Sprint Corporation

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I'd like to start by referencing that Jennifer has been the most helpful thus far sighing this company I have personally been very satisfied with her service efforts as a customerI was sent a wifi connect device the day I left to NYC and did not get back to try it out until yesterdayThis was requested to be tried before any further efforts towards cancellation were pursuedBecause The Revdex.com was not a part of my conversations on the phone with Jennifer, for this next part to make sense I have to also relay with you that I am staying as a tenant in someone else's home with one other person (total of three occupantsincluding myself)The owner just bought a new router for $and was reluctant to add the connect to itAnd after a little bit of pleading to him, I was successful and talking him into trying it out under its second option I love using the connect in addition to his router as opposed to instead ofI have attached four pictures that all have the time stamp at the top of them to show the coordinating network speed test with the router attached at the time (connect being the Asus device)The wifi connect brought our wifi download speed down from to 14, and our upload speed from to and it hurt not only my device but everyone's in our homeWhile it technically doesn't work to give me Internet, it's a different connection than our home Internet and marginally slower The reason for attaching the pictures is to show sprints solution technically does work, but at the expense of myself and my two roommatesAlso if my home wifi doesn't work, this solution simultaneously will not as it is a byproduct ofThat being said, if our far superior home internet wifi is working, we wouldn't need itMy problem is when our home internet is not working, I'm still left with no internet inside my homeI need to fix my cellular internet, not replace my wifi service with a sprint device that produces 1/of the speed Regards, [redacted]

June 17, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Sprint Account XXXXXX [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the above referenced inquiry of Mr [redacted] According to the information provided, Mr [redacted] stated that after cancelling his Sprint account due to being deployed to an area in Alaska where Sprint service is not available, he remitted a payment for the balance duel; however, he still had a bill reported to his creditMr [redacted] is requesting an explanation of the remaining balance due In addition, he requested that if any billing error is identified, that Sprint zero out the due balance and remove the negative reporting from his credit Our records reflect that during the January through February 21, 2015, billing period, Mr [redacted] was billed his monthly recurring charge of $173.61; however, he had a carry over past due balance of $In addition, our records reflect that on the March invoice, we provided adjustments totaling $to offset the charges assessed after February 4, 2015, based on his deployment After the aforementioned adjustments were provided, the remaining balance due was $ Unfortunately, due to the balance being unpaid, he received two supplemental invoices for April and May 2015, which included late fees, resulting in a $final balance As this balance remained unpaid, the debt was reported to the credit bureaus accordingly During our June 10, 2016, discussion with Mr [redacted] , we provided the information outlined above While we explained that we are unable to identify any billing error on the part of Sprint with respect to this matter However, our final review did reveal a possible misunderstanding of his final balance and actions that would have been required to cancel his account without additional charges being incurred due to his military assignment outside of our coverage area As such, we have agreed to zero out the remaining balance Mr [redacted] accepted this offer of resolution and understands that Sprint will send a request to remove the negative reporting filed with the credit bureau as a demonstration of our commitment to excellence On behalf of Sprint, I apologize for any inconvenience Mr [redacted] may have experienced as a result of this concern If we can be of further assistance, or if Mr [redacted] has supplemental questions or concerns in the interim of his follow up, he can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 6:p.m., Central Time Sincerely, Linard [redacted] Associate Analyst Executive & Regulatory Services

May 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # [redacted] , [redacted] Sprint Account # xxxxx [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of [redacted] submitted on April 17, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr [redacted] expressed his dissatisfaction with the charges assessed to his account and has indicated that he would like to be reimbursed from January to present since phone line ending in [redacted] should have been cancelled, per his requestMr [redacted] requested that Sprint review this matter and adjust his account accordingly Sprint has reviewed Mr***’s complaintOur records indicate that on April 17, 2017, Mr [redacted] contacted our Customer Care group to report that he requested cancellation of phone line ending in [redacted] on January 17, At that time, our Customer Care group advised Mr [redacted] that our records do not indicate that he requested to cancel the above phone lineTo resolve this matter, on April 17, 2017, we offered and Mr [redacted] accepted to cancel phone line ending in [redacted] and an adjustment of $was applied to his account to offset the monthly recurring charges associated with the above phone line We spoke with Mr [redacted] on April 19, 2017, and relayed the aforementioned information and resolution to himTo provide closure for this matter, we offered an additional adjustment of $to offset the monthly recurring charges as reflected on the December through March billing statementsMr [redacted] accepted our offer and expressed his satisfaction with the resolution provided to him We appreciate Mr [redacted] taking time to provide the details of his experience with the Customer Care groupWe are continually striving to improve the quality of service provided to our customers Please be assured that we value Mr***’s feedback and that his concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience that Mr [redacted] may have experienced while attempting to resolve his account concerns If we can be of further assistance, Mr [redacted] can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

November 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] cited his dissatisfaction with the level of service received while attempting to resolve an issue with a refund for devices he returned on September 23, 2016, citing that he has confirmation of the return and was previously advised to expect the refund of $within business days, which did not occur Mr [redacted] requested the he received his refund We appreciate Mr***’ taking time to provide details of his experience with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that his concerns have been forwarded to the appropriate managerial teams for further review A member of our executive escalation team contacted Mr [redacted] and confirmed that the device was received in our warehouse on the referenced date and a refund in the amount of $was processed back to his credit card on November 1, Banks normally post the transaction to the customer's account within business daysHowever, some institutions, such as credit unions and smaller banks may take longerWe also confirmed that we have reset the upgrade eligibility of the line ending in *** We regret any inconvenience this matter may have caused *** If he has additional questions or concerns regarding his reported concerns, he can contact [redacted] Kor me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Twana T Executive Services Analyst

June 20, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # [redacted] , [redacted] Sprint Account #xxxxx [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced inquiry of [redacted] submitted on June 7, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information received, Mr [redacted] expressed his dissatisfaction regarding his outstanding balance due and receiving a credit card refund for his closed Sprint accountAccording to Mr [redacted] he used his credit card to purchase a Sprint device and was charged $Further, he indicated that he was advised that he would receive his month back within days and claims only received $ Sprint has reviewed Mr [redacted] ’s’ complaintMr [redacted] activated a Sprint account on March 17, at a third party retail locationFurther, we confirmed that a refund of $was provided back to the credit card Mr [redacted] used to make his initial payment on March 17, Additionally, our records show Mr [redacted] was refunded $on April 24, and a chargeback was received for the full payment on April 25, Please note that Mr [redacted] received more back than what was paid due to his chargeback request from his bankFurther his account had a $balance due which consisted of the prorated monthly service charges, taxes, and activation fees On June 14, 2017, in an effort to amicably resolve this matter, since the account was closed within our Day Satisfaction period, we applied a courtesy adjustment in the amount of $to offset the charges reflected on his account As a result, his account is closed with a zero balanceThe adjustment will appear on his July 21, billing statement We spoke with Mr [redacted] On June 19, 2017, and advised him of the above information Accordingly, Mr [redacted] informed us that this matter has been addressed and he expressed his understanding with the information provided to him We regret any inconvenience that Mr [redacted] may have experienced while attempting to resolve this matter If we can be of further assistance, Mr [redacted] can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

Executive & Regulatory Services POBox 169014, Irving, TX August 14, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com Complaint [redacted] Sprint Account XXXXX***, [redacted] *** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal complaint of Mr [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In his complaint, Mr [redacted] stated that his $Sprint payment was processed twice resulting in an overdraft of his bank account Although he was refunded a $overdraft fee, he is requesting a refund of both payments We attempted to contact Mr [redacted] by telephone and e-mail on July 25, August and 13, 2017, to discuss this matter in detail Unfortunately, we were unsuccessful We also forwarded a letter to Mr***’s mailing address requesting that he contact our office, and we have not received a response However, to address her concern in a timely manner, we have reviewed our account records Our records reflect that Mr [redacted] made a $payment on July 5, 2017, via our automated phone payment system In addition, on July 5, 2017, he established a payment arrangement via our automated phone system, and the $payment was set to process on July 13, The $payment processed on July 13, 2017, was refunded on July 20, Because a Sprint error did not occur, a credit is not warranted We regret any frustration this matter may have causedIf I can be of further assistance regarding this matter, I can be contacted directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Terrence MExecutive Services Analyst

April 28, To Whom It May Concern: Thank you for forwarding the above-referenced inquiry to our office We appreciate your assistance in bringing our customers’ concerns to our attention We spoke with Ms [redacted] on April 26, 2016, regarding her account concern We are confident her issue has been addressed and resolvedIn her inquiry, Ms [redacted] indicated she was experiencing issues with her device She contacted customer service and was advised about a device upgrade option for $ She was provided with three different model devices that qualified She was transferred to our Telesales department to complete her device order and was advised the iPhone SE was not part of the offer As a result, she is requesting we review the matterWe reviewed Ms [redacted] ***’s account and phone number ending is eligible for a device upgrade offer for an iPhone 6s or 6s Plus only for a $buy up chargeThe iPhone SE device she was interested in purchasing does not qualify for the promotion To reach an amicable resolution, we reset the upgrade eligibility on phone number ending As a result, Ms [redacted] was eligible to purchase any new device without being assessed the $buy up fee She purchased a new device on April 26, We appreciate Ms [redacted] for taking the time to provide us with details of her experience We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedbackWe regret any inconvenience Ms [redacted] may have experienced as a result of this matter If we can be of further assistance, she can contact the Executive & Regulatory Services department toll free at ###-###-####, extension *** I am available Monday through Friday from 8:a.mto 4:p.m., Central TimeSincerely, [redacted] *Executive Services Analyst

April 17, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] M [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-noted inquiry of Ms [redacted] M [redacted] submitted on March 31, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] expressed her dissatisfaction with the balance reflected on her Sprint account; specifically, stating that she remitted a payment of $to her account However, Ms***’s account has a current balance of $Therefore, Ms [redacted] requested that Sprint review this matter and adjust her account accordingly Sprint has reviewed Ms***’s complaint According to our records, prior to Ms [redacted] remitting a payment of $to her account on April 3, 2017, her account reflected a past due balance of $354.29, leaving a remaining balance due of $ Our records further indicate that Ms [redacted] has not remitted a payment for the February and March billing statements Therefore, the balance on Ms***’s account is valid We spoke with Ms [redacted] on April 5, 2017, and relayed the aforementioned information to her Unfortunately, Ms [redacted] has not confirmed her understanding of the information relayed to her We attempted to follwith Ms [redacted] on April 7, 2017; however, we were unsuccessful In order to ensure satisfactory and mutually acceptable resolution, we request that Ms [redacted] contact the undersigned directly at the phone number noted below at her earliest convenience We regret any inconvenience this matter may have caused but trust that we have addressed Ms***’s concerns If we can be of further assistance with this issue, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Eastern Time Sincerely, Romualdo FExecutive Services Analyst

December 15, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry filed by Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided in Ms [redacted] ’s complaint, she returned a device to the local Sprint but has not received credit for the accelerated charges billed to her Sprint account As a result, Ms [redacted] has requested that her account be immediately adjusted for the returned equipment We regret the circumstances that prompted Ms [redacted] ’s complaint Our records indicate that we applied full credit for the returned device on December 1, Further, after speaking with Ms [redacted] , an additional $credit was applied to her account for customer satisfaction to offset any late charges she incurred as a result of this matter We appreciate Ms [redacted] for taking time to provide details of her experience with our customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We apologize for any inconvenience this matter may have caused Ms [redacted] If she needs further assistance, Ms [redacted] can reach me toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April [redacted] Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] Sprint only decided to discuss and accept my payment arrangements because I contacted the Revdex.comIf I was a valued customer I wouldn't have needed to contact the Revdex.com to take care od this matterAll representatives should use the same practice and have the same information regarding payments and payment arrangmentsI was spoken to rudely and hung up onSo although I appreciate Sprints gesture, I dont appreciate the customer service of their employee, supervisors or better yet lack thereof Regards, [redacted]

September 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] , submitted on September 6, We appreciate your assistance in bringing our customers’ concerns to our attention Based on the information received from Ms [redacted] , she states that she has had an unfavorable experience while attempting to cancel line ending in *** She states that the phone on the line was stolen on August 29, She further states that she called on the day of the loss to cancel the line and was advised that the line would not cancel until the end of the bill cycleAs a result, Ms [redacted] is requesting that the line be cancelled effective immediately, and she not be responsible for September and October billing statements We spoke with Ms [redacted] September and 25, 2017, regarding her concernsAfter account review, we confirmed that the lease agreement associated with line ending in [redacted] for the iPhone Plus has been fulfilledWe further confirmed that the line in question will be cancelled effective September 30, We explained that Sprint advertises and provides services in monthly increments If services are terminated before the end of the billing cycle, we do not prorate monthly service charges, nor do we provide refunds or credits for any unused minutes in the service planMs [redacted] understood the information provided We appreciate Ms [redacted] for taking time to provide details of her experience with our customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any frustration this matter may have caused If I may be of further assistance regarding this matter, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time Sincerely, [redacted] * [redacted] *Executive Services Analyst

March 16, Revdex.com Ward Parkway, Suite Kansas City, MO RE: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry submitted by Ms [redacted] *** We appreciate the opportunity to address her account concerns In her complaint, Ms [redacted] states that, in December she added a tablet line to her account; however, she believes the store representative failed to disclose all the monthly pricing details Additionally, she states the store representative offered her what she believed to be free accessories for being a loyal customer; however, upon receiving the first invoice, Ms [redacted] states that she discovered she was being over charged for the tablet and charged for the accessories As a result, she is requesting that we remove the monthly charges for the tablet and accessories We spoke with Ms [redacted] on March 16, 2017, in an effort to resolve this matter We determined that Ms [redacted] added an Apple iPad pro tablet line (xxx) xxx- [redacted] on her account on December 21, Our records reflect that, at the point of sale, she accepted our Installment Billing Agreement for the tablet and accessories on her account We regret any misunderstanding Ms [redacted] may have received regarding our Installment Billing Program In an effort to amicably resolve this matter, we canceled the tablet line and sent Ms [redacted] a UPS label to facilitate the return of the tablet device Upon receipt of the table device we will credit the remaining Installment Billing charges for the tablet line ending (***)On March 16, 2017, we cancelled the Installment Billing for her Apple pencil and keyboard accessories We have also applied credits to her account to offset the remaining disputed charges associated with the Installment Billing Agreement for the Apple pencil and keyboard accessoriesMs [redacted] expressed her satisfaction with this resolutionSprint also considers these matters fully addressed and resolved Sprint is continually seeking ways to improve the quality of service provided to our customers Please be assured that we value Ms***’s feedback and will utilize her input to improve our training processes We regret any inconvenience that this matter may have caused If I can be of further assistance, Ms [redacted] can contact the Executive & Regulatory Services department toll free at ###-###-####, ext***I am available Monday through Friday, between 7:a.mand 4:p.m., Central Time Sincerely, Sean [redacted] Executive Services Analyst

September 22, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] Sprint Account xxxxx***, Esther [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MsEsther [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] stated that she upgraded to an unlimited plan to accommodate usage on her mobile hotspot device and that we are billing her for overage charges She requested that we remove the charges and reduce her bill Our records reflect that on August 20, 2017, that Mr [redacted] activated a Sprint ZTE Mobile hotspot device via installment billingFurthermore, we determined that this device was activated with the GB Mobile Broadband Plan at $monthly We spoke with Mr [redacted] on September 20, 2017, and confirmed the above-referenced information We advised that her tablet was on an unlimited plan but not the mobile hotspot device Additionally, Ms [redacted] advised our office that the hotspot was not performing as desired for her daughter, who is in college and inquired about her options as she is outside of the 14-Day Satisfaction Guarantee In an effort to mutually resolve Ms [redacted] ’s account concerns, we applied a one-time courtesy credit to her account to offset the disputed overage charges for $ Further, we extended to Ms [redacted] the option to cancel and return the Sprint ZTE Mobile hotspot device to Sprint in good working condition Ms [redacted] will consider this offer and follwith our office within the next days We regret any inconvenience that this matter may have caused Ms [redacted] If we can be of further assistance related to this matter, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:p.mand 3:p.m., Central Time Sincerely, LaDonna [redacted] Executive Analyst

June 19, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] - [redacted] , [redacted] Sprint Account xxxxx Sprint Case [redacted] Dear Mr [redacted] : Sprint is in receipt of the above-referenced inquiry of Mr [redacted] , which was forwarded to the Executive & Regulatory Services department for reviewWe regret any difficulty that Mr [redacted] may have experienced while attempting to resolve his equipment billing, and customer service concerns We appreciate your bringing these matters to our attentionAccording to the information provided, Mr [redacted] stated that he visited one of our retail stores in Hawaii to upgrade his devices, and he requested that there not be a contractHe stated that the retail store representative offered a $rebate for each line of service, and informed him that he would be on a month-to-month service planMr [redacted] stated the $rebate never reflected on his invoice, and when he inquired about the matter, he was told by our Customer Care Representatives that he did not qualify for the discount due to the incorrect service planAs a result, Mr [redacted] canceled his services by porting to another mobile carrier, and he is disputing the $1,balance on his account During our conversation, Mr [redacted] stated that he understood the month-to-month plan to be that he could cancel anytime without being billed any penalty charges or Early Termination FeesAfter he upgraded the lines of service, he stated that he never received the $rebate per line, and he was unable to resolve his billing concerns; therefore, he canceled his serviceHe further stated that he spoke with one of our Customer Care Representatives who suggested that he return the equipment to the point-of-sale in an attempt to resolve his equipment billing concerns; however, the point-of-sale is in Hawaii where Mr [redacted] was working temporarilyTherefore, to bring closure to this matter, we sent three return kits to Mr [redacted] ’s home address to facilitate the return of an Airave, and two iPhone 6P-16GB devicesUpon receipt of the equipment, we will credit the accelerated charges for the cost of the devices, and credit the lease cancelation chargesMr [redacted] accepted the resolution We appreciate Mr [redacted] for taking the time to provide us with the detail of his experience with our retail store representativesWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value his feedback and will utilize his input to improve our training and processes We regret any misunderstanding that may have occurredShould there be any additional concerns, you can contact us by calling the Executive & Regulatory Services department toll-free at ###-###-#### or by calling me at ###-###-####I am available Monday through Friday between a.mand p.m., Central Time Sincerely, [redacted] F Executive Services Analyst

October 25, Revdex.com Serving Greater Kansas City Ward Parkway Kansas City, MO [redacted] Re: [redacted] Sprint Account: xxxxx [redacted] Revdex.com File # [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of Mr [redacted] submitted on October 14, We appreciate your assistance in bringing our customer’s concern to our attention Mr [redacted] filing expressed his dissatisfaction with the authorized payment on his account for returned equipmentMr [redacted] requested that Sprint review this matter, and refund his credit card in the amount of $ Sprint has reviewed Mr***’s complaintAccording to our records, we have confirmed the returned equipment was received at our Returns warehouse on October 12, At that time, an adjustment of $was applied to Mr***’s account, which represents the cancellation fee, related taxes and fees, as reflected on the September 18, invoice With regards to the remitted payment, our records indicate that June 10, 2015, Mr [redacted] enrolled in our automatic payment program with his credit cardAccording to our records, the payment of $was remitted on October 8, 2016, which represents the usage during the August through September 14, billing period, cancellation fee and related taxesAdditionally, on the first page of Mr***’s invoice dated September 18, 2016, advised him that his American Express credit card will be charged $Also, we confirmed on October 17, 2016, a refund of $was applied to Mr***’s credit card on fileOur Executive Analyst spoke with Mr***, on October 18, 2016, and informed him of our findings and resolutionDuring the call, Mr [redacted] acknowledged his issue was resolvedWe apologize for any inconvenience this matter may have caused Mr*** If we can be of further assistance, Mr [redacted] can contact the Executive and Regulatory Services department toll free at ###-###-#### ext***I am available Monday through Friday, from a.mto 4:p.m., Eastern Standard Time Sincerely, /s/ Hakima W Hakima W Executive & Regulatory Services Tell us why here

May 15, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint submitted by Ms [redacted] We regret any inconvenience that she experienced in this matter In the information provided, Ms [redacted] states that she was considering porting her wireless services to another wireless provider, but decided to remain with Sprint after visiting a retail location where the store manager offered her an Unlimited talk, text and data plan with new devices and insurance for five lines of service for $per month, before taxes She states that the offer included an iPhone Buy One Get One (BOGO), and she decided on an iPhone 7s+/128GB and an iPhone SE for her daughter Ms [redacted] states that her daughter did not like the SE, and as a result, they exchanged that device for an iPhone 6s/64GB for $per month She further states that the store manager confirmed that although her plan would be changing, she would not be assessed any prorated charges She states that when she called Customer Care to cancel a tablet and order her device, she was required to pay the taxes up front, which she had never been required to do before and is concerned that she is now being double billed since she pays taxes on her bill each month Ms [redacted] states that she has not been billed in accordance with the aforementioned plan, was not assessed the appropriate state sales tax on her device purchases, was charged for a device that she never authorized and wants Sprint to honor the offer extended to her in January During our discussion with Ms [redacted] on May 4, 2017, we extended regret for the experience she described and explained that the $in charges reflected on her March invoice for the Unlimited Freedom plan for three lines of service, Installment Billing Agreements (IBAs) and two tablets with associated leases and service plans were accurate, and that the prices quoted to her in January included pricing for an iPhone 7, not an iPhone 7s+/128GB, a requirement to enroll in our automatic payment option, and an employer discount, before taxes We also explained that because the plan change occurred two days into a new billing cycle, prorated service charges were assessed As a demonstration of our commitment to excellence, however, a $account credit was applied to offset the disputed prorated charges, along with a Phone Connect monthly charge and activation fee, which was the disputed device referenced in her complaint We confirmed that at the time of the exchange of the iPhone SE, she was offered the purchase of an iPhone 6s for the phone number ending in for $a month via IBA, although the correct monthly rate is $ To address this portion of the complaint, we offered to apply a $account credit, which represents the difference in what was offered and what she is actually being billed We also offered to lower Ms [redacted] ’s monthly Unlimited talk, text and data plan to $with a current promotion, which would provide a $monthly reduction of her current monthly service charges An additional $per month discount is available for this plan should Ms [redacted] enroll in our AutoPay program The promotional service plan pricing is available through June At that time, each phone line will revert back to standard pricing, $more per phone line; however, the service plan will be eligible for additional discounts through our Sprint Discount Program (SDP) should Ms [redacted] qualify per her employer, credit union, or educational institution As an additional goodwill gesture, we also offered to apply a $account credit to offset the $difference between our proposed service plan offer and Ms [redacted] ’s current service plan charges over the past four months We require the upfront payment of taxes on devices that are purchased via IBA, and as such, we do not assess taxes towards the monthly IBA charge To address Ms [redacted] ’s tax assessment concern, our Tax team reviewed her billing and confirmed that she was assessed the appropriate 6.875% New Jersey State Sales tax on the two IBA device purchases Applicable taxes are assessed monthly on leased equipment purchases, for the length of the lease term, and as a result, there would be no duplicate assessment of taxes In light of any possible misunderstanding that may have occurred regarding the rate plan, we offered to apply a $credit to Ms [redacted] ’s account, as a courtesy The credits offered total $1,150.08, with the understanding that going forward, her monthly service charges will be $390, which includes the promotional Unlimited Freedom plan with special pricing through June 2018, three device leases and two device IBAs, and Total Equipment Protection for her phones and Advanced Protection Pack for her tablets The monthly charge of $includes taxes, applicable fees and surcharges Purchase of premium services will result in additional charges This credit, if accepted, will leave her account with a credit balance which will be non-refundable and will only apply towards service charges As such, she will still be required to remit a monthly payment for all of the equipment charges Finally, we advised Ms [redacted] that should she wish to cancel her account in lieu of acceptance of the aforementioned credit offer, we will apply account credits to offset the device agreement cancellation charges upon receipt of the return of each of the five devices in like-new conditionMs [redacted] asked for time to consider her options and we advised that these offers are valid for the next days We appreciate Ms [redacted] for taking the time to provide us with the details of her customer service experience We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processesIf Ms [redacted] has any further questions, I can be contacted via Sprint’s Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Pa [redacted] SExecutive Services Analyst

May 16, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] L [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] L [redacted] , submitted on April 26, We appreciate your assistance in bringing our customers’ concerns to our attentionBased on the information received from Mr [redacted] , he states that he has had an unfavorable customer experience while attempting to address his services being interrupted due to circumstances beyond his controlMr [redacted] is requesting credit to his account for inconvenience We spoke with Mr [redacted] on May 2, 2017, and confirmed that services were restored as a payment arrangement was extended with a payment of $due May 10, During our review of the account, we did not find any Sprint errors associated with his account, therefore, we respectfully decline his request for credit Further our records confirm that, account XXXXX [redacted] was cancelled effective May 13, 2017, when the lines of service were ported out to another carrier.We appreciate Mr [redacted] for taking the time to provide us with details of his recent customer service experience We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes.If I may be of further assistance regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time Sincerely, LaToya [redacted] Executive Services Analyst

Revdex.com Case [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the supplemental inquiry of [redacted] We appreciate your assistance in bringing our customers’ concern to our attention We are pleased to inform you that we have addressed Ms [redacted] ’s concern According to the information provided, Ms [redacted] expressed her dissatisfaction with the cost of her monthly recurring charges exceeding the quoted amount of $per month Also, Ms [redacted] stated that she did not receive her promotional discount in association with the terms of her new Lease Agreement Furthermore, Ms [redacted] stated that she was charged a Lease Device Non-Return Fee upon the completion of her device upgrade Ms [redacted] requested that Sprint review these matters, honor the quoted amount and adjust her account accordingly In addition, allow her the ability to establish a payment arrangement for the outstanding account balance Sprint has reviewed Ms [redacted] ’s complaint Our records indicate that Ms [redacted] contacted our Customer Care group on January 19, 2017, regarding her price plan At that time, Ms [redacted] elected to update her price plan from our $Unlimited plan to our $Unlimited Freedom plan w/$Automatic Payment discount per month upon the enrollment in Sprint’s Automatic payment program In addition, Ms [redacted] completed an upgrade on phone number ending in [redacted] from an Apple iPhone Plus to an Apple iPhone Plus device via Sprint’s 18-Month Leasing program with our Telesales group Ms [redacted] was offered a monthly discount of $per month towards the cost of her monthly lease charge of $per month Upon the completion of the upgrade, the Lease Agreement associated with the iPhone Plus device was cancelled and her account was systematically assessed the remaining Lease cancellation charge and Lease Device Non-Return Fee totaling $as indicated on the March billing statement Our records further indicate on March 21, 2017, Ms [redacted] ’s promotional discount was added to her account and we applied a total adjustment of $to offset the promotional discount for the previous three months Furthermore, our records indicate that Ms [redacted] received an adjustment of $on March 3, 2017, to offset the disputed charges as indicated on the aforementioned billing statement Based on our account review, we are unable to substantiate that Ms [redacted] was quoted a month rate of $per month Please note that Ms [redacted] account is associated with two lines of services with a total monthly rate of $per month, including the promotional discount taxes and fees We spoke with Ms [redacted] in April 2017, and relayed the above information At that time, we informed Ms [redacted] that we reviewed her concerns and confirmed the adjustments associated with her Lease Agreement were added to her account on March 21, Ms [redacted] confirmed she did resolve her concern with the equipment charges assessed to her March 1, billing statement Also, we assisted Ms [redacted] with establishing a payment arrangement for her outstanding balance as requestedMs [redacted] acknowledged the information that was provided to her We regret any inconvenience Ms [redacted] may have experienced regarding this matterIf Ms [redacted] has any further questions about this matter, we can be reached by calling the Executive and Regulatory Services Department at ###-###-#### I am available Monday through Friday, between a.mand p.m., Central Time Sincerely, /s/ Terrance [redacted] Terrance [redacted] Executive Services Analyst

August 22, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx***, Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] disputed unspecified charges assessed to her Sprint account and expressed her dissatisfaction with recent interruptions of her services although she had previously established arrangements to satisfy her past-due account balance She also described unfavorable customer experiences during her attempts to address those issues We regret any misunderstanding that may have occurred regarding Ms***’ Sprint billing and the status of her services related to her referenced payment arrangements We have been unable to identify any billing error associated with her Sprint account; however, we confirmed her services were interrupted for non-payment on July 31, and August 2, We realize that situations may arise that prevent customers from remitting required payments by the due date, and Sprint can often assist with payment arrangements, if available However, not all payment arrangement requests can be honored Our records that Ms [redacted] has contacted our Customer Care and Consumer Finance departments on multiple occasions recently to set or alter payment arrangements and that our teams have accommodated her requests to the best of our ability; however, an inadvertent keying error during one of those interactions led to our billing system not acknowledging one of those payment dates Our records further reflect that Ms [redacted] spoke with our representatives of a specialized escalations team on August 7, 2017, regarding her reported concerns and that, at that time, we discussed her rate plans and monthly charges with her and verified that no billing error exists During that interaction, we also reviewed her payment arrangement history and, based on our findings and additional information Ms [redacted] provided, applied a courtesy credit of $to her account to offset a portion of her monthly rate plan charges In addition, our representatives updated her Sprint account to include a one-time extension of her current payment arrangement through September 1, During our August 10, 2017, follconversation with Ms***, she confirmed the information outlined above She also advised that the matters were fully addressed to her satisfaction We appreciate Ms***’ taking time to provide details of her experiences with our retail, Customer Care, and Consumer Finance representatives We are continually seeking ways to improve the quality of service provided to our customers Please be assured that we value customer feedback and that these concerns have been forwarded to the appropriate managerial staff for further review We regret any inconvenience these concerns may have caused Ms*** If we can be of further assistance with these matters, she can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, Katherine DExecutive Services Analyst

Executive & Regulatory Services POBox 169014, Irving, TX June 28, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com Complaint [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] stated that he accepted the $Unlimited Freedom promotional monthly service plan and believed that in addition, he would received a recurring $discount for enrolling in our auto pay program and a $discount for enrolling in our Sprint Program Discount (SDP) Thus, Mr [redacted] believes his monthly service plan should total $ We attempted to contact Mr [redacted] by telephone and e-mail on June and 26, 2017, to discuss this matter in detail Unfortunately, we were unsuccessful However, in an effort to address Mr [redacted] ’s concern in a timely manner, we have reviewed the account and find that the charges and discounts reflected on his monthly invoice are billing correctly and according to the terms of the service plan he elected The Unlimited Freedom service plan is $per month and is reduced to $after the $discount for enrollment in an auto pay and a $SDP discount We regret any frustration this matter may have causedIf I can be of further assistance regarding this matter, I can be contacted directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Terrence MExecutive Services Analyst