Stahl Construction Company

Important Information About Your HotelThis confirms that Request Number [redacted] for your hotel reservation has been cancelled as of 06/24/2015 at 04:41 PM. Priceline has processed the refund to your method of payment. You can expect to see it posted to your card within 5 business days. A summary of all charges related to this order is shown below. Please note that Express Deal hotel rooms purchased through priceline are non-cancellable and non-changeable. This is a one-time only refund which has been granted based on the extenuating circumstances relating to your hotel request.Total Original Cost (including taxes and fees and $0.00 priceline hotel coupon)$355.30($355.30)$0.00Hotel Cancellation Fee$0.00$0.00$0.00Total Charges to Credit Card:$0.00 Refunds and charges may appear on your credit card statement in a different order than shown above, and the values may be different. However, the total charges which you will be responsible for on your credit card will be equal to the "Total Charges to Credit Card" amount shown above. Please allow a full billing cycle to pass for all refunds to be processed. If you need any further assistance please send us an email by clicking here. We would be happy to assist you in any way we can.

Roman";
mso-bidi-theme-font:minor-bidi;mso-ansi-language:EN-US;mso-fareast-language:
EN-US;mso-bidi-language:AR-SA">Our record indicates that this reservation was canceled and a full refund was issued.

I have
received the consumer’s additional comments. 
As you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion.
Unfortunately, the consumer's selected purchases are non refundable and non changeable, and there is nothing we can add to what has already been stated in
our previous correspondence.  We are
sorry that we are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond. According
to the consumer, he was unable to obtain reservation confirmation for his/her requests
reservation. Priceline
is unable to guarantee confirmation for consumer...

reservation request. Priceline
tells consumers that rates are not guaranteed until purchased. We
are sorry that the consumer was unable to obtain confirmation for the requested
reservations. and appreciate the opportunity to
clarify.
 Sincerely,[redacted]Priceline.com

I am in receipt of the inquiry initiated by the above-mentioned consumer and appreciate the opportunity to respond. 
 Attached hereto is a copy of the consumer’s initialed contract page agreeing to the terms and conditions of the purchase.
On each consumers’ contract page we place the following disclosure regarding requests for bed types labeled under Important Information.
Review Important Information
All rooms will accommodate up to 2 people. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline.
If you require a specific bed type, please contact your hotel directly. All bedding requests are based on hotel availability and are at the discretion of the hotel. A fee may be incurred and is the responsibility of the customer.
 
Again, thank you getting in touch about this.
 
 
Sincerely,
N D[redacted]
Priceline.com
This checkout page for trip number [redacted] was submitted on 2015-09-18 10:46:14
Please Review Your Request

[redacted]
[redacted]
3½ Star Upscale-Plus Hotel  
Which hotel will I get?
Check-In Date:
[redacted]
Check-Out Date:
[redacted]
Region
[redacted], **
City Areas: 
Check-In Time:
Varies by hotel. Guaranteed late night arrival if needed.
Check-Out Time:
Check-out times vary by hotel
Room 1:
[redacted]
Number of Rooms:
1
Number of Nights:
3
 
Offer Price Per Room, Per Night:
US$ 160.00
Travel Insurance:
US$ 15.00
Subtotal:
US$ 480.00
Taxes and Service Fees:
US$ 99.33
Priceline Hotel Coupon:
-US$ 0.00
Total Charges*:
US$ 579.33
Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired
 *Prices are in US dollars.
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24/7 Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services.
Yes! I'd like to purchase Trip Protection for USD5.00 per room, per night. Terms and Conditions
No, thanks. I prefer to travel without Trip Protection.
Important Information
  All rooms will accommodate up to 2 adults. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.
  Reservation is guaranteed for arrival on the confirmed check-in date only. If you do not check-in on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.
  If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requested. Please note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested. The hotel that is selected may or may not be one that you have seen during a hotel search on priceline. Any sorting or filtering options previously used will not apply to this Name Your Own Price request. Priceline will immediately charge your credit card the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your PayPal account the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your PayPal account will not be charged.
  The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price.
  Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives.
[redacted]
I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of Coverage. I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.

Hi. Below is the response that we sent to the customer.  Thanks. [redacted]
*Thank you for taking the time to contact us regarding your reservation with Virgin Atlantic for Trip Number [redacted] We are writing to let you know that we received your Revdex.com...

concern in our Executive Offices. We understand that you found a lower rate on our website for the exact same itinerary and requested from our Customer Service that we apply the Best Price Guarantee to your reservation. We are also informed that you attempted to book the lower rate. We apologize that our representative was unable to find the lower rate you found on our website. We have look into your record and found that you attempted twice to book the lower rate. Unfortunately, since you have a confirmed reservation, our system prevented you to book the exact same itinerary, for the same passengers. Our system was set up that way to protect our customers from duplicate bookings.  After careful review of your concern, and as a gesture of goodwill, we came to a decision to allow a one-time exception and refund you the price difference. We managed to find the two attempts you made in booking the lower rate, and, these are the Request Numbers 1[redacted] and 120[redacted] We see the total cost was $1,130.32 USD. Between your confirmed reservation and the lower rate, the difference is 39.20 USD. We have forwarded a request to our Accounting Department to process the refund (39.20 USD). This will go through a review process which normally takes 10-14 business days. Once the refund request process has been completed, it will be refunded through our system within one business day. The refund will be processed back to the card used in booking the reservation. You will be receiving email messages from us with updates of the refund request.  Thank you for giving us the opportunity to assist you. Sincerely, [redacted]Executive Offices

We have verified with the hotel that they have refunded the consumer's  credit card in the amount of $76.29.

Complaint: [redacted]
I was asked to provide...

the 11 digit Priceline request number as well as my email address that was provided to me from Priceline for the purchase of the rental in order for Priceline to locate my reservation. The Priceline Trip Number is: [redacted] and the email that was provided for the rental is: [redacted], all I would like for Priceline to do is to either give me the price that was accepted, which was $45 or the refund my $369.96 so that I can take my business somewhere else. Apparently, this is why they have a 1.3 star rating. Sincerely, Thank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I have
received the consumer’s additional comments. 
As you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. The consumer’s contract page discloses that all
rooms are guaranteed for quad occupancy and accommodations for more than the
specified number are not guaranteed. I am sorry that we are unable to assist the consumer any further
in this situation.
 
Sincerely,
[redacted]
priceline.com

Revdex.com, Inc.
 
We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
Priceline offers a variety travel service options, including
reservations that offer cancelations.
 
When...

selecting a reservation, the consumer is provided with
the cancel policy associated with each reservation.
 
In this case, the consumer selected a reservation that
provided greater savings and less flexibility.
 
Attached hereto, is a copy of the consumer’s initialed
contract page authorizing the non-refundable, non-changeable terms and
conditions of the selected purchase.
 
Cancel Policy
This rate cannot be cancelled, changed
or transferred. Refunds are not allowed
 
We thank you for the opportunity to clarify.
 
Sincerely,
[redacted]
Priceline.com

Dear Ms. [redacted],
Thank you for taking the time to contact us regarding
your reservation at the [redacted] Inn And Suites At [redacted] for
Trip Number [redacted].
We are writing to let you know that we have received your
Revdex.com concern in our Executive...

Offices.
We understand your concern about the quality and rating
of your hotel.
We evaluate each participating hotel on many different
criteria, including cleanliness, guest satisfaction, d?cor, etc. We apologize
for the inconvenience and we appreciate your feedback. We will contact the
appropriate people at the hotel to share your concerns. We reviewed your
reservation and verified that a full refund in the amount of $145.25 was
processed. If you need to check the status of your refund, please contact your
bank directly to inquire about their processing time.
Thank you for giving us the opportunity to assist you and
we thank you for your time.
Sincerely,
Frich A[redacted]
Executive Offices

Dear Mr. [redacted],
We are contacting you today regarding your reservation at the [redacted] International Drive At Universal booked under Trip Number [redacted].
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand,...

you would like to be refunded the hotel's resort fee.
I attempted to contact you today in an effort to address your concern; however, I was unable to speak with you at the number you provided at the time you booked your reservation.
I contacted the hotel and verified that they charge $4.95 per night for the resort fee and this is a mandatory fee that they charge to all guests. Prior to booking the reservation, we stated on your contract page that the hotel may charge mandatory fees (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price. However, we can make an exception to either cancel your reservation for a refund or refund the hotel charge for the resort fee. We are making this one time exception because we value your business.
If you would like to cancel your reservation, please contact us directly at ###-###-#### before 3PM local hotel time of December 1, 2015 because no cancellations will be allowed after this time. The Executive Office hours are 9:00 a.m. to 6:00 p.m. Eastern Time, Monday through Saturday. You will need to enter your Trip Number, which is [redacted] when you contact us.
Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada.
Please be advised that until we hear back from you, your reservation will remain active.
We apologize for the inconvenience and hope to hear from you soon.
Sincerely,
Joe A[redacted] Executive Offices
This checkout page for trip number [redacted] was submitted on 2015-11-16 10:36:56
Please Review Your Request
1 Star [redacted] Hotel
Which hotel will I get?
Check-In Date: Wednesday, December 2, 2015
Check-Out Date: Wednesday, December 23, 2015
Region [redacted], ** City Areas: [redacted] International Airport [redacted] ** Mall Area
Universal [redacted] Resort Area - [redacted]
Check-In Time: Varies by hotel. Guaranteed late night arrival if needed.
Check-Out Time: Check-out times vary by hotel
Room 1: Ro [redacted]
Number of Rooms: 1
Number of Nights: 21
________________________________________
Offer Price Per Room, Per Night: US$ 30.00
Subtotal: US$ 630.00
Taxes and Service Fees:
US$ 111.51
Total Charges*: US$ 741.51 Have a coupon code? Apply Coupon
________________________________________

Purchase Trip Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury, and job loss for only USD105.00 per room per night. Details.

*Prices are in US dollars.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed check-in date only. If you do not check-in on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.
If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requested. Please note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested. The hotel that is selected may or may not be one that you have seen during a hotel search on priceline. Any sorting or filtering options previously used will not apply to this Name Your Own Price request. Priceline will immediately charge your credit card the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your credit card will not be charged.
The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price.
Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives.
For security reasons, and to indicate that you have reviewed your request, please initial below. Remember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request.
Initial Here:

I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.

Hi.  Please see the response below that we sent to our customer. Thank you. [redacted] Thank you for taking the time to contact us regarding your reservation with Delta Air Lines for Trip Number [redacted] We are writing to let you know that we received your Better Business...

Bureau concern in our Executive Offices. We understand that you are requesting for a full refund of your tickets.  The terms, conditions, including the fare rules of your tickets, were presented to you for review before booking. As stated on your contract, free cancellation was only available until 11:29pm EDT of November 4, 2016.  Our ability to assist you and option(s) we can provide is based on the fare rules of your reservation. The fare rules dictate whether the ticket(s) can be cancelled, refunded or exchanged. The fare rules is being governed by the airline. Since your carrier is the merchant of record for your ticket, all exchange and cancellation fees are passed along to the airline. As a travel agency, we have to abide by the airline-imposed fare rules. We have reached out to Delta Air Lines and requested an exception on your behalf. We apologize; however, they denied our request. As per fare rules, your tickets are non-refundable and non-transferable. The only option they can allow is to re-book the reservation for a fee of $200 per ticket, and you will be responsible for the fare difference. As a gesture of goodwill, we will waive the $30 per ticket service fee. Please be reminded that the exchange and travel must be completed by November 2, 2017. Kindly contact our Air Travel Services Department once you are ready to exchange. We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, [redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because:As I am making clear for the 4th time, I am not wanting to "change or cancel" my reservation.I simply want to arrive and use the car a week later.  The contract stated I paid the amount and I would have a car from [redacted] for three weeks, that was the contract.For the first week I want it to sit in the Avis lot (which costs no one, anything!).Then for the next two weeks I will drive it.It was not clear to me from the contract that I had to show up at the [redacted] desk in order to use the car for three weeks.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The ad clearly stated that, by becoming approved (implying an instant approval!) for the Priceline credit card, the discount would be applied to the FLIGHT purchase, NOT as a credit on the [redacted] Bank credit card bill to be applied at some later date. I contend that the way the ad was displayed was intentionally misleading.
Sincerely,
[redacted]

I am in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond.
 
According to
the consumer, he was price shopping and was unawre that he was making a purchase.
 
We are sorry
that the consumer was unaware that he had selected and authorized the purchase.
Once the consumer provides all the
details of his/her trip on our website, we summarize the consumer’s request on the
check-out page and the consumer is then asked to review the details/summary of
the trip and initial the box at the end of the summary to authorize the terms
and conditions of the purchase. Please note that in order to submit a purchase,
the consumer must click the “Buy Now” button.
 
Attached
hereto is a copy of the consumer’s check out page authorizing the terms and
conditions of the purchase.
 
I
appreciate the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
 
 
This checkout page for trip number
[redacted] was submitted on 2015-04-09 21:48:25



























[redacted]
 
[redacted] Check-In:
[redacted]
Freebies:
Hotel Freebies:
On Sale Now ->
Save 20% on this stay — Free Parking


Check-In: Mon, Jun 1, 2015
Check-Out: Sat, Jun 6, 2015
Room Type: Studio
- Booked for double
occupancy
Flexible Cancellation Cancellation Policy

Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: For the room type you've selected, you can
cancel your reservation up until noon on Saturday, May 2nd (local hotel
time), however the hotel requires payment for the first night's stay. You
will be charged for the first night's stay including taxes and fees. Any
remaining amount will be refunded to you. Refunds or cancellations are not
available after noon local hotel time on Saturday, May 2nd.
 
Cancellation Policy

Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: For the room type you've selected, you can
cancel your reservation up until noon on Saturday, May 2nd (local hotel
time), however the hotel requires payment for the first night's stay. You
will be charged for the first night's stay including taxes and fees. Any
remaining amount will be refunded to you. Refunds or cancellations are not
available after noon local hotel time on Saturday, May 2nd.









































Summary
of Charges

Room Cost

$143.20

Rooms

1

Nights

5

Room Subtotal

$716.00

Taxes & Fees

$88.35

Total Priceline Charges

$804.35

Cleaning Fee
Misc. Fee
Resort Fee
Fees Subtotal*

$135.14
$45.00
$34.50
$214.64

Total Cost

$1018.99

Prices are in USD
*Hotel fees are charged by property at checkout.
Reservation Name (Age 21 or Older)
Enter the name of the person
checking into the hotel. This person must present a valid photo ID and credit
card at check-in.








Room 1





Use
this name for all rooms



I
agree to the Booking Conditions, Terms and Conditions
and Privacy
Policy by booking this room.
Important Information
·     
Room Description: Studio
·     
Rate Description: Websaver - Full pre-payment required upon booking
·     
Hotel Freebies Details:
On Sale Now -> Save 20% on this stay — Stay and Save Offer Details.
Free Parking
Promotion
Details
Negotiated
Specials may be limited to certain dates and subject to availability.
x close window
·      Cancel
Policy:
Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: For the room type you've selected, you can
cancel your reservation up until noon on Saturday, May 2nd (local hotel
time), however the hotel requires payment for the first night's stay. You
will be charged for the first night's stay including taxes and fees. Any
remaining amount will be refunded to you. Refunds or cancellations are not
available after noon local hotel time on Saturday, May 2nd.
·     
Mandatory Fee: This hotel charges an additional $42.93 per room per night.
This fee will be charged to you directly by the hotel. Mandatory fees are not
optional and typically cover items such as resort fees, energy charges or
safe fees. The amount of the charge is subject to change.
·     
Guarantee Policy: Reservation is guaranteed for arrival on the
confirmed check-in date only. If you don't check-in to the hotel on the first day of your
reservation and you do not alert the hotel in advance, the remaining portion
of your reservation will be canceled and you will not be entitled to a
refund.
·     
Your
credit card is charged the total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.
Your PayPal account is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.
·     
All rooms are booked for double
occupancy (i.e. 2 adults) and accommodations for more than two
adults are not guaranteed.
·     
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for the mandatory fee
listed above as well as any additional hotel incidental charges such as
parking, phone calls or minibar charges which are not included in the room
rate.

















Initial Here:



I have read and agree to abide by the Terms and
conditions and privacy policy.

Dear Mr[redacted],
Thank you for taking the time to contact us regarding
your reservation at the [redacted] Resort and Casino for Trip Number
[redacted].
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
We...

understand that you are requesting to cancel your
first reservation for trip number [redacted]. We reviewed your booking and
verified that the hotel portion of your package is restricted. We apologize;
however, it cannot be changed, cancelled or refunded.
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time.
Sincerely,
Frich [redacted]
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me pending outcome of [redacted] response. 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:  Business did not do anything to resolve this matter.  They reported that the flight date had already passed which is now correct, however at the time of the attempted change/reschedule...it had not.  I was also promised that we would be refunded the rental car fee once it was verified that the car was not picked up.   We are still awaiting this refund.  We have to book another flight (which we are now stuck paying double for) but will not be booking it through priceline again.Sincerely,[redacted]