Sprint Corporation

October 4, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , LaShawn [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms LaShawn ***We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] stated that her employee discount with the Limited Brands stopped awarding on her Sprint accountAs a result, Ms [redacted] requested credit for the missed discount she has not received for the August and September billing statements In order to receive a discount through the Sprint WorksSM Program, upon activating new Sprint services, customers must provide proof of eligibility within days and must continue to revalidate that they remain eligible for this discountStarting on July 29, 2012, customers are required to revalidate their eligibility for the discount when upgrading a device on subscriptions with an existing discount, and for subscriptions when months has passed since their previous validationOnce eligibility is validated, customers are not prompted to validate eligibility again for at least monthsTo complete the validation request customers may visit [redacted] Should Ms [redacted] not complete the validation process, she will not receive the discount Our records reflect that on August 7, 2017, an equipment upgrade occurred on one of the lines of service on Ms***’s accountPursuant to the terms of our Sprint WorksSM Program, text messages were forwarded to mobile numbers ***, [redacted] and [redacted] on August 8, Our records reflect that we received notification that the referenced upgrade accepted a Credit Union promotional offer, which was not compatible with Ms***’s employee discount, and discontinued her account’s participation in Sprint WorksSM During our September 19, 2017, conversation with Ms***, we explained the information outlined aboveMs [redacted] expressed her desire to discontinue the Credit Union promotional offer, and requested the reinstatement of her employer’s discountAs a result, on October 4, 2017, Ms***’s account was updated and we removed from the Credit Union promotional offerTo date, we had not received validation from Ms [redacted] of her employer’s eligibilityThat same date, we forward an e-mail to her advising of her discount pending validationOnce we receive the validation, we will be able to reinstate her discount within two billing cyclesWhile we were unable to identify a Sprint billing error related to Ms***’s August and September invoices, in an effort to reach an amicable resolution, account credits totaling $have been applied for the percent discount she would have received on the referenced billing statements We regret any inconvenience this matter may have caused, but are pleased that we were able to satisfactorily resolve Ms***’s reported concernsIf we can be of further assistance, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday, Tuesday, Wednesday and Friday between a.mand p.m., Central Time Sincerely, Linda W Executive Services Analyst

January 8, 2018 RevDex.com 8080 Ward Parkway, Suite 401 Kansas City, MO 64114 Re: BBB File [redacted] Sprint Account XXXXX7454, [redacted] Sprint Case [redacted] To Whom It May Concern: The above-referenced rebuttal for [redacted] has been forwarded to our office for review. We appreciate your assistance in bringing our customer’s concern to our attention once more. In the information provided, Ms. [redacted] expressed her dissatisfaction with our collection efforts. She does not agree with Sprint pursuing debt collection efforts after her account has been assigned to an outside debt collector. We have reviewed thoroughly reviewed Ms. [redacted] ’s account and do not find that an error occurred regarding collection of the outstanding debt. We attempted to contact Ms. [redacted] via telephone and e-mail on January 4, 7, and 8, 2018, to again discuss her concerns in detail. Unfortunately, we were unable to reach her. As of today’s date, we have not received a return call from Ms. [redacted] ; however, we look forward to speaking with Ms. [redacted] and encourage her to contact us regarding any concerns she may continue to have with her account. While we regret that Ms. [redacted] is not satisfied with our response, our position remains unchanged. We are confident that Ms. [redacted] ’s concerns have been fully addressed and resolved to the best of our ability. If we can be of further assistance with this matter, Ms. [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at 1-844-282-8211, ext. ***. I am available Sunday through Thursday between 7:30 a.m. and 3:30 p.m., Central Time. Sincerely, Jaime R. Executive Services Analyst

January 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] regarding his Sprint account We appreciate your assistance in bringing our customers’ concern to our attention In his inquiry, Mr [redacted] expressed his dissatisfaction with receiving a partial refund of the payment he remitted for his service before it was canceled within Sprint’s 30-day Satisfaction Guarantee period Therefore, he is requesting assistance with this matter We spoke with Mr [redacted] and resolved his concerns to his satisfaction We confirmed that credits totaling $were applied to Mr [redacted] ’s account upon the return of his wireless device on August 9, 2016, to offset both equipment installments that were charged to his account and this amount was refunded to him on November 17, We also confirmed that his account was canceled within our 30-day Satisfaction Guarantee return period Therefore, we applied credits totaling $to his account on January 13, 2017, to offset the activation fee and service charges assessed during his trial period As a result of his overpayment, the credit balance of $was refunded to Mr [redacted] ’s checking account via an electronic funds transfer on November 17, As a result, his account is now in final status with a zero balance Mr [redacted] acknowledged his satisfaction with this resolution We regret any inconvenience that Mr [redacted] may have experienced If I may be of further assistance with this matter, he can reach me by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-####, ext*** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Clara CExecutive Services Analyst

I was happy to finally speak with someone who knew what was going on and took the time to see what happenedAll of the customer service employees that I spoke with gave me misinformation and/or rude, it was unprofessional and I wish that this has never happenedI had no problem paying my bill and the only reason I hadn't was because I was told we didn't have anything to pay, but once he finally explained what happened and why I was told differently it made me feel like they weren't just trying to push me into paying them but actually helping [A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Sprint unlocked my device, that is all I wanted from them, my issue is resolved. Regards, [redacted] ***

June 13, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Sprint Account xxxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-mentioned complaint of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] states that she contacted our Customer Care department to cancel services because she does not believe her monthly service charge quote was honored However, she states her service remains active and is accruing charges As a result, she requests that her service be cancelled, and that the remaining balance be generated as soon as possible We spoke with Ms [redacted] , upon authorization from account holder, [redacted] , regarding her account billing concerns During our discussion with Ms [redacted] , she stated that she requested that the service be cancelled on or around March 31, 2017, and requested that the service be cancelled immediatelyUpon the account holder’s request; we cancelled the service on account xxxxx [redacted] on May 19, We also explained to Ms [redacted] that based on the selected plan on the account, the account billing is correct for the three phone lines with an estimated cost of $(excluding surcharges and taxes) In an effort to mutually resolve this matter, we offered to credit the valid cancellation fees and accelerated billing of the equipment with the return of her devices We also offered to credit the April and May monthly equipment charges once we confirm the return of the devices Additionally, the account was credited $for the late fees reflected on the April through June billing statements Ms [redacted] accepted our offer and handling of the matter As a result, Sprint also considers this matter fully addressed and resolved We appreciate Ms [redacted] for taking time to provide details of her experience regarding her account concerns We are continually striving to improve the quality of service provided to our customers Please be assured that we value her feedback and that her concerns will be forwarded to the appropriate managerial staff for further review If Ms [redacted] needs further assistance, she may contact me by calling the Executive and Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday from 8:a.mto 4:p.m., Central Time Sincerely, Alethea BExecutive Services Analyst

May 3, To Whom It May Concern: The inquiry referenced above has been forwarded for our review We appreciate your assistance in bringing our customers’ concerns to our attention In her correspondence, Ms [redacted] stated that she is eligible for a employer discount and that prior to renewing her service agreement she was advised that the discount would be applied to her new service plan She stated that her corporate discount is not reflected on any of her invoices She was advised by one of our customer care representatives that the shared service plan she subscribes to does not qualify for a corporate discount As a result, she is requesting that we honor the offer and apply her corporate discount to the Simply Unlimited service planIn our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing As stated in our Terms and Conditions and unlimited plans do not qualify for further discountsDuring our conversation with Ms***, we apologized for any inconvenience she may have experienced as a result of this issue Further, we advised her that the shared service plan she subscribes to does not qualify for any additional discount because it is already heavily discountedWe appreciate Ms***’ taking the time to provide us with the details of her experience with our Customer Care representatives We regret that the level of service she received was not indicative of the world-class service we strive to provide The feedback she provided has been forwarded to the appropriate management staff for further reviewIf we may be of further assistance with this matter, please contact us by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-#### extension ***I am available Monday, Tuesday, Thursday and Friday from a.mto p.m., Central TimeSincerely, [redacted] *Executive Services Analyst Sincerely, [redacted] *Executive Services Analyst

November 2, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case— [redacted] Revdex.com Referral Name— [redacted] A*** Sprint Account—xxxxx [redacted] Sprint Case— [redacted] Dear Mr [redacted] : Sprint is in receipt of the above-referenced complaint of Ms [redacted] *** We appreciate you bringing this matter to our attention In Ms***’s complaint, she stated that she would like to cancel phone line ending in *** Ms [redacted] stated that she was dissatisfied with the level of service that she received while attempting to resolve this matter During our conversation with Ms***, we advised that phone line ending in [redacted] was set to cancel on November 1, 2016, which is the last day of the billing cycle We confirmed that this line canceled as scheduled on November We appreciate Ms [redacted] ta [redacted] the time to provide us with the details of her experience with our customer service team We are continually see [redacted] ways to improve the quality of service provided to our customers Please be assured that we value Ms***’s feedback and that her concerns have been forwarded to the appropriate managerial staff for further review If I may be of further assistance with this matter, you can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Kala C Executive Analyst

February 13, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on January 21, We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Ms [redacted] stated that she had an unfavorable customer service experience while attempting to resolve her account concernsMs [redacted] stated that she elected to establish an account with Sprint by portiphone numbers ending in [redacted] and [redacted] from another wireless service providerMs [redacted] expressed her dissatisfaction with her experience attempting to purchase equipment associated with to her accountMs [redacted] requested that Sprint review this matter, and adjust her account accordingly Sprint has reviewed Ms [redacted] ’s complaintOur records reflect that Ms [redacted] established service with Sprint on January 16, 2017, by portiphone numbers ending in [redacted] and ***At that time, she purchased an iPhone SE Gray 16GB device via Sprint’s Month Installment Billing program associated with phone number ending in In addition, she activated an iPhone Rose 32GB device via Sprint’s Leasing program associated with phone number ending in [redacted] on January 21, In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published informationIn our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Sprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet deviceCustomers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed deviceThere are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchasedFor additional information and eligibility requirements customers can visit www.sprint.com/easypay Please note that effective September 19, 2014; Sprint launched the Sprint Lease program, an option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the deviceLease payment varies by device and a down payment may be required and varies by customer and deviceWith a lease option, Sprint owns the deviceAt the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceFor further information regarding Sprint Leasing please visit www.sprint.com/lease After further review of our records, Sprint confirmed that Ms [redacted] ’s issue with equipment and account establishment was previously resolvedWe regret any misunderstanding that may have occurred regarding the establishment of services and equipment order fulfillmentBased on our review, we were unable to identify any miscommunication regarding the terms of Ms [redacted] ’s plan or other monthly charges on Sprint’s part during the establishment of services; however, we were able to substantiate that previous equipment orders had to be cancelled and resubmitted causing a delay in the establishment of services We spoke with Ms [redacted] on February 3, 2017, to discuss her concern in detail and relayed the aforementioned information to herDuring our conversation, we confirmed that the issue with Ms [redacted] ’s equipment and account had been resolved; however, she expressed her concerns with the experiences she encountered at the time she activated services with SprintIn order to provide an amicable resolution and closure to this matter, Sprint offered a one time courtesy adjustment in the amount of $to offset one months of serviceMs [redacted] was satisfied with the resolution provided We appreciate Ms [redacted] ’s taking time to provide details of your experience with SprintWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value Ms [redacted] ’s feedback and will utilize her input to improve our training and processes We apologize for any inconvenience this matter may have caused Ms [redacted] If we can be of further assistance, Ms [redacted] can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, David H Executive Services Analyst

May 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account xxxxx*** Case [redacted] To Whom It May Concern: The above-referenced inquiry has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concern to our attention Based on the information provided in the inquiry, Ms [redacted] states that her Pre-Owned iPhone is not functioning correctly and she has been unable to receive assistance with addressing the issueAdditionally, Ms [redacted] indicates concerns regarding possible fraud activity associated with her account In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing All new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warranty Sprint customers are also given the option to purchase Pre-Owned devicesA Pre-Owned device from Sprint is a gently used, non-certified phone that has undergone functional testing and inspection to ensure it is in good working conditionPre-Owned devices are covered under Sprint’s Customer Satisfaction Guarantee 14-day return policyHowever, TEP and AppleCare+ are not available for purchase on a Pre-Owned deviceThese devices come standard with a day Limited Replacement Warranty only After review of Ms [redacted] ’s concern, we have verified that she is outside the day warranty period at this timeHowever, as a resolution to her issue, we have agreed to cancel the existing Installment Billing agreement for her Pre-Owned iPhone device and allow her to keep it with no further payment required Further, our Fraud Department has reviewed Ms [redacted] ’s account thoroughly and does not find there to be any fraudulent activityThe account has been released by Sprint’s Fraud department at this time and no further investigation has been found to be warranted based on the current account status and activity We regret any inconvenience that these matters may have caused If I can be of further assistance, Ms [redacted] can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

June 2, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] A [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] A [redacted] , submitted on May 16, We appreciate your assistance in bringing our customers’ concerns to our attentionAccording to Ms [redacted] ’s complaint, she states that she is being overcharged on her bill in the amount of $She states that the additional charges have been adjusted on previous statements; however, there is a refusal to adjust moving forwardMs [redacted] is requesting to receive monies due back to her from SprintOur office attempted to reach Ms [redacted] via phone and e-mail on May 22, and 24, 2017, asking her to contact our office to discuss her concerns Additionally, we mailed a letter to her address on file on June 2, 2017, advising her of our receipt of her complaint and our desire to speak with her to address her concerns Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an account Specifically, we require that each account has a PIN and that the PIN is verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account If the PIN cannot be provided, other specific identifiers may be required to discuss the account information or to implement the changes being requested Therefore, Ms [redacted] can contact us at the number provided below at her earliest convenience to complete the authentication of her account so that we can address her concerns We regret any frustration this matter may have caused If I may be of further assistance regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central TimeSincerely, LaToya [redacted] Executive Service Analyst

April 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms [redacted] We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Ms [redacted] stated that when she upgraded to two new iPhone devices she received an offer from her local third-party retail location that she could get two iPhone SE devices free She stated that she did not receive the devices until March 15, 2017, when she returned to the retail location to dispute her bill in the amount of $ She stated she was advised that her bill would be adjusted; however, she is still being billed for the two iPhone SE devices and she has not received any adjustments As a result, she is requesting to return the two iPhone SE devices and to have the payment she made for the devices credited Sprint has partnered with a number of third-party retailers to distribute our products and services We are grateful for their assistance in promoting our services Our field representatives train third-party retailers on our policies, procedures, and products and regularly update resources materials for them to ensure accurate, up-to-date information is available to our existing and potential customers We regret any misinformation Ms [redacted] may have received regarding the Buy One Get One Free promotional offer and appreciate her feedback The details of her experience will be forwarded to the appropriate managerial staff empowered to make charges in this area During our conversation with Ms [redacted] on April 26, 2017, we explained that in our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricingFor a limited time, customers who purchase an iPhone device can get an iPhone SE device free Customers must purchase the iPhone SE device at the same time via a Month Installment billing agreement and will receive a monthly account service credit to offset the cost of the iPhone SE device (Service credit is applied as a monthly service credit on the bill) Credit does not apply to the device charge and the customer must make payments toward the devices to avoid a past due balance Our records reflect that Ms [redacted] ungraded to new iPhone devices via our Telesales department, on two of the phone lines on her account on January 10, Our records further reflect that she activated two new lines of service on two new iPhone SE devices on January 13, 2017, at her local third-party retail location We advised Ms [redacted] that since she did not purchase the two new iPhone SE device at the same time that she upgraded to the iPhone devices, her account is not eligible for the free iPhone SE devices Although we sustain that the installment agreements are valid, in an effort to bring about an amicable resolution to this matter and due to any possible miscommunication that may have occurred regarding this matter, we offered to cancel the services and the installment agreement on the two iPhone SE devices and to credit the remaining balance owed on the devices with the return of the undamaged devices to our warehouse As a result, postage paid return kits were mailed to the address on file This offer is valid for a period of days from the date of this responseAdditionally, we provided bill credit in the amount of $to remove the charges associated with those two devices on her February through April invoices and the credits will reflect on her May invoice We regret any inconvenience that his matter may have caused If I may be of further assistance with this matter please contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday through Friday from 8:a.mto 4:p.m., Central Time Sincerely, Jennifer FJennifer FExecutive Services Analyst

I need someone to clarify the information that was told to meWhat Sprint told me doesn't make any senseI do not understand why they have basically charged me two months of service for one monthI think they're are trying to swindle more money than they are supposed toSprint tactics and rules need to be investigated

July 31, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] *** Sprint Account XXXXX*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr [redacted] expressed his dissatisfaction with the length of time taken for us to provide equipment credited owed to him for one of the four devices he returned to us He also advised that he terminated his Sprint services as a result of that issue and other unspecified billing concerns and disputed our referring his account information to collections prior to his receiving a final invoice from usWe regret any possible misunderstanding or delay that may have occurred related to the processing of Mr***’s referenced equipment return for credit, as well as the circumstances that led to his decision to terminate his services with us During our July 13, 2017, conversation with Mr***, we explained that, although we have been unable to verify our receipt of one of his referenced returned devices, we identified that his other equipment was received in our warehouse We also confirmed that he terminated his Sprint services four days into his then-current billing cycle, which led to our assessing a full month’s service charges for that billing periodMr [redacted] advised that he inadvertently reversed the shipping labels for two of his returned devices, which may have led to a processing error at our warehouse He also reiterated his dispute of charges assessed to his account While we are unable to identify any error on the part of Sprint regarding Mr***’s disputes, we offered to apply credits totaling $to his account to offset his final month’s service charges, an amount equivalent to his monthly service charge increase for his final three months’ services, and late fees assessed to his account between March and July as a courtesyMr [redacted] accepted our offer but disconnected our call prior to our completing the application of those credits to his account We therefore left a detailed message for him advising that the credits were applied as agreed, leaving his account with an adjusted final balance due of $2,for unpaid service charges, remaining device charges, and applicable taxes and surcharges To prevent further collections activity, we invited Mr [redacted] to remit payment of that amount in full prior to August 5, We regret any inconvenience these matters may have caused If we can be of further assistance with these concerns, Mr [redacted] can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from a.mto p.m., Central TimeSincerely, Clara C.Executive Services Analyst

Tell us why here...June 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case: [redacted] , [redacted] T [redacted] Sprint Account: xxxxx [redacted] Sprint Case: [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] T [redacted] submitted on June 7, We appreciate your assistance in bringing our customer’s concerns to our attention Ms [redacted] filing expressed her dissatisfaction with the lack of coverage in her new home service areaMs [redacted] further expressed her dissatisfaction with Sprint denying her a refund for the credited balance of $as reflected on her accountMs [redacted] requested that Sprint review these matters and respond accordingly Sprint has reviewed Ms [redacted] ’s complaintWe regret that her experience with service in her new home service area may not have met her satisfactionPlease be advised that we spoke with Ms [redacted] on June 13, At that time, we advised Ms [redacted] that a network ticket was submitted in regard to her network concernsOur engineers have confirmed that Ms [redacted] is on the fringe of our coverage areaAs such, her coverage is limited by multiple factors, including terrain challenges, obstructions such as buildings, foliage, antenna height and other limitationsBased on this information, Ms [redacted] has elected to port-out her lines of service once she obtains a new wireless service providerPlease note that Ms [redacted] has satisfied her Service Agreements; therefore, she would not be assessed any cancellation fees upon the cancellation of her account In regard to Ms [redacted] ’s refund request for the credit balance reflected on her accountWe have approved and processed a refund check in the amount of $on June 13, 2017, which will be forwarded to the billing address on fileWe ask that Ms [redacted] allow 7-business days to receive the refund check from date of approvalMs [redacted] acknowledged the information that was relayed to her and was satisfied in Sprint’s efforts to resolve her concerns We regret any inconvenience Ms [redacted] may have experienced while attempting to resolve these mattersIf we may be of further assistance, Ms [redacted] can reach us by calling the Executive & Regulatory Services Department toll-free at ###-###-####We are available Monday through Friday from a.mto p.m., Eastern Time Sincerely, /s/ Dar-Sheen L [redacted] Dar-Sheen L [redacted] Executive & Regulatory Services

February 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case 12597448, [redacted] Sprint Account xxxxx Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal complaint to our response of [redacted] , submitted to Sprint on February 2, 2018, regarding Sprint’s actions to resolve his billing concernsWe regret the circumstances that led to Mr [redacted] to contact your office again According to Mr [redacted] ’s follfiling, he stated that his account should have been placed on a Bring Your Own Device (BYOD) service promotion free for one year; however, he was incorrectly billed for services Mr [redacted] further stated that although the billing was corrected in December 2017, he would like to be compensated for the four months of monthly recurring charges from September through December billing periodsAs a result, Mr [redacted] requested Sprint review this matter and provide him with an amicable resolution Sprint has reviewed Mr [redacted] ’s complaintAs stated in our prior response, Bring Your Own Device (BYOD) Year Free promotion, targeted customers were required to sign up online In addition, prospective customers were required to purchase a compatible SIM card via the website In addition they were required to have ebill and Autopay As stated in the terms of our BYOD policy, only domestic devices are supported (international devices not supported at this time) Some devices may be eligible, but could have network band limitations that would result in a subpar experience Devices must be unlocked domestically by customers’ current carrier before switching and we will not accept lost/stolen devices In addition, features and network experience may vary based on original device carrier Our records indicate on September 13, 2017, Mr [redacted] porthis iPhone 6S device associated with phone line ending in [redacted] at a local Sprint retail store location and it was configured onto our $Unlimited Freedom with Unlimited Talk, Text and Data plus $for Total Equipment (TEP) protection along with applicable taxes and surcharges We confirmed on December 13, 2017, Mr [redacted] contacted our Customer Care group regarding Sprint’s Bring Your Own Device (BYOD) offer and he was referred back to the point of sale for further assistanceFurthermore, on December 22, 2017, the service plan on line ending in [redacted] was updated to the $Bring your Phone Unlimited, Talk, Text and Data plan on December 22, Furthermore, we confirmed between the time periods of December 22, and January 26, 2018, our Customer Care group applied total adjustments of $to offset the partial monthly recurring charges, taxes and late payment fees as reflected on Mr [redacted] ’s September 16, through January 16, 2018, billing statements These adjustments are reflected on Mr [redacted] ’s December 16, and January 16, billing statements Our records indicate on January 5, 2018, Ms [redacted] ported-out phone number ending in [redacted] to another wireless service provider, leaving his account closed with a zero balance Upon receipt of Mr [redacted] ’s follfiling, we attempted to contact him via phone and email on February 5th, 7th, 8th of 2018, to reiterate the aforementioned informationWe also mailed a letter to his address on file on February 9, 2018, advising him of receipt of his complaint and need to speak with him directlyUnfortunately, we have not received a response from Mr [redacted] Based on our review of this matter, we are confident that we have addressed Mr [redacted] ’s concerns to the best of our ability and no additional adjustments/refunds are warranted We appreciate Mr [redacted] for taking time to provide details of his experience with Sprint We are continually striving to improve the quality of service provided to our customers Please be assured that we value Mr [redacted] ’ feedback and his concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience that Mr [redacted] may have experienced while attempting to resolve this matter If we can be of further assistance, Mr [redacted] can reach us by calling the Executive & Regulatory Services department toll-free at 1-844-282-8211, ext*** I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina S

August 31, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers' concerns to our attention In the information provided, Mr [redacted] expressed his dissatisfaction with the level of customer service provided by our representatives during his attempts to take advantage of our Buy One Get One (BOGO) promotional offer from Samsung for the Note 7, citing that our employee advised him to add another line of service to take advantage of the BOGO offer then cancelling that line of service once the device was moved to the number he wanted He stated that he wants us to rethink how offers are given and to allow [redacted] t Sprint customers the option to take advantage of future BOGO offers without having to activate a new line of service as this promotional offer requires We appreciate Mr [redacted] ’s taking time to provide details of his experience with our Customer Care representatives We regret that the level of service he received was not indicative of the world-class service we strive to provide Please be assured that we value customer feedback and will utilize his input to improve our training and processes We further regret any possible misunderstanding that may have occurred related to the terms of our referenced promotional BOGO for the Samsung Note We contacted Mr [redacted] regarding his reported concerns on August 23, At that time, we invited him to review the full details of participating in our BOGO offer on our website Mr [redacted] declined our offer He then reiterated that he understands the BOGO promo details, but that he wanted to ensure that we were aware that our employees were promoting churn He reiterated once more that he simply wanted to bring awareness to the directions presented to him by our employees regarding his taking advantage of the referenced offer On behalf of Sprint, I apologize for any inconvenience this matter has caused Mr [redacted] , as well as any delay in our addressing his concerns If we can be of further assistance with this issue, he can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Russell [redacted] **Executive Services Analyst

January 18, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Sprint Account XXXXX Sprint Case [redacted] To Whom It May Concern: The inquiry referenced above has been forwarded for our review We appreciate your assistance in bringing our customers’ concerns to our attention In his follinquiry, Mr [redacted] stated that he does not agree with the balance on the account and requests that we accept a payment for a penny to settle the balance on the account During our conversation with Mr [redacted] we apologized for any possible misunderstanding that may have occurred as a result of this issue We advised him that our records reflect that he activated his account on March 28, and at that time agreed to a 24-month Service Agreement in exchange for a subsidized device Our records show that we received a port out request to a new carrier on September 4, 2015, and at that time his account was automatically cancelled Since Mr [redacted] did not fulfill his two-year service agreement his account was automatically assessed a $Early Termination Fee (ETF)On September 4, 2015, we sent him an invoice that reflected a past due balance of $103.63, current charges of $103.63, which brought his balance due to $207.26, which has not been paid Further, we sent him, to the address on record, his October invoice which reflects his ETF of $(including tax, regulatory fees and surcharges) and a late fee of $ We advised Mr [redacted] that although the charges are valid in an effort to resolve his complaint we would agree to credit his account $143.40, which includes the ETF, with the condition that he pays the remaining balance of $ Mr [redacted] declined our offer We sustain that the charges are valid and we recommend he contact the third-party collections agency, Convergent Solutions, for negotiation of the remaining account balance They can be reached at 800-477- While it is our goal to arrive at an amicable resolution to all of our customer’s concerns, we regret that we have been unable to do so in this case Although we have confirmed that the balance on Mr [redacted] ’s account is valid, it is apparent that Mr [redacted] considers the resolution to this matter unsatisfactoryWe regret any inconvenience this matter may have caused Mr [redacted] If we may be of further assistance with this matter, please contact us by calling the Sprint Executive & Regulatory Services department toll-free at 1-844-282-extension *** I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, Tobias TExecutive Services Analyst

Thank you for all effort for solving our problem, we appreciate it [redacted] ***

May 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] D [redacted] Sprint Account xxxxx***, [redacted] - [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] D [redacted] filed on behalf of the Sprint account holder, [redacted] -***We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] described an unfavorable customer experience, stating that her daughter visited their local Sprint retail location to activate a new line of service and that store changed the calling plan on her line in error We regret any misunderstanding that may have occurred related to Ms [redacted] -***’ Sprint billing, and any delay in addressing her reported concerns Our records reflect that on April 3, 2017, that Ms [redacted] - [redacted] activated a new line of service ending in *** At that time her plan was changed from the $Unlimited plan to the $Freedom unlimited plan for her line ending in [redacted] to share minutes between both lines of service However, on March 5, 2017, Ms [redacted] - [redacted] completed a Change of Ownership, and the line ending in [redacted] was moved from account xxxxx [redacted] to xxxxx*** We spoke with Ms [redacted] on May 15, 2017, who confirmed that her plan issue had been resolved after she added two additional lines to her account on May 9, 2017, and they are sharing minutes with the Freedom Unlimited plan Although, Ms [redacted] confirmed resolution of the change of her calling plan at this time, we applied credits totaling $to her account to offset the $cost difference incurred on the March and April bills Thereafter, her account now reflects a balance for $ We regret any inconvenience these matters may have causedIf we can be of further assistance related to these concerns, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, LaDonna [redacted] Executive Services Analyst