Stahl Construction Company

Dear Ms [redacted],
 
Thank you for taking the time to contact us regarding
your airline reservation for Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We understand...

that you could not rent a vehicle due to
the flight time confirmed for your reservation. We reviewed your issue and
verified that prior purchase, we indicated on your contract page that the trip
will start between 6:00 AM and 10:00 PM and will arrive no later than 12:30 AM
the next day. We apologize if you could not get in time to rent a vehicle on
your arrival. However; since the reservation is restricted, it cannot be
changed, cancelled or refunded.
 
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions.
 
Sincerely,
 
[redacted]
Executive Offices

I have received the consumer’s additional
comments. As you requested, I
have again reviewed this matter. Please note that minimum flight connecting
times are established by the airlines. [redacted] representative, Sonia
confirmed that the passenger’s itinerary provided a valid airline connecting
time. In the event that their passenger misses his/her flight,  [redacted]a 
will accommodate the passenger on their next available flight.  I am sorry that we are unable to assist the consumer
any further in this situation.
Sincerely,
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:I was logged in and their website was having difficulties. If they review the ip log in address they will see I attempted to make a purchase three times. Apparently their networks diconnected, causing me being not logged in. Again, they give the same response and did not even try to remedy the situation. I responded to them directly stating that it's not my fault that their servers malfunctioned, regardless I was not surprised to their lacksadasical response.  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Lindsay M[redacted]

We are contacting you today regarding your reservation at the [redacted] booked under Trip Number [redacted].   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you submitted your request for 100.00 USD...

but the reservation got confirmed for 143.00 USD per night.   We checked our records and verified that your previous requests got rejected because we could not find a hotel willing to accept your offer price. We then stated that we found a hotel that matches your request for 143.00 USD per night. We provided this information on your contract page prior to booking. After you resubmitted the request, we booked the reservation in order to secure the rate. We verified that you saved 82.00 USD or 36.44% off the hotel's published rate.   The reservation that you purchased is truly restricted which is non-changeable and non-cancelable. This information was also provided on your contract page prior to booking. I apologize; however, we are unable to cancel your reservation.   For your reference, I sent a copy of your contract page on a separate email.   We apologize for the inconvenience and thank you for your time.   Sincerely,   [redacted] Executive Offices

Thank you for your prompt response.   As requested, I have already cancelled your rental car reservation for a full refund of $268.50. Your refund will be processed by our system back to your bank within 1 business day; however, since bank processing time varies, please check with them if you...

do not see the refund in your account within the next few business days.   Thank you for giving us the opportunity to assist you, and I hope you find this information helpful.   Sincerely, [redacted] Executive Offices

I have received
the consumer’s additional comments.  As
you requested, I have again reviewed this matter to see if we overlooked
anything that might support a more favorable conclusion. Unfortunately, there
is nothing we can add to what has already been stated in our previous
correspondence. The following was sent to the consumer addressing this matter:
 Dear Mr. [redacted], Thank you for
taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted]. We are writing to let
you know that we have received your Revdex.com concern in our
Executive Offices.  We understand that
you have issues with this hotel reservation. 
Our records show that you placed a request with one of our affiliates
Choose A Room. We apologize; however, you will need contact Choose A Room
directly to discuss this issue. Their phone number is [redacted] When
prompted, press 2 to speak with their Sales Department since they are the ones
that booked your reservation. They will be able to pull up your reservation and
assist you with a resolution. I hope you find my reply helpful and we thank you
for your time.
Sincerely,
[redacted]
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:  Business did not do anything to resolve this matter.  They reported that the flight date had already passed which is now correct, however at the time of the attempted change/reschedule...it had not.  I was also promised that we would be refunded the rental car fee once it was verified that the car was not picked up.   We are still awaiting this refund.  We have to book another flight (which we are now stuck paying double for) but will not be booking it through priceline again.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The refund was processed to my card today.   Thanks for your help. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:As I am making clear for the 4th time, I am not wanting to "change or cancel" my reservation.I simply want to arrive and use the car a week later.  The contract stated I paid the amount and I would have a car from [redacted] for three weeks, that was the contract.For the first week I want it to sit in the Avis lot (which costs no one, anything!).Then for the next two weeks I will drive it.It was not clear to me from the contract that I had to show up at the [redacted] desk in order to use the car for three weeks.
Sincerely,
[redacted]

I have
received the consumer’s additional comments. 
As you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. The consumer’s contract page discloses that all
rooms are guaranteed for quad occupancy and accommodations for more than the
specified number are not guaranteed. I am sorry that we are unable to assist the consumer any further
in this situation.
 
Sincerely,
[redacted]
priceline.com

Complaint: [redacted]
Dear Ms. [redacted], I am rejecting this response because:Yet again, Priceline has refused to address the basis for
my complaint. Instead they have misstated my complaint, set up a strawman, and
responded to their own strawman instead of the actual complaint. The complaint
is very simple: Priceline describes the [redacted] Place as being “downtown.”
I did not select “downtown” as one of my options. Priceline is obviously
capable of describing locations accurately because some locations, for example,
“[redacted]t – [redacted],” correspond between the hotel description
and the selection criteria, making it clear from Priceline’s description which
hotels from the list are within the search criteria. The fact that Priceline provides
a misleading description for certain hotels – including the [redacted] Place,
raises the specter that Priceline is intentionally misleading consumers, in
violation of numerous state consumer protection laws. At a minimum, it is
negligent misrepresentation.
Similarly, the fact that Priceline will not even acknowledge that it provides misleading descriptions
for certain hotels, but instead keeps trying to change the subject, indicates a
willful blindness to its unfair and deceptive business practices – or worse,
actual intent to deceive.
Priceline is solely responsible for the descriptions it attaches to the hotels it lists on its website. It provides those
descriptions so consumers read the descriptions and rely on them. The
descriptions serve no purpose but to inform consumers. Priceline cannot, having
induced reliance on the description, demand that consumers disregard the actual words that Priceline has placed
on its website, and accept a hotel placement that contradicts the actual words used to describe the
hotel.
I have requested that Priceline put me in contact with
their legal department so that I may speak with someone who is capable of
understanding the issue, or alternatively, to have someone from their legal
department contact my husband, who is a consumer protection attorney. Priceline
has not responded.Sincerely,
[redacted]











3/22/2016






Complaint

My group and I have booked a surprise bachelor party in Cancun for our dear friend, during the booking process everything was great the hotel we picked stated all-inclusive on Priceline.com in a blue bubble. We then proceeded to book 3 of the standard room assuming it was all inclusive as the ad...

stated. During check out we confirmed the order and the flight still the ad is mentioning all-inclusive we then proceeded to book. After this I then called the hotel to double check if everything went through as planned, I asked the hotel to go over the amenities of their location and they told me all I had was 3 rooms no all-inclusive. I was shocked then I asked is there any way I can cancel because we paid for an all-inclusive package thru Priceline they said no. I then contacted Priceline via chat and they stated they will help us with the issue as I was put on hold while the rep "Ian" contacted the hotel for details. Ian then came back on the chat and offered me two option, option 1 I can cancel and option 2 I can receive 20% off the hotel for the mix-up and then upgrade to all-inclusive when I arrive at the hotel. I selected the 20% off which is fine. As Ian went to process the refund of 20% he told me he is unable to give me that. I asked why he said because the hotels policy, I then asked him but you spoke to them first then offered me the discount I would understand if you offered it first then called. I am super not pleased with this to sum it up I have to stay at a hotel for 5 days and pay $275 extra per person just for all inclusive. This is the mistake of Priceline and their false advertisement, they should warn all people that some rooms may not be included for all inclusive. If that was the case, I would not be in this predicament. These dates are locked in with all 5 guest we have already requested off from our jobs.







Desired Resolution

I would like Priceline to upgrade all 3 rooms for all inclusive free of charge, given it is their false wording on their ad that drove me to this mistake. If they want to offer me a better discount than 20% ill accept that.

Consumer Business Dialog

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your hotel request for Trip Number [redacted]
 
I am writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We understand that you...

would like to remove the
authorization or pending transactions on your account.
 
Our records show that you placed multiple requests on our
website. In order to process your request, when you place each request, we will
authorize your card to determine if you have enough funds available to cover
the cost of your reservations. If your requests were not accepted, your bank
should release the authorizations within three to at the most seven days. If
your requests were accepted, the authorizations will drop off, once the charge
is processed for each request.
 
If you still see these pending charges on your account,
we can assist you in contacting your bank to request the reversal of these
transactions. In order for us to contact your bank, please provide the
following information by responding to this email.
 
- Form of Payment (i.e. Credit Card or Debit Card)
- Name of bank
- Bank?s phone number
- Last 4 digits of Social Security Number
 
We look forward to assisting you and resolving your issue.
 
Sincerely,
 
Jenn H[redacted]
Executive Offices

According to the consumer, she contacted Priceline to advise that the passenger name was incorrect; however, riceline would not assist.
The consumer further states that she contacted United Airlines and they offered to cancel the reservation and provide a refund; however, the consumer states...

that she did not receive a refund for the reservation as offered by the United Airlines representative.
The consumer states:
“I booked a flight through Priceline, immediately I noticed a mistake in my name the spelling was ([redacted]) my name is [redacted]. So I gave Priceline a call and said I just made a reservation, five minutes ago, can you correct my name. They said that they couldn't help me with that problem, and to call United but they said United probably wouldn't be able to help. So I called United and could tell that it was an outsourced call, but the agent told me he couldn't change the Priceline reservation, he would need to cancel and make a new one. I was advised that my previous flight would be refunded on the credit card within 5-7 days. A month later there is two charges one from United, and one from Priceline.”
Our documented telephone recording confirms that the Priceline representative offered to cancel the reservation and provide a full refund; however, the consumer chose to decline the cancel/refund option.
Agent: So what should be the correction on the name Ms. [redacted]?
Passenger: its [redacted] instead of [redacted], do you need my confirmation number to pull up the reservation?
Agent: oh, no need ma'am, I actually have it already. This is for November 28th. Correct?
Passenger: yes, yes just H I L L A R Y instead of U
Agent: I believe you made this reservation yesterday, am I right?
Agent: Instead of making a correction on the name, which will incur airline fees, we can just go ahead and cancel this reservation and give you a full refund without any cancellation fees, and you can just go back to the website and purchase a brand new ticket for the correct name.
Passenger: Wait, are you serious? I don't want to go through all that. It's just a typo seconds ago I mean I don't understand how you can't just change the one letter on my name.
Passenger: Ok, well then I need to get off the phone and figure it out but thank you for help.
Agent: Ok, just a reminder that you have this option at least prior to the original departure flight time and you must call Priceline to cancel the reservation for the refund.
Clearly, the consumer declined the option to cancel for a full refund as offered by the Priceline representative.
This matter refers to a claim made by the consumer that United Airlines offered to cancel and refund the ticket. However, the consumer states that she did not receive the refund offered by the United Airlines representative.
Therefore, the complaint was filed against the wrong company and should be filed against United Airlines.
Sincerely,
N D[redacted]
Executive Services

We have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. The consumer clearly selected the property -[redacted] located at [redacted]. According to the hotel manager, the consumer checked into the property
as booked, and was accommodated in room 221, and a copy of [redacted] license
was also obtained. The consumer may contact the hotel directly for any further claims
or assistance.




























Hotel:

[redacted]
[redacted]
[redacted]

 

 

Phone Number:

([redacted]

Fax Number:

[redacted]

Check In Date:

Tuesday, Apr 21, 2015

Check Out Date:

Wednesday, Apr 22, 2015

 
We are sorry that we are unable to assist the consumer any further
in this situation.
 
Sincerely,
[redacted]
priceline.com

Complaint: [redacted]
I am rejecting this response because:Priceline owes me a refund of over 837 dollars. After filing a complaint with Revdex.com, Priceline executive office has responded saying that the refund was processed back to me. The refund from Priceline to me was supposed to have taken place on the 1st of July. Unfortunately, it is now the eleventh and I no refund has been received. The refund might have bounced back to Priceline OR it might not have been sent at all, despite an email from the executive office claiming the opposite. Either way, the refund was not received. Please process the refund again. My Priceline itinerary number is The Revdex.com ID from my previous complaint is: ID # [redacted]- Priceline.com LLC. My priceline details: Trip Number [redacted] Thank you.
Sincerely,
[redacted]

We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond. According
to the consumer, he was unable to obtain reservation confirmation for his/her requests
reservation. Priceline
is unable to guarantee confirmation for consumer...

reservation request. Priceline
tells consumers that rates are not guaranteed until purchased. We
are sorry that the consumer was unable to obtain confirmation for the requested
reservations. and appreciate the opportunity to
clarify.
 Sincerely,[redacted]Priceline.com

Dear [redacted],
 
We are writing to let you know that we received your Revdex.com concern in our Executive Offices regarding your reservation at the [redacted] for Trip Number [redacted]. We understand that would like to change or cancel your hotel booking...

as it is not in the area you wanted. We have confirmed that your hotel is located within the boundaries of the shaded area labeled [redacted] International Airport ([redacted]). 
 
Our hotel partner has allowed, for today, an exception to the no-cancel policy; however, per our conversation, you opted to keep the reservation. We contacted the hotel to confirm with them that you are keeping this booking.
 
Regarding your request for a room with 2 Queen beds, we contacted the hotel and they advised that they now have your reservation for a room with 2 Queen beds. As I have advised over the phone, the hotel has informed us that they will charge a one-time upgrade fee of $10. We again contacted the hotel for you and they advised us that they will no longer charge the upgrade fee. However, in the event that the rate changes by the time you check-in and the hotel decides to charge you an upgrade fee, kindly keep your receipt and send it to us for refund consideration. Please fax to us directly a copy of your receipt or billing statement to: [redacted]. Please include in your fax the Trip Number [redacted] and your name. You may also reply to this email and attach the needed billing statement. The attachment needs to be a PDF or JPG file no larger than 2MB. Any attachment that does not meet this criteria may be considered potential for spam/malware/viruses and are stripped from the email message by our corporate email system.
 
We apologize for any inconvenience and thank you for giving us the opportunity to assist you.
 
Sincerely,
 
[redacted]
Executive Offices

Dear Ms. [redacted]
 
Thank you for taking the time to contact us regarding your
hotel reservation at the [redacted] under Trip Number [redacted]
 
I am writing to let you know that we have received your
Revdex.com complaint in our Executive...

Offices. We apologize for any
delays in providing a resolution to your request for a refund on this
reservation that was booked for the incorrect dates. Please be advised that we
will have to wait until your dispute fully closes on September 6, 2016 before
we could provide a decision to your request. Rest assured that we are working
actively to resolve your issue and you can expect to hear from us again after
September 6, 2016 with the resolution to your concern.
 
I appreciate your patience while we continue to work to
resolve your issue.
 
Sincerely,
 
[redacted]
Executive Offices