Sprint Corporation

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will follow up the billing discrepancies on my own by contacting Catherine [redacted] of Sprint and /or customer service Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, I would like to personally thank [redacted] and [redacted] for finally implementing the return kit processMy phone have been returned and this is reflected on the billThank you [redacted]

February 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry of Mr [redacted] regarding his Sprint accountWe appreciate your assistance in bringing our customer’s concern to our attentionAccording to the information provided, Mr [redacted] is disputing being charged for taxes in Todd county when he lives in Douglas county We spoke with Mr [redacted] on February 17, 2016, and resolved his concernsWe explained that the city, county, and state associated with the address for each individual end user’s line of service determines the types of taxes assessed, as well as, the ratesTherefore, we updated his account to reflect his correct mailing address instead of his physical address that does not accept mail deliveryAs a result, we confirmed that his taxing authority is now listed as Douglas County and this may be verified on his next invoiceWe also verified that Todd and Douglas counties have the same taxing rate; therefore, no overcharge was assessed and no refund is due We regret any inconvenience that this matter may have resolvedIf I may be of further assistance with this matter, Mr [redacted] can reach me toll-free by calling ###-###-####, ext***I am available Monday through Friday, between 10:a.mand p.m., Central time Sincerely, Clara C Executive Services Analyst

Sprint is in receipt of the above-referenced inquiry of Ms [redacted] regarding our Boost Mobile productWe appreciate your assistance in bringing our customers’ concerns to our attentionIn her inquiry, Ms [redacted] expressed her dissatisfaction with her interaction with our Boost Mobile Customer Care representatives, citing that after multiple troubleshooting attempts to address her malfunctioning device, she continues to have issues with the screen freezingAs a result, she requested that Boost Mobile replace her malfunctioning device We appreciate Ms [redacted] ’ taking the time to provide us with the details of her experience with our Boost Mobile Customer Care representativesWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and that these concerns have been forwarded to the appropriate managerial staff for further review During our August 4, 2015, conversation with Ms [redacted] , we provided the information outlined aboveWe further informed her that we regret any inconvenience this matter may have caused herHowever, our Boost Mobile Terms and Conditions outlines that new Boost Mobile equipment is sold with a one-year manufacturer’s warrantyBoost Mobile does not manage those warranties, and any equipment issues requiring warranty assistance should be directed to the equipment manufacturerMs [redacted] expressed her understanding of our policies and agreed to contact the device manufacture for further assistance In addition, as a demonstration to our commitment to customer excellence, we offered to send Ms [redacted] a complementary device as a one-time courtesyWe are pleased to inform you that Mr [redacted] accepted our offer to send her a complementary device Ms [redacted] should receive the device in three to five business daysAs such, we believe this matter has been fully addressed If you have questions regarding this issue, please contact me directly at [redacted] or by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Kendra O [redacted] Executive Services Analyst

June 27, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] F [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] F [redacted] , submitted on June 13, We appreciate your assistance in bringing our customers’ concerns to our attentionAccording to Mr [redacted] ’s complaint, he states he purchased a new iPhone SE in March on line ending in 9235; however, his device is stopped working a few months later He further advised that the issue cannot be rectified because the Apple ID does not work and the “Find My iPhone” feature cannot be disabled on the deviceMr [redacted] is requesting a refund of the monies paid toward the equipment, the ability to return it, and cancellation of the line in questionOur office corresponded with Mr [redacted] via e-mail and he advised that his concerns are already being addressed within our organization Furthermore, an agreement on a resolution has been reached, and he would like to continue to work with said individualIf I may be of further assistance regarding this matter, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central TimeSincerely, LaToya [redacted] Executive Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: it seems that sprint is continuing to not listen, and just keep on insisting on there narrativeits like talking to a pollution the facts are my daughter changed her service because of the billing her number is the one ending in **she asked what the charges were to cancel they gave her a number and it was paid in fullthey didn't want the phone since it was broken on the next occasion after being on the phone for what seemed like hours, I finally got a person that spoke good enough English for me to understand she identified herself as Jersy and gave me a case number of*-***-*** after going back and fourth for a long time we settled on an amount for the monthly service charge (126.83) for payment in fullthis was on Wednesday July 5thconformation # [redacted] on the following Saturday they turned off my phone for nonpayment and clamed I didn't make the payment and couldn't find anyrecord of my daughter's eithermy daughter supplied the with the date, bank, and transaction numberthey sead they could not find mine either there fuddle attempt to keep records and failure to accept responsibly for there errs is in my opinion justification for voiding service I sent the two remaining phones back over a week ago however the were requesting my sons phone ending in [redacted] and my daughters ending in **it should have been my sons and mine since my daughter already paid for hers when she got another carrier the two working phones have been returnedif they want my doughters broken phone, they can have it just another example of how they mess up everything they touch both mine and my douthers payments have been withdrawn from our accounts , we are in my opinion totally payed in full thank you Regards, [redacted]

April 5, Revdex.com [redacted] Re: Revdex.com Case [redacted] , [redacted] Sprint Account [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr*** [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided in Mr [redacted] ’s inquiry, he states that he established service with Sprint under the “Cut Your Bill in Half” promotion and was supposed to receive a credit for all of his Verizon Early Termination Fees (ETFs)He has since learned that his tablet line was not subject to receive the promotional buy out reward cardsHe has received the promotional gift cards for his phone lines, however; he states that, at the point of sale, he was not advised that his tablet line was not eligible for the buy out gift cardsAs a result, he is requesting that Sprint pay his Verizon tablet ETFs On December 5, 2014, Sprint launched its new promotional offer, Cut Your Bill in Half Event, encouraging Verizon and AT&T customers to switch to Sprint and Sprint will cut their monthly rate plan in halfFor a limited time, Sprint will provide unlimited talk and text to anywhere in the U.Swhile on the Sprint network and Sprint will match the customer’s data allowance for one-half of the cost they are currently paying for their monthly rate plan Verizon and AT&T customers switching to Sprint need to follow these simple steps to take advantage of this limited-time offer: Visit www.sprint.com/halfprice to upload a copy of their current bill Bring a copy of their latest bill and all of the phones on their Verizon or AT&T account to turn in to their local Sprint store A Sprint representative will select the service plan that most closely matches the data allowance in their current monthly rate plan Get their new phone with one of our leasing options, Sprint Easy Pay(SM) installment billing, or pay full retail price for the device The discount applies to base service plan onlyExclusions and restrictions applyMore information about Sprint’s Cut Your Bill in Half Event can be found at www.sprint.com/halfprice Our records reflect that Mr [redacted] ported wireless telephones (xxx) xxx-***, (xxx) xxx- [redacted] and tablet line (xxx) xxx- [redacted] to Sprint on December 5, We confirmed that Mr [redacted] uploaded his previous carriers invoice via the www.sprint.com/joinsprint website, as required and received the promotional buy out reward cards for his wireless phone linesHowever, because his tablet line did not qualify for the “Cut Your Bill in Half” promotion, he did not receive the promotional gift cardsAs a result, we are unable to detect a Sprint error in regards to the AMEX GIFT cards for his tablet line ending ***However, due to any possible miscommunication, and in an effort to bring closure to this matter, Sprint applied credits totaling $to his account on April 5, 2016, to offset the ETF incurred by VerizonThis is a one-time exception and no further credits will be issued regarding this matterMr [redacted] understands that he is subject to the Terms and Conditions of our Service, including promotion offers, moving forwardHe expressed his satisfaction with this resolution We appreciate Mr [redacted] for taking the time to provide us with the details of his experienceWe regret any confusion that occurred regarding our CYBIH promotion requirements and detailsWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value his feedback and that his concerns have been forwarded to the appropriate managerial staff for further review If Mr [redacted] has any further concerns regarding this matter, he may contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time Sincerely, [redacted] Executive Services Analyst

September 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] Account XXXXX***, [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the above inquiry submitted by your office on behalf of [redacted] We appreciate your assistance in bringing Ms [redacted] ’s concerns to our attention According to the information provided, Ms [redacted] contacted your office regarding an experience she encountered in our store numberShe states that the manager was unprofessional and did not assist her with her account and billing concerns On September 26, 2017, we contacted Ms [redacted] to discuss her concerns in detail I assured Ms [redacted] that this experience would be addressed and confirmed her concerns which prompted her visit to the store for were all addressed Ms [redacted] confirmed that this was a satisfactory resolution to her concern We appreciate Ms [redacted] taking time to provide details of her experience with our retail location We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that Ms [redacted] ’s concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience this matter may have caused Ms [redacted] If additional assistance is required, Ms [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Tuesday through Saturday between a.mand p.m., Central Time Sincerely, [redacted] Executive Services Analyst

May 5, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] Account XXXXX***, [redacted] Case [redacted] Dear Mr [redacted] : On April 24, 2017, Sprint received an inquiry submitted by your office on behalf of [redacted] *** According to the information provided, Ms [redacted] states that her account was corrected last month; however, she continues to be billed for devices that she returned We appreciate your assistance in bringing Ms***’s concerns to our attention We appreciate Ms [redacted] taking the time to provide us with the details of her experience with Sprint We are continually striving to improve the quality of service provided to our customers Please be assured that we value Ms***’s feedback and that her concerns have been forwarded to the appropriate managerial staff for further review We regret any frustrations Ms [redacted] may have experienced while attempting to resolve her concerns On May 5, 2017, we contacted Ms [redacted] to discuss her concerns in detail At that time, we canceled the telephone line ending in [redacted] and canceled the lease and installment agreements associated with the devices on telephone lines ending in [redacted] and *** We also applied credits totaling $for the lease and installment billing charges assessed for these devices included on the July through January invoices As a result of these credits, the account reflects a credit balance of $ Additionally, we updated Ms***’s account to reflect a plan that includes 25GB of data that is shared between her three lines of service This plan has a monthly service charge of $for the data allowance and $Access Fees for each telephone line for unlimited talk and text We regret any inconvenience this matter may have caused Ms*** If additional assistance is required, Ms [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Susan FExecutive Services Analyst

December 9, Lynn [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX Case Dear Ms***: Thank you for forwarding the above-referenced inquiry to our officeWe appreciate your assistance in bringing our customers’ concerns to our attentionWe reviewed Ms [redacted] ’s complaintWe are confident her issue has been addressed and resolved to her satisfaction In her inquiry, Ms [redacted] states she received a notice from us indicating there was a billing issue resulting her in being underchargedThe notice indicated the billing would be corrected as of October 16, She indicated on December 4, 2015, her service was suspended and was told there was an issue with the credit card she had on file for automatic payments We reviewed Ms [redacted] ’s account and it shows her plan was changed in October As a result, she lost her $access credits for phone numbers ending 6057, and To correct this matter, we added the waiver discount back to the three lines of service and applied credit for the missing waiver on the November and December invoices Ms [redacted] has automatic payment set up using her credit cardWe processed a payment on November 20, 2015, for $We received a charge back from the bankAs a result, her account was temporarily suspended on December 4, 2015, due to the past due balance from the charge backMs [redacted] made a payment on our website on December 4, 2015, and her service was restored We regret any inconvenience that this matter may have causedIf we can be of further assistance, you can contact the Executive & Regulatory Services department toll free at ###-###-####, using extension/PIN I am available Monday through Friday from 8:a.mto 4:p.m., Central Time Sincerely, Ann H Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the resp BecauseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] Because they are still saying I have to pay over $on my current bill which billed incorrectly I am rejecting this response because: Regards, [redacted]

December 28, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] Dear Ms***: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customer’s billing concerns to our attentions In the information provided, Mr [redacted] reports service issues in his coverage area caused his decision to cancel Sprint serviceHowever, when he attempted to cancel, he claims that he was told by several Customer Care representatives different information concerning an Early Termination FeeHe is requesting assistance from your office in resolving this matter Our records reflect that on March 11, 2014, Mr [redacted] upgraded his device for phone number xxx-xxx- [redacted] through our Easy Pay months financing program, and full payment would have occurred by February 20, An outstanding equipment balance of $remained which Mr [redacted] paid in full on December 5, 2015, along with his final payment of $for Sprint serviceOn December 7, 2015, the account was closed due the aforementioned phone number porting out to another wireless service provider We attempted to contact Mr [redacted] on December and December 18, 2015, regarding his inquiryMr [redacted] contacted us by e-mail on December 19, 2015, advising us that his issue was resolved to his satisfaction We appreciate Mr [redacted] taking the time to provide us with the details of his experience with our Customer Care departmentWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value his feedback and that his concerns have been forwarded to the appropriate managerial staff for further review We regret any inconvenience this matter may have causedIf you or Mr [redacted] has any questions regarding this matter, you or he can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Wednesday and Friday between a.mand p.m., Central Time Sincerely, Linda W Executive Services Analyst

I receive a call from a Sprint technical support rep who stated to me that there is nothing that can be done regarding the poor quality of service I received (numerous dropped calls, numerous failed text/SMS messages, no internet connection)I was told that this is the service I will receive in the area that I am in and I was offered NO resolution, no credits for the poor serviceI will NOT issue a full payment to Sprint for such poor services, the account needs to be credited for EVERY dropped call, failed text/SMS and failure to connect to the internetI will NOT pay for what I did not receiveIf this is not settled I am prepared to seek legal action Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

June 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the supplemental inquiry filed with your office by Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In Mr [redacted] ’s follow up filing, he indicated on February 13, 2017, he logged into his account and discovered his bill was over $2, He also noticed that his e-mail and billing address was changed in addition to new lines of service being added He further stated that he contacted us to report the matter and it was forwarded to our fraud team for further review Mr [redacted] also stated he was told not to make a payment on his account, to update his account security settings, and that he would be contacted after the investigation was completed In April 2017, he stated that he received a text message from us reminding him to pay his bill He logged into his account, and confirmed he was assessed additional monthly service charges as well as late fees Mr [redacted] is requesting we compensate him for his trouble and time He also mentioned that he declined a previously offered $account credit related to this matter As a result, he is requesting we review these matters We have thoroughly reviewed Mr [redacted] ’s concernsPlease note, when an account is undergoing a fraud review, we request that customers pay their bill amount each month In addition, we request our customer change their account security information to protect their account security We reviewed Mr [redacted] ’s account and add-a-phone fraud was confirmed As a result, credits were applied for the fraudulent lines of service on February 16, The credits were applied within three days of the reported fraud Normally, any late fees assessed to Mr [redacted] ’s account after this time would be considered valid; however, we would like to speak with Mr [redacted] so that we can issue an account credit for these fees, as a gesture of goodwill, and address any outstanding account concerns However, Mr [redacted] is still responsible for paying his monthly service charges In an effort to reach an amicable resolution, we attempted to reach Mr [redacted] on June 22, and 26, 2017, via phone line ending in [redacted] and email; however, we have been unable to speak with him We previously mailed a letter on May 25, Unfortunately, our contact attempts have been unanswered In order to address Mr [redacted] ’s concerns, we will need to speak with him We invite Mr [redacted] to contact our office at his earliest opportunity so that we can fully address his account concerns We can be reached by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central TimeSincerely, Ann HExecutive Services Analyst

June 23, 2017 Kansas City RevDex.com 8080 Ward Parkway Kansas City, MO 64114 [redacted] Re: BBB File [redacted] -Rebuttal, [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal of Ms. [redacted] ***, submitted on June 15, 2017. We appreciate your assistance in bringing our customers’ concerns to our attention and regret the circumstances that led to Ms. ***’s contacting your agency once again. In her rebuttal, Ms. [redacted] expressed her dissatisfaction with information provided in our response to her initial filing regarding billing and the lack of network coverage in her area. Ms. [redacted] also described unfavorable customer experiences during her attempts to address those matters. We regret any possible misunderstanding that may have occurred regarding Ms. ***’s billing. However, we have been unable to identify any billing error associated with her Sprint account. We further regret that our network services may not have met with Ms. ***’s wireless communication needs and expectations. We constantly monitor our network for service- and capacity-related issues and work diligently to address any issues we identify or are brought to our attention by our customers. Our research into this matter identified that our network serving the area near Ms. ***’s billing address is located within our coverage footprint and that we have no indication of any recent outages or alarms that would cause the service issues she noted. As outlined in our Terms and Conditions of Service, which can be reviewed on our website at www.sprint.com, coverage and quality of wireless services and data speeds may be affected by conditions beyond our control. Wireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structures. As a result, customers may experience difficulty making or receiving calls when indoors. In addition, data coverage is not available everywhere and service speeds are not guaranteed. Service speeds may depend on the service purchased and actual speeds will vary. Estimating wireless coverage, signal strength, and service speed is not an exact science. There are gaps in coverage within our estimated coverage areas that, along with other factors both within and beyond our control, may result in dropped and blocked connections, slower service speeds, or otherwise impact the quality of service. With respect, please note that the nature of wireless signal precludes any carrier from providing seamless coverage. Sprint has made no warranty or guarantee of the same. We spoke with Ms. [redacted] on May 19, 2017, to obtain further clarification of her reported concerns. During that call, she indicated that we can disregard the network portion of her filing because that matter was satisfactorily addressed and resolved. However, she reiterated her dispute of accelerated equipment charges of $161 assessed to her account after one of her mobile numbers was ported from our network to another wireless service provider, advising that the device associated with that line and charge was reactivated on another existing line of service on her account. We advised her that we would review this matter and follow up with her accordingly. Further research into Ms. ***’s disputed billing identified that the mobile number associated with the referenced charge was ported from our network to another wireless service provider on April 26, 2016, prior to the fulfillment of the corresponding equipment installment billing agreement and that, as a result, we accelerated the remaining equipment pay-off charges and assessed that amount, $161, pursuant to the terms of that agreement. However, on May 9, 2017, we applied a $161 credit to her account to offset that charge. That credit will be reflected on her June 2017 billing statement. That information was explained to Ms. [redacted] during our May 31, 2017, follow-up call with her. Upon receipt of Ms. ***’s rebuttal, we followed up with her again on June 22, 2017, to reiterate the information detailed above and to assure her that no further credit is due. At that time, due to additional information she provided related again to her previously-reported network issues, we advised Ms. [redacted] that we forwarded her information to an advanced network team to further investigate. We informed her that, upon our receipt of the findings of that review, we will contact her promptly to further discuss this matter and make any necessary updates. Ms. [redacted] acknowledged that our Network team has contacted her pertaining to this matter and that she is awaiting additional follow-up. We appreciate Ms. ***’s taking time to provide details of her experience with our Customer Care representatives Sprint. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value Ms. ***’s feedback and that her concerns will be forwarded to the appropriate managerial staff for further review. We regret any inconvenience Ms. [redacted] may have experienced as a result of these matters. If we can be of further assistance with these issues prior to our scheduled follow up, Ms. [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext. ***. I am available Monday through Friday between 7:30 a.m. and 4:30 p.m., Eastern Time. Sincerely, Catherine [redacted] Executive & Regulatory Services Analyst Tell us why here...

October 21, To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] regarding Sprint account XXXXX***We appreciate your bringing our customer’s concerns to our attention and regret the circumstances that led to Mr [redacted] ’s contacting your agency once againIn his rebuttal, Mr [redacted] disputed our response to his previous filing, citing that he did not receive his replacement iPhone device, and is concerned that his service may be interrupted prior to receiving it During our October 17, 2016, conversation with Mr [redacted] , we advised that we placed a temporary billing hold on his Sprint account to prevent his service from being interrupted until he activates the new device and his current device is received in our warehouseMr [redacted] has agreed to follow up with our office directly after he receives the replacement device and returns the current one in his possessionAfter it is received in our warehouse, credits totaling $will be applied to his account to offset the equipment charges, applicable taxes, regulatory charges and surcharges Mr [redacted] accepted our response and is satisfied with the actions that were taken on his accountIf we can be of further assistance regarding these matters during the interim, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, [redacted] * Executive Services Analyst

June 22, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To whom it may concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] expressed dissatisfaction with the level of customer service that he received while trying to resolve a network issue He stated he has been unable to use his device at his work place since June 2, Mr [redacted] further advised that he contacted our customer care department and was advised our engineers are working on the issueAs a result, Mr [redacted] is requesting that we resolve the issue, or allow him to go to another provider without any additional costs To resolve this matter, we opened a ticket, and sent it to our engineers for further assistance Mr [redacted] was contacted by our engineers on June 15, 2017, and was informed there was a tower down at his work area and it should be repaired by June 19, In appreciation of his patience while this matter was being resolved, an adjustment of $was applied to his account for days he was without service During our June 22, 2017, conversation with Mr [redacted] , we explained the information outlined above Mr [redacted] also confirmed he is able to use his device at his work, and thanked us for resolving his issue We appreciate Mr [redacted] for taking the time to provide us with his experiences with our Sprint Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience this matter may have caused, and are happy that we were able to resolve Ms [redacted] ’s issueIf we can be of further assistance with this matter, Mr [redacted] can contact me by calling Sprint’s Executive & Regulatory Services department toll- free at ###-###-####, ext***, Monday Tuesday, Thursday and Friday, between 7:a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: sprint did not provide the name of a registered agent in Massachusetts Regards, [redacted]

May 23, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information received, Mr [redacted] disputed taxes assessed on Early Termination Fees when he terminated his services with us He stated that we credited a portion of the taxes but sustained the remaining amount of $He also disputed additional charges of $assessed to his closed Sprint account subsequent to his service cancellation He requested that we provide a refund of the disputed $taxes he paid and remove the $balance due reflected on his account During our conversation with Mr [redacted] on May 19, 2017, we explained that, based on our review of his account billing, we sustain that the disputed taxes are valid As such, we respectfully declined his refund request We also advised Mr [redacted] that the disputed $balance due reflected on his most-recent invoice is comprised of taxes and surcharges associated with an Airave device that remained active on his account after his other lines were canceled Although we sustain that the $balance is valid, we offered to provide a credit of that amount to remove the charges that reflected on his May invoice Additionally, we advised him that we cancelled the Airave line of service and sent a kit to his address to facilitate the return of that device to us to prevent further billing Mr [redacted] is aware that he should receive that kit within the next to business days Ms [redacted] confirmed that his issue is resolved We regret the circumstances that led to Mr [redacted] ’s decision to cancel his servicesIf we can be of further assistance with this matter, he can contact me by calling our Executive & Regulatory Services department toll free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Jennifer FExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: after speaking with Latoya on Tuesday 11/I was supposed to receive a call back by Friday 12/the latest - to no avail (no correspondence via email, phone call etcas of yet)So today Friday 12/I reached out to Latoya who informed me that she received an email stating that the store manager tried to reach me (which is completely false)She then informed me that she will be sending ANOTHER email requesting that I receive a phone call today from the district managerSince our last communication this issue hasn't been resolved but late fees ($21.61) have been to my account for the past three months and seem to continue be addedThis whole process has been and continues to be a nightmare even with the executive office being involvedI'm to point of just wanting to switch wireless carriers but fear what this nightmare may do to my credit as well as acquiring any additional fees from Sprint Regards, Marsha G [redacted]