Stahl Construction Company

[redacted]   Thank you for taking the time to contact us regarding your reservation with the [redacted]or Trip Number [redacted]   I am writing to let you know that we received your Revdex.com concern in our Executive Offices.   I understand that you are...

not satisfied with this reservation because you felt that the star rating assigned to this property was not accurate. I also understand that you are not happy with the savings you received for this reservation.   I reviewed your record in our system and it shows that no specific savings percentage was guaranteed during the request process.   Also, when evaluating hotels, we take into consideration hotel industry information as well as customer feedback. We also assess each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etc. Our ratings may vary from other national rating companies; however, they are generally stricter than others.   We found that this hotel does meet our expectations for the star rating selected on our website. Our competitors also rate this hotel as follows:
[redacted]
[redacted]
[redacted]
[redacted]   We are sorry to hear that you feel that this hotel does not meet your expectations. While placing your request, you agreed to accept any 2 or higher star hotel within the area(s) you selected. Your hotel does have a 2 star rating.   We do feel that this hotel is properly rated through our system, and we are unable to offer any refund or compensation at this time. However, if you experience problems while at this hotel, please contact the hotel's front desk and provide them an opportunity to assist you. If the front desk is unable to assist, please contact our Customer Service department for further assistance.   I know you expect a different answer; however, there are no other options that I can offer because of the restrictions.   Sincerely,   [redacted] Executive Offices

We have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Attached hereto is a copy of the consumer’s contract page listing the
$34 per day rate. We are sorry that we are unable to assist the consumer any
further in this situation.
Sincerely,    N. D[redacted]   Executive Offices
This
checkout page for trip number 23968582348 was submitted on 2016-02-01 10:02:44


Hollywood Intl Airport (FLL) Feb. 15, 2016 - 12:00 PM to Feb. 18,
2016 - 7:00 AM
We couldn't find a partner to
accept your bid of $24 per day. However, we were able to find you the same
car for $34 a day.

Economy Car
4 2 auto ac Unlimited Mileage Try Naming
Your Own Price? for a different car type
Available for the next 60
minutes.





Book Your Car
By
booking this car you agree to abide by priceline.com's booking conditions, terms and conditions and
privacy policy.



Per Day  $34.00
Total Charges Includes
taxes and fees  $152.35
See Full
Summary of Charges
We'll refund 100% of the difference if you
find a lower price.
Summary of Charges
Your Bid Per Day
$34 (per day)
Total Rental Days
3



Subtotal
$102.00
Taxes and
Fees:
$50.35



Total Charges Prices are in US dollars.
$152.35
Important Information
·      
Rental
cars are non-refundable, non-transferable and non-changeable even if the
reservation is not used.
·      
If
you purchase collision damage coverage with this rental car reservation, you
will be charged now for the coverage. Cancellations with 100% refund will be
permitted for Collision Damage Coverage until your scheduled pick-up time.
·      
If
your request is successful, Priceline will immediately lock in your
reservation and charge your form of payment. If your reservation is not
successfully booked, you will not be charged. If the Collision Damage
Insurance is not accepted for any reason, we will charge your form of payment
only for the cost of the car.
·      
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.
·      
Your
reservation does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.
·      
You
are guaranteed a car from one of the following major rental car companies:
[redacted].
·      
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.
·      
Only
the driver will be able to pick up the rental car at the counter and must
present a valid driver's license in his/her name. An additional driver can be
added at the counter for a fee payable directly to the rental car company.
·      
Prices
are not guaranteed until booking is completed.
·      
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.
·      
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.
[x] close window

See the response below that we have sent to our customer. Thanks. Dear [redacted] We are writing you today regarding your reservation at th[redacted] for Trip Numbe[redacted] I am writing to let you know that we received your Revdex.com concern in our Executive...

Offices. I understand that you did not use this reservation because it was booked for the wrong city. I reviewed your reservation in our system and our record shows that you requested for an [redacted] was able to confirm this information by checking your contract page that was presented during the request process. Normally, due to restrictions associated with your booking, cancellation, refund or change are not possible. However, since we value your business, we decided to make a one-time exception and refund your booking in full. Your $156.22 refund will be processed by our system back to your bank within 1 business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within a few days. Thank you for your patience while I resolved your issue, and I hope you find this information  Sincerely, [redacted]Executive Offices

Our records indicate that  a refund for $73.44 was processed on July
28, 2015,

Please see our response to our customer below. Thanks.[redacted] Thank you for taking the time to contact us regarding your reservation at the Wyndham New Yorker Hotel for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our...

Executive Offices. We understand that you were charged a hotel fee during your stay. We reviewed your concern with our sister company [redacted] and verified that the fee was stated on the website when you booked your reservation. We apologize, but we will be unable to refund the entire resort fee. However; we see that you have been charged a slightly higher amount compared to the one stated on your booking. We verified that you have been charged the amount of $31.57 per room per night when it was indicated that the fee would only be for $29.00. A refund of the difference in the amount of $8.70 was processed back to your credit card. Please contact you bank to check on their processing time.  We are sorry we did not provide you the answer that you are looking for and we thank you for your time. Sincerely, [redacted]Executive Offices Dear Mr. Er, Thank you for taking the time to contact us regarding your reservation at the Wyndham New Yorker Hotel for Trip Number 12300648340. We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you were charged a hotel fee during your stay. We reviewed your concern with our sister company [redacted] and verified that the fee was stated on the website when you booked your reservation. We apologize, but we will be unable to refund the entire resort fee. However; we see that you have been charged a slightly higher amount compared to the one stated on your booking. We verified that you have been charged the amount of $31.57 per room per night when it was indicated that the fee would only be for $29.00. A refund of the difference in the amount of $8.70 was processed back to your credit card. Please contact you bank to check on their processing time.  We are sorry we did not provide you the answer that you are looking for and we thank you for your time. Sincerely, [redacted]Executive Offices

Complaint: [redacted]
I am rejecting this response because: We made our reservation and paid from my credit card through priceline website. It was misleading to the customer that the deal was actually handled by [redacted].com. We have contacted [redacted].com's customer service, and they don't want to be responsible for the over[redacted] mistake and pointed fingures to the hotel. While when we arrived at the hotel that night, they said they didn't have any info regarding our reservation in our system. We, as the customer originally from Priceline, are trapped into this infinite loop. Therefore, I insist that Priceline should coordinate and solve this issue. 
Sincerely,
[redacted]

We are sorry that the consumer is not satisfied with her 4 star accommodations at the Club [redacted] Washington DC booked under Trip Number [redacted], and requests a refund for her stay at the property.
U[on review of this inquiry, we verified that the hotel has an average guest rating of 7.6,...

and this rating is based on actual reviews from customers who have booked on our site and stayed at the hotel. We also verified that the hotel is rated consistently as a 4 star hotel on other websites.
Thank you for the opportunity to review this matter.
Sincerely,
N D[redacted]
Executive Offices

I have
received the consumer’s additional comments. As you requested, I have again
reviewed this matter to see if we overlooked anything that might support a more
favorable conclusion. Our records confirm that the consumer authorized the purchase
of a non-refundable hotel room reservation. The consumer
then contacted priceline requesting to cancel the reservation claiming that the
hotel was not a 5 star quality hotel and he did not save 16% as expected. The
representative confirmed the 5 star rating and found that
this hotel does meet our expectations for the star rating selected on our
website. Our competitors also rate this hotel as follows: [redacted].com = 5 Stars [redacted].com
= 5 Stars [redacted].com = 5 Stars. We also verified that on the day the consumer
booked the reservation, the rate the hotel offered was $358.00, while
Priceline's rate was only $272.00. Therefore, the consumer received a savings
of 24% by using our website.  Please note, that once the consumer
made an agreement with Priceline to purchase the non-refundable reservation,
Priceline committed the non-refundable payment to the travel supplier based on
that agreement.  Priceline was then contacted
by the consumer’s Credit Card bank advising that she chose to dispute the charge
with the intent not to pay for her non-refundable purchase. Once a credit
card dispute is initiated, and the bank withdraws the funds outside the terms
of the agreement, the reservation is cancelled. I appreciate this opportunity
to address our client’s concerns.  If you
have any further questions regarding this matter, please do not hesitate to
contact us. I am sorry that Priceline is unable to assist the consumer any
further in this situation.
 
Sincerely,
[redacted]
priceline.com

Complaint: [redacted]
I am rejecting this response because contract clearly stated flexible cancellation. Once I made the reservation  on the day of check-in and received the confirmation by email, and it said that there is no cancellation, I called Priceline immediately about the discrepancy on their own website. I would not have booked if the contract did not indicate "flexible cancellation."  These words are false advertising and because of this I requested that the reservation be cancelled immediately,  and also requested that they let the hotel know I would not be checking in. 
[redacted]

Complaint: [redacted]
I am rejecting this response because:Berna of Priceline responded to my complaint, and I am very disappointed in her response.  I have used Priceline before, and I have normally had a great stay, so I am familiar with the bidding process. My problem here is that I do not believe I received what I bid on.  Ratings shared from other sites lends very little validity in in this case. I say that because I provided my own rating to Priceline as a "Verified Hotel Guest", but my rating is not on the website.  This proves to me that all of the travel sites including Priceline, will exclude negative ratings from time to time to achieve a particular rating/revenue stream.  Berna indicated in her email that I stayed at th[redacted]he entire time, as if that invalidates my complaint.  If she had completely read my complaint to the Revdex.com, she would see that I stated that I communicated with Priceline on the evening of my arrival to complain about the resort.  Also, if she and Priceline;s management checked Priceline's chat logs on 7/5/16, they will see that I chatted a long time with a Priceline representative about this matter.  At that time, I was told that [redacted], not Priceline, would have to okay a refund of my payment.  That would have been okay, but I was the told that Priceline could not guarantee that [redacted] would issue a refund, nor could Priceline locate a replacement hotel.  That's why I had no option but to stay a[redacted]  I am aware now, (as the Priceline representative stated upon the night of my arrival), that [redacted] and Priceline are trying to achieve a particular revenue target, with their Name that Price tool. And they, Priceline, is willing to go to any lengths to achieve it, even through deception to the consumer.
Sincerely,
[redacted]

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond.
 
Priceline.com discloses prior to purchase, that resort fees are not included in your offer price.
 
Priceline does not collect resort fees. Resort fees are charged...

by, and paid directly to the hotel.
 
On each consumers’ contract page (including the contract page in question), we clearly and conspicuously place the following disclosure regarding this matter labeled under Important Information.
 
Important Information
 
·       The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout.  These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price.
 
The charges hyper link further discloses the following information.
Hotel Charges
Depending on the property you stay at you may also be charged (i) certain per person, per room or percentage based mandatory hotel specific service fees, for example, resort fees (which typically apply to resort type destinations and, if applicable, may range from $10 to $40 per day), energy surcharges, newspaper delivery fees, in-room safe fees, tourism fees, or housekeeping fees and/or (ii) certain optional incidental fees, for example, parking charges, minibar charges, phone calls, room service and movie rentals, etc. These charges, if applicable, will be payable by you to the hotel directly at checkout and are not included in your room rate. Please contact the hotel directly as to whether and which charges or service fees apply.
These fees are incurred whether the consumer purchases the hotel room reservation via the priceline.com website, or directly through the property.
Attached hereto, is a copy of the consumer’s initialed contract page agreeing to the terms and conditions of the purchase.
 
Again,  thank you for the opportunity to clarify.
 
Sincerely,
[redacted]
Priceline.com
 
This checkout page for trip number [redacted] was submitted on 2015-08-14 15:38:06
Please Review Your Request

[redacted]
4 Star Deluxe Hotel  
Which hotel will I get?
Check-In Date:
Sunday, August 30, 2015
Check-Out Date:
Thursday, September 3, 2015
Region
Las Vegas, NV
City Areas: 
Check-In Time:
Varies by hotel. Guaranteed late night arrival if needed.
Check-Out Time:
Check-out times vary by hotel
Room 1:
[redacted]
Number of Rooms:
1
Number of Nights:
4
 
Offer Price Per Room, Per Night:
US$ 30.00
Travel Insurance:
US$ 20.00
Subtotal:
US$ 120.00
Taxes and Service Fees:
US$ 23.40
Priceline Hotel Coupon:
-US$ 0.00
Total Room Charges*:
US$ 143.40
Apply Coupon
Hotel Fee:
US$ 98.50
Total Cost*:
US$ 241.90
Have a coupon code? Apply Remove Coupon
This coupon is invalid or has expired
Purchase Trip Cancellation/Interruption InsuranceCheck here to cover yourself in the event of unforeseen illness, injury, and job loss for only USD20.00 per room per night. Details.
No surprises! Total cost includes estimated hotel fees (e.g resort fees). Your total cost will never be higher than displayed above.
 *Prices are in US dollars.
Important Information
  All rooms will accommodate up to 2 adults. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.
  Reservation is guaranteed for arrival on the confirmed check-in date only. If you do not check-in on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.
  If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requested. Please note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested. The hotel that is selected may or may not be one that you have seen during a hotel search on priceline. Any sorting or filtering options previously used will not apply to this Name Your Own Price request. Priceline will immediately charge your credit card the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your PayPal account the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your PayPal account will not be charged.
  The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price.
  Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives.
For security reasons, and to indicate that you have reviewed your request, please initial below. Remember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request.
[redacted]
I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of Coverage. I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.
CONTRACT_ID:
8090550

I am in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond.
 
We are sorry
that the consumer was unaware that she had selected and authorized the purchase
of a non-refundable reservation.  On each
consumers’ contract...

page (including the contract page in question), we clearly
and conspicuously place the following disclosure regarding this issue labeled
under Important Information.
Important
Information
 Priceline will immediately charge your credit
card the total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If your offer is
not accepted, your credit card will not be charged. Priceline will
immediately charge your [redacted] account the total cost of your stay. Rooms
purchased through priceline cannot be cancelled, changed or transferred and
refunds are not allowed. I
 
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the
non-refundable, non-changeable, terms and conditions of the selected purchase.
 
We
appreciate the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
LLC
 
This checkout page for trip number [redacted] was submitted
on 2015-07-14 04:13:14



Please Review Your
Request















































2½ Star Moderate-Plus Hotel,
[redacted] ([redacted]) Area




















Which hotel will I get?

Check-In Date:

Sunday, July 26,
2015

Check-Out Date:

Monday, July 27,
2015

Region

[redacted]

City Area:

[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Guaranteed Amenities:

Indoor or Outdoor Pool, Fitness
Center, Free Parking

Number of Nights:

1













 























Offer Price Per Room, Per Night:

US$ 70.00

Travel
Insurance:


US$
5.00






Subtotal:

US$ 70.00

Taxes and Service Fees:

US$ 17.59

Priceline Hotel Coupon:


-US$ 0.00





Total Charges*:

US$ 87.59

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired













Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD5.00 per room per night. Details.





*Prices are in US dollars.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline
will immediately charge your credit card the total cost of your stay. Rooms
purchased through priceline cannot be cancelled, changed or transferred and
refunds are not allowed. If your offer is not accepted, your credit card will
not be charged. Priceline will immediately charge your [redacted] account
the total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your [redacted] account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.




I[redacted]

I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Roman";
mso-bidi-theme-font:minor-bidi;mso-ansi-language:EN-US;mso-fareast-language:
EN-US;mso-bidi-language:AR-SA">Our record indicates that a refund for $294.58 was submitted on May 2, 2016.

I am writing to let you know that we received your concern in our Executive Offices. As I understand, you are requesting for a refund as the hotel you were confirmed is not one of the examples provided to you during the booking process.I have reviewed your reservation and see that you have booked...

one of our undisclosed reservation, which is non-changeable and non-refundable. For this type of booking, we provide hotel chain examples for illustration of what you may expect when choosing a star level. We do indicate that the brands shown are only examples and may not be a part of our program. Every hotel is different and not all hotels within a certain chain have the same star level rating.Priceline.com's star rating system is provided for your reference and we consider a number of factors in evaluating the quality of participating hotels such as: amenities, facilities, reputation, brand, other rating services, customer feedback from guests who have stayed at the hotel, etc., to assign a single star rating. We screen hotels carefully and update our information periodically to ensure the validity of our ratings. Please note that our rating system may sometimes differ from those of other rating systems that you may be familiar with. We do not warrant or guarantee that our star rating system is equal to or consistent with any other star rating system and reserve the right to change a hotel’s rating at any time with or without notice.Since the reservation is highly restricted, I have contacted the hotel to request for an exception, however, the front desk personnel advised that you have checked in and is currently at the hotel. Since reservation was used, we are unable to request refund.Thank you for taking the time to inform us of your concerns. We apologize that your request was not resolved to your satisfaction, however, the matter was given every consideration and we are unable to provide the resolution requested.Sincerely,Executive Offices

I am in receipt of the complaint initiated by the above-mentioned
consumer and appreciate the opportunity to respond.
 
As noted on
the consumer’s contract page attached hereto, the consumer selected a Published
Price rental car reservation with Sixth
where payment is due upon...

pick up directly with the rental car company.
 
The consumer/Bureau may contact SIXT
directly for any assistance related to this matter.
[redacted] Rent a Car
Phone number:
[redacted]
[redacted] Rent a Car confirmation number:
[redacted]
 
Once again, thank you for getting in touch about this
matter. 
Sincerely,
 
[redacted]
Priceline.com
 
This
checkout page for trip number [redacted] was submitted on 2015-06-17 23:07:33












 

Previous Page /
Your Booking Details




















5 4 auto ac Unlimited
Mileage
Premium
Car - [redacted] or similar†
make / model not guaranteed
Pick-up / Drop-off:
[redacted]
[redacted]
Pick-up Date & Time:
Thursday, July 02, 2015 - 8:30 PM - Hours of
operation
Hours Of Operation for Pick-Up Location










Opening time

Closing time

5:30AM

1:00AM

[x] close
window
Drop-off Date & Time:
Monday, July 06, 2015 - 9:00 PM - Hours of
operation
Hours Of Operation for Drop-Off Location










Opening time

Closing time

5:30AM

1:00AM

[x] close
window
Rental Car Company:


On
Airport Pay at Pick-up Free
Cancellation


Add Child Seats and Special
Requests (Optional)
 
You can request any of the options
below. These requests cannot be guaranteed and additional fees
may apply. Contact the rental car company to confirm availability.

Child Seats


0
Infant
Child SeatFor infants less than one year and
under 20 lbs

0
Toddler
Child SeatForward facing for children weighing
20-40 pounds up to 40 inches in height

0
Booster
SeatFor children weighing 40 to 80 lbs

Special Requests

Left
Hand Handicap Control
Right
Hand Handicap Control
Navigational
System
Ski
Rack

Add Collision Damage
Coverage
Get Collision Damage protection now! Purchasing at time of
booking is almost always less expensive than waiting to purchase coverage at
the counter. See additional information
·       
$35,000 in Primary Coverage so you won't need to file a claim
with your regular insurance
·       
Includes cost of repairs for collision or damage to a rental
car
·       
Allows for cancellation with 100% refund up until requested
pickup time



Yes,
I'd like to purchase collision damage coverage for $11.00 per day.**For
customers with a New York State billing address the fee will be $9 per day
No
thanks. I prefer to decline coverage.


Summary of Rental Car Charges


An estimate of your rental car reservation is shown below.
Prices may vary depending on special requests and items purchased at the
counter.
(PCAR|4|R|N
ATL|ATL|191.85)
Daily Rate:
$191.85 (5 x $ 38.37 )
Taxes and Fees:
$77.76
Total Amount Due at
Pick-Up: Prices are in US dollars.
$269.61 Pay at Pick-up
Additional
payment required for special equipment.
Collision Damage Coverage
Amount Due Now:
$55.00 (5 x $11.00) Due today. Collision Damage Coverage
will be charged in USD.
Taxes and Fees
Here is a breakdown of the estimated taxes, fees,
and surcharges that apply to your reservation when you pick-up your rental
car:


























VAT

$24.53

Energy surcharge

$3.96

Customer Facility Charge

$20.00

Vehicle license fee

$7.96

Concession Recovery Fee

$21.31

Total Taxes, Fees and Surcharges

$77.76


Prices are in US dollars.
[x] close
window
Driver Information -
Must match photo ID
The driver may need to provide a credit card at the rental
counter. Please review the acceptable
forms of payment for this car rental to determine the specific
requirement.
[redacted]
**
[redacted]
Under 25?

Apply Other
Promo/Discount Codes (Optional)
Corporate Discounts or Special Rates
Please enter any special rates or
promotional codes that you would like to apply to this rental car
reservation. Be sure to confirm that these discounts have been applied when
you pick up your rental car.
Corporate Discount
Close


Flight Information (Optional)
 
This will be used by the rental car
company to monitor flight delays.
What Airline are you Flying?
-- choose --
Your Flight Number:
Important
Information
Once you've reviewed your
information above, please review the following rules regarding rental cars
issued through priceline.com:
·       
If you purchase collision damage coverage with this rental car
reservation, you will be charged now for the coverage. Cancellations with
100% refund will be permitted for Collision Damage Coverage until your
scheduled pick-up time.
·       
Payment for this reservation is due when the car is returned
and will be charged by [redacted] Rent a Car.
·       
Additional charges may apply at the counter if you pick up or
drop off the car at a different date, time, or location than you requested
for your reservation.
·       
Only the driver will be able to pick up this rental car at the
counter. An additional driver can be added at the counter for a fee payable
directly to the rental car company.
·       
Additional charges may apply for drivers under the age of 25.
·       
[redacted] Rent a Car will charge the driver at the rental counter
for optional items you add to your reservation, including any child seats or
special requests such as pre-paid fuel.
·       
The driver will be required to present a valid driver's
license and a valid credit card in his/her name at the counter for the
refundable security deposit. Rental car companies may have different
requirements for customers who will only have a debit card at the time of
pick-up. For more specific information or to determine whether a debit card
deposit is allowed, please review acceptable payment options in the partner's
policy information. Pre-paid cards or cash will not be accepted for the
security deposit.
·       
Your car will be reserved for unlimited mileage, but some car
companies have additional restrictions regarding mileage. Please refer to
[redacted] Rent a Car's specific policy.
·       
Please see location specific rental policy and rules information

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I agree to Booking Conditions, [redacted] Rental Policy and Rules,
and Terms and Conditions by
booking this car.

Our...

records indicate that a refund in the amount of $224.00 has been processed.

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We appreciate your business, and we are very sorry that you have been disappointed with the way this matter was handled. We reviewed your information with the hotel and verified your...

reservation was entirely used. Our partners have guest satisfaction in mind and will usually take steps to address concerns when received during stay. We discussed your concerns with the hotel's Manager, Balu for them to have an opportunity to address it. A full refund of 539.00 USD was issued on January 10, 2018 as a one time exception to the policies. All refunds are processed by our system within one business day; however, bank processing time varies. Your bank will then post it to your account; bank processing time varies so please check with them if you don't see it in your account within a few days. Thank you for the opportunity to assist you. We hope you find this information helpful. Sincerely, Executive Offices

Attached hereto is a copy of the consumer’s contract page indicating that the consumer selected a reservation with the following cancel policy:
 
Cancellation Policy: To cancel this reservation, a $25 per room processing fee will be charged by this website. For the room type you've selected,...

you can cancel your reservation for a full refund up until noon on Tuesday, September 1st (local hotel time). If you decide to cancel your reservation anytime between noon on Tuesday, September 1st and noon on Friday, September 4th (local hotel time), the hotel requires payment for the first night's stay. You will be charged for the first night's stay including taxes and fees. Any remaining amount will be refunded to you. Refunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, September 4th).
The consumer cancelled the reservation on Wednesday, Sep 02, 2015 at 08:47:01 AM, and therefore the hotel required payment for the first nights’ stay.
 
We are sorry that we are unable to assist the consumer any further in this situation.
 
Sincerely,
N. D[redacted]
priceline.com
 
Contract Page  Trip Num # [redacted]
 
Your Information
Room 1 [redacted]
Room 2 [redacted]
Billing Address [redacted]
Count ry
United States
St at e [redacted]
Cit y [redacted]
Zip/Post al Code
[redacted]
Email [redacted]
Confirm Email
[redacted]
Phone Number
[redacted]
Continue
2 Credit Card Information
Init ial Here:
**
I have read and agree to the terms and conditions and
privacy policy.
Book Hotel Now
 
Summary of Charges
(All prices are in USD)
$921.56
[redacted]
Very Good, 8.1 163 reviews
Address:
[redacted], US
Room T ype:
1 Double Bed
Check In:
[redacted]
Check Out :
[redacted]
Sign up for our t ravel deals newslet t er!
(USD) US dollar
Important Information
Hot el Cust omer Service:
If you have already booked a hotel reservation and need assistance,
you can contact our Customer Service at [redacted]. If you call this
number please have your Trip Number and the phone number you
entered while making your reservation available.
To review your reservation's cancellation options, click here. Note that
you will need the trip id and last 4 digits of credit card/pin code listed
on this page.
If you don't check-in to the hotel on the first day of your reservation
and do not alert the hotel in advance, the hotel reserves the right to
cancel your reservation and may charge you a penalty.
Rat e Descript ion:
Websaver - Full pre-payment required upon booking
Room Charge Disclosure:
Your credit card is charged the total cost at time of pu**hase. Prices
and room availability are not guaranteed until full payment is
received.
Cancellat ion Policy:
To cancel this reservation, a $25 per room processing fee will be
charged by this website. For the room type you've selected, you can
cancel your reservation for a full refund up until noon on Tuesday,
September 1st (local hotel time). If you decide to cancel your
reservation anytime between noon on Tuesday, September 1st and
noon on Friday, September 4th (local hotel time), the hotel requires
payment for the first night's stay. You will be charged for the first
night's stay including taxes and fees. Any remaining amount will be
refunded to you. Refunds or cancellations are not available after noon
local hotel time on your day of arrival (Friday, September 4th).
Guarant ee Policy:
Reservation is guaranteed for arrival on the confirmed check-in date
only. If you don't check-in to the hotel on the first day of your
reservation and you do not alert the hotel in advance, the remaining
portion of your reservation will be canceled and you will not be
entitled to a refund.
All rooms are guaranteed for double occupancy and accommodations
for more than the specified number are not guaranteed.
The reservation holder must be 21 years of age or older.
A valid ID and credit card must be presented at check-in. The credit
card is required for any additional hotel specific service fees or
incidental charges or fees that may by charged by the hotel to the
customer at checkout. These charges may be mandatory (e.g., resort
fees) or optional (parking, phone calls or mini-bar charges) and are
not included in the room rate.
TOTAL CHARGES
1 Your Information
Room 1
[redacted]
Room 2
[redacted]
Billing Address
[redacted]
Count ry
United States
St at e
[redacted]
Cit y
[redacted]
Zip/Post al Code
[redacted]
Email
[redacted]
Confirm Email
[redacted]
Phone Number
[redacted]
Continue
2 Credit Card Information
Init ial Here:
**
I have read and agree to the terms and conditions and
privacy policy.
Book Hotel Now

I have received the consumer’s additional comments. As you
requested, I have again reviewed this matter to see if we overlooked anything
that might support a more favorable conclusion. Unfortunately, there is nothing
we can add to what has already been stated in our previous correspondence.  According to the consumer, the
agent did not disclose that exchange fees are incurred with the exchange of the
ticket. The consumer therefore requests a refund for airline collected exchange
fees. Upon careful review of this matter we have again confirmed that the fees
were clearly disclosed. The agent stated to the consumer that the tickets are
non-refundable and the rebooking fee is $200 p/ticket, plus the increase in
fare, and a $30 per ticket processing fee. Please note that all ticket
exchanges are subject to exchange fees in accordance with airline policy.
Exchange rules and fees vary by airline and type of fare purchased. The
airline's rules and fees associated with the consumer’s ticket purchase are
clearly disclosed within the consumer’s online itinerary. We are sorry that we
are unable to provide refunds for airline exchange fees and unable to assist the consumer
any further in this situation.
Sincerely,
[redacted]
Priceline.com

Our record indicates that this
matter has been addressed with the consumer.
 
The airlines have advised that the flights were cancelled
due to irregular operations and a refund was issued as follows:
 
Refund Amount: $286.00
Refund Reference Number:...

[redacted]  
 
 [redacted] has
also advised that they offered the consumer a $100 [redacted] voucher.
 
Sincerely,
[redacted]
Priceine.com