Sprint Corporation

June 10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr [redacted] stated that when he purchased his device he was not aware that he initiated a 24-month leaseAdditionally, he stated that he recently filed a claim with Asurion, the administrator of our Total Equipment Protection (TEP) program, however, his claim was denied because he failed to report the device as lost or stolen within the 60-day period During our conversation with Mr [redacted] , we apologized for any inconvenience he may have experienced as a result of this issueFurther, I advised him that our records reflect that on December 4, 2014, he accepted a 24-month lease for a Samsung Galaxy SHe agreed to make 24-monthly payments of $and either return the device or pay an end of lease purchase price of $We advised Mr [redacted] that he also accepted a tablet at no cost in exchange for a two-year service agreementAdditionally, we advised him that Asurion requires all claims to be submitted within a 60-day period of the incident to avoid fraudulent claimsWe advised Mr [redacted] that although there was no error on Sprint’s part that in an effort to amicably resolve his concern, we would agree to cancel the current lease on phone ending and bill him the remaining lease payments owed, which is equivalent to the deductible he would have been responsible for in order to file a claimAdditionally, we will waive the $end of lease purchase price and accelerate his upgrade eligibility, so he can purchase a new deviceMr [redacted] accepted our offer and is satisfied with the resolution If we may be of further assistance with this matter, please contact us by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday, Tuesday, Thursday and Friday from a.mto p.m., Central Time Sincerely, Tobias TExecutive Services Analyst

August 17, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # [redacted] , [redacted] Sprint Account #xxxxx [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of [redacted] , submitted on July 25, We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms [redacted] ’s filing, she expressed her dissatisfaction with the unfavorable customer service experience while attempting to resolve her device concerns Ms [redacted] expressed her concerns with her Samsung Galaxy Note device malfunctioning associated with phone line ending in [redacted] and her inability to visit a local Authorized Service and Repair Center location within her home locationAlso, she was provided an option to purchase a new device via Sprint’s Leasing programMs [redacted] requested that Sprint review this matter and provide her with a replacement device Sprint has reviewed Ms [redacted] ’s complaintPlease note that all new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warranty Sprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device on their phone line TEP provides Sprint customers with a cost efficient way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warranty We spoke with Ms [redacted] on August 15, 2017, to address her equipment concerns At that time, we advised Ms [redacted] that her phone line ending in [redacted] subscribes to TEP; therefore, if she is experiencing a problem with her device she may visit her local Sprint service and repair center for diagnostic testing At that time, if it is determined to have a manufacturer’s defect, and is still within the limited one-year manufacturer warranty period, she may send the defective device directly to the manufacturer for repair and/or replacement under the provisions of the manufacturer’s limited one-year warrantyMs [redacted] is responsible for shipping costs and may incur additional costs if the manufacturer determines the device issue is not covered by their manufacturer’s warranty If the problem with Ms [redacted] ’s device is not covered under the provisions of the limited one-year manufacturer’s warranty, or the warranty period for the device has expired, or the customer does not want to send the device to the manufacturer, the customer has the following options: if the device has an issue that is deemed repairable by the Sprint service and repair center, she may have the device repaired or replaced at Sprint service and repair center for a fee of $ If the device is not deemed repairable by the Sprint service and repair center, the customer will need to purchase a replacement device Please note that our Authorized Service and Repair Center locations are staffed by Technicians employed by Asurion If the technician is unable to repair a phone, the phone is mailed in for repair and Ms [redacted] would receive a loaner phone during the time of repairMs [redacted] can visit our website at www.sprint.com/storelocater to find a Service and Repair Center location within her home service area Furthermore, we advised Ms [redacted] should she need to file an insurance claim with our program administrator, Asurion, she may contact them toll-free at ###-###-#### or she may visit their website www.phoneclaim.comMs [redacted] advised us that this matter has been addressed to her satisfaction and she did not require further assistance We appreciate Ms [redacted] taking the time to provide us with the details of her experience with our Retail Store location We are continually striving to improve the quality of service provided to our customers Please be assured that we value Ms [redacted] ’s feedback and her concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience that Ms [redacted] may have experienced while attempting to resolve the aforementioned concerns If we can be of further assistance, Ms [redacted] can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

June 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] - [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] - [redacted] We appreciate your assistance in bringing our customers' concerns to our attention In the information provided, Ms [redacted] - [redacted] disputed charges totaling $assessed to her Sprint account when she terminated services with us due to unresolved device issues She requested that we remove those charges We regret the circumstances decision to terminate her Sprint services, as well as any misunderstanding that may have occurred regarding the disputed charges Our records reflect that Ms [redacted] - [redacted] reported issues with her Sprint device to technicians at one of our service and repair locations on February and March 4, During those visits, we examined her device and determined that it was beyond repair Because she had not subscribed to our Total Equipment Protection (TEP) device insurance coverage option, we offered to assist in facilitating warranty replacement or, as a courtesy, to replace her device after her remitting a $service fee Regrettably Ms [redacted] - [redacted] declined those offers and elected to cancel her services effective March 14, During our May through June 2, 2017, conversations with Ms [redacted] - [redacted] , we discussed the previous information She expressed continued dissatisfaction with our not offering an immediate replacement of her malfunctioning device at no cost to her With respect, we explained that her replacement request exceeded the scope of services offered by Sprint or purchased by her We further explained that the disputed charges assessed to her account represent charges for products and services rendered Because those charges are valid, we respectfully declined her account credit request However, although we were unable to identify any Sprint error in this matter, we offered to apply a $courtesy credit to her account to offset a portion of the disputed amount Ms [redacted] - [redacted] accepted our offer, she submitted a payment, and we applied the credit as agreed Currently, her account is in a closed status and reflects a zero balance We are pleased that we were able to address Ms [redacted] - [redacted] ’ reported concerns to her satisfaction but regret the loss of her business If we can be of further assistance with this issue, she can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***, and referencing case [redacted] I am available from 7:a.mto 3:p.m., Central Time, Monday through Friday Sincerely, Stan SExecutive Services Analyst

May 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of [redacted] We appreciate your assistance in bringing our customers' concerns to our attention In the information provided, Mr [redacted] stated that he was quoted a monthly bill of $for lines and that it would not increase if he added additional linesHe stated that his bill was originally correct, however, once he added the additional lines, his bill increasedAs a result, he is requesting that we correct his bill and honor the monthly bill quote of $per month for lines We regret the circumstances that led to Mr [redacted] ’s filing of this complaintAn initial review of our account records leads us to believe that the matter in question has been fully resolved To ensure resolution, we attempted to contact Mr [redacted] via the telephone number and e-mail included in his inquiry on April 26, May 4, and May 8, Unfortunately, our attempts were unsuccessful, and Mr [redacted] has not replied to our attempts Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify or authenticate that anyone contacting us about an account is authorized to discuss and/or make changes to that account Specifically, we require that each account has a PIN and a security question and that the PIN or security question is verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account Should Mr [redacted] need further assistance with this matter, we invite him to contact us directly at his earliest convenienceI can be reached by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Leslie [redacted] Executive Services Analyst

July 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] expressed his dissatisfaction with our not honoring the terms of a device Lease-One-Get-One (LOGO) promotion offered to him when he established services with us in May He also described unfavorable customer experiences during his attempts to address that matter Mr [redacted] requested that we provide the monthly lease credit initially offered to him for one of the Samsung Galaxy Sdevices associated with his Sprint account We regret any possible misunderstanding that may have occurred regarding our referenced device promotion Our records reflect that Mr [redacted] established his Sprint account on May 8, 2017, with two lines of service for which he activated equipment for which he accepted 18-month lease agreements However, although we confirmed that we offered a LOGO promotions for the Samsung Galaxy Sdevices chosen by him at that time, we also identified that an inadvertent keying error led to the promotion not being added to his account to generate the monthly lease credit During our July 10, 2017, conversation with Mr [redacted] , we explained the information outlined above We also informed him that, unfortunately, we are systematically unable to add the promotion to his account at this time Therefore, we offered a one-time credit to offset an amount equivalent to the total value of the promotional offer Mr [redacted] accepted our offer, and we applied service credits totaling $to his account, as agreedThat credit should be reflected on his next invoiceMr [redacted] is aware that the service credit was applied in lieu of the equipment promotion and that his monthly equipment billing will continue to reflect to lease charges He indicated his understanding of that information and his satisfaction with our resolution We regret any inconvenience this matter may have caused If we can be of further assistance with this conern, Mr [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland [redacted] *Executive Services Analyst

We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] expressed his dissatisfaction with the $price increase with his unlimited calling plan, citing that his monthly charges including his device lease and the unlimited plan should totaling $monthly until November As such, he requested that Sprint honor the terms and cost of his originally-chosen rate plan or apply a $credit to his account to offset the difference until the end of his lease agreement Our records reflect that representatives of a specialized escalations team spoke with Mr [redacted] regarding this matter on March 8, 2016, and explained that, in order to keep up with the expenses associated with the dramatic increase of mobile data use, a price increase was implemented; however, his rate plan now includes new features that were not available with his original rate plan structure, such as 3GB of Mobile Hotspot high-speed data to use while on the Sprint networkWhen the 3GB allowance is reached, customers can continue using hotspot data at lower 2G speeds on an unlimited basis for no additional cost or purchase more high-speed data to eliminate overage used within a bill cycleThe Mobile Hotspot service allows customers to: • Use their device to connect tablets, laptops, and any other devices to Sprint's high-speed data network while on the go; • Search, surf, stream, e-mail, and socialize wherever neededThere is no need to search for public Wi-Fi; and • Access Sprint International Texting, which allows customers to send texts from the U.Sto more than countriesCustomers can visit www.Sprint.com/international to learn more; and Use Sprint Global Roaming with unlimited data at 2G speeds Making the decision to increase prices is always a difficult one, and we regret any frustration Mr [redacted] may have experienced as a result of that changeAffected customers were notified via their January bills, and notice was provided to Mr [redacted] on page two of his January 5, 2016, invoice under the Important Notice: Price Plan Increase sectionIt is also important to note that our Terms and Conditions of Service clearly states that we have the right to change plans and prices at any time without noticeThis information can be viewed on our website at www.sprint.com/termsandconditions Although we were unable to speak with Mr [redacted] directly regarding his filing with your office, he did communicate with us on March 5, We confirmed the details outlined above and advised that we are regrettably unable to honor the $rate going forwardHowever, we also confirmed that our Customer Care department offered and applied a one-time $service credit to his account to offset an amount equivalent to the $additional charge that will be assessed to his account over the next nine months, which Mr [redacted] accepted While we regret that Mr [redacted] remains dissatisfied with our response to his inquiry, we believe that we have fully addressed his reported concernsHowever, if we can be of further assistance with this matter, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand 3:p.m., Central Time Sincerely, [redacted] Executive Services Analyst

We appreciate your assistance in bringing our customers’ concerns to our attention Ms***’s filing expressed her dissatisfaction with being assessed an additional $charge for phone number ending [redacted] that appeared on her February, invoiceAccording to Ms***, she signed up for the $Unlimited plan promotionMs [redacted] requested that Sprint review this matter and keep her original agreement until the fulfillment of her agreement for this line Upon researching Ms***’s account, our records indicate that she activated her line of service ending [redacted] on December 2, Our records also indicate that effective December 2, 2014, Ms [redacted] purchased an IPhone device for the aforementioned phone number ###-###-####, via Sprint Installment billing/Full SRPMs [redacted] selected the $Unlimited Plan at that timePer the Terms and Conditions of Service that Ms [redacted] agreed to at the point of sale, Sprint “may change any part of the Agreement at any time, including, but not limited to, rates, charges, how we calculate charges, discounts, coverage, technologies used to provide services, or your terms of Service.” Please note, in January 2016, Ms [redacted] received a bill invoice notice from Sprint advising that, effective Ms [redacted] February bill, the monthly recurring charge for the $Unlimited Plan was increasing to $per line, per month Sprint notes that this price increase allows us to continue offering the benefits of unlimited plans while giving us the ability to further invest in our new LTE Plus network, which has been clocking blazing speeds nationwideWe remain committed to our customers by delivering unlimited plans and high-speed wireless connections at an affordable cost that sets us apart from other wireless providersOur unlimited plan is still the best value among all national carriers The New $Unlimited plan continues to provide Unlimited talk and textThe new plan also now offers 3GB of Mobile Hotspot, which allows users to connect tablets, laptops, and any other supporting devices to Sprint’s high-speed data network while on the goIn addition, the new plan provides Sprint Global Roaming and Unlimited International Texting We spoke with Ms [redacted] on April 1, 2016, and advised of her the above informationIn an effort to bring about an amicable resolution, we offered her a one- time courtesy adjustment of $to be applied to her account to offset the $difference until the end of her device agreementMs [redacted] accepted our offer and was satisfied with our resolutionWe regret any inconvenience this matter may have caused Ms*** We trust this letter responds to your inquiryIf we may be of further assistance, Ms [redacted] can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ [redacted] * Executive Services Analyst

October 19, 2016, To Whom It May Concern: Sprint is in receipt of the above referenced inquiry We appreciate your assistance in bringing Ms[redacted] ’s concerns to our attention According to the information provided, Ms [redacted] stated that she was supposed to receive a $ [redacted] as a Northrop employees switching to Sprint She also stated that she was assured she would receive the Contract Reward Buyout promotional card for an old device she had with her previous provider Ms [redacted] expressed concern that she made multiple calls without resolution to her concerns She is requesting the $ [redacted] and to be reimbursed for the device charge balance with her previous provider In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing As stated in our Terms and Conditions of the Switch to Sprint promotion, we will cover the fees for switching to Sprint up to $per line, via an American Express [redacted] (less travalue provided at the point of sale) after online registration and new phone activation Details are available at www.sprint.com/joinsprint Subsequently, customers are responsible for payment to their previous provider Our records reflect that promotional [redacted] ***s were mailed in accordance to the Switch to Sprint promotion Further, in order to qualify for the additional [redacted] promotional offer, Ms [redacted] would need to visit the appropriate website to validate her qualification at www.sprint.com/promo We spoke with Ms [redacted] on October 13, and provided her the above information We confirmed that after further research, we verified that she was inadvertently provided the incorrect information regarding her device tufor the promotional [redacted] for her previous providerIn an effort to amicably resolve her concern, we offered to provide a one-time service credit for the remaining device charge of $on her Sprint account She accepted the offer We regret any inconvenience Ms [redacted] l may have experienced while attempting to resolve this matter Should Ms [redacted] have additional concern about this matter, I can contact me toll-free at ###-###-#### I am available Monday through Friday, between a.mand p.m., Central Time Sincerely, [redacted] *Executive Services Associate Analyst

December 9, [redacted] Revdex.com [redacted] Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] Dear Ms***: We appreciate your assistance in bringing Ms [redacted] ’s [redacted] ’s account concern, submitted on behalf of the account holder, Mr [redacted] , to our attentionWe apologize for any inconvenience that they may have experienced in regard to this matter According to the information provided in the inquiry, Ms [redacted] disputed a phone lease cancellation charge reflected on the cancelled accountShe requested that an account credit be applied in regard to the matter During our discussion with Ms [redacted] on December 9, 2015, we advised her that the above-referenced lease cancellation fee is valid and in accordance with terms and conditions of the associated Lease AgreementHowever, in view of any misunderstanding in regard to this matter, we applied a $credit to offset the above-referenced lease cancellation chargeWe also requested a $refund be sent to her in regard to her previous payment remittance in regard to this matterPlease allow 7-business days for the refund to be receivedShe stated that the matter was resolved Should you or Ms [redacted] have any questions in regard to this concern, I can be contacted by calling the Executive & Regulatory Services department at ###-###-####, ext***I am in the office Monday through Friday between 10:a.mand 6:p.m., Central Time Sincerely, Patricia S Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I cannot say that the results are satisfactory to me, however the fabricated stress and anxiety that this has caused is more than I want to deal withExtremely disappointed with sprint and their abilities at communication and customer satisfactionBeing swindled by their employees or mislead by their ignorant employees should not be my fault or cause me as a customer this much troubleHowever I accept their "token" of bad customer service simply so I do not have to deal with this issue any longer, and I can eagerly look forward to finding another cell phone provider that may actually be able to provide me with accurate information and honor the deals that are made Regards, [redacted] ***

August 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] expressed an unfavorable customer experience while attempting to add two lines of service to his account He stated that he was unsuccessful in adding the lines and eventually canceled his services at the end of June As a result, he requested a refund for the last monthly service charge assessed due to non-usage Sprint advertises and provides services in monthly increments If services are terminated before the end of your billing cycle, we do not prorate monthly service charges, nor do we provide refunds or credits for any unused minutes in your service plan When Mr [redacted] contacted our Customer Care department on June 29, 2017, to cancel his service, the account was set to expire on the last day of your billing cycle, on July 22, Although he elected not to utilize the service following his cancellation request, the service was available to him, and the full monthly service charge is valid I regret that this may not have been explained to Mr [redacted] ; however, this information is provided in our Terms and Conditions of Services Unfortunately our attempts to contact Mr [redacted] at the telephone number and e-mail address provided in his inquiry on August 1, 7, 9, and 18, 2017, to discuss his reported concerns in detail were unsuccessful We have corresponded with Mr [redacted] via e-mail requesting that he contact our office to complete the authentication of the account He obliged our request, but we have yet had the pleasure of speaking with each other Although, we are unable to confirm any billing error on the part of Sprint related to the disputed charges, we have applied credit to the account to offset the balance in full Thereafter, the canceled account now reflects a zero balance owed We regret any inconvenience that this matter may have caused Mr [redacted] and the loss of his business If we can be of further assistance related to this matter, he can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:p.mand 3:p.m., Central Time Sincerely, LaDonna J [redacted] Executive Analyst

June 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] , on behalf of our account holder Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed dissatisfaction with the level of customer service that she received while trying to resolve a device replacement issue Ms [redacted] stated she chatted with our customer service representatives, and was promised her iPhone device will be replaced free of chargeShe further stated that she went to our store and was advised she will have to payMs [redacted] contacted our customer service again and was offered $credit towards the device; however, the credit was applied to the account and not to her deviceAs a result, Ms [redacted] is requesting that we allow her to send the device back, and adjust the remaining balance Our records reflect that on January 25, 2017, Ms [redacted] purchased a device under 24-month installmentOur records further reflect Ms [redacted] contacted customer service on June 5, 2017, as she said Apple is offering to replace her device for $We offered to apply a $credit to her account for the $she will payThe credit was applied to her account on June 6, We attempted to contact Ms [redacted] , and she asked we communicate via emailWe then sent an email to her on June 23, 2017, and the information outlined above was explained to her In an effort to resolve this matter, we offered to adjust the charges with the return of the device to our warehouseAccordingly, a return kit was forwarded to Ms [redacted] ’s billing address listed on the account to facilitate the return of the device to our warehouse Once we have received confirmation of the receipt, we will credit the associated equipment charge Ms [redacted] accepted the offer and thanked us for our help We appreciate Ms [redacted] for taking the time to provide us with her experiences with our customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience this matter may have caused, and are happy that we were able to resolve Ms [redacted] ’s issueIf we can be of further assistance with this matter, Ms [redacted] can contact me by calling Sprint’s Executive & Regulatory Services department toll- free at ###-###-####, ext***, Monday Tuesday, Thursday and Friday, between 7:a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

April 18, Kansas City Revdex.com Ward Parkway Kansas City, MO [redacted] Re: Revdex.com File # [redacted] , [redacted] Sprint Account: XXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on March 28, We appreciate your assistance in bringing our customer’s concerns to our attention Ms [redacted] ’s filing expressed her dissatisfaction with the cost of her monthly recurring charges exceeding the quoted the amount, after visiting a local Sprint Retail Store location Ms [redacted] believes that her lines of services were configured onto the incorrect price plan Furthermore, Ms [redacted] stated that she was provided with misleading information pertaining to Sprint’s Contract Buyout promotionLastly, Ms [redacted] stated that she had an unfavorable customer service experience while attempting to resolve her account concernsTherefore, Ms [redacted] requested that Sprint review this matter and adjust her account accordingly Sprint has reviewed Ms [redacted] ’s complaintWe spoke with Ms [redacted] on March 30, 2017, to further discuss her concerns During that conversation, Ms [redacted] advised that her billing concerns were addressed and resolved; however she requested to speak with a member of our Retail Stores Management team regarding her remaining concerns We advised Ms [redacted] that we would investigate her concerns as well as contact our Retail Stores Management team and follwith her accordingly According to our records, Ms [redacted] established services with Sprint on April 18, Our records indicate that five lines of services were activated between through 2012, respectivelyUpon establishing each line of service, Ms [redacted] purchased equipment at discounted pricing in exchange for a two-year Service Agreement per line In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing We regret any possible misunderstanding that may have occurred related to the terms of our Contract Buyout Promotional offer As stated in the Terms and Conditions of the Contract Buyout promotion, potential Sprint customers are required to potheir active wireless number(s) from [redacted] , [redacted] or *** Porting customers are required to upload their previous provider’s invoice with the Early Termination Fee(s) and/or Accelerated Device charges assessed to our website to register for the Buyout credit Additionally, the customer must tutheir old cellular provider’s device to Sprint Once approved, expectation regarding the delivery of the Contract Buyout Reward Cards is to weeks Sprint does not pay the previous provider directly for the Early Termination Fee(s) and/or Accelerated Device charges Additional information regarding the aforementioned promotion can be located at our website at www.sprint.com/jointoday To further investigate Ms [redacted] ’s concerns, we engaged our Retail Stores Management team for further assistance As a result of the investigation, we have confirmed that a member of our Retail team has attempted to contact Ms [redacted] on several occasions to further discuss her concerns, without successBased on Ms [redacted] ’s selections, her monthly rate totals $per month, which includes monthly recurring charges, Total Equipment Protection (TEP) plan per line/per month, excluding taxes, fees and Surcharges As such, we are unable to identify any billing errors We have attempted to follwith Ms [redacted] on several occasions, to relay the aforementioned information to her Unfortunately, we were unable to reach her directlyShould Ms [redacted] require further assistance with this matter, we encourage her to contact the undersigned directly at the phone number noted below at her earliest convenience We appreciate Ms [redacted] taking time to provide details of her experience with Sprint We are continually striving to improve the quality of service provided to our customers Please be assured that we value Ms [redacted] ’s feedback and that her concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience Ms [redacted] may have experienced while attempting to resolve these mattersIf we can be of further assistance with these matters, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext., *** I am available Monday through Friday between 7:a.mand 4:p.m., Eastern Time Sincerely, /s/ Catherine [redacted] Catherine [redacted] Executive & Regulatory Services Analyst

August 17, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # [redacted] , [redacted] Sprint Account #xxxxx***, [redacted] J [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of [redacted] on behalf of the account holder, [redacted] J [redacted] submitted on July 23, We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms***’s filing, she expressed her dissatisfaction regarding the lack of coverage in her home service area of Wheatland, IowaTherefore, she elected to cancel service with Sprint by porting-out their lines of service to another wireless service provider, prior to satisfying the terms of their respective Lease and Monthly Installment Billing Agreements As a result, their account reflects an outstanding balance of $2,In addition, Ms [redacted] has indicated that she would like to have the devices associated with phone lines ending in [redacted] and [redacted] unlocked for domestic and international useMs [redacted] requested that Sprint review these matters and apply an adjustment to their account accordingly Sprint has reviewed Ms***’s complaintWe regret that the coverage in Mr***’s location has fallen short of his expectationsWe constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customers Our research into this matter determined that our network serving the area in Wheatland, Iowa is within Sprint’s “fair” coverage area and operating within parameters during the time Ms [redacted] stated that they experienced poor service As outlined in our Terms and Conditions, the coverage and quality of wireless services may be affected by conditions beyond our control Wireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structures and may be adversely impacted by foliage and topography, local geographic irregularities, and other such natural events that may occur in the direct line between a customer’s device and our network towers As such, we are unable to guarantee network coverage at any location at all times; however, once outdoors coverage should become stronger We regret any misunderstanding that may have occurred regarding the billing and Ms***’s coverage concerns Our records indicate that Mr [redacted] established services on phone lines ending in [redacted] and accessories effective November 22, During this sales transaction, he purchased an Apple IPad Pro device via Sprint’s Monthly Installment Billing programSprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet deviceCustomers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed device There are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchased For additional information and eligibility requirements customers can visit www.sprint.com/easypay In addition, he activated a new line of service corresponding with phone line ending in [redacted] on April 24, 2016, and activated a Samsung Galaxy SEdge device via Sprint’s Leasing programPlease note that effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device Lease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the device At the end of a lease term, Mr [redacted] can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device For further information regarding Sprint Leasing please visit www.sprint.com/lease Upon activation of service, Mr [redacted] was provided with a clear disclosure of his equipment purchases and all other applicable fees and charges Furthermore, we were able to locate signed a copies his Lease and Installment Billing Agreements which includes a description of the charges in questionBased on our review, we were unable to identify any miscommunication regarding the terms of his equipment purchases during the activation of the aforementioned lines of service Furthermore, Mr [redacted] activated an iPhone Plus device on phone line ending in [redacted] on February 25, 2017, via Sprint’s Leasing programIn addition on February 25, and March 3, 2017, two iPhone Plus Shield Protectors and case were purchased via Sprint’s Monthly Installment Billing program We confirmed that the Tablet device associated with phone line ending in [redacted] was cancelled, per Mr***’s request on July 2, Also, on July 16, 2017, phone lines ending in ***, [redacted] and [redacted] were ported-out to another wireless service provider prior to satisfying the terms of the Lease/Installment Billing Agreements In addition, phone lines ending in ***, [redacted] and [redacted] associated with the Tablet devices were cancelled on August 2, Accordingly, Mr***’s account was assessed the remaining Lease cancellation/Lease Device Purchase Amount charges and Installment Billing accelerated cancellation charges along with applicable late fees and taxes totaling $2,as indicated on his August 6, 2017, billing statement and the remaining cancellation charges will appear on his September 6, billing statementWe note per Mr***’s request the account was cancelled as of August 11, Should Mr [redacted] wish to satisfy his outstanding account balance with Sprint, we urge him to contact Sprint’s Customer Care group toll-free at [redacted] for further assistance Please note that unlocking a device is a general term that refers to one or more types of device unlockingMSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different networkUnlocking also refers to enabling the SIM slot of your device to allow you to insert another carrier’s SIM card (either domestically or internationally)Unlocking a device will not necessarily make a device interoperable with another carrier’s networkIn other words, a device designed for one network is not made technologically compatible with another network merely by unlocking it Additionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network)Additional information about unlocking may be found at www.sprint.com/unlock Sprint will unlock a device under the following circumstances: Any associated Service Agreement, Installment Billing Agreement, or Lease Agreement has been fulfilled including payment in full of any applicable early termination fees or end-of-lease/installment billing purchase optionsThe associated account is in good standingThe device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlocked; and The device has been active on the Sprint Network, currently or in the past, for a minimum of daysWe confirmed that Mr***’s devices associated with phone lines ending in [redacted] and [redacted] are eligible for SIM unlocking after the final balance is paid in fullWe spoke with Ms [redacted] on behalf of the account holder, [redacted] on August 14, 2017, and relayed the aforementioned informationAlthough we sustain that the aforementioned charges are valid, to provide closure to this matter, we would offered and Ms [redacted] accepted a one-time adjustment of $as a final resolution, leaving Mr [redacted] responsible for the valid account balance of $1,Please note no additional adjustments/credits will be warranted for this matterOnce Mr [redacted] and Ms [redacted] remits a payment to satisfy the remaining balance of $1,his account will be closed with a zero balance and will not be referred to an outside collection agencyAccordingly, Ms [redacted] and Mr [redacted] were satisfied with Sprint efforts to resolve their account concernsWe regret any inconvenience that Mr [redacted] and Ms [redacted] may have experienced while attempting to resolve these matters If we can be of further assistance, Mr [redacted] or Ms [redacted] can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 4:p.m., Eastern TimeSincerely, /s/ Regina SExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I actually spoke to Sprint on Friday because that was my earliest time I could speak to themWhen I did speak to them no one seems to know what's going onI was under certain promos that somehow has disappearedHe told me to speak to my dad because he was also involved but honestly it doesn't make a differenceI'm just getting run around and still not getting answersIf you see my original bill how much I was invoice and the only adjustment was taking off insuranceThis whole mess started whe t he store had promised to drop the lines from he plan so we could keep our same numbers from a previous accountNothing would change price wiseThat's not what happen and this is why the complaint was broughtI don't know how many different way I can explain it Regards, [redacted]

August 1, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , Mr [redacted] Boost Mobile Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] regarding our Boost Mobile product In the information provided, Mr [redacted] stated that he visited a Boost Mobile third-party retail store and purchased a Boost Mobile Family Plan for two subscribers Mr [redacted] indicated that at the time of purchase he was informed that his monthly service charge would be $per month including taxes and fees if he enrolled for automatic payments Mr [redacted] also stated that on June 10, 2017, a payment in the amount of $was deducted from his credit card, which included taxes Mr [redacted] requested and explanation for why his monthly service charges totaled $more than he expected During our July 20, 2017, conversation with Mr [redacted] we informed him that the information provided to him at the point of sale by our third-party retail associate was incorrect As stated in our Terms and Conditions any payments remitted for service are subject to taxes and fees As such we informed him that we are unable to waive these going forward In an attempt to resolve this matter we offered Mr [redacted] the opportunity to obtain a $service credit toward his monthly service charges for the next six months Regrettably, Mr [redacted] declined this offer and confirmed that he would be taking actions to cancel his Boost Mobile account We appreciate Mr [redacted] ’s taking the time to provide us with the details of his experience with one of our third-party retailers We have partnered with a number of third-party retailers to distribute our products and services We are grateful for their assistance in promoting our services Our field representatives train third-party retailers on our policies, procedures, and products and regularly update resource materials to ensure accurate, up-to-date information is available to our existing and potential customers Please be assured that we value customer feedback and that details regarding this concern have been forwarded to the appropriate managerial staff for further review On behalf of Sprint, I apologize for any inconvenience this matter may have caused Mr [redacted] If he has any further concerns regarding this matter he can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Mondrell GExecutive Services Analyst

May 10, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] *** Sprint Account XXXXX*** Sprint Case [redacted] To Whom It May Concern: The inquiry referenced above has been forwarded for our review We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] stated that she contacted our Customer Care department on March 31, 2017, and she was advised by one of our representative that her monthly service charges for her four subscriptions would be $a month She stated that she received her first invoice for $ As a result, she is requesting that we honor the offer she received during her interaction on March 31, 2017, with our Customer Care department representativeIn our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing With respect, we would note that any invoice balance estimate provided by Sprint would not constitute a promise of future invoice balances Changes to taxes, service plan selections including the addition of a device Lease or Installment billing option, additional purchases or subscriptions, would inherently result in invoice balance changes During our conversation with Ms***, we apologized for any inconvenience she may have experienced as a result of this issue In addition, we advised her that our records reflect that we offered her the Unlimited Freedom Plan promotion, with [redacted] Prime and Total Equipment protection for $a month and she receives a $discount on each subscription reducing the cost to $with auto-payFurther, she has equipment charges totaling $Additionally, we advised her that we did not identify any billing errors or miscommunication and are unable to honor the quoted price of $ We appreciate Ms***’s taking the time to provide us with the details of her experience with our Customer Care group We regret that the level of service she received was not indicative of the world-class service we strive to provide The feedback she provided has been forwarded to the appropriate management staff for further reviewWe regret any inconvenience that this matter may have caused If we may be of further assistance with this matter, please contact us by calling Sprint Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday, Tuesday, Thursday and Friday from a.mto p.m., Central TimeSincerely, Tobias TExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I spoke to the rep but she never made any offers regarding credits, and all she did was ask for more time to review the accountI don't want to deal with this rep again, she was rude and don't appreciate that Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:This issue has not been resolvedThey took money from my mom's bank account without legal atthorization.Thank you, [redacted] ***###-###-#### Regards, [redacted] ***

September 5, Revdex.com of Greater Kansas City Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , Ali [redacted] Account xxxxxx***, Rahul [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MrAli ***, an authorized end-user on the Sprint account of MrRahul [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his filling, Mr [redacted] expressed his dissatisfaction with our canceling his equipment order due to a credit card mismatch and with our assessing equipment upgrade fees for the two devices although those fees were to be waived and the devices were not received Mr [redacted] requested that we provide a refund of the device and activation charges assessed and paid We regret any misunderstanding that may have occurred regarding Mr***’s referenced device order and Mr [redacted] ’s subsequent billing Our records reflect that the online order and associated credit card payment was completed on July 2, 2017, and that the two referenced devices were financed with 24-month installment billing (IB) purchase agreements but that the orders were cancelled on the same day However, the corresponding IBs were inadvertently not properly cancelled During our conversation with the account holder, Mr [redacted] , on September 1, 2017, we explained the information outlined above We also informed him that we canceled the two IB agreements from his account and forwarded Mr***’s refund request to our Finance department that day We also informed him that credits totaling $were applied to his account on September 5, 2017, to offset the two disputed device upgrade activation fees, as reflected on his August 15, invoice Mr [redacted] is aware that his and Mr***’s initial device charges $and $were credited on September 2, and that his adjusted account balance due is $after the above-mentioned credits He confirmed his understanding and acceptance of our resolution We appreciate Mr***’s and Mr [redacted] ’s taking time to provide details of their experiences with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that these concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience Mr [redacted] and Mr [redacted] may have experienced as a result of these matters If we can be of further assistance with these issues, Mr [redacted] can contact me by calling our department toll-free at ###-###-####, extension *** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Beatrice RExecutive Services Analyst