Sprint Corporation

January 23, Revdex.com [redacted] ** [redacted] Re: Revdex.com Case [redacted] , [redacted] Boost Mobile Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] regarding our Boost Mobile product We appreciate your assistance in bringing our customers’ concerns to our attention In his complaint, Mr [redacted] stated that he was charged twice for his monthly recurring service charge when he purchased a new device and changed his phone number As a result, he requested that Boost Mobile apply a credit to his account to offset one month of his service plan charges During our January 12, 2017, conversation with Mr [redacted] , he stated that he made a payment for his monthly recurring service charge on September 29, 2016, in the amount of $ Mr [redacted] further stated that he purchased a new device and changed his phone number on September 30, 2016, and as a result his credit card was billed an additional $for the monthly recurring charge for his new phone number At that time, we informed Mr [redacted] that our records reflect that one payment in the amount of $was posted to his account in September As a result, we requested that Mr [redacted] send us a copy of his bank statement that outlined both payments that were deducted from his bank account by Boost Mobile We received a copy of Mr [redacted] ’s bank statement on January 12, 2017, outlining that two payments were deducted from his account in September Therefore, we applied a credit of $to Mr [redacted] ’s account on January 13, 2017, to offset his monthly recurring service plan charge for February We are pleased to inform you that MrDroahn expressed his satisfaction with the resolution of this matter On behalf of Sprint, I apologize for any inconvenience this matter may have caused Mr [redacted] If he has questions regarding this issue he may contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext#### I am available Monday through Friday between a.mand 3:p.m., Central Time Sincerely, Kendra O [redacted] Executive Services Analyst

June 16, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com Complaint [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] stated that she canceled her account after experiencing multiple billing issues According to Ms***’s inquiry, she indicated that she conceded her billing dispute when she accepted an offer to settle her outstanding account balance for $261, which she paid She stated that subsequent to her noted payment, she later received a collection notice from a second outside collection agency (OCA), which she disputes As a result, Ms [redacted] has requested a $credit for the two $Visa gift cards she believes was promised to her by a store manager She also requested a refund for her $payment, and for her account balance to be recalled from the OCA We regret any possible misunderstanding that may have occurred regarding the aforementioned settlement Our records reflect that the OCA assigned to Ms***’s account offered her a reduced payment amount of $to settle her Sprint debt Because only $was remitted, collection efforts continued for the remaining balance of $ We respectfully refer Ms [redacted] to the OCA assigned to her account for any questions regarding a settlement offer that was extended to her During Ms***’s initial activation in May 2014, we confirmed that she registered for the Framily Popromotional offer She later registered for a second Popromotional offer Because the offers were not combinable, we processed the first registered promotional offer accordingly; however, Ms [redacted] would not be eligible for the second As a result, our records do not reflect that additional gift cards or account credits are due to Ms*** If I can be of further assistance regarding these matters, Ms [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Terrence MExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] n

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meMy complaint has be resolved Regards, [redacted]

January 31, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided Ms [redacted] states that when she upgraded two of her devices in December 2016, she believes she was to receive a monthly promotional credit totaling $28.08; however, she has not received the creditsAs a result, she is requesting Sprint review this matter During our discussion with Ms [redacted] on January 31, 2017, we confirmed that the phones activated on two of her wireless lines of service for account xxxxx [redacted] did not qualify to receive the 50% off iPhone promotional discount offer However, because of any possible misunderstanding regarding the offer, and in an effort to reach an amicable resolution in this matter, we applied account credits to offset the applicable promotional credits for the months of the device agreements We also advised her that in order to prevent the account from being reflected as past due, although the above-referenced account credit was applied, it is necessary for payment to be remitted each month toward the device installment billing charges Ms [redacted] stated that she understood and that the matter is resolved to her satisfaction We regret any inconvenience that Mr [redacted] experienced in this matter If she needs further assistance, I can be contacted by calling Sprint’s Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Sean JExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this has been resolved Regards, [redacted]

In Ms [redacted] ’ filing, she expressed her dissatisfaction with the level of customer service she received from a local Sprint retail store Ms [redacted] requested that Sprint review these matters, and adjust her account accordingly Upon receipt of Ms [redacted] ’ complaint, we reached out to our retail team who contacted Ms [redacted] directly on September 26, The Executive team contacted Ms [redacted] at the telephone number included in her inquiry and via email on September 18, 21, 25, and 28, A letter was also mailed to the address on file on September 25, Unfortunately, Ms [redacted] has not replied to our attempts to discuss the concerns We appreciate Ms [redacted] ’ taking time to provide details of her experience with our customer service representatives We are continually striving to improve the level of service provided to our customers Please be assured that we value customer feedback and will forward this information to the appropriate managerial teams for further review

March 13, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] stated that she is still being contacted by collection agencies attempting to collect a debt owed to Sprint, after she has settled with an agency in the amount of $In our conversation on March 10, 2017, we reached out to the agency to which Ms [redacted] made her payment and confirmed At this time, we have flagged her account as settled in full and sent notification for all agencies to cease collection on our behalf Ms [redacted] considered this resolved and thanked us for the assistOn behalf of Sprint, I apologize for any inconvenience Ms [redacted] may have experienced as a result of this concern If we can be of further assistance, or if Ms [redacted] has supplemental questions or concerns, she can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard AExecutive Services Analyst

August 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account: xxxxx [redacted] Sprint Case: [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaintWe appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Ms [redacted] stated that on March 4, 2017, Sprint offered her a sales promotion to purchase an iPhone 7, 32GB device with a $monthly discount via Sprint’s Lease program, with the tuof a qualifying phoneMs [redacted] stated that upon accepting the aforementioned offer, and the turn in of her iPhone device, her monthly invoices did not reflect the monthly leasing discountTherefore, Ms [redacted] requested that Sprint review this matter and modify her Lease Agreement associated with her iPhone device purchase to reflect the $monthly discount and to allow ownership of the phone In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published informationIn our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricingAs stated in our now expired iPhone on Us with Lease and Trade in Promotion, customers must turn in a qualifying, working and physically undamaged Smartphone device, from an approved listOur records reflect that Ms***’s iPhone device disqualified her from receiving the promotional credit as it was not on the list of approved devicesHowever, she received a buyback credit which reflects on her March invoice Effective September 19, 2014, Sprint launched the Sprint Lease program, an option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the deviceLease payment varies by device and a down payment may be required and varies by customer and deviceWith a lease option, Sprint owns the deviceAt the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceFor further information regarding Sprint Leasing please visit www.sprint.com/lease Furthermore, our records reflect that between April through July 2017, our Customer Care management team we spoke with Ms [redacted] regarding her equipment purchase concernsAs such, she was advised that no sales related errors were confirmed We spoke with Ms [redacted] on August 1, and relayed the above information to herIn an effort to reach an amicable resolution, on August 1, 2017, we applied a one time courtesy adjustment totaling $120, towards her account balance, which will be reflected on her next invoiceShe is fully aware that her future invoices will reflect a $lease chargeMs [redacted] has confirmed her understanding of the information that was relayed to herAs a result, we respectfully decline her request to waive her valid lease agreement We regret any inconvenience this matter may have caused Ms***If we can be of further assistance with this issue, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Chanda L Executive Services Analyst

June 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr [redacted] states he received a promotional offer to upgrade to a Galaxy SPlus for $with a month Installment Billing Agreement (IBA) Mr [redacted] expressed his dissatisfaction with his customer service experience while attempting to take advantage of the offer and upgrade his device, stating that he received conflicting information about the availability of the offer As a result, Mr [redacted] is requesting to have the promotional offer honored Our records reflect that on April 29, 2017, Mr [redacted] took advantage of a targeted offer for fifty percent off a Samsung GSand upgraded phone number ending 1424; however, he returned the device on May 11, The outlined offer, was a one-time offer, therefore, it was no longer available when Mr [redacted] attempted his second upgrade attempt On May 15, 2017, Mr [redacted] was contacted by our Executive Services department and was presented with the outlined information In an effort to reach an amicable resolution, and as a goodwill gesture, he was offered a one-time account credit of $to help offset the difference in the device pricing extended in the original offer, should he decide to complete the upgrade Our records reflect that Mr [redacted] accepted the aforementioned offer and successfully upgraded his device later that dayOn May 16, 2017, a service credit of $was applied to the account to offset the amount equivalent to the value of the targeted promotion During our discussion with Mr [redacted] on May 23, 2017, we explained our aforementioned findingsMr [redacted] confirmed that his issue had been resolved and expressed his satisfaction with our handling of this matter We regret any inconvenience these matters may have caused Mr [redacted] , and we appreciate his continued business If we can be of further assistance, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Leslie [redacted] Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Although the information stated within is not entirely what happened, (BOGO offer was promised at time of performing swap by Assistant Store Manager, line change was never authorized, and [redacted] line was not involved with this transaction in any way, shape or form) I was reimbursed the promised $200, which contractually should've been credited to my account automatically, months ago Regards, [redacted]

August 3, August 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr [redacted] visited a Sprint store in December in an effort to activate services with his own deviceMr [redacted] advised that we were unable to activate his existing device and he elected to seek services elsewhereMr [redacted] advised that he recently discovered that we have referred his account balance to an outside collections agency and he is disputing this balance During our conversation with Mr [redacted] , we confirmed that although his account was opened, his phone was not fully activated and no services were usedTherefore, we applied credits totaling $to offset the balance in full Additionally, we have contacted Afni, the third-party collections agency, and requested that further collection efforts on this account be discontinuedFurther, Afni will then update the credit bureaus to remove any negative reporting regarding this issuePlease allow up to days for completion of this process We regret any inconvenience this matter may have causedIf Mr [redacted] has any further questions regarding this matter, he can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Kala C Executive Services Analyst

April 13, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-mentioned complaint of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her complaint, Ms [redacted] states she renewed her contract and was advised that she had days to cancelShe states on February 10, 2017, she cancelled her account and attempted to return her device and accessories; however, she has been unable to return the devicesAs a result, she requests that she be able to return her devices and that her account reflect a zero balance She also requests that she be refunded for the down payment Please be advised that we spoke to Ms [redacted] regarding her account billing and the return of her devices We regret any inconvenience this matter has caused During our discussions with Ms [redacted] , she stated that she received a return kit for her devices As a result, in an effort to address this matter, we offered to credit the cancellation fees, including the accelerated billing of the equipment, contingent on the return of the devices in like new condition We further advised Ms [redacted] that the 30-day Sprint Satisfaction Guarantee promotion expired on January 5, Regrettably, we are unable to grant Ms [redacted] ’s request for a refund towards the down paymentMs [redacted] stated that she was not concerned about the refund; she just wants to return the devices We advised her once the devices are returned; we will clear her account balance Ms [redacted] accepted our handling of this matter and did not require any further assistance We appreciate Ms [redacted] for taking the time to provide us with the details of her customer service experience We are continually striving to improve the quality of service provided to our customers Please be assured that we value her feedback and that her concerns have been forwarded to the appropriate managerial staff for further review If Ms [redacted] needs further assistance, she may contact me by calling the Executive and Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday from 8:a.mto 4:p.m., Central Time Sincerely, Alethea BExecutive Services Analyst

June 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] *** We appreciate your assistance in bringing our customers’ concern to our attention In his inquiry, Mr [redacted] expressed his dissatisfaction with the increase in his bill after he upgraded his iPhoneMr [redacted] is requesting to be placed back on his old Gig shared plan We spoke with Mr [redacted] on June 21, 2015, and resolved his concerns We reviewed the invoice in question with Mr [redacted] and found that he is billed correctly according to the plan and services associated with his account Further, we confirmed that Mr***’s monthly estimate of charges are approximately $per monthWe informed Mr [redacted] that the access fee price increase for a discounted device is stated on the website, in the footnotes area when purchasing a device online Discounted Phones Access ($40): Invoice will show a term access charge of $40/mo/line charge until the customer enters into a new device transaction that does not have an annual term service agreementAt Mr***’s request, we changed his service plan back to the previous, Gig shared data plan effective on his next bill cycle date, June 24, We regret any misinformation that may have been provided regarding the cost of his serviceMr [redacted] acknowledged that he knows that he will be paying an access fee of $for the line ending in As a courtesy we applied and adjustment of $to Mr***’s account Mr [redacted] confirmed that he is satisfied with this resolution If Mr [redacted] has any questions or if I may be of further assistance with this matter, I can be reached toll-free at ###-###-#### I am available Monday, Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland [redacted] Executive Services Analyst

June 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention and regret the circumstances that led Mr [redacted] to contact your office once again In the additional information provided, Mr [redacted] stated his customer service issue has not been resolved He further stated he deserves $courtesy credit because of his experience with our retail care representative During the conversation with Mr [redacted] on June 13, 2017, we apologized again for his experience with one of our retail care representativesWe offered to adjust the $reconnection fee as a one-time offer Mr [redacted] accepted our offer at that time Accordingly, we adjusted $plus taxes and surcharges, totaling $ In addition, we contacted the manager at the store, who agreed to assist Mr [redacted] , should he decide to visit the store again We attempted to contact Mr [redacted] on June 22, 2017, regarding the subsequent inquiry filedMr [redacted] sent us an e-mail on June 23, 2017, asking that we cease contacting him if we are unable to apply the $courtesy credit As stated in our Terms and Conditions of Service, Sprint is not required to provide compensation to its customers in an effort to resolve their concerns that are brought to our attention We regret any inconvenience these matters may have caused Mr [redacted] If we can be of further assistance with this issue, or if Mr [redacted] has additional questions regarding this matter, he can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday Tuesday Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

February 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] S [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by Mr [redacted] , and we appreciate the opportunity to address his concerns Based on the information provided in the inquiry, Mr [redacted] states that he contacted us to inquire about adding data to his existing tablet plan, and one of our representatives offered him an unlimited plan for $per month He further advises that this representative advised him that he could retain his $monthly tablet credit with the new plan; however, the next invoice did not reflect this credit Additionally, he states that he was offered a Samsung phone at no charge by a retail store employee; however, he states he is not receiving a monthly credit to offset the phone charge Therefore, Mr [redacted] is requesting that we correct his invoices to reflect the phone and tablet credits, and to add unlimited data to his tablet with the credit Our records reflect that an unlimited data plan for Mr [redacted] ’ tablet line was offered and accepted on November 22, We regret any misunderstanding that may have occurred regarding the $discount; however, this discount is not combinable with the unlimited tablet plan Although this is not a Sprint billing error, in an effort to amicably resolve this matter, we offered to apply an account credit for the remainder of his lease term totaling $ Mr [redacted] advised that the retail store offered to upgrade his current tablet; however, his lease pay off balance is $As a result, he requested that we waive this balance instead of the account credit To resolve, we agreed to waive the pay off balance contingent upon the return of his tablet in good condition We confirmed that the Samsung Galaxy Jwas offered to Mr [redacted] at no charge on a month Installment Billing Agreement (IBA) of $per month, with a credit to offset the charge Because another smartphone was not purchased in conjunction with the Samsung Galaxy J3, which was a promotional requirement, the monthly IBA credit is not applicableIn an effort to bring closure to this matter, we canceled the current IBA so that the charge will not appear on future invoices Mr [redacted] accepted our offers We appreciate having had the opportunity to assist in resolving Mr [redacted] account concerns We value him as a customer and look forward to a long and positive business relationship with him We regret any inconvenience Mr [redacted] may have experienced trying to resolve his concerns If he needs further assistance with this matter, I can be contacted by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Michal MExecutive Services Analyst

November 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above referenced inquiry We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Mr [redacted] stated that he was advised that we would waive the monthly $Subsidized Phone Charge if he upgraded his device with a two-year agreement and changed his plan to an unlimited plan He stated that a representative advised him that his next bill would be approximately $before taxes However, he stated that when he called Customer Care to inquire why his current charges are $211, he was advised that we did not offer to waive the Subsidized Phone Charge He is requesting that the subsidized phone charge be waived In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information After researching Mr***’s account, we are unable to determine the Subsidized Phone Charge he is referencing We have made multiple attempts to contact Mr [redacted] regarding his concerns We attempted to contact him via telephone and e-mail on November 10, 11, and 14, 2016, advising him we received his inquiry and our need to speak with him directly In addition, we mailed a letter to the billing address on November 14, and unfortunately, we have been unable to speak with him directlyMr [redacted] should be advised that in order to discuss the details of his account, he must be able to authenticate his account As a result, we want to advise Mr [redacted] to have his PIN and security information available when he contacts us We regret any inconvenience these matters may have caused and look forward to speaking with Mr*** If we can be of further assistance, we can be reached at the Executive & Regulatory Services department toll-fee at ###-###-#### I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time Sincerely, Sharon R Executive Services Analyst

Sprint – Executive & Regulatory Services PO Box Irving, TX August 4, Revdex.com Serving Greater Kansas City Ward Parkway Kansas City, MO [redacted] Re: *** [redacted] Revdex.com Case # [redacted] Sprint Account # xxxxx [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] submitted on July, 21, We appreciate your assistance in bringing our customers' concerns to our attention Ms [redacted] ’s filing expressed her dissatisfaction with an unauthorized person upgrading a device associated with phone number ending in [redacted] via a third-party retailer, without her knowledge or consent Ms [redacted] requested that Sprint review this matter, remove the disputed Installment Billing Agreement on the above number and apply the appropriate adjustments to her account Sprint is committed to protecting our customers’ privacy and complying with all laws that apply to the collection, access, use, disclosure, and security of their personal information We have safeguards in place to protect our customers’ privacy, including a policy against accessing customer information absent a legitimate business need, or disclosing customer information unless authorized by the customer or otherwise permitted by law For additional information regarding our Privacy Policy, including how we collect, access, use, disclose, and secure personal information, Ms [redacted] may visit our website [redacted] Sprint has reviewed Ms [redacted] account According to our records, on September 1, 2012, phone number ending in [redacted] was activated with a two year Service Agreement Our records further show on February 20, 2016, the end-user visited a third-party retail store location and upgraded an iPhone device via Sprint’s Monthly Installment program associated with phone number ending in ***At the time of this transaction, the account security information was authenticated at the third-party retail store location Sprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet device Customers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed device There are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchased For additional information and eligibility requirements customers can visit [redacted] We spoke with Ms [redacted] on August 4, 2016, discussed her concerns and relayed the aforementioned information to herIn an effort to ensure a satisfactory and mutually acceptable resolution, we agreed to cancel phone line ending in [redacted] along with the Installment Billing Agreement and waive the associated Installment Billing cancellation charges Ms [redacted] confirmed acceptance of our resolutionWe apologize for any inconvenience that this matter may have caused Ms [redacted] If we can be of further assistance with this issue, Ms [redacted] can contact me by calling our Executive & Regulatory Services Department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Eastern Time Sincerely, /s/ Vanessa [redacted] Vanessa [redacted] Executive Services Analyst

December 30, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: We appreciate your assistance in bringing the concern of Ms [redacted] , submitted on behalf of the account holder, Mr [redacted] , to our attention We apologize for any inconvenience that they may have experienced as a result of this matter According to the information provided in the inquiry, Ms [redacted] indicates that there was a long delay in their receiving a phone that was ordered at a retail store She requested an account credit in regard to the matter She also expressed her dissatisfaction with the level of customer service that she received when she attempted to resolve the matter During our discussion with Ms [redacted] , we confirmed the delay in her receiving a phone that she ordered at a retail store due to possible misinformation provided by the store managerWe also confirmed that she has subsequently receiving the phone which is activated on her line of service As a gesture of goodwill, we applied an account credit to offset service charges in regard to the matter Ms [redacted] stated that her concern is resolved We appreciate Mrand Mrs [redacted] for taking the ***e to provide us with the details of their experience We are continually striving to improve the quality of service provided to our customers Please be assured that we value their feedback If Mrand Mrs [redacted] need further assistance with this matter, I can be contacted by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central ***e Sincerely, Patricia SExecutive Services Analyst

June 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account XXXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention According to the information received, Ms [redacted] who wrote in on behalf of the account holder [redacted] Altarmirano, stated that she turned in two iPhones to Sprint as required for the Switch to Sprint promotion and to date, she has not been reimbursed for her cancellation fees from her previous carrier In addition, she stated that she is being charged $a month, when she was advised at the point of sale that her monthly cost would be $ She stated that she was also informed that she would receive a credit adjustment for taxes that she paid for three iPhones, which did not occur She is requesting a resolution to these issues and to return her Sprint devices and be opted out of her agreements without any cancellation charges In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing We regret any possible misunderstanding that may have occurred related to the Terms and Conditions of our previous Contract Buyout Promotional offerAs stated in our previous Switch to Sprint promotion, Sprint covers switching fees of up to $via a Reward Card (less any travalue provided at the point of sale) after online registration and new phone activation Customers must complete a buyback of their current working phone in good condition, wait for their final bill and then register for the Contract Buyout at www.sprint.com/jointsprint, within days of activation Eligible switching fees include Early Termination or Equipment installment balance Taxes, surcharges, service plan charges, usage charges and late payment fees are not included Our records reflect that Ms [redacted] did not register as required for our Switch to Sprint promotion as required Our research shows that upon activation of service, Ms [redacted] was provided with a clear disclosure of her monthly recurring charges and equipment purchase and all other applicable fees and charges Furthermore, we were able to locate signed copies of her electronic service agreement which includes a description of the charges in question Based on our review, we were unable to identify any miscommunication regarding the terms of her plan or other monthly charges on Sprint’s part during the activation of her account In addition, we were unable to determine an offer to apply a credit adjustment for the taxes paid at the point of sale We spoke to Ms [redacted] on May 31, 2017, and provided her with the above-referenced information She provided us a copy of her final invoice from her previous carrier and to bring about an amicable resolution, two Visa Prepaid Cards totaling $were processed on June 4, 2017, and Ms [redacted] should receive them at her billing address by June 19, We notified Ms [redacted] via email on June 9, and provided her with this informationWe appreciate Ms [redacted] taking the time to provide us with the details of her experience with our Retail Store and Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value her feedback and have forwarded it to the appropriate management for review and will utilize his input to improve our training and processes We regret any inconvenience these matters may have caused If we can be of further assistance, we can be reached at the Executive & Regulatory Services department toll-fee at ###-###-####, extension *** I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time Sincerely, Sharon RExecutive Services Analyst