Sprint Corporation

April 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To whom it may concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] stated that she went online last month and purchased a device for her husband The device was recently stolen and she called to get a replacement; however, she was not aware that the device did not subscribe to our Total Equipment Protection (TEP) plan She offered to pay for the TEP plan retroactive to the last three months she thought she had it; however, her request was denied As a result, Ms [redacted] requests that we allow her to get a replacement device, and just pay the deductible Our records reflect that Ms [redacted] purchased a Samsung Galaxy Sfor line ###-###-#### on December 6, We further determined that the Total Equipment Protection was not added at point of sale and she was not billed for this service During our April 18, 2017, conversation with Ms [redacted] , we explained the information outlined above Ms [redacted] reiterated her dissatisfaction with her experience To demonstrate our commitment to excellence, we offered to send the replacement device, and billed the $deductible to Ms [redacted] ’s account She accepted the offerWe also informed Ms [redacted] to add the TEP plan to the line when she activates the replacement deviceMs [redacted] thanked us for our help We appreciate Ms [redacted] for taking time to provide details of her experience with our customer care representativesWe are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience this matter may have caused, and we are happy that we were able to resolve Ms [redacted] ’s issue If we can be of further assistance with this matter, Ms [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext#### I am available Monday, Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: They haven’t provided no return kit for phonesThe rep never respond to promotional cardAlso, the rep never adjusted account.I didn’t have no service during hurricane or after until 11/He doesn’t want to adjust the billHe stated that it was for late fees and overagesIf people in affect areas didn’t received service while should we paid if we had no servicesA lack of service to begin with with sprint customer care and promises from BJ at millenia store in OrlandoRetraining your staff with correct information with prevent issuesBJ took the phones from AT&T and didn’t receive credit I would like my promotional card and credits BJ stated before any payment be receivedAll issues need to be resolved and resolutionI never agree to drop a case with Revdex.com to talk to sprint Regards, [redacted]

September 28, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com File [redacted] , Hope L*** Sprint Account XXXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Hope L*** We appreciate your assistance in bringing our customers’ concerns to our attention In MsL***’ follfiling, she expressed her dissatisfaction with the balance on her Sprint account MsL [redacted] further expressed her dissatisfaction that she was unable to alter the payment arrangement she had previously setup on her account Sprint has reviewed MsL***’ complaint We spoke with MsL [redacted] on August 3, We explained to MsL [redacted] that as stated in our Terms and Conditions of Services, payments are due by the date as stated on your invoice However, we realize that situations may arise that prevent customers from making the required payment by their due date and we can assist with payment arrangements if available However, not all payment arrangement requests can be honored Our records show that the previous arrangement that MsL [redacted] requested to alter was cancelled at her request and she was able to setup a new arrangement We further advised MsL [redacted] that her account was established with a Spending Limit, therefore, her services may be interrupted prior to the end of the bill cycle as a result of delinquency and/or exceeding her account Spending Limit as the account balance is accrued on a daily basis Our records further reflect that in July 2017, MsL***’ services were temporarily interrupted as the result of a past due balance While it is our goal to arrive at an amicable resolution to all of our customers’ concerns, we regret that we have been unable to do so in this case Although we have previously discussed this matter with MsL***, it is apparent that she will continue to consider the resolution to this matter unsatisfactory Consequently, all further inquiries regarding this matter will be met with the same response We regret any inconvenience this matter may have caused MsL*** If we can be of further assistance with this matter, MsL [redacted] can contact me by calling our Executive & Regulatory Services department toll free at ###-###-####, extension *** I am available Monday through Friday, from 8:a.mto 4:p.m., Eastern Time Sincerely, Taheera L Taheera LExecutive Service Analyst

May 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided in Ms [redacted] ’s inquiry, she advises that she upgraded her phone and added an iPad at no charge, which included a gigabyte data plan (GB), and a $Apple Bundle Discount She advises that she utilized at her home location for Internet service because of poor coverage She is requesting that we refund the $monthly plan charge for the iPad, and apply another account credit because she has had to contact customer service for an explanation of her increased bill After a review of Ms [redacted] ’s account, we determined that she signed up for an Apple Bundle promotion in February 2015, with a $monthly plan that includes GBs of data, and a $device lease charge, which was being offset by a $Apple Bundle Discount The credit was removed from the account in error in February We added the discount back to her account, which can take to bill cycles to be reflected We will monitor her account to ensure that it awards correctly and manually credit her account until the discount is reflected on her invoices again Ms [redacted] expressed her dissatisfaction with this offer She advises that the promotion was supposed to include the GBs of data, and that the iPad should have been free We reviewed the documentation from the point of sale, which Ms [redacted] signed, and we confirmed that the GB plan for $per month is billing correctly However, in an effort to reduce her monthly charges, we offered to change her plan to one for $per month, which includes megabytes of data This offer would negate the $Apple Bundle Discount, and the monthly charges for the iPad would be $23, which is a $per month savings She declined In an effort to amicably resolve her concerns, we offered to cancel the iPad line, and waive the remaining lease balance for the iPad, contingent upon her returning the device in good condition Ms [redacted] has not confirmed acceptance or rejection of this offer These offers are valid through May 20, During our conversations with Ms [redacted] , she also advised that the price of her unlimited plan increased to $per month Upon researching Ms [redacted] ’s account, our records indicate that she upgraded to an iPhone with a lease, and changed to an unlimited plan for $per month in February 2015, when she added the iPad line Per the Terms and Conditions of Service that Ms [redacted] agreed to at the point of sale, Sprint “may change any part of the Agreement at any time, including, but not limited to, rates, charges, how we calculate charges, discounts, coverage, technologies used to provide services, or your terms of Service.” Please note, in January 2016, Ms [redacted] received a bill invoice notice from Sprint advising that, effective with her February bill, the monthly recurring charge for the $Unlimited Plan was increasing to $per line, per month Sprint notes that this price increase allows us to continue offering the benefits of unlimited plans while giving us the ability to further invest in our new LTE Plus network, which has been clocking blazing speeds nationwide We remain committed to our customers by delivering unlimited plans and high-speed wireless connections at an affordable cost that sets us apart from other wireless providers Our unlimited plan is still the best value among all national carriers The New $Unlimited plan continues to provide Unlimited talk and text The new plan also now offers 3GB of Mobile Hotspot, which allows users to connect tablets, laptops, and any other supporting devices to Sprint’s high-speed data network while on the go In addition, the new plan provides Sprint Global Roaming and Unlimited International Texting Ms [redacted] received a $credit for invoices as a courtesy due to the price increase She also accepted a $credit in addition to the $credit, which represents the $price difference through the end of her lease term in February 2017, as a courtesy We appreciate Ms [redacted] for taking time to provide details of her experience with our customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience or frustration Ms [redacted] may have experienced as a result of this matter and appreciate her business If she needs further assistance, she can reach me toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday, and Friday from 7:a.mto 5:p.m., Central Time Sincerely, Michal MExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Thank you for your assistance Sprint unlocked devices promptly after a few phone calls Thank you and this matter is now resolved.No further action is required Regards, [redacted]

August 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account XXXXX*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention Ms [redacted] stated that her service plan was not setup properly causing $per month additional billing She requested that her service plan be corrected and that she be credited the difference in the two months of billing In her inquiry, Ms [redacted] also described an unfavorable customer experience during her attempts to resolve this matter We contacted Ms [redacted] on August 28, 2017, and confirmed that her service plan pricing was corrected on August 21, 2017, and a $credit was applied to her Sprint account to offset one month of the billing difference During our interaction with Ms [redacted] , we applied the additional $credit for the remaining month Ms [redacted] expressed her satisfaction with our resolution We appreciate Ms [redacted] ’s taking time to provide details of her experience with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that her concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience this matter may have caused If we can be of further assistance, we invite Ms [redacted] to contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Twana T Executive Services Analyst

May 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry of Mr [redacted] regarding his Sprint account We appreciate your assistance in bringing our customer’s concern to our attention In his inquiry, Mr [redacted] expressed his dissatisfaction with being charged full price for three of his iPhone devices even though he traded in three iPhone devices to get the equipment charges reduced to $per monthHe also expressed his dissatisfaction with not receiving the Switch to Sprint promotion to reimburse the equipment charges he incurred for switching providers He further stated that he is dissatisfied with the delay in resolving these concerns and the loss of service while waiting for resolution Therefore, he is requesting assistance with getting these matters addressed We are pleased to advise you that we resolved Mr***’s concerns to his satisfaction We confirmed that he is not eligible for the promotional credit because the model and memory of the devices he purchased was not included Therefore, the promotional monthly adjustment does not award on his account Due to any possible miscommunication that may have occurred regarding his eligibility for this promotion at the point of sale, we applied credits totaling $1,in lieu of the promotional credit for the three devices minus the $trade in value that he already received for turning in one of the iPhone devicesAdditionally, Mr [redacted] agreed to provide a copy of the invoices from the previous carrier that reflect the charges incurred for switching providers that is required for us to escalated his reimbursement promotion As a result, he stated that he is satisfied with this course of action to fully resolve his concerns We regret any inconvenience that these matters may have caused If I may be of further assistance with this matter, Mr [redacted] can reach me by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-#### I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Clara CExecutive Services Analyst

January 18, Revdex.com [redacted] ** [redacted] Re: Revdex.com File [redacted] , [redacted] Boost Mobile inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] regarding our Boost Mobile productIn his complaint, Mr [redacted] indicated that in November he purchased two devices and services for each at a third-party retail store; however, one line of service was removed in December and his services were suspendedIn addition he stated that he reactivated his device, but he is experiencing issues with dropped callsAs such, Mr [redacted] requested a full refund for the services he purchased in the amount of $ During our discussion with Mr [redacted] on January 18, 2017, we informed him as outlined in our Boost Mobile Terms and Conditions, payments remitted to Boost Mobile for services are non-refundableWe confirmed that the address referenced in the complaint is within our coverage area, and we have no network outages or concerns impacting coverage in his surrounding areaMr [redacted] confirmed he will contact us if he continues to experience issues and we will be more than willing to address any additional coverage concerns he may have On behalf of Sprint, I regret any inconvenience Mr [redacted] may have experienced as result of this matter If he has any additional questions regarding this issue, he can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext####I am available Monday through Friday from a.mto p.mCentral Time Sincerely, La Taushia LExecutive Services Analyst

March 6, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-noted inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed her dissatisfaction with the taken for us to remove disputed charges from her Sprint account as agreed by representatives of our Fraud department She requested that we correct her billing We regret any delay in providing Ms [redacted] ’s noted account credits Our records reflect that Ms [redacted] ’s initially-reported issues related to possible equipment fraud on her Sprint account were previously brought to the attention of our Fraud department and that we completed our investigation on February 16, At that time, we confirmed that fraudulent activity occurred on Ms [redacted] ’s Sprint account, leading to unauthorized account billing Our records further reflect that the necessary actions were taken by our Fraud department representatives to resolve that matter expeditiously, including applying credits totaling $2,to her account to offset the associated charges During our conversation with Ms [redacted] on February 28, 2017, we explained the information noted above We also confirmed that Ms [redacted] canceled her Sprint services on February 13, 2017, by porting her two mobile numbers from Sprint to another service provider Because she took that action prior to the satisfaction of device lease agreements she accepted for the equipment associated with her two lines of service in August 2016, we accelerated her equipment pay-off balances and assessed those amounts, totaling $1,080.62, to her account pursuant to the terms of her equipment finance agreementsThose charges include equipment and accessory purchase charges of $1,for devices that were not returned to Sprint and unpaid lease balances of $plus applicable taxes and surcharges We then informed Ms [redacted] that all fraudulent charges have been removed from her account As such, we confirmed with her that the balance due reflected on her closed account, $1,668.18, is valid Ms [redacted] indicated her understanding of the information provided We appreciate Ms [redacted] ’s taking time to provide details of her experience with our Fraud and Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience these matters may have caused Ms [redacted] and the loss of her businessIf we can be of further assistance related to these issues, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, LaDonna [redacted] Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, regardless of the disclosures they refer to, they should be aware that their representative offered something by phone as a "special deal" that sounded like it was only available as he spoke I asked repeatedly for the sales person to confirm the offer price as the final amount appearing on my bill Fortunately, Sprint had retained a recording of that call to confirm that the price was misquoted and the the sales person refused to provide it to me in writing nor did he refer to the offer on the website.I believe consumers should be aware of this practice in the future and hopefully Sprint has either informed their sales staff of the correct terms or instructed them to be more truthful when obtaining the sale Regards, [redacted] ***

July 18, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Inquiry ID [redacted] , [redacted] V*** Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] V***We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed her dissatisfaction with her monthly Sprint billing being higher than the amount quoted to her when she added two new lines of service to her account She also described unfavorable customer experiences during her attempts to address that matter Ms [redacted] requested that we honor the price quoted to her or allow her to terminate her Sprint services but be allowed to continue remitting payments toward her leased equipmentWe regret any misunderstanding that may have occurred regarding Ms***’s Sprint billingUnfortunately, our attempts to contact Ms [redacted] via telephone and e-mail on June and July and 2017, to discuss her reported concerns were unsuccessful We also sent a letter to her at her address of record on July 14, 2017, acknowledging our receipt of her inquiry and our need to speak with her directly to authenticate her account security information and obtain additional details that will aid in our investigation To date, we have not received any response from herAlthough we were unable to speak with Ms [redacted] directly, we reviewed our records and confirmed that, based on her chosen rate plan, equipment, and other account options, her monthly charges should total approximately $including applicable taxes and surcharges Because we were unable to identify any billing error associated with her account, it will be necessary for us to speak with Ms [redacted] directly in order to continue our investigation We appreciate Ms***’s taking time to provide details of her experience with our sales and Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that these concerns will be forwarded to the appropriate managerial staff for further reviewWe regret any inconvenience these issues may have caused Ms*** We believe that we can fully address her reported concerns, and we look forward to having the opportunity to do so As such, if these matters remain unresolved, she can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central TimeSincerely, Leland [redacted] *.Executive Services Analyst

April 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information received, Ms [redacted] stated that to ensure the lowest rate on a new plan, she enrolled in auto pay on March 30, She stated that she was advised that the first payment with auto-pay would be taken out on May 2, She stated that $was taken from her bank account on April 3, 2017, without her authorization She stated that she contacted Customer Care and was assured that the $would be refunded by April 6, She stated that when she did not receive the refund by this date, she contacted us and was advised that it can take 3-business days for the money to be refunded She stated that this has caused a financial hardship for her She is requesting the $be refunded to her immediately and to be compensated for the $in overdraft fees she stated were assessed to her bank account Our records reflect that a refund in the amount of $was processed on April 6, Please be advised that it can take 3-business days for the refund to be completed Some banking institutions may take longer We spoke to Ms [redacted] on April 21, 2017, and provided her with the above-referenced information She confirmed that she had received the refund back to her credit card in the amount of $ Although no credit is due, in an effort to reach an amicable resolution, as a one-time courtesy, we offered and Ms [redacted] accepted an account credit in the amount of $ She stated that she considers the issue resolved to her satisfaction We appreciate Ms [redacted] taking time to provide details of her experience with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that her concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience these matters may have caused If we can be of further assistance, we can be reached at the Executive & Regulatory Services department toll-fee at ###-###-####, extension *** I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time Sincerely, Sharon RExecutive Services Analyst

April 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Ms [redacted] stated that when she upgraded her devices she requested to purchase the devices on Installment Billing (IB) agreement and not Lease AgreementsMs [redacted] is requesting that the devices be removed from the Lease Agreements and placed on IB Agreements instead We spoke with Ms [redacted] on April 17, 2017, at which time she advised that this issue has already been resolvedWe reviewed the account and confirmed that he line ending in [redacted] has been credited $for the difference of lease amount each month for months and the End of Lease Purchase Option Amount of $ The line ending in [redacted] has had the eligibility reset and the lease agreement cancelledMs [redacted] states that these actions have resolved her concerns We regret any inconvenience this matter may have caused If I can be of further assistance with this matter, Ms [redacted] can contact the Executive & Regulatory Services department toll-free at ###-###-#### extension ext*** I am available Monday through Friday between 9:a.mand 6:p.m., Central Time Sincerely, Leland [redacted] *Executive Services Associate Analyst

May 31, Revdex.comWard Parkway, Suite 200Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced supplemental complaint filed by Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attentionAccording to the information provided, Ms [redacted] states that Sprint cancelled her account without notice As a result, she is requesting to be allowed to return her devices and have the Installment Billing Agreement charges credited Sprint’s records indicate that account xxxxx [redacted] was established on February 16, 2016, to provide wireless service for telephone numbers (XXX) XXX- [redacted] and (xxx) xxx-*** This account was cancelled on April 10, 2016, per Sprint’s special CFS no usage policy We apologized for any inconvenience Ms [redacted] may have experienced as a result of this issue We offered to reactivate the account; however, Ms [redacted] declined Further, in an effort to resolve this matter amicably, we agreed upon the return of her undamaged devices, we will waive the installment billing and cancellation charges associated with wireless lines (XXX) XXX- [redacted] and (xxx) xxx-*** As such, we mailed return kits to facilitate the equipment return Upon receipt of the equipment in Sprint’s warehouse, the applicable amounts will be credited to her account Sprint is continually seeking ways to improve the quality of service provided to our customers Please be assured that we value Ms [redacted] ’s feedback and will utilize her input to improve our training processes We regret any inconvenience this matter may have caused Ms [redacted] If we may be of further assistance with this concern, Ms [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Central TimeSincerely,Sean ***Executive Services Analyst

December 15, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account XXXXX***, [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] regarding her Sprint account established in the name [redacted] We appreciate your assistance in bringing our customers’ concern to our attention In her inquiry, Ms [redacted] expressed her dissatisfaction with the increase of her charges by approximately $after her service was canceled She also expressed her dissatisfaction with the level of customer service she received while attempting to resolve her concerns We are pleased to advise you that we spoke with Ms [redacted] and resolved her billing concern to her satisfaction Ms [redacted] states that she already returned her wireless device using a prepaid label that was given to her at her local retail store; however, we were unable to verify that her device was received by Sprint In an effort to resolve her concerns amicably, her device was marked as lost or stolen and credits totaling $were applied to her account to offset the Leased device purchase amount that was assessed on her account Ms [redacted] accepted this action as full resolution of her concerns We regret any inconvenience that this matter may have caused and Ms [redacted] ’s feedback regarding her experience will be used to improve our service If Ms [redacted] has any questions or if I may be of further assistance with this matter, I can be reached toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Clara CExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I was not given the correct information from the Sprint Representative at the Santa Fe store when I signed the lease! I will say again, all I was told was to bring in the final bill from Verizon, no one ever mentioned anything about signing up or registering on line while I was at the storeall my calls and chat messages, not once did any of the Sprint Reps tell me that I need to sign up! now I am sent to collections from both wireless companies! I believe that is advertisingI want my lease terminated ASAP and not be billed anymore! this is disgusting how they get people to sign up and not give out the correct information Regards, [redacted]

July 7, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint We appreciate your assistance in bringing our customers’ concerns to our attention According to his complaint, Mr [redacted] is requesting that Sprint remove the service provider name that is branded in the upper left hand corner of the screen on his Sprint device Mr [redacted] further stated that he would like for the “Sprint” branded name to be replaced with his nameMr [redacted] is requesting that Sprint review this matter We spoke with Mr [redacted] on July 5, 2017, at that time we explained to Mr [redacted] that we are unable to modify the service provider’s name that is branded in the upper left hand corner of the screen We explained that the branding is done during the device manufacturing process and it specifies the intended service provider for the device We explained to Mr [redacted] that he may update his profile banners and/or profile pictures at his discretion, but we are unable to modify the service provider’s name Mr [redacted] expressed his understanding We regret any inconvenience this matter may have caused Mr [redacted] If we can be of further assistance with this matter, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll free at ###-###-####, extension *** I am available Monday through Friday, from 8:a.mto 4:p.m., Eastern Time Sincerely, /s/ Taheera L Taheera LExecutive Service Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will say, however, that as of this writing, my most recent bill from Sprint still had the $charge that was to be removedI have sent back the tablet and was assured I would no longer be chargedI am willing to wait through one more billing cycle to see if a correction is made to this month's bill as well as all future billsI will not pay the $portion of my bill when I pay this month's billIf the $is not removed by next month's bill, I will once again be contacting Sprint Regards, [redacted]

June 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on June 5, We appreciate your assistance in bringing our customers’ concerns to our attention According to Mr [redacted] ’ follfiling, he expressed his dissatisfaction with the inability to advantage of Sprint’s Unlimited Freedom New Account promotional price plan offer for $per month as advertised via our website, www.sprint.com Mr [redacted] stated that he had an unfavorable customer service experience while attempting to resolve this matterMr [redacted] requested that Sprint review this matter and honor the above promotional price plan In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Sprint has reviewed Mr [redacted] ’ complaint As stated in our initial response, our records indicate that on May 5, 2017, Mr [redacted] contacted our Customer Care group, specifically stating that he was assured that we would honor the Unlimited Freedom New Account promotional plan for $per month price plan for the lines of service associated with his accountPlease note that we are unable to substantiate this claim and our records do not support that he qualified for the referenced promotional planWe spoke with Mr [redacted] on May 31, 2017, and discussed our findingsDuring our conversation, we advised Mr [redacted] that we regret any miscommunication that he may have received regarding Sprint’s promotional price planHowever, we are unable to honor the $Unlimited Freedom New Account promotional plan since he is an existing customer and his account is enrolled in Sprint’s Account Spending Limit program Furthermore, we have communicated with Mr [redacted] and advised him that we would like to provide him with optional price plans that maybe available to him or he may log onto his MySprint.com account to view the existing plans available Please note that our Executive Offices Management team spoke with Mr [redacted] on June 6, 2017, to further discuss this matterDuring the call, we advised Mr [redacted] that he can access his account via our website, www.sprint.com, which would enable him to view available plan options in an attempt to reduce his overall monthly cost Upon further review, we confirmed and informed Mr [redacted] that he did not qualify for the Unlimited Freedom New Account promotional price plan since he is enrolled in Sprint’s Account Spending Limit program and he does not meet the terms and conditions of the above-referenced price planPlease be advised that Sprint’s Unlimited Freedom New Account promotional price plan is being offered to new accounts only, and is not extended to existing customersWe apologized for the negative experience and explained the terms and conditions in detail Further, we discussed previous offers made to switch Mr [redacted] to the Unlimited Freedom plan w/$Automatic payment discount per line/per month upon his enrollment in Sprint’s Automatic Payment program, in order to qualify for the promotional discount Furthermore, we explained that we systematically do not have the ability to waive the Automatic Payment requirement, which he now understands To satisfactorily resolve this matter, on June 7, 2017, we applied a courtesy adjustment of $to Mr [redacted] ’ account We explained the pricing of the aforementioned price plan with and without the Automatic payment discount and also discussed the advantages of enrolling in Sprint’s Automatic Payment program in detail Mr [redacted] was satisfied with the resolution and has agreed to contact the Executive Offices Management team directly should he need any future assistance Accordingly, on June 7, 2017, we updated the price plan on phone lines ending in [redacted] and [redacted] to reflect the Unlimited Freedom plan w/$Automatic payment discount, which includes unlimited talk, text and data for $per month plus an additional $per month for the second line of serviceIn addition, we applied an adjustment of $to offset the pending prorated monthly recurring charges, which will appear on his July 4, billing statementAs such, Mr [redacted] advised us that this matter has been addressed and he expressed his understanding with the information provided to him We appreciate Mr [redacted] taking the time to provide us with the details of his experience with our Customer Care group We are continually striving to improve the quality of service provided to our customers Please be assured that we value his feedback and have forwarded it to the appropriate management for review and will utilize his input to improve our training and processes We regret any inconvenience that Mr [redacted] may have experienced while attempting to resolve the aforementioned concerns If we can be of further assistance, MrWillams can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

September 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her filing, Ms [redacted] expressed her dissatisfaction with the length of time taken to receive her new handsets when she activated new Sprint services on July 2, Additionally, Ms [redacted] cited she was offered to activate services and have $Activation Fees waived Finally, Ms [redacted] expressed her dissatisfaction that she has yet to receive her Sprint monthly invoice We regret any misunderstanding that may have occurred at the time Ms [redacted] activated her Sprint account, which may have led to a delay in receiving the handsets ordered During our initial conversation with Ms [redacted] on July 7, 2016, we confirmed she received and activated the requested handsets Additionally, we confirmed that Ms [redacted] ’s Sprint account does not reflect any Activation Fees Although we were unable to identify any Sprint error, as a gesture of goodwill, we offered and Ms [redacted] accepted services credits totaling $ These credits were applied to her Sprint account on July 7, During our follow up conversation with Ms [redacted] on August 30, 2016, we confirmed that her billing preference established at the time of activating her Sprint account was electronic bill (e-bill); therefore, a printed invoice is not mailed If Ms [redacted] would like to change her billing preference, she may visit [redacted] to complete her request Based on our review, we believe that her billing issues have been addressed If I can be of further assistance, Ms [redacted] can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Sunday through Wednesday, between 11:a.mand 9:p.m., Central Time Sincerely, [redacted] PExecutive Services Analyst lk/SP