Stahl Construction Company

[redacted]   Thank you for contacting us regarding your Airline reservations for Trip Number [redacted]   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand you are requesting...

for a refund of 99.00 USD because you requested to have your reservations canceled within 24 hours from booking. We reviewed your reservations and verified that a refund request in the amount of 99.00 USD was submitted to our Management Team. It has been approved by our Accounting Team on March 15, 2017 and will be processed to the card you used to submit your request. The refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days.   Thank you for giving us the opportunity to assist you and we hope you find this information helpful.   Sincerely,   [redacted] Executive Offices

It is very frustrating to receive the same argument that the facility fee was published on [redacted] I have to tell you again that I did NOT book my hotel on agoda.com. I booked on priceline's mobile app working on IOS platform. There was no statement about the facility fee on the mobile app. Thus, I do not accept the response sent to my by the business.  [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Dear [redacted]
 
We contacting you today regarding your airline ticket
booked under Trip Number [redacted]
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand, you
would like to add an infant...

ticket to your reservation.
 
We do not sell infant tickets and you need to call the
airline directly to purchase an infant fare ticket. We contacted both [redacted] several times and currently, infant ticket
has been issued for [redacted] segments.
However, [redacted] will not issue an infant ticket
because your validating airline is [redacted]. I apologize;
however, you will need to work directly with [redacted] regarding
your concern.
 
Please be advised that the $7.00 processing charge is for
the interline ticket issued because your itinerary has multiple airlines.
 
We are sorry we did not provide you the answers you were
looking for and thank you for your time.
 
Sincerely,
 
Joe A[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: THE BUSINESS DID NOT ADDRESS ALL PARTS OF MY COMPLAINT. THERE REASONING FOR THEM NOT ACCEPTING TO REFUND MY CREDIT CARS ASSUMES 
THAT THERE ADVERTISING IS CLEAR ON THEIR HOTELS' CHECK IN TIMES. BECAUSE THE WEBSITE DOESN'T GIVE CHECK IN TIMES UNTIL AFTER THE PURCHASE OF THE RESERVATION I BELIEVE PRICELINE SHOULD BE RESPONSIBLE FOR REFUNDS DUE TO NON DISCLOSURE OF VITAL INFORMATION IN THE CHOOSING OF A PLACE TO STAY THE NIGHT, BEFORE THE SALE OF SUCH STAY. 
Sincerely,
[redacted]

Dear Mr. Ly,
We are contacting you today regarding your airline reservation for Trip Number [redacted].
We are writing to let you know that we received your Revdex.com concerns in our Executive Offices. We understand your concern about the schedule change. Airlines adjust their...

schedules for a number of reasons. When a schedule change occurs the airline will usually rebook you on an alternate flight closest to the original departure time. Once the airline notifies us, we make every attempt to notify you of the changes via email. Our records indicate that we attempted to contact you through the phone number that was used to purchase the reservation. However, the voicemail box was full. For this reason, an email was sent to notify you of the schedule change. In addition, we strongly suggest to our customers to contact the airlines at least 24-hours prior to each flight departure to confirm the reservation.
We apologize but we are unable to process a refund of the fees charged by the airlines. We contacted [redacted] Airlines and they advised that they too are unable to provide compensation. Their records show that you requested to booked on a different flight on the original return date and agreed to pay the change fee of $250. [redacted] Airlines waived the fare difference as a courtesy. They suggest you call their Customer Care Department at ###-###-#### for further assistance.
We apologize for the inconvenience and hope you found this information helpful.
Sincerely,
Zadhy S[redacted]
Executive Offices

I have received the consumer’s
additional comments. As you requested, I have again reviewed this matter to see
if we overlooked anything that might support a more favorable conclusion.
Unfortunately, there is nothing we can add to what has already been stated in
our previous correspondence.  The terms and conditions of the price guarantee policy are disclosed prior to purchase on the priceline.com website. I am sorry that Priceline is unable to assist
the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Thank you for taking the time to contact us regarding your son's hotel reservation at the [redacted] for Trip Number [redacted].   I am writing to let you know that we received your Revdex.com concern in our Executive Offices.   I understand that your son...

was unable to use this reservation; thus, a refund is requested. I have reviewed his reservation in our system and our record shows that he purchased a non-refundable rate. I apologize; however, we are unable to refund even though the reservation was not used.   As per our record, his checkout page was presented prior booking for him to review the travel information that was entered. Also, we have presented the check in and check out time during the request process.   I also contacted the property for exception; however, our request was denied.   We are sorry we did not provide you the answers you were looking for and we thank you for your time.   Sincerely,   Christine M[redacted] Executive Offices

Thank you for taking the time to contact us regarding your reservation with [redacted] Rent a Car for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand that you did not intend to book a...

restricted reservation. We reviewed your concern and made a decision to offer a one-time exception to the policy. We submitted a refund request for a full amount of $403.45. Once approved, the refund will take place within 14 days.   Thank you for giving us the opportunity to assist you and we thank you for your time.   Sincerely,   [redacted] Executive Offices

Hello. Please see the response below we have sent to our customer regarding this rejection. Dear Ms. [redacted],  I am writing you today regarding your hotel reservation at the [redacted] [redacted]. We received notification that you have rejected our response to the Revdex.com. We reviewed your issue again and we have decided to make a one-time exception to cover the cost of the reservation if you want to cancel your purchase. Kindly reply to this email or call us back as soon as possible at ###-###-#### should you wish to proceed with the cancellation so we can process your full refund. The Executive Office hours are 9:00 a.m. to 8:00 p.m. Eastern Time, Monday through Sunday. You will need to enter your Trip number, which is [redacted] when you contact us. Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada. Once cancelled, your refund will be processed through our system within one business day. However, you may bank post the refund to your account after a couple of business days. In addition, we have shared your feedback about our area mapping to the appropriate team. For future reference, we suggest that you book through the service the allows you to choose the specific hotel during booking, or review the area map carefully if you decide to book through the service again where the hotel is revealed after purchase. This will ensure that you receive a hotel that meets your specific geographic needs. We look forward to hear from you. Sincerely,  Nico T[redacted] Executive Offices

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence.  This matter concerns claims that can only be validated and addressed by the rental car company. The Bureau/consumer may contact [redacted] directly at [redacted]. I am sorry that Priceline is unable to assist the consumer any further in this situation.
 
Sincerely,
N. D[redacted]
priceline.com

Dear Ms. [redacted],
 
We wanted to take this time to contact you regarding your
airline ticket
booked under Trip Number [redacted].
 
We are writing to let you know that we have received your
RevDex.com concern in our Executive Offices. As...

we
understand, you
would like to have business class tickets for your
reservation.
 
We have reviewed this concern and verified that you
searched, booked and
paid for coach cabin tickets. As an apology for the
confusion, we can
submit a refund request for $100 or you may upgrade you
tickets to
business class via voluntary exchange paying all fees and
additional
airfare. We apologize; however, we will be unable to
upgrade your
tickets for no fee.
 
If you would like to upgrade your ticket for a fee,
please contact us
back before your current scheduled departure date which
is Friday, June
19, 2015. If you have further questions, please contact
us directly at
[redacted]. The Executive Office hours are 9:00 a.m.
to 6:00 p.m.
Eastern Time, Monday through Saturday. You will need to
enter your Trip
Number, which is [redacted] when you contact us.
 
Please note that the number provided above is a United
States phone
number, and you may incur toll charges when calling from
outside the
United States or Canada.
 
We are sorry we did not provide you the answers you were
looking for and
we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

Dear Mr. [redacted],
 
Thank you for taking the time to contact us regarding
your airline reservation for Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We understand...

that you are requesting a refund of the
$60.00 cancellation fee that was charged on this canceled reservation.
 
Our records show that the tickets you purchased are
non-cancelable, non-changeable and non-refundable. This information was
presented to you prior to purchase when you were asked to review your
reservation, including the terms associated with cancellations or changes. When
you purchased your reservation, you agreed to those terms and we immediately
charged your card to lock in your rate and secure your reservation. 
 
As a one-time exception, the option to cancel with a fee
was offered and accepted. Please note that cancel fees are non-refundable.
 
We are sorry that the selected reservation is non-refundable
and we are unable to assist any further in this matter.
 
 Sincerely,
 
[redacted]
Executive Offices

RevDex.com, Inc.
 
We are in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond. 
 
Attached hereto is a copy of the
consumer’s initialed contract page agreeing to the...

non-refundable,
non-changeable terms and conditions of the purchase. This information is conspicuously
listed under Important Information.
Important Information
·     
Cancel Policy: For
the room type and rate that you've selected, you are not allowed to change or
cancel your reservation. If you cancel your room, you will still be charged for
the full reservation amount.
We are sorry that
the consumer’s selected reservation is non-refundable and we
are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
Priceline.com
 
This
checkout page for trip number [redacted] was submitted on 2015-05-10 19:46:04






[redacted]
 
[redacted]
Freebies:
Hotel Freebies:
On Sale Now — Free
breakfast, free internet in room and free parking


Check-In: Sun, Jul 19, 2015
Check-Out: Wed, Jul 22, 2015
Room Type: Queen Room with Two Queen Beds ~ Non~Smoking

- Booked for double
occupancy
Non Refundable
 
Cancellation Policy

For the room type and rate that you've selected, you are not allowed to
change or cancel your reservation. If you cancel your room, you will still be
charged for the full reservation amount.

































Summary
of Charges

Room Cost

$101.14

Rooms

1

Nights

3

Room Subtotal

$303.42

Taxes & Fees

$51.48

Total Charges

$354.90

Prices are in USD
Reservation Name (Age 21 or Older)
Enter the name of the person
checking into the hotel. This person must present a valid photo ID and credit
card at check-in.






[redacted]


    


I agree to the Booking Conditions, Terms and Conditions
and Privacy
Policy by booking this room.
Important Information
·     
Room Description: Travelweb Adv Purchase 15Pct 2Q-Nsk-Guest Room
·     
Rate Description: Websaver - Full pre-payment required upon booking
·     
Hotel Freebies Details:
On Sale Now — Book Now and Save! Offer Details.
Free breakfast, free internet in room and
free parking
Promotion
Details
Must
book at least 7 days in advance, Must stay within days of booking
x close window
·      Cancel
Policy: For
the room type and rate that you've selected, you are not allowed to change or
cancel your reservation. If you cancel your room, you will still be charged
for the full reservation amount.
·     
Guarantee Policy: Reservation is guaranteed for arrival on the
confirmed check-in date only. If you don't check-in to the hotel on the first day of your
reservation and you do not alert the hotel in advance, the remaining portion
of your reservation will be canceled and you will not be entitled to a
refund.
·     
Your credit card is charged the total cost above at time of
purchase. Prices and room availability are not guaranteed until full payment
is received.
Your PayPal account is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.
·     
All rooms are booked for double
occupancy (i.e. 2 adults) and accommodations for more than two
adults are not guaranteed.
·     
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in the room rate.
















[redacted]

 I have read and agree to abide by the Terms and
conditions and privacy policy.

Dear Ms. [redacted],
 
I am are writing to let you know that we have received
your Revdex.com concern in our Executive Offices in regards to your
[redacted] Rent a Car for Trip Number [redacted].
 
I understand that you viewed a refund for a rental car on
your...

credit card statement and canceled your trip. Upon review of your reservation,
we have confirmed that you opted to upgrade your rental car reservation. This
resulted in the cancellation and refund of your original booking and the re-purchase of the new reservation. Therefore, a  new credit card charge was applied for your
upgraded new reservation, which is confirmed in our system. We apologize that
you were not able to use your reservation; however, because your selected  reservation is restricted, it is non-refundable.
 We are sorry that your selected reservation is non-refundable
and we are unable to assist any further in this situation.
 
Sincerely,
 
[redacted]
Executive Offices

Our
record indicates that this matter has been addressed with the consumer, and a
refund in the amount of  $25.50 has been issued to the credit card
account used to make the purchase.
Sincerely,
[redacted]
Priceine.com

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]It is being skipped around one of my main complaints......I DID NOT ASK FOR A 3 STAR HOTEL.....I ASKED FOR A 4 STAR OR 3 1/2 STAR! I feel that when I was asked to raise my bid, that the 3 star was auto filled in. Why would I raise my bid and lower my star????Again, this hotel did not show up on my [redacted] as in the shaded area! I have booked though priceline for multiple years and have never had this issue. If you would review my past history, you would see that I have never complain about any services that priceline has offered, so why would I make it up now!!!

Hi. Please see the response we sent to the customer below.Dear [redacted]
*Thank you for contacting us regarding your reservation at the [redacted] booked under Trip Number 12619707274. We are writing to let you know that we have received your Revdex.com concerns in our...

Executive Offices. We understand you no longer need your reservation and want to receive a refund. Prior to submitting your request you were provided with a contract page that stated: Rooms purchased through Priceline Express Deals cannot be cancelled, changed or transferred and refunds are not allowed. We are sorry if you no longer need your reservation; however, your request is non-changeable, non-refundable and non-transferable. We are truly unable to cancel your reservation as requested.  I know you expect a different answer; however, there are no other options that I can offer because of the restrictions. Sincerely, Teddi CremeansExecutive Offices

Dear [redacted],Thank you for your email.We understand that you wish to receive your refund immediately. We truly wish that we can process your refund right away; however, the partner has 10 business days from your drop off date to respond with a resolution. If you do not receive an email from us with a...

resolution after this time, please call us and we will research this further. Thank you for emailing. I appreciate your patience while we continue to work to resolve your issue.Sincerely,Jennelyn (Skye) C.Customer Relations Specialist

On behalf of the consumer, Priceline contacted [redacted] Refunds Department concerning the consumer’s refund request, and the airline responded as follows.
Dear Mr. Brazil   Thank you for taking the time to contact us in relation to Mr. [redacted]’s flights from [redacted] on the 2nd...

of January.   I was sorry to learn that Mr. [redacted]’s plans were affected by our adjusted schedule, as we realize the importance of dependable passenger service. I’m sure you also realize, for operational reasons sometimes airlines have to change their schedules on occasion or even cancel flights.   Mr. [redacted]’s ticket is non-refundable as per its terms and conditions. We would not be able to offer a refund based on the length of delay as you have been advised by our contact centre.   Our conditions of carriage state: 9.1.1 Departure and flight times shown in timetables may change between the date of publication and your date of travel. We do not guarantee them to you and they do not form part of your contract of carriage with us.   More details of schedule changes and refunds can be found in our conditions of carriage: [redacted]   Mr. Brazil, I know this may not be the answer your customer was hoping for. I hope you can understand we have conditions in place to protect ourselves as an airline as well as to remain fair and consistent with our customers.   Kind regards   Philip S[redacted] Customer Relations Executive
[redacted] Refunds Department
We are sorry that we are unable to assist the consumer any further in this situation. The consumer may contact the airline directly for any further assistance.
Sincerely,
N. D[redacted]
priceline.com

Our record indicates that you requested to cancel your reservation due to wrong date. We have disclosed that the ticket is non-refundable and non-changeable in the Contract Page and in the Confirmation Email sent to you. As a one-time exception, you were granted to get a refund with 15.00 USD...

cancellation fee. The cancellation fee offsets charges directly related to the cancellation of non-refundable reservations. The fee amount is consistent with the change penalties charged by the travel partners themselves. We sincerely value your business [redacted] we decided to provide another exception in refunding your 15.00 USD.   A refund of 15.00 USD was processed today, September 22, 2017. The refund will be processed through our system within one business day. Your bank will post the refund to your account. Bank processing time varies, so please check with them if you do not see the refund in your account within a few business days. It’s the same process in refunding your 212.98 USD.   Thank you, [redacted] for taking the time to notify us of this situation. We hope to have the privilege of serving your future travel needs under more pleasant circumstances.   Sincerely,   [redacted] Executive Offices