Sprint Corporation

February 6, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] expressed her dissatisfaction with the delay in obtaining a refund for her $credit balance on her cancelled Sprint accountMs [redacted] also advised of the poor customer service received while attempting to resolve this matter As a result, she is requesting her refund be sent to her We regret any frustration that Ms [redacted] may have experienced We attempted to contact Ms [redacted] by phone and via the e-mail provided, [redacted] , on February 2, and 3, 2017, to discuss her concerns in detail, but we were unable to reach her Although we have not had the opportunity to speak with Ms [redacted] directly, our records reflect that on January 18, 2017, we refunded the $back to the credit card on fileWe also received an email from Ms [redacted] on February 3, 2017, confirming receipt of the refund on her credit card If we can be of further assistance with this issue, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday and Friday, between 7:30a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

October 5, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above inquiry We appreciate your assistance in bringing our customers’ concerns to our attention In the information received, Ms [redacted] stated that she was experiencing coverage issue at both her home and work locations Ms [redacted] is requesting the balance of her lease agreement be waived We regret that the coverage in Ms [redacted] service area is falling short of her expectations We constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customers Our research into this matter determined that our network serving the area near Ms [redacted] billing address was operating within parameters during the time she stated that she experienced poor service We would note that the nature of wireless signal precludes any carrier from providing seamless coverage Sprint has made no warranty or guarantee of the same Effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device Lease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the device At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device For further information regarding Sprint Leasing please visit www.sprint.com/lease Upon activation of service, Ms [redacted] was provided with a clear disclosure of her equipment purchase and all other applicable fees and chargesFurthermore, we were able to locate a signed copie of her Lease Agreement which includes a description of the charge(s) in questionBased on our review, we were unable to identify any miscommunication regarding the terms of her agreement on Sprint’s part during the activation of her serviceWe spoke with Ms [redacted] on September 26, and provided her the above informationAdditionally, we offered to have our network engineers further investigate her coverage concerns Regrettably, we were not given the opportunity to investigate because her services were automatically cancelled when we received a port out request on September 27, In order to properly investigate a network related issue, the device has to be connected on the Sprint network Therefore, if Ms [redacted] elects to keep her leased device, in accordance with her Lease Agreement she will be responsible for the remaining accelerated lease payments and the Purchase Option amount billed on her October billWe regret any inconvenience Ms [redacted] may have experienced while attempting to resolve this matter If I may be of further assistance, Ms [redacted] can contact me at the Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday through Friday, between a.mand p.m., Central Time Sincerely, [redacted] R Executive Services Associate Analyst

April 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX***, [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry of Mr [redacted] regarding his Sprint account We appreciate your assistance in bringing our customer’s concern to our attention In his inquiry, Mr [redacted] reported that he is only receiving one of the four promotional credits of $per month for months that he is entitled to He also expressed his dissatisfaction with the difficulty he experienced while attempting to address this matter with Sprint and [redacted] *** We spoke with Mr [redacted] , and addressed his concerns We confirmed that he was eligible for the [redacted] promotion to return his existing devices and receive a monthly credit of $off the price of his new iPhone devices for months while he completed his Installment Billing (IB) agreement However, his registration for the promotion and the prepaid labels to process the required trade in of his existing equipment was processed under only one phone number instead of each of the four numbers separately Therefore, he is receiving the monthly credit for his phone line ending [redacted] under which the registration was completed; however, our system is unable to apply the credits for the other three phone lines that did not have a registration completed Due to his loyal years of patronage with Sprint and as a one-time courtesy, we have agreed to apply the credits manually as a full resolution of his concerns We applied one credit of $to his account in March 2017, and four credits of $in April 2017, to offset the first five equipment charges that were assessed We will apply monthly credits of $until we are able to apply a one-time lump sum of the credit for the remaining months in his IB agreement Mr [redacted] stated that he accepts this action as full resolution of his concerns We apologized for any inconvenience that this matter may have caused Mr [redacted] If I may be of further assistance with this matter, Mr [redacted] can reach me by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-#### I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Clara CExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meTwana was extremely helpful, had a great attitude, and gave information not previously provided to us by other Sprint associates Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I have not received any phone calls nor emails from sprint Had I received any calls or emails I would have contacted sprint as I have before I have no problems with communicating with sprint as I have in the past, I just want to resolve the issue with them signing my signature on forms that I did not sign, which I do believe is fraudulent Please do not allow sprint to get away with signing on forms, regardless if a customer used a device or not sprint has no right to sign my name on forms that I did not authorize or give them permission This is the true reason behind this complaint! Regards, Kena [redacted]

July 19, [redacted] Kansas City Revdex.com Ward Pkwy, Suite Kansas City, MO Re: Revdex.com Case# [redacted] , [redacted] Sprint Account #xxxxx [redacted] Sprint Case # [redacted] Dear Ms***: Sprint is in receipt of the above-referenced complaint for [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] expressed her dissatisfaction with the level of customer service she received from the LG Corporation while attempting to address her equipment concernsMs [redacted] stated that she contacted the LG Corporation in an attempt to resolve her equipment concerns regarding her LG Gdevice and received multiple replacement devices on phone number ending in *** We assure you that Sprint is committed to providing excellent service on every contact, with every customerPlease be advised that we take every inquiry seriously and we appreciate Ms [redacted] ’ feedback Sprint has reviewed Ms [redacted] ’ complaintOur records reflect that in June 2015, Ms [redacted] upgraded phone number ending in [redacted] and purchased a LG Gdevice via our Lease programEffective September 19, 2014, Sprint launched the Sprint Lease program, which gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the deviceLease payment varies by device and a down payment may be required and varies by customer and deviceWith a lease option, Sprint owns the deviceAt the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceMore information regarding the Lease program is available at our website, www.Sprint.com/Lease Furthermore, our records reflect that phone number ending in [redacted] was enrolled in Sprint’s Total Equipment Protection program (TEP) planSprint’s Total Equipment Protection (TEP) plan is available to new and existing customersIf the problem with the handset is covered under the Equipment Service & Repair Program (ESRP) portion of TEP, the phone will be repaired or replaced at no charge at a Sprint Phone Repair CenterIf the problem with the handset is covered under the Equipment Replacement Program (ERP) insurance portion of TEP, our customers may contact Asurion, the program administrator, to file a claimFurther details regarding TEP and the coverage’s under ESRP and ERP may be found at www.sprint.com/protectionAdditionally, our records reflect that on July 11, 2016, Ms [redacted] visited our Sprint Service and Repair Center and exchanged the aforementioned LG Gto a Samsung Galaxy SEdge device On July 14, 2016, we spoke with Ms [redacted] regarding her equipment concerns and relayed the aforementioned informationMs [redacted] confirmed that her equipment concerns regarding phone number ending in [redacted] were resolvedMs [redacted] has expressed her satisfaction with Sprint’s efforts to resolve her concernsWe apologize for any inconvenience this matter may have caused Ms [redacted] If we can be of further assistance with the issues discussed herein, Ms [redacted] can contact me by calling our Executive & Regulatory Services Department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time Sincerely, /s/ Chanda L Executive and Regulatory Services Analyst

July 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] on behalf of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention Ms [redacted] has requested clarification regarding Sprint’s unlocking policies regarding a Samsung Galaxy Sdevice activated on Sprint's network Ms [redacted] has indicated that she would like the device unlocked Unlocking a device is a general term that refers to one or more types of device unlockingMSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different networkUnlocking also refers to enabling the SIM slot of the device to allow another carrier’s SIM card to be inserted (either domestically or internationally)Unlocking a device will not necessarily make a device interoperable with another carrier’s network In other words, a device designed for one network is not made technologically compatible with another network merely by unlocking it Additionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network) Additional information about unlocking may be found at www.sprint.com/unlock Sprint will unlock a device under the following circumstances: any service agreement, installment billing purchase agreement, or lease agreement associated with the device has been fulfilled, including payment in full of applicable Early Termination Fees or end-of-lease/installment billing purchase options;the account associated with the device is in good standing;the device has not been reported as lost or stolen, is not associated with fraudulent activity, and is not otherwise flagged as ineligible for unlocking; andthe device has been active on the Sprint network, currently or in the past, for a minimum of days We confirmed that Ms [redacted] referenced device is eligible for SIM unlocking Please note that the SIM unlock information was transmitted to the device on July 11, If we may be of further assistance with this matter, you can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Kala C Executive Analyst

January 22, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] Dear Ms***: We appreciate your assistance in bringing the billing concern of Ms [redacted] to our attentionWe apologize for any inconvenience that she may have experienced in this matter According to the information provided in the complaint, Ms [redacted] stated that her business discount was not reflected on the first invoice generated on her accountOur records indicate that the above-referenced discount is reflected on her second account invoice per our Terms and Conditions of Service advising that the discount can take up to two billing cycles to reflectIn order to reach an amicable resolution in this matter, we advised her that we applied $in account credits to equal the amount of the discount for one monthThe credit includes includes taxes, applicable fees, and surchargesMs [redacted] stated that her concern is resolved If Ms [redacted] needs further assistance with this matter, I can be contacted by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 10:a.mand 6:p.m., Central Time Sincerely, [redacted] S Executive Services Analyst

our customers’ concerns to our attention In the information provided, MsZ [redacted] stated she ported in her services to Sprint and turned in two of her previous carrier’s devices to take advantage of our Switch to Sprint promotion She states she submitted the needed documentation, per the promotion’s eligibility requirements; however, she has yet to receive the right amount of the offered gift card to cover her incurred switching costs As a result, MsZ [redacted] is requesting that Sprint honor the promotion We regret any possible misunderstanding that may have occurred related to our referenced Switch to Sprint promotion, which invited qualifying customers from certain wireless service providers an opportunity to port their mobile number(s) from those providers to Sprint and to receive reimbursement for any applicable switching fees of up to $via a Visa Reward Card (less travalue provided at the point of sale) after online registration and new phone activation Customers must complete a buyback of their current working phone in good condition, wait for their final invoice, and then register for Contract Buyout Eligible switching fees include Early Termination or Equipment installment balance Taxes, surcharges, service plan charges, usage charges and late payment fees are not included Customers are responsible for paying their previous provider A review of our records indicates that MsZ [redacted] ’s Switch to Sprint offer was processed successfully for phone numbers ending in and The phones were successfully registered and approved for the Contract Buyout promotionA Visa reward card was issued in the amount of $and $which reflects the device installment balance from her previous provider and is expected to be mailed to MsZ [redacted] ’s address on file We contacted MsZ [redacted] via email on September 29, 2017, and outlined our aforementioned findings Should MsZ [redacted] like to track the status of the expected reward cards, she is welcome to visit www.sprint.com/switchtosprint, which also references a toll-free number for customers to contact for cards that may be lost, stolen, or not received We appreciate MsZ [redacted] ’ s taking time to provide details of her experience with our Customer Care representatives We are continually striving to improve the level of service provided to our customers Please be assured that we value customer feedback and will forward this information to the appropriate managerial teams for further review We regret any inconvenience this matter may have caused MsZ [redacted]

November 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers' concerns to our attention In the information provided, Mr [redacted] expressed his dissatisfaction with the length of time taken to receive a device that he initially ordered from us as an upgrade on September 6, 2016, citing that one of the two devices delivered to one of our retail locations to fulfill his equipment order was incorrect but that the retail team has not been able to resolve that matter Due to his frustration with the level of customer service he received from our representatives during his attempts to address his device concerns, he requested that we provide an iPhone Plus device to him and offset the pending $equipment charge We appreciate Mr [redacted] ’s taking time to provide details of his experiences with our retail employees and regret that the level of service he received was not indicative of the world-class service we strive to provide With the information in his account, we were able to identify the employees who processed his device order and have been involved with his attempts to resolve that concern Mr [redacted] ’s feedback has been forwarded to the appropriate management tea, empowered to make changes in this area We further regret any delay in correcting the device order issues referenced in Mr [redacted] ’s inquiry We forwarded his report to the area and district managers of the noted retail location for further review and resolution on October 19, In partnership with that management team, we updated Mr [redacted] ’s account to allow for an immediate upgrade to the device of his choosing for his referenced line of service ending on October 25, In addition, on November 4, 2016, we cancelled his current device lease and applied credits to his account to offset the resultant Lease Cancellation charges totaling $ During our November 4, 2016, discussion with Mr [redacted] , we explained the information outlined above We further explained that, as a result, he can purchase an iPhone Plus device, or any other device model, at any of our retail locations at his convenience We further explained that, due to the above-noted lease cancellation and account credits, he will be required to surrender his current iPhone 6S device to the retail location at the time of the device upgrade Mr [redacted] agreed but advised that he was travelling We identified a retail location in his area that had an iPhone Plus device in stock and provided a specific employee’s name for him to contact when he arrived at the retail store to complete the device upgrade Mr [redacted] indicated his understanding of that information but expressed additional concerns with his account unrelated to this filing As further demonstration of our commitment to excellence, we addressed those concerns fully Mr [redacted] then indicated his complete satisfaction with the actions taken by us We are pleased to confirm that Mr [redacted] completed the equipment upgrade and activated his new iPhone Plus device to his account on November 4, Due to the delay in bringing his equipment issues to resolution, we applied a credit of $to his account to bring the because due on his Sprint account current On behalf of Sprint, I apologize for any inconvenience these matters may have caused Mr [redacted] , and we appreciate his patience as we worked together to bring his concerns to complete resolution If we can be of further assistance with these issues, he can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Russell [redacted] **Executive Services Analyst

September 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] on behalf of Lisa [redacted] Sprint Account xxxxx*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] filed on behalf of MsLisa [redacted] , the account holder We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] stated that she purchased an Otter Box accessory to protect her device in the event of water damage or if it drops She stated that six days after purchase, she dropped and damaged her device and the accessory did not protect the device as sold As a result, she is requesting that we replace her device at no additional cost All new Sprint devices come with a limited one-year manufacturer’s warranty Sprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device TEP provides Sprint customers with a cost-efficient way to protect their equipment against loss, damage, and wear and tear that is not covered under the provisions of that warranty Ms [redacted] subscribes to our TEP option on her line of service ending in *** If the problem with her device is covered under the Equipment Service & Repair Program (ESRP) portion of TEP, her device will be repaired or replaced at no charge at a Sprint service and repair center for the first two visits Ms [redacted] will be charged $for each subsequent visit to a Sprint service and repair center, if her device requires repair or replacement within a rolling 12-month period If the problem with Ms [redacted] ’s device is covered under the Equipment Replacement Program (ERP) insurance portion of TEP, she should contact Asurion, our TEP program administrator, to file a claim A deductible of $to $350, depending on the device model, is required at claim approval Further details regarding TEP and the coverage under ESRP and ERP is available on our website at www.sprint.com/tep Our records reflect that Ms [redacted] purchased an activated a Samsung Galaxy Sdevice via a Lease Agreement on May 27, Our records further indicate that she activated an Apple iPhone device in place of the Son August 4, Unfortunately our attempts to contact Ms [redacted] at the telephone number and e-mail address provided in her inquiry on September 12, 14, 18, 20, and 22, 2017, to discuss her reported concerns in detail were unsuccessful We also mailed a letter to the account holder, Lisa [redacted] , at the billing address of record on September 18, 2017, acknowledging our receipt of Ms [redacted] ’s inquiry and requesting that she contact us directly for further assistance Regrettably, we have not yet had the opportunity to speak with her We regret any inconvenience these matters may have If we can be of further assistance with this issue, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, LaDonna [redacted] Executive Services Analyst

December 19, Kansas City Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com File [redacted] , Mike V [redacted] Sprint Account XXXXX Sprint Case To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MrMike V [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, MrV [redacted] expressed his dissatisfaction with our not honoring the terms of our iPhone Forever equipment promotion during his recent device upgrade and described unfavorable customer experiences during his attempts to address that concern MrV [redacted] requested that we provide a specific device model and memory configuration to him at no additional charge as resolution to his upgrade dispute We regret any misunderstanding that may have occurred related to MrV [redacted] ’s equipment upgrade options Our records reflect that MrV [redacted] previously brought his equipment concerns to our attention under separate cover on November 22, At that time, we confirmed that he accepted an iPhone device with 64GB of memory when he upgraded the device associated with his referenced line of service on October 16, At that time, he also accepted a new 18-month lease agreement for that device We discussed the above-noted information with MrV [redacted] during our November 10, 2017, conversation with him We also advised that we have no record of his having attempted to obtain a different device model or memory configuration during that transaction In addition, we informed MrV [redacted] that we were unable to identify any error on the part of Sprint related to his dispute and that, due to his signing and accepting the lease agreement for his current device, we were unable to honor his device upgrade requestHowever, based on additional information MrV [redacted] provided, we offered to update his account to allow for immediate equipment upgrade eligibility so that he could obtain a new device of his choosing and to provide service credits to his account to offset an amount equivalent to the cost difference between his current equipment and his new device Our records further reflect that MrV [redacted] contacted our Telesales department and attempted to upgrade his device pursuant to the above-noted offer on November 17, Unfortunately, he declined to complete that order due to our requiring a down payment We spoke with MrV [redacted] once again on December 18, 2017, and explained that we are systematically unable to override the down payment requirement for his requested device model due to its being a higher-value device than his current modelWe also reminded him that the offer stipulated that he would be responsible for any cost difference, including that down payment Regrettably, MrV [redacted] indicated his remaining dissatisfaction with our response to his inquiry We thanked him for his candid feedback but assured him that, based on our review, we remain confident that our offer is appropriate As such, our position remains unchanged While it is our goal to amicably resolve all concerns brought to our attention, we regret that MrV [redacted] is not satisfied with our response However, we have spent considerable time reviewing this matter and believe that his reported dispute has been fully addressed We appreciate MrV [redacted] taking time to provide details of his experience withTelesales Department We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that these concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience these issues may have caused MrV [redacted] If we can be of further assistance with these concerns, he can contact me by calling our Executive & Regulatory Services department toll-free at 1-844-282-8211, ext*** I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland (Bud) JExecutive Services Analyst

April 25, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Case [redacted] Sprint Account xxxxx***, [redacted] Dear Mr [redacted] : The above referenced inquiry has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concern to our attention According to the information provided, Ms [redacted] stated that she completed an upgrade in store with a program requirement that she turn in her previous deviceShe stated that she turned in her previous device, but was still charged a $non-turn in feeShe is requesting that she receive credit for the disputed charge We communicated with Ms [redacted] on April 20, We confirmed that the retail store where the transaction took place confirmed receipt of the device in December As a result, a credit was applied to Ms***’s account for the disputed $chargeShe confirmed via email that her issue has been resolved We regret any inconvenience that this matter may have caused Ms*** If I can be of further assistance, Ms [redacted] can contact me by calling the Executive and Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

August 23, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] , submitted on July 25, We appreciate your assistance in bringing our customers’ concerns to our attentionIn Mr [redacted] ’s filing, he stated that he had an unfavorable customer service experience while attempting to address his billing concern Mr [redacted] advised that he cancelled line ending in [redacted] over a year and half ago, but has continued to be charged for as of presentMr [redacted] is requesting that he be responsible for percent of his balance, and he will return the tablet that he still has in his possessionWe spoke with Mr [redacted] on August 4, 2014, regarding his concernsAfter account review, our office confirmed that line ending in [redacted] was cancelled effective July 25, Furthermore, the Monthly Recurring Charge was $which totaled $over monthsA credit was applied to the account for $on July 17, 2017, to offset the billed charges on line ending in ***Additionally, as an amicable resolution and to bring closure to this concern, our office applied a credit of $87.50, equal to half of the end of lease equipment costMr [redacted] made a payment to the account in the amount of $ Therefore, there is no further balance due to Sprint We appreciate Mr [redacted] for taking time to provide details of his experience with our customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processesWe regret any frustration this matter may have caused If I may be of further assistance regarding this matter, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time Sincerely,LaToyaP.LaToya P.Executive Services Analyst

May 24, Revdex.com Serving Greater Kansas City Ward Parkway Kansas City, MO Re: Revdex.com File # [redacted] , [redacted] [redacted] Sprint Account # XXXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on May 3, We appreciate your assistance in bringing our customer’s concerns to our attention Ms [redacted] ’ filing expressed her dissatisfaction that Sprint has not returned her iPhone device, from her previous wireless provider, after she cancelled her Sprint account within the 14-Day Sprint Satisfaction Guarantee return period Ms [redacted] requested that Sprint return her above referenced iPhone device Sprint has reviewed Ms [redacted] ’ complaint We spoke with Ms [redacted] during May On May 19, 2017, Sprint located Ms [redacted] ’ iPhone device via Sprint’s Returns warehouse Please allow up to thirty days for the device to be returned to the Sprint Retail Store location at Dowlen Road Suite Beaumont, Texas Ms [redacted] expressed her satisfaction with the resolution provided We regret any inconvenience this matter may have caused Ms [redacted] If Ms [redacted] would like to further discuss this matter, she can contact me by calling the Executive & Regulatory Services department toll free at ###-###-####, extension *** I am available Monday through Friday, from a.mto 4:p.m., Eastern Time Sincerely, /s/ Taheera L Taheera LExecutive & Regulatory Service

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI appreciate the efforts [redacted] showed to resolve the issueThe customer service she showed me was an example of how true customer service should be everyday [redacted] made every attempt to make sure I was satisfied as a customer and that I remained a customer of SprintI really mattered to [redacted] and it is because of her compassion and concern as representative that ensures me Sprint values loyal customers like myselfI hope to continue service with Spirit and experience great customer service from trained representatives Regards, [redacted]

July 6, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms [redacted] *** We appreciate your assistance in bringing our customers’ concern to our attention In the information provided, Ms [redacted] expressed her dissatisfaction with the level of service she received when she contacted Sprint requesting a lower monthly price plan and payment arrangements Ms [redacted] stated that she requested multiple payment arrangements and was advised that her services could be interrupted if her bill is not paid in full Ms [redacted] requested Sprint to review her current price plan and offer additional options As stated in our Terms and Conditions of Services, payments are due by the due date indicated on the invoice However, we realize that situations may arise that prevent customers from making the required payment by their due date and our Consumer Finance department can assist with payment arrangements if available However, not all payment arrangement requests can be honored During our conversation with Ms [redacted] on June 29, 2017, we reviewed the above-information Additionally, we completed a review of Ms***’s current price plan and usage We offered to change her price plan to a lower priced option without unlimited data; however, she declined our offer Ms [redacted] confirmed that her issues have been addressed and resolved to her satisfaction We appreciate Ms***’s taking time to provide details of her experience with our Customer Finance representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes On behalf of Sprint, I apologize for any inconvenience this matter may have caused Ms*** If we can be of additional assistance with this concern, she can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Lori KExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: you find information regarding things that make sprint seem not at full, but skip over vital information that proves my caseCan you PLEASE explain when sprint ever notified me of charged on the account? When we actively had Sprint, we had our bill emailedWhy did we never receive an email stating we were still being billed? Secondly, after the first call to cancel the contract, the rep cancelled the rest of the balance on the phonesI know that is in the notes, a customer service rep told me they found it, so I am sure you can tooWe were told BY YOUR REPRESENTATIVES that the account would close in hoursThey did not say the installment billing would start againYour employees failed to do their job and Sprint refuses to take responsibilityPeriod! And as far as the service usuage goes, as mentioned per our phone call, we gave the phones to our little siblings as play phones who were under the impression that they were using wifiSprint is terrible money hungry irresponsible thievesOnce again, we will contact our lawyer and take this to courtWe will have this removed from my credit Regards, [redacted]

Hello ***,Per our conversation I am writing to close my complaint.I initially responded declining the businesses response due to not all the credits they stated the posted we're reflecting on my account at the timeMy new sprint bill dropped and still not all of the credits were postedI tried contacting the person who responded to the complaint but she was unavailable so I spoke to someone else named TinaShe has posted all of my adjustments bringing my now total adjusted to $from these May billing issuesIt's still ridiculous & frustrating this whole process but I want to thank Revdex.com for helping me escalate it because I know without me filing a complaint I would still be going around and around with Sprint.Thank you again and have a great day [redacted] ###-###-####

When I started my contract with sprint I was offered service on a tablet for free for one yearThe tablet service that I was told to be free for the first year is what I have been charged with every month since I started the serviceAnd I have contacted the service every month to dispute the charge to no avail