Sprint Corporation

February 9, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXX6193, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] filed on behalf of account holder, Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attentionAccording to Ms [redacted] ’s inquiry, she has not received the $prepaid gift cards she was promised for switching to Sprint Ms [redacted] also states that she had an unfavorable customer service experience while attempting to resolve this matter We regret any inconvenience this matter may have caused the [redacted] s We spoke with Ms [redacted] and advised that the promotion is now closed and we are unable to process the prepaid reward cardsHowever, in lieu of the offer, we applied a $credit to her account and issued a refund check to her for the value of the promotional offer We informed her to please allow to days for receipt We appreciate Ms [redacted] for taking time to provide details of her experience with our customer service representatives, as we are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize her input in our ongoing efforts to improve our training and processes We thank the [redacted] s for being valued Sprint customers If they have any further questions regarding this matter, they can contact me by calling our Executive & Regulatory Services department toll-free at 1-844-282-8211, extension *** I am available Sunday through Thursday from 1:p.mto 9:p.m., Central Time Sincerely, Michael PExecutive Services Associate Analyst

September 12, 2017 RevDex.com8080 Ward Parkway, Suite 401Kansas City, MO 64114 Re: BBB File [redacted] , [redacted] *** Sprint Account XXXXX***, [redacted] *** Sprint Case [redacted] To Whom It... May Concern: Sprint is in receipt of the above-referenced complaint of Ms. ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In the information provided, Ms. [redacted] states that there is an unauthorized number on the account, contracts were manipulated and put on a fictitious number, and contracts do not match the phone numbers on the account. Ms. [redacted] also states she has a Chat transcript that states what is owed for each line. Further, she reports they have switch carriers and are disputing the termination charges and the account balance. Upon our review of June 24, 2017, Chat transcript, we find that the following information was provided: line ending in [redacted] has 6 months remaining to pay off the phone and the remaining balance is $180, line ending in [redacted] has 10 months remaining to pay off the device and the amount is $305, line ending in [redacted] has 10 months remaining to pay off the device and the amount is $305, line ending in [redacted] has 16 months remaining to pay off the device and the amount is $566.66, no termination fee on line ending in ***. The Sprint Lease program is an option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device. With a lease option, Sprint owns the device. At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device. If the leased device is not returned upon cancelation of the Lease Agreement a Device Purchase amount will be assessed to the account. For further information regarding Sprint Leasing please visit www.sprint.com/lease. As resolution to Ms. ***’s concern, we offered to adjust the Device Purchase amount for each leased device contingent upon return of the leased devices. Ms. [redacted] advised that she surrendered all of the leased devices except for one to her new carrier. We sent a return kit for the device that she can return and will adjust the Device Purchase amount upon receipt. The Lease Cancelation charges as well as the Device Purchase amounts assessed to the account as well as the account balance are valid. We spoke with Ms. [redacted] on September 11, 2017, to follow-up and provide the above referenced information. Unfortunately, they are in Hurricane Irma impacted area and will not be available to review this concern for about a week. Therefore, we invite Ms. [redacted] to contact us regarding this concern at her convenience. We regret any frustration this matter may have caused. If we can be of further assistance with this matter, Ms. [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext. ***. I am available Monday through Friday between 8 a.m. and 4 p.m., Central Time. Sincerely, Jaime R.Executive Services Analyst

July 7, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint We appreciate your assistance in bringing our customers’ concerns to our attention According to her complaint, Ms [redacted] ’s stated that she cancelled her Sprint account within Sprint’s Satisfaction Guarantee return period Ms [redacted] is requesting that Sprint review this matter and provide her with a refund, in the amount of $ Sprint has reviewed Ms [redacted] ’s complaint Our records reflect that Ms [redacted] activated her Sprint account on December 12, Thereafter, she cancelled the account on December 22, and a refund check was mailed to her on file We spoke with Ms [redacted] on July 6, At that time, Ms [redacted] updated the mailing address on the account Accordingly, Sprint has requested a stop payment on the original check Please allow up to ten days for the stop payment confirmation to be received A replacement check, in the amount of $will be processed and mailed to Ms [redacted] ’s updated address Ms [redacted] expressed her satisfaction with the resolution provided We regret any inconvenience this matter may have caused Ms [redacted] If Ms [redacted] would like to further discuss this matter, she can contact me by calling the Executive & Regulatory Services department toll free at ###-###-####, extension *** I am available Monday through Friday, from a.mto 4:p.m., Eastern Time Sincerely, /s/ Taheera L Taheera LExecutive Service Analyst

April 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] ***We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] stated that she went online to www.sprint.com, to manage her account, and it showed she had one line remaining with a lease agreement, out of her three lines She then ported out her linesMs [redacted] advised that she received her final invoice, and she was billed for two device charges, instead on oneLastly, she stated she cancelled her service at the beginning of the month, and was still billed for the entire month As a result, she is requesting that we adjust the disputed charges We regret any frustration that Ms [redacted] may have experienced while addressing her billing issue Our records reflect Ms [redacted] upgraded line ###-###-#### on September 25, 2015, on month lease agreementAdditionally, another lease was input under the same line on September 26, 2015, in error We adjusted the charges to the second lease in the amount of $We also confirmed Ms [redacted] was not billed for another month of service During our April 10, 2017, conversation with Ms***, the information outlined above was explained to her Ms [redacted] asked us to mail her the final invoice so she can make her paymentWe will be mailing the invoice out to Ms***, once it generatesMs [redacted] thanked us for our help We regret any frustration this matter may have caused, but are pleased that we were able to resolve Ms***’ s billing concern satisf*ly If we can be of further assistance regarding this matter, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

May 27, To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of [redacted] regarding our Boost Mobile product We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] ’s mother, Iris [redacted] stated that her daughter lost her iPhone and that upon contacting the insurance company to file a claim, the representative asked for the date when the device was lost and her daughter (who is a minor) stated that she was unsure of the date and the agent selected a date for the claim; which caused the claim to be denied In addition, Ms [redacted] stated that based upon the incorrect date her claim wasn’t accurate and it s not fair since she has been paying insurance for an entire yearMs [redacted] stated that she is willing to pay the deductible but not the full price for a device The device insurance program covers the handset, standard battery, and standard charger in the event of loss, theft, or damage The monthly charge is $7, and a deductible applies depending upon the device type on approved claims All claims are fulfilled with replacement wireless handsets of like kind and quality, which may be reconditioned We regret any difficulty Ms [redacted] may have experienced while attempting to replace her broken device During our initial discussion with Ms [redacted] , mother of the account holder, on May 10, 2016, we advised that we will forward her information to the insurance department for an investigation In addition, we offered an equipment discount off a new device as resolution; however, MsIris [redacted] could not authenticate the account As a result of the investigation; our records reflect that when the call was pulled and reviewed; the person that spoke with the insurance group was not a minor Furthermore, no payment has been remitted for service since February 28, 2016; which means the insurance premium was not paid; therefore, her claim was deniedDuring our supplemental call with Ms [redacted] on May 24, 2016, Ms [redacted] accepted the offer of a 75% equipment code credit to offset the cost of a new Boost Mobile device; however, we were experiencing issues with our website and could not process the order In a recent a follcall to Ms [redacted] on May 27, 2016, we attempted to process the equipment order again and received the same error message as previously Currently, Boost is not experiencing any issues with our website; therefore, we referred Ms [redacted] to her banking institution to confirm that there are no restrictions in place for her credit card She agreed and will contact our office when she is ready to place the order On behalf of Sprint, I apologize for any inconvenience this issue may have caused Ms [redacted] If she has additional questions regarding this concern, she can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from 8:a.mto 4: p.m., Central Time Sincerely, [redacted] *Executive Services Analyst

October 6, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Jr Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] Jr submitted on September 23, We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Mr [redacted] expressed his dissatisfaction with the level of customer service he received from Sprint while attempting to participate in our iPhone Forever promotional offer, after he has established services with SprintMr [redacted] requested that Sprint review this matter and provide him with upgrade eligibility according to the details of Sprint’s iPhone Forever promotional offer or all allow him to cancel without any penalties due to contractual obligations We regret any misunderstanding that may have occurred related to our referenced promotional offerOur Marketing department works diligently to ensure that information included on our website and in our marketing material is accurate and contains details that will allow customers to make informed decisions regarding Sprint services and productsWe have built a solid reputation on honest business practices, and it is not our intention to mislead or confuse our customers with regard to the services we are able to provide Sprint has reviewed Mr [redacted] ’s complaintOur records reflect that Mr [redacted] established services with Sprint on November 6, 2015, with phone numbers ending in ***, ***, and ***, and activated three iPhone 6s 16GB devices via Sprint’s Leasing and iPhone forever programsPlease note that effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the deviceLease payment varies by device and a down payment may be required and varies by customer and deviceWith a lease option, Sprint owns the deviceAt the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceFor further information regarding Sprint Leasing please visit www.sprint.com/lease Please be advised devices available on the iPhone Forever program have an annual upgrade benefit after making consecutive paymentsAt the end of the term, the customer has the option to trathe old device and upgrade to a newer one, purchase the device and own it, or continue with a month-to-month lease After further review of our records, Mr [redacted] transferred phone number ending in [redacted] from another Sprint account and with a Samsung Galaxy SdeviceAdditionally, on November 7, 2015, an equipment swap was performed between phone numbers ending in [redacted] and ***As such, the iPhone 6s 16GB device was activated on ***; thereby, leaving the existing Lease Agreement active on phone number ending in *** We spoke with Mr [redacted] on October 3, 2016, to discuss his concerns and relayed the aforementioned information to himDuring our conversation, we informed Mr [redacted] that we have transferred the Lease agreement associated with his iPhone 6s 16GB device to phone number ending in ***However, we advised Mr [redacted] that Sprint is unable to change the upgrade eligibility registered specifically to the phone number ending in ***We confirmed with Mr [redacted] on October 3, 2016, that the phone lines ending in ***, ***, and [redacted] are currently eligible for a current promotion for an early upgrade through the iPhone Forever upgrade optionAdditionally, we advised Mr [redacted] that his phone line ending in [redacted] is eligible for upgrade through Sprint’s standard policy as of October 1, We advised Mr [redacted] that should he attempt to upgrade his phone ending in [redacted] prior to the completion of the month Lease Agreement term, there will be additional costs as a result of the prior Lease agreementWe advised Mr [redacted] that he is eligible to upgrade his device after November 6, 2016, when the month Lease Agreement term is completed and may inquire about his eligibility for Sprint’s iPhone Forever promotion at that timeMr [redacted] confirmed his understanding of the information provided to him and that his concerns were resolved to the best of our abilityWe apologize for any inconvenience this matter may have caused Mr [redacted] If we can be of further assistance, Mr [redacted] can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, David H Executive Services Analyst

August 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry We appreciate your assistance in bringing our customers’ concerns to our attention According to the information received, Mr [redacted] states that Sprint not honoring the Bring Your Own Device (BYOD) promotional plan and charging him activation fees when the promotion states they will not have activation fees He is requesting the BYOD promotional plan and the activation fee waived We spoke with Mr [redacted] on August 23, 2017, acknowledging receipt of his inquiry and advised that we would follwith him after further research of his concern We have reviewed Mr [redacted] ’s concerns and find that he met the qualifications for the BYOD promotional plan Therefore, the account service plan has been updated Additionally, we have applied credits to cover the disputed plan and activation fees We attempted to follwith Mr [redacted] to advise of the account actions taken; however, we were unable to reach him We trust that these actions have resolved his concerns We regret any inconvenience this matter may have caused If Mr [redacted] has any additional concerns related to this matter, I can be reached at the Executive & Regulatory Services department at our toll-free number, ###-###-####, extension *** I am available Monday, and Wednesday through Saturday, between 7:a.mand 3:p.mCentral Time Sincerely, Travis M Executive Services Analyst

April 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided in Ms [redacted] ’s complaint, she contacted Sprint several times over the past two years requesting a cheaper service plan; however, she indicates that we refused to accommodate her requests As a result of her tenure with Sprint, she is requesting a cheaper service plan and a refund of a portion of her previous payments to Sprint because she believes she has overpaid for services We regret the circumstances that prompted Ms [redacted] ’s complaint We originally spoke with Ms [redacted] on April 14, 2017, and offered her a new promotional plan that is currently available for her account The plan costs $each month for unlimited talk and text, plus two gigabytes of data Although this new service plan does not include unlimited data in comparison to Ms [redacted] ’s current $Unlimited plan, we believe the data allotment is sufficient based on Ms [redacted] ’s prior usage In addition to the reduced service plan, we offered to waive one month’s service charges as a gesture of goodwill in appreciation for her business and loyalty Ms [redacted] asked to think about the offer and get back with us We placed a follow up call to Ms [redacted] on April 21, 2017, to determine if she had made a decision on the plan offer because the noted service plan offer is only available for a limited period of time and can be discontinued without notice Ms [redacted] advised that she did not accept the offer and subsequently requested that Sprint audit her account for the last two years and issue retroactive credits for what she deems as overpayments to Sprint We politely explained that she did not remit overpayments to Sprint as she paid for services provided on her $Unlimited plan, which is also deeply discounted The service plan we offered her just recently became available and cannot be utilized as justification for a refund or recalculation of her past monthly service charges At Ms [redacted] ’s request, we escalated her concerns to our Executive & Regulatory Services management team on April 21, At that time, Ms [redacted] informed a member of our management team that she preferred sending an email to our office that would outline her billing concerns and dissatisfaction in further detail As a result, we provided her with the applicable email address so that we could review her concerns Unfortunately, we have not received an email from her since that date We have also not been successful in reaching her since that time We appreciate Mr [redacted] ’s business and loyalty and look forward to hearing from her soon If she has further questions regarding this issue, or if she would like to accept our aforementioned offer, I can be reached toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April [redacted] Executive Services Analyst

July 27, Revdex.com Ward Parkway, Suite Kansas City, MO RE: Revdex.com Inquiry [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate the opportunity to address his concern According to the information provided, Ms [redacted] stated she traded in two [redacted] iPhones for a credit of $that was applied towards the purchase of two Sprint iPhones She further stated she canceled her Sprint service on June 9, 2017, and returned the Sprint devices to the store She was advised she could not obtain her [redacted] devices back and that she would receive a check for $330; however, this has not been received Lastly, she stated she received a bill with a balance due of $1, As a result, she is requesting we review these matters We reviewed Ms [redacted] ’s account and confirmed it was activated on June 5, 2017, and two iPhones were purchased via our lease option The account was canceled on June 9, 2017, because the two lines of service ported to a new provider As a result of the cancellation, the account was assessed the lease cancellation fees for the devices Sprint is committed to providing world-class customer service, and we stand behind our commitment with a 14-day Sprint Satisfaction Guarantee return policy on all our products Customers can return their device to the point of sale within that time period for a full refund (day of the days starts the day after activation) Sprint assesses a $restocking fee for devices and a $restocking fee for notebooks, netbooks or tablets However, if the device is returned in its’ original unopened package, no restocking fee is charged If the service plan required a service agreement, no termination fee is charged when a customer cancels within days of activation and the product is returned complete and undamaged Additionally, we will refund any activation fees within three days of activation Customers are responsible for all prorated monthly service charges, access and airtime charges, and the related taxes, surcharges and fees accrued on their account through the deactivation date Please also note that premium content charges, overage minute charges, roaming charges, and applicable long distance and/or International charges will be billed on the final invoice This policy may not reflect the additional return policies of our authorized third-party dealers or retailers During the activation process, Ms [redacted] traded in her [redacted] iPhone devices as part of a Buy Back promotion Once the devices are turned in to us, they are sent to our warehouse for processing Paperwork is signed by the customer at the point of traand it reflects the devices are now Sprint property We confirmed the Sprint devices were returned to the point of sale on June 9, We partnered with the store manager in an attempt to obtain the [redacted] devices or have a check equal to the travalue mailed to Ms [redacted] A refund check was processed and Ms [redacted] will receive it in 7-days In addition, we issued credit for the lease cancellation fees due to the device return As a result, the account reflects a zero balance We spoke with the account holder [redacted] on July 20, 2017, and she gave us permission to discuss the account with Justin [redacted] During our conversation with Mr [redacted] on June 26, 2017, he indicated he was satisfied with the refund check, and the matters have been resolved We regret any inconvenience that Ms [redacted] may have experienced as a result of this matter and are confident her issues are resolved If we can be of further assistance, she can contact me toll-free at ###-###-####, ext*** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Ann HExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Linda was wonderful in resolving this issueI appreciate her help very much Regards, [redacted]

May 4, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] [redacted] Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] regarding our [redacted] product In the information provided, Mr [redacted] stated that after making his monthly payment for services on April 16, 2017, he was unable to utilize his wireless services Mr [redacted] requested that his ability to make and receive calls be restored immediately Our records reflect that Mr [redacted] ’s home service area was temporarily affected by a known service outage beginning on April 17, Our records further reflect that this service outage was resolved on April 20, During our April 26, 2017, conversation with Mr [redacted] we provided the information outlined above Mr [redacted] confirmed that his service is now working to his expectations We apologized to Mr [redacted] for his service concerns and provided a $service credit to his [redacted] account to offset the time he was impacted by this matter Mr [redacted] confirmed his complete satisfaction with the actions taken by our office to resolve his service related concern On behalf of Sprint, I apologize for any inconvenience this matter may have caused Mr [redacted] If he has further concerns regarding this matter he can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Mondrell GExecutive Services Analyst

September 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] states that he is experiencing problems with the voice and data service in his local calling area As a result, he is requesting that Sprint fix the problem Please be advised that we have made several attempts to contact Mr [redacted] by telephone and email to discuss this matter in detail Unfortunately, we were unsuccessful in reaching himHowever, in an effort to address this matter, we have reviewed the account We apologized for any inconvenience Mr [redacted] may be experiencing as a result of this issue We constantly monitor our network for service and capacity-related issues and work diligently to address any issues we identify or are brought to our attention by our customers Further, we are currently in the process of implementing significant upgrades to increase our network efficiency and improve our customers’ wireless experience with coverage, call quality, and data speeds Our technical teams are continually monitoring the effect those changes may have to our customers and are striving to reduce any negative impact Based upon our initial review of Mr [redacted] ’s local calling area, our network appears to be operating within parameters and there are no network outages or impairments that would appear to be impacting the service However, in an effort to better pinpoint his experience, his concerns were escalated to our technical support team, who is working directly with Mr [redacted] to troubleshoot and isolate any issues that may be impacting his service Mr [redacted] ’s account will remain in “escalated status” with our office until our technical support team has completed its investigation We will follow up with Mr [redacted] to ensure that a final resolution has been achieved no later than September If Mr [redacted] has questions regarding this issue prior to our scheduled follow up, they can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between a.mand p.m., Central TimeSincerely, [redacted] Executive Services Analyst

June 22, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] -Rebuttal, [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal of Mr [redacted] filed on behalf of Sprint account holder Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention and regret the circumstances that led to Mr [redacted] ’s contacting your agency once again In his rebuttal, Mr [redacted] expressed his dissatisfaction with our response to his initial filing, advising that we provided facts about his billing that he already knew but that we offered no alternate solution to his disputeHe also described again his unfavorable customer experiences during his previous attempts to address his still-unresolved billing concerns We regret any remaining misunderstanding that may exist regarding the status of Mr [redacted] ’s dispute of Ms***’s Sprint account balance However, as we explained during our June 22, 2017, follconversation with him, we confirmed that the referenced leased Sprint devices were returned to one of our retail locations on February 28, 2017, and that credits totaling $were applied to Ms***’s account at that time to offset the corresponding Device Purchase Option amounts for those devices We then reiterated to Mr [redacted] that the remaining lease cancelation charges assessed to her account are valid due to the cancellation of the lease agreements for those devices prior to the fulfillment dates Although we were unable to identify any error on the part of Sprint related to Mr [redacted] ’s dispute, we offered to apply a credit to offset one-half of the disputed amount, based on additional information he provided, contingent upon his remitting payment to satisfy the remaining amount of $ Unfortunately, Mr [redacted] declined that offer As such, no credit was applied However, as a demonstration of our commitment to excellence, we informed him that our offer is available through until July While it is our goal to resolve all issues brought to our attention, we regret that we were unable to do so in this situation However, we have spent considerable time reviewing this dispute, and we are confident that Mr [redacted] ’s reported concerns have been fully addressed Therefore, our position remains unchanged We regret any inconvenience this matter may have caused If we can be of further assistance with this matter, or if Mr [redacted] or Ms [redacted] would like to reconsider and accept our above-noted offer within the referenced timeframe, they can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland [redacted] *Executive Services Associate Analyst

December 14, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com File # [redacted] , [redacted] Sprint Account: xxxxxx [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of Ms [redacted] submitted on December 5, We appreciate your assistance in bringing our customer’s concern to our attention Ms [redacted] ’s filing expressed her dissatisfaction with being ineligible to establish a payment arrangement and the level of customer service she received from Sprint, while attempting to address this matterMs [redacted] further expressed her dissatisfaction that Sprint has continued to interrupt services on phone number ending in ***, after she requested to have the services interrupted on phone number ending in ***, as a result of collection effortsMs [redacted] requested that Sprint review this matter, and adjust her account balance Sprint has thoroughly reviewed Ms [redacted] ’s complaintPlease note that as stated in our Terms and Conditions of Services, payments are due upon receiptHowever, we realize that situations may arise that prevent customers from making the required payment by their due date and our Consumer Finance department can assist with payment arrangements if availableHowever, not all payment arrangement requests can be honored According to our records, a promise to pay of $was established on November 18, 2016, which was scheduled for processing on November 25, However, a payment of $was remitted, which did not satisfy the promise to pay, as such the account was suspended for nonpaymentOn November 29, 2016, Ms [redacted] contacted Sprint at which time she was advised that the past due balance reflected on her account would need to be satisfied before the services could be restoredPlease note that Ms [redacted] remitted a payment to her account, which satisfied the past due account balanceAs such, Ms [redacted] ’s services were restored All Sprint accounts have an account administrator phone number that is designated by the account holder with regard to collection efforts, however if the account holder does not specify an account administrator phone number, the first activated phone number on the account will be the designated phone numberPlease note, Ms [redacted] requested to change the account administrator phone number to phone number ending in ***As such, this is the phone number that will be suspended with regard to any collection hotlineFurthermore, inbound and outbound calls to phone number ending in [redacted] may be blocked In an effort to ensure a satisfactory and mutually acceptable resolution, we agreed to apply a $credit to offset a portion of the balance dueMs [redacted] expressed her understanding to the resolution providedWe appreciate Ms [redacted] taking the time to provide us with the details of her experience with Sprint and are continually striving to improve the quality of service provided to our customersPlease be assured that we value Ms [redacted] ’s feedback and that her concerns will be forwarded to the appropriate managerial staff for further review We apologize for any inconvenience this matter may have caused Ms [redacted] If we can be of further assistance with this matter, Ms [redacted] can contact me by calling our Executive & Regulatory Services Department toll-free at ###-###-####, ext***I am available Monday through Friday between 9:a.mand p.m., Eastern Time Sincerely, /s/ Tracey [redacted] Tracey [redacted] Executive & Regulatory Services

---------- Forwarded message ----------From: [redacted] *** < [redacted] >Date: Tue, Jan 17, at 1:PMSubject: Re: You have a new message from the Revdex.com of Greater Kansas City in regards to your complaint # [redacted] .To: Revdex.com < [redacted] >I wanted to let you know that after several phone calls and lots of time, this did finally get resolved and they credited my account I had no way to tell you through the complaint system I could not reply to anything thereThanks, [redacted]

December 9, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: We appreciate your assistance in bringing the concern of Mr [redacted] to our attention We regret any inconvenience that he may have experienced as a result of this matter According to the information provided, Mr [redacted] states that a Finance representative advised him that upon his remitting a payment to bring his account to a zero balance, that his account would be recalled from the outside collections agency and all negative credit reporting would be removed He states that he remitted the requested payment and also requested that our Finance representative send him an email confirming the actions that were taken on the account He indicates that he did not receive his requested email and that during his subsequent discussion with another Finance representative that his account payment was reversed and the associated refund applied to his credit card The request put forth by the previous Finance representative to recall his account from the OCA and remove all negative reporting was also reversed He requests that his account be recalled from the OCA and all negative credit reporting be removed He also expresses his dissatisfaction in regard to the level of customer service he received when he attempted to resolve the matter During our discussions with Mr [redacted] , we confirmed that he previously remitted the applicable payment requested by our Finance representative in order to bring his account to a zero balance We also confirmed that our Finance representative previously recalled his account from the outside collections agency and requested that all negative be removed in accordance with his agreement with Mr [redacted] However, Mr [redacted] indicated that he did not receive his requested email confirming the previous actions taken on the account We also confirmed that he spoke with another Finance representative who refunded his payment to his credit card and reversed the previous request for the account to be recalled from the outside collections agency and all negative reporting be removedWe received another payment for the applicable amount from Mr [redacted] in order to bring his account to a zero balance once again We also recalled his account from the outside collections agency and requested that all negative credit reporting be removed as was agreed with his previous discussion with our Finance representativeWe advised him to allow up to days for the process to complete In accordance with his request, we also sent him an email confirming the actions taken on his account Mr [redacted] stated that the matter was resolved We appreciate Mr [redacted] for taking the time to provide us with the details of his experience with our customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes If Mr [redacted] needs further assistance with this matter, I may be contacted by calling the Executive & Regulatory Services department at ###-###-####, extension *** I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, Patricia SExecutive Services Analyst

December 1, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by Ms [redacted] We appreciate your assistance in bringing her billing concerns to our attention In her inquiry, Ms [redacted] states that her monthly bill has always been around $monthly; however, when she upgraded her device, she noticed an increase in her monthly billing amountAs a result, she is requesting that Sprint look into this matter In discussing these matters with Ms [redacted] on December 1, 2016, she confirmed that her billing issues were resolved to her satisfaction on November 26, We thanked her for providing us with the details of her experiences We advised her that we are seeking ways to improve the quality of service provided to our customers We expressed our sincere apology for the level of service she received and for any miscommunication regarding her service plan rate During our discussion with Ms [redacted] , on December 1, 2016, we also confirmed that she has one wireless phone line on her account According to our records, the service plan for her wireless line ending [redacted] is configured with Sprint’s $Unlimited Plan, consisting of unlimited talk, text and data for $per month With the applicable taxes and surcharges, her bill should average around $per month Ms [redacted] has the option to change her service plan at any time The telecommunications industry is extremely competitive and we realize that the quality of products and the level of customer service we provide will define our success Ms [redacted] ’s feedback is invaluable and our hope is that she will allow us the opportunity to rebuild her faith in Sprint If I can be of further assistance regarding this matter, Ms [redacted] can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Sean JExecutive Services Analyst

April 13, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case: 11255438, [redacted] Sprint Account: XXXXX Sprint Case: To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] [redacted] submitted on March 25, We apologize for any inconvenience Mr [redacted] has experienced as a result of this matterWe appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Mr [redacted] expressed his dissatisfaction with the monthly service charges assessed to his accountAccording to Mr [redacted] on February 29, 2016, he contacted Sprint and attempted to cancel serviceHowever, to retain him as a customer he was offered the 2GB High Speed Data Shared for $per month prior to applicable taxesUpon the receipt of his invoice, Mr [redacted] stated that his monthly service charges exceeded the above quoted amountMr [redacted] requested that Sprint review this matter Sprint has reviewed Mr [redacted] ’s complaintIn our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information According to our records, on February 29, 2016, Mr [redacted] contacted Sprint to inquire about porting-out his phone number to another wireless service provider and requested to have his device unlockedOur records show, that he was offered to update his rate plan $2GB High Speed Data Shared plan; however, the $Phone Access Fee is required with this rate plan and cannot be waivedOur records further indicate that due to any possible misinformation that Mr [redacted] may have received and in an effort to resolve his issue in amicable manner, we agreed to apply a $adjustment to his account to offset the $Phone Access Fee for two months We spoke with Mr [redacted] on April 12, 2016, and relayed the aforementioned information and provided him with our resolutionMr [redacted] , expressed his satisfaction with our resolution and has no further concerns If we can be of further assistance, Mr [redacted] can contact me directly by calling the Executive & Regulatory Services department toll-free at [redacted] I am available Monday through Friday between a.mand p.m., Central Time Sincerely, [redacted] * Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not really satisfactory to me but I will accept it and be more aware that this company is very deceiving and sneaky with there advertising tacktics to bait people into there promotions which are very misleading! I will not be doing business with sprint for much longer and will be warning others to stear clear of this company and there bogus promotional offers as they do not sell phones like they advertise they only lease them with the option to buy after the lease agreement is over which contradicts BUY GET 1! They really mean LEASE GET LEASED for free with the option to pay another to buy the phone at the end of the lease agreement but if you try to just outright buy it then you option to buy the phone is null and void! What a joke!!! To me that is bait and switch!! To them that is how they do business!! Regards, Diana [redacted]

November 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] - [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] Sprint received this inquiry on October 26, We appreciate your assistance in bringing our customer's concerns to our attention According Ms [redacted] ’ inquiry, she was a Sprint customer for over five years and recently switched to a new carrier She states that she returned her three devices back via a UPS envelope providedShe states in returning the leased devices, she was to be credited $for each device towards the lease charge for a total of $ She further states after returning the devices she only received a credit for $ Ms [redacted] states that she made calls to our Customer Care department to resolve this matter; however, her concerns were not resolved to her satisfaction As a result of this matter, she is requesting that her account be credited $for the returned devices on phone lines ending in ***, [redacted] and *** Please be advised that we spoke with Ms [redacted] regarding her account billing concerns We advised her that we have confirmed the return of the devices for phone lines ending in ***, [redacted] and [redacted] and that her account received credits totaling $1, Ms [redacted] accepted the information provided and did not have any further concerns We appreciate Ms [redacted] for taking the time to provide us with the details of her experience with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers If I can be of further assistance, Ms [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time Sincerely, Alethea BExecutive Services Analyst