Sprint Corporation

April 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information received, Ms [redacted] stated that to ensure the lowest rate on a new plan, she enrolled in auto pay on March 30, She stated that she was advised that the first payment with auto-pay would be taken out on May 2, She stated that $was taken from her bank account on April 3, 2017, without her authorization She stated that she contacted Customer Care and was assured that the $would be refunded by April 6, She stated that when she did not receive the refund by this date, she contacted us and was advised that it can take 3-business days for the money to be refunded She stated that this has caused a financial hardship for her She is requesting the $be refunded to her immediately and to be compensated for the $in overdraft fees she stated were assessed to her bank account Our records reflect that a refund in the amount of $was processed on April 6, Please be advised that it can take 3-business days for the refund to be completed Some banking institutions may take longer We spoke to Ms [redacted] on April 21, 2017, and provided her with the above-referenced information She confirmed that she had received the refund back to her credit card in the amount of $ Although no credit is due, in an effort to reach an amicable resolution, as a one-time courtesy, we offered and Ms [redacted] accepted an account credit in the amount of $ She stated that she considers the issue resolved to her satisfaction We appreciate Ms [redacted] taking time to provide details of her experience with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that her concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience these matters may have caused If we can be of further assistance, we can be reached at the Executive & Regulatory Services department toll-fee at ###-###-####, extension *** I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time Sincerely, Sharon RExecutive Services Analyst

March 6, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-noted inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed her dissatisfaction with the taken for us to remove disputed charges from her Sprint account as agreed by representatives of our Fraud department She requested that we correct her billing We regret any delay in providing Ms [redacted] ’s noted account credits Our records reflect that Ms [redacted] ’s initially-reported issues related to possible equipment fraud on her Sprint account were previously brought to the attention of our Fraud department and that we completed our investigation on February 16, At that time, we confirmed that fraudulent activity occurred on Ms [redacted] ’s Sprint account, leading to unauthorized account billing Our records further reflect that the necessary actions were taken by our Fraud department representatives to resolve that matter expeditiously, including applying credits totaling $2,to her account to offset the associated charges During our conversation with Ms [redacted] on February 28, 2017, we explained the information noted above We also confirmed that Ms [redacted] canceled her Sprint services on February 13, 2017, by porting her two mobile numbers from Sprint to another service provider Because she took that action prior to the satisfaction of device lease agreements she accepted for the equipment associated with her two lines of service in August 2016, we accelerated her equipment pay-off balances and assessed those amounts, totaling $1,080.62, to her account pursuant to the terms of her equipment finance agreementsThose charges include equipment and accessory purchase charges of $1,for devices that were not returned to Sprint and unpaid lease balances of $plus applicable taxes and surcharges We then informed Ms [redacted] that all fraudulent charges have been removed from her account As such, we confirmed with her that the balance due reflected on her closed account, $1,668.18, is valid Ms [redacted] indicated her understanding of the information provided We appreciate Ms [redacted] ’s taking time to provide details of her experience with our Fraud and Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience these matters may have caused Ms [redacted] and the loss of her businessIf we can be of further assistance related to these issues, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, LaDonna [redacted] Executive Services Analyst

February 24, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Sprint Account XXXXX*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attentionAccording to the information provided, Mr [redacted] states that when he upgraded his device in September 2016, he believes he was to receive a monthly promotional credit to offset the cost of his leased device; however, he has not received the credits As a result, he is requesting that Sprint review this matter During our discussion with Mr [redacted] on February 24, 2017, we confirmed that the phone activated on his wireless line of service for account xxxxx [redacted] did not qualify to receive the iPhone promotional discount offer During the timeframe Mr [redacted] upgraded his device, the promotional offer was for customers upgrading via a or month lease agreementUnfortunately, because Mr [redacted] upgraded via an Installment Billing Agreement, not a lease, he did not qualify for the noted promotional offer However, because of any possible misunderstanding regarding the offer, and to bring closure in this matter, we applied account credits totaling $to offset the applicable iPhone promotional payments for the remaining months of the device agreement We also advised him that in order to prevent the account from being reflected as past due, although the above-referenced account credit was applied, it is necessary for payment to be remitted each month toward the device installment charges At the end of the Installment Billing Agreement, Mr [redacted] will own the iPhone device Mr [redacted] stated that he understood and that the matter is resolved to his satisfaction We regret any inconvenience that Mr [redacted] experienced in this matter If he needs further assistance, I can be contacted by calling Sprint’s Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Sean J.Executive Services Analyst

May 31, Revdex.comWard Parkway, Suite 200Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced supplemental complaint filed by Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attentionAccording to the information provided, Ms [redacted] states that Sprint cancelled her account without notice As a result, she is requesting to be allowed to return her devices and have the Installment Billing Agreement charges credited Sprint’s records indicate that account xxxxx [redacted] was established on February 16, 2016, to provide wireless service for telephone numbers (XXX) XXX- [redacted] and (xxx) xxx-*** This account was cancelled on April 10, 2016, per Sprint’s special CFS no usage policy We apologized for any inconvenience Ms [redacted] may have experienced as a result of this issue We offered to reactivate the account; however, Ms [redacted] declined Further, in an effort to resolve this matter amicably, we agreed upon the return of her undamaged devices, we will waive the installment billing and cancellation charges associated with wireless lines (XXX) XXX- [redacted] and (xxx) xxx-*** As such, we mailed return kits to facilitate the equipment return Upon receipt of the equipment in Sprint’s warehouse, the applicable amounts will be credited to her account Sprint is continually seeking ways to improve the quality of service provided to our customers Please be assured that we value Ms [redacted] ’s feedback and will utilize her input to improve our training processes We regret any inconvenience this matter may have caused Ms [redacted] If we may be of further assistance with this concern, Ms [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Central TimeSincerely,Sean ***Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this statement is partially trueI did speak to [redacted] and she was very kind and understanding she listened as I explained to her that the Galaxy Note generation is defectiveI did not want to have to continue to keep getting new refurbished phones or have to keep trouble shooting She informed me that she would have to speak to her supervisors about the situation in order to provide me with options She was diligent and called me the very next day at the time she said she would She offered to terminate my lease so that I would be able to get a different manufactured phone from Sprint with no cost to me if I return my old phone I went to the Sprint store that Saturday, they could not complete the transaction I spend hours talking to different people in Sprint Customer Care along with the Sprint Representatives in the Store No one was able to help me, for some reason the computer system would not allow the transaction to go through without me having to pay $ I had to leave and come back on the following weekday because the Corporate office were closed on the weekends On the following Monday I spoke to [redacted] again and explained what happened She was able to fix the situation and contacted the Sprint store near my job and got everything ready for me, so that when I got there after work I would have no problems I was able to get a new phone that day, however, I got to the store at 4:50pm and left at 7pm All in all, although I appreciate Sprints flexibility to try to cater to some of their customers, when their complaints get to the "higher-ups" ears, the amount of time I spent trying to fix this situation is still very much reflectance on how Sprint is not on one page, they are very unorganized I still don't think I would recommend Sprint to anyone having been part of the Sprint family for over years At this point I think I'm only part of this family out of loyalty I only wish Sprint would return the favor on the Customer Care level Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I was not given the correct information from the Sprint Representative at the Santa Fe store when I signed the lease! I will say again, all I was told was to bring in the final bill from Verizon, no one ever mentioned anything about signing up or registering on line while I was at the storeall my calls and chat messages, not once did any of the Sprint Reps tell me that I need to sign up! now I am sent to collections from both wireless companies! I believe that is advertisingI want my lease terminated ASAP and not be billed anymore! this is disgusting how they get people to sign up and not give out the correct information Regards, [redacted]

November 23, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case— [redacted] Revdex.com Referral Name— [redacted] *** Sprint Case— [redacted] Dear Mr [redacted] : Sprint is in receipt of the above-referenced complaint of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In Ms***’s complaint, she stated that she signed up for our Switch to Sprint promotional offer Ms [redacted] stated that she is paying more than anticipated During our conversation with Ms***, we advised that she is currently subscribed to our percent off of the Verizon 2GB plan on both of her lines She also has two devices on our installment billing plan; however, will receive a monthly credit for one of the devices as a result of a Buy One Get One promotion As a one-time courtesy, we applied credits totaling $to Ms***’s account to offset the activation fee and prorated charges reflected on her November invoice Ms [redacted] will see these credits reflected on her next invoice We regret any inconvenience this matter may have caused If I may be of further assistance with this matter, you can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Kala C Executive Analyst

June 30, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: The above-referenced inquiry of Ms [redacted] has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] expressed her dissatisfaction with her monthly Sprint billing fluctuating from month to month and recently being higher than expected She requested that we review the pricing offered to her and provide an accurate bill quote for her monthly service and device charges We regret any possible misunderstanding that may have occurred regarding Ms***’s Sprint billing However, based on our review of Ms***’s Sprint account, we are unable to identify any billing errors based on her chosen rate plan, equipment, and other account options Our records reflect that Ms [redacted] established her Sprint account on March 30, 2015, with two lines of service on our 15GB Data Shared Plan for $per month, with a 50-percent-off promotion, plus applicable taxes and surcharges Additionally, Ms [redacted] has active device lease and installment billing purchase agreements associated with her two lines of serviceAs a result, her monthly billing is $prior to applicable taxes, fees, and surcharges During our June 16, 2017, conversation with Ms***, we explained the details outlined above and informed her that we are unable to identify any billing errors associated with her account She indicated her understanding of that information and satisfaction with our response to her inquiry We regret any inconvenience this matter may have caused Ms*** If we can be of further assistance with this concern, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, [redacted] CExecutive Services Analyst

June 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on June 5, We appreciate your assistance in bringing our customers’ concerns to our attention According to Mr [redacted] ’ follfiling, he expressed his dissatisfaction with the inability to advantage of Sprint’s Unlimited Freedom New Account promotional price plan offer for $per month as advertised via our website, www.sprint.com Mr [redacted] stated that he had an unfavorable customer service experience while attempting to resolve this matterMr [redacted] requested that Sprint review this matter and honor the above promotional price plan In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Sprint has reviewed Mr [redacted] ’ complaint As stated in our initial response, our records indicate that on May 5, 2017, Mr [redacted] contacted our Customer Care group, specifically stating that he was assured that we would honor the Unlimited Freedom New Account promotional plan for $per month price plan for the lines of service associated with his accountPlease note that we are unable to substantiate this claim and our records do not support that he qualified for the referenced promotional planWe spoke with Mr [redacted] on May 31, 2017, and discussed our findingsDuring our conversation, we advised Mr [redacted] that we regret any miscommunication that he may have received regarding Sprint’s promotional price planHowever, we are unable to honor the $Unlimited Freedom New Account promotional plan since he is an existing customer and his account is enrolled in Sprint’s Account Spending Limit program Furthermore, we have communicated with Mr [redacted] and advised him that we would like to provide him with optional price plans that maybe available to him or he may log onto his MySprint.com account to view the existing plans available Please note that our Executive Offices Management team spoke with Mr [redacted] on June 6, 2017, to further discuss this matterDuring the call, we advised Mr [redacted] that he can access his account via our website, www.sprint.com, which would enable him to view available plan options in an attempt to reduce his overall monthly cost Upon further review, we confirmed and informed Mr [redacted] that he did not qualify for the Unlimited Freedom New Account promotional price plan since he is enrolled in Sprint’s Account Spending Limit program and he does not meet the terms and conditions of the above-referenced price planPlease be advised that Sprint’s Unlimited Freedom New Account promotional price plan is being offered to new accounts only, and is not extended to existing customersWe apologized for the negative experience and explained the terms and conditions in detail Further, we discussed previous offers made to switch Mr [redacted] to the Unlimited Freedom plan w/$Automatic payment discount per line/per month upon his enrollment in Sprint’s Automatic Payment program, in order to qualify for the promotional discount Furthermore, we explained that we systematically do not have the ability to waive the Automatic Payment requirement, which he now understands To satisfactorily resolve this matter, on June 7, 2017, we applied a courtesy adjustment of $to Mr [redacted] ’ account We explained the pricing of the aforementioned price plan with and without the Automatic payment discount and also discussed the advantages of enrolling in Sprint’s Automatic Payment program in detail Mr [redacted] was satisfied with the resolution and has agreed to contact the Executive Offices Management team directly should he need any future assistance Accordingly, on June 7, 2017, we updated the price plan on phone lines ending in [redacted] and [redacted] to reflect the Unlimited Freedom plan w/$Automatic payment discount, which includes unlimited talk, text and data for $per month plus an additional $per month for the second line of serviceIn addition, we applied an adjustment of $to offset the pending prorated monthly recurring charges, which will appear on his July 4, billing statementAs such, Mr [redacted] advised us that this matter has been addressed and he expressed his understanding with the information provided to him We appreciate Mr [redacted] taking the time to provide us with the details of his experience with our Customer Care group We are continually striving to improve the quality of service provided to our customers Please be assured that we value his feedback and have forwarded it to the appropriate management for review and will utilize his input to improve our training and processes We regret any inconvenience that Mr [redacted] may have experienced while attempting to resolve the aforementioned concerns If we can be of further assistance, MrWillams can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:Sprint failed to accept responsibility for them not unlocking phone for months.And lost me a buyer at that time the phone had valueNow I’m stuck with two cdma worthless phonesThat I paid $just months agoOffering a $dollars is a jokeThey have lost me as a customer.Regards, [redacted] ***

May 4, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed her dissatisfaction with repeated interruptions of her Sprint services for non-payment due to her not receiving her monthly invoices Shei requested that we credit her account balance in full and send a $prepaid reward card We regret any possible misunderstanding that may have occurred related to Ms [redacted] ’s billing and referenced service interruptions Our records reflect that she was not receiving paper bills because her account was enrolled in our eBilling option; however, her monthly invoices were available for her review on our website In addition, we confirmed that her services have been suspended for non-payment on multiple occasions due to her not remitting payment in full by the due date, leading to unpaid balances being carried forward to the following bill cycle During our conversation with Ms [redacted] on April 21, 2017, we provided the information detailed above We also offered to update her account billing method from eBill to paper billing She accepted that offer, and we updated her account as requested We then advised Ms [redacted] that, based on the nature of her remaining reward card and account billing issues, we would need additional time to review and would follow up with her We verified that Ms [redacted] qualified for reimbursement totaling $for participating in our Contract Buyout offer and that a $prepaid reward card for that promotion was mailed to her address on file in January Two additional $prepaid reward cards were mailed to her in February In addition, we were unable to identify any billing error associated with her account; therefore, we mailed copies of her December through April invoices to her so she can review her charges We attempted to follwith Ms [redacted] at the alternate telephone number she provided to discuss our findings in further detail, but we were advised by the person who answered that she was not at that number We also sent folle-mails to her on May and 4, 2017, asking her to contact us To date, she has yet to respond to usWe invite Ms [redacted] to contact us once she receives her invoices We appreciate Ms [redacted] ’s taking time to provide details of her experiences with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience Ms [redacted] may have experienced as a result of these concerns If we can be of further assistance with these issues, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Minnie SExecutive Services Analyst

September 12, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint We appreciate your assistance in bringing our customers’ concerns to our attention According to the information received, Ms [redacted] expressed her dissatisfaction that the promotional Lease One Get One (LOGO) offer was unable to be transferred to her upgraded device on phone number ending in *** According to Ms [redacted] , she was advised that the promotional LOGO offer would transfer to the upgraded device, resulting in a $monthly increase in the cost of her Sprint account Ms [redacted] is requesting that Sprint review this matter In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Please note that in order to take advantage of the promotional LOGO offer, the customer must purchase and activate two qualifying devices on the same date, at the same time In addition, the LOGO offer is not transferrableAs the Samsung Galaxy Sdevice was a single purchase upgrade device, it does not qualify for the promotional LOGO offer However, to mutually resolve this matter, Sprint has updated the upgrade eligibility on phone number ending in *** As the remaining three devices on Ms [redacted] ’ account are upgrade eligible, as long as she meets the qualifications, Ms [redacted] may take advantage of any currently marketed LOGO offers In addition, Ms [redacted] is aware that upon cancellation of the Lease Agreement for the above-referenced phone number associated to a Samsung Galaxy Sdevice, the associated Lease Cancellation and Device Purchase Charges will be assessed to her accountIn addition, Sprint has mailed a return kit to the address on file to facilitate the return of the device Upon our receipt of the returned device at our Returns Warehouse, in working condition and free of physical damage, the Lease Cancellation and Device Purchase Charges will be creditedMs [redacted] is also aware that it may take up to two bill cycles for the returned device to be processed This offer is valid for a period of days Ms [redacted] expressed her satisfaction with the resolution We appreciate Ms [redacted] taking time to provide details of her experience with our customer service and retail representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that Ms [redacted] ’ concerns will be forwarded to the appropriate managerial staff for further review We regret any misunderstanding that may have occurred If we can be of further assistance with this matter, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday, from 8:a.mto 4:p.m., Eastern Time Sincerely, /s/ Taheera L Taheera LExecutive Services Analyst

September 25, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com File [redacted] , Tiffanie [redacted] Sprint Account XXXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint We appreciate your assistance in bringing our customers’ concerns to our attention In her complaint, Ms [redacted] stated that her attempts to upgrade the two iPhone 6S Plus devices on her account have been unsuccessful Ms [redacted] further stated that the network is not recognizing that she has reset her devices to the manufacturer’s default settingsMs [redacted] is requesting that Sprint review this matter Sprint has reviewed Ms [redacted] ’s complaintWe spoke with Ms [redacted] on September 20, We advised Ms [redacted] that Sprint has confirmed that she has reset her devices to the manufacturer’s default settings Ms [redacted] may now upgrade her two iPhone 6S Plus devices Ms [redacted] expressed her satisfaction with the resolution We regret any inconvenience this matter may have caused If we can be of further assistance with this matter, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll free at ###-###-####, extension *** I am available Monday through Friday, from 8:a.mto 4:p.m., Eastern Time Sincerely, /s/ Taheera L Taheera LExecutive Services Analyst

April 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information received, Ms [redacted] stated that since opening up her account with Sprint, she has experienced billing issues each month She stated that she spoke with several supervisors who advised her that the billing issue was resolved She stated that she is being advised that she owes an amount that she has already paid She stated her phone has been suspended because of the billing error She stated that she should not have a past due amount She is requesting a credit adjustment for the past due amount and credit for the seven days her account was suspended As stated in our Terms and Conditions of Service, which can be viewed at www.sprint.com.Sprint bills in monthly increments Further, you bill is due as stated on your bill statement Monthly service plan charges accrue even if your service is turned off for exceeding your spending limit or non-payment If you payment is not received your services may be suspended and a reconnect fee of up to $may apply to reestablish service on all accounts that have been disconnected for nonpayment or discontinuous of service Our records reflect that Ms [redacted] ’s account was suspended on March 27, 2017, and service was restored on March 31, 2017, after the account was credited $88.58, which included a past due amountAfter the credit adjustment, the account balance was $ A payment was in the amount of $was made on April 3, 2017, making the account balance zero We spoke to [redacted] , an authorized user on the account, on April 12, 2017, and provided him with the above-referenced informationAlthough no credit is due, in an effort to reach an amicable resolution, we offered a courtesy credit in the amount of $of which would be applied in three increments Mr [redacted] accepted our offer and $was applied to his account immediately The second credit in the amount of $will be applied to the account after his April invoice prints and the third credit of $will be applied after his May invoice printsHe stated that he considers that we have reached a mutually satisfactory resolution to the issues stated in his complaint We appreciate Mr [redacted] taking time to provide details of his experience with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that his concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience these matters may have caused If we can be of further assistance, we can be reached at the Executive & Regulatory Services department toll-fee at ###-###-####, extension *** I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time Sincerely, Sharon RExecutive Services Analyst

December 13, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Rebuttal Case [redacted] Sprint Account xxxxx2880, Chike O [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal filed by MrChike O [redacted] We appreciate your assistance in bringing our customer’s concerns to our attention once againIn MrO [redacted] ’s subsequent filing, he expressed his overall dissatisfaction with our initial response to his prior filing, stating that he was previously informed that his monthly billing would be reduced; however, his recent invoice was $ During our December 12, 2017, conversation with MrO [redacted] , he expressed his dissatisfaction with our original account findings and stated that when he established service with us, he believes he was advised that his total monthly billing would be under $a month; however, it is closer to $a monthAdditional review of MrO [redacted] ’s account records show that the Electronic Service Agreement (ESA) signed by him on February 17, 2017, shows estimated monthly charges totaling $150, before applicable taxes and surcharges; however, this ESA only includes the Installment Billing Agreements (IBA) for two of his four lines at $each for lines ending in and The two IBAs for lines and for $each were excludedThe ESA also reflects monthly recurring plan charges totaling $and two $charges for the Total Equipment Protection (TEP) option for lines and Had the two IBAs for $each been included, his monthly charges would have totaled $216, before taxes and surchargesMrO [redacted] is receiving one $Buy One Get One monthly credit and two $service credits to offset the IBA charges on three of his four linesTo reduce his monthly charges, TEP ($26) and Visual Voicemail (VVM - $2.99) were canceled on November 11, He also enrolled in our Automatic Payment (AutoPay) option on October 6, 2017, which will offset the $Account Spending Limit (ASL) fee and reduces the MRC for each of his lines by $each month as long as he remains enrolled in both the AutoPay and eBill optionsMrO [redacted] ’s November bill reflects the prorated credits for the cancelation of TEP, VVM and the ASL fees; however, his line ending in incurred international long distance charges totaling $MrO [redacted] ’s promotional monthly plan charges, as long as he remains enrolled in AutoPay and eBill, will be $+ $for one IBA = $123, before taxes and surcharges, through March 31, At that time, this service plan’s rates will increase to $for line one, $for line two and $each for lines and 4, with Autopay enrollmentIt is important to note that additional services utilized, like international texting, Premium Services, etc., will be billed in addition to MrO [redacted] ’s monthly charges As explained in our response to MrO [redacted] ’s original complaint, the IBAs for all lines participating in the BOGO promotional offer must remain active for the full length of the 24-month agreement, which will be satisfied on January 1, In the event that a line participating in a BOGO offer terminates an IBA or pays the IBA in full prior to fulfillment of the agreement, the BOGO promotion ceases to awardWe were unable to identify a Sprint billing error We appreciate MrO [redacted] ’s business and regret any frustration he may have experienced as a result of these mattersWe have set follow up to review his next bill to confirm that he is billing as outlined above; however, if MrO [redacted] needs further assistance with this matter in the interim, he can contact us by calling our Executive & Regulatory Services department toll-free at 1-844-282-8211, extension ***I am available Monday, Tuesday, Wednesday and Friday between a.mand p.m., Central Time Sincerely, Linda W Executive Services Analyst

June 1, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] E [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To whom it may concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] E [redacted] on behalf of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] stated her son leased a device in June 2016, and the device was stolen in March He then filed a claim with the third-party insurance company Asurion, and the replacement device was sent to a different addressHe was sent another device; however, the original device that was stolen back in March has been foundMs [redacted] said her son took the device to one of our sprint stores to reactivate it and was informed he will not be able to get his original phone number back, and will have to open a new accountShe then contacted customer care on May 22, 2017, and was informed the lease can not be re-opened As a result, Ms [redacted] is requesting that we resume the lease so she can continue to pay the monthly fees Our records reflect that Mr [redacted] started service with us on June 21, 2016, and purchased one device under 24-month installment agreementsOur records further reflect that Mr [redacted] ported his line on March 25, 2017, to another wireless service provider, and his Sprint account was cancelled Because the device associated with the line of service had not satisfied their installment agreements, the equipment balance was accelerated and billed to the account, totaling $ During our conversation with Ms [redacted] on May 26, 2017, we explained the information outlined above In an effort to resolve this matter, we offered to adjust the charges with the return of the device to our warehouse in good working condition Ms [redacted] informed us her son no longer have the deviceShe also reiterated her dissatisfaction with the time her son was without a phoneWe then offered to adjust the account $48.08, for the week without serviceMs [redacted] thanked us for our help We regret any inconvenience this matter may have caused, and are happy that Ms [redacted] ***’s issue is resolvedIf we can be of further assistance with this matter, Ms [redacted] can contact me by calling Sprint’s Executive & Regulatory Services department toll- free at ###-###-####, ext***, Monday Tuesday, Thursday and Friday, between 7:a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

December 9, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: We appreciate your assistance in bringing the concern of Mr [redacted] to our attention We regret any inconvenience that he may have experienced as a result of this matter According to the information provided, Mr [redacted] states that a Finance representative advised him that upon his remitting a payment to bring his account to a zero balance, that his account would be recalled from the outside collections agency and all negative credit reporting would be removed He states that he remitted the requested payment and also requested that our Finance representative send him an email confirming the actions that were taken on the account He indicates that he did not receive his requested email and that during his subsequent discussion with another Finance representative that his account payment was reversed and the associated refund applied to his credit card The request put forth by the previous Finance representative to recall his account from the OCA and remove all negative reporting was also reversed He requests that his account be recalled from the OCA and all negative credit reporting be removed He also expresses his dissatisfaction in regard to the level of customer service he received when he attempted to resolve the matter During our discussions with Mr [redacted] , we confirmed that he previously remitted the applicable payment requested by our Finance representative in order to bring his account to a zero balance We also confirmed that our Finance representative previously recalled his account from the outside collections agency and requested that all negative be removed in accordance with his agreement with Mr [redacted] However, Mr [redacted] indicated that he did not receive his requested email confirming the previous actions taken on the account We also confirmed that he spoke with another Finance representative who refunded his payment to his credit card and reversed the previous request for the account to be recalled from the outside collections agency and all negative reporting be removedWe received another payment for the applicable amount from Mr [redacted] in order to bring his account to a zero balance once again We also recalled his account from the outside collections agency and requested that all negative credit reporting be removed as was agreed with his previous discussion with our Finance representativeWe advised him to allow up to days for the process to complete In accordance with his request, we also sent him an email confirming the actions taken on his account Mr [redacted] stated that the matter was resolved We appreciate Mr [redacted] for taking the time to provide us with the details of his experience with our customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes If Mr [redacted] needs further assistance with this matter, I may be contacted by calling the Executive & Regulatory Services department at ###-###-####, extension *** I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, Patricia SExecutive Services Analyst

November 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] - [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] Sprint received this inquiry on October 26, We appreciate your assistance in bringing our customer's concerns to our attention According Ms [redacted] ’ inquiry, she was a Sprint customer for over five years and recently switched to a new carrier She states that she returned her three devices back via a UPS envelope providedShe states in returning the leased devices, she was to be credited $for each device towards the lease charge for a total of $ She further states after returning the devices she only received a credit for $ Ms [redacted] states that she made calls to our Customer Care department to resolve this matter; however, her concerns were not resolved to her satisfaction As a result of this matter, she is requesting that her account be credited $for the returned devices on phone lines ending in ***, [redacted] and *** Please be advised that we spoke with Ms [redacted] regarding her account billing concerns We advised her that we have confirmed the return of the devices for phone lines ending in ***, [redacted] and [redacted] and that her account received credits totaling $1, Ms [redacted] accepted the information provided and did not have any further concerns We appreciate Ms [redacted] for taking the time to provide us with the details of her experience with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers If I can be of further assistance, Ms [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time Sincerely, Alethea BExecutive Services Analyst

June 2, Revdex.com Ward Parkway, Suite Kansas City, MO [email protected] Re: Revdex.com Case # [redacted] , [redacted] Sprint Account # XXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] submitted on Sprint on May 17, We appreciate your assistance in bringing our customers’ concern to our attention According to the information provided, Ms [redacted] expressed her dissatisfaction with a Sprint account being established with her personal information, without her authorizationMs [redacted] requested that Sprint investigate this matter and take the appropriate actions Sprint has reviewed Ms [redacted] ’ complaint and notes that, on May 10, 2017, our Fraud Management group investigated this matter and confirmed fraudulent activityAs a result, on May 15, 2017, a credit adjustment was applied to the account to negate the erroneous chargesPresently, the account is closed with a zero balanceIn addition, we have requested that all negative reporting is removed from this inquiryWe ask that Ms [redacted] allow up to days for completion of this process In an effort to ensure that Sprint has satisfactorily resolved Ms [redacted] concerns, we attempted to contact her via phone and e-mail on May 18, and of 2017, and mailed a letter to the address on file on May 24, 2017, advising her of our receipt of her complaint and our need to speak with her directlyUnfortunately, we have not received a return call from Ms [redacted] Therefore, we continued with our contact efforts to Ms [redacted] on May and of 2017, without successShould Ms [redacted] require further assistance with this matter, we urge her to contact the undersigned directly at the phone number noted below at her earliest convenience We regret any inconvenience this matter may have caused Ms [redacted] If I can be of further assistance, Ms [redacted] may contact me directly by calling Sprint’s Executive & Regulatory Services Department at ###-###-#### Ext***I am available Monday through Friday from a.mto p.m., Eastern Time Sincerely, Hakima W Executive Service Analyst

June 14, Kansas City Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com File [redacted] , [redacted] B [redacted] Sprint Account Unknown Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] B [redacted] submitted on May 24, We appreciate your assistance in bringing our customers’ concerns to our attention In Ms [redacted] ’s filing, she disputed our withdrawing an unauthorized payment of $1,from her bank account, advising that she is not now and has never been a Sprint customer She requested that we provide a refund of that amount promptly We regret any misunderstanding that may have occurred regarding Ms [redacted] ’s referenced payment Unfortunately, with the information provided, we were unable to identify the Sprint account associated with her disputed payment As such, it will be necessary for us to speak with her directly in order to obtain additional details that will aid in our review We attempted to contact Ms [redacted] at the telephone number and e-mail address provided by her to obtain additional information pertaining to her matter However, a gentlemen answering our telephone call requested that we cease calling that number At his request, no further telephone attempts will be made to that number To date, Ms [redacted] has not yet responded to our e-mail invitations for her to contact us for assistance As such, we urge her to contact us directly at her earliest opportunity upon her receipt of a copy of this letter We regret any inconvenience Ms [redacted] may have experienced as a result of this matter We believe that we can fully address her reported concerns, and we look forward to having the opportunity to do so If this issue remains unresolved, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 4:p.m., Eastern Time Sincerely, Catherine [redacted] Executive & Regulatory Services Analyst