Sprint Corporation

June 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To whom it may concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] stated that she went to one of our Sprint stores and paid her bill in advance, and then another payment was taken from her account As a result, Ms [redacted] is requesting that we refund the payment Our record reflects that on April 24, 2017, a payment arrangement was setup via the Interactive Voice Response system from Ms [redacted] ’s phone line for a payment to be drafted from her checking account by May 5, The payment posted on May 5, 2017, and was returned back unpaid on May 11, 2017, as Ms [redacted] disputed the payment with her financial institution Additionally, she incurred a $return check feeWe also confirmed the payment was initiated by Ms [redacted] and not by our customer care representative During our June 27, 2017, conversation with Ms [redacted] the information outlined above was explained to herMs [redacted] reiterated her dissatisfaction with her experience, stating she was not aware the payment will still process, even after making a payment on May 4, To demonstrate our commitment to excellence, we adjusted the $charge, as a one-time courtesyMs [redacted] confirmed that this issue has been resolved, and thanked us for our help We regret any inconvenience this matter may have caused, and are happy that Ms [redacted] ’s issue is resolvedIf we can be of further assistance with this matter, Ms [redacted] can contact me by calling Sprint’s Executive & Regulatory Services department toll- free at ###-###-####, ext***, Monday Tuesday, Thursday and Friday, between 7:a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

Executive & Regulatory Services P.OBox Irving, TX December 23, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com Complaint [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] stated that he ordered two iPhone devices and accepted two free tablets and intended to switch his service to Sprint He received his tablets the second week of September and his iPhone device the third week of October 2016, but his remaining iPhone device was suspended with his previous service provider, Verizon According to his inquiry, he also received his second iPhone device the first week of November 2016, but later elected to return his devices and cancel his service As a result, he visited a Sprint store and returned his iPhone devices, but was unable to have his fees waived for the devices At this time, he is requesting to cancel the service on his account and return his tablet devices We attempted to contact Mr [redacted] by telephone and e-mail on December 21, 22, and 23, 2016, to discuss this matter in detail, and obtain confirmation for his request to cancel the service on his account Unfortunately, we were unsuccessful in reaching Mr*** Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify that anyone contacting us about an account is authorized to discuss and/or make changes to that account Specifically, we require that each account has a PIN and that the PIN is verified by the account holder prior to speaking with an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account Therefore, we ask that Mr [redacted] contact us at his earliest convenience so that we may discuss his account concerns We regret any inconvenience this matter may have caused Mr*** If I can be of further assistance regarding this matter, he can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Terrence MTerrence MExecutive Services Analyst

June 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To whom it may concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] stated she contacted our customer service in April 2017, to inquire about getting a better service plan She said was told her plan will change to the Freedom unlimited, and will be $monthly; however, her bill is not reflecting the amount she was quotedShe further advised that she spoke with customer care supervisors, and was told the bill will be fixed and it has notAs a result, Ms [redacted] is requesting that we correct her bill and a credit for the overcharge Our record reflects that Ms***’s service plan was changed to Freedom unlimited on May 10, 2017, for the six lines on her account for $before taxes and surchargesShe also purchased two devices with 18-month installments agreements on March 31, Therefore, lines ###-###-#### and ###-###-#### have $installment charge each, $total equipment protection for line ###-###-####, bringing the total charges before taxes and surcharges to $per month We also confirmed Ms***’s bill is correct During our June 21, 2017, conversation with Ms***, the information was explained to herMs [redacted] confirmed her understanding and thanked us for our help We appreciate Ms [redacted] for taking time to provide details of her experience with customer care representativesWe are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience this matter may have caused, and are happy that Ms***’s issue is resolvedIf we can be of further assistance with this matter, Ms [redacted] can contact me by calling Sprint’s Executive & Regulatory Services department toll- free at ###-###-####, ext***, Monday Tuesday, Thursday and Friday, between 7:a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

March 8, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] *** Sprint Account XXXXX***, [redacted] *** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above referenced inquiry of Mr [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr [redacted] stated that when he activated service in November 2014, he leased two Galaxy SSport devices Further, he stated that the sales representative informed him that the devices would be his at the end of the lease agreement Mr [redacted] stated that he fulfilled his lease agreements in November 2016, however, we continued to bill him a $month-to-month lease fee on each device and informed him if he canceled the account he would be billed a $lease purchase price on each device Mr [redacted] ported-out his services on January 29, 2017, and was automatically billed the $end of lease purchase price for each device As a result, Mr [redacted] is requesting that we credit the additional monthly lease charges he incurred after he fulfilled his lease and waive the $end of lease purchase price on each device Sprint has partnered with a number of third-party retailers to distribute our products and services We are grateful for their assistance in promoting our services Our field representatives train third-party retailers on our policies, procedures, and products and regularly update resource materials for them to ensure accurate, up-to-date information is available to our existing and potential customers We regret any misinformation Mr [redacted] may have received regarding his lease agreement and appreciate his feedback regarding this issue The details of his experience will be forwarded to the appropriate managerial staff empowered to make changes in this areaEffective on September 19, 2014, Sprint launched the Sprint Lease program, which gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device Lease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the device At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceMore information regarding the Lease program is available at our website, www.sprint.com/lease Upon the activation of his account, Mr [redacted] was provided with a clear disclosure of his monthly recurring charges and equipment purchase price, and all other applicable fees and chargesFurthermore, we were able to locate signed copies of his Lease Agreements, which includes a description of the charges in questionBased on our review, we were unable to identify any miscommunication regarding the terms of his agreements on Sprint’s part during the activation of his devicesDuring our conversation with Ms [redacted] ***, an authorized subscriber on the account, we provided the above informationFurther, we advised her that, our records reflect that on November 8, 2014, Mr***, the account holder, accepted a 24-month lease for each of two Samsung Galaxy SSport devices that were activated on his account Additionally, since services were ported out, which automatically canceled the account and the associated agreements, the lease purchase option price was automatically billed, per the terms of the Lease Agreement as stated above We advised Ms [redacted] that although the lease agreement signed at the point of sale is valid, in an effort to reach an amicable resolution, we agreed to credit $to offset one of the end of lease agreement purchase price She accepted the offer and is satisfied with the resolution We regret any inconvenience this matter may have caused If I may be of further assistance with this matter, please contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-#### extension *** I am available Monday, Tuesday, Thursday and Friday from a.mto p.m., Central TimeSincerely Tobias T.Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have spoken personally with Mondrell a couple of times He was very courteous As of the billing at the beginning of August my issue has finally been resolved I am very happy with the result Thank you Regards, [redacted]

June 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the supplemental inquiry filed by Ms [redacted] in response to our May 8, 2017, response to her original inquiry We appreciate your assistance in again bringing our customers’ concern to our attention According to the information received, Ms [redacted] rejected our response and stated that she was advised that her Sprint account is closed; however, she received another bill for a balance owed to Sprint As a result, she is requesting that to have the $balance reflected as owed on her account removed Sprint is committed to providing world-class customer service, and we stand behind our commitment with a 14-day Sprint Satisfaction Guarantee return policy on all our equipment You can return your equipment to the point of sale within that time period for a full refund Sprint assesses a $restocking fee for returns and exchanges If your service plan required a service agreement, no termination fee is charged when you cancel within days of activation Additionally, we will refund any activation fees within three days of activation You are responsible for all prorated monthly service charges, access and airtime charges, and the related taxes, surcharges and fees accrued on your account through the deactivation date Please also note that premium content charges, overage minute charges, roaming charges, and applicable long distance and/or International charges will be billed on your final invoice This policy may not reflect the additional return policies of our authorized 3rd-party dealers or retailers Further information regarding our Return Policy can be viewed on our website at www.sprint.com/returns During our conversation with Ms [redacted] on June 12, 2017, we explained that our records reflect that she activated new service on March 13, 2017, on three phone lines and cancelled her services within the 14-day Sprint Satisfaction Guarantee return period Our records reflect that two of the devices were confirmed as received in our warehouse and credits were applied to remove the charges associated with the two returned devices However, our records do not reflect that the third device was confirmed as received Ms [redacted] advised us that all three devices were returned in the some return kit Although we were unable to confirm the device was received, to resolve this matter, we reported the third device as lost/stolen Additionally, we applied a credit to her account to remove the $balance for the device As a result, her account is closed and reflects a credit balance in the amount of $for the down payment she made for the device We requested that a refund of $be applied to the credit card on file Please allow to business days for the refund to post back to the credit card We regret any inconvenience Ms [redacted] may have experienced as a result of this issue If Ms [redacted] has any additional questions, she can contact me by calling the Executive and Regulatory Services department toll-free at ###-###-#### I am available Monday through Friday between 8:a.mand 4:30p.m., Central Time Sincerely, Jennifer FJennifer FExecutive Services Analyst

May 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on April 26, We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Ms [redacted] stated that she had an unfavorable customer service experience while attempting to address her billing concernsMs [redacted] expressed her dissatisfaction with the inability to receive a total credit of $to her account offered by Sprint on February 18, 2017, as incentive to maintain Sprint as her wireless service providerMs [redacted] expressed her dissatisfaction with charges accrued in the amount of $in association with equipment cancellation charges related to phone numbers ending in [redacted] and [redacted] on February 26, 2017, after she accepted the aforesaid offerMs [redacted] further expressed her dissatisfaction with the inability to receive Reward Cards as part of Sprint’s Referral Rewards program, after she established services with SprintMs [redacted] requested that Sprint review these matters, adjust her account accordingly and honor the Referral Rewards program Sprint has reviewed Ms [redacted] ’s complaintOur records indicate that Ms [redacted] contacted Sprint on February 12, 2017, to inquire about the cancellation of her services as she was considering switching to another wireless service provider due to her issues with her upgrade eligibility and service creditsBased on our review, Sprint confirmed on February 18, 2017, that Ms [redacted] was offered adjustments for the remaining Lease cancellation charges totaling $for the respective Lease Agreements associated with the phone numbers ending in [redacted] and [redacted] contingent upon her remitting payment for the Lease Device Purchase Amount charges of $in order to own the associated equipment Subsequently, Ms [redacted] ’s remitted a payment of $to Sprint and her respective Lease Agreements associated with phone numbers ending in [redacted] and [redacted] were cancelled on February 26, Consequently, immediate charges were accrued in the amount of $toward the remaining Lease cancellation charges for the respective Lease Agreements associated with phone numbers ending in [redacted] and [redacted] on February 26, On February 26, 2017, Sprint adjusted the unbilled remaining Lease cancellation charges balance in the amount of $and the Lease Device Purchase Amount charge in the amount of $associated with the Lease Agreement for phone number ending in ***In addition, an adjustment of $was applied to the account to offset a portion of the unbilled Lease balance associated with the Lease Agreement for phone number ending in ***The total amount of adjustments for the aforementioned charges applied to Ms [redacted] ’s account on February 26, was $ We regret any confusion that Ms [redacted] may have experienced regarding the billing dates reflected on her March 22, billing statementAs outlined in our Terms and Conditions of Services, monthly service charges are billed one month in advanceHowever, the combined cost of equipment cancellation charges required to own the devices associated with phone numbers ending in [redacted] and [redacted] on February 26, was $per device totaling $Sprint adjusted $to offset a portion of the equipment charges described above on February 26, leaving a remaining portion in the amount of $which Ms [redacted] ’s remitted payment toward on February 26, We spoke with Ms [redacted] on May 1, 2107, to discuss her concern in detail and relayed the aforementioned information to herDuring our conversation, we advised Ms [redacted] that in order to be eligible for Sprint’s Referral Rewards Program with the intent to make referrals, and to receive referral rewards, she must have an active wireless account in good standing with SprintWe advised Ms [redacted] that she had a previously unpaid account balance in the amount of $as reflected on her February 22, billing statement prior to the immediate charges accrued on February 26, for the equipment charges explained aboveMs [redacted] ’s March 22, billing statement reflects a single payment made in the amount of $on February 26, 2017; according to our records the last payment received prior to the amount of $on February 26, was a payment remitted by her in the amount of $on February 19, which is reflected on her February 22, billing statement and was applied toward an unpaid balance in the amount of reflected on her January 22, billing statement Therefore, Ms [redacted] ’s previous balance and the charges accrued reflected on her March 22, billing statement created a total due in the amount of $We confirmed that Ms [redacted] last payment remitted to Sprint occurred on March 31, in the amount of $261.21, which left her account with a past due balance in the amount of $Ms [redacted] ’s April 22, billing statement reflects the past due balance in the amount of $as well as charges and credits in the amount of $making a total balance due in the amount of $Ms [redacted] advised that she does not agree with our findings and insists that she never received the adjustments offered on February 18, in the amount of $As such, we encourage Ms [redacted] to review the complete details of her January and February billing statementsShould Ms [redacted] have further questions and/or concerns pertaining to the details of the aforementioned billing statements, we urge her to contact the undersigned directly at the phone number noted below at her earliest convenience We regret any inconvenience this matter may have caused Ms [redacted] If we can be of further assistance, Ms [redacted] can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, David H Executive Services Analyst

July 28, Kansas City Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com File [redacted] , [redacted] and [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mrand Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] expressed his dissatisfaction with receiving a bill after cancelling services with Sprint and returning their devicesMr [redacted] requested that Sprint review this matter and apply an adjustment to their account accordingly We regret any misunderstanding that may have occurred related to the terms of Mr [redacted] ’s Sprint accountOur records reflect that the account was cancelled on July 3, Their current bill cycle ended on July 11, and the charges of $145.83, on the account were for services utilized from June 12th through July 11th Accordingly, Sprint considers these charges to be valid We spoke with Ms [redacted] on July 25, 2017, on behalf of the account holder, Mr [redacted] and explained the information outlined aboveWe also informed her that we are unable to identify any billing error on Sprint’s partMs [redacted] indicated her understanding of the information providedAlthough, we sustain that the aforementioned charges are validIn an effort to resolve this matter, we offered to credit her account in the amount of $113.83, leaving Ms [redacted] responsible for the remaining account balance due of $This credit will appear on Mr [redacted] ’s August billing statementMs [redacted] stated that upon receipt their August billing statement, she will pay the remaining balanceMs [redacted] indicated her satisfaction with our resolution We regret any inconvenience this may have caused Mrand Ms [redacted] If we can be of further assistance with these concerns, she can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland [redacted] * Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I still would like to know who signed docs without my consent Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI hope that I will never have to file a complaint about Sprint/Asurion They have a proven track record of providing horrible serviceThe only reason why I got my money back was because I refuted it thru Amex, and they dealt with itThere "deductibles" are massive fraud of epic proportionsI am glad that I didnt accept / need the new phone, because it was probably a damaged one Regards, [redacted]

June 13, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # [redacted] [redacted] Sprint Account #xxxxx [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of [redacted] submitted on June 7, We appreciate your assistance in bringing our customers’ concerns to our attention Ms***’s filing expressed her dissatisfaction with the delay in receiving her iPhone device order upon electing to upgrade the device associated with phone line ending in ***Specifically, stating that the above-referenced device was shipped to the incorrect addressMs [redacted] requested that Sprint review this matter, cancel the iPhone device order, and adjust her account accordingly Sprint has reviewed Ms***’s complaintAccording to our records on May 30, 2017, Ms [redacted] upgraded the device associated with phone line ending in ***, by activating an IPhone device via Sprint lease program at a local Sprint Retail Store locationSubsequently, Ms [redacted] contacted our Customer Care group on May 31, 2017, stating that the incorrect shipping address was provided at the time the device order was placed Accordingly, we updated the shipping address to the address that Ms [redacted] providedIn addition, we applied a $adjustment to Ms***’s account to offset the shipping fee, which will appear on Ms***’s June 29, billing statement We spoke with Ms [redacted] on June 9, 2017, to discuss her concerns in detail and relayed the aforementioned information to herMs [redacted] advised that this matter has been resolved and she confirmed that she received the iPhone device for phone line ending in [redacted] on June 2, As an effort to resolve this matter, we applied an adjustment of $to offset the Activation Fee and applicable taxes This adjustment will reflect on her June 29, billing statementAccordingly, Ms [redacted] accepted our resolution and Sprint’s efforts to resolve her equipment concern We regret any inconvenience that Ms [redacted] may have experienced while attempting to resolve the aforementioned concerns If we can be of further assistance, Ms [redacted] can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

July 11, Revdex.com Ward Parkway, Suite Kansas City, MO RE: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr [redacted] advised that we did not fully inform him of the details of a promotional rate plan that he recently accepted on his Sprint account , namely that the monthly promotional pricing will increase in He requested that we keep his pricing at the rate he was originally quoted We regret any possible misunderstanding that may have occurred related to Mr***’s Sprint billing and the terms of our referenced promotional rate plan However, based on our review, we were unable to identify any billing error associated with his account Our records reflect that Mr [redacted] activated his five lines of service on June 5, 2017, with our Unlimited Freedom Plan, which provides unlimited talk time, text messaging, and data usage per line at a rate of $per month for the first line, $per month for the second line, and no charge for additional lines of service, up to ten However, as outlined in the terms of the rate plan and our promotional materials, the cost of that plan will increase after June 30, 2018, to a rate of $per month for the first line, $per month for the second, and $per month for additional lines, up to tenThose rates do not include applicable taxes and surcharges but do reflect a $per month per line discount for customers who enroll in and maintain our automatic monthly payment (Auto Pay) option During our July 6, 2017, discussion with Mr***, we explained the information detailed above We also informed him that the same details are reflected on his monthly Sprint billing statement and were provided to him in the transaction summary provided when he activated his services with us As such, we informed him that we are unable honor his request However, due to any possible miscommunication that may have been provided at the time of his service activation, we offered a one-time courtesy credit of $ Mr [redacted] accepted our offer, and we applied the credit as agreed Mr [redacted] confirmed his understanding of his billing and his satisfaction with our resolution We regret any inconvenience this issue may have caused Mr*** If we can be of further assistance regarding this matter, he can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 4:p.m., Central Time Sincerely, Sean JExecutive Services Analyst

February 5, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXX [redacted] Sprint Case [redacted] Dear Ms***: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] cited that he canceled his service in November and a Sprint representative advised him that he did not have an outstanding balance or a cancelation feeHowever, in January 2016, he received a collections noticeAs a result, Mr [redacted] requested that we credit his unpaid balance We appreciate Mr***’s taking the time to provide us with the details of his experience with customer care representativesWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and that this matter has been forwarded to the appropriate management team for additional review According to our records, we did not receive a payment for bill cycle November 1, to November 30, Our records further reflect that Mr [redacted] canceled his Sprint service on December 18, Although this was not a billing error, during our conversation with Mr [redacted] on January 27, 2016, we offered to credit his balance of $Mr [redacted] accepted our offerTherefore, we applied a credit of $to his account to offset his unpaid balanceAs a result, his account is closed with a zero balance We regret any inconvenience this issue may have caused Mr***If we can be of further assistance regarding this issue, you or Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Minnie S Executive Services Analyst

February 15, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers' concerns to our attention In the information provided, Mr [redacted] expressed his dissatisfaction with the level of customer service provided by our representatives during his attempts to obtain the rate plan and device pricing previously offered to him by our Telesales department He stated that although we agreed to review the interaction and contact him with the research findings, his call was disconnected when he answered He requested to speak with someone in management to have us honor the pricing offered by our Telesales representative We regret any possible understanding that may have occurred regarding the referenced promotional rate plan and device lease offers During our discussion with Mr [redacted] on January 30, 2017, we attempted to address his reported concerns Mr [redacted] informed us that a member of our Social Media department had contacted him the previous Saturday and provided a fair resolution to his reported concerns We thanked him for the update, extended an apology for the inconvenience, informed him that we were able to identify the representative involved in the device upgrade on January 1, 2017, and reassured him that the appropriate feedback regarding his experience would be forwarded to management for additional review Mr [redacted] indicated his complete satisfaction with the resolution provided We regret any inconvenience these matters may have caused Mr [redacted] , and we appreciate his continued business If we can be of further assistance with these issues, he can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Russell [redacted] **Executive Services Analyst Tell us why here

January 13, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] M [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] M [redacted] submitted on December 11, We appreciate your assistance in bringing our customers’ concerns to our attention In Ms [redacted] ’s follfilling, she expressed her dissatisfaction with the previous response providedAccording to the information provided, Ms [redacted] expressed her dissatisfaction with her account being assessed data overage charges totaling $1, According to Ms [redacted] , she did not utilize her Mobile Broadband device for the past four months; therefore, she believes that her account should not have been assessed data overage charges during that time period As such, Ms [redacted] requested that Sprint review this matter, apply the appropriate adjustments to her account and allow her the ability to terminate her account, without penalty Sprint has reviewed Ms [redacted] ’s complaintAs stated in our initial response, our records indicate that phone line ending in [redacted] exceeded the data allotment in the Mobile Broadband Data plan as reflected on the September and October invoicesAs such, we are unable to identify any billing errors and confirmed the charges to be validSince then, Ms [redacted] has updated her preferred communication method to email as of October 5, As such, she will receive future usage alerts notifications via email if she exceeds the data allotment in her Mobile Broadband plan Since our initial conversation with Ms [redacted] on December 27, 2016, we followwith her on January 9, 2017, and reiterated the aforementioned information and resolution to her During our conversation, Ms [redacted] disagrees with our findings and terminated our conversation Therefore, in an effort to resolve Ms [redacted] ’s complaint, as a one-time courtesy, Sprint has agreed to apply a full adjustment of $1,to her account to offset the data overage charges as reflected on the aforementioned invoices We attempted to follow up with Ms [redacted] to further discuss her complaint; however we were unsuccessful Should Ms [redacted] wishes to accept our offer, she has (14) days from the date of this letter to contact the under sign We regret any inconvenience this matter may have caused Ms [redacted] If Ms [redacted] has additional concerns or questions, she may contact the Executive & Regulatory Services Department toll free at ###-###-####, extension *** We are available Monday through Friday a.muntil p.m., Eastern Time Sincerely, /s/ Romualdo F Romualdo F Executive Services Analyst

September 27, [redacted] Revdex.comWard Parkway, Suite 401Kansas City, MO 64114Re: Revdex.com Case [redacted] Complaint of [redacted] *** Sprint Case [redacted] Dear Mr***: Sprint is in receipt of the above-referenced complaint of Ms [redacted] ***, regarding Sprint account XXXXX*** We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] expressed dissatisfaction with the level of customer service that she received while trying to unlock her device for use with another domestic carrier Ms [redacted] stated Sprint will not unlock her device because her account is not in good standing; however, she states her balance is not past due As a result, she is requesting assistance with this matter.“Unlocking” is a general term that refers to one or more types of device unlocking MSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different network Unlocking also refers to enabling the SIM slot of the device to allow another carrier’s SIM card to be inserted (either domestic or international)Unlocking a device will not necessarily make that device interoperable with another carrier’s network In other words, a device designed for one network is not made technologically compatible with another network merely by unlocking it Additionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network) Additional information about our unlocking protocol is available on our website at www.sprint.com/unlock.Sprint will unlock a device under the following circumstances:• Any associated service agreement, installment billing purchase agreement, or lease agreement for the device must be fulfilled, including payment in full of any applicable Early Termination Fee(s) or end-of-lease/installment billing purchase options;• The account associated with the device must be in good standing;• The device has not been reported as lost or stolen and is not associated with fraudulent activity or otherwise flagged as ineligible for unlocking; and• The device has been active on the Sprint network, currently or in the past, for a minimum of days.We regret any frustration that Ms [redacted] may have experienced in the process of trying to get her issue resolved During our conversation with Ms [redacted] on September 21, 2017, she confirmed her device has been unlockedWe appreciate Ms [redacted] for taking the time to provide us with her experiences with our Sprint Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes.We are pleased that we were able to resolve these concerns to Ms***’s satisfaction If we can be of further assistance regarding these matters, you or Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am generally available Monday through Friday between 7:a.mand 4:p.m., Central Time Sincerely,Dianah A.Executive Services Analyst

December 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: We appreciate your assistance in bringing the concern of Ms [redacted] to our attention We apologize for any inconvenience that she may have experienced as a result of this matter According to the information provided in the complaint, Ms [redacted] indicates that she purchased two phones from nTelos in July She states that the phones were provisioned on an unlimited plan She states that one of her daughters subsequently experienced difficulty with the performance of her phone She indicates that she did not authorize the subsequent Sprint account established in her name, and she disputes the cost of the unlimited plan provisioned on her Sprint account She also states that her daughters were provided two new phones at the Sprint store without her authorization She indicates that it was her understanding that two return kits were being sent for her to return the two new phones that she indicates that her daughters are presently using As a result, at this time, she disputes the balance reflected on her Sprint account She also expresses her dissatisfaction in regard to the level of customer service that she received when she attempted to resolve these matters During our discussion with Ms [redacted] on December 18, 2016, she was unable to verify the account PIN or security answer in order for us to access her account and discuss her phone concern Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an account Specifically, we require that each account has a PIN and that the PIN is verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account If the PIN cannot be provided, other specific identifiers may be required to discuss the account information or to implement the changes being requested Therefore, Ms [redacted] can contact us at the number provided below at his earliest convenience, to complete the authentication of her account so that we can resolve her account balance concerns According to our initial review of our records, we confirmed that the above-referenced Sprint account was transitioned from Ms [redacted] ’s nTelos account with an unlimited plan provisioned for two lines of service Our records also indicate that the account established with Sprint/ [redacted] has acquired the rights to operate the former nTelos wireless network in Virginia, West Virginia, Maryland, Ohio, Kentucky, and North Carolina, which will transition to Sprint/ [redacted] after a multi-month Network transition process As part of this transition, nTelos customers in the affected markets have the opportunity to either switch to Sprint/ [redacted] or they may choose to go to another provider Sprint/ [redacted] has been offering all nTelos customers a wide range of devices and service plans at varying price points, comparable to or better than the nTelos plans, including numerous devices that will be free after discounts and credits Affected nTelos customers who choose to switch to Sprint/ [redacted] will need to migrate to a Sprint device because their nTelos devices were not designed to work with all components of Sprint’s network and systems Details on the network transition, which is expected to occur over the next several months, and promotional offers and calling plans, was already been sent to all affected customers Accordingly, nTelos customers with questions about their former or current nTelos or FRAWG account, can contact nTelos Customer Service at [redacted] (###-###-####) or Prepaid FRAWG customer service [redacted] (###-###-####)Customers may also dial from their device We appreciate Ms [redacted] for taking the time to provide us with the details of her customer service experience We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes If I can be of further assistance with this matter, Ms [redacted] can contact me by calling Sprint’s Executive & Regulatory Services department toll free at ###-###-####, extension *** I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, Patricia SExecutive Services Analyst

June 1, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] F [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-mentioned complaint of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] states that he joined Sprint in November and that in the first week of service, he experienced service issues, such as dropped calls and no service He also states that he has three iPhone Plus devices and the face plate of the devices are coming apart Mr [redacted] states that his daughter visited the Sprint store for assistance and was informed that the devices were no longer covered under the one-year warranty He also states that his daughter visited the Apple store, who offered to fix the device for $300, and that Sprint wanted $for the deductible for filing an insurance claim Mr [redacted] states when his daughter called about the devices issues on his behalf, she was offered a credit towards one of insurance deductibles Mr [redacted] states that he did not agree with the offer, because he does not believe he caused the damages to the devices He further states that he believes the devices are defective and would like the contracts voided And last, Mr [redacted] states that he does not believe he was informed that the three devices listed on his account are under a Lease Agreement and that he is responsible for any damages As a result, he requests that he be able to return the devices at no cost to him Please be advised that we spoke with Mr [redacted] and his daughter, [redacted] , regarding their device concerns During our discussion with both Mr [redacted] and [redacted] , they stated that the devices are coming apart and they do not want pay a $insurance deductible to have the devices replacedThey stated that they believe the devices are defective and that the damages were not caused by them Additionally, Mr [redacted] stated that he was unaware that the devices are under a Lease Agreement Upon activation of service, Mr [redacted] was provided with a clear disclosure of his monthly recurring charges, equipment purchases, and all other applicable fees and chargesFurthermore, we were able to locate signed copies of his Lease Agreements for all three devices We confirmed that phone line ending in [redacted] was cancelled on May 12, 2017, and the account was assessed $for the lease cancellation fee and the purchase price of the device We advised both Mr [redacted] and his daughter that the devices were provided in new condition with no damages at the point of sale Therefore, we are unable to accept damaged devices per the terms of the respective leases Although we were unable to identify a Sprint error regarding this ***er, as a goodwill gesture, we offered an account credit up to $per device as partial reimbursement for the noted repairs or if he decides to file an insurance claim Once confirmation of said action has been confirmed, we will issue these credits Regrettably, Mr [redacted] declined our offer Based on our review of this ***er, and the information provided, we must respectfully decline Mr [redacted] ’ request to return his leased devices in a damaged condition without incurring any additional charges Should Mr [redacted] reconsider our offer, it is available to him until June 14, All new Sprint devices come with a limited one-year manufacturer’s warranty Sprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device TEP provides Sprint customers with a cost-efficient way to protect their equipment against loss, damage, and wear and tear that is not covered under the provisions of that warranty Mr [redacted] subscribes to our TEP option on his noted line(s) of service If the problem with his device is covered under the Equipment Service & Repair Program (ESRP) portion of TEP, his device will be repaired or replaced at no charge at a Sprint service and repair center for the first two visits Mr [redacted] will be charged $for each subsequent visit to a Sprint service and repair center, if his device requires repair or replacement within a rolling 12-month period If the problem with Mr [redacted] ’ device is covered under the Equipment Replacement Program (ERP) insurance portion of TEP, he should contact Asurion, our TEP program administrator, to file a claim A deductible of $to $250, depending on the device model, is required at claim approval Further details regarding TEP and the coverages under ESRP and ERP are available on our website at www.sprint.com/tep While we regret that Mr [redacted] is not satisfied with our response, our position remains unchanged After discussing this ***er with the Executive & Regulatory Services team, we are confident that all of Mr [redacted] ’ issues have been fully addressed and resolved to the best of our ability We regret any inconvenience this ***er has caused Mr [redacted] If we can be of further assistance, or if Mr [redacted] would like to accept our offer, he can contact the Executive and Regulatory Department toll-free at ###-###-####, extension *** I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time Sincerely, Alethea BExecutive Services Analyst

January 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] , submitted on December 24, We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms [redacted] ’s complaint, she states that she inadvertently sent a payment to Sprint in the amount of $that was meant for her current cellular providerMs [redacted] is requesting that we return the payment made to Sprint in error We spoke with Ms [redacted] on January and 11, 2017, regarding her disputeAfter review, we were able to confirm that we did receive the payment in questionWe are returning the funds to Ms [redacted] via a refund check The refund check has been processed and Ms [redacted] should receive it within daysMs [redacted] expressed satisfaction with the actions taken We regret any frustration this matter may have caused If I may be of further assistance regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time Sincerely, LaToya [redacted] Executive Services Analyst

Tell us why hereSeptember 22, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com File [redacted] , [redacted] *** Account xxxxx*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] cited that his Sprint account is set up on our automatic payment option but that he was notified by us on September 7, 2016, that his pre-authorized payment did not process and that he needed to remit payment immediately He further stated that he remitted his $payment as requested but that, when he reviewed his account, he noticed that we billed him twice for September Additionally, he expressed his dissatisfaction with the level of customer service received from our representatives during his multiple unsuccessful attempts to resolve his billing issueWe regret any possible misunderstanding that may have occurred regarding Mr***’s billing, as well as any delay in bringing that matter to resolution Our records reflect that the credit card information associated with his Sprint Autopay option changed and that, as a result, his pre-authorized payment did not properly process, which led to our notifying him that he needed to remit payment We also verified that Mr [redacted] was not billed twice for the same billing period However, our records further reflect that Mr [redacted] remitted a $payment on September 7, 2016, and requested on September 9, 2016, that we refund that payment We processed that $refund to his financial institution on September 13, 2016, leading to his account reflecting a balance due of that amount During our conversation with Mr [redacted] on September 21, 2016, we provided the information detailed above He acknowledged that information and stated that he remitted another payment of $on September 20, We confirmed that the payment has posted and that his account is current We appreciate Mr***’s taking time to provide details of his experience with our Customer Care representatives We are continually striving to improve the level of service provided to our customers Please be assured that we value customer feedback and will forward this information to the appropriate managerial teams for further reviewWe regret any inconvenience this issue may have caused Mr*** If I can be of further assistance regarding these matters, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central TimeSincerely, Minnie SExecutive Services Analyst