Sprint Corporation

March 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] Account XXXXX3453, [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the above inquiry submitted by your office on behalf of [redacted] We appreciate your assistance in bringing Mr [redacted] ’ concerns to our attention According to the information provided, Mr [redacted] is requesting clarification on Sprint’s unlock policies and to unlock a Samsung Galaxy SPlus He is also asking to get a refund for the amount paid to own his device “Unlocking” is a general term that refers to one or more types of device unlocking MSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different network Unlocking also refers to enabling the SIM slot of the device to allow another carrier’s SIM card to be inserted (either domestic or international) Unlocking a device will not necessarily make that device interoperable with another carrier’s network In other words, a device designed for one network is not made technologically compatible with another network merely by unlocking it Additionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network) Additional information about our unlocking protocol is available on our website at (insert web link) Sprint will unlock a device under the following circumstances: Any associated service agreement, installment billing purchase agreement, or lease agreement for the device must be fulfilled, including payment in full of any applicable Early Termination Fee(s) or end-of-lease/installment billing purchase options; The account associated with the device must be in good standing The device has not been reported as lost or stolen and is not associated with fraudulent activity or otherwise flagged as ineligible for unlocking The device has been active on the Sprint network, currently or in the past, for a minimum of days We spoke with Mr [redacted] on March 10, 2018, regarding his concernsAt that time, Mr [redacted] advised he no longer had a Sprint SIM but he agreed to go to a Sprint store and get one so that we could resubmit an unlock request for the deviceMr [redacted] inquired about getting refunded for paying off the deviceTo accommodate Mr [redacted] ’ request, we offered to have him send back the device so that we could process a refund request for the device paymentHowever, Mr [redacted] declined to return the device After a week of being unable to reach Mr [redacted] , he reached out and advised he had not being able to get a SIM card and he is looking for us to refund the amount he paid for the device without returning itAt this time we have advised Mr [redacted] we respectfully decline his refund request without the return of the device We appreciate Mr [redacted] for taking time to provide details of his experience with our customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value Mr [redacted] ’ feedback and will utilize this input to improve our training and processes We regret any inconvenience this matter may have caused Mr [redacted] If additional assistance is required, Mr [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at 1-844-282-8211, extension *** I am available Tuesday through Saturday between 7:a.mand 4:p.m., Central Time Sincerely, Diana HExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I do not feel fully happy with what I what I got from SprintI know that they are not willing to do more for there customersThank you Revdex.com for all that youtried to do for me

May 30, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx***, [redacted] F [redacted] Sprint Case [redacted] To Whom It May Concern: We appreciate your assistance in bringing the concern of Ms [redacted] ( [redacted] ) to our attention We regret any inconvenience that she may have experienced as a result of this matter According to the information provided in the inquiry, Ms [redacted] ( [redacted] ) indicates that her daughter referred her to Sprint and advised her that she would receive $for each line that she activated She states that she also advised our retail store representative that she wished to participate in Sprint Referral Rewards program at the time that she ported her two phone numbers to Sprint at the retail store Ms [redacted] states that our retail store representative advised her that her daughter would receive $and she would receive $for porting her two phone numbers to Sprint She states that her request to receive the above-referenced Referral Rewards cards was declined because her request for the Referral Reward Cards was submitted prior to her daughter submitting her request for Referral Reward Cards as the referrer As a result, she requests that Sprint Referral Rewards cards be processed According to the terms of the Sprint Referral Rewards Program, the Sprint referrer customer would need to sign up for the program by providing the customer referrer’s name, valid email address, and Sprint active wireless phone number and accept the program Terms & Conditions Upon completion of this step, our Sprint referrer customer may start referring friends or family members to Sprint using the tools provided on Sprint’s referral site Subsequent to a friend or family member receiving a referral offer from the Sprint referrer customer via email, the referee may then unlock the referrer offer Our review of the account records indicates that Ms [redacted] , the referee, ported her two phone numbers to Sprint and submitted a request to receive two Sprint Referral Rewards cards prior to the Sprint Customer referrer, her daughter, signing up with the Sprint Referral Rewards Program or sending her a Sprint Referral Reward Card offer Our review also indicates that at the time that Ms [redacted] established her account in March 2017, the referrer and referee Reward Card offers were $for each phone number ported to Sprint We subsequently advised Ms [redacted] via our follow up voicemail, that in view of any possible misunderstanding in regard to this matter, upon the Sprint Referrer Customer Account becoming current, we will process two $Sprint Referral Reward Cards for both Referrer and Referee for each of the two phone numbers ported to Ms [redacted] ’s account Our offer is available for days If Ms [redacted] needs further assistance with this matter, I can be contacted by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Patricia SExecutive Services Analyst

August 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In Mr***’s inquiry, he expressed his dissatisfaction with his monthly Sprint charges exceeding the amount quoted to him despite his multiple contacts to us to correct that matter Mr [redacted] requested that we reduce his billing to the quoted price We regret any misunderstanding that may have occurred related to Mr***’ Sprint charges Our records reflect that Mr [redacted] upgraded equipment for of his lines of service on November 22, 2016, and that he accepted 24-month installment billing purchase agreements for those devices Our records further reflect that Mr [redacted] activated his lines of service on our 12GB Better Choice L-$5off with AutoPay PlanAs such, based on his rate plan and equipment choices, his monthly charges should have been approximately $per month plus applicable taxes and surcharges However, Mr [redacted] contacted us on March 16, 2017, to upgrade his rate plan to our 40GB High Speed Data Share Plan, which lowered his monthly charges to around $per month including applicable taxes and surcharges We are unable to identify any billing error associated with his account We spoke with Mr [redacted] on August 21, 2017, and explained the information outlined aboveWe also informed him that, based on his chosen rate plan, equipment, and other account options, we are unable to reduce his bill to the requested amountMr [redacted] indicated his understanding of that information We appreciate Mr [redacted] taking time to provide details of his experience with customer care We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that Mr [redacted] concerns will be orwarded to the appropriate managerial staff for further review We regret any inconvenience Mr [redacted] may have experienced as a result of these matters If we can be of further assistance with these concerns, Mr [redacted] can contact me directly by calling the Sprint Executive and Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland [redacted] *Executive Services Analyst

May 23, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case: [redacted] , [redacted] Sprint Account: xxxxx [redacted] Sprint Case: [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] submitted on May 5, We apologize for any inconvenience Ms [redacted] has experienced as a result of this matter We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Ms [redacted] expressed her dissatisfaction with the upgrade options currently offered by SprintMs [redacted] requested that Sprint return to offering discounted upgrade options after one year Sprint has reviewed Ms [redacted] ’s complaintSprint has a Handset Upgrade Program in place for our existing customers; however, there are specific requirements and several ways for customers to upgrade their deviceFurther information can be viewed on www.sprint.com/upgradeEffective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives new and existing customers the flexibility to lease select smartphones and tablets for a lower monthly cost versus purchasing the device With a lease option, Sprint owns the deviceAt the end of a lease term, customers can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device For further information regarding Sprint Leasing please visit www.sprint.com/lease Sprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet device Customers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed device There are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchasedFor additional information and eligibility requirements customers can visit www.sprint.com/easypay Sprint spoke with Ms [redacted] on May 12, 2016, and presented the options currently available, including the Galaxy Forever, which is a month Leasing program currently offered, which gives the customer the option of upgrading after making paymentsSprint’s Galaxy Forever program, is currently only offered for the Samsung Galaxy Sdevice and Samsung Galaxy SEdge deviceMs [redacted] stated that she would consider the above options and may take advantage of her device upgrade at a later date We regret any inconvenience Ms [redacted] may have experienced regarding this matter and we sincerely appreciate her feedback, which will be forwarded to the appropriate managerial staff for further review If we can be of further assistance with this matter, Ms [redacted] can contact the Sprint Executive & Regulatory Services Department toll-free at ###-###-####I can be reached directly at extension I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Alicia [redacted] Alicia [redacted] Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I contacted [redacted] Hthrough email on the 23rd and am satisfied with her responseI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Fakhrullah ***

Good afternoon! I just wanted to inform you that Sprint just called me and stated that they understood that I have weak coverage at my house and that they are waiving the $Early Termination FeeThank you so much for taking care of this matter for me.I am yrs old and this is the first time that I had to resort to notifying the Revdex.comThat you very much for taking the time to protect us for what is right!Have a wonderful day! [redacted]

September 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: The above-referenced inquiry has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] expressed her dissatisfaction with her billing being higher than expected after completing a plan change recently She requested that the disputed charges be credited We regret any misunderstanding that may have occurred related to Ms [redacted] ’s referenced billing concerns We spoke with Ms [redacted] on September 15, 2017, and verified with her that her account balance is valid However, as a courtesy and due to any possible miscommunication that may have been provided related to her account charges, we offered a one time credit of $to offset a portion of service charges on her account Ms [redacted] accepted our offer and we applied the credit as agreed She then confirmed that we resolved her inquiry We regret any inconvenience this matter may have caused Ms [redacted] If I can be of further assistance with this concern, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

July 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed with your office by Ms [redacted] We appreciate your assistance in bringing her concerns to our attention In her inquiry, Ms [redacted] states that due to previous account billing concerns, her account was credited $ She states that the referenced credit was applied to her monthly billing statements, and carried over each month through June 2016, leaving a remaining balance of $due for that month She further stated that she switched wireless carriers and contacted our Customer Care department to have her service cancelled and was informed that November would be the last bill cycleHowever, she states she was billed again and was sent to collections for a bill that she believes was incorrect for the June billing statement, as well as charges incurred after she called to cancel her service Ms [redacted] advised that she had an unfavorable customer experience while attempting to address her account billing concerns As a result, Ms [redacted] request that she be refunded for monies paid totaling $and that the account is removed from collections We spoke with Ms [redacted] regarding her account billing concerns During our discussions with Ms [redacted] , we explained that the June billing statement was $with a due date of July 3, We advised her that we received her payment for $on July 23, 2016; however, by that time the July bill statement was processed for $ We further advised Ms [redacted] that her account was suspended on December 27, 2016, due to the past due balance for the November and December billing statementsThe account was eventually cancelled on March 27, 2017, for non payment Ms [redacted] stated that she was with her new provided on or around November 5, 2016; however, our account records indicates that service was used until November 25, We explained that her account balance for $represents the November through December billing statements and late fees Although we found no Sprint billing error, as a courtesy, we offered to credit the late fees and the December billing charges for $ With this credit, the remaining balance due is $for the November billing statement Respectfully, we are unable to grant Ms [redacted] ’s request for a refund and removal from collections Additionally, we offered to mail Ms [redacted] a copy of her November and December billing statements for her records We appreciate Ms [redacted] for taking time to provide details of her experience We are continually striving to improve the quality of service provided to our customers Please be assured that we value her feedback and that her concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience this matter has caused If we can be of further assistance, Ms [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time Sincerely, Alethea BExecutive Services Analyst

March 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by Mr [redacted] We appreciate your assistance in bringing his billing concerns to our attention In his inquiry, Mr [redacted] states that when he established service with Sprint in August 2017, he was led to believe that he would receive a Lease One, Get One (LOGO) promotional credit for his devices; however, he has not received the promotional credit as promised As a result, he is requesting that Sprint provide the promotional credit We spoke with Mr [redacted] on March 8, We reviewed his account and confirmed that he is receiving the LOGO credit as promised The credit of $was applied to his account on January 17, 2018, and is reflected on his February invoice Our records reflect Mr [redacted] has been receiving this monthly credit on the 17th of each month since January Please note the promotional credit will continue to be applied on the 17th of each month through the end of the device contract end datesMr [redacted] expressed his satisfaction with this resolution and our handling of the matter We appreciate Mr [redacted] for taking time to provide us with the details of his experience, as we are continually striving to improve the quality of service provided to our customers Please be assured that Sprint has no higher priority than its customers The telecommunications industry is extremely competitive and we realize that the quality of products and the level of customer service we provide will define our success If further assistance with this matter is needed, I can be contacted by calling the Executive & Regulatory Services department at 1-844-282-8211, ext*** I am available Monday through Friday between 7:a.mand 4:p.m., Central Time Sincerely, Sean Jones Executive Services Analyst

June 19, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] - [redacted] , [redacted] Sprint Account xxxxx Sprint Case [redacted] Dear Mr [redacted] : Sprint is in receipt of the above-referenced inquiry of Mr [redacted] , which was forwarded to the Executive & Regulatory Services department for reviewWe regret any difficulty that Mr [redacted] may have experienced while attempting to resolve his equipment billing, and customer service concerns We appreciate your bringing these matters to our attentionAccording to the information provided, Mr [redacted] stated that he visited one of our retail stores in Hawaii to upgrade his devices, and he requested that there not be a contractHe stated that the retail store representative offered a $rebate for each line of service, and informed him that he would be on a month-to-month service planMr [redacted] stated the $rebate never reflected on his invoice, and when he inquired about the matter, he was told by our Customer Care Representatives that he did not qualify for the discount due to the incorrect service planAs a result, Mr [redacted] canceled his services by porting to another mobile carrier, and he is disputing the $1,balance on his account During our conversation, Mr [redacted] stated that he understood the month-to-month plan to be that he could cancel anytime without being billed any penalty charges or Early Termination FeesAfter he upgraded the lines of service, he stated that he never received the $rebate per line, and he was unable to resolve his billing concerns; therefore, he canceled his serviceHe further stated that he spoke with one of our Customer Care Representatives who suggested that he return the equipment to the point-of-sale in an attempt to resolve his equipment billing concerns; however, the point-of-sale is in Hawaii where Mr [redacted] was working temporarilyTherefore, to bring closure to this matter, we sent three return kits to Mr [redacted] ’s home address to facilitate the return of an Airave, and two iPhone 6P-16GB devicesUpon receipt of the equipment, we will credit the accelerated charges for the cost of the devices, and credit the lease cancelation chargesMr [redacted] accepted the resolution We appreciate Mr [redacted] for taking the time to provide us with the detail of his experience with our retail store representativesWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value his feedback and will utilize his input to improve our training and processes We regret any misunderstanding that may have occurredShould there be any additional concerns, you can contact us by calling the Executive & Regulatory Services department toll-free at ###-###-#### or by calling me at ###-###-####I am available Monday through Friday between a.mand p.m., Central Time Sincerely, [redacted] F Executive Services Analyst

November 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] cited his dissatisfaction with the level of service received while attempting to resolve an issue with a refund for devices he returned on September 23, 2016, citing that he has confirmation of the return and was previously advised to expect the refund of $within business days, which did not occur Mr [redacted] requested the he received his refund We appreciate Mr***’ taking time to provide details of his experience with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that his concerns have been forwarded to the appropriate managerial teams for further review A member of our executive escalation team contacted Mr [redacted] and confirmed that the device was received in our warehouse on the referenced date and a refund in the amount of $was processed back to his credit card on November 1, Banks normally post the transaction to the customer's account within business daysHowever, some institutions, such as credit unions and smaller banks may take longerWe also confirmed that we have reset the upgrade eligibility of the line ending in *** We regret any inconvenience this matter may have caused *** If he has additional questions or concerns regarding his reported concerns, he can contact [redacted] Kor me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Twana T Executive Services Analyst

July 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account: xxxxx [redacted] Sprint Case: [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaintWe appreciate your assistance in bringing our customers’ concern to our attention According to the information provided, Mrs [redacted] believes that she was improperly charged for certain third-party content and has requested that Sprint credit her account in an amount equal to the disputed portion of the invoiceSpecifically, Mrs [redacted] requested for Sprint to adjust her March through June invoices Our records reflect that on June 14th and July 3rd of 2017, we spoke with Mrs [redacted] via our Online Customer Care team and we explained that our records indicate that third-party content was subscribed to and purchased through Playphone application on her phone number ending ***Although we consider the charges valid, to resolve the matter, on June 14th, and July 3rd of 2017, Mrs [redacted] ’s account was credited $and $for the disputed third-party content charges, respectivelyAs such, the $courtesy adjustment is reflected on her June invoiceHowever, the $adjustment was not reflected on her July invoiceIn addition, on July 3, 2017, we unsubscribed the above-mentioned phone number from the disputed third-party provider and blocked all third-party content for the aforementioned phone numberFurthermore, our records reflect that on July 3, 2017, Sprint received and processed a port-out request associated with phone number ending in ***As such, our records reflect that as of July 3, Mrs [redacted] ’s account was cancelledAlso, on July 24, 2017, Sprint applied an adjustment totaling $to offset the aforementioned charges reflected on her March through June invoices During an additional follow up communication with Mrs [redacted] on July 24, 2017, we advised her that her July invoice reflects that the aforementioned device does not reflect any new additional third-party content charges provided by PlayphoneFurthermore, we confirmed that an adjustment totaling $was applied towards her account balance, which will be reflected on her August invoiceMrs [redacted] has confirmed her understanding of the information that was relayed to her We regret any inconvenience this matter may have caused Mrs [redacted] If we can be of further assistance with this issue, Mrs [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Chanda L Executive Services Analyst

July 3, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] stated that in December 2016, she upgraded her device and she was offered an iPad Mini at no cost with the condition that she pay a $monthly service fee for the service plan for 24-months Ms [redacted] stated that she accepted the offer, however; she has not received the monthly credit for the iPad MiniAs a result, Ms [redacted] is requesting that we honor the promotional offer and apply a credit to her account to offset the iPad Mini equipment charges she has incurred since she activated During our conversation with Ms [redacted] , we advised her that we have confirmed that she meets all of the criteria for the iPad Mini promotion Further, we advised her that our records reflect that she was not placed on the correct data service plan, as a result, we have updated the data service plan and applied credits totaling $to offset all of the monthly service charges she has incurred on the iPad Mini since she activated in December We advised Ms [redacted] that the promotion should being awarding in two to three billing cycles, however; if the promotion does not award we agreed to cancel the installment agreement with no penalty to emulate the offer Ms [redacted] accepted the offer and is satisfied with the resolution We appreciate Ms [redacted] ’s taking the time to provide us with the details of her experience with our Customer Care group We regret that the level of service she received was not indicative of the world-class service we strive to provide The feedback she provided has been forwarded to the appropriate management staff for further reviewIf I may be of further assistance with this matter, Ms [redacted] can reach me by calling Sprint’s Executive and Regulatory Services department toll-free at ###-###-#### I am available Monday, Tuesday, Thursday and Friday between a.mand p.m., Central TimeSincerely, Tobias T.Executive Services Analyst

June 17, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Sprint Account XXXXXX [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the above referenced inquiry of Mr [redacted] According to the information provided, Mr [redacted] stated that after cancelling his Sprint account due to being deployed to an area in Alaska where Sprint service is not available, he remitted a payment for the balance duel; however, he still had a bill reported to his creditMr [redacted] is requesting an explanation of the remaining balance due In addition, he requested that if any billing error is identified, that Sprint zero out the due balance and remove the negative reporting from his credit Our records reflect that during the January through February 21, 2015, billing period, Mr [redacted] was billed his monthly recurring charge of $173.61; however, he had a carry over past due balance of $In addition, our records reflect that on the March invoice, we provided adjustments totaling $to offset the charges assessed after February 4, 2015, based on his deployment After the aforementioned adjustments were provided, the remaining balance due was $ Unfortunately, due to the balance being unpaid, he received two supplemental invoices for April and May 2015, which included late fees, resulting in a $final balance As this balance remained unpaid, the debt was reported to the credit bureaus accordingly During our June 10, 2016, discussion with Mr [redacted] , we provided the information outlined above While we explained that we are unable to identify any billing error on the part of Sprint with respect to this matter However, our final review did reveal a possible misunderstanding of his final balance and actions that would have been required to cancel his account without additional charges being incurred due to his military assignment outside of our coverage area As such, we have agreed to zero out the remaining balance Mr [redacted] accepted this offer of resolution and understands that Sprint will send a request to remove the negative reporting filed with the credit bureau as a demonstration of our commitment to excellence On behalf of Sprint, I apologize for any inconvenience Mr [redacted] may have experienced as a result of this concern If we can be of further assistance, or if Mr [redacted] has supplemental questions or concerns in the interim of his follow up, he can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 6:p.m., Central Time Sincerely, Linard [redacted] Associate Analyst Executive & Regulatory Services

I WAS ABLE TO SPEAK WITH TIFFANY AT SPRINTSHE HAS CLOSED ALL OF THE ACCOUNTSI WANT TO THANK YOU FOR EVERYTHING THAT YOU HAVE DONE TO HELP ME WITH THIS SITUATION Regards, [redacted] - [redacted]

July 5, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] , submitted on June 19, We appreciate your assistance in bringing our customers’ concerns to our attentionAccording to Mr [redacted] ’ complaint, he states that he called on June 13, 2017, to cancel autopay in order to pay his deductible for replacement equipment that had been stolenOn June 14, 2017, Mr [redacted] states $1,was deducted from his accountHe further states that he was told that he would receive a partial refund of $as he agreed to keep the remainder on the account to go toward the balance; however, he has not received the refundMr [redacted] is requesting a partial refund if the full refund cannot be processed immediately He further requested that the feedback he provided regarding the employees that set incorrect expectations be used for coachingWe spoke with Mr [redacted] on June 22, and 27, 2017, regarding his concernsHe confirmed that his request for a refund in the amount of $600, and the remainder to apply to the balance on the accountAn electronic ACH refund in the amount of $was approved to go directly back to the active checking/savings account the amount was drafted fromAt that time, we set the expectation that it would take up to hours to reflectWe spoke with Mr [redacted] again on June 27, 2017, and he confirmed that he received the refundMr [redacted] expressed satisfaction with the actions takenIf I may be of further assistance regarding this matter, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central TimeSincerely, LaToya [redacted] Executive Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I'd like to start by referencing that Jennifer has been the most helpful thus far sighing this company I have personally been very satisfied with her service efforts as a customerI was sent a wifi connect device the day I left to NYC and did not get back to try it out until yesterdayThis was requested to be tried before any further efforts towards cancellation were pursuedBecause The Revdex.com was not a part of my conversations on the phone with Jennifer, for this next part to make sense I have to also relay with you that I am staying as a tenant in someone else's home with one other person (total of three occupantsincluding myself)The owner just bought a new router for $and was reluctant to add the connect to itAnd after a little bit of pleading to him, I was successful and talking him into trying it out under its second option I love using the connect in addition to his router as opposed to instead ofI have attached four pictures that all have the time stamp at the top of them to show the coordinating network speed test with the router attached at the time (connect being the Asus device)The wifi connect brought our wifi download speed down from to 14, and our upload speed from to and it hurt not only my device but everyone's in our homeWhile it technically doesn't work to give me Internet, it's a different connection than our home Internet and marginally slower The reason for attaching the pictures is to show sprints solution technically does work, but at the expense of myself and my two roommatesAlso if my home wifi doesn't work, this solution simultaneously will not as it is a byproduct ofThat being said, if our far superior home internet wifi is working, we wouldn't need itMy problem is when our home internet is not working, I'm still left with no internet inside my homeI need to fix my cellular internet, not replace my wifi service with a sprint device that produces 1/of the speed Regards, [redacted]

February 10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry We appreciate your assistance in bringing our customers’ concerns to our attention According to the information received, Ms***, who wrote in on behalf of the account holder [redacted] ***, stated that she purchased three Samsung Note devices in August She stated that when the devices were recalled by the manufacture in October 2016, she purchased two Samsung Galaxy SEdge devices Ms [redacted] further states that the offer was when you returned the Note devices you would receive a $return credit, which she did, and an additional $account credit for each device within days She stated that to date, she has not received this credit She stated she was advised by our Customer Care representatives that no credit was due In addition, she stated that one of the Note devices was paid in full when she preordered it on August 3, 2016, and after she returned the device, she was advised that she would receive a refund check within two weeks and to date, has not received the refund She is requesting a resolution to these issues We regret any inconvenience that Ms [redacted] may have experienced with the return of her recalled Samsung device Sprint has no higher priority than our customers, and customer safety while using our products is synonymous with that priority Sprint worked closely with Samsung to notify customers of the potential battery issue with the Samsung Galaxy Note device and to ensure that options were in place for customers who purchased that model to immediately return or exchange to a different device model Our records reflect that a refund check in the amount of $was processed and sent to the account holder’s billing address on February 6, Mr [redacted] should receive it within 7-days We spoke to the account holder [redacted] on February 8, 2017, and provided him with the above-referenced information In an effort to reach an amicable resolution and as a courtesy, we offered and he accepted a $account credit He stated that he considers the issue resolved to his satisfaction We regret any inconvenience these matters may have caused If we can be of further assistance, we can be reached at the Executive & Regulatory Services department toll-fee at ###-###-#### extension *** I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time Sincerely, Sharon RExecutive Services Analyst