Sprint Corporation

December 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] cited her dissatisfaction with the level of service received while attempting to cancel a line of service on her account since December 3, She requested that the line ###-###-#### be cancelled immediately and any charges assessed after December 3, be removed We appreciate Ms***’s taking time to provide details of her experience with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that her concerns have been forwarded to the appropriate managerial teams for further review A member of our specialized escalation team contacted Ms [redacted] on December 12, 2016, and successfully canceled the line ending in ***In addition, we mailed a postage paid return kit to facilitate the return of the leased device associated with the canceled line We advised Ms [redacted] the device is confirmed received in our Sprint warehouse, in good working condition that we will remove the accelerated lease charges On December 21, we confirmed that the device was received and we removed the $equipment charges We regret any inconvenience this matter may have caused Ms*** If we can be of further assistance related to this concern, he can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Twana T Executive Services Analyst

We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Ms [redacted] stated that she received a promotional offer to receive a $service credit if she signs up for Samsung Pay on her deviceShe signed up for Samsung Pay on her device and did not receive the service credit and was advised that she needed to register on lineHowever, she did not see the information on the promotional offer due to the print sizeShe is requesting to receive the $service credit for signing up for Samsung Pay on her device During our conversation with Ms [redacted] on March 2, 2016, we explained that customers who activate Samsung Pay on their Samsung device qualified to receive a $bill creditIn order to be eligible to receive the offer, the customer must activate the Samsung Pay app, register at least qualifying credit or debit card with the app and submit a claim form online at samsungpromotions.com/SamsungPay by December 21, at 11:59:p.mEastern Time, or by mail postmarked by February 1, Since Ms [redacted] did not submit the claim form online or by mail by the above mentioned due dates, the $service credit was not applied to her accountHowever, since we value her business we verified that she activated Samsung Pay on her device and registered at least one qualifying credit cardAs a result, we provided a bill credit in the amount of $The credit will reflect on her March invoiceMs [redacted] confirmed that her issue is resolved We regret any inconvenience that this matter may have causedIf I can be of further assistance with this matter, please contact the Executive & Regulatory Services department toll-free at ###-###-####I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time Sincerely, [redacted] * [redacted] * Executive Services Analyst

May 23, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information received, Mr [redacted] disputed taxes assessed on Early Termination Fees when he terminated his services with us He stated that we credited a portion of the taxes but sustained the remaining amount of $He also disputed additional charges of $assessed to his closed Sprint account subsequent to his service cancellation He requested that we provide a refund of the disputed $taxes he paid and remove the $balance due reflected on his account During our conversation with Mr [redacted] on May 19, 2017, we explained that, based on our review of his account billing, we sustain that the disputed taxes are valid As such, we respectfully declined his refund request We also advised Mr [redacted] that the disputed $balance due reflected on his most-recent invoice is comprised of taxes and surcharges associated with an Airave device that remained active on his account after his other lines were canceled Although we sustain that the $balance is valid, we offered to provide a credit of that amount to remove the charges that reflected on his May invoice Additionally, we advised him that we cancelled the Airave line of service and sent a kit to his address to facilitate the return of that device to us to prevent further billing Mr [redacted] is aware that he should receive that kit within the next to business days Ms [redacted] confirmed that his issue is resolved We regret the circumstances that led to Mr [redacted] ’s decision to cancel his servicesIf we can be of further assistance with this matter, he can contact me by calling our Executive & Regulatory Services department toll free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Jennifer FExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will follow up the billing discrepancies on my own by contacting Catherine [redacted] of Sprint and /or customer service Regards, [redacted]

August 30, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-noted complaint of Mr [redacted] We appreciate your bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] disputed the terms of the lease agreement for his line of service ending in ***, stating that he purchased the LG Tribute at full retail price in November and was not made aware of the agreement until he swapped devices on July 26, 2017, for that referenced lineHe also described unfavorable customer experiences during his attempts to resolve this matter, stating that the issue remains unresolvedHe requested that we reimburse him for the monthly lease charges that are reflected on his invoices for the line of service ending in ***, and allow him to cancel his lines of service without incurring any cancellation fees We appreciate Mr [redacted] ’s taking the time to provide us with details regarding his most-recent experiencesWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any misunderstanding that may have occurred related to Mr [redacted] ’s Sprint billing and lease agreementSprint launched the Sprint Lease program, an industry-first option that gives new and existing customers the flexibility to lease select smartphones and tablets for a lower monthly cost versus purchasing the deviceWith a lease option, Sprint owns the deviceAt the end of a lease term, customers can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceOur records reflect that Mr [redacted] accepted a lease agreement for the LG Tribute on November 15, During our conversation with Mr [redacted] today, we provided the above-referenced informationHe indicated his understanding of our explanation but reiterated that he purchased the LG Tribute device and was not made aware of the lease agreement for that deviceAlthough the charges are valid, as a courtesy and to resolve the issue, we canceled the lease agreement associated with the line of service ending in ***, and applied a one-time credit of $to his account to offset the disputed monthly lease chargesThose credits will be reflected on his next invoice We are pleased that we were able to resolve Mr [redacted] ’s amicably and is satisfied with the actions taken on the accountIf we can be of further assistance regarding these matters, he can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Tiffany G Executive Services Analyst

June 27, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] F [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] F [redacted] , submitted on June 13, We appreciate your assistance in bringing our customers’ concerns to our attentionAccording to Mr [redacted] ’s complaint, he states he purchased a new iPhone SE in March on line ending in 9235; however, his device is stopped working a few months later He further advised that the issue cannot be rectified because the Apple ID does not work and the “Find My iPhone” feature cannot be disabled on the deviceMr [redacted] is requesting a refund of the monies paid toward the equipment, the ability to return it, and cancellation of the line in questionOur office corresponded with Mr [redacted] via e-mail and he advised that his concerns are already being addressed within our organization Furthermore, an agreement on a resolution has been reached, and he would like to continue to work with said individualIf I may be of further assistance regarding this matter, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central TimeSincerely, LaToya [redacted] Executive Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. I am happy to say that the issue was resolved after a thorough investigation was done by sprint and found that indeed the information that was given to me was said incorrectly by their sales team and not myself. Thank you BBB for your help. Regards, [redacted]

May 12, To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers' concerns to our attention In the information provided, Ms [redacted] expressed her dissatisfaction with the recent increase of her Sprint charges subsequent to device upgrades in January 2016, citing that we have begun assessing a monthly subsidy fee She requested that we remove the referenced charges and provide credit for the disputed charges already assessed We regret any possible misunderstanding that may have occurred related to the monthly $Subsidized Phone Charge referenced in Ms***’s inquiry During our May 5, 2016, discussion with her, we explained that the referenced charge is directly related to her obtaining new devices at reduced, subsidized pricing, pursuant to the terms of her chosen price plan We further explained that, although her previous device upgrades were also obtained at subsidized pricing, she had a different price plan at the time she purchased those devices Her current price plan became effective in August Therefore, our billing system did not assess the disputed charge until her device upgrades in January as explained above Ms [redacted] indicated her understanding of the information provided but reiterated her request that we remove the disputed charges We informed her that we must respectfully decline that request; however, we offered to reinstate her previous price plan and to apply credits to her account to offset the disputed charge for the past six months on both of her lines of service Ms [redacted] accepted our offer, and we processed the price plan change and applied credits totaling $to her account as agreed Ms [redacted] indicated her satisfaction with the resolution provided We regret any inconvenience these matters may have caused Ms***, and we appreciate her continued business If we can be of further assistance with these issues, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 7:a.mand p.m., Central TimeSincerely, [redacted] **Executive Services Analyst

August 23, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] stated that we processed a $payment from his checking account without his consentAs a result, he has requested that we refund the payment expeditiously and states that he was advised it would be refunded previously and it has not Our records reflect that a payment for $was processed on July 20, 2017, via one of his mobile handsets active on his accountAs a result, this was not a payment initiated by Sprint We spoke with Mr [redacted] on August 9, 2017, and confirmed the above-referenced information Further, at his request, we processed a refund for the $payment to his checking account and advised that he should receive it within 48-business hours We regret any inconvenience that this matter may have caused If we can be of further assistance related to this matter, [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:p.mand 3:p.m., Central Time Sincerely, LaDonna [redacted] Executive Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is mostly satisfactory to me, even though information in the response is inaccurate I never took the phone and never needed to return it, it was cancelled before I picked it up Additionally, the information regarding the $monthly fee was not made clear, had it been I never would have made that purchase in the first place Regards, [redacted] ***

June 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] -Rebuttal, [redacted] - [redacted] Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-noted rebuttal of Ms [redacted] -*** We appreciate your assistance in bringing our customers’ concerns to our attention and regret the circumstances that led to Ms [redacted] -***’s contacting your agency once again In her rebuttal, Ms [redacted] - [redacted] advised of her dissatisfaction with her rate plan being changed without her authorization although the new plan has a lower monthly cost than her previous one We regret any possible remaining misunderstanding that may exist related to Ms [redacted] -***’s referenced rata plan change However, as we previously explained to her, our records reflect that she discussed the possibility of updating her services to the disputed rate plan during an interaction with our Customer Care department in November Although Ms [redacted] - [redacted] disputed that action, we are unable to identify any error on the part of Sprint related to that rate plan change During our June 14, 2017, follconversation with Ms [redacted] -***, we reiterated the information outlined above and again confirmed that the change did not cause any increase in her charges and actually provided a savings of approximately $per month We thanked her for her candid feedback related to the action but again informed her that, if she elects to cancel her Sprint services as a result of that action prior to the satisfaction of her current equipment finance agreements, she would be responsible for any applicable Early Termination Fees or accelerated equipment charges that would become due, in accordance with each agreement she accepted We confirmed that Ms [redacted] - [redacted] currently has a two-year Service Agreement for her tablet line ending [redacted] that was not affected by the disputed plan change because it has an individual rate plan that was not changed Additionally, she consented to Installment Billing equipment purchase agreements for the devices associated with her lines of service ending [redacted] and *** Further, our records reflect that Ms [redacted] - [redacted] consented to a two-year device lease agreement for the device active on her line of service ending *** Based on additional information Ms [redacted] - [redacted] provided, we offered to accept the return of her leased device and waive the remaining unpaid lease charges totaling $236.88, in addition to the customary credit of the End of Lease Device Purchase Option amount of $plus applicable taxes that will be assessed upon termination of that agreement, as a one-time courtesy exception Ms [redacted] - [redacted] stated that she will consider that offer and contact us directly to advise us of her decision We informed her that the offer is available for days from the date of this response We regret any inconvenience this matter may have caused If we can be of further assistance with this issue, or if Ms [redacted] - [redacted] would like to accept our offer within the referenced timeframe, she can contact me directly by calling our department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Clara CExecutive Services Analyst

Executive & Regulatory Services P.OBox Irving, TX April 20, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com Complaint [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] stated that she ported in three lines of service according to a promotional offer that would award her a $credit per line of service However, she later learned that the promotional credits were denied Therefore, she has requested $ We attempted to contact Ms [redacted] by telephone and e-mail on April and 13, 2017, to discuss this matter in detail Unfortunately, we have been unsuccessful Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify that any person contacting us about an account is authorized to discuss and/or make changes to that account Specifically, we require that each account has a PIN and that the account’s PIN or security question/answer is correctly verified before we discuss account information or make any changes to the account As such, we must first speak with Ms [redacted] and have her provide us with the aforementioned security information before we can discuss the account or assist her with the concerns raised in her complaint We have reviewed the account and it appears that Ms [redacted] ’s issue was resolved on April 4, At that time, a $credit was applied to her account If this matter remains unresolved, we ask that Ms [redacted] contact our office I can be contacted directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Terrence MExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:Hello Sprint has done nothing to resolve any of my issuesAll they did was offer excuses for their poor business practicesThey refused to give any credits previously promised or fix any of the over billing errorsThis matter has not been resolved and they are unwilling to do anything to resolve the matterThey also have reported me to collections for an extremely over billed balanceThis is extremely unacceptable and they need to be punished for their bait and switch business practices.Mr [redacted] Regards, [redacted] ***

We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr [redacted] stated that he attempted to perform a device exchange within the 14-day return period but his request was deniedAs a result, he is requesting that we exchange his device for a different model We apologize for any inconvenience Mr [redacted] may have experienced as a result of this issueFurther, our records reflect that on April 13, 2016, we exchanged Mr [redacted] ’s device at his requestWe attempted to contact Mr [redacted] at the telephone number and email address provided in his inquiry on April 13, 14, and April 19, 2016; however, we have not received a response to our contact attempts We regret any inconvenience this matter has caused Mr [redacted] We welcome the opportunity to further assist in addressing Mr [redacted] ’s concerns and ask that he contact us by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, [redacted] * Executive Services Analyst

April 20, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on April 5, We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Ms [redacted] stated that she had an unfavorable customer service experience while attempting to address her equipment concernMs [redacted] stated that her plan entitles her to the ability to purchase equipment at discounted pricing in exchange for the renewal of her two-year Service Agreement with SprintMs [redacted] further expressed her dissatisfaction with the inability to purchase newly offered equipment at discounted pricing in exchange for a two-year Service AgreementMs [redacted] requested that Sprint review this matter and provide her with an amicable resolution Sprint has reviewed Ms***’s complaintOur records reflect that Ms [redacted] established services with Sprint on August 22, 2015, upon the completion of a change of ownership in association with phone numbers ending in ***, ***, ***, and ***, to a Sprint account in her nameAt that time, she purchased four devices associated with the above phone numbers at discounted pricing in exchange for a two-year Service Agreement per lineFor details regarding Sprint’s Service Agreement, please visit www.sprint.com/termsandconditionsAccordingly, continuation of utilizing Sprint services is an acceptance of the new two-year Service Agreement and any future renewals or service changes that may require new service termsIf customers terminate their Sprint services prior to satisfying the two-year Service Agreement applicable Early Termination Fees will apply; accordingly customers may visit www.sprint.com/etf for details about the Early Termination Fees In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published informationIn our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing We regret any misunderstanding that may have occurred regarding our billing practices and the equipment purchase options reflected on Sprint’s websiteMs [redacted] currently subscribers to Sprint’s Everything Data Share plan; however, other Sprint plans stipulate that customers who elect to purchase devices at subsidized pricing with the acceptance of a two-year Service Agreement are assessed a $Subsidized Phone charge per line/month, pursuant to the terms associated with the selected price planPlease be advised that customers who purchase devices via our Monthly Installment or Lease options are not assessed this feeAdditional details regarding our rate plans and the associated Subsidized Phone Charges is available on our website, www.sprint.com/plans We spoke with Ms***y on April 14, 2017, to discuss her concern in detail and relayed the aforementioned information to herDuring our conversation, we explained that the details of Ms***’s elected plan do not ensure particular equipment purchase options will always be applicableIn order to provide an amicable resolution and closure for this matter, Sprint agreed as a one time exception to allow Ms [redacted] to order three iPhone 128GB devices at discounted pricing in exchange for a two-year Service Agreement per lineMs [redacted] confirmed her understanding and satisfaction with our proposed resolution provided to her We appreciate Ms [redacted] taking time to provide details of her experience with Sprint’s Customer Care departmentWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value Ms***’s feedback and will utilize her input to improve our training and processes We regret any inconvenience this matter may have caused Ms***If we can be of further assistance, Ms [redacted] can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, David H Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

April 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Boost Mobile Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] regarding our Boost Mobile product We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed her concern with a third-party retailer’s unwillingness to refund the activation fees that she paid to establish service with Boost Mobile, even though she was informed by a Customer Care representative that Boost Mobile does not have service in her coverage area Our Boost Mobile Terms and Conditions outlines that when equipment is purchased from one of our third-party retailers, customers are bound to the return/exchange policy offered at the point of sale Therefore, customers should direct any inquiries regarding device exchanges or refund requests to the staff at the point of sale During our April 12, 2017, conversation with Ms [redacted] , we provided the information outlined above However, we agreed to escalate her concerns to the store District Manager for further investigationWe are pleased to inform you that the District Manager spoke with Ms [redacted] on April 17, 2017, and advised her to return to the third-party retailer to receive a refund for the activation fees We attempted to contact Ms [redacted] on April 19, 20, 24, and 25, 2017, to confirm that she received her refund; however, we were unsuccessful in reaching her at the number provided in her inquiry On behalf of Sprint, I apologize for any inconvenience this matter may have caused If we can be of further assistance with this matter, Ms [redacted] can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext#### I am available Monday through Friday between a.mand 4:p.m., Central Time Sincerely, Kendra [redacted] Executive Services Analyst Tell us why here

September 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-noted complaint of Mr [redacted] We appreciate your bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] disputed the international charges that are reflected on his August invoice, stating that he was not made aware that his rate plan did not include calls made outside of the countryHe expressed further dissatisfaction that he was provided with conflicting information and was unsuccessful in resolving this matter via our Customer Care departmentHe requested that we credit the disputed international charges We appreciate Mr [redacted] ’s taking the time to provide us with details regarding his most-recent experiences with our Customer Care representativesWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any misunderstanding that may have occurred related to Mr [redacted] ’s Sprint billingAfter reviewing our records, we determined that Mr [redacted] ’s Unlimited Freedom rate plan includes unlimited talk, text and data for domestic calling onlyIn addition, there is no record that Mr [redacted] contacted our International Support department prior to making international calls; therefore, the international charges are valid There is an additional charge for international text messages and callsCustomers have the option of paying the full international rates without enabling an international rate plan or adding an international rate plan that would reduce the “per minute” chargesFor specific international rates while in the U.S., Puerto Rico and U.SVirgin Islands, customers may visit our web site at www.sprint.com and/or contact our International Support department toll-free at ###-###-#### During our conversation with Mr [redacted] today, we provided the above-referenced informationHe indicated his understanding of our explanation but reiterated that this was not properly explained when he initially inquired about the international chargesAlthough the charges are valid, as a one-time courtesy, we applied a $1,credit to Mr, [redacted] ’s account to offset the disputed international charges that are reflected on his August invoiceThose credits will be reflected on his next invoice; however, he is responsible for the pending international charges in the amount of $ We are pleased that we were able to resolve Mr [redacted] ’s concerns amicablyIf we can be of further assistance regarding these matters, he can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Tiffany G Executive Services Analyst

June 9, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry of Mr [redacted] regarding his Sprint account We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] stated that he is not receiving the Lease One Get One (LOGO) promotional credit that he was quoted when he upgraded his devicesAdditionally, he stated that he made a $down payment on the each of the two iPhone 7’s he upgraded to, although the devices were offered as a LOGO As a result, Mr [redacted] is requesting that we honor the LOGO and refund the two $down payments he made In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricingAs stated in our device promotions, it may take up to three billing cycles for the promotion credit to reflect on a customers’ bill Effective September 19, 2014, Sprint launched the Sprint Lease program, an option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device Lease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the device At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device For further information regarding Sprint Leasing please visit www.sprint.com/lease During our conversation with Ms [redacted] , an authorized user on the account, we advised her that we were able to confirm that she meets all of the criteria for the LOGO promotion, and that her invoice dated May 31, 2017, reflects the promotional creditAdditionally, we advised her that based on the iPhone 7, Gigabyte model device she elected, as stated in our Lease program, higher memory devices requires a Capital Cost Reduction down-payment based on the cost of the device Further, we advised her that our records reflect that all of this information was disclosed on the lease agreements that were signed at the point of sale As a result, we advised her that we must respectfully decline her request to refund the two $down payments made towards the devices as they represent valid charges We appreciate Mr [redacted] ’s taking the time to provide us with the details of his experience with our Customer Care group We regret that the level of service he received was not indicative of the world-class service we strive to provide The feedback he provided has been forwarded to the appropriate management staff for further reviewIf I may be of further assistance with this matter, Mr [redacted] can reach me by calling Sprint’s Executive and Regulatory Services Department toll-free at ###-###-#### I am available Monday, Tuesday, Thursday and Friday between a.mand p.m., Central TimeSincerely, Tobias T.Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you so much for your time and assistanceIf not with your organization, this big company will still probably ignore my concernsOnce again, your commitments to the society and costumers like me are acknowledged and highly appreciated Regards, [redacted]