Sprint Corporation

March 17, Revdex.com of Greater Kansas City Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above referenced complaint of Ms [redacted] *** We appreciate your assistance in bringing our customer’s concerns to our attention According to the information provided, Ms [redacted] stated that she was offered a free iPhone SE device with the purchase on an iPhone device via Sprint’s Leasing programAdditionally, Ms [redacted] stated that she has not received the credit towards the free iPhone SE device Furthermore, Ms [redacted] stated that her price plan should be updated to $per month for the three subscriptions associated with her account, in addition to the device monthly recurring charges However, the cost of her monthly recurring charges has exceeded the quoted amountMs [redacted] requested that Sprint review these matters; allow her the ability to return the free iPhone SE device on the promotional offer and keep the new iPhone device for $per month In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing We spoke with Ms [redacted] on March 8, and of 2017, to discuss her billing concernsDuring our conversations, we explained the details of her price plan and informed her that the required service credit to offset the monthly installment billing charge for the iPhone SE was not awarding since she previously took advantage of an incompatible promotional offer However, we offered and she accept a one time customer concession to apply monthly service credit of $to offset the device monthly charge or apply a one-time credit towards the full installment billing chargeMs [redacted] agreed to keep the subscription active on her Sprint accountFurthermore, we confirmed the price plan error on her January and February billing statements, which was corrected by applying a total credit of $172.55, with $account balance after credit Ms [redacted] remitted a credit card payment of $286.81, leaving $valid account balance We regret any inconvenience Ms [redacted] may have experienced while attempting to resolve this matter If I may be of further assistance, Ms [redacted] can contact me toll-free at ###-###-#### I am available Monday through Friday, between a.mand p.m., Central Time Sincerely, Beatrice RExecutive Services Associate Analyst

July 31, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by Ms [redacted] We appreciate the opportunity to address her concerns In the information provided, Ms [redacted] disputed the $Subsidized Phone Charges assessed to her Sprint account after upgrading her rate plan in April 2017, advising that those charges were not explained to her when she accepted her new plan She requested that we remove those charges The promotional rate plan Ms [redacted] accepted in April was designed for customers who activate equipment that was obtained on one of our device leases or installment billing purchase agreement As such, because Ms [redacted] accepted that rate plan on lines of service on which she activated equipment she purchased at reduced, subsidized pricing in exchange for two-year term agreements, the disputed $monthly Subsidized Phone Charges are valid Additional details related to our rate plan and equipment promotion and charges are available on our website at www.sprint.com During our conversation with Ms [redacted] , we explained the information outlined above We also explained that, although we are unable to identify any error on the part of Sprint related to her dispute of those valid charges, we applied credits totaling $each to her account to offset an amount equivalent to the dispute charges plus applicable taxes for the remainder her two two-year term agreements She indicated her satisfaction with our resolution We regret any inconvenience this matter may have caused Ms [redacted] and appreciate her continued patronage If she needs further assistance with this issue, she can contact me directly by calling our department toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, Michal MExecutive Services Analyst

August 10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information received, Mr [redacted] states that he was offered the iPhone On Us with Lease and Trapromotion with our sales team Mr [redacted] states that only of the lines is receiving the service credit of $each monthHe is seeking the credits for the additional lines dating back to time of activation In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing As stated in our now expired iPhone On Us with Lease and Trapromotion, customers must purchase a new iPhone 32GB on an month leaseMonthly service credit will apply within billing cycles and approval of this offer requires an eligible Smartphone trade inFinally, customers that did not qualify for the promotion but sent in their tradevice will receive an email from Sprint explaining they did not meet the eligibility requirements of the offerOur records reflect that Mr [redacted] does not qualify for the promotion because he has turned in devices that were not on the list of approved trade in phones We spoke with Mr [redacted] on August 8, 2017, and advised him of the aforementioned details Although we maintain that no credit is warranted, due to any possible misinformation and in an effort to bring about an amicable resolution, we agreed to apply a one-time lump sum adjustment of $to emulate the $service credit that would apply monthly for months towards the remaining lines Please note that account credits are not applied toward equipment installment billing or lease charges Therefore, regardless of the balance due, customers should pay their equipment charges in full each month by the payment due date Mr [redacted] confirmed his inquiry has been fully addressed and resolved We appreciate Mr [redacted] for taking the time to provide details of his experience with our customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes If we can be of further assistance, Mr [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard A Executive Services Analyst

April 14, Kansas City Revdex.com Ward Pkwy, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] M [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of *** M [redacted] submitted on April 4, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] expressed her dissatisfaction with her attempts to address her sales related concernsMs [redacted] stated that upon visiting a Sprint Retail Store location she stated that she was coerced into purchasing a new device in an attempt to resolve a previous errorMs [redacted] further stated that upon enrolling her lines of services on the Framily plan, she was unaware that she enrolled in Sprint’s Leasing programAdditionally, Ms [redacted] stated that upon purchasing her equipment, she paid full price for the devicesAlso, Ms [redacted] stated that Sprint promised to send her Visa Gift Cards based on her equipment purchase; however, she has not received the Visa Gift CardsAs such, Ms [redacted] requested that Sprint review these matters, and process her Visa Gift Cards to her accordingly Sprint has reviewed Ms [redacted] ’s complaintOur records reflect that as per Ms [redacted] ’s signed Service and Lease Agreements, on August 4, 2015, she portphone number ending in [redacted] and purchased and activated an iPhone 6s device via Sprint’s Lease programPlease be advised that effective on September 19, 2014, Sprint launched the Sprint Lease program, which gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the deviceLease payment varies by device and a down payment may be required and varies by customer and deviceWith a lease option, Sprint owns the deviceAt the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceMore information regarding the Lease program is available at our website, www.sprint.com/leaseAlso, our records reflect that she enrolled phone number ending in [redacted] in Sprint’s Framily plan Our records further reflect that on November 3, 2015, Ms [redacted] activate a new line of service associated with phone number ending in [redacted] and purchased and activated an iPhone 6s device via Sprint’s Lease programAlso, on August 12, 2016, she portand purchased and activated an iPhone 6s device associated with phone number ending in [redacted] via Sprint’s Leasing programPlease be advised that the aforementioned lines of services were enrolled in Sprint’s Framily plan Furthermore, our records reflect that on December 8, 2016, Ms [redacted] upgraded and purchased an iPhone Plus device associated with phone number ending in [redacted] via our Lease programAs such, our Contract Buyout program does not apply to the aforementioned sales related transaction We regret any possible misunderstanding that may have occurred related to the terms of our Contract Buyout Promotional offerAs stated in the Terms and Conditions of the Contract Buyout promotion, potential Sprint customers are required to potheir active wireless number(s) from [redacted] , [redacted] or ***Porting customers are required to upload their previous provider’s invoice with the Early Termination Fee(s) and/or Accelerated Device charges assessed to our website to register for the Buyout creditAdditionally, the customer must tutheir old cellular provider’s device to SprintOnce approved, expectation regarding the delivery of the Contract Buyout Reward Cards is to weeksSprint does not pay the previous provider directly for the Early Termination Fee(s) and/or Accelerated Device chargesAdditional information regarding the aforementioned promotion can be provided by our Sprint stores, retail third-party partners, our Customer Care department or located at our website at www.sprint.com/jointoday Our records reflect that in August 2015, phone number ending in [redacted] was not registered in our Contract Buyout programAdditionally, our records reflect that on October 28, 2016, Sprint processed and mailed an American Express Reward Card to the billing address on file, totaling $183, associated with phone number ending in ***Please be advised that Sprint is unable to process an American Express Reward Card associated with the upgrade of phone number ending in ***, since the equipment purchase does not qualify for our Contract Buyout program We regret any possible misunderstanding that may have occurred related to Ms [redacted] ’s equipment upgrade purchase and activation on December 8, associated with phone number ending in ***Additionally, please be advised that Ms [redacted] ’s signed Service and Lease Agreements do not reflect a promise or agreement to a Reward CardBased on a review of the aforementioned information, we were unable to confirm any sales related billing errors We communicated with Ms [redacted] via telephone and email on April 11, and of 2017, and relayed the aforementioned information to herIn an effort to further resolve her account concerns, we offered Ms [redacted] two options; 1) in an effort to retain her business, we have offered to apply a one time adjustment totaling $300, to offset a portion of her January through March billing statements or 2) she may cancel her three lines of services, by April 28, 2017, and utilize other competitor’s promotional offersAlso, she was encouraged to submit any additional supporting documentation that she may have that further supports her complaint to the undersigned by April 28, Ms [redacted] is aware that the aforementioned offer is valid until April 28, Ms [redacted] has confirmed her understanding of the information that was relayed to her We regret any inconvenience this matter may have caused Ms [redacted] If we can be of further assistance with this issue, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Chanda L Executive and Regulatory Services Analyst

We appreciate your assistance in bringing our customers’ account concerns to our attentionIn the information provided, Ms [redacted] requested refund due to overpayment made to her cancelled Sprint accountMs [redacted] indicated that her service was not cancelled as she requested, causing it to bill one extra month of service We appreciate Ms***’ taking the time to provide us with details of her experience with our customer service representativesWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and will utilize this input to improve our training and processes Our records reflect that phone number xxx-xxx- [redacted] was activated on Ms***’ account on July 22, On August 9, 2014, our records reflect that Ms [redacted] contacted our Care department and requested the cancellation of the aforementioned phone number, and was advised that it would be effective August 16, Inadvertently, this action did not take place, and the account assessed another month of billing, which was reflected on the September 20, billing statementOn September 15, 2014, our records reflect that phone number xxx-xxx- [redacted] migrated to our prepaid service provider, Virgin Mobile During our discussion with Ms [redacted] on April 15, 2016, the information outlined above was explained to herIn an effort to reach an amicable resolution, credits totaling $was applied to offset the final billing statementFurther, this adjustment was processed as a refund to be forwarded to Ms***’ attention within 7-business daysFurther, an outstanding credit balance of $from September 15, 2014, will be forwarded to Ms***’ attention Sprint regrets any inconvenience this matter may have causedIf Ms [redacted] has any questions regarding this matter, she may contact me at Sprint’s Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Wednesday and Friday between a.mand p.m., Central Time Sincerely, [redacted] * Executive Services Analyst

April 5, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxxx [redacted] Sprint Case [redacted] To whom it may concern: Sprint is in receipt of the above inquiry We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr [redacted] stated that he subscribed to the 50% off competitors price plan, and was informed his monthly bill estimate would be $plus taxes with auto pay, including international calls/unlimited text and the charges for two devices, remaining $for the remaining devices He stated that he was unable to call Mexico, and has not been received the prepaid card for his contract buyout offer for port-in Additionally, his he stated that his service was suspended due to a past due bill Mr [redacted] requested that we refund the taxes he paid for the purchased devices and credit his monthly service charges He also requested that his account not be sent to collections, so that his phone numbers are available for porting Sprint has partnered with a number of third-party retailers to distribute our products and services We are grateful for their assistance in promoting our services Our field representatives train third-party retailers on our policies, procedures, and products and regularly update resource materials for them to ensure accurate, up-to-date information is available to our existing and potential customers We regret any misinformation Mr [redacted] may have received regarding his service plan, pricing and promotions and appreciate his feedback regarding these issues The details of his experience will be forwarded to the appropriate managerial staff empowered to make changes in this areaIn our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing As stated in our Switch to Sprint promotion, Sprint covers switching fees of up to $via Visa Reward Card (less travalue provided at the point of sale) after online registration and new phone activation Customers must complete a buyback of their current working phone in good condition, wait for their final bill and then register for Contract Buyout Eligible switching fees include Early Termination or Equipment installment balance Taxes, surcharges, service plan charges, usage charges and late payment fees are not included Customer is responsible for paying their previous provider Additional information can be found on www.sprint.com/joinsprintSprint is committed to providing world-class customer service, and we stand behind our commitment with a 14-day Sprint Satisfaction Guarantee return policy on all our products You can return your device to the point of sale within that time period for a full refund (day of the days start when the device is activated) Sprint assesses a $restocking fee for devices and a $restocking fee for notebooks, netbooks or tablets However, if the device is returned in its’ original unopened package, no restocking fee is charged If your service plan required a service agreement, no termination fee is charged when you cancel within days of activation and the product is returned complete and undamaged Additionally, we will refund any activation fees within three days of activation You are responsible for all prorated monthly service charges, access and airtime charges, and the related taxes, surcharges and fees accrued on your account through the deactivation date Please also note that premium content charges, overage minute charges, roaming charges, and applicable long distance and/or International charges will be billed on your final invoice This policy may not reflect the additional return policies of our authorized third-party dealers or retailers Sprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet device Customers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed device There are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchased For additional information and eligibility requirements customers can visit www.sprint.com/easypay Based upon our research, Mr [redacted] account reflects that he purchased LG X power devices on Installment Agreements with the promotional offer: Get Up to LG X power Smartphones Free after a service credit on January 21, He also purchased Samsung Jon February 6, on Installment Agreements We confirmed that he subscribes to the 50% of competitors price plan on January 21, Mr [redacted] currently has the Sprint Open World plan on international capable devices, which includes free calling from the US to Mexico and Canada Additional information regarding Sprint Open World can be found on www.sprint.com/openworld Upon activation of service, Mr [redacted] was provided with a clear disclosure of his monthly recurring charges and equipment purchases and all other applicable fees and chargesFurthermore, we were able to locate signed copies of his electronic service agreement which includes a description of his service planBased on our review, we were unable to identify any miscommunication regarding the terms of his plan or other monthly charges on Sprint’s part during the activation of his current plan Therefore we respectfully decline his request for a refund or to place a hold on his account balances as they represent valid charges We spoke with Mr [redacted] on March 24, 2017, in an attempt to provide him the above information; however, during the course of our call, he informed us that the call was being recorded We respectfully declined his request to record and he elected to end the call We regret any inconvenience Mr [redacted] may have experienced while attempting to resolve this matter If I may be of further assistance, Mr [redacted] can contact me toll-free at ###-###-#### I am available Monday through Friday, between a.mand p.m., Central Time Sincerely, [redacted] R Executive Services Analyst

August 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In Mr***’s inquiry, he expressed his dissatisfaction with a payment he remitted toward the pay-off for his two tablet devices being applied toward his service charges instead He also described unfavorable customer experiences during his attempts to address that concern Mr [redacted] requested that nullify his contractual obligations with us We regret any possible misunderstanding that may have occurred regarding the application of Mr***’s July 11, 2017, payment Our records reflect that the $payment applied to his then-current account balance due and that, when his two tablet lease agreements were canceled on July 11, 2017, the associated accelerated lease cancellation charges were systematically assessed to his account and reflected as due immediatelyAs a result, he was notified of that past-due balanceHowever, once Mr [redacted] remitted his payment of his monthly bill amount on July 31, 2017, that payment satisfied his equipment billing and brought his account current with a zero balance During our August 11, 2017, conversation with Mr***, we explained the information outlined above We also offered to apply a one-time courtesy credit of $to offset a portion of his current month’s rate plan charges as a courtesy Mr [redacted] accepted that offer, and we applied the credit to his account as agreed We appreciate Mr***’s taking time to provide details of his experiences with our retail and Customer Care representatives We are continually seeking ways to improve the quality of service provided to our customers Please be assured that we value customer feedback and that these concerns have been forwarded to the appropriate managerial staff for further review We regret any inconvenience these mattes may have caused but are pleased that we were able to resolve Mr***’s reported concerns to his satisfaction If we can be of further assistance with these issues, he can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, Katherine DExecutive Services Analyst

Executive & Regulatory Services P.OBox Irving, TX March 23, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] , filed on behalf of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] stated that she has been billed for the line of service ending [redacted] for the past two years although the associated device has been obsolete She has requested to cancel the line of service and receive a credit for the last two years We spoke with Ms [redacted] via telephone on March 15, 2017, to discuss this matter in detail At her request, we canceled the line of service ending [redacted] effective March 18, However, our records reflect that Ms [redacted] ’s initial request to cancel the line of service ending [redacted] was in January Therefore, we are unable comply with her request for a credit to offset associated monthly service charges prior to January We regret any inconvenience Ms [redacted] may have experienced while attempting to resolve this matter If I can be of further assistance regarding this matter, I can be reached directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday, between 9:a.mand 5:p.m., Central Time Sincerely, Terrence MExecutive Services Analyst

August 23, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # 12296167, [redacted] Sprint Account #xxxxx Sprint Case # To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of [redacted] , submitted on July 31, We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms [redacted] ’s filing, she expressed her dissatisfaction with her Samsung Galaxy Note device malfunctioning associated with phone line ending in Ms [redacted] stated that she had an unfavorable customer service experience while attempting to address and resolve her equipment concerns Ms [redacted] stated that she was forced to upgrade her line of service to a new device Ms [redacted] requested that Sprint review this matter, waive any Activation Fees and allow her the ability to return her new device without penalty In addition, she requested that we allow her the ability to process an insurance claim with our program administrator, Asurion for the aforementioned device Sprint has reviewed Ms [redacted] ’s complaintPlease note that all new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warranty Sprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device on their phone line TEP provides Sprint customers with a cost efficient way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warranty Since Ms [redacted] subscribes to TEP on phone line ending in 0790; therefore, if she is experiencing a problem with her device she may visit her local Sprint Service and Repair Center for diagnostic testing At that time, if it is determined to have a manufacturer’s defect, and is still within the limited one-year manufacturer warranty period, she may send the defective device directly to the manufacturer for repair and/or replacement under the provisions of the manufacturer’s limited one-year warrantyMs [redacted] is responsible for shipping costs and may incur additional costs if the manufacturer determines the device issue is not covered by their manufacturer’s warranty If the problem with Ms [redacted] ’s device is covered under the Equipment Replacement Program (ERP) insurance portion of TEP, she should contact Asurion, our TEP program administrator, to file a claim A deductible of $to $350, depending on the device model, is required at claim approval Further details regarding TEP and the coverages under ESRP and ERP is available on our website at www.sprint.com/tep Furthermore, our records indicate that on July 25, 2017, Ms [redacted] contacted our Customer Care group to report that her device associated with phone line ending in was defective and requested that we waive the $equipment insurance deductibleDuring the call, we explained to Ms [redacted] that we are unable to waive the $equipment insurance deductibleHowever, advised her that she is eligible to upgrade the device associated with the phone line ending in Accordingly, Ms [redacted] upgraded the device associated with phone number ending in on July 25, 2017, and activated a Samsung Galaxy SSpecial Edition device via Sprint’s Leasing program at a local Sprint Retail Store locationAlso, our records indicate that our Customer Care group applied an adjustment of $ on August 1, 2017, as a courtesy for her equipment concernsThis adjustment is reflected on Ms [redacted] ’s August 14, 2017, billing statement We spoke with Ms [redacted] on August 22, 2017, and relayed the aforementioned information In an effort to ensure a satisfactory and mutually acceptable resolution, we offered to have our program administrator, Asurion to contact Ms [redacted] , enabling her the ability to file an insurance claim or she may visit our website, www.sprint.com/tepprotection In addition, we agreed to allow her the ability to return Samsung Galaxy SSpecial Edition device To facilitate the return of the aforementioned device, we mailed a return kit to her address on fileUpon receipt of the aforementioned at our Returns warehouse, we will cancel the Lease Agreement and waive equipment related cancellation chargesIn addition, we agreed to reset her handset upgrade eligibility on phone line ending in , we offered and Ms [redacted] accepted a one-time courtesy adjustment of $to offset a portion of her account balance This adjustment will appear on her September 10, billing statementAccordingly, Ms [redacted] advised us that this matter has been addressed to her satisfaction and she did not require further assistance We appreciate Ms [redacted] taking time to provide details of her experience with our Retail Store location and Customer Care group We are continually striving to improve the quality of service provided to our customers Please be assured that we value Ms [redacted] ’s feedback and that her concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience that Ms [redacted] may have experienced while attempting to resolve the aforementioned concerns If we can be of further assistance, Ms [redacted] can reach us by calling the Executive & Regulatory Services department toll-free at 1-855-848-3280, ext I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina S Executive Services Analyst

February 5, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Account xxxxx***, [redacted] Case [redacted] Dear Ms***: Sprint is in receipt of the above referenced complaint of [redacted] ***We appreciate your assistance in bringing our customers’ concern to our attention Based on the information provided in the inquiry, Mr [redacted] states that a Galaxy Sis defective and requested to complete an exchange although the device is not subscribed to Total Equipment Protection (TEP) All new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warrantySprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device on their phone lineTEP provides Sprint customers with a cost efficient way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warranty We spoke with Mr***, an authorized user on February 2, 2016, to address the equipment concernsAt that time, we advised him that because he does not subscribe to TEP, if he is experiencing a problem with his device he may visit his local Sprint service and repair center for diagnostic testingAt that time, if it is determined to have a manufacturer’s defect, and is still within the limited one-year manufacturer warranty period, he may send the defective device directly to the manufacturer for repair and/or replacement under the provisions of the manufacturer’s limited one-year warrantyMr [redacted] would be responsible for shipping costs and may incur additional costs if the manufacturer determines the device issue is not covered by their manufacturer’s warranty If the problem with Mr***’s device is not covered under the provisions of the limited one-year manufacturer’s warranty, or the warranty period for the device has expired, or the customer does not want to send the device to the manufacturer, the customer has the following options: if the device has an issue that is deemed repairable by the Sprint service and repair center, he may have the device repaired or replaced at a Sprint service and repair center for a feeIf the device is not deemed repairable by the Sprint service and repair center, the customer will need to purchase a replacement device After review of Mr***’s concern, we have agreed to provide a one-time $credit to his account if he elects to visit a Sprint service & repair location for device testingAlternately, we have directed Mr [redacted] to work directly with the device manufacturer under the limited one-year warranty We regret any inconvenience that these matters may have causedIf I can be of further assistance, Mr [redacted] can reach me at the Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John C Executive Services Analyst

We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr [redacted] is dissatisfied with Sprint’s service coverage in his areaAs a result, he is requesting that we cancel the account with a waiver of his lease cancellation charges We regret that Mr [redacted] ’s experience with service in his local calling area is falling short of his expectationsWe constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customersAs with the nature of the wireless industry, Sprint does not guarantee blanket coverage We spoke with Mr [redacted] on February 29, 2016, and apologized for any inconvenience he may have experienced as a result of this issueAlthough we maintain that the lease agreements are valid, in an effort to bring about an amicable resolution, we agreed to waive the remaining balance on his two lease agreements associated to his account with the return of the associated undamaged devices to our retail storeWe provided Mr [redacted] the address of the closest corporate store in his areaWe will credit the lease accelerated charges upon receipt of the devicesMr [redacted] agreed to contact us once he has returned the devicesThis offer is valid for a period of days from the date of this response We appreciate Mr [redacted] ’s taking the time to provide us with the details of his customer service experienceWe regret that the level of service he received was not indicative of the world-class service we strive to provideThe feedback he provided has been forwarded to the appropriate management staff for further review If I may be of further assistance with this matter, please contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####I am available Monday, Tuesday, Thursday and Friday from a.mto p.m., Central Time Sincerely, [redacted] * Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Dorothy ***

March 8, Kansas City Revdex.com Ward Parkway Kansas City, MO [redacted] Re: Revdex.com File # [redacted] , [redacted] Sprint Account: XXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] ***, submitted on February 6, We appreciate your assistance in bringing our customer’s concerns to our attention Ms***’s filing expressed her dissatisfaction with Sprint’s inability to activate iPhone devices from her previous wireless service providerAs a result, she offered a promotion for an iPhone device as well as receiving an iPhone 6s device with a monthly recurring charge of $per monthAdditionally, Ms [redacted] stated that the monthly recurring charges for the iPhone devices were reflecting $per monthFurthermore, Ms [redacted] stated that she had an unfavorable customer service experience while attempting to resolve her account concernsTherefore, Ms [redacted] requested that Sprint review these matters and adjust her account accordinglySprint has reviewed Ms***’s complaint We spoke with Ms [redacted] on February 9, 2017, to further discuss her concerns During that conversation, we advised Ms [redacted] that we would investigate her concerns and follwith her accordingly According to our records, Ms [redacted] established services with Sprint on December 21, Furthermore, our records indicate that on December 21, 23, and of 2016, Ms [redacted] activated phone lines ending in ***, ***, ***, and ***At that time, she purchased four devices via Sprint’s Monthly Installment programSprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet device Customers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed device There are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchasedFor additional information and eligibility requirements customers can visit www.sprint.com/easypay Upon further review, our records indicate that phone line ending in [redacted] was activated on December 26, 2016, and Ms [redacted] purchased a device via Sprint’s Leasing program Please note effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device Lease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the device At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device For further information regarding Sprint Leasing please visit www.sprint.com/lease To further investigate Ms***’s concerns, we engaged our Retail Stores Management team for further assistance As a result of the investigation, we have confirmed that Ms [redacted] was contacted by a member of our Retail Stores Management team to further discuss and resolve her account concernsIn addition, Ms [redacted] was informed that the aforementioned promotion normally takes to billing cycles prior to reflecting on the account To provide closure for this matter, we have agreed to apply a partial credit of $to her account This credit will offset a portion of her monthly recurring charges as reflected on the December 2016, January and February billing statements, which would reflect on the March billing statement We spoke with Ms [redacted] on March 7, 2017, to relay the aforementioned information and resolution to her Ms [redacted] accepted our resolution and expressed her satisfaction with Sprint’s efforts resolving her account concerns We appreciate Ms [redacted] taking time to provide details of her experience with Sprint We are continually striving to improve the quality of service provided to our customers Please be assured that we value Ms***’s feedback and that her concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience Ms [redacted] may have experienced while attempting to resolve this matterIf we can be of further assistance with these matters, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext., *** I am available Monday through Friday between 7:a.mand 4:p.m., Eastern Time Sincerely, /s/ Catherine [redacted] Catherine [redacted] Executive & Regulatory Services Analyst

May 23, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal complaint of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attentionAccording to Mr [redacted] ’s complaint, he states that he was informed that he would receive a credit to his account in the amount of $532.80; however, after review of his account online he has confirmed a credit in the amount of only $Mr [redacted] is requesting to receive the remainder of his credit in the amount of $We spoke with Mr [redacted] on May 17, 2017, in regard to his account concernsWe confirmed that a credit in the amount of $was applied to account XXXXX [redacted] on May 3, Another credit in the amount of $was applied on May 9, 2017, for a total credit of $There is a credit balance to the account in question in the amount of $Mr [redacted] understood the information provided We regret any frustration this matter may have caused If I may be of further assistance regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central TimeSincerely, LaToya [redacted] Executive Services Analyst

March 30, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] Account xxxxx***, [redacted] Case [redacted] To Whom It May Concern: The above-referenced inquiry has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concern to our attention According to the information provided, Ms [redacted] stated that she did not receive a promotional monthly credit offer when she upgraded to a new one device She is requesting that a credit be applied to offset the missing credit she was offered In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information As stated in our 50% iPhone offer, as stated in the terms of that offer, qualified customers should allow three billing cycles for their promotional credit to award Our records reflect that Ms [redacted] accepted this offer in January We spoke with Ms [redacted] on March 22, At that time, we offered her a one-time account lump sum credit of $to emulate the monthly credit she would receive for the above mentioned offer At that time Ms [redacted] ’s verified satisfaction with the resolution We will follon her April billing statement, which will be her third statement to validate the promotion If at that time we confirm that the promotion will award, the above lump sum credit may be reversed We regret any inconvenience that these matters may have caused If I can be of further assistance, I can be reached at the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

June 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] -Rebuttal, [redacted] ***- [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal of Ms [redacted] ***- [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention once again In her rebuttal, Ms***- [redacted] expressed her dissatisfaction to our response to her initial filing regarding her coverage, billing, and with the amount of credit that she was offered As a result, she is requesting that this matter be reviewed once again Ms***- [redacted] ’s account concerns were referred to a member of our management executive team Our records reflect that, in an effort to bring closure to her billing concerns, she was offered a $credit to offset a portion of her charges She accepted our offer and her account was credited for the aforementioned amount on June 22, Further, Ms***- [redacted] remitted a payment of $for her remaining balance As a result, her account reflects a zero balance If we can be of further assistance regarding this matter, Ms***- [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Minnie SExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because we reached an agreement forhe billing issue, and I want to thank sprint for fixing the problemHowever, the buy out process is still isn't resolved Regards, [redacted]

August 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the supplemental inquiry of Ms [redacted] , which is in response to our July 24, 2017, correspondence In Ms [redacted] ’s supplemental inquiry, she states she did not receive a return kit for her device She states she contacted our office and was informed that another return kit order was mailed; however, she did not receive the second return kit eitherAs a result, she requests that this matter be resolved We spoke with Ms [redacted] on August 10, 2017, and confirmed that she still has not received the noted return kit We reviewed her address with her and discovered that the address was entered incorrectly As a result, we updated our recordsOn August 16, 2017, we received an email from Ms [redacted] , confirming receipt of the return kit Once the device is confirmed returned, we will process a refund for the related device charges We regret any inconvenience this matter has caused Ms [redacted] If I can be of further assistance, I can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Alethea BExecutive Services Analyst

Re: Revdex.com Case # [redacted] , [redacted] Sprint Account # XXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] submitted on October 19, We appreciate your assistance in bringing our customer’s concern to our attention We are pleased to inform you that we have addressed Mr [redacted] ’s concern According to the information provided, Mr [redacted] stated that a Customer Care representative requested his username and password for his online My Sprint accountMr [redacted] requested that Sprint review this matter Sprint has reviewed Mr [redacted] ’s complaint Our records indicate Mr [redacted] contacted our Customer Care group on October 15, 2016, with regards to his device concerns At that time, Mr [redacted] was asked for his username and password to assist him with his device concerns This was a violation of Sprint’s policies and Sprint has addressed this matter and taken appropriate action in accordance with our policies Please be assured that this experience is not indicative of the level of service we expect from our employees We spoke with Mr [redacted] on October 21, 2016, regarding his concerns We explained to him, we were able to identify the representative involved in his complaint This experience is not indicative of the level of service we expect from our employees We apologize for any inconvenience Mr [redacted] may have experienced regarding this matter If we can be of further assistance with this issue, Mr [redacted] can contact me by calling our Executive & Regulatory Services Department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time Sincerely, /s/ Terrance [redacted] Terrance [redacted] Executive & Regulatory Services

May 5, Revdex.com Ward Parkway, Suite Kansas City, MO RE: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint filed by Ms [redacted] *** We appreciate the opportunity to address her account concerns According to the information provided, Ms [redacted] states that when she modified her service plan in August to an unlimited service plan, her employee discount was removed from her account As a result, she is requesting that Sprint apply the monthly discount We regret any possible misunderstanding that Ms [redacted] may have had regarding our Sprint Discount Program Our records reflect that on August 22, 2016, Ms [redacted] modified the service plan on her wireless account xxxxx [redacted] to reflect an unlimited service plan option Although her account is eligible for the discount; unfortunately, her service plan is not eligible for the Sprint Discount Program (SDP) because the plan is already deeply discounted Our records further reflect that on December 9, 2016, Ms [redacted] modified her service plan to reflect the GB High Speed Data Share plan Ms [redacted] has the option to change her service plan at any time, and the change will become effective at the start of her next billing cycle Although we were unable to identify a Sprint billing error, in an effort to reach an amicable resolution to this matter, and to achieve closure, we agreed to credit Ms***’s account $for the discount she would have received on her August through November invoicesMs [redacted] expressed her satisfaction with this resolution Sprint is continually seeking ways to improve the quality of service provided to our customers Please be assured that we value Ms***’s feedback and will utilize her input to improve our training processes We regret any inconvenience this matter may have caused If Ms [redacted] has any further concerns, she can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday, through Friday between a.mand p.m., Central Time Sincerely, Sean [redacted] Executive Services Analyst