Sprint Corporation

January 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx Sprint Case [redacted] To Whom It May Concern, The above referenced inquiry has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concern to our attention Mr [redacted] ’s filing expresses concerns with his experience and expectations for Sprint service and his account specifically He indicates dissatisfaction with his billing and current account plan set up We have built a solid reputation on honest business practices, and it is not our intention to mislead or confuse our customers with regard to the services we are able to provide In our effort to provide clear communication about features, promotions, and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information Sprint has reviewed Mr [redacted] ’s account and notes that we are unable to substantiate any errorsMr [redacted] ’s rate plan as noted in his inquiry was our Family Unlimited Shared plan, which is priced at $for the first two lines of service and $for each additional line added to the planSprint has discussed the account billing with MrsAnna [redacted] , an authorized user on the account, and is confident that the billing has been addressed and communicated to the best of our abilityWe have offered, and she accepted, a promotional Unlimited Freedom plan which would lower their current monthly pricingThe price for Mr [redacted] ’s three lines of service on the posted plan is $This amount does not include any additional aservices or the cost of any associated device lease chargesWe have applied a one-time $credit to offset the equivalent of three months price difference between the two plans We regret any inconvenience these matters may have caused If I can be of further assistance with this matter, Mr [redacted] can reach me at the Executive & Regulatory Services department toll-free at 1-844-282-8211, extension ***I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

Tell us why hereMarch 17, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Account XXXXX*** Sprint Case [redacted] To Whom It [redacted] Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] disputed charges assessed to her account for tablet devices that were presented to her as free and with cancellation fees assessed to her account when she terminated services to her tablet line of services Ms [redacted] requested that we credit those charges and fees from her account of misinformation provided to her We regret any misunderstanding that [redacted] have occurred regarding Ms [redacted] ’s referenced billing Our records reflect that her two referenced tablet lines of service were activated on December 11, 2016, when she accepted two-year term agreements in exchange for our providing the equipment to her at no charge Although there was no charge for the equipment, we assessed service charges of $per month for the corresponding data rate plan Our records further reflect Ms [redacted] terminated the two lines of service associated with her referenced tablet devices on February 18, 2017, prior to the satisfaction of her accepted term agreements noted above As such, we assessed two $Early Termination Fees (ETFs) to her account, pursuant to the terms of those agreements During our conversation with Ms [redacted] on March 9, 2017, we explained the information detailed above Although we were unable to identify any error on the part of Sprint related to her disputed billing, we offered to credit her ETFs contingent upon the return of her two tablet devices to our possession, in good working order, within days Ms [redacted] accepted our offer, and we sent two prepaid shipping kits to her to facilitate the return of her equipment to our warehouse Ms [redacted] is aware that the offered credits will only be applied once our receipt and the condition of her equipment is verified by our warehouse team We appreciate Ms [redacted] ’s taking time to provide details of her experience with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that her concerns have been forwarded to the appropriate managerial teams for further reviewWe regret any inconvenience these issues [redacted] have caused Ms [redacted] If we can be of further assistance regarding these matters, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Minnie SExecutive Services Analyst

January 19, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Case [redacted] Dear Ms***: Sprint is in receipt of the above-referenced inquiryWe appreciate your assistance in bringing Ms ***’s concerns to our attention Based on the information received, Ms [redacted] stated that an unauthorized account was established using her personal identifiers We spoke with Ms [redacted] on January 11, 2016, and advised her that she would need to complete an Identity Theft Affidavit that is available online at www.sprint.comAt that time, she requested it be sent via emailThe Affidavit was sent to her email address on file After Ms [redacted] provides the requested information, our Fraud Management department will research the accountIf fraudulent activity is confirmed, we will process all necessary adjustments to zero out the account balanceWe regret any inconvenience Ms [redacted] may have experienced If we can be of further assistance, you can contact the Executive and Regulatory Services department at our toll-free number ###-###-####, extension ***I am available Monday through Friday, between 9:a.mand 5:p.m., Central Time Sincerely, Sharon R Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me however it is totally and completely contingent upon Sprint abiding by it's promise to pay me $168 per each telephone that I have turned in to sprint from my previous care. I have been promised that I would receive $336.00 by 08/31/17 therefore if I do not receive the monies by Sprint I have been promised and am owed I would like to receive the right to re-open my grievance/complaint against Sprint with the RevDex.com, thank you. Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: the fact that the return wasn't processed appropriate due to someone at sprints mistake is not my fault! As long as the credit for the phone goes through for the full amount of what the phone is worth I don't see a problemYou also need to take into consideration that I had paid for previous months the surcharge before the credit was given to meAt this point I need a full breakdown of what the amount of the phone is what credit was given and what I paidI need to make sure I have it in explicit writingI will not pay for something that sprint is at fault with in regards to their internal miscommunication! Regards, [redacted] ***

October 2, Revdex.com of Greater Kansas City Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , Patrick [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MrPatrick *** We appreciate your assistance in bringing our customers’ concerns to our attention In his filing, Mr [redacted] expressed his dissatisfaction with our assessing charges to his closed Sprint account for a device he returned to us and with our drafting an unauthorized payment from his bank account to satisfy that charge He requested that the $payment be refunded to his bank account We regret any misunderstanding that may have occurred regarding Mr***’s device return and disputed payment Our records reflect that Mr [redacted] terminated his Sprint services on April 29, 2017, prior to the satisfaction of his equipment lease agreement As a result, we assessed an installment commitment cancellation charge of $in pursuant to the terms of his installment agreement Our records further reflect that Mr [redacted] returned his device to one of our retail locations on April 30, 2017, but that an inadvertent keying error led to a delay in associating that return to his Sprint account As such, on September 9, 2017, we processed a payment of his outstanding unpaid account balance using a payment source he previously provided to us We are pleased to confirm that Mr***’s account was updated to reflect his equipment return and that we applied credits totaling $to his account offset the above-noted lease cancellation and Device Purchase Option charges on September 27, We then forwarded that information to our Finance department to have his payment refunded to his bank account During our October 2, 2017, conversation with Mr***, we explained the information outlined above We also assured him that his $refund was processed to his bank account on September 29, 2017, and that his Sprint account is now in closed status with a zero balance We also advised Mr [redacted] that banks normally post such transaction to customer accounts within five business days but that some institutions such as credit unions and smaller banks may take longerHe confirmed his understanding of the information provided and his satisfaction with our resolution We regret any inconvenience Mr [redacted] may have experienced as a result of these matters, as well as the loss of his business If we can be of further assistance with these concerns, Mr [redacted] can contact me by calling our department toll-free at ###-###-####, extension ***I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Beatrice RExecutive Services Analyst

April 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # [redacted] , Douglas F [redacted] Sprint Account # [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced inquiry of Douglas F [redacted] , submitted on April 17, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, MrF [redacted] expressed his dissatisfaction with the previous response provided as well as his inability to take advantage of Sprint’s iPhone promotional offer upon establishing services with SprintMrF [redacted] stated that he was offered a free iPhone device associated with phone line ending in 9234; however, the promotional service credit have not been applied to his accountLastly, MrF [redacted] stated that he had an unfavorable customer service experience while attempting to resolve this matterMrF [redacted] requested that Sprint review this matter and honor the above promotion Sprint has reviewed MrF [redacted] ’s complaintAs stated in our initial response, our records indicate that MrF [redacted] established services with Sprint on November 20, At that time, he portphone line ending in and activated an iPhone 128GB device via Sprint’s 17-Month Lease programingPlease note that effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the deviceLease payment varies by device and a down payment may be required and varies by customer and deviceWith a lease option, Sprint owns the deviceAt the end of a lease term, MrF [redacted] can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceFor further information regarding Sprint Leasing please visit www.sprint.com/lease Upon activation of service, MrF [redacted] was provided with a clear disclosure of his monthly recurring charges and equipment purchase and all other applicable fees and chargesFurthermore, we were able to locate signed copy of his electronic Lease Agreement which includes a description of the charge in questionBased on our review, we were unable to identify any miscommunication regarding the terms of his plan or other monthly charges on Sprint’s part during the activation of his account We regret any miscommunication that MrF [redacted] may have received in reference to Sprint’s promotional offersSpecifically, Sprint’s iPhone 32GB with Eligible TrapromotionPlease note that in our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published informationIn our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing For a limited time, a promotional offer was available from September 9, 2016, through October 6, 2016, for a $iPhone device with Eligible Trapromotional offerCustomers’ can receive an iPhone 7/Plus device with eligible device trade-in, upon activating or purchasing an iPhone 7/Plus device via Sprint’s 17/Month LeasePlease be advised that all iPhone 7/Plus memory configurations are eligible to receive service credits on leaseCustomers must own their device, cannot be associated with a Lease or open Installment Billing Agreements and traan iPhone or 6s devicesFurthermore, the credit will award on the bill in one to two billing cyclesRegrettably, based on the information outlined above phone line ending in is ineligible to receive this promotion due to MrF [redacted] activating services after the promotional offer expired In an effort to ensure a satisfactory and mutually acceptable resolution with MrF [redacted] , on March 30, 2017, we offered and he accepted a one-time credit of $to offset a portion of the monthly recurring charges as reflected on his accountUpon receipt of MrF [redacted] ’s follfiling, we spoke with him on April 24, 2017, and reiterated the aforementioned information and resolution to himWhile we regret that MrF [redacted] have reconsidered his position with Sprint, we are confident that his concerns were addressed and resolved to the best of our ability We appreciate MrF [redacted] taking the time to provide us with the details of his experience with SprintWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value MrF [redacted] ’s feedback and his concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience that MrF [redacted] may have experienced while attempting to resolve the aforementioned concernsIf we can be of further assistance, MrF [redacted] can reach us by calling the Executive & Regulatory Services Department toll-free at [redacted] , ext***I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina S Executive Services Analyst

July 10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry 12222439, [redacted] Sprint Account xxxxx Sprint Case To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Mr [redacted] ***We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] stated he has tried to obtain copies of his invoice as he was unable to view this information online As a result, he requested that we mail out the informationWe regret that Mr***’s bill reprint request was not processed successfully, as requested Per our account records, Mr***’s services were canceled on March 31, 2017, when he ported his line of service (xxx) xxx-from Sprint to another carrier This course of action canceled his online account access, as the account was no longer active in our billing system During our discussion with Mr [redacted] on June 28, 2017, we confirmed that the account was canceled and reflected a zero balance owed, after he remitted payment of $on June 22, Mr [redacted] advised our office that he had not received the invoice reprints as requested Therefore, we verified his current mailing address and mailed the March, April and May invoices to him We advised Mr [redacted] that he should receive these invoices within 7-business days via the U.SPostal serviceWe regret any inconvenience that this matter may have caused Mr [redacted] and the loss of his business If we can be of any further assistance related to this matter, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at 1-855-848-3280, extI am available Monday through Friday between a.mand 3:p.m., Central Time Sincerely, [redacted] Executive Services Analyst

November 29, Revdex.com [redacted] ** *** RE: Revdex.com Inquiry [redacted] , [redacted] *** Sprint Account [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry submitted by Mr [redacted] *** We appreciate the opportunity to address this matter According to the information provided in Mr***’s inquiry, he established service with Sprint under the “Cut Your Bill in Half” promotion, and he believes that he has been misinformed regarding the expected price of his service planAs a result, he is requesting that Sprint honor what he believes he was promised We spoke with Mr [redacted] on November 29, 2016, and explained that our records reflect that Mr [redacted] activated his Sprint account on September 4, 2016, for wireless ph [redacted] (xxx) xxx-#### (xxx) xxx-####, (xxx) xxx-####, and (xxx) xxx-#### The account is currently configured with the T-Mo Simple Choice GB percent off service plan The T-Mo Simple Choice GB percent off plan consists of unlimited talk, text and GB of shared data among the four lines on his account for a total monthly recurring charge of $ Additionally, he has four monthly installment equipment agreements that bill a total of $monthly The sum of these charges total $178.36, before applicable taxes, fees and surcharges Mr [redacted] also has a Buy One, Get One (BOGO) free promotional offer on his account that will award a monthly service credit of $to his account for twenty-four monthsAdditionally, he enrolled in Sprint’s Auto Pay; therefore, he will receive an additional $discount per line, monthlyWith the applicable taxes, surcharges, and discounts, his bill should average approximately $per month before applicable taxes, fees and surcharges Mr [redacted] has the option to change his service plan at any time, and the change will become effective at the start of his next billing cycle Sprint is continually seeking ways to improve the quality of service provided to our customers Please be assured that we value Mr***’s feedback and will utilize his input to improve our training processes We regret any inconvenience that this matter may have caused Mr*** If we can be of further assistance, he can contact me by calling our Executive and Regulatory Services department toll-free at ###-###-####, extension #### I am available Monday, through Friday between 7:a.mand 4:p.m., CentralSincerely, Sean J [redacted] Executive Services Analyst

June 22, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To whom it may concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] expressed dissatisfaction with the level of customer service that he received while trying to resolve a network issue He stated he has been unable to use his device at his work place since June 2, Mr [redacted] further advised that he contacted our customer care department and was advised our engineers are working on the issueAs a result, Mr [redacted] is requesting that we resolve the issue, or allow him to go to another provider without any additional costs To resolve this matter, we opened a ticket, and sent it to our engineers for further assistance Mr [redacted] was contacted by our engineers on June 15, 2017, and was informed there was a tower down at his work area and it should be repaired by June 19, In appreciation of his patience while this matter was being resolved, an adjustment of $was applied to his account for days he was without service During our June 22, 2017, conversation with Mr [redacted] , we explained the information outlined above Mr [redacted] also confirmed he is able to use his device at his work, and thanked us for resolving his issue We appreciate Mr [redacted] for taking the time to provide us with his experiences with our Sprint Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience this matter may have caused, and are happy that we were able to resolve Ms [redacted] ’s issueIf we can be of further assistance with this matter, Mr [redacted] can contact me by calling Sprint’s Executive & Regulatory Services department toll- free at ###-###-####, ext***, Monday Tuesday, Thursday and Friday, between 7:a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

September 22, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com Complaint [redacted] , Greerann L [redacted] S [redacted] Sprint Account XXXXX Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-noted inquiry of MsGreerann S*** We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, MsS [redacted] disputed the charges on her account that she believed were for the iPhone device that she paid off on August 4, She further stated that she has been unable to get the matter resolved upon contacting us and she is now receiving notices that a balance of $1,is due on her account She requested that we review her account, adjust the charges for the leased equipment that she paid off, and ensure that she is only being charged for the two iPhone devices that she is currently leasing We regret any misunderstanding that may have occurred regarding MsS***’s equipment Lease pay off and account charges During our conversation with MsS [redacted] on September 21, 2017, we explained that she was properly charged and successfully paid the outstanding balance for her Lease Agreement, [redacted] that was associated with her line of service ending 2803, as reflected on her August invoice Our records also confirmed that her line of service ending was canceled effective August 10, 2017, which subsequently canceled her Lease agreement, [redacted] , for her iPhone device that was purchased on that line on June 24, MsS [redacted] stated that she believed that lease would remain active with her line of service ending because that is the number with which the leased device is being used We agreed to work with her to accommodate her request to reactivate her Lease and associate it with her line of service ending Therefore, we agreed to follow up with her once her September invoice is available to ensure the accuracy of the appropriate charges and credits MsS [redacted] accepted this resolution We regret any inconvenience MsS [redacted] may have experienced as a result of these issues and her feedback regarding her experience will be used to improve our service If we can be of further assistance with these matters, MsS [redacted] can contact me by calling the Sprint Executive & Regulatory Services department toll-free at 1-855-848-3280, ext I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Clara CExecutive Services Analyst

September 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] Account XXXXX***, [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the above inquiry submitted by your office on behalf of [redacted] We appreciate your assistance in bringing Ms [redacted] ’s concerns to our attention According to the information provided, Ms [redacted] contacted your office regarding an experience she encountered in our store numberShe states that the manager was unprofessional and did not assist her with her account and billing concerns On September 26, 2017, we contacted Ms [redacted] to discuss her concerns in detail I assured Ms [redacted] that this experience would be addressed and confirmed her concerns which prompted her visit to the store for were all addressed Ms [redacted] confirmed that this was a satisfactory resolution to her concern We appreciate Ms [redacted] taking time to provide details of her experience with our retail location We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that Ms [redacted] ’s concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience this matter may have caused Ms [redacted] If additional assistance is required, Ms [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Tuesday through Saturday between a.mand p.m., Central Time Sincerely, [redacted] Executive Services Analyst

February 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry of Mr [redacted] regarding his Sprint accountWe appreciate your assistance in bringing our customer’s concern to our attentionAccording to the information provided, Mr [redacted] is disputing being charged for taxes in Todd county when he lives in Douglas county We spoke with Mr [redacted] on February 17, 2016, and resolved his concernsWe explained that the city, county, and state associated with the address for each individual end user’s line of service determines the types of taxes assessed, as well as, the ratesTherefore, we updated his account to reflect his correct mailing address instead of his physical address that does not accept mail deliveryAs a result, we confirmed that his taxing authority is now listed as Douglas County and this may be verified on his next invoiceWe also verified that Todd and Douglas counties have the same taxing rate; therefore, no overcharge was assessed and no refund is due We regret any inconvenience that this matter may have resolvedIf I may be of further assistance with this matter, Mr [redacted] can reach me toll-free by calling ###-###-####, ext***I am available Monday through Friday, between 10:a.mand p.m., Central time Sincerely, Clara C Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Each representative that I spoke with in regards to this situation at the corporate office was very helpful, understanding and demonstrated empathy for the situationI have never had an issue with Sprint Coporation and believe this was just a one time bad experience with the site manager himselfThanks again for all that you have done to address this matter Regards, [redacted]

November 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] Account xxxxx***, [redacted] Case [redacted] To whom it may concern: The above-referenced inquiry has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] stated that she returned two devices purchased at a third-party retailer as they did not meet her expectationsShe stated that she has not received a refund for the purchase price paid at point of saleShe is requesting a refund for the devices returned Sprint has partnered with a number of third-party retailers to distribute our products and services We are grateful for their assistance in promoting our services Our field representatives train third-party retailers on our policies, procedures, and products and regularly update resource materials for them to ensure accurate, up-to-date information is available to our existing and potential customers We regret any misinformation Ms [redacted] may have received regarding the Returns Policy and appreciate her feedback regarding this issue The details of her experience will be forwarded to the appropriate managerial staff empowered to make changes in this area Sprint is committed to providing world-class customer service, and we stand behind our commitment with a promotional 30-day Sprint Satisfaction Guarantee return policy for new lines of services, on all our equipment You can return and/or exchange your equipment at the point of sale within that time period for a full refund Sprint assesses a $restocking fee for devices and a $restocking fee for notebooks, netbooks or tabletsPlease also note that premium content charges, overage minute charges, roaming charges, and applicable long distance and/or International charges will be billed on your final invoice This policy may not reflect the additional return policies of our authorized 3rd-party dealers or retailers Further information regarding our Return Policy can be viewed on our website at www.sprint.com/returns We spoke with Ms [redacted] on November 7, and advised her of the above information We verified with her that the $down payment made for the returned devices will need to be credited by the 3rd party national retailer where the purchase was made and return completedMs [redacted] verified that she understood thisFurther, we offered to facilitate the refund with the store in questionWe attempted to reach Ms [redacted] again on November and November 11, to determine additional necessary information, but have not received a response to our follow up inquiriesIf Ms [redacted] would like our assistance further, she will need to reach out to us directlyAlternately, we would request Ms [redacted] seek refund at the 3rd party location where the down payment was made We regret any inconvenience that these matters may have caused If I can be of further assistance, Ms [redacted] can reach me at the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, [redacted] CExecutive Services Analyst

July 13, Revdex.com Ward Parkway, Suite Kansas City, MO Attention: Hunter [redacted] Re: Revdex.com Case [redacted] , Michael [redacted] Sprint Case [redacted] Dear Mr [redacted] : Sprint is in receipt of the above-referenced complaint of Michael [redacted] We appreciate your assistance in bringing our customers’ concerns to our attentionWe regret any inconvenience that this matter may have caused him According to the information provided by Mr [redacted] , he advises that he was offered our promotion that provides an Access Fee waiver for months and a percent discount because he is a credit union memberHe also states that his invoices reflect two $Access Fees, and that he was later advised that he did not qualify for the waiversHe is requesting a $account credit to offset these fees for months Mr [redacted] received a $credit to his account to offset the Access Fees for one monthIn an effort to award the offer, we applied a $credit to his account to offset these fees plus taxes for monthsWe regret the monthly percent discount will only apply to the data portion of the plan and not to any unlimited options or add-onsWe confirmed that he is currently receiving a $discount off of his $data planMr [redacted] is satisfied with the outcome If you have any questions or this matter remains unresolved, you can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-#### or me directly at ###-###-####I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, Michal M Michal M Executive Services Analyst

April 17, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] disputed our referring information related to the unpaid balance due on her closed Sprint account to a third-party agency for collections, stating that she was informed by our representatives that we would not take that action as long as she continued to remit payments toward that balanceMs [redacted] requested that we remove account from collections activity We regret any possible misunderstanding that may have occurred regarding Ms [redacted] ’s Sprint account billingOur records reflect that she cancelled her Sprint services on December 28, 2016, with the porting of her three mobile numbers from our network to another wireless service providerBecause that action occurred prior to the satisfaction of Ms [redacted] ’s three equipment lease agreements and she did not return her leased devices to us, Ms [redacted] ’s January invoice included charges totaling $1,for equipment charges Our records further reflect that Ms [redacted] contacted our Customer Care department on January 18, 2017, to update her billing address for her final invoice and that, subsequently; she contacted our Customer Care department again on multiple occasions to inquiry about the status of her final invoice deliveryIn addition, on March 12, 2017, Ms [redacted] made arrangements to satisfy her $1,final account balance by March 26, 2017, but that she did not satisfy that arrangement as agreedAs a result, on March 28, 2017, we forwarded information related to her account balance to the referenced third-party collections agency During our April 12, 2017, conversation with Ms [redacted] , we explained the information outlined aboveMs [redacted] advised that she would pay her outstanding balance due by May 21, We thanked her for that updated feedback and explained that failure to meet that commitment may lead to systematic activity that could impact her credit ratingMs [redacted] expressed her understanding of the status of her account We regret any frustration this matter may have caused and the loss of Ms [redacted] ’s businessIf we can be of further assistance related to this issue, she can contact me directly by calling Sprint’s Executive & Regulatory Services toll-free at ###-###-####, ext***I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Linda W Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: sprint did not provide the name of a registered agent in Massachusetts Regards, [redacted]

April 14, Revdex.com Serving Greater Kansas City Ward Parkway Kansas City, MO Re: Revdex.com File # [redacted] , [redacted] [redacted] Sprint Account # XXXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] ***, submitted on April 3, We appreciate your assistance in bringing our customer’s concerns to our attention Mr***’s filing expressed his dissatisfaction with the inability to remove the $Account Spending Limit (ASL) Fee associated with his accountMr [redacted] stated that he was informed upon completion of one year of service, the referenced fee would be removed from his accountMr [redacted] requested that Sprint review this matter, adjust his account accordingly and remove of the ASL Fee Sprint has reviewed Mr***’s account As outlined in our Terms and Conditions of Services, Sprint requires potential customers to undergo a credit evaluation prior to establishing wireless communication service with us Based on the results of Mr***’s credit evaluation at the time of activation, he was approved for a Spending Limit Account Please note that a $fee per account will be assessed to new and existing Spending Limit accounts Sprint will waive the $Spending Limit Program Charge for affected customers who enroll in electronic billing (e-Bill) and our recurring Automatic Payment program Customers can enroll in electronic (e-Bill) and setup recurring automatic payment via www.sprint.com/myaccount by logging on to their My Sprint account, or by contacting our Customer Care department by dialing *from their device to request that a recurring automatic payment enrollment form be sent to their address on record We spoke with Mr [redacted] on April 7, 2017, and advised him that the ASL fee is valid In addition, we offered to apply a one time courtesy credit of $to Mr***’s account to offset the cost of the ASL fee for three months Mr [redacted] declined our offerShould Mr [redacted] reconsiders our proposed offer, we encourage him to contact the undersigned directly at the phone number noted below within days from this response We regret any inconvenience Mr [redacted] may have experiencedIf Mr [redacted] would like to further discuss this matter, he can contact me by calling the Executive & Regulatory Services department toll free at ###-###-####, extension *** I am available Monday through Friday, from 8:a.mto 4:p.m., Eastern Time Sincerely, /s/ Taheera L Taheera LExecutive & Regulatory Service

September 30, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms [redacted] ’s complaint, she upgraded a device on her account in December and received a promotional offer of one free year of Amazon Prime Ms [redacted] indicates that she never received the offer because the promotional code she was provided did not work As a result, Ms [redacted] is seeking the free year of Amazon Prime in accordance with the advertised promotional offer Our records indicate that Ms [redacted] ’s account was provisioned with the Amazon Prime promotional offer However, because she was never able to activate the promotional code and the code is now expired, we added Amazon Prime to her Sprint subscription at a rate of $each month and applied a corresponding credit of $as reimbursement for the subscription for a period of one year In addition, we confirmed that Ms [redacted] was able to successfully sign up for the service, and she confirmed the issue has been resolved We thank Ms [redacted] for her patience in this matter and for being a loyal Sprint customer If Ms [redacted] needs further assistance with this issue, I can be reached toll-free at ###-###-####, extension *** I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April [redacted] Executive Services Analyst