Stahl Construction Company

Complaint: [redacted]
I am rejecting this response because:I am not cancelling this trip due to any old circumstances. It truly is a matter of a family emergency, surely there has to be exceptions for such an event. I have been a long time customer and I can't believe that there is absolutely no way to modify or refund this reservation due to extenuating circumstances. I think that is poor customer service on part of Priceline.com.
Sincerely,
[redacted]

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your hotel request for Trip Number [redacted]
 
I am writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We understand that you...

would like to remove the
authorization or pending transactions on your account.
 
Our records show that you placed multiple requests on our
website. In order to process your request, when you place each request, we will
authorize your card to determine if you have enough funds available to cover
the cost of your reservations. If your requests were not accepted, your bank
should release the authorizations within three to at the most seven days. If
your requests were accepted, the authorizations will drop off, once the charge
is processed for each request.
 
If you still see these pending charges on your account,
we can assist you in contacting your bank to request the reversal of these
transactions. In order for us to contact your bank, please provide the
following information by responding to this email.
 
- Form of Payment (i.e. Credit Card or Debit Card)
- Name of bank
- Bank?s phone number
- Last 4 digits of Social Security Number
 
We look forward to assisting you and resolving your issue.
 
Sincerely,
 
Jenn H[redacted]
Executive Offices

Dear Mr. [redacted],
 
Thank you for your email.
 
I understand that you are not satisfied with the
resolution that was provided. I reviewed your case again and since we value
your business, we decided to make a one-time exception and refund your
reservation in full. This...

refund would be in the amount of $55.28.
 
Your refund will be processed by our system back to your
bank within 1 business day; however, since bank processing time varies, kindly
check with them if you do not see the refund in your account within a few days.
 
Thank you for your patience while I resolved your issue,
and I hope you find this information helpful.
 
Sincerely,
 
Christine M[redacted]
Executive Offices

Dear Mr. [redacted],
We are writing to let you know that we received your Revdex.com concern in our Executive Offices regarding your airline ticket refund request for Trip Number [redacted]. We apologize if you experienced poor service. We understand that you are requesting a refund...

and have forwarded your military change of order document to the airline requesting an exception to their cancel policy. However, the airline denied the refund request because the military order document provided was issued prior to booking the reservation.
The airline offered to refund taxes amounting to $164.50 per ticket. Please advise if you wish to receive a refund of the taxes so we can contact the airline on your behalf to request the tax refund.
We apologize for any inconvenience and hope you found this information helpful.
Sincerely,
Zadhy S[redacted]
Executive Offices

Hello. Please see our response below. [redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our...

Executive Offices. We understand that you requested to cancel the booking for a full refund because the reservation was made without your approval. We see in our record that a member of our Social Media Team was able to assist you with your concern. We found that an exception was provided to you by our travel partner and a full refund has been processed back to your card.  If you need further assistance with your hotel reservation, please feel free to reply back to this email. Thank you for allowing our team to assist you with your concern.          Sincerely,  [redacted]Executive Offices

Our Accounting
Department has confirmed that a refund for the airline portion has been processed
and the customer must contact his/her credit card issuing bank for any additional information on the refund.

Complaint: [redacted]
I am rejecting this response because:I am disappointed that Priceline cannot refund me the $100.  I find it scary and troubling that this is even allowed.  It makes me wonder where the consumer advocate and safeguards are because the proposed solution clearly indicates that money is a priority.  Throughout the whole process I was under the assumption that I had a room with two queen beds and non-smoking.  That was what I clicked, so I only casually viewed the final page.  It should have reflected what I originally clicked.  Am I correct to say that two-bed options exist on Express Deals?  I've played around with the site a few times to test if I was seeing things.  It appears two queen beds and non-smoking is an option.  As soon as the error was discovered in my confirmation email I took appropriate reaction.  My phone logs show I took action immediately (in less than 5 minutes) with two phone calls to [redacted] and one to Priceline. Unfortunately, I am not a wealthy person that can just flush $100 down the drain.  I think the situation deserves a refund and I would hope any logical consumer advocate would agree.  Based on the responses I've received from Priceline thus far, I think this is an issue that needs to be looked into.  I don't feel enough consumer safeguards are in place.  I can only hope Priceline reconsiders.  I believe at the very least a credit should be issued that can be used on a future reservation.
Sincerely,
[redacted]

Dear [redacted],
 
We are writing to let you know that we received your Revdex.com concern in our Executive Offices regarding your reservation at the [redacted] for Trip Number [redacted]. We understand that would like to change or cancel your hotel booking...

as it is not in the area you wanted. We have confirmed that your hotel is located within the boundaries of the shaded area labeled [redacted] International Airport ([redacted]). 
 
Our hotel partner has allowed, for today, an exception to the no-cancel policy; however, per our conversation, you opted to keep the reservation. We contacted the hotel to confirm with them that you are keeping this booking.
 
Regarding your request for a room with 2 Queen beds, we contacted the hotel and they advised that they now have your reservation for a room with 2 Queen beds. As I have advised over the phone, the hotel has informed us that they will charge a one-time upgrade fee of $10. We again contacted the hotel for you and they advised us that they will no longer charge the upgrade fee. However, in the event that the rate changes by the time you check-in and the hotel decides to charge you an upgrade fee, kindly keep your receipt and send it to us for refund consideration. Please fax to us directly a copy of your receipt or billing statement to: [redacted]. Please include in your fax the Trip Number [redacted] and your name. You may also reply to this email and attach the needed billing statement. The attachment needs to be a PDF or JPG file no larger than 2MB. Any attachment that does not meet this criteria may be considered potential for spam/malware/viruses and are stripped from the email message by our corporate email system.
 
We apologize for any inconvenience and thank you for giving us the opportunity to assist you.
 
Sincerely,
 
[redacted]
Executive Offices

According to the consumer, she/he purchased a reservation with
[redacted].com.
 
Priceline does not have access to purchases made directly with
[redacted].com.
 
Please contact [redacted].com directly for any assistance relating
to [redacted].com...

purchases.
 
[redacted], Operations Director at:
[redacted]
 
Website:
www.
[redacted].com
 
[redacted]
Operations Director
[redacted]
Website:
www.
[redacted].com
 
E – [redacted]
T - +[redacted]
M - [redacted]
F – + [redacted]

I have received the consumer’s additional
comments. As you requested, I
have again reviewed this matter. Please note that minimum flight connecting
times are established by the airlines. [redacted] representative, Sonia
confirmed that the passenger’s itinerary provided a valid airline connecting
time. In the event that their passenger misses his/her flight,  [redacted]a 
will accommodate the passenger on their next available flight.  I am sorry that we are unable to assist the consumer
any further in this situation.
Sincerely,
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:This is a deceptive practice.  While researching hotels in [redacted] on the website, the specific area is listed in parentheses, in my case ([redacted]).  The given hotel is listed as ([redacted]).  I looked at all hotels listed as ([redacted]) before attempting the name your price option and expected any hotel I was given to have that distinction.  Again, I reiterate, VERY deceptive practice!
Sincerely,
[redacted]

Revdex.com, Inc.
 
I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
Priceline offers a variety travel service options, including
reservations that offer cancelations/exchanges....


 
When selecting a reservation, and prior to purchase, the
consumer is provided with the cancel policy associated with each reservation, as
well the summary of charges for the airline ticket purchase.
 
In this case, the consumer selected a reservation
that provided greater savings and less flexibility.
 
Attached hereto, is a copy of the consumer’s initialed
contract page authorizing the non-refundable, non-changeable terms and
conditions of the selected purchase.
 
Your
airline tickets are non-refundable, non-transferable and non-changeable.
 
I thank you for the opportunity to clarify.
 
Sincerely,
[redacted]
Priceline.com
 
 
 
This contract
for request number [redacted] was originally initialled on Mon Mar 23 03:36:46
EDT 2015


















We Recommend Trip Protection
Life is uncertain...plan for the unexpected.
Get the following protection up to the limits listed below and much more for
$17.00 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
 
 
$10,000 Travel Accident
Protection
24/7 Hour Live Travel
Assistance A real person available to assist you any time of the day with last
minute flight or hotel changes, luggage locator services, cash transfers,
medical assistance services and emergency services.




We Found a Great Deal for You
While we couldn't find an
airline partner willing to accept your specific request, we do have an airline
that will accept this request if you increase your offer price.
This flight option is $91 cheaper than the lowest published priced flight for a
17% savings. This is available only for a limited time and all tickets are
subject to availability.







$455

If you can raise your offer price we can get you
tickets for $455 per ticket including taxes and fees.

 






























Departing Flight Information - Friday, April 10, 2015





From:
[redacted]
[redacted]

To:
[redacted]
[redacted]

0-1 Connections
Depart between
6am-10pm
Jet Aircraft

Returning Flight Information - Tuesday, April 14, 2015





From:
[redacted]
[redacted]

To:
[redacted]
[redacted]

0-1 Connections
Depart between
6am-10pm
Jet Aircraft

 












[redacted]
[redacted]  

[redacted]

Summary of Charges































Airline Ticket Offer Price:

$400.43 per ticket

Govt Taxes, Airline Fees and Agent Fees:

$55.55 per ticket

Airline Ticket Trip
Protection:

$0.00 Declined+ Add now Recommended!

Number of Tickets:

2

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$911.96

Total Trip Cost:
(All prices are in US dollars)

$911.96

Baggage fees
are not included in your trip cost.

Important Information


























•

Your airline tickets
are non-refundable, non-transferable and non-changeable.

•

Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlines. You must fly on
the flights assigned to you. Upgrades and standbys are not available and if
any part of the ticket is unused it has no value after ticketed departure time.

•

Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.

•

If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in. Photo ID must match the passenger
name provided.



Once you click "Buy My Tickets Now" below, we'll
immediately purchase your tickets using the payment information you provided to
us. In most cases, your complete flight itinerary will be ready for you in
seconds. Remember, these tickets cannot be cancelled, transferred or changed.





[redacted]
** 


I have read, accept and agree to abide by
Priceline.com's terms and
conditions and privacy policy.

Please note: If you are ready to purchase, please select
"Buy My Tickets Now". Due to constantly changing airline inventory,
ticket availability is not guaranteed. You will be charged only upon a
successful booking. Click
here to try your Priceline request again.

Dear Ms. Zhu,
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand, you
received an email from Priceline regarding the $50.00 coupon but you haven't
received the coupon yet. We apologize for any...

inconvenience this may caused.
 
We checked our records and verified that you have booked
several reservations on our website using your Priceline Visa card. For us to
further research your issue, please forward the email that you received from
Priceline. Once we received the email, we will review your issue further and
contact you back for any resolution or update.
 
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.
 
Sincerely,
 
Joe [redacted]
Executive Offices

According to the consumer, the $50 credit card bonus was not applied to the reservation as expected.
In accordance with the terms and conditions of the credit card offer, the $50 bonus is provided in a form of a credit in the consumer’s billing statement. The consumer will receive a $50 credit in...

the Barclay's statement summary. The consumer may contact Barclay's Customer Service Team directly at ###-###-#### (###-###-#### outside the U.S.) for any further assistance.
I hope you find this information helpful and we appreciate the opportunity to caddress this matter.
Sincerely,
N D’[redacted]
Executive Offices

Dear [redacted],
 
We are contacting you today regarding your airline reservation for Trip Number [redacted].
 
We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you have some concerns about your airline...

reservation. We apologize if you found our customer service to be unsatisfactory. We take your comments very seriously and have forwarded them to the appropriate individuals for consideration. We apologize for any inconvenience.
 
Please be advised that airline adjust their schedules for a number of reason and do not communicate why the change occurred when notifying travel agents or customers. When a schedule change occurs the airline will usually rebook you on an alternate flight closest to the original departure time.
 
Our ability to assist you is dependent upon airline's policy. The change to your reservation is a result of your airline modifying their schedule. Airlines do not offer compensation when they change their flight schedule. As a travel agent, we have the ability to review alternate flight options or explore your airline's rules on refunding your tickets. These options were presented to you by our Air Travel Services Team.
 
We understand that you were not satisfied with the given options; however, we are unable to provide any compensation.
 
We apologize for the inconvenience and thank you for your time.
 
Sincerely,
 
Zadhy S[redacted]
Executive Offices

Revdex.com, Inc.
 
We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond. According to
the consumer, he did not authorize the purchase of a rental car at the following
summary of charges.  The...

consumer requests
a refund for his rental car purchase.
 
Summary of Charges
Your Price Per Day: $27 (per day)
Total Rental Days: 4
Subtotal: $108
Taxes and Fees: (details) $45.86
Total Charges:
$153.86
 
Attached hereto, is a copy of the consumer’s initialed
contract page authorizing the non-refundable, non-changeable terms and
conditions of the selected purchase, as well as  a copy of a log listing the consumer’s 11 rental
car requests submitted on April 2, 2015. The consumer received confirmation for
his 11th and final request. We are sorry the consumer’s selected purchase
is non-refundable and we are unable to assist the consumer any further in this
situation.
 
Sincerely,
[redacted]
priceline.com
 






























































































































































Partner

Request#

Offer Status Code

Customer First
Name

Last Name

Email

Phone#

Destination

Travel Start Date

Offer Date Time























[redacted]

[redacted]

Offer Accepted




[redacted]

[redacted]

[redacted]

[redacted]

[redacted] [redacted]

19-Apr-2015

02-Apr-2015 18:22:43





[redacted]

[redacted]

Offer Rejected




[redacted]

`[redacted]

[redacted]

[redacted]

[redacted] [redacted]

19-Apr-2015

02-Apr-2015 17:49:33





[redacted]

[redacted]

Offer Rejected




[redacted]

`[redacted]

[redacted]

[redacted]

[redacted] [redacted]

19-Apr-2015

02-Apr-2015 17:48:40





[redacted]

[redacted]

Offer Rejected




[redacted]

`[redacted]

[redacted]

[redacted]

[redacted] [redacted]

19-Apr-2015

02-Apr-2015 17:47:43





[redacted]

[redacted]

Offer Rejected




[redacted]

`[redacted]

[redacted]

[redacted]

[redacted] [redacted]

19-Apr-2015

02-Apr-2015 17:47:03





[redacted]

[redacted]

Offer Rejected




[redacted]

`[redacted]

[redacted]

[redacted]

[redacted] [redacted]

19-Apr-2015

02-Apr-2015 17:46:16





[redacted]

[redacted]

Offer Rejected




[redacted]

`[redacted]

[redacted]

[redacted]

[redacted] [redacted]

19-Apr-2015

02-Apr-2015 17:45:42





[redacted]

[redacted]

Offer Rejected




[redacted]

`[redacted]

[redacted]

[redacted]

[redacted] [redacted]

19-Apr-2015

02-Apr-2015 17:45:10





[redacted]

[redacted]

Offer Rejected




[redacted]

`[redacted]

[redacted]

[redacted]

[redacted] [redacted]

19-Apr-2015

02-Apr-2015 17:44:03





[redacted]

[redacted]

Offer Rejected




[redacted]

`[redacted]

[redacted]

[redacted]

[redacted] [redacted]

19-Apr-2015

02-Apr-2015 17:33:49





[redacted]

[redacted]

Offer Rejected




[redacted]

`[redacted]

[redacted]

[redacted]

[redacted] [redacted]

19-Apr-2015

02-Apr-2015 17:33

 
 
 
 
This checkout
page for trip number [redacted] was submitted on 2015-04-02 18:22:43












 




·       


4
·       


2

·       


AUTO
·       


AC
Unlimited Mileage
Economy Car with Unlimited Mileage




Pick Up/Drop Off: [redacted]
Pick-up Date & Time: Sunday, April 19, 2015, 10:00 AM
Drop-off Date & Time: Wednesday, April 22, 2015, 06:00 PM
Rental Car Company:


Total Charges 4 Days at: $27 /day



Total:$153.86
Summary of Charges
Your Price Per Day: $27 (per day)

Total Rental Days:4
Subtotal:$108
Taxes and Fees: (details)$45.86
Total Charges: $153.86
Best Price Guaranteed
Prices are in US dollars.


Driver Information
First
MI
Last
Driver's age at pickup

under 25?












Security Deposit:

Please indicate what the driver will provide for the
refundable deposit required at the rental counter:
Credit Card Debit Card

The debit card presented at
the counter must be in the primary driver's name. Any funds used for the
deposit cannot be accessed until after the car is returned. The amount
required depends upon car type, rental period, and optional items.

For customers who use a debit card, some partners may require proof of
round trip travel. Will you have proof of round trip travel, or are you a
local renter?
Proof of round trip travel Local renter





The credit card presented at the counter must be in the
primary driver's name. The amount of credit required depends upon car type,
rental period, and optional items.



Traveling
with a child or infant? Add a child seat

Add Child Car Seats (Optional)
 
You can request any of the child
seat options below. These requests cannot be guaranteed and additional fees may apply at the counter.
Contact the rental car company to confirm availability.

Infant
Child Seat
For infants less than one year and under 20 lbs

Toddler
Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height

Booster
Seat
For children weighing 40 to 80 lbs

Flight Information (optional)
 
This
will be used by the rental car company to monitor flight delays.










What Airline are you Flying?

Your Flight Number:





Don't Forget
Collision Damage Coverage!
Collision Damage Coverage will be offered immediately
after purchase. Be sure to add coverage to enjoy these valuable benefits:
·       
Provides
Primary Coverage
·       
Includes
cost of repairs
·       
Cancel
with 100% refund
Important Information
Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:
·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.
·       
If your offer is
accepted, we will immediately lock in your reservation and charge your form
of payment. If your offer is not accepted, you will not be charged.
·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.
·       
Your
offer price does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.
·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.
·       
Only the
driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added
at the counter for a fee payable directly to the rental car company.
·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.
·       
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.

[redacted]
I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy
policy.

I have received the consumer’s
additional comments. As you requested, I have again reviewed this matter. In order to locate the
referenced reservation and review this matter, please provide the 11 digit
priceline.com request number, as well as the email address that was provided at
the time of purchase.
 
Sincerely,
N. [redacted]
Executive
Offices

Thank you for your prompt response.   As requested, I have already cancelled your rental car reservation for a full refund of $268.50. Your refund will be processed by our system back to your bank within 1 business day; however, since bank processing time varies, please check with them if you...

do not see the refund in your account within the next few business days.   Thank you for giving us the opportunity to assist you, and I hope you find this information helpful.   Sincerely, [redacted] Executive Offices

Dear Ms [redacted],
 
Thank you for taking the time to contact us regarding
your airline reservation for Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We understand...

that you could not rent a vehicle due to
the flight time confirmed for your reservation. We reviewed your issue and
verified that prior purchase, we indicated on your contract page that the trip
will start between 6:00 AM and 10:00 PM and will arrive no later than 12:30 AM
the next day. We apologize if you could not get in time to rent a vehicle on
your arrival. However; since the reservation is restricted, it cannot be
changed, cancelled or refunded.
 
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions.
 
Sincerely,
 
[redacted]
Executive Offices

Thank you for responding to my concern.  From the time that I knew I wouldn't be able to fly I immediately called customer service line for Priceline to let them know that I did not feel safe to fly in my condition. Rightly so, I was coughing and dizzy and very very weak, I drove myself to [redacted] Hospital emergency room and was seen by the attending physician on call,  although the physician said I wasn't contagious, I ran a fever of 102-103, I informed the nurses as well as the physician to descibe that I couldn't make my flight because of it. They provided me with an excuse as well as what my symptoms were.  I would have called Priceline right after I got back home, if they had said that. I was more than grateful for that. The medication was [redacted] with [redacted] so from the time I left the emergency room , waiting to get the presciption filled I was incoherent and just wanted to go to bed. I was bedridden for at least five days, I have the documentation from the hospital stating were I was and who the physicain was, and the hospital bill as well as the prescriptions.   I am asking Priceline to refund me the money, or credit for future travel, since they stated that they would. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]