Stahl Construction Company

Complaint: [redacted]
I am rejecting this response because:I told the front desk on Friday that I would not be using the room Saturday evening due to the government shutdown. I did not luse the room after I left at 0600 on Saturday.  I’m sure there are ways to check if my key card accessed the room at all o Saturday or Sunday.  
Sincerely,
[redacted]

I
understand that the consumer chose to travel one-way on a round trip airline
ticket purchase and requests a refund for the unused portion of the ticket.
Desired Settlement:
I understand that I purchased the ticket through name your own price option,
but some type of...

compensation should be made to me because regardless of the
fact, I lost $250.00 because I only flew one way on a round trip ticket, and in
addition had to come out of pocket with an additional $621.00 for another
ticket to get back home to [redacted].
Attached
hereto, is a copy of the consumer’s initialed contract page authorizing the
terms and conditions of her airline ticket purchase, including the round trip
travel selection.
On
each consumers’ contract page (including the contract page in question), we
clearly and conspicuously place the following disclosure regarding this issue
labeled under Important Information:
 
Important Information
 






Your
airline tickets are non-refundable, non-transferable and non-changeable.

Your
tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlines.
 
You
must fly on the flights assigned to you. Upgrades and standbys are not
available. If you do not take your outbound flight, the airlines will
automatically cancel the remainder of your reservation. If any part of the
ticket is unused it has no value after ticketed departure time.

 
We are sorry that the consumer’s selected
purchase is non-refundable and appreciate the opportunity to clarify.
 
Sincerely
 
[redacted]
Priceline.com
 
This contract for request number [redacted] was originally initialled on Wed Jun
10 11:37:40 EDT 2015
Your Trip Summary


















We Recommend Trip Protection
Life is uncertain...plan for the unexpected.
Get the following protection up to the limits listed below and much more for
$17.00 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.






























Airfare Details

Depart:
Fri, June 19, 2015

Return:
Sun, June 21, 2015

Departing Airport:
[redacted]
[redacted]

Arrival Airport:
[redacted]
[redacted]

Flight Times:
The airlines will choose your flight times. Your trip will start between 6 a.m. and 10
p.m. and you will arrive no later than 12:30 a.m. the next day.

Connections:
Maximum of 1 connection
each way. (layovers will be no longer than 3 hours)

Ticket Delivery:
Electronic Ticket

Passengers:
[redacted]

Aircraft:
Jet aircraft


We Recommend Trip Protection
Life is uncertain...plan
for the unexpected.
Get the following protection up to the limits listed below and much more.
Hide Details >
100% Trip Cancellation
and Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss, natural disaster at departure or destination city or other specified
events.
$500 Baggage and
Personal Effects reimburses for lost personal effects as well as checked
baggage throughout your trip.
$50,000 Emergency
Evacuation coverage pays for the cost of medical transportation to the nearest
medical facility and/or to your home in the event a serious medical situation
requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel
Accident Protection
24/7 Hour Live Travel
Assistance A real person available to assist you any time of the day with last
minute flight or hotel changes, luggage locator services, cash transfers,
medical assistance services and emergency services.


Yes! I'd like to purchase Trip Protection for
$17.00 per person.View terms & conditions


No, thanks. I prefer to decline Trip
Protection.
Summary of Charges



























Airline Ticket Offer
Price:

$450.00 per ticket

Govt Taxes, Airline Fees and Agent Fees:

$50.85 per ticket

Number of Tickets:

1

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$500.85

Total Trip Cost:
(All prices are in US dollars)

$500.85

Baggage fees
are not included in your trip cost.

Important Information


























•

Your airline
tickets are non-refundable, non-transferable and non-changeable.

•

Your 

•

Name Yourtickets will be round-trip, coach class tickets issued on one of Priceline's partner airlines. You must fly on the flights assigned to you. Upgrades and standbys are not available. If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservation. If any part of the ticket is unused it has no value after ticketed departure time. Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.

•

If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.

•

You will be issued electronic tickets.
Remember to bring a valid government-issued photo ID with you to check-in.



 





Initial Here:
**



I have read, accept and agree to
abide by Priceline.com's terms
and conditions and privacy policy.

Complaint: [redacted]
I am rejecting this response as it does not comply to the guarantees or features offered by the company.First priceline's customer service representative failed to honor their best purchase price guarantee when I noted avis was cheaper.http://www.priceline.com/landing/best-price-guarantee.htmSecondly Priceline failed to state that their 100% cancellation refund guarantee in a manner that was clear and correct.  The following statement was placed next to the option for collission damage insurance."Cancellations with 100% refund will be permitted for Collision Damage Insurance up until your scheduled pick up time"This ambiguous phrasing listed next to the add on makes it easy to misunderstand this as a feature.Thirdly because of their general dismissal to not only myself but thousands of other unhappy Priceline customers (as evidenced on consumer reports) I prefer this issue remain unresolved if they refuse to refund.I appreciate Revdex.com not closing this issue.
Sincerely,
[redacted]

In order to locate the
reservation and review this matter, please provide the 11 digit Priceline request
number, as well as the email address that was provided to Priceline at the time of purchase.
 
Thank you,
[redacted]
Priceline.com

We are contacting you today regarding your attempt to book an airline reservation on our website.   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand that you want to make sure that you get the lowest rate in...

booking your airline tickets. Our booking system is linked to our travel partners booking system, just as any other internet travel service or travel agency, and there can be occasional time lags which impact true reservation availability. Fare changes even in a split second. Since it is available to the general public, anyone can grab the lowest fare present and our website will update to show the next available fare.   Thank you for giving us an opportunity to assist you. We hope you find this information helpful.   Sincerely,   [redacted] Executive Offices

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, you wanted to cancel the reservation as you were unable to request seats for your flight and that there was no disclosure prior to purchase of the flight on having to pay...

fees other than baggage which was disclosed before purchasing.   I have carefully reviewed your reservation and see that you have purchased one our highly restricted reservation where flight details are disclosed once reservation is confirmed. Once confirmed, reservation is non-changeable and non-refundable. While booking, we have disclosed in the checkout page under Booking Conditions that "Meal and seat preferences are not guaranteed", this is because not all airlines offer pre-reserved seating and some airlines offer pre-reserved seating only for a fee. Once flight is confirmed, we automatically send a message to the airline system to request for seats, however, if seats are not assigned, this means that you will be provided seats upon check in at the airline ticket counter.    I have checked your reservation and see that seats are now assigned. You will be able to see the seat assigned by accessing [redacted] website or by clicking the link below. You will be asked to enter your first and last name and your confirmation number with [redacted] is [redacted]. At the moment, our website does not show these seats assigned, however, I have escalated this to the appropriate team for review.   [redacted]
  I apologize however, due to the terms and conditions associated with the reservation, we will be unable to provide you a refund. We are sorry we did not provide you the answer that you are looking for and we thank you for your time.      Executive Offices

I have received the consumer’s additional comments. The following correspondence was sent to the consumer addressing these comments.
Dear Ms. [redacted],
Thank you for taking the time to contact us regarding your reservation with The [redacted] Corporation for Trip Number [redacted].
The reservation you selected is a prepaid reservation. The rental car provider, [redacted] will only charge an additional fee for any optional items/upgrades that you choose to purchase upon pick-up. Optional items/upgrades are not mandatory and are at the discretion of the driver. Since the reservation was not used, we are unable to determine what optional items or upgrades were offered to you at the counter that may have resulted in an additional cost to your prepaid purchase.Please also note that the refundable deposit varies depending on the pick-up/drop-off location and type of vehicle rented. Consumers have the option to contact the rental car company prior to pick-up to determine specific policies.Although I appreciate you felt the review turn around to be lengthy; please know that we do our best to provide resolutions to all our customer concerns as soon as possible. Upon receipt of your inquiry, we immediately contacted The [redacted] Corporation and they responded on the day of drop-off, in accordance with their policy, thereby allowing us to process and complete your refund on November 25, 2015. I understand that a [redacted] representative informed you that on occasion, a reservation can be transferred. In this case, the reservation selected provided greater savings and less flexibility, specifically, non-refundable, non-transferable and non-changeable.
Important Information
• Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used.
• If you purchase collision damage coverage with this rental car reservation, you will be charged now for the coverage. Cancellations with 100% refund will be permitted for Collision Damage Coverage until your scheduled pick-up time.
• If your request is successful, Priceline will immediately lock in your reservation and charge your form of payment. If your reservation is not successfully booked, you will not be charged. If the Collision Damage Insurance is not accepted for any reason, we will charge your form of payment only for the cost of the car.
• Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation.
• Your reservation does not include vehicle liability, collision or personal accident coverage for your rental car. You should determine if you have insurance coverage prior to pick-up.
• You are guaranteed a car from one of the following major rental car companies: [redacted] or [redacted].
• The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests.
• Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her name. An additional driver can be added at the counter for a fee payable directly to the rental car company.
• Prices are not guaranteed until booking is completed.
• The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit.
• The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional items. Pre-paid cards or cash will not be accepted for the security deposit. If the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returned. If the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned.
For your reference, a copy of your Contract Page has been sent in a separate email. I am sorry we are unable to provide you with the answers you were looking for and I thank you for the opportunity to address your concerns.
Sincerely,
Berna A[redacted]
Executive Offices

Thank you for taking the time to contact us regarding your hotel reservations at the [redacted] [redacted] [redacted] for Trip Numbers [redacted] and [redacted].   I am writing to let you know that we have received your Revdex.com concern in our Executive...

Offices.   We understand that you have issues with these hotel reservations.   We apologize for the confusion. Our records show that the rates you purchased on both reservations are non-changeable, non-cancelable and non-refundable. Prices are in USD. This information was presented to you prior to purchase when you were asked to review your reservation, including the currency that you will be charged and the terms associated with cancellations or changes. When you purchased your reservation, you agreed to those terms. We are unable to change, cancel or process a refund for these reservations.   We are sorry we did not provide you the answers you were looking for and we thank you for your time.   Sincerely, [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:
We both made a rental car reservation in error for the same trip to [redacted], on the same day 12/1/14, when we should have made only one reservation; so we immediately contacted [redacted], Priceline, and [redacted], in an effort to cancel one of the reservations, as we both intended to use only one vehicle.    When we go on vacation, we use one vehicle, so we are together; I do not drive in one vehicle and my wife drive in another.   So from our perspective, it is a duplicate reservation.   When we initially contacted Priceline on 12/1/14 to cancel this duplicate reservation, they did not say "it does not appear to be duplicate"; what the Rep told us, was that "we have to put our request in writing".  So why are they "playing smart" now.The dates for both reservations was the same, but when were actually in [redacted], my wife extended the reservation that she made, as her vacation stay was for a longer duration, hence the reason why the reservation date was extended for the vehicle we both used.Priceline's record will show that I never picked up this rental vehicle, because we did at the Priceline Rep advised and requested the cancellation in writing, in good faith that, when I placed the cancellation request in wiring, they would honor it. We are petitioning Priceline to think of us the consumers, and issue a refund, as we immediately asked them to cancel this duplicate rental car reservation on 12/1/14.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: This is further more evidence that you do not care to thoroughly review my concern. This is not the trip I am referring to. This trip is from over a year ago. I have yet to receive a phone call to discuss this matter. All I have recieved is emails where some individual has copy and pasted a generic response. This the the worst customer service I have experienced.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
When charging, the request was to identify if the dealer renting the car accepted the credit card.  Our car rental was from September 23rd until September 30th. We contacted Priceline on September 17th and we were informed by Priceline in writing that our reservation was cancelled and therefore we booked with another service.The bank failed to dispute the charges and only informed us the week of November 3rd There was a timeframe when we did not get a response of charges being rendered after our need for the car rental. We had attempted to contact via email with Priceline and our messages were returned as spam. We also tried thru the [redacted] court services of [redacted] to give a letter of request to appear in conciliation court but the letter was returned as undeliverable The address was written as [redacted] 
Sincerely,
[redacted]

Dear Mr. Boldien,
Thank you for taking the time to contact us regarding your Priceline credit card issues.
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.
We apologize for the difficulty you have experienced. The Priceline...

Rewards [redacted] card is issued by [redacted], which is the U.S.
credit card operations of [redacted] PLC. For security reasons, Priceline does not have access to your [redacted] account nor control over its [redacted] card policies or procedures.
In the interest of satisfying your concern, we have forwarded your letter to the [redacted] Executive Office. They will review your concern and reply with a resolution within 2 business days.
If you have any other Priceline Rewards [redacted] card concerns, please contact [redacted] directly. There are three ways to contact Priceline rewards [redacted].
1. Email - Visit the pricelinerewards[redacted].com website and select the Customer Service link. You will receive a response within 24 hours.
2. Phone - You can speak with a Priceline rewards [redacted] consultant 24 hours a day, 7 days a week at ###-###-####.
3. Mail - Please send written correspondence to: [redacted]
You can also learn more about [redacted] by visiting [redacted].
I hope you find my reply helpful and we thank you for your time.
Sincerely,
Jenn H[redacted]
Executive Offices

Tell us why here...We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We are sorry to learn you had to cut short your trip due to a family emergency. We understand that there was a delay in processing your refund which was approved by the...

hotel. Our records indicate that, since we did not receive a notification from the hotel of the approved refund, one of our Customer Service representatives contacted the hotel. As soon as he confirmed the information, he immediately processed the refund in our system, to avoid further delays. We truly appreciate the feedback you provided, and we are very sorry that you have been disappointed with the service you received. As a gesture of goodwill, below is a coupon code for your future priceline.comHotel Express Deal. Coupon Code: [redacted] The coupon will provide a discount of 10% on your next reservation. This is only valid on Express Deal® hotel stays and will expire on December 31, 2018. This coupon can only be used one time for a single transaction and any remaining residual value cannot be applied to another transaction. This is not intended to place a value on your experience. It is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs. Thank you once again, [redacted], for taking the time to notify us of this situation. We look forward to serving you again soon. Sincerely, Executive Offices

We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. The consumer
selected an Express Deals hotel reservation and received accommodations at the [redacted], located at [redacted]. We understand that the consumer is disappointed
with the reservation as the consumer expected to receive confirmation for a property
located on the [redacted], and not in the area of the [redacted].
When selecting a Name Your Own Price or Express Deals reservation,  Priceline tells consumers that we will find a
property located within  the boundaries
of the shaded area displayed on the priceline.com website for the consumer's
selected area(s).  These maps can be enlarged
in order to view the boundaries of these areas. For your review I have also included
a screenshot of the priceline map for the area labeled [redacted] North,
which clearly encompasses the [redacted] Mall/[redacted] Drive area. We are sorry that we are unable to
assist the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com

[redacted]
* We are contacting you regarding your vacation package reservation booked under Trip Number [redacted]
* We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, your original flight was canceled...

due to weather so you were unable to use the first night of your hotel reservation.   We checked our records and verified that you previously sent us an email regarding your issue and you were advised to call our Customer Service for further assistance. We apologize if you are dissatisfied with our service; however, you need to speak with our Customer Service Team directly for this type of issue. Your feedback is appreciated and rest assured that it will be forwarded for documentation and reference.   We contacted the hotel and verified that you were unable to use the first night of your reservation. We requested for exception; however, the hotel did not allow a refund for the unused night because they hold the room until you checked in. I apologize; however, we are unable to refund the first night of your reservation.   We apologize for the inconvenience and thank you for your time.   Sincerely,   [redacted] Executive Offices

RevDex.com, Inc.
According to the consumer, she is not satisfied with the quality of the one
star hotel property she/he selected from a list of properties, and requests a
refund.
We are truly sorry that the
consumer is not pleased with the hotel room accommodations...

he/she
selected. Prior to purchase, priceline provided the consumer with reviews about
the overall quality, cleanliness, location, and amenities of the one star and upon reviewing this information, the consumer chose
to select this property.
 
We are sorry
that we are unable to assist the consumer any further in this situation and
suggest that the consumer contact the property at the following telephone
number for any further assistance concerning this
matter.
 



















[redacted]

 

 

Phone Number:

[redacted]

Fax Number:

[redacted]

 
 
Sincerely,
[redacted]
priceline.com
 
CONTRACT PAGE
 
[redacted]
122 [redacted]
 
Your Room: Queen Room - Cable Tv Is Available In This Room. A
Microwave And Small Fridge Are Featured.
Room sleeps 2 adults
Non Refundable
Check In: Sat,
Jul 11, 2015
Check Out: Sun,
Jul 12, 2015
Rooms: 1 room for 1 night
Room Rate: $54.90
per room/night
Taxes & Fees: $3.48
Room Total: $58.38
Guest Info (Room 1)
[redacted]
Billing Info
[redacted]
Credit Card Info ? ? ? ?
XXXXXXXXXXXXXXXX
Expiration Date and Security Code
By tapping Book Now, I agree to the Booking Conditions, Terms and Conditions, and
Privacy Policy
Booking Conditions
Book Now
IMPORTANT INFO PAGE
View taxes & f ees ?
Guest name and billing name are the same
Sign in for faster checkout!
United States
Send me email deals
T axes and Fees
Amount: $3.48
Prices are in USD.
Night ly Rat es
Sat, (07/11): $54.90
Cancel Policy
If cancelled or modified up to 1 day before the date of arrival,
no fee will be charged. If
cancelled or modified later or in case of no-show, 100 percent
of the first night will be
charged.
About -Star Hotels
About Taxes and Fees
Important Information
Terms & Conditions
Privacy Policy
BOOKING CONDITIONS
Rate Description: Special
Rate
Negotiated Special Details:
Smart Deal â null
Offer Details: Negotiated Specials may be limited to certain
dates and subject to availability.
Cancel Policy: If
cancelled or modified up to 1 day before the date of arrival, no fee will be
charged. If cancelled or modified later or in case of no-show,
100 percent of the first night
will be charged.
Additional Information About the Room You Selected: WiFi is available in the hotel rooms and is free
of charge. Pets are allowed. Charges may be applicable. Free
public parking is possible on
site (reservation is not needed).
All rooms are booked for double occupancy (i.e. 2
adults) and accommodations for more
than two adults are not guaranteed. All children are welcome. Up
to two children under 12
years stay free of charge when using existing beds. One older
child or adult is charged USD
10 per night when using existing beds. There is no capacity for
extra beds in the room.
No Deposit Will Be Charged.
If you don't check-in to the hotel on the first day of your
reservation and you do not alert the
hotel in advance, the hotel reserves the right to cancel your
reservation and may charge you
a penalty.
The reservation holder must present a valid photo ID and credit
card at check-in. The credit
card is required for any additional hotel specific service fees
or incidental charges or fees
that may be charged by the hotel to the customer at checkout.
These charges may be
mandatory (e.g., resort fees) or optional (parking, phone calls
or minibar charges) and are
not included in the room rate.

Complaint: [redacted]
I am rejecting this response because:My issue has not been resolved. It was an error on Priceline's part. Their website changed information unknowingly. All of my money needs to be refunded without me having to book another ticket with Priceline. Priceline is holding $1,200.00 of mine and that needs to be refunded back to my credit card.
Sincerely,
[redacted]

This matter has been resolved to the satisfaction of the consumer.

Complaint: [redacted]
I am rejecting this response because it does not address my concern or request. Simply blaming [redacted] Cards is not what I am looking for. I would like Priceline to issue my $50 discount and I would like acknowledgement of my request that they remove deceptive advertisements from their website. [redacted] cannot issue me the $50 credit since the purchase was made through Priceline. 
Sincerely,
[redacted]