Stahl Construction Company

Complaint: 10588008
I am rejecting this response because: Basically Priceline is selling a worthless insurance policy. Please read the quoted passage below from their webpage:"100% Trip Cancellation and Trip
Interruption Protection reimburses
for cancellations due to unforeseen illness of traveler, family members and
traveling companions, death in the family, job loss, natural disaster at
departure or destination city or other specified events."The last part of exclusion "Other specified events", means that other events that traveler can specify as reasons. It does not say that they control the specification of those events. If they have every control then what am I paying the Insurance for? Basically then insurance policy is worthless. They paddling shoddy and worthless insurance policy. So they are responsible for my loss. I can actually prove that much in the court of law.
Sincerely,
[redacted]

We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand your concern about the ratings of your hotel. We found that this hotel does meet our expectations for the star rating selected on our website. Our competitors also rate...

this hotel as follows:   [redacted] = 4 Stars / 4.5 out of 5 Guest Rating [redacted] = 4 Stars / 4.5 out of 5 Guest Rating   We evaluate each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etc. We screen participating hotels carefully and update our information constantly to ensure that you always receive the best available hotel.   We care about your experience and the accommodations the hotel provides. It is unfortunate the hotel could not meet your expectations. While placing your request, you agreed to accept any 4 or higher star hotel within the area(s) you selected. Your hotel does have a 4 star rating.   All properties offered through priceline.com have been evaluated according to the specific star level standards that we have developed exclusively for our program and described on our website. While you may feel that this property should have a different star rating or is rated differently by other groups, we are confident that our evaluation of this property should have met your expectations. We apologize; however, your reservation is restricted. It cannot be changed, cancelled or refunded.   We are sorry we did not provide you the answer that you are looking for and we thank you for your time.   Sincerely, [redacted] Executive Offices

Dear Mr. [redacted]
 
We are writing you today regarding your reservation with
United Airlines for Trip Number [redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices.
 
I understand that you are...

requesting to cancel your
reservation because of the flight times that was provided. I also understand
that you have issues with the travel insurance that was purchased.
 
I reviewed your record in our system and it shows that
you purchased a Name Your Own Price reservation. During the booking process, we
have disclosed the information that your trip will start anytime between 6 a.m.
and 10 p.m., and that you will arrive no later than 12:30 a.m. the next day.
The itinerary that was provided is within the set guidelines.
 
As for your travel insurance, I reviewed your contract
page and it shows that we disclosed the information "100% Trip
Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events".
 
I apologize, however, your reservation is restricted. It
remains non-changeable, non-cancellable and non-refundable.
 
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions.
 
Sincerely,
 
Christine J[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:I would be more than happy for the Revdex.com to contact the manager at the hotel. As indicated from the beginning , I never requested a full refund on the one room when I called to cancel, even though it was only 3 hours past the allowed time . The Priceline representative offered to call the business and ask them to waive the fee. Since I had just hung up from them and knew they would , I was surprised by the response from the Priceline rep. The fact is that Priceline NEVER called the business, never spoke to any manager there and NEVER. Had a recording of the alleged call. They continued to lead me to believe that if I could get the hotel to agree to a refund I would intact receive one. Now that I have spent many hours in the phone and email proving the hotel in fact is happy to have Priceline refund the money, the response now changes to "read the cancelation policy ". Thank you to everyone at the Revdex.com for the time spent helping in this matter . It appears that Priceline is running a shoddy practice and rewrds it's employees if they lie to their customers . I sure hope that, at the bare minimum , this complaint will remain online for others to see if they are considering doing business with this "company".
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: we did not stay until the 30th they gave no paperwork but I do have paperwork from the other hotel we checked into. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: an exception was going to be made because of my situation. See attached screenshots from online conversation with Priceline associate in previous message. I know now to book right through the hotel rather than a third party because if I did book right through the hotel, I would've gotten a refund. I did not use the hotel stay and some sort of compensation should be provided. I will no longer book through Priceline ever or other third party businesses. I will also forewarn my business associates, family, and friends. This is a poor choice for a company policy. Sorry but you've gotten too much of my hard earned money for nothing in return and you're company has given me stress over your [redacted] return policy after one of your associates says it was possible to get a return. Hence the involvement of Revdex.com. I am very unsatisfied and I know I'm not the only one this is happening too.   
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The hotel rate was initially listed in USD in the website and changed to TWD on the  booking process.  Therefore it was difficult to find the hidden cost. I have attached a copy of the receipt from the Congress Plaza hotel, which showed their aftertax daily rate $113.98 was used as the  pretax rate in the Priceline's summary of charges.
Sincerely,
[redacted]

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence.  The consumer selected [redacted] property, and flights, at the disclosed package rate. Room rates fluctuate based on many factors, including availability at the time of purchase.   As a goodwill gesture, and exception to the non-refundable policy, the consumer was offered the option to cancel the hotel portion of the vacation package. I am sorry that Priceline is unable to assist the consumer any further in this situation. Attached hereto is a copy of the consumer’s initialed contract page for his/her selected reservation
Sincerely,
N. D[redacted]
priceline.com
This checkout page for trip number [redacted] was submitted on 2015-02-01 05:50:58
 
[redacted]
Guest Rating: 8.7 / 10
[redacted]
Distances are calculated in a straight line from point to point1.9 miles from [redacted] Airport ([redacted])
Check-In: [redacted]Check-Out: [redacted]Nights:  3 NightsRooms:  1 RoomPersons:  2 Adults
Room 1: [redacted] ** [redacted]
Room Type: Balcony Deluxe Suite; One Bed Requested
·  Freebies:  Free internet in room and free parking
Flight Details
Departing Flight Information - [redacted]
[redacted]   
Returning Flight Information - [redacted]   Coach
Passenger and Ticket Information
Passenger 1:
[redacted]
Passenger 2:
[redacted]
Ticket Type:
Electronic Tickets will be issued for this flight
Summary of Charges
[redacted]
*
[redacted]
      
Important Information
Hotel Cancellation Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservation. If you cancel your room, you will still be charged for the full reservation amount.
Your hotel reservation is guaranteed for arrival on the confirmed check-in date.
Hotel Freebies:
·   Free internet in room and free parking
Mandatory Fee: This hotel charges an additional $32.48 per room per night. This fee will be charged to you directly by the hotel. Mandatory fees are not optional and typically cover items such as resort fees, energy charges or safe fees. The amount of the charge is subject to change.
The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for the mandatory fee listed above as well as any additional hotel incidental charges such as parking, phone calls or minibar charges which are not included in the room rate.
Requests for special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.
Seat requests and meal preferences cannot be guaranteed. Fares are not guaranteed until purchased.
You will be issued electronic tickets for this trip. Remember to bring a valid government issued photo ID with you to check-in. If you are traveling outside the US you'll almost always need a passport.
If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservation. No refunds will be granted for the unused portion of your trip.
This vacation package is subject to the cancel/change policy as defined by our travel partners.
[redacted]  
[redacted]   abide by priceline.com's terms and conditions, privacy policy.

Complaint: [redacted]
I am rejecting this response because:Yes, your policy states that a valid credit card must be presented, however, your company website provides false information. The express deals option gave me a list of 6 similar 3 1/2 star hotels. 2 of which DO NOT REQUIRE a security deposit, and 4 of which are not even in the area in which I requested. The website does state that there is a $10 per room per night charge to cover such hotel fees. So with the information given, one such as myself, was lead to believe the hotel fee was the amount that was needed on the valid card.  In which case, we wouldn't be having this problem.I also have not received ahy payment as of yet. NOr do I feel that I am at fault.

Complaint: [redacted]I am rejecting this response because:Quite typically of Priceline's dishonest behavior, they have failed to address the origins of this complaint regarding it's website regarding the purchase and it's scam section "Name Your Own Price." Why have they not, and continue to not address that? Upon trying to disengage from that section, after not getting the price I'd entered into the box, my account was still charged. Their dubious behavior is further reflected by their fraud department surreptitiously contacting me on March 20th, after I'd complained about their website. They'd concocted some nonsense about my bank claiming that my name did not match the credit card used. My bank had no idea as to what I was talking about. Priceline was forced to admit that it was just a ruse they sometimes use. Seriously? I lost an hour of pay dealing with that nonsense. They are quite simply a very dubious company based on their scam website and customer service, or very serious lack of I should say. They are outright thieves and liars they know it! Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:  Priceline needs to alter its business practice. People make mistakes and they need to create new policy to encompass this. They need a flash warning prior the finalizing transaction, stating Booking is not free cancellation.  Also,  2 day cool off period for altering booking, this would help with people who make mistakes. In reality, I did not "name my price"for this booking. My price wasn't accepted, they then named a price which I accepted. 
Sincerely,
[redacted]

Our record indicates that this matter has been addressed with the consumer.
 
The reservation was cancelled and a refund of $297.08 USD was issued.
 
Sincerely,
[redacted]
Priceine.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  While their response is misleading to how the issue was actually resolved, my goal of filing a complaint to make others aware of their deceit and questionable policies has been accomplished.
Sincerely,
[redacted]

[redacted]
* I am writing you today regarding your hotel reservation at the Extended Stay America - [redacted]r - [redacted] under Trip Number [redacted]   I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I understand that...

your confirmed hotel is not what you expected to receive when you made your bid for a 2 1/2 star hotel for 60.00 USD per night.   We have researched to find that this hotel does meet our expectations for the star rating selected on our website. Our competitors also rate this hotel as follows:   [redacted]s [redacted]   In addition, guests who have previously stayed at this hotel have told us how much they enjoyed their stay by sending us positive reviews about the overall quality, cleanliness, location, and amenities. This hotel has an Overall Guest Rating of 7.1 out of 10 on The Priceline Scorecard. You can review the Overall Rating as well as real traveler's reviews for this hotel on our website.   Per our Quality Experience Guarantee, your hotel has been star-rated by priceline according to our rigorous rating system. This means that our hotel staff has researched your hotel, reviewed customer comments and compared star ratings assigned by other rating services. The hotel you received met priceline's strict quality standards.   Please note that rates and availability change constantly and this is exactly why we have a Best Price Guarantee. However, you must call us prior to midnight the day before you travel in order to qualify. The full details of our Best Price Guarantee can be found on our site. You may click on the following link to view the page, or copy and paste it into your web browser: *
[redacted]
* We are sorry we did not provide you the answers you were looking for and we thank you for your time.    Sincerely,   [redacted] Executive Offices

Thank you for taking the time to read this email.   I further reviewed our records and determined that the other two authorizations for $60.97 were placed on your account from the unconfirmed requests that were submitted prior to the one that was successfully confirmed under Trip Number...

[redacted] As part of the request process, we authorize the amount of your requests to the form of payment you entered in order to verify that the form of payment will accept the full amount of the charge. An authorization is not a charge, so it will not appear on your monthly statement. Depending on your bank, and in most cases, authorizations are removed within 3 to at most 7 business days.   Please review your account thoroughly so you would see that only one charge of $60.97 was collected. Without any proof of the overdraft fee, I regret to advise that we are unable to research this for you further.   We are sorry we did not provide you the answers you were looking for and we thank you for your time.    Sincerely,   [redacted] Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

According to the customer, she selected a reservation with a flexible cancel policy and intended to cancel the reservation for a full refund on the confirmed check-in date, August 1, 2015.
 
Attached hereto is a copy of the consumer’s contract page indicating that the consumer selected a...

reservation with the following cancel policy. According to that policy: If you decide to cancel your reservation anytime between noon on Friday, July 31st and noon on Saturday, August 1st (local hotel time), the hotel requires payment for the first night's stay.
 
·     Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Friday, July 31st (local hotel time). If you decide to cancel your reservation anytime between noon on Friday, July 31st and noon on Saturday, August 1st (local hotel time), the hotel requires payment for the first night's stay. You will be charged for the first night's stay including taxes and fees. Any remaining amount will be refunded to you. Refunds or cancellations are not available after noon local hotel time on your day of arrival (Saturday, August 1st).
 
We are sorry that the consumer’s reservation is non-refundable and we are unable to assist with the requested refund.
 
We appreciate the opportunity to clarify.
 
Sincerely,
[redacted]
Priceline.com
 
 
This checkout page for trip number [redacted] was submitted on 2015-08-01 16:06:58
 
Please verify the following information to continue with your request.
Please check the credit card number that you entered.
[redacted]
 
[redacted]
Freebies:
Hotel Freebies:
Free Parking
Check-In: Sat, Aug 1, 2015Check-Out: Sun, Aug 2, 2015
Room Type: Queen Room with Two Queen Beds
- Max 2 Guests
Flexible Cancellation
 
Cancellation Policy Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Friday, July 31st (local hotel time). If you decide to cancel your reservation anytime between noon on Friday, July 31st and noon on Saturday, August 1st (local hotel time), the hotel requires payment for the first night's stay. You will be charged for the first night's stay including taxes and fees. Any remaining amount will be refunded to you. Refunds or cancellations are not available after noon local hotel time on your day of arrival (Saturday, August 1st).
Summary of Charges
Room Cost
$87.20
Rooms
1
Nights
1
Room Subtotal
$87.20
Taxes & Fees
$11.93
Total Charges
$99.13
Prices are in USD
promo cancel policy
Cancellation Policy
Reservation Name (Age 21 or Older)
Enter the name of the person checking into the hotel. This person must present a valid photo ID and credit card at check-in.
Room 1


   
I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this room.
Important Information
·     Room Description: Standard Non Smoking Room With Two Queen Beds.
·     Rate Description: Websaver - Full pre-payment required upon booking
·     Hotel Freebies Details:
   Free Parking
·     Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Friday, July 31st (local hotel time). If you decide to cancel your reservation anytime between noon on Friday, July 31st and noon on Saturday, August 1st (local hotel time), the hotel requires payment for the first night's stay. You will be charged for the first night's stay including taxes and fees. Any remaining amount will be refunded to you. Refunds or cancellations are not available after noon local hotel time on your day of arrival (Saturday, August 1st).
·     Guarantee Policy: Reservation is guaranteed for arrival on the confirmed check-in date only. If you don't check-in to the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.
·     Your credit card is charged the total cost above at time of purchase. Prices and room availability are not guaranteed until full payment is received.
Your PayPal account is charged the total cost above at time of purchase. Prices and room availability are not guaranteed until full payment is received.
·     The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate.

Roman";
mso-bidi-theme-font:minor-bidi;mso-ansi-language:EN-US;mso-fareast-language:
EN-US;mso-bidi-language:AR-SA">Our records indicate that a refund in the amount of $104.52 was issued to the credit card account used to make the purchase.

[redacted]Dear [redacted]
 
Thank you for taking the time to contact us regarding
your vacation package for Trip Number [redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices.
 
We understand that...

you had issues during your stay at
your hotel. We contacted the property and verified that they have not received
any complaints or issues. We further reviewed your concern and as a gesture of goodwill, we are providing a refund equal to 20% of your hotel stay. A refund for $142.28? was
issued on May 13, 2016. Your refund has been processed through our system. If
you need to check the status of your refund, please contact your bank directly
to inquire about their processing time.
 
We apologize for any inconvenience and we thank you for
your time.
 
Sincerely,
 
Frich A[redacted]
Executive Offices

Thank you for contacting us regarding your hotel reservation at the [redacted] for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, based on the complaint you...

submitted, when you booked the reservation, you saw that free shuttle was advertised from Denver Airport to the hotel and back. However, when you arrive at the airport, the shuttle was not free and you will have to pay 40 USD plus tax. You then took a cab going to the hotel since there is an hour interval for the next shuttle and took [redacted] going back to the airport which costs you additional 129.00 USD. You are requesting that we reimburse you this amount.   I have carefully reviewed your reservation and verified that indeed, we advertised that shuttle is available however, we did not guarantee the shuttle for free. Once reservation is booked, we are not able to change what was presented in the checkout page. Although we did not advertised the shuttle service for free, we made a decision to refund you the cost of your cab and [redacted] ride to/from the hotel as a gesture of goodwill. Refund has been processed for the amount of 129.00 USD. Our system will process the refund within 1 business day. Bank processing time varies and may take few days. If it isn't there after few days, we suggest you contact your bank.   We thank you for your continued support and for doing business with us. We are looking forward to serving all of your travel needs.     Sincerely, [redacted] Executive Offices