Sprint Corporation

March 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] Account xxxxx***, [redacted] Case [redacted] To Whom It May Concern: The above-referenced follinquiry has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concern to our attention In her follinquiry, Ms [redacted] states that fraudulent activity occurred on her account and has no knowledge of new lines of service added on her account or access without her authorizationShe is concerned with remaining charges on her account due to the fraudulent activity Our Fraud Management group has reviewed this account and confirmed that fraudulent activity has occurred We have taken the necessary steps to secure the account and correct any unauthorized changes madeAdditionally, our Fraud Management group has applied all appropriate account credits for the fraudulent charges incurred on the account as a result of this The fraudulent charges noted by Ms [redacted] were scheduled to be credited when her bill cycledWhen we spoke with Ms [redacted] on March 22, 2017, we verified that the bill had cycled and the pending credits posted to her accountShe verified satisfaction with this information We regret any inconvenience that these matters may have caused If I can be of further assistance, Ms [redacted] can reach me at the Executive & Regulatory Services department toll-free at ###-###-####, extension #### I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I think they have made a deal with me the please hold off until I know for sure

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The issue was handled immediately and in a very professional manner John Cis a great asset to Sprint Regards, [redacted]

August 26, Kansas City Revdex.com Ward Pkwy, Suite Kansas City, MO Re: Revdex.com File# [redacted] , [redacted] Sprint Account #xxxxx [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint for [redacted] This complaint was served to Sprint on August 3, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr [redacted] expressed his dissatisfaction with his attempts to address his billing concernsMr [redacted] stated that upon contacting Sprint on July 28, 2016, to upgrade a device via a two year Service Agreement, he was offered the option to lower his monthly invoices by enrolling in our Unlimited Family planHowever, his monthly invoice exceeded the quoted amountAdditionally, Mr [redacted] stated that he was advised that the $Subsidized Phone charge would be waived on phone numbers ending in ***, [redacted] and ***; therefore, his monthly recurring charges would not exceed $per month, excluding taxes, fees and SurchargesTherefore, Mr [redacted] requested that Sprint review this matter and remove the three $Subsidized Phone charges associated with the above phone numbers Sprint has reviewed Mr [redacted] ’s complaintAccording to our records, on August 1, 2016, Mr [redacted] upgraded phone number ending in [redacted] and elected to purchase a device at discounted pricing in exchange for a two year Service AgreementAdditionally, please note that phone numbers ending in [redacted] and [redacted] were previously purchased at discounted pricing in exchange for a two year Service AgreementAlso, he enrolled phone numbers ending in ***, [redacted] and [redacted] on our Unlimited Family plan, which was back dated effective as of July 28, Therefore, his monthly recurring charges and three $Subsidized Phone charges totaled $per month, excluding taxes, fees and Surcharges In accordance with the Terms and Conditions of our current service plans, which can be viewed via our website, [redacted] , we clearly and conspicuously disclosed the Subsidized Phone charge as apart of the purchase processThe Subsidized Phone charge is waived only on devices that are purchased on Lease or on Monthly Installment optionsAs such, the Subsidized Phone charge is validHowever, our records reflect that since the rate plan changes were completed within his current billing cycle, Mr [redacted] was not financially impacted During a series of conversations with Mr [redacted] from August through of 2016, we discussed his billing concerns and relayed the aforementioned information to himAlthough no billing errors occurred, Mr [redacted] agreed to change the rate plans on phone numbers ending in ***, [redacted] and [redacted] to our $SERO plan, per line in order to avoid the three $Subsidized Phone chargesAs such, he is aware that his monthly recurring charges total $per month, excluding taxes, fees and SurchargesIn an effort to further resolve his concerns, Sprint has applied a one time $adjustment to offset the pending three, $Subsidized Phone charges and a $adjustment to offset his past due account balanceAs such, the aforementioned adjustments will be reflected on his August invoiceMr [redacted] has expressed his satisfaction regarding the resolution of his concernsWe regret any inconvenience this matter may have caused Mr [redacted] If we can be of further assistance with this issue, Mr [redacted] can contact me by calling our Executive & Regulatory Services Department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time Sincerely, /s/ Chanda L Executive and Regulatory Services Analyst

January 18, Revdex.com [redacted] ** [redacted] Re: Revdex.com File [redacted] , [redacted] Boost Mobile inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] regarding our Boost Mobile productIn his complaint, Mr [redacted] indicated that in November he purchased two devices and services for each at a third-party retail store; however, one line of service was removed in December and his services were suspendedIn addition he stated that he reactivated his device, but he is experiencing issues with dropped callsAs such, Mr [redacted] requested a full refund for the services he purchased in the amount of $ During our discussion with Mr [redacted] on January 18, 2017, we informed him as outlined in our Boost Mobile Terms and Conditions, payments remitted to Boost Mobile for services are non-refundableWe confirmed that the address referenced in the complaint is within our coverage area, and we have no network outages or concerns impacting coverage in his surrounding areaMr [redacted] confirmed he will contact us if he continues to experience issues and we will be more than willing to address any additional coverage concerns he may have On behalf of Sprint, I regret any inconvenience Mr [redacted] may have experienced as result of this matter If he has any additional questions regarding this issue, he can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext####I am available Monday through Friday from a.mto p.mCentral Time Sincerely, La Taushia LExecutive Services Analyst

November 1, Revdex.com of Greater Kansas Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above inquiry We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] stated that she was informed her bill would be $including taxes, however her bill was $ She is requesting $credit for the difference in charge In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Further, as stated in our Terms and Conditions of Service, monthly charges exclude taxes & Sprint Surcharges We spoke with Ms [redacted] on October 24, 2016, and informed her of the above information Although we maintain that the charges are valid, due to any possible misunderstanding that may have occurred, and to bring her concern to an amicable resolution, we offered to apply credit of $and she accepted We regret any inconvenience Ms [redacted] may have experienced while attempting to resolve this matter If I may be of further assistance, Ms [redacted] can contact me toll-free at ###-###-#### I am available Monday through Friday, between a.mand p.m., Central Time Sincerely, Beatrice R Executive Services Associate Analyst

[redacted] < [redacted] >10:AM (hour ago)tomeHello,Per our conversation please close this complaint for Sprint as it has been resolved.Thank you, [redacted]

May 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] - [redacted] Sprint Account xxxxx*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the subsequent rebuttal of Ms [redacted] - [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] - [redacted] states that she has been over charged for monthly services and request that we send her a Return Kit for the lease devices or allow her to keep them Effective September 19, 2014, Sprint launched the Sprint Lease program, an option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the deviceLease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the deviceAt the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceFor further information regarding Sprint Leasing please visit www.sprint.com/lease We regret any misinformation and or misunderstanding that may have occurred related to Ms [redacted] - [redacted] ’s Sprint billing Our records reflect that Ms [redacted] - [redacted] canceled two of her lines of service on February 24, 2017, when she ported from Sprint to another service provider and that on April 27, 2017, she contacted our Customer Care department to request cancellation of her remaining two lines of service at the end of the current billing cycle, effective on May 17, Our records further indicate that because Ms [redacted] - [redacted] canceled the lines ending in [redacted] and [redacted] and did not return the devices to Sprint, pursuant to the terms of the associated lease agreement accepted on January 5, 2015, we assessed a $Purchase charge to her account, per phone During our conversation with Ms [redacted] - [redacted] on May 5, 2017, we advised her that the account balance of $included an outstanding balance of $281.90, monthly service charges, international calls, late fee charges, the two $purchase charges and applicable taxes and surcharges In an effort to mutually resolve this matter, we canceled the two tablet lines ending in [redacted] and ***, effective on May 5, 2017, and applied credits totaling $to the account to offset the monthly service charges, reducing her balance to $ Additionally, we offered to credit the disputed equipment purchase charges, totaling $424, in full contingent upon her returning the leased equipment to us in good working condition within the next business days Ms [redacted] - [redacted] accepted our offer, and we have mailed her a Return Kit to the address on file to facilitate the return of the Samsung Galaxy Sdevices to our possession Once we verify that the equipment has been returned to us, we will apply credit to the account to offset the $purchase amount Further, we informed Ms [redacted] - [redacted] that she is responsible for the balance difference of $321.90, of which $is delinquent and subject to collections actions if not paid immediately We regret any inconvenience this matter may have caused Ms [redacted] - [redacted] and the loss of her business If we can be of further assistance related to this issue, she can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, LaDonna [redacted] Executive Services Analyst

July 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal inquiry filed by Mr [redacted] ***We appreciate your assistance in bringing our customers’ concerns to our attention and regret the circumstances that led to Mr***’s contacting your office once again According to the information received, Mr [redacted] stated that he was offered the option to cancel his account and Sprint would waive the remaining equipment charges, with the return of the equipment In addition to this offer, Mr [redacted] requested that his previous payments made on the Sprint account be refunded as he reports ongoing service issues During our previous conversations with Mr [redacted] on December 13, 2016, January 5, and July 7, 2017, as well as in our previous responses to the Revdex.com, we explained that as stated in our Terms and Conditions of Service, which can be viewed on our website, www.sprint.com, coverage and quality of wireless services and data speeds may be affected by conditions beyond our control Wireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structures As a result, customers may experience difficulty making or receiving calls when indoors If Mr [redacted] cancels his services prior to the fulfillment of installment agreements, his account will be assessed the remaining unpaid balance owed for the devices as stated in his installment agreement Although these charges would be valid, in an effort to bring about an amicable resolution to this matter, we agreed to waive the remaining balance on Mr***’s monthly installment billing agreements with the return of the associated undamaged devices to our warehouse This offer was valid through July 24, During our follow up conversation with Mr [redacted] on July 20, 2017, we confirmed that our network is performing within parameters Further, we reviewed the usage associated with his account and find consistent significate voice, text, and data usage As a result, we respectfully decline Mr***’s request for a refund of his previous paymentsHowever, we again extended the previous offer and he declined We regret any inconvenience Mr [redacted] may have experienced while attempting to address his network issues In an effort to reevaluate our position, I have discussed his concerns with our Executive & Regulatory Services management team After thoroughly reviewing Mr***’s reported concerns and our records, our position regarding this matter remains unchanged Although Mr [redacted] may disagree with our findings, we are confident that his concerns have been fully addressed and resolved to the best of our ability Consequently, all further inquiries regarding this matter will be met with the same response If Mr [redacted] has additional questions regarding this matter, he can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday through Friday, between a.mand p.m., Central TimeSincerely, Lori KExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I HAVE NOT REC'D A CALL OR CORRESPONDENCETHIS MATTER IS STILL UNRESOLVED UNTIL I SPEAK WITH A REPRESENTATIVE., Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am strongly rejecting this response because:I sent already my response before that I am rejecting thr business responseThe chat that I cited specifically noted by the associate that there was no reason not to unlock and it should be unblocked.it did not happened more timesThe associate at sprint did not understand why my device was not un locked because I did whatever needed.It looks that the associate from sprint now, Ms/Mr Michal did not even look at the chatDid not take any responsibility on Sprint’s wrong doing and does not answer to the point but instead writing a bunch of paragraphs that has nothing to do with matter at hand Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I have received different responses from several Sprint representatives regarding the credit remaining on my accountThey would not provide me with documentation to show the account has been closedI remain confused about the entire experience as to why they took so long to unlock my phone and close my accountEverything about this experience was terribleI will not do business with Sprint ever again, which is sad because I have been a good standing customer since Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will say, however, that as of this writing, my most recent bill from Sprint still had the $charge that was to be removedI have sent back the tablet and was assured I would no longer be chargedI am willing to wait through one more billing cycle to see if a correction is made to this month's bill as well as all future billsI will not pay the $portion of my bill when I pay this month's billIf the $is not removed by next month's bill, I will once again be contacting Sprint Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:at this time as a loyal customer of sprint I’m asking for the returns of my devices iPhone & because those phones was exchanged under advertisements and aggressive misleading sales associatesWe will like to return thes phones for our original devices and for our bill to resume to the original contractsThank you Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, regardless of the disclosures they refer to, they should be aware that their representative offered something by phone as a "special deal" that sounded like it was only available as he spoke I asked repeatedly for the sales person to confirm the offer price as the final amount appearing on my bill Fortunately, Sprint had retained a recording of that call to confirm that the price was misquoted and the the sales person refused to provide it to me in writing nor did he refer to the offer on the website.I believe consumers should be aware of this practice in the future and hopefully Sprint has either informed their sales staff of the correct terms or instructed them to be more truthful when obtaining the sale Regards, [redacted] ***

April 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Ms [redacted] stated that when she upgraded her devices she requested to purchase the devices on Installment Billing (IB) agreement and not Lease AgreementsMs [redacted] is requesting that the devices be removed from the Lease Agreements and placed on IB Agreements instead We spoke with Ms [redacted] on April 17, 2017, at which time she advised that this issue has already been resolvedWe reviewed the account and confirmed that he line ending in [redacted] has been credited $for the difference of lease amount each month for months and the End of Lease Purchase Option Amount of $ The line ending in [redacted] has had the eligibility reset and the lease agreement cancelledMs [redacted] states that these actions have resolved her concerns We regret any inconvenience this matter may have caused If I can be of further assistance with this matter, Ms [redacted] can contact the Executive & Regulatory Services department toll-free at ###-###-#### extension ext*** I am available Monday through Friday between 9:a.mand 6:p.m., Central Time Sincerely, Leland [redacted] *Executive Services Associate Analyst

July 6, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID [redacted] , [redacted] D [redacted] Sprint Account XXXXX*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] D ***We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms***’s complaint, she states that she was charged $for equipment that she returned to the storeMs [redacted] is requesting that she be credited for the $that was charged to her credit card We spoke with Ms [redacted] on June 29, 2017, and reviewed her accountWe confirmed that she was charged the $on March 21, We also confirmed that on April 22, 2017, the $was refunded due to Ms [redacted] disputing this through her bank This caused the charge of $to show up on Ms***’s account To resolve this matter, we have applied a credit of $on June 28, 2017, to offset the charge from Ms***’s accountWith this credit, Ms***’s account now shows a total amount due of $ We attempted to follow up with Ms [redacted] via phone and e-mail on July 3, 5, and 6, 2017, to speak with her regarding her account concerns and our findings In addition, we reviewed her account and her monthly charges are averaging around $120-$ We hope these actions have resolved Ms***’s concerns We regret any inconvenience this matter may have caused If I can be of further assistance, Ms [redacted] can contact the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 9:a.mand 6:p.m., Central Time Sincerely, Leland [redacted] *Executive Services Associate Analyst

January 12, [redacted] Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com Complaint [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] Dear Ms***: Sprint is in receipt of the above-referenced complaint of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] stated that while he has not received an invoice, he has received collection notices of service interruption for non-payment of services despite his efforts to establish payment arrangementsHe has requested that we waive his late fees or cancel his account associated Service Agreements We regret any inconvenience Mr [redacted] may have experienced while attempting to resolve this matterMr [redacted] can review his monthly invoice upon establishing an online account via our web site at www.sprint.comAlso, his service charges are forwarded to him via e-mail Our records reflect that a one-time $credit was applied to Mr [redacted] ’s account on January 8, 2016, as a courtesy to his reported concernFurthermore, Mr [redacted] ’s account balance was paid in full on January 8, As a result, his account balance is zero If we can be of further assistance regarding this matter, Mr [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Terrence M Terrence M Executive Services Analyst

June 29, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] expressed his dissatisfaction with some between his Sprint mobile device and other mobile numbers being charged against his monthly airtime allotment, advising that his rate plan includes unlimited mobile-to-mobile calling He also described unfavorable customer experiences during his attempts to address that matter Mr [redacted] requested that we correct the billing issue or terminate his services without cancelation fees We regret any misunderstanding that may have occurred regarding Mr [redacted] ’s mobile-to-mobile calling optionWhile we verified that his rate plan does include unlimited mobile-to-mobile calling, even to or from domestic mobile numbers associated with other carrier’s and networks while his device on the Sprint network, certain restrictions apply We explained that calls made to or received from Voice over Internet Protocol (VoIP) lines, whether attached to landline or mobile numbers, are not included and that calls to and from a Google Voice® number are considered landline calls and, therefore, do not fall within his mobile-to-mobile feature unless the Google Voice® number is also a Sprint wireless number During our conversation with him on June 27, 2017, we advised Mr [redacted] of the information outlined above We also advised that the numbers he provided as incorrectly billed are actually VoIP or Google Voice® numbers assigned to other networks Therefore, we confirmed that his account was billed correctly We also informed Mr [redacted] that, although we were unable to identify any error on the part of Sprint related to this matter, we verified that all of his disputed overage charges were previously credited as a one-time courtesy, with the understanding that future credit for this issue would not be warranted Mr [redacted] stated that he now understands the terms of his mobile-to-mobile option and is satisfied with our actions and response We appreciate Mr [redacted] ’s taking time to provide details of his experience with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that these concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience these matters may have caused If we can be of further assistance with these concerns, Mr [redacted] can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Clara CExecutive Services Analyst

January 5, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx Sprint Case [redacted] To Whom It May Concern Sprint is in receipt of the above-mentioned complaint of Ms [redacted] We appreciate the opportunity to respondWe regret any inconvenience this matter may have caused Ms [redacted] According to the information provided, Ms [redacted] states that when she ported her number to Sprint she was led to believe that she was eligible to receive a promotional gift card equal to the amount of her previous carriers cancellation charges; however, she has not received the gift card As a result, she is requesting that Sprint provide the gift card as promised Our records reflect that Ms [redacted] activated her Sprint account on December 12, 2016, for wireless telephone (xxx) xxx- We confirmed that she met the promotional offer requirements and a Visa gift card was processed in the amount of $on March 7, Our records further reflect that Ms [redacted] has not used the gift card; therefore, we contacted the Visa reward center at 1-855-512-and requested a replacement card be sent to Ms [redacted] Accordingly, she should allow up to ten business days for receipt of her replacement card Ms [redacted] expressed her satisfaction with this resolution If we can be of further assistance regarding this matter, Ms [redacted] can contact me by calling the Sprint Executive & Regulatory Services department toll-free at 1-844-828-8211, extension *** I am available Monday through Friday from 7:a.mto 4:p.m., Central Time Sincerely, Sean Jones Executive Services Analyst