Sprint Corporation

June 28, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] *** Sprint Account XXXXX*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above referenced inquiry of Mr [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention We regret that he has contacted your office once more citing dissatisfaction with our prior responseIn Mr***’s follfiling, he advised that although he is satisfied with our resolution, he received his most recent invoice and the $Talk/Text Access Charges were billed to his accountAs a result, he is requesting that we credit the $Talk/Text Access Charge he was billed and ensure they are waived on future invoices During our conversation with Mr [redacted] on June 23, 2016, we apologized for any possible misunderstanding that may have occurred We advised him that we applied a credit of $to offset the $Talk/Text Access Charge he was billed on his June invoice Additionally, we confirmed that the $Talk/Text Access Charge will be waived; however, it may take up to two billing cycles for the waivers to reflect If we may be of further assistance with this matter, please contact us by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday, Tuesday, Thursday and Friday from a.mto p.m., Central TimeSincerely, Tobias TExecutive Services Analyst

July 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case 12055423, [redacted] Sprint Case To Whom It May Concern: Sprint is in receipt of the above-noted inquiry of Mr [redacted] regarding Sprint account XXXXXWe appreciate your bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] described unfavorable customer experiences during his attempts to address a billing concern, stating that he was provided with conflicting information regarding the balance that is reflected on his Sprint accountHe expressed further dissatisfaction that his service was interrupted after he set up a payment arrangement via our web siteHe requested that we apply credit to his account to compensate him for the level of customer service that he received during the referenced interactions with our Collections department We appreciate Mr***’ taking the time to provide us with details of his experiences with our Collection and Customer Service representativesWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience that may have caused Mr***’ to contact your agencyWe realize that situations may arise that prevent customers from making the required payment by their due date and our Consumer Finance department can assist with payment arrangements if available; however, not all payment arrangement requests can be honored During our July 25, 2017, conversation with Mr***, he indicated his understanding of our explanation but reiterated that it appeared that his payment arrangement was successful when he requested additional time to pay his past-due balance via our web siteAlthough we do not compensate for the level of customer service that our customers may receive or for the length of time that is taken to resolve a matter, as a one-time courtesy, we applied a $credit to Mr***’ account to offset the pending reconnection fee along with the taxes, regulatory charges and surcharges Please be advised that a confirmation number should be reflected on our web site after a customer’s payment arrangement is successfully requestedIn addition, our customers are generally notified by text or e-mail confirming that their payment arrangement was accepted as well as the date(s) when their payment(s) will be deducted from their credit card or bank account We are pleased that we were able to reach an amicable resolution, and Mr [redacted] is satisfied with the actions that were taken on his accountIf we can be of further assistance regarding these matters, he can contact me directly by calling our Executive & Regulatory Services department toll-free at 1-855-848-3280, #***I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Tiffany *.Executive Services Analyst

April 29, To Whom It May Concern: We appreciate your assistance in bringing Mr [redacted] ***’ concern to our attention We regret any inconvenience that he may have experienced in this matter According to the information provided in the inquiry, Mr*** expressed his dissatisfaction with the performance of his phone As a result, he is requesting a different model phone or a refund for his deviceDuring our discussion with Mr***, he stated that he received a persistent black screen on the above-referenced phone Although our account records indicate that our Customer Care representatives and Service & Repair Center technicians put forth many attempts to resolve the issue, the concern regarding the phone’s screen continued Mr [redacted] also sent the phone to the manufacturer several times to be repaired; however, the persistent black screen continued We regret that Mr***’s device issue remains unresolved In an effort to reach an amicable resolution in this matter, we advised Mr [redacted] that with the return of his phone, we will cancel its associated Installment Billing Agreement and apply a credit to his account to offset the remaining balance for the device Further, we advised him that we will also apply a $account credit to offset eight months of his previous Installment Billing payments that he remitted during the time that the phone could not be used We also advised him that he is now eligible for device upgrade via our lease, Easy Pay, or discounted pricing programs for phone number ending in He stated that the matter is resolvedWe apologize for any inconvenience that Mr [redacted] experienced in this matter If he needs further assistance, I can be contacted by calling the Executive & Regulatory Services department at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central TimeSincerely, [redacted] *Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Much was left out in their response about the hassle of getting the phone taken care of, but I did accept their offer of credit for the pain and suffering the whole issue caused Regards, [redacted] ***

February 9, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] file on behalf of Sprint accountholder Ms [redacted] We appreciate your assistance in bringing our customers' concerns to our attention In the information provided, Mr [redacted] disputed our continuing to assess charges to Ms [redacted] ’s Sprint account, advising that she terminated her services with us in June and paid her final account balance due in October He requested that we credit those charges and close her account We regret any possible misunderstanding that may have occurred related to Ms [redacted] ’s Sprint billing Our records reflect that Ms [redacted] ported three of her four mobile numbers from Sprint to another wireless provider on June 4, 2016, thereby cancelling those lines of service from her Sprint account However, we have no record of any cancellation request from her related to her fourth mobile number associated with her Sprint account As such, we continued to bill for that line of service Our records further reflect that Ms [redacted] previously escalated her reported concerns to our Finance department on January 27, 2017, and that the information outlined above was explained to her At that time, we terminated her fourth line of service In addition, although we confirmed that her disputed balance due of $was both accurate and valid, we agreed to credit a portion of that balance if she would pay the remaining amount Ms [redacted] agreed, and we applied credit of $to her account as offered Ms [redacted] remitted her payment of $by credit card, leaving her Sprint account to closed status with a zero balance We regret the circumstances that led to Ms [redacted] ’s decision to cancel her service with us and any delay in bringing her reported concerns to resolution We believe that Mr [redacted] ’s reported concerns have been resolved; however, Ms [redacted] is welcome to contact me directly if she wishes to discuss these matters further, or to allow us to do so with Mr [redacted] , by calling our Executive & Regulatory Services department at our toll-free number ###-###-####, extension *** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Russell [redacted] **Executive Services Analyst

October 28, Revdex.com [redacted] Re: Revdex.com Complaint [redacted] , Ms [redacted] Sprint Account [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the complaint of Ms [redacted] *** submitted on September 27, We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Ms [redacted] expressed her concerns with being overcharged for her monthly costs due to her address being listed in the incorrect tax jurisdictionMs [redacted] stated that she contacted Sprint with regards to being assessed the incorrect taxes; and she received a $creditFurther, Ms [redacted] stated that she was offered to update her price plan to lower her monthly costsHowever, Ms [redacted] further stated that her monthly charges increased the following monthLastly, Ms [redacted] expressed her dissatisfaction with the level of customer service she received from Sprint while attempting to address her account concernsMs [redacted] requested that Sprint review these matters, ensure that her monthly charges are corrected, and adjust her account accordingly Sprint has reviewed Ms***’s complaintAccording to our records, Ms [redacted] established service with Sprint on July 10, Upon the activation of her service, she resided in [redacted] Further, our records show, on July 19, 2014, Ms [redacted] contacted Sprint and requested to have the billing address on the account updated to an address in [redacted] ***Regrettably, the subscriber addresses associated with phone lines ending in ***, ***, ***, and [redacted] were note updated to reflect the [redacted] addressAs a result, Ms [redacted] continued to incur Surcharges and taxes from multiple jurisdictions on the above phone linesFurther, it was noted on September 10, 2016, the physical address was updated for the four subscribers in question Please be advised that the taxes collected are billed by Sprint on behalf of the state and local government and that there is a statute of limitations of months to refund taxesBased on our review, Sprint discovered that the tax rate for the jurisdiction for [redacted] is higher than the tax rate for [redacted] As such, we confirmed no tax credits are due for the change in tax jurisdiction Additionally, on September 10, 2016, Ms [redacted] updated her price plan on the aforementioned phone lines to Sprint’s Unlimited planUpon further review of Ms***’s account, Sprint confirmed that the increase in pricing was due to a system errorSince this was a systematic error, the additional charges were automatically adjusted in the amount of $on September 12, We spoke with Ms [redacted] on October 27, 2016, and relayed the aforementioned information to herDuring that call, we confirmed that a late fee charge was assessed to Ms***’s account as reflected on the September invoiceAlthough we were unable to identify any additional billing errors, we have agreed to apply an additional adjustment of $to Ms***’s account to offset the late feeMs [redacted] confirmed that she was satisfied with the resolution providedWe apologize for any inconvenience this matter may have caused Ms*** We appreciate Ms [redacted] taking time to provide details of her experienceWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value Ms***’s feedback and that her concerns will be forwarded to the appropriate managerial staff for further review If we can be of any further assistance, Ms [redacted] can contact me by calling our Executive and Regulatory Service Department toll-free at ###-###-####, extension ####I am available Monday through Friday, between a.mand p.m., Eastern Time Sincerely, Cindy H [redacted] Executive Services Analyst

June 13, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To whom it may concern: Sprint is in receipt of the above-referenced rebuttal of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his rebuttal, Mr [redacted] expressed his dissatisfaction regarding Sprint’s collection practices and in assisting with his delinquent status on his account Mr [redacted] also detailed his request to terminate his agreement for the tablet and return the device, which was declined by our Customer Care Department Mr [redacted] also stated that he was paying for WiFi service on his tablet, yet he had a hotspot feature on his phone Furthere, Mr [redacted] stated that he was informed that he would not be able to take his number to another carrier due to the balance owed to Sprint He is requesting a resolution to these issues As stated in our Terms and Conditions of Services, payments are due upon receipt However, we realize that situations may arise that prevent customers from making the required payment by their due date and our Consumer Finance department can assist with payment arrangements if available However, not all payment arrangement requests can be honored In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan Our records reflect that on September 7, 2016, Mr [redacted] elected to purchase a tablet via an installment agreement Our records also show that he elected to add a tablet plan, which was required in order to activate the equipment Sprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet device Customers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed device There are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchasedFor additional information and eligibility requirements customers can visit www.sprint.com/easypay Therefore, since Mr [redacted] is outside of our Day Return Policy, which can be viewed on www.sprint.com/returns, we respectfully decline his request to return his tablet with a waiver of the valid agreement Further, we would note that the Number Portability process is regulated by the Federal Communications Commission (FCC) and Sprint strictly complies with that process We spoke with MrViernes on June 11, 2017, at which time Mr [redacted] remitted a payment to restore his service Additionally, we advised him of the above informationAlthough Mr [redacted] may disagree with our position, we are confident that his concerns have been fully addressed and resolved to the best of our ability Consequently, all further inquiries regarding this matter will be met with the same responseWe regret any inconvenience this matter may have caused If we can be of further assistance, Mr [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-#### ext*** I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard A Executive Services Analyst

December 20, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above referenced inquiry We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Mr [redacted] stated that he cancelled his service within Sprint’s day Satisfaction Guarantee period He stated that after six days he discovered that his bill was $higher than he was advised it would be at that point of sale and he was dissatisfied with the service He stated that he put a down payment on a device that was ordered however, when he received it, it was not the device he had requested In addition, he stated that when he turned in his devices at the point of sale, he was advised that they no longer had the devices that he had turned in from his previous carrier He stated that he has returned all the equipment and has still not received his old devices backHe is requesting a refund of all charges assessed to his account For a limited time, on any new line of service activated on/after March 25, 2016, Sprint is offering a Day Satisfaction Guarantee on returns Customers can try Sprint service without being liable for service and device charges The Sprint 30-Day Satisfaction Guarantee covers reimbursement for device purchase (price or down payment), activation fees, eligible monthly and one-time charges incurred, and all eligible associated taxes and fees, when the device is returned Further there are no restocking fees Sprint notes that our 30-day Sprint Satisfaction Guarantee return policy is conspicuously disclosed in all relevant sales and marketing materials, and is directly confirmed with the consumer as part of the purchase process However, this may not reflect the policy of our third-party retailers In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing We have made multiple attempts to contact Mr [redacted] regarding his concerns We attempted to contact him via telephone and e-mail on December 9, 13, and 14, 2016, advising him we received his inquiry and our need to speak with him directlyIn addition, a letter was sent to his billing address on December 14, Unfortunately, we have been unable to speak with him directly Mr [redacted] should be advised that in order to discuss the details of his account, he must be able to authenticate his account As a result, we want to advise Mr [redacted] to have his PIN and security information available when he contacts us We regret any inconvenience these matters may have caused and look forward to speaking with Mr*** If we can be of further assistance, we can be reached at the Executive & Regulatory Services department toll-fee at ###-###-####, extension *** I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time Sincerely, Sharon R Executive Services Analyst

February 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers' concerns to our attention In the information provided, Ms [redacted] stated that she cancelled her Sprint service in November 2016, and attempted to return the devices to a local retail store but that the retail representative informed her that they could not accept her return requests She expressed her dissatisfaction with the level of customer service provided by our representatives during her attempts to return the devices to us, stating that we promised to forward return materials to her on several occasions, which never arrived Ms [redacted] further stated that she visited another retail location on December 23, 2016, and they were able to return her equipment However, she expressed further dissatisfaction with our forwarding an invoice that reflected past due status and with the length of time taken for us to apply credits to her closed Sprint account to bring the balance to zero She requested that we credit her account and cease collections notifications We attempted to contact Ms [redacted] via telephone and e-mail to discuss the concerns reported to your office in detail on January 23, 24, and 27, Although she responded to our initial contact attempts to inform us that her schedule has not permitted her to contact us via e-mail on January 25, 2017, she has not followed up with our office as she indicated in her e-mail response on that day Therefore, we forwarded a letter to her address-of-record on January 27, 2017, inviting her to contact us to discuss her concerns in detail We would like to note that we also agreed to finalize her concerns via e-mail due to her busy schedule Regrettably, Ms [redacted] has not responded to any of our invitations thus far Although we have been unable to resolve this matter directly with Ms [redacted] , we have reviewed her account records to bring her reported concerns to amicable resolution We regret any possible misunderstanding that may have occurred regarding our cancellation protocol Our records reflect that Ms [redacted] activated two lines of service with us on October 4, 2014, with 24-month device lease agreements, and cancelled those services on October 22, 2016, upon her fulfilling the referenced device leases Pursuant to the terms of her signed agreements, the End of Lease (EOL) Purchase Amount of $per lease agreement were assessed to her Sprint account on the invoice dated November 10, 2016; pending the return of the leased equipment to us Regrettably, the initial store Ms [redacted] visited to return the Sprint-branded devices was not a corporately owned Sprint store and they were unable to assist with her return requests The retail store that she subsequently visited on December 23, 2016, was a corporate owned Sprint store, and they facilitated the return of the leased equipment to our warehouse As outlined in the terms of her lease agreements, credits to offset the EOL Purchase Amounts assessed to one’s Sprint account will be provided within two bill cycles of our warehouse documenting the return of the devices in good working condition We regret if our customer service and retail representatives did not reiterate the timeframe credits would be applied to offset the disputed charges The appropriate feedback has been forwarded to management empowered to make changes in this area Our records further reflect that our warehouse documented the return of the leased equipment on January 13, 2017, and at that time, credits totaling $were applied to Ms [redacted] ’s now-closed Sprint account to bring the balance to zero She will receive an invoice to confirm these actions within days of her account cycle date, on February 6, We appreciate Ms [redacted] ’s taking time to provide the details of her experiences with our retail and customer service representatives, and further regret that the level of service provided was not indicative of the world-class service we strive to provide Please be assured that we value customer feedback and will utilize this input to improve our training and processes On behalf of Sprint, I apologize for the delay Ms [redacted] experienced during her attempt to return the leased devices to us If we can be of further assistance with these matters, she can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension #### I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Russell LB [redacted] Executive Services Analyst

November 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Prepaid Inquiry Sprint Case [redacted] To Whom It May Concern: Thank you for forwarding the above-referenced inquiry to the Sprint Executive & Regulatory Services department We appreciate your assistance in bringing our customers’ Sprint Prepaid (SPP) concerns to our attention In his inquiry, Mr [redacted] indicated that he was charged twice for his payment in September for one month of service As such, he requested a refund for one of his service payments We spoke with Mr [redacted] regarding this matter on October 31, 2016, and explained that per the SPP Terms and Conditions, service payments are not refundable A review of his account indicated that he is currently enrolled in our automatic payments feature, and was charged $on September 11, He further indicated on September 15, 2016, he attempted to change his price plan on our website, to be effective on October 11, 2016; however, his plan was changed immediately on September 15, 2016, and he was charged $to cover the cost of his new plan Our records reflect that our Finance department reviewed his refund request, and denied his request due to excessive usage As a courtesy, we offered to credit the account $to cover his over payment and to offset half a month of service charges Mr [redacted] accepted our offer and expressed his understanding and satisfaction with our resolution We regret any inconvenience this matter may have caused Mr [redacted] If he has any further questions or concerns regarding this matter he can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from 10:a.mto 6:p.m., Central Time Sincerely, Chris HExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: The conversation was had with Ms B [redacted] from SprintI do not agree, and I am not satisfied with the outcomeSo for her saying that in her response is falsely statedFor the horrible service they provided between the cell phone service and the attempt of customer service, something more should have been done on their endI was asking for a decrease in the amount of the final bill, but apparently that was too much to askSo I am not satisfied with the outcome, and word of mouth about Sprint and their poor service will have to suffice in the end Regards, Will C [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I was not satisfied with the solution but I chose a solution based on the choices that were presented to me [redacted] advised me that Sprint no longer had the recorded calls on file so they were unable to confirm what their employees advised me ofWhat communications company keeps their calls on file for days max? You can proceed to close the claim but I wanted to be sure that I voice the fact that [redacted] disrespectfully told me "we expect our customers to report this to us in a timely manner." I did voice this in a timely manner with mutiple visits and calls in December However, after realizing that no one satisfied my account, I filed a Revdex.com complaint while realizing I gave them more than enough time to help meThe credit should have been $to meet the original agreement of what I was givenThey also offered to take the IPad back and cancel the agreement after I expressed that this was a Christmas gift for my sonVery rude Regards, [redacted] ***

February 5, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on January 12, We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Mr [redacted] stated that he had an unfavorable customer service experience while attempting to address his equipment concernMr [redacted] specifically stated that he visited a third-party retailer, Best Buy Mobile to add additional lines of service to the above referenced accountMr [redacted] expressed his dissatisfaction with his ordering experience and the resulting recurring equipment charges reflected on his monthly billing statementsMr [redacted] requested that Sprint review this matter and provide him with an amicable resolution Sprint has reviewed Mr [redacted] ’s complaintOur records reflect that Mr [redacted] initially established service with Sprint by portihis phone numbers ending in [redacted] and [redacted] from another wireless provider on December 9th and 11th of 2017, which were activated with equipment he previously obtained prior to establishing services with SprintSprint is committed to providing world-class customer service and it is our goal to resolve all matters brought to our attentionIn the information provided, Mr [redacted] expressed his interest in activating a non-Sprint branded device and information regarding our Bring Your Own Device policy Sprint offers Bring Your Device (BYOD) options for its customers; however, our BYOD program is specific to eligible devices at this timeOur eligible device lineup and details associated with our BYOD program are located online at http://www.sprint.com/landings/bring-your-own-phone/Generally, if the non-Sprint device is a CDMA device, voice services may function, although many other features and services may not and system and network updates may become problematic over time with the non-Sprint deviceSprint works carefully with device manufacturers to optimize Sprint devices for the Sprint networks, systems and software choices to ensure the best possible wireless experience After further review of our records, Mr [redacted] visited a third-party retailer, Best Buy Mobile with the intent to add two additional lines of service by purchasing devices via Sprint’s Installment Billing program on December 23, Sprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet deviceCustomers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed deviceThere are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchasedFor additional information and eligibility requirements customers can visit www.sprint.com/easypay We spoke with Mr [redacted] on January 17, to discuss his concern in detail and relayed the aforementioned informationDuring our conversation, Mr [redacted] confirmed that he was aware and that his remaining concern was with regard to the financial eligibility of the devices registered to his phone numbers ending in [redacted] and ***; specifically the two LG Gdevices respective to his Installment Billing Agreements which he elected to pay off early We followwith Mr [redacted] on January 30, We explained to Mr [redacted] that due to the four Installment Billing Agreements being created for the same two Serial Numbers our tools will reflect the financial eligibility locked due to the third party retailer using the same serial numbers to establish subsequent Installment Billing Agreements after cancelling the initial ordersWe appreciate Mr [redacted] taking time to provide details of his experience with Sprint’s retail management teamIn order to provide an amicable resolution and closure to the matter, Sprint made a one time exception and confirmed the two LG Gdevices registered to Mr [redacted] ’s phone numbers ending in [redacted] and [redacted] have been unlocked for domestic and international useMr [redacted] confirmed he was satisfied and had no further concernsWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value Mr [redacted] ’s feedback and will utilize this input to improve our training and processes We regret any inconvenience this matter may have caused Mr [redacted] If we can be of further assistance, Mr [redacted] can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-#### ext***I am available Monday through Friday between a.mand p.m., Central Time Sincerely, David H Executive Services Analyst

Hello,A representative from the business reached out to us and resolved the issueThey have completely taken care of the issue and done even moreI cannot figure out how to note this on the Revdex.com site

September 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry filed by Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention Based on the information provided in the inquiry, Ms [redacted] advises that she tried Sprint service, and cancelled her account within the 30-day Satisfaction Guarantee She also advises that she was referred to a store to return the iPhones; however, the store would not accept them Therefore, she is disputing the charges assessed to her account and requests compensation for the time spent trying to resolve her account concerns Our records reflect that Ms [redacted] activated service on June 14, 2016, and canceled her account on June 22, Our store representative documented her account that two iPhones were left at the store; however, because the return process was not followed, this caused a delay in registering the returned devices and applying the applicable device return credits We regret any possible misunderstanding that may have occurred regarding our device return process To address this matter, the store representative processed the return of Ms [redacted] ’s phones, and the account balance was negated As a result, Ms [redacted] ’s account is in a final status with a zero balance Sprint appreciates Ms [redacted] ’s past patronage; however, as per our Terms and Conditions of Service, Sprint is not required to provide compensation to its customers in an effort to resolve the concerns that are brought to our attention As a result, we must respectfully decline her request for compensationWe appreciate Ms [redacted] for taking time to provide us with the details of her experience with our representatives, as we are continually striving to improve the quality of service provided to our customers Please be assured that customer feedback is invaluable and consistently utilized as we re-evaluate our current processes and training curriculumWe regret any inconvenience Ms [redacted] may have experienced as a result of this matter If she needs further assistance, she can reach me toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday, and Friday from 7:a.mto 5:p.m., Central Time Sincerely, Michal MExecutive Services Analyst

May 4, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To whom it may concern: Sprint is in receipt of the above referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers concerns to our attention According to the information provided, Ms [redacted] expressed her dissatisfaction with the customer service she received when attempting to resolve a billing dispute and set payment arrangements to avoid service interruption We spoke with Ms [redacted] on April 29, 2017, and discussed her request to lower her monthly bill In an effort to resolve this matter, we restored her services, set up a payment arrangement of $due by May 12, Additionally, we updated her price plan to our promotional pricing for the Unlimited Freedom plan, where lines 1-are $off through June With this action, Ms [redacted] confirmed that she considers her complaint to be fully resolved We appreciate Ms [redacted] for taking time to provide details of her experience with our customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes On behalf of Sprint, I apologize for any inconvenience Ms [redacted] may have experienced as a result of this concern If we can be of further assistance, or if Ms [redacted] has supplemental questions or concerns, she can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard AExecutive Services Analyst

January 13, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] expressed her dissatisfaction with the level of customer service provided by our Retail and Customer Care representatives, citing that the phone that she currently leases has malfunctioned and that she has been offered the same model replacement or the option to pay off her lease in order to get into a new phone model Ms [redacted] requested credit for the two weeks she was without service and the opportunity to turn in the LG Gdevice with a deal on a new one All new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warranty Sprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device TEP provides Sprint customers with a cost efficient way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warranty Ms [redacted] subscribes to Sprint Total Equipment Protection (TEP) on her phone number ending *** Therefore, if the problem with Ms [redacted] ’ s device is covered under the Equipment Replacement Program (ERP) insurance portion of TEP, she may contact Asurion, the program administrator, to file a claim A $up to a $deductible, depending on the device model, is required at claim approval Further details regarding TEP and the coverage’s under ESRP and ERP may be found at www.sprint.com/tep During our discussion with Ms [redacted] on January 9, 2017, we discussed the above information Regrettably, we were unable to replace Ms [redacted] ’s LG Gdevice with a new or different model As a result, Ms [redacted] elected to port her services for telephone numbers ending [redacted] and [redacted] to another carrier on December 29, Because she terminated those lines of service prior to the installment satisfaction date, she was assessed accelerated equipment charges for the LG Gand LG Gdevices totaling $708, pursuant to the terms of those device installment agreements Although we were unable to identify any Sprint billing error, as a gesture of goodwill, we offered and Ms [redacted] accepted service credits totaling $to her Sprint account to offset a portion of her monthly recurring charges As a result, her Sprint account is closed and reflects a $balance We appreciate Ms [redacted] ’s taking time to provide details of her experience with our Retail and Customer Service department We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience this matter may have caused Ms [redacted] and the loss of her business If we can be of further assistance related to this matter, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, LaDonna JExecutive Services Analyst

December 22, 2016 RevDex.com 8080 Ward Parkway, Suite 401 Kansas City, MO 64114 Re: BBB Case 11865942, Don Pickering Sprint Account XXXXX2087 Sprint Case... 2234031 To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr. Don Pickering. We appreciate your assistance in bringing our customers’ concerns to our attention. In his inquiry, Mr. Pickering expressed his dissatisfaction with the level of service received while attempting to resolve a refund issue, citing that he returned two Samsung Note 7 devices over a month ago and has not received his refund for the devices. Mr. Pickering requested a call form Sprint’s CEO and that we expedite his refund. We appreciate Mr. Pickering’s taking time to provide details of his experience with our retail and Customer Care representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that his concerns have been forwarded to the appropriate managerial teams for further review. We contacted Mr. Pickering on December 20, 2016, after verifying that the Samsung Note 7 devices were received in our warehouse on December 16, 2016. As a result of our findings, we processed a refund for $1,801.98 to his credit card ending in 8352. Mr. Pickering should receive the funds within five business days. Mr. Pickering expressed his satisfaction with the resolution. We regret any inconvenience this matter may have caused Mr. Pickering. If we can be of further assistance related to this concern, he can contact me by calling our Executive & Regulatory Services department toll-free at 1-855-848-3280, extension 4824. I am available Monday through Friday between 7:30 a.m. and 3:30 p.m., Central Time. Sincerely, Twana T. Executive Services Analyst

December 24, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Case [redacted] Dear Ms***: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] regarding Sprint account XXXXXWe appreciate your bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] advised that we are not honoring promotional pricing offered to him for his four lines of Sprint service, citing that multiple Sprint representatives assured him that we would not assess Phone Access Charges to his account after the recent upgrading of his devicesHe requested that we waive the those charges as promised to him We regret any possible misunderstanding that may have occurred related to Mr***’s referenced Sprint billingUnfortunately, we verified that Mr***’s account does not meet the eligibility requirements to waive the monthly Phone Access Charges because he did not port his telephone numbers from a different provider, as stipulated by the terms of that promotional offer During our December 23, 2015, discussion with Mr***, we explained the information outlined aboveHowever, due to any miscommunication that may have been provided to him when he upgraded his devices, we applied one-time credits totaling $to Mr***’s account to offset an amount equivalent to the $monthly Phone Access Charges on his four lines of service for months, as well as the activation fee plus applicable taxes, regulatory fees, and surcharges associated with the line ending in Those credits will be reflected on his next invoice We are pleased to inform you that Mr [redacted] accepted our resolution offerIf we can be of further assistance regarding these matters, you or Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension***I am available Monday through Friday between 8:a.mand 5:p.m., Central Time Sincerely, Tiffany G Executive Services Analyst

February 19, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] *** Sprint Account xxxxx*** Sprint Case [redacted] To whom it may concern: Sprint is in receipt of the above-referenced inquiry of Mr*** We appreciate your assistance in bringing our customers’ concerns to our attention In his complaint, Mr [redacted] stated he turned in an additional device for a service credit in the amount of $ To date, he has not received this adjustmentDuring our conversation with Mr [redacted] on February 13, 2017, we were unable to locate notations agreeing to this proposal However, we did confirm an additional device was received by our warehouse As such, we applied an adjustment of $to Mr***’s account He has confirmed this matter has been resolved We appreciate Mr [redacted] for taking time to provide details of his experience with our customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processesOn behalf of Sprint, I apologize for any inconvenience Mr [redacted] may have experienced as a result of this concern If we can be of further assistance, Mr [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central TimeSincerely, Linard A.Executive Services Analyst