Sprint Corporation

June 3, Revdex.com Ward Parkway, Suite Kansas City, MO Attention: [redacted] Re: Revdex.com Case [redacted] , [redacted] Sprint Case [redacted] Dear Mr [redacted] : Sprint is in receipt of the above-referenced complaint of [redacted] We appreciate your assistance in bringing our customers’ concerns to our attentionWe apologize for any inconvenience this matter may have caused her In her inquiry, Ms [redacted] stated that she went to a store to upgrade her phone and was told about a free tablet promotionShe stated that she was under the impression that she would only pay taxes on the tablet and it would cost $a month to share the dataHowever, she advised that she had additional charges for the Easy Pay option on the tablet and a $access feeShe also indicted that she received her bill and the tablet line of service had additional charges We spoke with Ms [redacted] on June 3, 2015, To resolve this matter, we canceled the tablet line of service ending We also sent a return kit to Ms [redacted] to facilitate the return of the tablet, which she acceptedWe applied credit to her account to offset the service fees and Easy Pay cancellation charge for the tabletShe was satisfied with the resolution We appreciate Ms [redacted] taking the time to provide us with the details of her experience with the storeWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value her feedback and that her concerns have been forwarded to the appropriate managerial staff for further review If you have any questions, you can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-#### or me directly at ###-###-####I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, [redacted] H [redacted] H Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I partially agree to the statement that has been submittedOn the 18th of April there was a payment made, I do believe that the point of the story is being overlooked and that is why I wanted to speak to a person in management about the errorBeing that one phone was suspended and the phones were turned off, when a payment arrangement was made that's when the phone came out of suspend modeI was not able to make any arrangements nor payments from the 2nd line which should have transitioned to the first lineSince the suspension it has been nothing but chaos with the phone lines

June 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] We appreciate your assistance in bringing our customers’ concern to our attention In her inquiry, Ms [redacted] expressed her dissatisfaction with the trouble she was having with setting up a payment arrangement We spoke with Ms [redacted] on June 28, 2016, and resolved her concerns We have reviewed the account and found that Ms [redacted] made a payment on June 27, 2016, for the past due amountWhen we spoke with Ms [redacted] we were able to make further payment arrangements for the current amount due for July 15, Ms [redacted] stated that he is satisfied with this resolution If Ms [redacted] has any questions or if I may be of further assistance with this matter, I can be reached toll-free at ###-###-#### I am available Monday, Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland ( [redacted] Executive Services Analyst Tell us why here

November 30, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint filed by Ms [redacted] We appreciate your assistance in bringing our customers’ concern to our attention According to the information provided, Ms [redacted] states that she continued to be billed by Sprint after she requested the service on her wireless line ending [redacted] be cancelled in September As a result, she is requesting that Sprint cancel her secondary line ending [redacted] and review her last two billing statements Sprint’s records reflect that the service on Ms [redacted] ’s wireless line ending [redacted] was canceled on November 18, 2016, per Ms [redacted] ’s requestWe confirmed that Ms [redacted] did inquire about cancelling the service on her account on September 9, 2016; however, due to an administrative error; her account was not cancelled until November 18, To address this matter, Sprint applied credits totaling $to her account on November 18, 2016, to offset the disputed service charges incurred We also agreed to offset the lease installment billing and cancellation charges associated with wireless number ending [redacted] with the condition that she returns her device to us in good condition To facilitate the return of her equipment, we sent a return label to her home address After the equipment is received in our warehouse, we will apply a credit to her account to offset the applicable lease billing and cancellation charges Please be aware that the label is time sensitive; therefore, the equipment should be returned within days from the date that the return label is received The above-referenced account will remain in “escalated status” with our office until December 5, 2016, to allow sufficient time for the equipment to be received in our warehouse After December 5, 2016, the account will be released to our Customer Care department for general assistance Our records reflect that Ms [redacted] ’s service plan was modified on November 25, 2016, at her request Her account is currently on the 3GB Better Choice service plan that includes 3GB of data and unlimited talk and text messaging for $per month that bills an additional $access fee monthlyThe sum of these charges total $before applicable taxes, surcharges, and discounts With the applicable taxes, surcharges, and discounts, her bill should average around $per month Ms [redacted] has the option to change her service plan at any time If I can be of further assistance regarding this matter, she can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Sean [redacted] Executive Services Analyst

June 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] We appreciate your assistance in bringing this matter to our attention In Ms [redacted] ’s complaint, she stated that she visited a Sprint store in November and was offered our unlimited tablet plan for $ Ms [redacted] subsequently received an invoice for higher than the price that was quoted and is disputing the resulting charges Our records reflect that the $unlimited tablet promotion available at that time was contingent upon at least one active voice line on the same account and the tablet being purchased at full price or obtained via our installment billing option During our conversation with Ms [redacted] , we explained that she obtained two tablets at a discounted rate in exchange for a two-year agreement for each one, rather than via our installment billing option Additionally, no voice line was active; therefore, Ms [redacted] was charged $for the unlimited data tablet plan, $upcharge for no voice line and a $subsidized device charge, per tablet line Our records further reflect that Ms [redacted] ’s services were canceled in March for non-payment Although the charges are valid, we offered to credit the charges in full in exchange for Ms [redacted] ’s returned tablet devices We mailed Ms [redacted] kits to facilitate the return of her tablets and will credit the balance in full contingent upon the receipt of both tablets in our warehouse and in good condition within the next days If we may be of further assistance with this matter, you can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Kala C Executive Analyst

June 3, Consumer SpecialistKansas City Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] and [redacted] Sprint Account xxxxx*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry received by our organization on May 19, 2016, submitted by Ms [redacted] We appreciate your assistance in bringing Ms [redacted] ’s concerns to our attention According to the information provided, Ms [redacted] cited she contacted Sprint to verify she did not have any remaining time on her Service Agreements before porting her service to another provider and was informed she had no active Service AgreementsMs [redacted] ported-out her service to another provider Ms [redacted] received her next invoice that included an Early Termination Fe (ETF) which she is disputingOur records reflect that Ms [redacted] accepted a two year agreement on her phone number ending [redacted] in August In exchange for that agreement she received a subsidized deviceAfter a review of Ms [redacted] ’s Sprint account, although our records do not reflect that she was informed that her agreement was satisfied In an effort to bring about an amicable resolution, we applied a credit to her account to offset the ETF reflected on her February bill As a result of her payment made on May 24, 2016, her account is closed and reflects a zero balance We appreciate Ms [redacted] taking the time to provide us with the details of her experience with Sprint We are continually striving to improve the quality of service provided to our customers Please be assured that we value her feedbackWe regret any inconvenience Ms [redacted] may have experienced while attempting to resolve this matter If we may be of further assistance, she can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday, between 9:a.mand 6:p.m., Central TimeSincerely, Byron H.Executive Services Associate Analyst

June 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] M [redacted] Sprint Account xxxxx*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] M*** We appreciate your assistance in brining our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed her dissatisfaction with her customer service experience at her local retail location and coverage in her local area As a result, she has requested to cancel her services at no additional cost Dropped calls can occur any time the radio signal between our network and your wireless device is blocked by natural, man-made, or weather-related obstructions Because we understand that dropped calls are a frustrating aspect of wireless communication, each time a call is dropped; information is automatically recorded by our engineers and is used in our ongoing commitment to improve coverage As stated in our Terms and Conditions of Service, which can be viewed at www.sprint.com, coverage and quality of wireless services and data speeds may be affected by conditions beyond our control Wireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structures As a result, customers may experience difficulty making or receiving calls when indoors In addition, data coverage is not available everywhere and service speeds are not guaranteed Service speeds may depend on the service purchased and actual speeds will vary Estimating wireless coverage, signal strength, and service speed is not an exact science There are gaps in coverage within our estimated coverage areas that, along with other factors both within and beyond our control that may result in dropped and blocked connections, slower service speeds, or otherwise impact the quality of service We verified that Ms***’s service area is located in Good/Best coverage In which customers should generally receive signal strength sufficient to make and receive calls outdoors, but signal may be lost in a car and in buildings However, it is important to note that certain areas may have limited or no coverage and various factors such as terrain, foliage, and buildings may affect actual coverage in a particular area even when estimated to be within 'best' coverage We spoke with Ms [redacted] on June 9, 2017, and explained that we constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customers At that time, she expressed concerns regarding a secondary address of usage, which we confirmed was within fair coverage area We explained our coverage maps provide high level estimates of our coverage areas when using services outdoors under optimal conditions Respectfully, coverage is not available everywhere Although, the address provided is not Ms***’s primary address of usage, we agreed to allow her to cancel the services with the return of the leased Sprint devices to our possession However, we explained that she would be financially responsible for the balance of the three device lease and installment agreements should she cancel prior to satisfactory date of the equipment lease and installment agreements she accepted in March 2016, March and April Respectfully, Ms [redacted] has declined to cancel at this time We appreciate Ms***’s taking time to provide details of her customer service experience at her local Sprint third-party retail location We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience these matters may have caused If we can be of further assistance related to this issue, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, LaDonna [redacted] Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The higher amount that I previously complained about was not with regard to the $I have since received a bill and it appears to be correctI would appreciate waiting yet another month for another bill to cycle through to verify that the amount is correct and remains so Regards, [redacted]

December 13, Kansas City Revdex.com Ward Parkway Kansas City, MO [redacted] Re: Sprint Account: XXXXX***, [redacted] M [redacted] Revdex.com File # [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] M [redacted] submitted on December 5, We appreciate your assistance in bringing our customer’s concerns to our attention Ms***’s filing expressed her dissatisfaction with receiving inaccurate information from a local Sprint Retail Store location regarding her recent device purchaseMs [redacted] stated that she was informed that she would be allowed to exchange a recently purchased iPhone device associated with phone line ending [redacted] to an iPhone Plus device when the device become available Ms [redacted] further expressed her dissatisfaction with the level of customer service she received from Sprint while attempting to resolve this matterMs [redacted] requested that Sprint review this matter, and allow her the ability to exchange her device for an iPhone Plus Sprint has reviewed Ms***’s complaintWe spoke with Ms [redacted] on December 6, 2016, to further discuss her account concerns During our conversation, we advised her that we would investigate her concerns and follwith her accordingly Please note that we engaged our Retail Stores management team to further investigate Ms***’s device concern As a result, Ms [redacted] was contacted by a member of our Retail Stores management team to further discuss and resolve her concerns Furthermore, we have confirmed that Ms [redacted] visited the local Sprint Retail Store location in question on December 10, 2016, and exchanged her current iPhone device for an iPhone Plus device In an effort to ensure a satisfactory and mutually acceptable resolution, on December 12, 2016, we followwith Ms [redacted] to confirm if her device issue was successfully resolvedMs [redacted] confirmed that this matter is resolved to her satisfaction and she has no additional concerns at this timeWe appreciate Ms [redacted] taking time to provide details of her experience with Sprint We are continually striving to improve the quality of service provided to our customers Please be assured that we value Ms***’s business and that her concerns will be forwarded to the appropriate managerial staff for further review We apologize for any inconvenience Ms [redacted] may have experienced while attempting to resolve this matter If we can be of further assistance with this issue, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 4:p.m., Eastern Time Sincerely, /s/ Catherine [redacted] Catherine [redacted] Executive & Regulatory Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me***,I thank you for your involvement in my complaint I have been contacted by Sprint and they have agreed to reimburse me for the overcharges they had placed on my accountRegards, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meRegards, [redacted] ***

This is Sprint covering themselvesThey locked out my account and reset the pin due to fraudulent activityI was NEVER notified until I called to inquire about my phoneI am not happy with anything they will offer,unless its closing out my account in good standing-balanceThis is a million dollar corporation and they can't take a close because they messed up! But I stillhave to "obey" their terms! No I don't thonk so! M[redacted] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

January 12, Revdex.com [redacted] ** *** Re: Revdex.com File [redacted] , [redacted] Account [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] stated that she had an unfavorable customer experience during her recent equipment upgrade interaction, explaining that she received incorrect rate plan information She also advised that, although she returned the initial device associated with that interaction to us, we have not yet credited her account for the corresponding device charges Ms [redacted] requested that we credit those equipment charges and provide compensation due to her inconvenience We regret any misunderstanding that may have occurred related to Ms [redacted] ’s referenced device upgrade and device billing issues Our records reflect that she is a participant in our iPhone Forever program and that her service is active on our $Unlimited Plan with Unlimited Talk/Text/Data We also confirmed that her initially-requested upgrade to an iPhone device would have required a rate plan change and that, as a result, she returned her iPhone device to us and upgraded to another iPhone model During our conversation with Ms [redacted] on December 30, 2016, we provided the information detailed above We also advised her that credits totaling $were applied to her account to offset the disputed equipment charges on December 21, 2016, when the return of her device was confirmed by our warehouse staff In addition, although we do not compensate customers for inconvenience, we offered a $credit to offset one-half of her monthly service charge due to any delay in addressing her billing concern Ms [redacted] accepted our offer, and we applied the credit to her account as agreed We appreciate Ms [redacted] ’s taking time to provide details of her experience with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience Ms [redacted] may have experienced as a result of these concerns If we can be of further assistance with these issues, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext#### I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Minnie SExecutive Services Analyst

May 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: We appreciate your assistance in bringing the concern of Ms [redacted] to our attention We regret any inconvenience that she may have experienced in this matter According to the information provided in the complaint, Ms [redacted] indicates that she established her account in November at a third party store She also indicates that her account’s five lines of service were provisioned in conjunction with a service plan that provides a $monthly credit per line of service with AutoPay being established on her account She states that she did not realize that the phone numbers that she ported to Sprint would need to subsequently be activated with Sprint phones Ms [redacted] states that some of the account’s end users indicated that they were not satisfied with the network coverage that they received in their individual service areas She also states that she was not satisfied that she was provided one Airave signal enhance device at no charge and could not be provided three Airaves at no charge She indicates that one of the account phone numbers was ported to another company and that the day Satisfaction Guarantee period was extended in order that she can return the associated phone past the day Satisfaction Guarantee period without incurring phone cancellation charges Ms [redacted] states she was assessed charges for international calls She also states that she established a payment arrangement at www.sprint.com for a past due balance and that an additional payment was required to restore her account’s service She further indicates that she did not realize that the phone leases associated with an account Buy One Get One (BOGO) promotional offer would need to have the same lease timeframe And last, based on the information received, Ms [redacted] also states that she had an unfavorable experience while attempting to resolve her concern During our discussion with Ms [redacted] , she indicated that she would contact us back to discuss her above-referenced concerns Upon her returned call, we will address her outstanding account concerns According to our initial review of the account records, the charges assessed on the account are valid We also confirmed that the terms of the BOGO promotion indicate that the timeframe for the associated two phone leases reflect the identical length of time In order to review the network coverage concerns of some of the account’s end users, it will be necessary to speak with Ms [redacted] to determine the towers causing the network coverage dissatisfaction We appreciate Ms [redacted] for taking the time to provide us with the details of her customer service experience We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes If Mr [redacted] needs further assistance with this matter, I can be contacted by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Patricia SExecutive Services Analyst

February 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX3334, [redacted] Sprint Case To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry We appreciate your assistance in bringing our customers’ concerns to our attention According to the information received, Mr [redacted] stated that his device is not functioning properly He states that the Sprint store is unable to offer a loaner device while his device is repaired and suggested he visit an Apple store for assistance Mr [redacted] would like for his device to be repaired as well as receive a loaner device instead of having to drive to the Apple store We spoke with Mr [redacted] on February 25, 2018, regarding his concerns We explained that our service and repair locations offer loaner devices; however, the location that he references provides sales only and does not service devices We regret that there is not a service and repair store that is closer Additionally we discussed that on a prior telephone conversation with Sprint, before filing with the Revdex.com (Revdex.com), he discussed jail breaking the Apple iPhone Sprint devices are preformatted to function only on the Sprint network In addition, Sprint devices must remain locked in this format to maintain the equipment warranty Devices that are unlocked by consumers void the manufacturer warranty As such Sprint would be unable to provide assistance in troubleshooting the device with respect to the manufacturer’s warranty The device can be examined at an Apple store location to determine if the device is able to be repaired Mr [redacted] confirmed that he will take the device to Apple to resolve his device concernsWe regret any inconvenience this matter may have caused If Mr [redacted] ’s requires additional assistance with the matter, I can be reached at the Executive & Regulatory Services department at our toll-free number, 1-844-282-8211, extension *** I am available Monday, Tuesday, and Thursday through Saturday, between 7:a.mand 3:p.mCentral Time Sincerely, Travis M Executive Services Analyst

Tell us why hereFebruary 17, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com File [redacted] , [redacted] *** Account XXXXX*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] ***, an authorized user on MsDelta ***’s Sprint account We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] disputed our processing a payment from his bank account without his knowledge or consent and expressed his dissatisfaction with his unfavorable customer experiences during his unsuccessful attempts to address that matter He quested that we refund his payment and provide compensation for bank fees or damages caused by the unauthorized withdrawal of funds We regret any possible misunderstanding that may have occurred regarding Mr***’s disputed payment, which posted to Ms***’s Sprint account on January 11, Our records reflect that Ms [redacted] did not remit payment in full for her December invoiced balance As such, his past-due account balance was referred to our internal collections department in an effort to obtain those amounts dueA portion of that amount was satisfied with the disputed payment drafted from Mr***’s credit card on file, pursuant to our Terms and Conditions of Service, as we previously sent notice to customers advising that, if past-due balances are left unpaid, we reserve the option to charge that unpaid balance to a credit card previously used on that account Based on the information outlined above, we are unable to identify any error on the part of Sprint related to Mr***’s dispute However, our records reflect that his disputed $payment was returned to his bank account on January 23, During our conversation with Ms [redacted] on February 10, 2017, we explained the information detailed above As a demonstration of our commitment to excellence, we offered a $credit to her Sprint account to offset an amount equivalent to one overdraft fee and a portion of her monthly service charges She accepted our offer, and we credited her account as agreed We appreciate Mrand Ms***’s taking time to provide details of their experiences with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processesWe regret any inconvenience these issues may have caused Mrand Ms*** If we can be of further assistance regarding these matters, they can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext#### I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Minnie SExecutive Services Analyst

May 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] -Rebuttal, [redacted] Sprint Account xxxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal of Mr [redacted] ***We appreciate your assistance in bringing our customers' concerns to our attention and regret the circumstances that led to Mr [redacted] contacting your office once againIn his rebuttal, Mr [redacted] stated that a promised credit has not been applied to his account We regret any possible misunderstanding that may have occurred regarding Mr***’s referenced creditOur records reflect that we processed a refund check to him in the amount of $on March 14, 2017, for accessories that he returned to the point of sale within our 14-day Sprint Satisfaction Guarantee timeframe and that the check was sent to Mr***’s billing address of record on or near that dateOur records further reflect that the refund check was negotiated on March 28, 2017, as we explained to Mr [redacted] during our April 13, 2017, conversation with him Because we are unable to identify any error on the part of Sprint related to this matter or any additional credits owed to Mr***, we attempted to contact him via telephone and e-mail on May 18, 19, 22, and 24, 2017, to discuss his reported concerns in detailRegrettably, we were unsuccessful; therefore, we sent a letter to him at his address of record on May 19, 2017, acknowledging our receipt of his rebuttal and inviting him to contact us directly if his reported concern remains unresolvedMr [redacted] has regrettably not yet responded to any of our contact attempts We regret any inconvenience this matter may have caused Mr***; however, we believe that we have fully resolved his credit concernIf we can be of further assistance regarding this issue, Mr [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday and Wednesday through Friday between a.mand p.m., Central Time Sincerely, Linda W Executive Services Analyst

February 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal filed by Ms [redacted] on behalf of Sprint account holder [redacted] We appreciate your assistance in bringing our customers’ concern to our attention once more In her inquiry, Ms [redacted] has requested clarification regarding Sprint’s unlocking policies regarding an Apple iPhone 6s device purchased and activated on Sprint's network Ms [redacted] has indicated that she paid for her device in full and she attempted to contact our Customer Care multiple times to unlock her device; however, her device was not active for a month and her unlock request was not resolvedAs a result, she is requesting a refund for service paid and time spent awaiting her device to be unlocked Unlocking a device is a general term that refers to one or more types of device unlocking MSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different network Unlocking also refers to enabling the SIM slot of your device to allow you to insert another carrier’s SIM card (either domestically or internationally) Unlocking a device will not necessarily make a device interoperable with another carrier’s network In other words, a device designed for one network is not made technologically compatible with another network merely by unlocking it Additionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network) Additional information about unlocking may be found at www.sprint.com/unlock Sprint will unlock a device under the following circumstances: Any associated service agreement, Installment Billing agreement, or Lease agreement has been fulfilled including payment in full of any applicable Early Termination Fees or end-of-lease/installment billing purchase optionsThe associated account is in good standingThe device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlocked The device has been active on the Sprint Network, currently or in the past, for a minimum of days We confirmed that Mr [redacted] ’s iPhone 6s device is eligible for SIM unlocking Please note that the SIM unlock was transmitted to the device in question on January 5, We regret any possible misunderstanding that may have occurred regarding our unlock policy and any delay in having her devices unlocked Howeveras per the Terms and Conditions of Service, Sprint is not required to provide compensation to its customers in an effort to resolve the concerns that are brought to our attention Therefore, Sprint must respectfully; deny Ms [redacted] ’s request for compensation We regret any inconvenience that this matter may have caused If we can be of further assistance, we can be reached at the Executive & Regulatory Services department toll-free at 1-888-282-8211, extension *** I am available Monday through Friday, between 7:a.mand 4:p.m., Central Time Sincerely, Sean JExecutive Services Analyst

November 30, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-mentioned complaint of Ms [redacted] , filed on behalf of the account holder, Mr [redacted] *** We appreciate your assistance in bringing his concerns to our attention In her inquiry, Ms [redacted] states that Sprint verbally authorized termination of her contract because service was not available in her area However, once she ended service, she states she was assessed an Early Termination Fee (ETF) of $She further states she spent hours at the Sprint store and with our Customer Care department and continues to have no service Therefore, she decided to change carriers As a result of this matter, she is requesting that the ETF be credited We regret that the coverage in Ms [redacted] ’s area is falling short of her expectations We constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customers We spoke to Ms [redacted] , upon Mr***’s authorization, regarding her coverage and billing concerns She stated that she was advised to cancel her service and that there would be no ETF She further stated that she does not reside at the same service location as the account holderMs [redacted] expressed that she believes she had no choice but to cancel due to the service issues she encountered She further stated that she received credits for $and $towards the ETF and requests that the remaining balance of the ETF be credited Although the remaining ETF balance is valid, in an effort to come to an amicable resolution, and because our service is no longer meeting Ms [redacted] ’s wireless needs, we applied a one-time credit, as a goodwill gesture, to offset the remaining applicable ETF for phone line ending [redacted] in the amount of $ Accordingly, we believe this matter has been fully addressed and resolved We regret any inconvenience that Ms [redacted] may have experienced, and that this matter resulted in her decision to leave Sprint If I can be of further assistance, she can contact me toll-free at ###-###-####, extension *** I am available Monday through Friday, between a.mand 4:p.m., Central Time Sincerely, Alethea BExecutive Services Analyst

June 20, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account XXXXX*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of Ms [redacted] ’ subsequent inquiry, which was filed on behalf of the account holder, Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided in Ms [redacted] ’ inquiry, she advises that she is keeping two phone lines with Sprint, and is requesting reimbursement for the cancellation charges being assessed by her previous carrier totaling $ In an effort to fully address this matter, we partnered with the store manager in her area We confirmed with Ms [redacted] that the buyout promotion includes up to $for each number ported to Sprint, and this amount applies only to cancellation fees, not monthly charges Furthermore, the $gift card is not applicable in full if the cancellation fee is less than $ In an effort to amicably resolve this matter, our store manager offered to apply a $account credit at the point of sale when Ms [redacted] returns the devices of her previous carrier Additionally, after all credits and reimbursements are applied, the [redacted] ’ will receive account credits and prepaid cards totaling $1, This amount includes reimbursement of cancellation charges, phone accessories, and account credits To finalize the aforementioned offer, our store manager has reached out to Ms [redacted] to ask her to come back into the store to return the phones of her previous carrier and to finalize the account credit We also talked to the account holder today, Mr [redacted] , and he accepted an account credit for any portion that is not covered by the gift cards We regret any inconvenience the [redacted] ’ may have experienced as a result of this matter If Ms [redacted] needs further assistance, she can reach me toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday, and Friday from 7:a.mto 5:p.m., Central Time Sincerely, Michal MExecutive Services Analyst