Stahl Construction Company

Please see the response we sent to the customer below.  Thanks. Dear Ms. [redacted],  Thank you for contacting us regarding your vacation package purchased under Trip Number [redacted] We see that your issue has already been resolved by one of our Customer Relations representatives....

Should you require additional assistance with your full refund, please feel free to reply to this e-mail. Thank you for choosing to email us today. I hope you found my reply helpful! Please email us again if you need anything else. Sincerely, Teddi C[redacted]Executive Offices

Hi. Please see the response below that we sent to our customer.  Thanks. Dear Mr. [redacted], Thank you for taking the tie to contact us regarding your stay at the [redacted] We are writing to let you know we received your Revdex.com complaint in our Executive Offices. We apologize for the difficulty you encountered. We understand you are requesting for a refund or a compensation due to the quality issues you encountered at the hotel during your stay. We reviewed your request and confirmed your reservation was used. The hotel informed us they were not aware of any quality issues you encountered during stay. The hotel advised they were not provided any opportunity to address your complaints and will not authorize any refunds/compensations. As a gesture of goodwill, a refund in the amount of 126.35 USD was issued on October 25, 2016. This amount is 20% of your total reservation cost as a compensation. The refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days. Thank you for your time and we hope you find this information helpful. Sincerely, Junko A[redacted]Executive Offices

[redacted]
 
Thank you for taking the time to contact us regarding
your hotel reservation at [redacted]
 
I am writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We...

understand that you have issues with this hotel
reservation.
 
We apologize for the confusion. We take your comments
very seriously. We have forwarded them to the appropriate individuals for
consideration as we continue to improve our service and avoid further
confusion.
 
Our records show that the total cost of the reservation,
$362.32, was paid in full. This was charged upon booking. However, you were
also informed that the reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by the
hotel to the customer at checkout. These charges may be mandatory (e.g., resort
fees) or optional (parking, phone calls or minibar charges) and are not
included in the room rate. This information was presented to you prior to
purchase when you were asked to review your reservation, including the terms
associated with cancellations or changes. When you purchased your reservation,
you agreed to those terms.
 
We have contacted [redacted] and verified that the
$22.95 a night fee that you paid directly to them is the resort fee.
 
I hope you find this information helpful
 
Sincerely,
 
Jenn Hapdus
Executive Offices

I have received the
consumer’s additional comments. As you requested, I have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion.
 Upon hotel
room check-in/out the hotel representative
provided the consumer with the lower negotiated room rate established between
priceline.com and the hotel, which is not available to the public. We apologize
that the property inadvertently provided this information to the guest and will
communicate this matter with the property.
 Priceline.com
is a travel agent and as such, makes hotel room rates available on behalf of
the hotels. Just like every other business, we receive reduced rates because we
sell in large volume, and if you compare our rates, you will find them to be
very competitive. We strive to offer customers the best alternatives for saving
money while at the same time maintaining profitability.
 I apologize
if the consumer is disappointed with the difference in rates; however,
Priceline will not be able to offer a refund for the difference in rates.
 Again, thank
you for the opportunity to clarify.

SENT: Fri May 22, 2015 20:33:30 PM ET
Dear Mr. [redacted],
Thank you for taking the time to contact us regarding your reservation at the
[redacted] for Trip Number [redacted].
We are writing to let you know that we received your Better Business...

Bureau
concern in our Executive Offices. We understand that you needed a non-smoking
room for your stay; however, the hotel can only provide it on your 2nd night.
With Priceline, you can choose from a number of options depending on your
needs. You can select a specific hotel from a list of participating properties
with our Published Price hotel option or, if you'd rather save even more, you
can choose a restricted reservation where you select the area and star level,
but the hotel's name is not revealed until after the purchase.
When you choose a restricted reservation, you agree to stay in any
participating hotel that matches your requested star level and area selections.
However, for this type of bookings, you do not have an option to select a
specific room type. As stated on your contract, "Requests for bed types
(King, Queen, 2 Doubles, etc.) or other special needs (including preferences
for smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed." When you submitted the request for
booking, you indicated that you read, understood and agree to the terms and conditions
of the reservation. We are sorry; however, your reservation, due to the
restrictions stated on your contract, cannot be changed, cancelled or refunded.
We sent a separate email that contains a copy of your contract page. This page
displays the terms and conditions that you reviewed prior to purchasing your
reservation.
We are sorry we did not provide you the answers you were looking for and we
thank you for your time.
Sincerely,
[redacted]
Executive Offices

I am in receipt of the complaint initiated by the above-mentioned
consumer and appreciate the opportunity to respond.
 






Desired
Settlement

“I
would like Priceline to book me in a hotel that is actually located on the
[redacted] Strip. I was under the impression that was what I was negotiating
for.”

 
 
We are sorry
that the consumer is not satisfied with the location of his/her Name Your Own
Price hotel room accommodations at the [redacted] International Hotel
[redacted], located at [redacted].
 
Priceline
clearly discloses that we will find a room in a hotel willing to agree to your
offer price in the shaded area displayed on the priceline.com website for the
consumer's selected area(s).
The [redacted] International Hotel [redacted], is clearly located in the shaded
area of the mapping guidelines for the city area labeled [redacted].
 
·       
Priceline hotel participants are major national brands or quality
independent [redacted]. We screen participating [redacted] carefully and update our
information constantly to ensure you always receive quality accommodations. We will find you a room in a hotel willing to agree to your price in
the shaded area.
 
Additionally, although we do rate our own [redacted], in our research into the Trump
Hotel on other online travel services,
we found this hotel rated as follows:
[redacted].com 5 star
 [redacted].com 5 stars
 [redacted].com
5 stars
 [redacted].com
5 stars
[redacted].com 5 stars.
 
Consumers
who prefer to stay in a particular location or property have the option to
visit our Published Price service, and choose his/her preferred hotel and
location from a list of competitive prices across a wide range of [redacted].
We hope you find this information helpful and appreciate the opportunity to
clarify the matter.
Sincerely,
[redacted]
priceline.com
 
 



 

This checkout page for trip
number [redacted] was submitted on 2015-08-04 13:30:09



Please Review Your
Request















































5 Star
Luxury Hotel, [redacted] Strip [redacted] Area




















Which
hotel will I get?

Check-In
Date:

Thursday, August 27, 2015

Check-Out
Date:

Monday, August 31, 2015

Region

[redacted]

City Area:

[redacted]

Check-In
Time:

Varies
by hotel. Guaranteed late night arrival if needed.

Check-Out
Time:

Check-out
times vary by hotel

Room
1:
[redacted]

Number
of Rooms:

1

Guaranteed
Amenities:

Indoor
or Outdoor Pool, Restaurant, Fitness Center, Business Center, Guest Score
8/10 or Higher

Number
of Nights:

4













 





































Offer
Price Per Room, Per Night:

US$
100.00

Travel Insurance:


US$ 20.00






Subtotal:

US$
400.00

Taxes and Service Fees:

US$
69.92

Priceline Hotel Coupon:


-US$ 0.00





Total
Room Charges*:

US$
469.92

Apply Coupon


Hotel
Fee:

US$
127.50

Total
Cost*:

US$
597.42

Have
a coupon code? Apply Remove Coupon
This coupon is invalid or has expired

No surprises! Total cost includes
estimated hotel fees (e.g resort fees). Your total cost will never be higher
than displayed above.
*Prices
are in US dollars.





We Recommend Trip
Protection
Life is uncertain...plan for the
unexpected.
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.
View Details >>

100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of
traveler, family members and traveling companions, death in the family,
job loss or other specified events.
24/7 Live Travel Assistance A real person available to assist you any time of the day
with last minute flight or hotel changes, luggage locator services, cash
transfers, medical assistance services and emergency services.



Yes!
I'd like to purchase Trip Protection for USD5.00 per room, per night. Terms and Conditions
No,
thanks. I prefer to travel without Trip Protection.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival
on the confirmed check-in date only. If you do not check-in on the first day of
your reservation and you do not alert the hotel in advance, the remaining
portion of your reservation will be canceled and you will not be entitled to
a refund.
If priceline accepts your price, priceline
will book your reservation in a property with an equal or higher star level
than you requested. Please note it is possible that the hotel you are booked
in could be a Resort, which will meet or exceed the minimum qualifications of
the star level you initially requested. The hotel that is selected may or may
not be one that you have seen during a hotel search on priceline. Any sorting
or filtering options previously used will not apply to this Name Your Own
Price request. Priceline will immediately charge your credit card the total
cost of your stay. Rooms purchased through priceline cannot be cancelled,
changed or transferred and refunds are not allowed. If your offer is not
accepted, your credit card will not be charged. Priceline will immediately charge your PayPal account the total
cost of your stay. Rooms purchased through priceline cannot be cancelled,
changed or transferred and refunds are not allowed. If your offer is not
accepted, your PayPal account will not be charged.
The reservation holder must present a valid
photo ID and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that may
be charged by the hotel to the customer at checkout. These charges may be
mandatory (e.g., resort fees) or optional (parking, phone calls or minibar
charges) and are not included in your offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.




[redacted]

I have read, accept
and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I
have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.

Complaint: [redacted]
I am rejecting this response because:  Priceline did not address my compliant.  I would like Priceline to answer the
following questions:
1.      
Did Priceline rate and advertise the [redacted] at
[redacted] as a 2 ½ star hotel?  Yes or no?
2.      
Did Priceline give examples of 2 ½ star [redacted]
in this area as, [redacted] and [redacted]?  Yes or no?
3.      
Is the [redacted] at [redacted] comparable to the [redacted]
[redacted] and [redacted] in this area? Yes or no
4.      
Did I purchase the hotel rooms from Priceline? Yes or no
Sincerely,
[redacted]

I have
received the consumer’s additional comments.  As you requested, we have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion.  We understand that the consumer believed she was making a purchase
in Canadian currency. Attached
hereto is a copy of the consumer’s contract page indicating:  Prices are in USD. Rooms purchased through Priceline cannot be
cancelled, changed or transferred and refunds are not allowed. As a goodwill
gesture Priceline made a one-time exception and issued a refund for the
difference in currency if the consumer had booked the reservation in Canadian
currency. Based on the exchange rates on the purchase date, we have come up to
a currency difference in the amount of $34.78, which has been refunded to the consumer. As noted on the contract page, the consumer’s selected reservation is non-refundable.
 
Sincerely,
N. D[redacted]
Executive Offices
 
Contract Page
3-Star hotel in the Downtown Calgary Area
Your room: 2 Double Or 1 Queen - Non-Smoking
Amenities: Pet Friendly, Business Center,
Restaurant, Swimming Pool
Check In: Thu, Mar 03, 2016
Check Out: Sat, Mar 05, 2016
Rooms: 1 room for 2 nights
Room Rate: $57.00 per room/night
Taxes & Fees: $22.70
Discount:
Room Total: $136.70
Hotel Fee: (Due at hotel)
Total Price: $0.00
Hotel fees collected in local currency: .
Promo code applied: undefined
Have a promo code?
View taxes, fees
& cancellation policy
 
Top of Form
1.    Guest
Info (Room 1)
Guest
name and billing name are the same
Billing Info
Afghanistan
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Andorra
Angola
Anguilla
Antarctica
Antigua And Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bonaire, Sint Eustatius And Saba
Bosnia And Herzegovina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory
British Virgin Islands
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Burkina
Burundi
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Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Cook Islands
Costa Rica
Croatia
Curacao
Cyprus
Czech Republic
Dem Rep Of The Congo (Zaire)
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands (Islas Malvinas
Faroe Islands
Federated States Of Micronesia
Fiji
Finland
France
French Guiana
French Polynesia
French Southern And Antarctic Lands
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Heard Island And Mcdonald Islands
Holy See (Vatican City)
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iraq
Ireland
Isle Of Man
Israel
Italy
Ivory Coast
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico
Qatar
Republic Of Korea
Reunion
Romania
Russia
Rwanda
Saint Barthelemy
Saint Martin (French Part)
Saint Pierre And Miquelon
Saint Vincent And The Grenadines
Samoa
San Marino
Sao Tome And Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Sint Maarten (Dutch Part)
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
Spain
Sri Lanka
St Helena
St Lucia
St. Kitts And Nevis
Suriname
Svalbard
Swaziland
Sweden
Switzerland
Taiwan
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Trinidad And Tobago
Tunisia
Turkey
Turkmenistan
Turks And Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Vanuatu
Venezuela
Vietnam
Virgin Islands
Wallis And Futuna
Yemen
Zambia
Zimbabwe
Credit Card Info
Expiration Date and Security Code
Month
01
02
03
04
05
06
07
08
09
10
11
12
Year
2016
2017
2018
2019
2020
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Send
me email deals
No need to pay today! Your payment will be due at the hotel.
This property accepts the following: .
Priceline will use this card to reserve your room, but you will
pay the hotel directly when you stay. This property accepts the following: .
By tapping Book Now, I agree to the Booking Conditions , Terms and Conditions , and Privacy Policy
Booking Conditions ?
tap to close
I
agree to the Terms & Conditions, Privacy Policy, and Booking
Conditions below. ? ?
All rooms will accommodate up to 2 adults.
Requests for bed types (King, Queen, 2 Doubles, etc.) or other special requests (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed hotel
and cannot be guaranteed by Priceline.
Reservation is guaranteed for arrival on the
confirmed check-in date only. If you do not check-in on the first day of your
reservation and you do not alert the hotel in advance, the remaining portion of
your reservation will be canceled and you will not be entitled to a refund.
The hotel that is booked may or may not be one
that you have seen during a hotel search on priceline. Any sorting or filtering
options previously used will not apply to this request.
The reservation holder must present a valid
photo ID and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that may
be charged by the hotel to the customer at checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your offer price.
Hotel rooms purchased through Priceline are
not eligible for frequent traveler points, upgrades, vouchers, or other
discounts and incentives.
If your request is accepted, Priceline will
immediately charge your credit card the total cost of your stay. Rooms purchased through Priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your request is not
accepted, your credit card will not be charged. Prices are not guaranteed until
purchase is complete.
Priceline.com is unable to facilitate a rebate
of Canadian Goods and Services Tax (\"GST\") for U.S. resident
customers booking Canadian hotel accommodations utilizing the priceline.com
service.
Bottom of Form
Important Info Page
Taxes and Fees
Amount: $22.70
Prices are in USD.
Cancel Policy
This rate cannot be cancelled, changed or transferred. Refunds
are not allowed.
·      
About -Star Hotels
·      
About Taxes and Fees
·      
Important Information
·      
Terms & Conditions
·      
Privacy Policy
Back to Checkout
Booking Conditions
All rooms will accommodate up to 2 adults.
Requests for bed types (King, Queen, 2 Doubles, etc.) or other special requests (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed hotel
and cannot be guaranteed by Priceline.
Reservation is guaranteed for arrival on the
confirmed check-in date only. If you do not check-in on the first day of your
reservation and you do not alert the hotel in advance, the remaining portion of
your reservation will be canceled and you will not be entitled to a refund.
The hotel that is booked may or may not be one
that you have seen during a hotel search on priceline. Any sorting or filtering
options previously used will not apply to this request.
The reservation holder must present a valid
photo ID and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that may
be charged by the hotel to the customer at checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your offer price.
Hotel rooms purchased through Priceline are
not eligible for frequent traveler points, upgrades, vouchers, or other
discounts and incentives.
If your request is accepted, Priceline will
immediately charge your credit card the total cost of your stay. Rooms
purchased through Priceline cannot be cancelled, changed or transferred and
refunds are not allowed. If your request is not accepted, your credit card will
not be charged. Prices are not guaranteed until purchase is complete.
Priceline.com is unable to facilitate a rebate
of Canadian Goods and Services Tax (\"GST\") for U.S. resident
customers booking Canadian hotel accommodations utilizing the priceline.com
service.

Complaint: [redacted]
I am rejecting this response because: The app has a flaw in it as it was supposed to be in CAD as per the coversion by the converter tool
Sincerely,
[redacted]

Revdex.com, Inc.
 
I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
Priceline offers a variety travel service options, including
room rates that offer cancelation...

options.
 
When selecting a reservation, and prior to purchase, the
consumer is provided with the cancel policy associated with each reservation.
 
In this instance, the consumer selected a reservation that
provided greater savings and less flexibility.
 
Attached hereto, is a copy of the consumer’s initialed
contract page authorizing the non-refundable, non-changeable terms and
conditions of the selected purchase.
 
I thank you for the opportunity to clarify.
 
Sincerely,
[redacted]
Priceline.com
 
 
This
checkout page for trip number [redacted] was submitted on 2015-05-06 13:40:15






[redacted]
 
[redacted]
Freebies:
Hotel Freebies:
On Sale Now ->
Save 15% on this stay — Free Breakfast


Check-In: Sat, Jul 4, 2015
Check-Out: Sun, Jul 5, 2015
Room Type: Double Room with Two Double Beds
- Booked for double
occupancy
Non Refundable
 
Cancellation Policy

For the room type and rate that you've selected, you are not allowed to
change or cancel your reservation. If you cancel your room, you will still be
charged for the full reservation amount.

































Summary
of Charges

Room Cost

$84.99

Rooms

1

Nights

1

Room Subtotal

$84.99

Taxes & Fees

$5.98

Total Charges

$90.97

Prices are in USD
Reservation Name (Age 21 or Older)
Enter the name of the person
checking into the hotel. This person must present a valid photo ID and credit
card at check-in.








Room 1





Use
this name for all rooms



I agree to the Booking Conditions, Terms and Conditions
and Privacy
Policy by booking this room.
Important Information
·     
Room Description: 2 Double Beds Non-Smoking Room With Free Continental
Breakfast, Free Wi-Fi, Refrigerator And Microwave
·     
Rate Description: Websaver - Full pre-payment required upon booking
·     
Hotel Freebies Details:
On Sale Now -> Save 15% on this stay — Advance Purchase Offer Details.
Free Breakfast
Promotion
Details
Negotiated
Specials may be limited to certain dates and subject to availability.
x close window
·      Cancel
Policy: For
the room type and rate that you've selected, you are not allowed to change or
cancel your reservation. If you cancel your room, you will still be charged
for the full reservation amount.
·     
Guarantee Policy: Reservation is guaranteed for arrival on the
confirmed check-in date only. If you don't check-in to the hotel on the first day of your
reservation and you do not alert the hotel in advance, the remaining portion
of your reservation will be canceled and you will not be entitled to a
refund.
·     
Your credit card is charged the total cost above at time of
purchase. Prices and room availability are not guaranteed until full payment
is received.
Your PayPal account is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.
·     
All rooms are booked for double
occupancy (i.e. 2 adults) and accommodations for more than two
adults are not guaranteed.
·     
The reservation holder must present a valid photo ID and credit
card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in the room rate.

















Initial Here:



I have read and agree to abide by the Terms and
conditions and privacy policy.

Our records indicate that the customer spoke with one of our customer care representatives on 6/7/2016 and opted to cancel his reservation for a fee of $200 per ticket.

Dear [redacted]Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] And Golf Resort for Trip Number [redacted]I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.We understand that you...

have issues with this hotel reservation.We thank you for your patience while we research this booking for you. We are currently making attempts to resolve this issue for you. We hope to be in contact with you in 1 to 2 business days with a resolution. We appreciate your patience while we continue to work to resolve your issue.Sincerely,
[redacted]Executive Offices

Please close this case.  The original response was complete and accurate and there is no additional info or resolution we can provide to the customer.  Thanks.

Attached
hereto is a copy of the consumer’s contract page indicating that the consumer
selected a reservation with the following cancel policy:
 
·     
Cancel
Policy: For the room type and rate that you've selected, you are
not allowed to change or...

cancel your reservation. If you cancel your room, you
will still be charged for the full reservation amount.
 
We are sorry
that the consumer’s selected purchase is non-refundable and we are unable to
assist with a refund as requested.
 
Sincerely,
[redacted]
priceline.com
 
This checkout page for trip number [redacted] was submitted on 2015-05-11
15:02:21



























[redacted] By [redacted]
 
[redacted]
Freebies:
Hotel Freebies:
On Sale Now —
Free breakfast, free internet in room and free parking


Check-In: Fri, Jul 3, 2015
Check-Out: Mon, Jul 6, 2015
Room Type:
Queen Room with Two
Queen Beds with Roll~In Shower
- Booked for
double occupancy
Non Refundable
 
Cancellation Policy

For the room type and rate that you've selected, you are not allowed to
change or cancel your reservation. If you cancel your room, you will still be
charged for the full reservation amount.

































Summary of
Charges

Room Cost

$95.20

Rooms

1

Nights

3

Room Subtotal

$285.60

Taxes & Fees

$34.56

Total Charges

$320.16

Prices are in USD

generateNonRefundFlex("NON_REFUNDABLE");


$(document).ready(function() {
_gaq.push(['_trackEvent', 'HotelRetailSetiBaseline', 'display', 'hotelInfo',0,true]);
});

Reservation Name (Age 21 or Older)
Enter the name of the person checking into the hotel. This
person must present a valid photo ID and credit card at check-in.








Room 1





Use
this name for all rooms



[redacted]
[redacted]


I agree to the Booking Conditions, Terms and Conditions
and Privacy
Policy by booking this room.
Important
Information
·     
Room
Description:
[redacted]-Stay And Get 20Pct 2Q-Nsk-Guest Room-Lg Work Desk-Breakfast-Wifi
·     
Rate
Description: Websaver
- Full pre-payment required upon booking
·     
Hotel
Freebies Details:
On Sale Now — Book now and save Offer Details.
Free breakfast, free internet in room
and free parking
Promotion
Details
Negotiated
Specials may be limited to certain dates and subject to availability.
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·      Cancel
Policy:
For the room type and rate that you've selected, you are not allowed to
change or cancel your reservation. If you cancel your room, you will still be
charged for the full reservation amount.
·     
Guarantee
Policy: Reservation is guaranteed for arrival on the confirmed check-in date
only. If you don't
check-in to the hotel on the first day of your reservation and you do not
alert the hotel in advance, the remaining portion of your reservation will be
canceled and you will not be entitled to a refund.
·     
Your
credit card is charged the total cost above at time of purchase. Prices and
room availability are not guaranteed until full payment is received.
Your PayPal account is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.
·     
All
rooms are booked for double occupancy (i.e. 2
adults) and accommodations for more than two adults are not guaranteed.
·     
The
reservation holder must present a valid photo ID and credit card at check-in.
The credit card is required for any additional hotel specific service fees or
incidental charges or fees that may be charged by the hotel to the customer
at checkout. These charges may be mandatory
(e.g., resort fees) or optional (parking, phone calls or minibar charges) and
are not included in the room rate.

















Initial Here:



I have read and agree to
abide by the Terms
and conditions and privacy policy.

Complaint: [redacted]
I am rejecting this response because I did not choose [redacted] as an area. I called to let know that I'm going to [redacted]. They swore I choose [redacted]. Computers and website have glitches and make mistakes just like people. Also, they are talking the terms and me accepting the terms. I was accepting a [redacted] room only. I would never take my kids to a Navel Base as a summer vacation. Their website didn't not clearly display their terms until AFTER they charged my debit card. I looked up that motel at the Navel Base and it has terrible reviews. I've also seen that motel years ago and it's disgusting. My son has [redacted] and that motel would be hazardous to his health. It's old and smells like mold and mildew in the rooms. Therefore, my family and I will NOT be staying their and I refuse to pay for serves I will not be using. I've already booked a [redacted] room through a website that doesn't use fraudulent tactics. Again, they are using their contract as the reason they will not cancel the room. However, my argument is that I didn't pick the Navel Base area. My search was for the [redacted] and they put me at the Navel Base and took $301.22 from me. I'm willing to get a lawyer and sue them because their website isn't flawless. That motel is horrible and too dangerous for my son to stay in with his [redacted] symptoms. We will not be staying there and I will never use that website in the future. I'm a government employee and I hold a Top Secert Clearence.I work hard to provide for my family and to pay for family vacations. It's not right for companies to just take your money even when you cannot use there services. 
Sincerely,
[redacted]

Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We understand that you have...

issues with this hotel reservation.   In order for us to research this further, please send us the receipt showing the amount of $352.00. Once you have the document, please send it as an attachment using PDF or JPG format and be sure that it is no larger than 2MB. Any attachments that do not meet this criteria are considered potential for spam/malware/viruses and are stripped from the email of our corporate email account.   We look forward to assisting you and resolving your issue.   Sincerely, [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:  I don't recall receiving an email regarding the complaint.   I apologize for not responding.   However, there was no resolution to my original complaint.   I believed Priceline was not honest.  I completed an entire form regarding the passenger and the information was deleted.  There is no way to make a reservation without filing out the passenger's information and I did.   How did my name appear as the passenger when I only used my payment information to pay for the ticket.  One of the required information is the passenger's date of birth.   I never gave mine.  I only provided the passenger's.  But the representative refused to look at the completed passenger information.  Had she done so she would see that I was clearly not the passenger.  
Sincerely,
[redacted]

Hello.  we have re-review this claim and have found that the info contained in the original response remains accurate.  It's unfortunate, but there are no further options that we can offer to the customer.  Thanks.

I understand that you are requesting to cancel this hotel reservation. I reviewed your reservation in our system and our record shows that you purchased a restricted rate, which means it cannot be changed, cancelled or refunded. I have contacted the property for exception; however, Michelle -...

Front Desk Clerk advised the same thing. She was asked to discuss your concern with her manager and the same information was provided. We apologize; however, we are truly unable to make any exceptions for you. When we find a travel partner willing to accept your request, we immediately book the reservation in order to secure your low rate. Our system calculates that you saved 21.80 USD or 10.00% off of the hotel's lowest published rate available at the time of booking. Our travel partner accepted the rate on the condition that your reservation would not be changed or cancelled. I know you expect a different answer; however, there are no other options that I can offer because of the restrictions. Sincerely,Executive Offices

Thank you for taking the time to contact us regarding your reservation at the Best Western Salisbury Plaza for Trip Number [redacted].   We are writing regarding your Revdex.com concern in our Executive Offices. We understand that you cancelled your reservation due to a wrong date...

booked; however, a penalty was charged. You are now seeking a full refund of the fee.   Although your reservation was booked on our website, this is serviced by our sister company, [redacted] We asked their Executive Offices to look into your issue. We were informed that they attempted to resolve the issue with the hotel. Unfortunately, since your concern has reached us more than a month after the cancellation, and the travel date has passed, they are unable to negotiate with the property. The hotel is not willing to offer a refund and strictly imposed the penalty.   As a gesture of goodwill, the Booking.com is offering a 25 USD refund, should you accept. We understand that you declined this refund; however, feel free to contact us back if you want our sister company to proceed with the refund process.   We are sorry that we cannot provide you the answer you are looking for and thank you for your time.   Sincerely,   [redacted] Executive Offices