Stahl Construction Company

Complaint: [redacted]
I am rejecting this response because:       The Priceline advertisement is subliminal.  It entices with a sense of assuredness that is not sincere.  As a novice "online" consumer,  I was unaware of this rigid structure.  My concern was to modify the dates I had chosen for car rental, because a mistake had been made. There should be an opportunity for redress, but I could not contact them.  Their system is not responsive to inquiry.  Priceline ignored the $22.00 for collision insurance they charged.  Since the dates requested were wrong, I made a commitment to continue their service. Therefore, how can they sequester $61.44 for a "need" they did not fulfill?
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:This is a deceptive practice.  While researching hotels in [redacted] on the website, the specific area is listed in parentheses, in my case ([redacted]).  The given hotel is listed as ([redacted]).  I looked at all hotels listed as ([redacted]) before attempting the name your price option and expected any hotel I was given to have that distinction.  Again, I reiterate, VERY deceptive practice!
Sincerely,
[redacted]

Hi.  Please see the response below that we sent to our customer. Thank you. [redacted] Thank you for taking the time to contact us regarding your reservation with Delta Air Lines for Trip Number [redacted] We are writing to let you know that we received your Better Business...

Bureau concern in our Executive Offices. We understand that you are requesting for a full refund of your tickets.  The terms, conditions, including the fare rules of your tickets, were presented to you for review before booking. As stated on your contract, free cancellation was only available until 11:29pm EDT of November 4, 2016.  Our ability to assist you and option(s) we can provide is based on the fare rules of your reservation. The fare rules dictate whether the ticket(s) can be cancelled, refunded or exchanged. The fare rules is being governed by the airline. Since your carrier is the merchant of record for your ticket, all exchange and cancellation fees are passed along to the airline. As a travel agency, we have to abide by the airline-imposed fare rules. We have reached out to Delta Air Lines and requested an exception on your behalf. We apologize; however, they denied our request. As per fare rules, your tickets are non-refundable and non-transferable. The only option they can allow is to re-book the reservation for a fee of $200 per ticket, and you will be responsible for the fare difference. As a gesture of goodwill, we will waive the $30 per ticket service fee. Please be reminded that the exchange and travel must be completed by November 2, 2017. Kindly contact our Air Travel Services Department once you are ready to exchange. We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, [redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Ms. [redacted],
Thank you for taking the time to contact us regarding
your reservation at the [redacted] Inn And Suites At [redacted] for
Trip Number [redacted].
We are writing to let you know that we have received your
Revdex.com concern in our Executive...

Offices.
We understand your concern about the quality and rating
of your hotel.
We evaluate each participating hotel on many different
criteria, including cleanliness, guest satisfaction, d?cor, etc. We apologize
for the inconvenience and we appreciate your feedback. We will contact the
appropriate people at the hotel to share your concerns. We reviewed your
reservation and verified that a full refund in the amount of $145.25 was
processed. If you need to check the status of your refund, please contact your
bank directly to inquire about their processing time.
Thank you for giving us the opportunity to assist you and
we thank you for your time.
Sincerely,
Frich A[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:This is not what it states on the general website.Therefore is very misleading and deceptive. The page the company just sent should be the header for their policy, not having to chase fine print.I will still have to disagree with the company. If you find a lower price we will beat it. That's what they should stick to.
Sincerely,
[redacted]

Dear Mr[redacted],
Thank you for taking the time to contact us regarding
your reservation at the [redacted] Resort and Casino for Trip Number
[redacted].
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
We...

understand that you are requesting to cancel your
first reservation for trip number [redacted]. We reviewed your booking and
verified that the hotel portion of your package is restricted. We apologize;
however, it cannot be changed, cancelled or refunded.
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time.
Sincerely,
Frich [redacted]
Executive Offices

I am in receipt of the inquiry initiated by the above-mentioned consumer and appreciate the opportunity to respond. 
 Attached hereto is a copy of the consumer’s initialed contract page agreeing to the terms and conditions of the purchase.
On each consumers’ contract page we place the following disclosure regarding requests for bed types labeled under Important Information.
Review Important Information
All rooms will accommodate up to 2 people. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline.
If you require a specific bed type, please contact your hotel directly. All bedding requests are based on hotel availability and are at the discretion of the hotel. A fee may be incurred and is the responsibility of the customer.
 
Again, thank you getting in touch about this.
 
 
Sincerely,
N D[redacted]
Priceline.com
This checkout page for trip number [redacted] was submitted on 2015-09-18 10:46:14
Please Review Your Request

[redacted]
[redacted]
3½ Star Upscale-Plus Hotel  
Which hotel will I get?
Check-In Date:
[redacted]
Check-Out Date:
[redacted]
Region
[redacted], **
City Areas: 
Check-In Time:
Varies by hotel. Guaranteed late night arrival if needed.
Check-Out Time:
Check-out times vary by hotel
Room 1:
[redacted]
Number of Rooms:
1
Number of Nights:
3
 
Offer Price Per Room, Per Night:
US$ 160.00
Travel Insurance:
US$ 15.00
Subtotal:
US$ 480.00
Taxes and Service Fees:
US$ 99.33
Priceline Hotel Coupon:
-US$ 0.00
Total Charges*:
US$ 579.33
Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired
 *Prices are in US dollars.
We Recommend Trip Protection
Life is uncertain...plan for the unexpected.Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >>
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events.
24/7 Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services.
Yes! I'd like to purchase Trip Protection for USD5.00 per room, per night. Terms and Conditions
No, thanks. I prefer to travel without Trip Protection.
Important Information
  All rooms will accommodate up to 2 adults. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.
  Reservation is guaranteed for arrival on the confirmed check-in date only. If you do not check-in on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.
  If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requested. Please note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested. The hotel that is selected may or may not be one that you have seen during a hotel search on priceline. Any sorting or filtering options previously used will not apply to this Name Your Own Price request. Priceline will immediately charge your credit card the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your PayPal account the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your PayPal account will not be charged.
  The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price.
  Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives.
[redacted]
I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of Coverage. I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.

Complaint: [redacted]
I am rejecting this response because:This was an "Express Deal" and not a name your own price deal.  In addition, Priceline does not provide a complete  listing of the hotels that are within the selected area with the grading for the hotels that you may be accepting the purchase.  By not having a complete listing you can only go by what is listed as available on their website.   By not having a listing the consumer has no information on which hotels fall with the star rating that you are agreeing to reserve a room with.    In addition, the hotel which was an express deal was not even listed on their website.  So the assumption is that you will be awarded one of the hotels that is currently showing on Priceline with the star rating shown.   As stated before, I have  gone into the Priceline website and I have not found this hotel listed as being available to reserve a room from. 
Sincerely,
[redacted] Theisen

Thank you for taking the time to contact us regarding your rental car reservation with [redacted] [redacted] for Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We understand that you are not happy with this policy and we really wish that we could give you the resolution that you are looking for; however, we truly are unable to offer a refund for the expenses you incurred for this booking, including the price difference if you have to pay a higher rate for your new reservation.   Our apologies that we are unable to provide the refund you are seeking.   Sincerely,   [redacted] Executive Offices

[redacted]   Thank you for taking the time to contact us regarding your reservation at the [redacted]t for Trip Number [redacted]   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We apologize for the...

difficulty you encountered. We understand you advised the hotel did not have any rooms available and your were unable to use your reservation. We also understand you are requesting for a refund. We reviewed your reservation and verified you were a no show. The hotels General Manager, Annie advised you attempted to check in earlier than the hotels normal check in time, 3:00 PM. The hotel advised they were not sold out on the dates of your travel because your reservation was not until 3:00 PM local hotel time on March 4, 2017. Please note that check in and check out times vary depending on the hotel. In normal circumstances, your reservation is non refundable. As a one-time exception to the cancel policy, a full refund of 62.16 USD was issued on April 13, 2017. The refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days.   Thank you for giving us the opportunity to assist you and we hope you find this information helpful.   Sincerely,   [redacted] Executive Offices

Hello. Please see our response below. [redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our...

Executive Offices. We understand that you requested to cancel the booking for a full refund because the reservation was made without your approval. We see in our record that a member of our Social Media Team was able to assist you with your concern. We found that an exception was provided to you by our travel partner and a full refund has been processed back to your card.  If you need further assistance with your hotel reservation, please feel free to reply back to this email. Thank you for allowing our team to assist you with your concern.          Sincerely,  [redacted]Executive Offices

I am sorry that the consumer was unable to obtain confirmation for an airline ticket request.
Priceline does not guarantee confirmation for airline ticket requests, and airfares are not guaranteed until purchased.
The consumer may contact Barclay's Customer Service Team directly at ###-###-####...

(###-###-#### outside the U.S.) for any assistance with Barclay’s credit card services.
I hope you find this information helpful and appreciate the opportunity to address this matter.
Sincerely,
N D[redacted]
Executive Offices

Thank you for responding to my concern.  From the time that I knew I wouldn't be able to fly I immediately called customer service line for Priceline to let them know that I did not feel safe to fly in my condition. Rightly so, I was coughing and dizzy and very very weak, I drove myself to [redacted] Hospital emergency room and was seen by the attending physician on call,  although the physician said I wasn't contagious, I ran a fever of 102-103, I informed the nurses as well as the physician to descibe that I couldn't make my flight because of it. They provided me with an excuse as well as what my symptoms were.  I would have called Priceline right after I got back home, if they had said that. I was more than grateful for that. The medication was [redacted] with [redacted] so from the time I left the emergency room , waiting to get the presciption filled I was incoherent and just wanted to go to bed. I was bedridden for at least five days, I have the documentation from the hospital stating were I was and who the physicain was, and the hospital bill as well as the prescriptions.   I am asking Priceline to refund me the money, or credit for future travel, since they stated that they would. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me pending outcome of [redacted] response. 
Sincerely,
[redacted]

Hi. Below is the response that we sent to the customer.  Thanks. [redacted]
*Thank you for taking the time to contact us regarding your reservation with Virgin Atlantic for Trip Number [redacted] We are writing to let you know that we received your Revdex.com...

concern in our Executive Offices. We understand that you found a lower rate on our website for the exact same itinerary and requested from our Customer Service that we apply the Best Price Guarantee to your reservation. We are also informed that you attempted to book the lower rate. We apologize that our representative was unable to find the lower rate you found on our website. We have look into your record and found that you attempted twice to book the lower rate. Unfortunately, since you have a confirmed reservation, our system prevented you to book the exact same itinerary, for the same passengers. Our system was set up that way to protect our customers from duplicate bookings.  After careful review of your concern, and as a gesture of goodwill, we came to a decision to allow a one-time exception and refund you the price difference. We managed to find the two attempts you made in booking the lower rate, and, these are the Request Numbers 1[redacted] and 120[redacted] We see the total cost was $1,130.32 USD. Between your confirmed reservation and the lower rate, the difference is 39.20 USD. We have forwarded a request to our Accounting Department to process the refund (39.20 USD). This will go through a review process which normally takes 10-14 business days. Once the refund request process has been completed, it will be refunded through our system within one business day. The refund will be processed back to the card used in booking the reservation. You will be receiving email messages from us with updates of the refund request.  Thank you for giving us the opportunity to assist you. Sincerely, [redacted]Executive Offices

Please see the response below that we have sent to our customer.  Thanks. Dear Ms. [redacted], Thank you for contacting us regarding your hotel reservations for Trip Numbers [redacted] and [redacted]. We are writing to let you know that we received your Revdex.com concern in our...

Executive Offices. We apologize for the difficulty you encountered. We understand you are requesting for a refund of your reservation at the [redacted] because the hotel has a casino. We reviewed your request and confirmed your reservation was booked at a hotel with a casino because it was one of the guaranteed amenities you selected prior to purchase. We reviewed your request and confirmed your reservation with Trip Number [redacted] was canceled for a full refund of 68.82 USD on November 23, 2016. The refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days. Furthermore, We understand you are requesting for a refund of your reservation at the [redacted] because your 12% hotel coupon with coupon code, [redacted] cannot be applied to your reservation. We also understand you have concerns regarding your Priceline Rewards [redacted] points. For concerns regarding your Priceline rewards [redacted] points, kindly call [redacted] customer service at ###-###-#### or send them an email at [redacted] customer service, will be able to give you all of this information in greater detail. Regarding your hotel coupon, it can only be successfully applied to Name Your Own Price and Express Deal Hotel reservations. Kindly review the rules and restrictions that apply to your coupon. We reviewed your reservation further and confirmed your reservation cannot be changed, canceled or refunded. As a one-time exception to the cancel policy, we can cancel this request for a full refund of 121.84 USD as long as it is any time before January 6, 2017. Kindly reply to this email, if you wish to proceed with the cancellation. We hope to hear from you soon. Sincerely, Junko A[redacted] Executive Offices

Dear Mr. [redacted],
We are writing to let you know that we received your Revdex.com concern in our Executive Offices regarding your airline ticket refund request for Trip Number [redacted]. We apologize if you experienced poor service. We understand that you are requesting a refund...

and have forwarded your military change of order document to the airline requesting an exception to their cancel policy. However, the airline denied the refund request because the military order document provided was issued prior to booking the reservation.
The airline offered to refund taxes amounting to $164.50 per ticket. Please advise if you wish to receive a refund of the taxes so we can contact the airline on your behalf to request the tax refund.
We apologize for any inconvenience and hope you found this information helpful.
Sincerely,
Zadhy S[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:The ad clearly stated that, by becoming approved (implying an instant approval!) for the Priceline credit card, the discount would be applied to the FLIGHT purchase, NOT as a credit on the [redacted] Bank credit card bill to be applied at some later date. I contend that the way the ad was displayed was intentionally misleading.
Sincerely,
[redacted]

We apologize for the confusion. Prices are constantly changing depending upon availability and travel dates. Because of this, we provide our Best Price Guarantee, which applies to every Air, Hotel, Rental Car, Cruise and Vacation Package sold on priceline.com. If you find a lower price for the...

same itinerary, we'll refund 100% of the difference. To initiate your claim, you should call us within 24 hours of booking on priceline.com or up until midnight the day before travel if you purchase an Express Deal or Name Your Own Price® reservation. The lower price, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment and from the same point of sale as your original reservation when you call us. The lower price must be an exact match to the itinerary booked on priceline.com, including offering of a comparable cancellation policy. This means that the lower rate must be of the same itinerary, including the hotel name which is provided or revealed prior to purchase. Please note that you purchased both reservations using our Express Deal option where the hotel name is revealed after purchase. Since the reservation you've made on March 7, 2018 does not provide the hotel name prior to booking, the refund for the price difference was not processed. However, despite of the restrictions, as a one-time courtesy, your refund for the price difference has been processed. A refund for $87.00 was issued today, March 10, 2018. We will issue a refund to your bank within one business day. Your bank will then post it to your account. The bank processing time varies so please check with them if you do not see it in your account within a few days. I hope you find my reply helpful and we thank you for your time. Sincerely,Executive Offices