Sprint Corporation

June 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # [redacted] , [redacted] Sprint Account #xxxxx[redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of [redacted] submitted on May 31, We appreciate your assistance in bringing our customers’ concerns to our attention In Ms [redacted] ’s follfiling, she stated that she had an unfavorable customer service experience while attempting to address her account concerns According to Ms [redacted] , she cancelled her Sprint account due to being billed incorrectly for services In addition, Ms [redacted] stated upon reporting the device associated with phone number ending in [redacted] lost/ stolen, she was advised that the above-referenced phone number does not subscribe to TEP As a result, she was unable to file an insurance claim with our program administrator, Asurion as part of Sprint’s Total Equipment Protection (TEP) program Therefore, Ms [redacted] stated that she cancelled her Sprint account Ms [redacted] further stated that she was not aware of the additional four lines of service that were added to her account Therefore, Ms [redacted] requested that Sprint review these matters and apply an adjustment to her account accordingly Sprint has reviewed Ms [redacted] ’s complaintAs stated in our initial response, we spoke with Ms [redacted] on May 22, 2017, to address her equipment and account concerns During our conversation, Ms [redacted] stated that the device associated with phone line ending in [redacted] was lost/stolen and she was informed that the above phone line does not subscribe to TEP Therefore, she cancelled that line of service At that time, we advised Ms [redacted] that all new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warranty Sprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device on their phone line TEP provides Sprint customers with a cost efficient way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warranty Furthermore, we attempted to review the disputed lines of service associated with phone numbers ending in ***, ***, [redacted] and *** We explained that the above mentioned phone numbers have been activate on the account since October 2015, July 2016, August and March 2017, respectively We further explained that in addition to usage, our records reflect that we have signed Lease Agreements on file for each line of service, which includes a description of the charges in questionBased on our review, we were unable to identify any miscommunication regarding the terms of her plan or other monthly charges on Sprint’s part during the activation of the aforementioned phone linesHowever, Ms [redacted] elected to disconnect the call Accordingly, we attempted to follwith Ms [redacted] on May and May of 2017, via phone to further review and discuss her account as well as negotiate an amicable resolution, without success Upon receipt of Ms [redacted] ’s follfiling, we spoke with her on June 5, 2017, to further discuss her concerns in detail and relayed the aforementioned information to herAt this time, we respectfully denied Ms [redacted] ’s request to apply a courtesy credit to her accountAccordingly, Ms [redacted] informed us that she ported-out her lines of service to another wireless service provider and tradher Sprint devices associated with phone lines ending in [redacted] and [redacted] upon the activation of service with her new wireless service providerMr [redacted] further advised us that she has participated in her new wireless service provider’s promotional offer, and will pay Sprint for the outstanding balance due of $1,plus the Early Termination Fees, Lease/Installment Billing accelerated cancellation charges as indicated on her April 7, through June 7, billing statementsMs [redacted] stated this matter has been addressed and she expressed her understanding with the information provided to her We appreciate Ms [redacted] taking time to provide details of her experience with our Customer Care groups We are continually striving to improve the quality of service provided to our customers Please be assured that we value MsShiavone’s feedback and that her concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience that Ms [redacted] may have experienced while attempting to resolve the aforementioned concerns If we can be of further assistance, Ms [redacted] can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

November 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above referenced inquiry We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Mr [redacted] stated that he was advised that we would waive the monthly $Subsidized Phone Charge if he upgraded his device with a two-year agreement and changed his plan to an unlimited plan He stated that a representative advised him that his next bill would be approximately $before taxes However, he stated that when he called Customer Care to inquire why his current charges are $211, he was advised that we did not offer to waive the Subsidized Phone Charge He is requesting that the subsidized phone charge be waived In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information After researching Mr***’s account, we are unable to determine the Subsidized Phone Charge he is referencing We have made multiple attempts to contact Mr [redacted] regarding his concerns We attempted to contact him via telephone and e-mail on November 10, 11, and 14, 2016, advising him we received his inquiry and our need to speak with him directly In addition, we mailed a letter to the billing address on November 14, and unfortunately, we have been unable to speak with him directlyMr [redacted] should be advised that in order to discuss the details of his account, he must be able to authenticate his account As a result, we want to advise Mr [redacted] to have his PIN and security information available when he contacts us We regret any inconvenience these matters may have caused and look forward to speaking with Mr*** If we can be of further assistance, we can be reached at the Executive & Regulatory Services department toll-fee at ###-###-#### I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time Sincerely, Sharon R Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] n

December 30, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: We appreciate your assistance in bringing the concern of Ms [redacted] , submitted on behalf of the account holder, Mr [redacted] , to our attention We apologize for any inconvenience that they may have experienced as a result of this matter According to the information provided in the inquiry, Ms [redacted] indicates that there was a long delay in their receiving a phone that was ordered at a retail store She requested an account credit in regard to the matter She also expressed her dissatisfaction with the level of customer service that she received when she attempted to resolve the matter During our discussion with Ms [redacted] , we confirmed the delay in her receiving a phone that she ordered at a retail store due to possible misinformation provided by the store managerWe also confirmed that she has subsequently receiving the phone which is activated on her line of service As a gesture of goodwill, we applied an account credit to offset service charges in regard to the matter Ms [redacted] stated that her concern is resolved We appreciate Mrand Mrs [redacted] for taking the ***e to provide us with the details of their experience We are continually striving to improve the quality of service provided to our customers Please be assured that we value their feedback If Mrand Mrs [redacted] need further assistance with this matter, I can be contacted by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central ***e Sincerely, Patricia SExecutive Services Analyst

June 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account XXXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention According to the information received, Ms [redacted] who wrote in on behalf of the account holder [redacted] Altarmirano, stated that she turned in two iPhones to Sprint as required for the Switch to Sprint promotion and to date, she has not been reimbursed for her cancellation fees from her previous carrier In addition, she stated that she is being charged $a month, when she was advised at the point of sale that her monthly cost would be $ She stated that she was also informed that she would receive a credit adjustment for taxes that she paid for three iPhones, which did not occur She is requesting a resolution to these issues and to return her Sprint devices and be opted out of her agreements without any cancellation charges In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing We regret any possible misunderstanding that may have occurred related to the Terms and Conditions of our previous Contract Buyout Promotional offerAs stated in our previous Switch to Sprint promotion, Sprint covers switching fees of up to $via a Reward Card (less any travalue provided at the point of sale) after online registration and new phone activation Customers must complete a buyback of their current working phone in good condition, wait for their final bill and then register for the Contract Buyout at www.sprint.com/jointsprint, within days of activation Eligible switching fees include Early Termination or Equipment installment balance Taxes, surcharges, service plan charges, usage charges and late payment fees are not included Our records reflect that Ms [redacted] did not register as required for our Switch to Sprint promotion as required Our research shows that upon activation of service, Ms [redacted] was provided with a clear disclosure of her monthly recurring charges and equipment purchase and all other applicable fees and charges Furthermore, we were able to locate signed copies of her electronic service agreement which includes a description of the charges in question Based on our review, we were unable to identify any miscommunication regarding the terms of her plan or other monthly charges on Sprint’s part during the activation of her account In addition, we were unable to determine an offer to apply a credit adjustment for the taxes paid at the point of sale We spoke to Ms [redacted] on May 31, 2017, and provided her with the above-referenced information She provided us a copy of her final invoice from her previous carrier and to bring about an amicable resolution, two Visa Prepaid Cards totaling $were processed on June 4, 2017, and Ms [redacted] should receive them at her billing address by June 19, We notified Ms [redacted] via email on June 9, and provided her with this informationWe appreciate Ms [redacted] taking the time to provide us with the details of her experience with our Retail Store and Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value her feedback and have forwarded it to the appropriate management for review and will utilize his input to improve our training and processes We regret any inconvenience these matters may have caused If we can be of further assistance, we can be reached at the Executive & Regulatory Services department toll-fee at ###-###-####, extension *** I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time Sincerely, Sharon RExecutive Services Analyst

Revdex.com Case [redacted] , [redacted] Sprint Account XXXXX Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint filed by [redacted] , regarding Sprint’s actions to resolve her billing concerns We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] expressed her dissatisfaction with receiving a collection notice for her cancelled Sprint account Ms [redacted] states she requested to cancel the account and it was not cancelled She further stated that she did not received a copy of her invoice and contacted our customer service department for assistance Additionally, she stated that her attempts to resolve this matter have resulted in unfavorable customer service experiences As a result, Ms [redacted] requested that Sprint review this matter and take the appropriate action Sprint has investigated Ms [redacted] ’s concernsOur records indicate Ms [redacted] contacted our Customer Care group on October 3, 2017, with a request to cancel her account At that time, Ms [redacted] was informed that Sprint advertises and provides services in monthly increments If services are terminated before the end of your billing cycle, we do not prorate monthly service charges, nor do we provide refunds or credits for any unused minutes in your service plan When Ms [redacted] contacted our Customer Care department on October 3, to cancel her service, her account was set to expire on the last day of your billing cycle, on October 25, However, our Customer Care group assisted Ms [redacted] on October 14, 2017, with the cancellation of her account As a result, Ms [redacted] ’s account was assessed Lease Device Purchase amounts of $for two devices Due to Ms [redacted] ’s account being terminated prior to the end of her billing cycle, she received a prorated adjustment totaling $on her October billing statement We spoke with Ms [redacted] on January 25, 2018, to relay the above information Ms [redacted] stated that she returned one of the devices to Sprint, and the other device was broken In addition, Ms [redacted] stated she prepaid her last month’s invoice and request a refund We explained upon confirmation of the returned device, we will issue an adjustment for $ However, the remaining balance stemming from one Lease Device Purchase amount is a valid charge Ms [redacted] requested an adjustment for the Lease Device Purchase amount for the device Unfortunately, we declined Ms [redacted] ’s request for the adjustment Furthermore, we informed Ms [redacted] , the last payment received was on October 6, 2017, for $ We regret any inconvenience Ms [redacted] may have experienced regarding this matter If Ms [redacted] has any further questions about this matter, we can be reached by calling the Executive and Regulatory Services Department at 1-844-282-ext***, Monday through Friday, between a.mand p.m., Central Time Sincerely, /s/ Terrance [redacted] Terrance [redacted] Executive & Regulatory Services

In Ms [redacted] ’ filing, she expressed her dissatisfaction with the level of customer service she received from a local Sprint retail store Ms [redacted] requested that Sprint review these matters, and adjust her account accordingly Upon receipt of Ms [redacted] ’ complaint, we reached out to our retail team who contacted Ms [redacted] directly on September 26, The Executive team contacted Ms [redacted] at the telephone number included in her inquiry and via email on September 18, 21, 25, and 28, A letter was also mailed to the address on file on September 25, Unfortunately, Ms [redacted] has not replied to our attempts to discuss the concerns We appreciate Ms [redacted] ’ taking time to provide details of her experience with our customer service representatives We are continually striving to improve the level of service provided to our customers Please be assured that we value customer feedback and will forward this information to the appropriate managerial teams for further review

May 11, [redacted] Consumer Specialist Kansas City Revdex.com Ward Pkwy, Suite Kansas City, MO Re: [redacted] Sprint Account #xxxxx Sprint Case # [redacted] Case # [redacted] Dear Ms [redacted] , Sprint is in receipt of the above-referenced rebuttal complaint for [redacted] This complaint was served to Sprint on January 9, Mr [redacted] ’s filing expressed his dissatisfaction with his attempts to receive a $promotional poVisa card, per line of service for his Framily plan referralHe is requesting that Sprint process a $promotional poVisa card for his lines of service or cancel his account, without penalty Based on the aforementioned Framily Referral promotion, our customers were required to register online at Sprint.com/Framilyreferral to participate and receive a $Visa prepaid card, per line of serviceSince the aforementioned requirement was not met, Sprint or Visa cannot process his request The Easy Pay program requires a monthly equipment purchase chargeIf the device is canceled prior to fulfilling its monthly payments, the remaining cost of the device will be charged to the customerSprint’s Easy Pay program allows customers to purchase an eligible smartphone or basic phone with a variable down payment, depending on device, and agree to monthly installment payments for deviceAs such, please note that phone numbers ###-###-#### and ###-###-#### were enrolled in the Easy Pay program on February 15, Therefore, upon canceling the aforementioned devices, his account will be charged the unpaid accelerated balanceAdditionally, phone numbers ###-###-#### and ###-###-#### will incur a $and $Early Termination Fee charge, based on their December 9, and February 15, activation, respectively Please note that we have contacted Mr [redacted] and further discussed this matterDuring our conversation, we have agreed to adjust his account a total of $to offset the $promotional offer for each of his four lines of serviceAs such, his satisfaction was expressedWe apologize for any inconvenience that Mr [redacted] may have experienced while attempting to resolve this matter We trust this letter responds to your inquiryIf we may be of further assistance, you can contact me at the Executive & Regulatory Services Department toll-free at ###-###-#### Monday through Friday between a.mand p.m., Eastern Standard Time Sincerely, /s/ [redacted] Executive and Regulatory Services Analyst

August 1, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] , which was forwarded to the Executive & Regulatory Services department for review We appreciate your bringing our customers’ concerns to our attention In the information provided, Ms [redacted] stated that she purchased an LGVdevice and at the time of purchase, there was a promotion to obtain a free LG TV She stated that she was informed that she would receive the LG TV at her home address When Ms [redacted] did not receive the television, she followed up with the retail representative who assisted her at the time of purchase, and at that time, it was determined that she needed to register for the promotion Ms [redacted] stated that our retail representative proceeded with assisting her with registering; however, the registration was not able to be completed due to their attempt to register after the promotion expiration dateMs [redacted] ’s attempts to resolve this matter have resulted in unfavorable customer service experiences, and as a result, she is requesting assistance with requiring Sprint to provide her with the applicable LG TV We regret any possible misunderstanding that may have occurred regarding this matter Based on a review of our records, we determined that Ms [redacted] purchased her LG Vdevice on June 18, 2017, which was within the June to June 18, 2017, promotion period; however, registration for the promotion had to be completed by July 2, Due to Ms [redacted] purchasing her device within the specified timeframe, and due to any possible misunderstanding that may have occurred regarding registering for the promotion, we contacted the manufacturer, LG to request that an LG Black LED HGTV inch TV be shipped to Ms [redacted] effective July 27, Ms [redacted] accepted the resolution and is satisfied We regret any inconvenience that this issue may have caused and we appreciate having had the opportunity to assist Should there be any additional concerns with this matter, Ms [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Bridgette FExecutive Services Analyst

June 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention and regret the circumstances that led Mr [redacted] to contact your office once again In the additional information provided, Mr [redacted] stated his customer service issue has not been resolved He further stated he deserves $courtesy credit because of his experience with our retail care representative During the conversation with Mr [redacted] on June 13, 2017, we apologized again for his experience with one of our retail care representativesWe offered to adjust the $reconnection fee as a one-time offer Mr [redacted] accepted our offer at that time Accordingly, we adjusted $plus taxes and surcharges, totaling $ In addition, we contacted the manager at the store, who agreed to assist Mr [redacted] , should he decide to visit the store again We attempted to contact Mr [redacted] on June 22, 2017, regarding the subsequent inquiry filedMr [redacted] sent us an e-mail on June 23, 2017, asking that we cease contacting him if we are unable to apply the $courtesy credit As stated in our Terms and Conditions of Service, Sprint is not required to provide compensation to its customers in an effort to resolve their concerns that are brought to our attention We regret any inconvenience these matters may have caused Mr [redacted] If we can be of further assistance with this issue, or if Mr [redacted] has additional questions regarding this matter, he can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday Tuesday Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: As I said before, I had talked to too many people from Sprint including [redacted] being her the last one I told her I had to record the conversation since nothing its been resolved even though every time at the end of the conversation I had been told: its gonna be ok from now onand then next day or two, the same problems among other new issuesThere is a tv commercial that used to say sprint's reliability is now within 1% of verizon?? Not true, even Tmobile is a lot better.I also had lady named [redacted] calling me from Arch Telecom, first call on April 26th 2:30pm I talked to her and she said: Why haven't you get your cards to pay your phones, I said: I don't know, You tell me? [redacted] : I have here with me! how many lines you have with Sprint? Me: lines [redacted] : 5? she sounded surprisedMe: yes 5, don't you have that on your records? [redacted] : no? since I was working at the time of her call, I asked her for a number so I could call her back when done work, she said she was gonna call me back at 4pm, instead, no number provided, I agreed! She did not call till 5:22pm and I understand we all humans and can forget or get behind, but this time I didn't get to talk to her to follow up, since my phone does not rings all the times some one calls nor let me know when somebody leaves a voice message, (yeah this another of the issues since the beginning) I've been telling you, I've been loosing business for my other on the side job, since I switch to Sprint for this issue.Then I got text message from the guy I got the cellphones from: [redacted] who is trying to help me I guess, he was the only one since the beginning that always tried to help me, even when his day count on the expiration of returning or changing my phones was offAlthough, for help,? I think is kind of late, since I have a debt with [redacted] alreadySad [redacted] pointed out that she found record of all the information about the contract I signed at the store the day I switch and that's how she backs up the company, she works for, but I don't record the conversation, who backs me up? with all the bad costumer service and lies from all the people from sprint and all the time consumed, is that on the contract too? or she is gonna say: no you are not in a contract with Sprint, you can leave when ever you want, You as a costumer, just have to paid for the bad service and mistreat from us and don't forget to call us to cancel, other ways You will get send to collectionTell me? who in the sprint stores gives you everything you sign to read? And who reads it if that is the case? Come on!! what about the other people I talked to aside the people on the store? I didn't get anything resolved and I am really disappointed: the reliability is really bad and the costumer service the worse, I regret the switch but also I won't get back with [redacted] , they are charging me also for service I didn't use the phones since I made the worse move switching to sprint although I didn't have a contract nor used service since I moved to SprintSeems like big companies are just about the money regardless the costumers respect and needsSince nothing got resolvedThis is what I will do: As soon as I get my debt with [redacted] straightened up I will look for another server hopping I won't get some other fees I didn't get to read on all the signing I didn't get to go through at the storeJust hopping no one will go troughthis like I didI appreciate Revdex.com for the opportunity Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me even though not completely accurate When I contacted Sprint before, I specifically requested to have incoming and outgoing calls only After the first contact, they continued charging me for incoming texts and contacted them a second timeThis third and last time, I now have it in writing even though they insisted that we resolve this issue by phone Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meBut that being said the only thing that I do not agree which was left out of the response sent over by Sean ***, I did not misunderstand the contract, the representative over the phone made the mistake and told me I would receive 32gb phones, I asked him to check the recorded phone call which he did and then the matter was resolved because I was given information over the phone and my story was verified, Again with that being said I accept the resolution because it was what I was promised Thank you again for assisting me with this matter Regards, Michele ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Although the information stated within is not entirely what happened, (BOGO offer was promised at time of performing swap by Assistant Store Manager, line change was never authorized, and [redacted] line was not involved with this transaction in any way, shape or form) I was reimbursed the promised $200, which contractually should've been credited to my account automatically, months ago Regards, [redacted]

Sprint – Executive & Regulatory Services PO Box Irving, TX August 4, Revdex.com Serving Greater Kansas City Ward Parkway Kansas City, MO [redacted] Re: *** [redacted] Revdex.com Case # [redacted] Sprint Account # xxxxx [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] submitted on July, 21, We appreciate your assistance in bringing our customers' concerns to our attention Ms [redacted] ’s filing expressed her dissatisfaction with an unauthorized person upgrading a device associated with phone number ending in [redacted] via a third-party retailer, without her knowledge or consent Ms [redacted] requested that Sprint review this matter, remove the disputed Installment Billing Agreement on the above number and apply the appropriate adjustments to her account Sprint is committed to protecting our customers’ privacy and complying with all laws that apply to the collection, access, use, disclosure, and security of their personal information We have safeguards in place to protect our customers’ privacy, including a policy against accessing customer information absent a legitimate business need, or disclosing customer information unless authorized by the customer or otherwise permitted by law For additional information regarding our Privacy Policy, including how we collect, access, use, disclose, and secure personal information, Ms [redacted] may visit our website [redacted] Sprint has reviewed Ms [redacted] account According to our records, on September 1, 2012, phone number ending in [redacted] was activated with a two year Service Agreement Our records further show on February 20, 2016, the end-user visited a third-party retail store location and upgraded an iPhone device via Sprint’s Monthly Installment program associated with phone number ending in ***At the time of this transaction, the account security information was authenticated at the third-party retail store location Sprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet device Customers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed device There are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchased For additional information and eligibility requirements customers can visit [redacted] We spoke with Ms [redacted] on August 4, 2016, discussed her concerns and relayed the aforementioned information to herIn an effort to ensure a satisfactory and mutually acceptable resolution, we agreed to cancel phone line ending in [redacted] along with the Installment Billing Agreement and waive the associated Installment Billing cancellation charges Ms [redacted] confirmed acceptance of our resolutionWe apologize for any inconvenience that this matter may have caused Ms [redacted] If we can be of further assistance with this issue, Ms [redacted] can contact me by calling our Executive & Regulatory Services Department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Eastern Time Sincerely, /s/ Vanessa [redacted] Vanessa [redacted] Executive Services Analyst

March 13, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] stated that she is still being contacted by collection agencies attempting to collect a debt owed to Sprint, after she has settled with an agency in the amount of $In our conversation on March 10, 2017, we reached out to the agency to which Ms [redacted] made her payment and confirmed At this time, we have flagged her account as settled in full and sent notification for all agencies to cease collection on our behalf Ms [redacted] considered this resolved and thanked us for the assistOn behalf of Sprint, I apologize for any inconvenience Ms [redacted] may have experienced as a result of this concern If we can be of further assistance, or if Ms [redacted] has supplemental questions or concerns, she can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard AExecutive Services Analyst

June 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] *** We appreciate your assistance in bringing our customers’ concern to our attention In his inquiry, Mr [redacted] expressed his dissatisfaction with the increase in his bill after he upgraded his iPhoneMr [redacted] is requesting to be placed back on his old Gig shared plan We spoke with Mr [redacted] on June 21, 2015, and resolved his concerns We reviewed the invoice in question with Mr [redacted] and found that he is billed correctly according to the plan and services associated with his account Further, we confirmed that Mr***’s monthly estimate of charges are approximately $per monthWe informed Mr [redacted] that the access fee price increase for a discounted device is stated on the website, in the footnotes area when purchasing a device online Discounted Phones Access ($40): Invoice will show a term access charge of $40/mo/line charge until the customer enters into a new device transaction that does not have an annual term service agreementAt Mr***’s request, we changed his service plan back to the previous, Gig shared data plan effective on his next bill cycle date, June 24, We regret any misinformation that may have been provided regarding the cost of his serviceMr [redacted] acknowledged that he knows that he will be paying an access fee of $for the line ending in As a courtesy we applied and adjustment of $to Mr***’s account Mr [redacted] confirmed that he is satisfied with this resolution If Mr [redacted] has any questions or if I may be of further assistance with this matter, I can be reached toll-free at ###-###-#### I am available Monday, Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland [redacted] Executive Services Analyst

December 22, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] B [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry of Ms [redacted] regarding her Sprint account We appreciate your assistance in bringing our customer’s concern to our attention In her inquiry, Ms [redacted] expressed her dissatisfaction that her line of service ending [redacted] was not canceled upon her original request She also expressed her dissatisfaction with the collection notice she received that threatened her credit for charges on the disputed line three months after porting her remaining lines of service to a different provider As a result, she is requesting a refund of the $partial payment that her husband remitted in protest to protect her credit We spoke with Ms [redacted] and resolved her concerns to her satisfaction We confirmed that her original request to cancel her line of service ending [redacted] was received in January However, because she was not finished paying for the associated wireless device, the line was placed on our Seasonal Standby service plan and the monthly installment billing (IB) for the wireless device were continued and reflected on each of her subsequent invoices After nine months the plan was automatically changed to an individual service plan Then, we were contacted in May 2016, and the plan was changed to a service plan to share with the remaining lines on her account for a $monthly service chargeWe confirmed that the IB agreement for line [redacted] was fulfilled in September 2016, at the same time as her other three lines However, those three lines were ported to a different provider, which automatically canceled their Sprint service but, no request was received to cancel the service for line *** As a result, line [redacted] became the only active line of Ms [redacted] ’ account and was billed full monthly service charges for the shared plan until the noted collection notice was sent and the service was disconnected for non-payment When Mr [redacted] contacted us about the matter, he was advised that the charges are valid because no cancelation request was received after the IB agreement was fulfilled However, he accepted a credit of $and remitted payment of $to satisfy the remaining balance and the line was canceled that day Upon speaking with Ms [redacted] , she stated that she did not realize that the line was not canceled at the time her other lines were canceled because she was no longer receiving invoices and the service had not been used in over a year After further review of her account, we complied with her request to waive the charges that she incurred after her three lines were ported totaling $236.11, in appreciation of her loyal years of service As a result, a refund of the $overpayment was processed back to the credit card on file and her account is now in final status with a zero balanceMs [redacted] stated she is satisfied with this resolution We advised Ms [redacted] that we regret any inconvenience that she may have experienced and her feedback regarding her experience will be used to improve our service If I may be of further assistance with this matter, Ms [redacted] can reach me by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-####, ext*** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Clara CExecutive Services Analyst

August 9, Revdex.com Ward Parkway, Suite Kansas City, MO Re: File Revdex.com Complaint [redacted] Account XXXXX5291, Angela F [redacted] Case To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Angela F [redacted] We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, MsF [redacted] is disputing her monthly charge for service, device charges and has not received a $referral card MsF [redacted] reports that she has attempted to address this issue on multiple occasions; however, her concern remains unresolved MsF [redacted] is requesting that these issues be reviewed We regret any inconvenience these concerns may have caused We reviewed the Unlimited Freedom Plan promotion that is currently $for up to lines with enrollment in the Autopay program We also reviewed the sales call that took place on June 17, 2017, and were unable to substantiate MsF [redacted] ’s claims MsF [redacted] ’s service plan is $per month; however, this does not include the $Total Equipment Protection (TEP) that she subscribes to on both lines During the sales call she was advised that her service plan was $per month This estimate did not include the device installments, taxes and surcharges During the sales call, MsF [redacted] also inquired about the referral and was advised that it was $for the referrer and the referee We also were able to determine that MsF [redacted] was informed that she was leasing both the iPhone Plus for her line and the iPhone for her son’s line She receives a $credit each month which offsets the installment for the iPhone Plus device We spoke with MsF [redacted] on July 21, 2017, and explained our findings Although she expressed that she understood, she is considering discontinuing service In an effort to promote customer satisfaction, we agreed that with the return of both Sprint devices, we would waive the Lease Cancellation charge for both lines MsF [redacted] confirmed that her issues have been addressed to her satisfaction and she will contact me with her final decision within one week as to whether she will continue service or not We followwith MsF [redacted] on August 8, 2017, however, she still had not made a decision This offer will remain valid through August 16, We appreciate MsF [redacted] taking time to provide details of her experienceWe are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that MsF [redacted] concerns will be forwarded to the appropriate managerial staff for further review If we can be of further assistance, MsF [redacted] can contact me directly by calling the Sprint Executive & Regulatory Services Department toll-free at 1-855-848-3280, ext I am available Monday through Friday between 8:a.mand 5:p.m., Central Time Sincerely, Tracey FExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this has been resolved Regards, [redacted]