Sprint Corporation

January 5, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx Sprint Case [redacted] To Whom It May Concern Sprint is in receipt of the above-mentioned complaint of Ms [redacted] We appreciate the opportunity to respondWe regret any inconvenience this matter may have caused Ms [redacted] According to the information provided, Ms [redacted] states that when she ported her number to Sprint she was led to believe that she was eligible to receive a promotional gift card equal to the amount of her previous carriers cancellation charges; however, she has not received the gift card As a result, she is requesting that Sprint provide the gift card as promised Our records reflect that Ms [redacted] activated her Sprint account on December 12, 2016, for wireless telephone (xxx) xxx- We confirmed that she met the promotional offer requirements and a Visa gift card was processed in the amount of $on March 7, Our records further reflect that Ms [redacted] has not used the gift card; therefore, we contacted the Visa reward center at 1-855-512-and requested a replacement card be sent to Ms [redacted] Accordingly, she should allow up to ten business days for receipt of her replacement card Ms [redacted] expressed her satisfaction with this resolution If we can be of further assistance regarding this matter, Ms [redacted] can contact me by calling the Sprint Executive & Regulatory Services department toll-free at 1-844-828-8211, extension *** I am available Monday through Friday from 7:a.mto 4:p.m., Central Time Sincerely, Sean Jones Executive Services Analyst

September 25, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com File [redacted] , Tiffanie [redacted] Sprint Account XXXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint We appreciate your assistance in bringing our customers’ concerns to our attention In her complaint, Ms [redacted] stated that her attempts to upgrade the two iPhone 6S Plus devices on her account have been unsuccessful Ms [redacted] further stated that the network is not recognizing that she has reset her devices to the manufacturer’s default settingsMs [redacted] is requesting that Sprint review this matter Sprint has reviewed Ms [redacted] ’s complaintWe spoke with Ms [redacted] on September 20, We advised Ms [redacted] that Sprint has confirmed that she has reset her devices to the manufacturer’s default settings Ms [redacted] may now upgrade her two iPhone 6S Plus devices Ms [redacted] expressed her satisfaction with the resolution We regret any inconvenience this matter may have caused If we can be of further assistance with this matter, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll free at ###-###-####, extension *** I am available Monday through Friday, from 8:a.mto 4:p.m., Eastern Time Sincerely, /s/ Taheera L Taheera LExecutive Services Analyst

January 12, [redacted] Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com Complaint [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] Dear Ms***: Sprint is in receipt of the above-referenced complaint of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] stated that while he has not received an invoice, he has received collection notices of service interruption for non-payment of services despite his efforts to establish payment arrangementsHe has requested that we waive his late fees or cancel his account associated Service Agreements We regret any inconvenience Mr [redacted] may have experienced while attempting to resolve this matterMr [redacted] can review his monthly invoice upon establishing an online account via our web site at www.sprint.comAlso, his service charges are forwarded to him via e-mail Our records reflect that a one-time $credit was applied to Mr [redacted] ’s account on January 8, 2016, as a courtesy to his reported concernFurthermore, Mr [redacted] ’s account balance was paid in full on January 8, As a result, his account balance is zero If we can be of further assistance regarding this matter, Mr [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Terrence M Terrence M Executive Services Analyst

September 30, Revdex.com Ward Pkwy, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint for [redacted] ***This complaint was served to Sprint on September 16, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr [redacted] expressed his dissatisfaction with the level of customer service he received from our Customer Care group while attempting to address his equipment concernsMr [redacted] stated that on August 17, 2016, he upgraded phone number ending in [redacted] and purchased a Samsung Galaxy Note device via a two year Service AgreementAs such, he stated that Sprint advised him that his purchase was eligible to enroll in Sprint’s$Loyalty programHowever, his monthly invoices have not reflected the aforementioned monthly discountAs a result, Mr [redacted] is requesting that Sprint review this matter and enroll phone number [redacted] into Sprint’s $Loyalty program Sprint has reviewed Mr***’s complaintOur records reflect that on August 17, 2016, Mr [redacted] contacted Sprint’s Telesales department and upgraded phone number ending in [redacted] to a Samsung Galaxy Note deviceAs such, our records reflect that Mr [redacted] had the options to purchase the device via Sprint’s two year Service Agreement or Leasing programsPlease note that enrollment in Sprint’s $Loyalty program required that the aforementioned device be enrolled in our Lease program and on a qualified rate planFurthermore, our records reflect that Mr [redacted] was enrolled in a qualifying rate planHowever, Mr [redacted] opted to purchase the device via our two year Service Agreement vsLease programPlease be advised that cancellation of services prior to fulfilling the two-year Service Agreement will result in an Early Termination Fee chargeBased in the aforementioned information, Mr***’s equipment purchase did not qualify for enrollment in our $Loyalty programAs such, Sprint is unable to identify a sale’s error During a series of conversations with Mr [redacted] from September through of 2016, we have reiterated the aforementioned information to himAlthough no billing or sale errors were identified, in an effort to reach an amicable resolution regarding this matter, on September 29, 2016, we applied a one-time $adjustment to his account to offset a portion of his August through September invoicesMr [redacted] has expressed his satisfaction regarding the resolution of his concerns We regret any inconvenience this matter may have caused Mr***We assure you that Sprint is committed to providing excellent service on every contact, with every customerPlease be advised that we take every inquiry seriously and we appreciate Mr***’s feedback If we can be of further assistance with this issue, Mr [redacted] can contact me by calling our Executive & Regulatory Services Department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Chanda L Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I HAVE NOT REC'D A CALL OR CORRESPONDENCETHIS MATTER IS STILL UNRESOLVED UNTIL I SPEAK WITH A REPRESENTATIVE., Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am strongly rejecting this response because:I sent already my response before that I am rejecting thr business responseThe chat that I cited specifically noted by the associate that there was no reason not to unlock and it should be unblocked.it did not happened more timesThe associate at sprint did not understand why my device was not un locked because I did whatever needed.It looks that the associate from sprint now, Ms/Mr Michal did not even look at the chatDid not take any responsibility on Sprint’s wrong doing and does not answer to the point but instead writing a bunch of paragraphs that has nothing to do with matter at hand Regards, [redacted]

May 4, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed her dissatisfaction with repeated interruptions of her Sprint services for non-payment due to her not receiving her monthly invoices Shei requested that we credit her account balance in full and send a $prepaid reward card We regret any possible misunderstanding that may have occurred related to Ms [redacted] ’s billing and referenced service interruptions Our records reflect that she was not receiving paper bills because her account was enrolled in our eBilling option; however, her monthly invoices were available for her review on our website In addition, we confirmed that her services have been suspended for non-payment on multiple occasions due to her not remitting payment in full by the due date, leading to unpaid balances being carried forward to the following bill cycle During our conversation with Ms [redacted] on April 21, 2017, we provided the information detailed above We also offered to update her account billing method from eBill to paper billing She accepted that offer, and we updated her account as requested We then advised Ms [redacted] that, based on the nature of her remaining reward card and account billing issues, we would need additional time to review and would follow up with her We verified that Ms [redacted] qualified for reimbursement totaling $for participating in our Contract Buyout offer and that a $prepaid reward card for that promotion was mailed to her address on file in January Two additional $prepaid reward cards were mailed to her in February In addition, we were unable to identify any billing error associated with her account; therefore, we mailed copies of her December through April invoices to her so she can review her charges We attempted to follwith Ms [redacted] at the alternate telephone number she provided to discuss our findings in further detail, but we were advised by the person who answered that she was not at that number We also sent folle-mails to her on May and 4, 2017, asking her to contact us To date, she has yet to respond to usWe invite Ms [redacted] to contact us once she receives her invoices We appreciate Ms [redacted] ’s taking time to provide details of her experiences with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience Ms [redacted] may have experienced as a result of these concerns If we can be of further assistance with these issues, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Minnie SExecutive Services Analyst

November 23, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case— [redacted] Revdex.com Referral Name— [redacted] *** Sprint Case— [redacted] Dear Mr [redacted] : Sprint is in receipt of the above-referenced complaint of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In Ms***’s complaint, she stated that she signed up for our Switch to Sprint promotional offer Ms [redacted] stated that she is paying more than anticipated During our conversation with Ms***, we advised that she is currently subscribed to our percent off of the Verizon 2GB plan on both of her lines She also has two devices on our installment billing plan; however, will receive a monthly credit for one of the devices as a result of a Buy One Get One promotion As a one-time courtesy, we applied credits totaling $to Ms***’s account to offset the activation fee and prorated charges reflected on her November invoice Ms [redacted] will see these credits reflected on her next invoice We regret any inconvenience this matter may have caused If I may be of further assistance with this matter, you can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Kala C Executive Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:Sprint failed to accept responsibility for them not unlocking phone for months.And lost me a buyer at that time the phone had valueNow I’m stuck with two cdma worthless phonesThat I paid $just months agoOffering a $dollars is a jokeThey have lost me as a customer.Regards, [redacted] ***

April 20, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] ***We appreciate your assistance in bringing our customers’ concerns to our attentionAccording to Mr***’s inquiry, he recently learned that one of his lines was incurring a $duplicated text messaging optionAs a result, he requested reimbursement of the option from the point of duplication in December We regret the circumstances that prompted Mr***’s complaintOur records indicate that we discovered the duplicated text messaging option and subsequently removed it from Mr***’s account on April 14, It appears that the option was an ato his former service plan and should have been expired when he switched to an all-inclusive plan in December As a result, we contacted Mr [redacted] on April 19, 2016, to advise that credits totaling $were applied to his account as reimbursement of the duplicated option from December through currentThis credit also includes reimbursement of applicable taxes and surchargesMr [redacted] expressed satisfaction with the actions taken We appreciate Mr [redacted] for taking time to provide details of his recent customer service experienceWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and will utilize this input to improve our training and processes We apologize for any inconvenience Mr [redacted] may have experienced as a result of this matterShould Mr [redacted] have any further questions, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April [redacted] Sprint Executive Analyst

December 13, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Rebuttal Case [redacted] Sprint Account xxxxx2880, Chike O [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal filed by MrChike O [redacted] We appreciate your assistance in bringing our customer’s concerns to our attention once againIn MrO [redacted] ’s subsequent filing, he expressed his overall dissatisfaction with our initial response to his prior filing, stating that he was previously informed that his monthly billing would be reduced; however, his recent invoice was $ During our December 12, 2017, conversation with MrO [redacted] , he expressed his dissatisfaction with our original account findings and stated that when he established service with us, he believes he was advised that his total monthly billing would be under $a month; however, it is closer to $a monthAdditional review of MrO [redacted] ’s account records show that the Electronic Service Agreement (ESA) signed by him on February 17, 2017, shows estimated monthly charges totaling $150, before applicable taxes and surcharges; however, this ESA only includes the Installment Billing Agreements (IBA) for two of his four lines at $each for lines ending in and The two IBAs for lines and for $each were excludedThe ESA also reflects monthly recurring plan charges totaling $and two $charges for the Total Equipment Protection (TEP) option for lines and Had the two IBAs for $each been included, his monthly charges would have totaled $216, before taxes and surchargesMrO [redacted] is receiving one $Buy One Get One monthly credit and two $service credits to offset the IBA charges on three of his four linesTo reduce his monthly charges, TEP ($26) and Visual Voicemail (VVM - $2.99) were canceled on November 11, He also enrolled in our Automatic Payment (AutoPay) option on October 6, 2017, which will offset the $Account Spending Limit (ASL) fee and reduces the MRC for each of his lines by $each month as long as he remains enrolled in both the AutoPay and eBill optionsMrO [redacted] ’s November bill reflects the prorated credits for the cancelation of TEP, VVM and the ASL fees; however, his line ending in incurred international long distance charges totaling $MrO [redacted] ’s promotional monthly plan charges, as long as he remains enrolled in AutoPay and eBill, will be $+ $for one IBA = $123, before taxes and surcharges, through March 31, At that time, this service plan’s rates will increase to $for line one, $for line two and $each for lines and 4, with Autopay enrollmentIt is important to note that additional services utilized, like international texting, Premium Services, etc., will be billed in addition to MrO [redacted] ’s monthly charges As explained in our response to MrO [redacted] ’s original complaint, the IBAs for all lines participating in the BOGO promotional offer must remain active for the full length of the 24-month agreement, which will be satisfied on January 1, In the event that a line participating in a BOGO offer terminates an IBA or pays the IBA in full prior to fulfillment of the agreement, the BOGO promotion ceases to awardWe were unable to identify a Sprint billing error We appreciate MrO [redacted] ’s business and regret any frustration he may have experienced as a result of these mattersWe have set follow up to review his next bill to confirm that he is billing as outlined above; however, if MrO [redacted] needs further assistance with this matter in the interim, he can contact us by calling our Executive & Regulatory Services department toll-free at 1-844-282-8211, extension ***I am available Monday, Tuesday, Wednesday and Friday between a.mand p.m., Central Time Sincerely, Linda W Executive Services Analyst

May 17, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case— [redacted] Revdex.com Referral Name— [redacted] Sprint Account—xxxxx [redacted] Sprint Case— [redacted] To Whom It May Concern: Sprint is in receipt of the complaint of Ms [redacted] ***We appreciate your assistance in bringing our customers’ concern to our attention According to the information provided in the complaint, Ms [redacted] ported over to Sprint on February 18, She states that she was offered four iPhone devices at no cost with the return of her previous devicesMs [redacted] also she was billed $and would have this amount would be refundedMs [redacted] further stated her billing costs should be around $plus taxes and surcharges We spoke with Ms [redacted] on May 16, We explained that our iPhone On Us with Lease and Trade In promotion did not award due to a systematic issue on the back endWe have agreed to issue the adjustment of $to her account to offset an activation fee chargeWe also agreed to credit her account $to offset the equipment charges from the February, March, and April invoicesThese adjustments left a current of balance of $ -We further will adjust the account $each month to offset the costs of the leased equipmentWe have confirmed that she is currently on our Unlimited Freedom plan that will cost her $for her first line and $for her second line with her auto pay discount plus her taxes and surchargesThe other three lines are at a zero dollar costThis promotion will run through March 31, Effective September 19, 2014, Sprint launched the Sprint Lease program, an option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the deviceLease payment varies by device and a down payment may be required and varies by customer and deviceWith a lease option, Sprint owns the deviceAt the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceFor further information regarding Sprint Leasing please visit www.sprint.com/lease We regret any inconvenience that this matter may have causedIf we may be of further assistance with this matter, Ms [redacted] can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-####, EXT ***I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Katherine D Executive Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I have received different responses from several Sprint representatives regarding the credit remaining on my accountThey would not provide me with documentation to show the account has been closedI remain confused about the entire experience as to why they took so long to unlock my phone and close my accountEverything about this experience was terribleI will not do business with Sprint ever again, which is sad because I have been a good standing customer since Regards, [redacted]

July 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Mr [redacted] We appreciate having the opportunity to address his account concerns In his inquiry, Mr [redacted] states that he is being overcharged by Sprint by $He is also disputing the reconnect fee that was assessed to his account after his service was recently suspendedAdditionally, he states that he has four devices which were purchased under a Buy One, Get One (BOGO) promotional offer and with his $service plan, his bill should average $monthly; however, his bills have been higherAs a result, he is requesting that Sprint provide a breakdown of his monthly charges We regret any possible misunderstanding that may have occurred related to Mr [redacted] ’ Sprint billing and the terms of our referenced equipment promotion However, based on our review, we were unable to identify any billing error associated with his Sprint account Our records indicate that Mr [redacted] was assessed a $reconnect fee in December 2016, because his account was restored after a previous suspension Although the reconnect fee is valid and would normally be sustained, as a goodwill gesture, we applied a one-time credit of $to Mr [redacted] ’ account to offset this fee on June 13, During our conversat6ion with Mr [redacted] on July 6, 2017, we confirmed that his account is configured with the Simple Choice GB percent off service plan The Simple Choice GB percent off plan consists of unlimited talk, text and GB of data He also has four Lease AgreementsThe sum of his monthly charges total $before applicable discounts, taxes and surchargesOur records reflect that Mr [redacted] had subscribed to the same calling plan for more than six months, and we do not show any excess charges in relation to his service planWe reviewed his account and confirmed that he is also receiving the BOGO credits as promised The credits of $were applied to his account on July 6, 2017, and will be reflected on his July invoice Our records reflect Mr [redacted] has been receiving these monthly credits on the 6th of each month since August Please note the promotional credits will continue to be applied on the 6th of each month through the end of the device contract end dates Despite being unable to confirm that a Sprint billing error occurred, as a goodwill gesture, we applied a one-time credit of $to his account to offset a portion of the disputed charges incurred Mr [redacted] accepted our offer and understands the billing on his account moving forward We regret any inconvenience this matter may have causedIf Mr [redacted] has any further concerns, he can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Sean [redacted] Executive Services Analyst

July 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal inquiry filed by Mr [redacted] ***We appreciate your assistance in bringing our customers’ concerns to our attention and regret the circumstances that led to Mr***’s contacting your office once again According to the information received, Mr [redacted] stated that he was offered the option to cancel his account and Sprint would waive the remaining equipment charges, with the return of the equipment In addition to this offer, Mr [redacted] requested that his previous payments made on the Sprint account be refunded as he reports ongoing service issues During our previous conversations with Mr [redacted] on December 13, 2016, January 5, and July 7, 2017, as well as in our previous responses to the Revdex.com, we explained that as stated in our Terms and Conditions of Service, which can be viewed on our website, www.sprint.com, coverage and quality of wireless services and data speeds may be affected by conditions beyond our control Wireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structures As a result, customers may experience difficulty making or receiving calls when indoors If Mr [redacted] cancels his services prior to the fulfillment of installment agreements, his account will be assessed the remaining unpaid balance owed for the devices as stated in his installment agreement Although these charges would be valid, in an effort to bring about an amicable resolution to this matter, we agreed to waive the remaining balance on Mr***’s monthly installment billing agreements with the return of the associated undamaged devices to our warehouse This offer was valid through July 24, During our follow up conversation with Mr [redacted] on July 20, 2017, we confirmed that our network is performing within parameters Further, we reviewed the usage associated with his account and find consistent significate voice, text, and data usage As a result, we respectfully decline Mr***’s request for a refund of his previous paymentsHowever, we again extended the previous offer and he declined We regret any inconvenience Mr [redacted] may have experienced while attempting to address his network issues In an effort to reevaluate our position, I have discussed his concerns with our Executive & Regulatory Services management team After thoroughly reviewing Mr***’s reported concerns and our records, our position regarding this matter remains unchanged Although Mr [redacted] may disagree with our findings, we are confident that his concerns have been fully addressed and resolved to the best of our ability Consequently, all further inquiries regarding this matter will be met with the same response If Mr [redacted] has additional questions regarding this matter, he can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday through Friday, between a.mand p.m., Central TimeSincerely, Lori KExecutive Services Analyst

June 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] L [redacted] Account xxxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above inquiry We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr [redacted] stated that he accepted our Switch to Sprint promotion that included a percent off Competitor’s plan advertisement; however, he further states that his bill has since doubled As a result, he requested that the percent price plan be honored We attempted to contact Mr [redacted] by phone and email on May 30, and June 1, 2017; however, we were unsuccessful in reaching him We also sent a letter to the address on file to alert Mr [redacted] of our contact attempts, and our need to speak with him Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify that anyone contacting us about an account is authorized to discuss and/or make changes to that account Specifically, we require that each account has a PIN and that the account’s PIN or security question/answer is correctly verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the accountIn accordance with that policy, we must first speak with Mr [redacted] and have him provide us with the aforementioned security information before we can discuss the account or assist him with the concerns raised in his complaint We look forward to speaking with Mr [redacted] and encourage him to contact us at his earliest convenience Upon our initial review of this matter, we confirmed that Mr [redacted] was provided with a clear disclosure of his Monthly Recurring Charges and all other applicable fees and charges at the time he activated service with usFurthermore, we were able to locate signed copies of his electronic service agreements which include a description of the charges in questionBased on our review, we were unable to identify a Sprint error regarding the terms of his plan or other monthly charges on Sprint’s part during the activation of his current plan Our account records reflect that Mr [redacted] was contacted by one of our Customer Care representatives on May 25, 2017, and he his account concerns were fully addressed We regret any inconvenience this matter may have caused If Mr [redacted] would like to further discuss this matter, he can contact our office toll-free at ###-###-####, extension *** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Beatrice R Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:at this time as a loyal customer of sprint I’m asking for the returns of my devices iPhone & because those phones was exchanged under advertisements and aggressive misleading sales associatesWe will like to return thes phones for our original devices and for our bill to resume to the original contractsThank you Regards, [redacted]

June 20, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] expressed her dissatisfaction with the length of time taken for us to respond to a fraud report that she submitted to Sprint in December 2016, advising that the only response she has received was in January when she called to ask for an updateMs [redacted] requested that we resolve the fraudulent activity she identified on her Sprint account We regret any misunderstanding or delay that may have occurred regarding the review of Ms***’s fraudulent activity report We spoke with Ms [redacted] on June 16, 2017, and explained that representatives of our Fraud department concluded a review and confirmed that a third line of service was added to her existing Sprint account fraudulently We assured her that the disputed line was cancelled effective Feburary 20, and that the corresponding equipment charges totaling $were credited from her account accordingly We also reviewed Ms***’s current billing with her and confirmed that all of the charges now reflected on her account are validMs [redacted] state that our actions have resolved her concerns to her satisfaction We appreciate Ms [redacted] taking time to provide details of her experience with our Fraud departement We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that Ms [redacted] concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience Ms [redacted] may have experienced as a result of this issue If we can be of further assistance with this matter, Ms [redacted] can contact me by calling our Executive and Regulatory Services department toll-free at ###-###-####, ext*** I am available Mon***, Tues***, Thurs [redacted] and Fri [redacted] between 7:a.mand 5:p.m., Central Time Sincerely, Leland [redacted] *Executive Services Analyst

September 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concern to our attention _In her inquiry, Ms [redacted] expressed her dissatisfaction that her tablet line of service ending [redacted] was not canceled upon her initial request to Sprint on July 11, 2016, and was not canceled immediately after she contacted Sprint via chat and a second phone call in August She also stated that she did not receive reimbursement for the $monthly recurring charge assessed in August as she was advised We are pleased to advise you that we spoke with Ms [redacted] on August 23, 2016, and resolved her billing and account status concern We explained that as stated in our Terms and Conditions of Services, Sprint advertises and provides services in monthly increments Therefore, upon receipt of a cancelation request, the service is set to expire on the last day of the current billing cycle We confirmed that an error occurred that caused Ms***’s line of service to remain active although it should have been canceled on August 10, 2016, the last day of her billing cycle We confirmed that Ms***’s line of service ending [redacted] was canceled effective August 20, As a result, prorated credits $will be reflected on her September invoice Additionally, we applied a credit totaling $to Ms***’s account on August 23, 2016, to offset the remaining monthly recurring charge that was assessed after her original request to cancel that line of service Ms [redacted] stated that she is satisfied with this resolution We regret any inconvenience that this matter may have caused If Ms [redacted] has any questions or if I may be of further assistance with this matter, I can be reached toll-free at ###-###-#### I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Clara CExecutive Services Analyst

June 1, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] E [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To whom it may concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] E [redacted] on behalf of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] stated her son leased a device in June 2016, and the device was stolen in March He then filed a claim with the third-party insurance company Asurion, and the replacement device was sent to a different addressHe was sent another device; however, the original device that was stolen back in March has been foundMs [redacted] said her son took the device to one of our sprint stores to reactivate it and was informed he will not be able to get his original phone number back, and will have to open a new accountShe then contacted customer care on May 22, 2017, and was informed the lease can not be re-opened As a result, Ms [redacted] is requesting that we resume the lease so she can continue to pay the monthly fees Our records reflect that Mr [redacted] started service with us on June 21, 2016, and purchased one device under 24-month installment agreementsOur records further reflect that Mr [redacted] ported his line on March 25, 2017, to another wireless service provider, and his Sprint account was cancelled Because the device associated with the line of service had not satisfied their installment agreements, the equipment balance was accelerated and billed to the account, totaling $ During our conversation with Ms [redacted] on May 26, 2017, we explained the information outlined above In an effort to resolve this matter, we offered to adjust the charges with the return of the device to our warehouse in good working condition Ms [redacted] informed us her son no longer have the deviceShe also reiterated her dissatisfaction with the time her son was without a phoneWe then offered to adjust the account $48.08, for the week without serviceMs [redacted] thanked us for our help We regret any inconvenience this matter may have caused, and are happy that Ms [redacted] ***’s issue is resolvedIf we can be of further assistance with this matter, Ms [redacted] can contact me by calling Sprint’s Executive & Regulatory Services department toll- free at ###-###-####, ext***, Monday Tuesday, Thursday and Friday, between 7:a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst