Sprint Corporation

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] -***

June 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX***, [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] regarding the account of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] stated that he visited his local store in Compton to inquire about fixing his device, and he elected to purchase a new device with a promotional offer that was extended to himHe stated he was advised that his charges would increase from $to approximately $per month; however, his next invoice reflected charges of $He reported that he was unable to resolve his concerns at the store in Compton due to manager availability; however, he visited the local store after he arrived in HoustonHe stated he was advised that extra lines were added to his account in error; however, his issues would be resolved and he would receive credits to reduce his balance to approximately $235, as he was quotedHe reported that it has been more than two weeks, and he has not seen the creditTherefore, he is requesting further assistance with addressing his concerns We spoke with Mr [redacted] on June 13, 2017, and addressed his concernsWe confirmed that credits totaling $were applied to his account on May 23, 2017, which reduced his balance from $to $230.62, which he paid that dayAdditionally, we confirmed that his account now has three active lines of service for phones, and that he previously had three active lines with two phones and a tabletWe confirmed that his tablet was replaced by the new device that he purchased and all three lines share our promotional Unlimited Freedom shared service plan for $on the first line, $on the second line and $on the third line until the promotion ends on June 30, After that time, each line will go back to regular pricing which is $more per lineAs a result, his current monthly estimated charges are approximately $with the charges for all three of his devices and taxes included Due to any misunderstanding that may have occurred regarding his outstanding balance for his Leased Samsung Galaxy SDevice, we advised Mr [redacted] that he can return the device and pay the remaining lease charges of $plus taxes to successful end the leaseAt that time, he can also cancel his third line of service without any other obligation, which will reduce his monthly charges by an additional $per monthWe also explained that he can save $per line per month by setting up automatic payment on his accountAs a one-time courtesy, we applied credits totaling $to the account on June 13, 2017, to offset the discount that he would have received as a result of automatic payment for the past two monthsMr [redacted] acknowledged his acceptance of this resolution and agreed to return his Samsung Galaxy Sdevice in the prepaid package that we mailed to him within two weeks We regret any inconvenience that this matter may have causedIf we may be of further assistance with this matter, Mr [redacted] or Ms [redacted] can reach me by calling our department toll-free at ###-###-#### ext***I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Clara C Executive Services Analyst

...October 18, Consumer Specialist Kansas City Revdex.com Ward Pkwy, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concerns: This is in response to the letter received by our organization on October 7, regarding Mr [redacted] ***We would like to thank you for the opportunity to respondWe at Sprint do see customer satisfaction as our priority and therefore regard every issue as critical and important Mr***’s expressed his dissatisfaction with the inability to receive the American Express Reward Card, after participating in Sprint’s Contract Buyout promotional offerMr [redacted] also expressed his dissatisfaction with the level of customer service he received from Sprint, after he activated his servicesMr [redacted] stated that he believes that he was not properly informed of the guidelines for our Contract Buyout promotional offerMr [redacted] requested the Sprint review this matter and remit payment to his previous provider Sprint has reviewed Mr***’s complaintAccording to our records, on August 16, 2016, Mr [redacted] portphone line ending in [redacted] and activated devices via Sprint’s Monthly Installment programSprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet deviceCustomers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed deviceThere are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchasedFor additional information and eligibility requirements customers can visit www.sprint.com/easypay We regret any possible misunderstanding that may have occurred related to the terms of our Contract Buyout Promotional offerAs stated in the Terms and Conditions of the Contract Buyout promotion, potential Sprint customers are required to potheir active wireless number(s) from T-Mobile, Verizon or AT&TPorting customers are required to upload their previous provider’s invoice with the Early Termination Fee(s) and/or Accelerated Device charges assessed to our website to register for the Buyout creditAdditionally, the customer must tutheir old cellular provider’s device to SprintOnce approved, expectation regarding the delivery of the Contract Buyout Reward Cards is to weeksSprint does not pay the previous provider directly for the Early Termination Fee(s) and/or Accelerated Device chargesAdditional information regarding the aforementioned promotion can be provided by our Sprint stores, retail third-party partners, our Customer Care department or located at our website at www.sprint.com/jointoday Please be advised that phone line ending in qualified for the Contract Buyout promotional offer, which requires that Mr [redacted] trathe device associated with his previous wireless service provider in exchange to receive buyback creditsBased on our account review, we confirmed that Mr [redacted] tradhis device from his previous wireless service provider to SprintTherefore, a buyback of credit of $was applied to Mr***’s account Additionally, on October 2016, Mr***’s Contract Buyout submission was approvedAs such, Sprint will ship Mr [redacted] an American Express Reward Card for $ to his billing address with the expected delivery date of October 21, We spoke with Mr [redacted] on October 13, 2016, and he confirmed his understanding with the information and resolution provided to himWe apologize for any inconvenience this matter may have caused Mr***We appreciate Mr [redacted] taking time to provide details of his experience with SprintWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value Mr***’s feedback and that her concerns will be forwarded to the appropriate managerial staff for further review If Mr [redacted] has any questions concerning the issues discussed herein, please do not hesitate to contact me directly by calling the Executive and Regulatory Services department toll-free at ###-###-####I am available Monday through Friday between the hours of a.mand p.m., Eastern Time Sincerely, Cheryl S Executive & Regulatory Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] Sprint only decided to discuss and accept my payment arrangements because I contacted the Revdex.comIf I was a valued customer I wouldn't have needed to contact the Revdex.com to take care od this matterAll representatives should use the same practice and have the same information regarding payments and payment arrangmentsI was spoken to rudely and hung up onSo although I appreciate Sprints gesture, I dont appreciate the customer service of their employee, supervisors or better yet lack thereof Regards, [redacted]

January 5, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Account xxxxx Case To Whom It May Concern: The above-referenced inquiry has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concern to our attention In the information provided, Ms [redacted] expressed his dissatisfaction with her monthly Sprint billing being an amount significantly higher than quoted to her at activation due to a plan set up error Sh requested that her rate plan charges be adjusted to the amount presented at the point of sale We regret any possible misunderstanding that may have occurred regarding charges associated with Ms [redacted] ’ referenced service We confirmed that the account was activated with an incorrect rate plan instead of being activated to the offered promotional rate plan and that, as a result, the charges reflected on her previous invoices are incorrect During our January 4, 2018, conversation with Ms [redacted] , we explained the information outlined above We confirmed that we have updated the rate plan for the service to the previously offered promotional rate plan effective at her next billing cycle We also applied a one-time credit to her account to offset the cost difference between the inadvertently-added plan and her chosen plan for her service Ms [redacted] confirmed that her issue is satisfactorily addressed and resolved We appreciate Ms [redacted] ’ taking time to provide details of her experiences with our retail and Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that these concerns have been forwarded to the appropriate managerial staff for further review We regret any inconvenience that these matters may have caused If I can be of further assistance, Ms [redacted] can reach me by calling the Executive & Regulatory Services department toll-free at 1-844-282-8211, extension *** I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]Complaint: [redacted] I am rejecting this response because: I've been trying to contact Stan for a week now and I've been told he's on vacation but my bill is still incorrectThis issue has been going on since December and I've filed a previous Revdex.com report regarding this and it was still not solvedNow, I've waited for a new billing cycle like he asked me to and he told me the bill will be correct but it's still incorrectIt is extremely frustrating to have to call sprint and explain to them my issue because most of the time the representatives have no clue what they're doing or they hang up on meI need my bill fixed completelyIt's been eight months now and my bill is still incorrectRegards, [redacted] ***

We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Ms [redacted] expressed her dissatisfaction with being advised that she would have to pay restocking fees to cancel her order for two devices that had not been picked up and that she would not be allowed to return the accessories for these devices that she received on the day the order was placed because they were not returned within three daysTherefore, she is requesting to return the accessories, cancel her installment agreements for the phones and the accessories, and receive a refund of her initial payment We are pleased to advise you that we spoke with Ms***, and resolved her concerns to her satisfactionWe confirmed that all of her equipment was returned and the requested refunds were processedMs [redacted] confirmed receipt of her refund and stated that this action fully resolves her concerns We regret any inconvenience that this matter may have causedIf Ms [redacted] should have any questions regarding these matters, I can be reached by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-####, ext***I am available Monday through Friday from 10:a.mto p.m., Central Time Sincerely, [redacted] * Executive Services Analyst

August 10, Revdex.com Ward Parkway, Suite Kansas City, MO RE: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced supplemental inquiry submitted by Mr [redacted] , and we appreciate the opportunity to address his concerns In his complaint, Mr [redacted] states that his bill has increased without his authorizationAs a result, he is requesting that Sprint address his billing concerns During our discussion with Mr [redacted] on August 9, he advised that he believed that Sprint had recently made a change that affected the billing on his account Upon review of Mr [redacted] ’s account, we were unable to identify any adverse material changes to his wireless accountTo validate our findings, Mr [redacted] can review the details of his bills online at [redacted] or via the Sprint Zone application on his deviceMr [redacted] expressed his satisfaction with our handling of the matter The telecommunications industry is extremely competitive and we realize that the quality of products and the level of customer service we provide will define our success Mr [redacted] ’s feedback is invaluable and our hope is that he will allow us the opportunity to rebuild his faith in Sprint We regret any inconvenience that Mr [redacted] may have experienced as a result of this matter If further assistance is needed, I can be reached by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Sean JExecutive Services Analyst

June 20, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # [redacted] , [redacted] Sprint Account #xxxxx [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced inquiry of [redacted] submitted on June 7, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information received, Mr [redacted] expressed his dissatisfaction regarding his outstanding balance due and receiving a credit card refund for his closed Sprint accountAccording to Mr [redacted] he used his credit card to purchase a Sprint device and was charged $Further, he indicated that he was advised that he would receive his month back within days and claims only received $ Sprint has reviewed Mr [redacted] ’s’ complaintMr [redacted] activated a Sprint account on March 17, at a third party retail locationFurther, we confirmed that a refund of $was provided back to the credit card Mr [redacted] used to make his initial payment on March 17, Additionally, our records show Mr [redacted] was refunded $on April 24, and a chargeback was received for the full payment on April 25, Please note that Mr [redacted] received more back than what was paid due to his chargeback request from his bankFurther his account had a $balance due which consisted of the prorated monthly service charges, taxes, and activation fees On June 14, 2017, in an effort to amicably resolve this matter, since the account was closed within our Day Satisfaction period, we applied a courtesy adjustment in the amount of $to offset the charges reflected on his account As a result, his account is closed with a zero balanceThe adjustment will appear on his July 21, billing statement We spoke with Mr [redacted] On June 19, 2017, and advised him of the above information Accordingly, Mr [redacted] informed us that this matter has been addressed and he expressed his understanding with the information provided to him We regret any inconvenience that Mr [redacted] may have experienced while attempting to resolve this matter If we can be of further assistance, Mr [redacted] can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

January 17, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXX Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the follcomplaint, Ms [redacted] states that states she does not agree with our prior response According to her follcomplaint Ms [redacted] believes that the information relayed to her during her contact to our offices is different from the information received from our online Chat representative She further states that she will be returning her equipment to a Sprint retail store, however, she disagrees with the equipment cancellation charges that will be billed to her account In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and website at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Effective September 19, 2014, Sprint launched the Sprint Lease program, an option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device Lease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the device At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device We further note that any Lease Device Purchase or Fair Market Value (FMV) charges are waived once Sprint receives the current device at our warehouse In addition, it may take up to two bill cycles for the returned equipment to be processed For further information regarding Sprint Leasing please visit www.sprint.com/lease Upon activation of her account, Ms [redacted] was provided with a clear disclosure of her monthly recurring charges, equipment purchases, and all other applicable fees and chargesFurthermore, we were able to locate signed copies of her Electronic Service Agreement and Lease Agreements, which includes a description of the charges in question Based on our review, we were unable to identify a Sprint error regarding the terms of her monthly charges or equipment purchases In order to qualify for Sprint’s promotional offer for five lines of service for $per month, Ms [redacted] is required to opt for the automatic payment option We further note that as stated in our iPhone 32GB Lease One Get One (LOGO) promotional offer, the customer may select a higher memory configuration or the iPhone Plus However, the monthly credit will equal $22.92, applied for the duration of the Month Lease Agreement We spoke with Ms [redacted] on January 9, We advised Ms [redacted] that on January 6, 2018, a total credit of $was applied to her account for the Lease Cancellation charges that were assessed to her account for the returned Samsung Galaxy SPlus device We have made several follattempts to contact Ms [redacted] on January 11, and 16, Unfortunately, we have not received a response to our follcontact attempts While it is our goal to arrive at an amicable resolution to all of our customers’ concerns, we regret that we have been unable to do so in this case Although we have previously researched this matter with Ms [redacted] , it is apparent that she will continue to consider the resolution to this matter unsatisfactory Consequently, all further inquiries regarding this matter will be met with the same response We regret any inconvenience this matter may have caused Ms [redacted] If we can be of further assistance with this matter, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll free at 1-844-282-8211, extension *** I am available Monday through Friday, from 8:a.mto 4:p.m., Eastern Time Sincerely, Taheera LExecutive Services Analyst

Complaint: [redacted] I am rejecting this response because:From [redacted] *'s response you will see she says I was told the web, the brochures, etc all list the specifics of the lease and its terms, quite frankly you need a law degree and a magnifying glass to read all the fine print.When I went in on May 8, I had my teenagers and my month old granddaughter with meI went in because our year service contract was over and we wanted newer phonesThe time that it takes in a Sprint store could be anywhere from to hours, for us it took close to hours and during that entire time you are not given a contract to read, you are listening to what the Sprint representative is telling youIf we are not to believe what their employees are telling us why are they allowed to quote prices for their plans or what the bill would beThere should be a warning advisory when you walk in a Sprint Store stating" Sprint is not liable for information provided to you by their employees as it may or may not be true"! If that were the case, myself and I am sure many others would go elsewhereThey also allow for I beleive a day review to cancel, but that first bill isn't even seen within the day period and the first bill is much larger and you are told that, as the one time activation costs are included on itBy the time you recieve a regular bill you are into the plan at least monthsI beleived what they told me and I expected a certain level of knowledge and honesty when I walked into their place of business that I would be provided accurate information I also believed the several other Sprint's employees who I spoke to by phone or by messenger when on more than one occasion I was told my bill would be $a month and the issue would be corrected.So it is ok for Sprint's employees to provide information, to lie to you a customer in person because I should have read the brochure or gone on the web to review a contract I did not receive until I paid at the end of my visitYes I bought a phone case too As a fair solution I asked for my account to revert back to the time I went in to the store on May 8, to a plan with the purchase of the phone and a month unlimited service contractI was told this cant be done because those plans were no longer offered at that time They were offered, [redacted] could not find any information on what was in effect months agoI can go on different websites, open a Consumer Reports Magazine, even check old emails and find information on the plans that were available at the time, I find that hard to believe the Company that offered them cannotThe only thing they can do is give me a discount, I can pay off the leases for a discounted amount of $I am sure there are taxes and other fees and surcharges that would be added in to that number, that are outlined somewhere else, just not in their reply, here I asked if they had any other options and was offered nothing I don't accept this offer or their expalnation as I shouldn't have to pay to cancel the leasesThis is not my fault, this is their compnay's fault and they need to make it rightI now want to resolve this by them canceling all three leases outright with me paying nothingI have had nothing but aggravation, all the phone calls, emails, and messenger texts and now dealing with thier Executive Analyst and Regulatory Services DeptThe bad behavior for providing inaccurate and misleading information, poor customer service, and a complaint to the Revdex.com with no resolution should be reason enough to do so, their too bad so sad attitide is totally outrageous! Additionally, all late fees should be removed from my final service bill, as I did not pay all monies charged to me on some bills as they were and still are in dispute.Regards, [redacted]

June 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: We appreciate your assistance in bringing the concern of Mr [redacted] to our attentionWe regret any inconvenience that he may have experienced in this matter According to the information provided in the complaint, Mr [redacted] indicates that he was not satisfied with the End of Lease charge assessed on his account subsequent to his payment remittance for the associated lease balance for a line of service He requests that the End of Lease charge be waived for the above-reference lease with his payment remittance to offset the lease balance Based on the information received from Mr [redacted] , he also states that he had an unfavorable customer experience while attempting to address her concerns We attempted to reach Mr [redacted] to discuss the above-referenced concerns on May 2, June and 6, via phone and email We also sent him a letter via the U.SMail to notify him of our receipt of his complaint and need to speak with him in order to address his concern Unfortunately, our attempts were unsuccessful and we have not received a response from him Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify that a person is authorized to discuss and/or make changes to an account Specifically, we require that each account has a PIN and that the account’s PIN or security question/answer is verified before we discuss account information or make any changes to the account In accordance with that policy, we must first speak with Mr [redacted] and have him provide us with the aforementioned security information before we can discuss the account in detail or assist with the concern raised in his complaint We look forward to speaking with him and encourage him to contact us at his earliest convenience Our initial review of the account records indicates that the disputed End of Lease charge assessed for the phone number ending in [redacted] is valid We also confirmed that the $End of Lease charge was assessed on the account in accordance with the terms of the phone lease that Mr [redacted] signed for the phone number ending in *** In order to provide any additional account details, or address any outstanding account concerns, it will be necessary for us to speak with Mr [redacted] so that he can provided the aforementioned account security information We appreciate Mr [redacted] for taking the time to provide us with the details of his customer service experience We are continually striving to improve the quality of service provided to our customers Please be assured that we value their feedback and will utilize this input to improve our training and processes If Mr [redacted] needs further assistance with this matter, I can be contacted by calling the Executive & Regulatory Services department at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Patricia SExecutive Services Analyst

April 17, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Complaint of [redacted] Ohde Sprint Case [redacted] Dear Ms [redacted] : Sprint is in receipt of the above-referenced complaint of Ms [redacted] regarding Sprint account XXXXX We appreciate your assistance in bringing Ms [redacted] ongoing equipment, Early Upgrade Fee and policy concerns to our attentionWe regret any inconvenience that may have caused Ms [redacted] to contact your agencyWe are pleased to inform you that we spoke with Ms [redacted] and resolved the issues Due to Ms [redacted] ongoing equipment issues, we updated her account as a one-time exception to allow an early upgrade on Sprint phone (XXX) XXX- [redacted] effective today; however, there will be a $Early Upgrade Fee assessed to her accountIn appreciation of Ms [redacted] continued business, we applied credits totaling $to her account, which are equivalent to the cost of the Early Upgrade FeeThose credits can be viewed via sprint.com and on her next invoice We also have agreed to credit the activation feeAfter Ms [redacted] upgrades her device and contacts our office directly, we will offset that fee We also appreciate Ms [redacted] taking the time to provide us with the details of her most-recent customer service concernsWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value her feedback, and her concerns have been forwarded to the appropriate managerial staff If we can be of further assistance regarding these matters, you can contact our Executive & Regulatory Services department toll-free at ###-###-#### or me directly at ###-###-####I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, [redacted] *

April 17, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] M [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-noted inquiry of Ms [redacted] M [redacted] submitted on March 31, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] expressed her dissatisfaction with the balance reflected on her Sprint account; specifically, stating that she remitted a payment of $to her account However, Ms***’s account has a current balance of $Therefore, Ms [redacted] requested that Sprint review this matter and adjust her account accordingly Sprint has reviewed Ms***’s complaint According to our records, prior to Ms [redacted] remitting a payment of $to her account on April 3, 2017, her account reflected a past due balance of $354.29, leaving a remaining balance due of $ Our records further indicate that Ms [redacted] has not remitted a payment for the February and March billing statements Therefore, the balance on Ms***’s account is valid We spoke with Ms [redacted] on April 5, 2017, and relayed the aforementioned information to her Unfortunately, Ms [redacted] has not confirmed her understanding of the information relayed to her We attempted to follwith Ms [redacted] on April 7, 2017; however, we were unsuccessful In order to ensure satisfactory and mutually acceptable resolution, we request that Ms [redacted] contact the undersigned directly at the phone number noted below at her earliest convenience We regret any inconvenience this matter may have caused but trust that we have addressed Ms***’s concerns If we can be of further assistance with this issue, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Eastern Time Sincerely, Romualdo FExecutive Services Analyst

May 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # [redacted] , [redacted] Sprint Account # xxxxx [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of [redacted] submitted on April 17, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr [redacted] expressed his dissatisfaction with the charges assessed to his account and has indicated that he would like to be reimbursed from January to present since phone line ending in [redacted] should have been cancelled, per his requestMr [redacted] requested that Sprint review this matter and adjust his account accordingly Sprint has reviewed Mr***’s complaintOur records indicate that on April 17, 2017, Mr [redacted] contacted our Customer Care group to report that he requested cancellation of phone line ending in [redacted] on January 17, At that time, our Customer Care group advised Mr [redacted] that our records do not indicate that he requested to cancel the above phone lineTo resolve this matter, on April 17, 2017, we offered and Mr [redacted] accepted to cancel phone line ending in [redacted] and an adjustment of $was applied to his account to offset the monthly recurring charges associated with the above phone line We spoke with Mr [redacted] on April 19, 2017, and relayed the aforementioned information and resolution to himTo provide closure for this matter, we offered an additional adjustment of $to offset the monthly recurring charges as reflected on the December through March billing statementsMr [redacted] accepted our offer and expressed his satisfaction with the resolution provided to him We appreciate Mr [redacted] taking time to provide the details of his experience with the Customer Care groupWe are continually striving to improve the quality of service provided to our customers Please be assured that we value Mr***’s feedback and that his concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience that Mr [redacted] may have experienced while attempting to resolve his account concerns If we can be of further assistance, Mr [redacted] can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: In the response that Sprint has provided, they are only mentioning the one issue with reception, which they are claiming I gladly said my reception is much better now which is not the caseNote, that I had to move to get better receptionFurthermore, they are choosing to ignore the other numerous issues I have had while being a customer, like not being able to use the hot spot, the numerous times I've had to call customer service with very little resolve, and the time spent on the phone which I should not have to do just to get my service to work accordinglyIt has been several issues and inconviniences that I've endured throughout and they are stating they are declining my request to have a type of credit toward my account since there is sprint billing errorOnce again, here goes the low level of Customer service and attention to issuesI requested compensation in the form of a credit toward my account for the inconviniences I've endured and for the low level of service, and service not delivered as promised and advertised, NOT due to a billing error as they have declaredEven tonight as I tried to log into my online account I was having issues which I included a screenshot for and I've experienced this time and again, everytime I try and log in I get these error messages and it takes literally about to tries before I can get in to my accountThe last few times I checked for the system to save my login info so this doesnt happen but of course it does not work as shown here in the screenshotThis is just one of the ongoing issues that I have to suck up and just keep experiencing, since they will not do anything to fix it or offer any compensation forIf Sprint continues to "respectfully decline" any compensation for the issues I've had and continue to have with their service, customer support and serivce, and coverage, and I decide to cancel my account as a result, then I want sprint to waive any cancellation fee since they have not delivered service as advertisedAnd if it comes to legalities and I can also retain an attorney or take them to court and provide proof of the issues and inconviniences that I have suffered Regards, [redacted]

December 15, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry filed by Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided in Ms [redacted] ’s complaint, she returned a device to the local Sprint but has not received credit for the accelerated charges billed to her Sprint account As a result, Ms [redacted] has requested that her account be immediately adjusted for the returned equipment We regret the circumstances that prompted Ms [redacted] ’s complaint Our records indicate that we applied full credit for the returned device on December 1, Further, after speaking with Ms [redacted] , an additional $credit was applied to her account for customer satisfaction to offset any late charges she incurred as a result of this matter We appreciate Ms [redacted] for taking time to provide details of her experience with our customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We apologize for any inconvenience this matter may have caused Ms [redacted] If she needs further assistance, Ms [redacted] can reach me toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April [redacted] Executive Services Analyst

March 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] *** Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] ***, filed on behalf of Sprint account holder, Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] disputed monthly equipment charges assessed to Ms [redacted] ’s Sprint account for a Samsung device that is no longer in his possession due to his having had it replaced using his equipment insurance coverage He requested that we remove the equipment financing agreement for that device We regret any misunderstanding that may have occurred related to the billing of Mr***’s referenced device Our records reflect that Mr [redacted] contacted our Customer Care department on on December 29, 2016, to report that his Samsung Galaxy SEdge device that he purchased with an installment billing agreement was not functioning properly At that time, our representatives advised Mr [redacted] to contact [redacted] , our Total Equipment Protection (TEP) administrator, to secure a replacement deviceHis replacement Samsung Galaxy Sdevice was activated on December 30, 2o We spoke with ***, an authorized end user on Ms [redacted] ’s Sprint account, and confirmed the above-noted information We also advised Mr [redacted] that receiving a replacement device does not remove his financial responsibility for the original equipment purchase agreement Although we were unable to identify any error on the part of Sprint related to Mr***’s equipment billing, we offered a one-time $credit to Ms [redacted] ’s Sprint account to offset the cost of the paid TEP deductible due to any misinformation that may have been provided to him regarding his financial responsibility for his deviceWe also offered to apply an additional credit of $23.49, as a courtesy, to bring Ms [redacted] ’s account balance to zero Mr [redacted] accepted our offer, and we applied the credits as agreed We appreciate Mr***’s taking time to provide details of his experience with our retail and Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience these matters may have caused but are pleased that we were able to satisfactorily address Mr***’s reported issues If we can be of further assistance related to these concerns, Mr [redacted] or Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext####I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, LaDonna J [redacted] Executive Services Analyst

Re: Revdex.com Case # [redacted] , Isidro [redacted] Sprint Account # XXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Isidro [redacted] submitted on August 21, We appreciate your assistance in bringing our customer’s concern to our attention We are pleased to inform you that we have addressed Mr [redacted] ’s concern According to the information provided, Mr [redacted] expressed his dissatisfaction with equipment being purchased on his account without his consent Mr [redacted] requested that Sprint review this matter and asked that the appropriate action be taken Sprint has reviewed Mr [redacted] ’s complaintOur records indicate that three lines of service was activated on June 29, 2017, via Sprint’s Leasing program at a third-party retail store location Our records further indicate that our Fraud Management group confirmed fraudulent activity on Mr [redacted] ’s account and the three Lease Agreements were cancelled along with the disputed lines of service In addition, an adjustment totaling $2,was applied on August 24, 2017, to offset the fraudulent charges We spoke with Mr [redacted] on August 31, 2017, and relayed the above information During our discussion, we explained to Mr [redacted] that our Fraud Management group confirmed fraudulent activity and cancelled the three Lease Agreements along with the disputed lines of service In addition, an adjustment was applied to the account to offset the fraudulent charges Mr [redacted] expressed his satisfaction with the resolution provided We regret any inconvenience Mr [redacted] may have experienced regarding this matterIf Mr [redacted] has any further questions about this matter, we can be reached by calling the Executive and Regulatory Services Department at ###-###-####, Monday through Friday, between a.mand p.m., Central Time Sincerely, /s/ Terrance [redacted] Terrance [redacted] Executive & Regulatory Services

May 3, Revdex.com Ward Parkway, Suite Kansas City, MO RE: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry submitted by [redacted] submitted April 18, We appreciate the opportunity to address his account concerns According to the information provided, Ms [redacted] expressed her dissatisfaction with her inability to update the price plan onto the new promotional plan Ms [redacted] requested that Sprint review this matter and respond accordingly Sprint has reviewed Ms***’s complaint We spoke with Ms [redacted] on April 24, 2017, and explained the promotional offered Unlimited Freedom plan is for new customers, establishing services with Sprint During the conversation Ms***s, stated that she activated a Tablet device in December 2016, which is no longer working Ms***s further explained, that she lost the device being used on phone line ending in [redacted] and could not afford the deductible to replace the device To satisfactorily resolve Ms***’s billing concerns, we cancelled phone line ending in ***, without her account being assessed any cancellation fees Additionally, the remaining three numbers on Ms***’s account was changed to Sprint’s 50% off competitor plan with limited data allowance, the first line bills at $and the second and third lines at no cost, $Phone Access fee, per line, $Total Equipment Protection (TEP) plan on one line, Account Spending Limit (ASL) fee at $and monthly equipment charges totaling $ Therefore, Ms***s monthly invoice will be $before related taxes are applied To bring closure to this matter we offered and Ms [redacted] accepted a $credit to her account, to assist with a portion of the deductible when she files a claim with our program administrator, Asurion to replace the device associated with phone line ending in ***Ms***’s expressed her satisfaction with the resolution provided We regret any inconvenience this matter may have caused Ms***If Ms [redacted] has any questions concerning the issues discussed herein, please do not hesitate to contact me directly at ###-###-#### extension ***, Monday through Friday between the hours of 8:a.mand 5:p.mEastern Time Sincerely, /s/ Hakima W Hakima WExecutive & Regulatory Services