. As per the express deals options page on Priceline.com, Comfort Inn & Suites is a 2 start hotel. I had opted for 2.5 star hotel...

and I was assigned Comfort Inn. Why should I settle for 2 star hotel when I have clearly paid for 2.5 star hotel. Within half hour of the online transaction, I called up the customer care for Priceline.com and explained my problem to a senior Customer Relations Agent - Alex. He agreed that on Priceline.com, [redacted] is referred to as a 2 star hotel but the specific [redacted] hotel in Page, AZ is a 2.5 star hotel. Because the express deals option, assigns the hotel after you have booked, there was no way I could have known which hotel I can get. I followed the advice that was displayed on the screen. I do have a snapshot proof where it clearly states that 2 star hotel - [redacted] or similar and 2.5 star hotel - [redacted] or similar. In spite of this misleading information of the page and the agent agreeing that there was a confusion, my request for assigning a 2.5 star hotel was denied. I was not asking for a refund or my money back or change in dates. I was simply asking that my reservation be honored and to be given a proper 2.5 star hotel. After spending an hour on the phone, Alex refused to entertain my question and got rude about it. I would like to report this matter as its clearly Priceline's fault and the misleading information on their website led to this whole issue. I have a snapshot of priceline's website to support my case.







Desired Resolution

I would like to be assigned a 2.5 star hotel room in Page, AZ as per my original request.

Consumer Business Dialog

PTR: [redacted]
Customer's Name: [redacted]
We contacted  Mr. [redacted] requesting a copy of the
receipt listing the fees he paid ACE for this reservation.
Sincerely,
Jenn H[redacted]
Executive Offices

Thank you for taking the time to contact us regarding your reservation at th[redacted] Hotel for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand that your hotel...

did not accommodate your reservation when you attempted to check-in on April 9, 2017. We verified that your hotel is pet-friendly and would be willing to allow your pet to check-in with you; however, you wanted a hotel that would accept a cash deposit for incidentals. Prior booking, we indicated that the hotel would required a credit card for your security deposit and it would be at their discretion and they would accept cash. Your reservation is truly restricted; however, your hotel allowed us to make an exception and a full refund has been processed in the amount of $66.82. We apologize; however, we will be unable to refund the additional cost you paid for your new booking.   We are sorry we did not provide you the answer that you are looking for and we thank you for your time.   Sincerely,   [redacted] Executive Offices

Please see the response below that we have sent to the customer.  Thanks. [redacted]
*Thank you for taking the time to contact us regarding your rental car reservation with [redacted] for Trip Number [redacted]. I am writing to let you know that we have received your...

Revdex.com concern in our Executive Offices. We understand that you would like to cancel this rental car reservation. We apologize for the confusion. Our records show that the cancellation policy you saw was for the Collision Damage Coverage/Insurance of $11.00 per day, which you did not purchase upon booking this reservation. If you have purchased the Collision Damage Coverage, you can cancel the Collision Damage Coverage alone up until the requested pickup time. The cancellation policy of the rental car reservation can be found under the Important Information below portion where you were asked to enter your credit card information. The cancellation policy shows thefollowing: Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used. However, as a one-time exception, we have canceled this reservation and your refund has been processed. A refund for $299.53 was issued today, October 26, 2016. We will issue a refund to your bank within one business day. Your bank will then post it to your account. The bank processing time varies so please check with them if you do not see it in your account within a few days. I hope you find my reply helpful and we thank you for your time.  Sincerely, [redacted]
[redacted]es

Complaint: [redacted]
I am rejecting this response because:
I am not so much rejecting this response but am confused. I thought this complaint was with [redacted].com not priceline. how did priceline get involved. can you advise should I open a new complaint with [redacted].com or what should I do 
Sincerely,
[redacted]

I
have received the consumer’s additional comments. As you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. The following email was sent to the consumer
addressing the inquiry.
Dear Ms.
[redacted],
  
We are
writing to let you know that we have received your Revdex.com
concern in our Executive Offices in regards to your rental reservation with [redacted] booked under Trip Number [redacted]. As we understand, you would like to have the
refund process to a different credit card since the credit card you used to
purchase the Collision Damage Insurance is no longer active. Please be advised that
for security purposes we must process the refund back to the original form of
payment. Your bank will recognize that a credit was placed into your old
account and will either transfer it to a new account or contact you to advise
that they have a credit. We suggest they you contact your bank with any
questions regarding the credit.
 
We apologize
for the inconvenience and hope you find this information helpful.
 
Sincerely,
 
[redacted]
Executive
Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for contacting us regarding your reservation with the [redacted]s South Padre Island for Trip Number [redacted].   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We understand that you were unhappy...

with the hotel you received. We evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, décor, etc. We are sorry to hear that your hotel fell short of your expectation. We appreciate your feedback and we have contacted the appropriate people at the hotel to share your concerns and they have advised that your reservation was used; therefore, no refund will be offered.   Moreover; we provide hotel chain examples for illustration of what you may expect when choosing a star level and we do indicate that the brands shown are only examples and may not be a part of our program. Every hotel is different and not all hotels within a certain chain have the same star level rating. We truly wish we can provide you the answers you are looking for; however, due to the restrictions associated with your reservation, we are unable to offer any other resolution.   We apologize for any inconvenience and we thank you for your time.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:I had to pay for the negative account balance and still have not been compensated for this in any way. I am a mother of 3 living on welfare I know how every penny is going to be spent and for you to tell me that it's my mistake is ridiculous and offensive. When it came time for my money to be taken from me no questions were asked it was done like you were entitled to it, yet try to get my money back which I never authorized you to take and it's been the biggest hassle of my life. I'm so very upset by this and can't tell you what a negative impact this mistake has had on me and my family. I'm at risk of eviction my utilities were stopped at one point not to mention the gas and food we've gone without. I'm not asking for much just what Priceline stole from me.
Sincerely,
[redacted]

Complaint: 1[redacted]
I am rejecting this response because:This is a flat out LIE. The charges were FINALLY released LATE afternoon on the 26TH b/c I had to call into your customer service line, be lied to by one customer service rep, demand to speak to a manager - a very rude manager who FINALLY called my bank on 3-way to get them to take the charges off.   I have no idea how you can tell someone their card is rejected, then CHARGE them SIX times with NO reservation, then have your customer service reps LIE to them about how you have to wait 7 days to get the money back.  I had to be really ugly on the phone just to get MY money back, which is very sad.  TERRIBLE business practices from your company!!!!!  This caused me so much stress on top of having to go to a funeral on Saturday.  
Sincerely,
[redacted]

I have received the consumer’s
additional comments. As you requested, I have again reviewed this matter to see
if we overlooked anything that might support a more favorable conclusion.
 









·       
Complaint taken over the phone by Revdex.com Staff:
      Consumer
states that she booked a rental car + hotel for 5/6/15;     however the company booked the
reservation for 4/6/15. The company states that they could not change
the date, and the consumer is being charged $172.00. Consumer states that she
called to let them know of the error, and the company advised she had to pay
for the reservation of the vehicle. Consumer states the she was not made
aware of any refund clause or disclosure, and that if there was a disclosure,
she never agreed to it.

·       
Desired Settlement

Consumer wants a
full refund back to her credit card



 
I am sorry that the consumer was
unaware that she/he selected a non-refundable reservation, and believes that Priceline
confirmed the wrong dates.
 
Attached hereto is a copy of the consumer’s
initialed contract page authorizing the non-refundable non-changeable terms and
conditions of the purchase, as well as the travel dates selected and also authorized
by the consumer.
 
The consumer was provided with a contract
page/check out page listing the details of the selected reservation, including
the selected travel dates. In this instance the consumer viewed the dates listed
on the check-out page, and agreed to the terms and conditions, including the travel
dates, by initialing the contract page.
 
Unfortunately, there is nothing we can
add to what has already been stated in our previous correspondence. I am sorry
that Priceline is unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

I
have received the consumer’s additional comments. As you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. Unfortunately, there is nothing I can add to what
has already been stated in our previous correspondence. I are sorry that we are
unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

We are contacting you today regarding your American Airlines reservation for Trip Number [redacted]   We are writing to let you know that we received your Revdex.com concern in our Executive Office.   Airlines adjust their schedules for a number of reason and do not communicate...

why the change occurred when notifying travel agents or customers. When a schedule change occurs the airline will usually rebook you on an alternate flight closest to the original departure time. Once the airline notifies us, we make every attempt to notify you of the changes via email and publish the updated itinerary on our website. When we received the notification from American Airlines that they had a schedule change on March 12, 2017; we sent you an email advising the schedule and provided the copy your updated itinerary the same day. Please be reminded that we will resend the email we sent you on March 12, 2017.   Airlines do not typically offer compensation when their flight schedule changes. However, we value your business with us and we would like to offer $50.00 refund per ticket as a gesture of goodwill, total of $200.00. The amount will be available to your account in 3-4 weeks.   Thank you, Ms. [redacted], for taking the time to notify us of this situation. We hope to have the privilege of serving your future travel needs under more pleasant circumstances.   Sincerely,   [redacted] Executive Offices

Dear [redacted]
*
Thank you for contacting us regarding your reservation at
the Ramada Inn and Suites Lebanon booked under Trip Number [redacted]
 
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you are...

requesting a
refund on your past hotel reservation.
 
We contacted the hotel and spoke with Hamel at the Front
Desk. We were advised that no concerns were brought to their attention during
your stay, and upon check-out the Front Desk asked if there were any problems
with the room, and no concerns were stated. We are sorry if you were unhappy
with your past hotel stay; however, we are unable to offer a refund or
compensation back to your credit card as requested.
 
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions.
 
Sincerely,
 
Teddi C[redacted]
Executive Offices

We are truly sorry to learn about the
difficulties the customer experienced. This is certainly not indicative of the
kind of customer service that we strive to provide.
It is our goal to provide quality service and we
regret any incidents that created the perception that we have not provided the
customer with adequate service.
 
Sincerely,
N D[redacted]
Executive Offices