Sprint Corporation

June 15, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-noted inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] expressed her dissatisfaction with the level of Sprint coverage available in areas where she requires wireless communication capability and with our assessing a fee for her to deactivation her service She requested that we provide credits due to the lack of services and allow her to discontinue service without any additional charges We regret that our network coverage may not have met Ms [redacted] ’s wireless communication needs or expectations Sprint confirms coverage based on the service address and locality customers provide at the time of service activation Continuation of services after our 14-day Sprint Satisfaction Guarantee period (the date of sale is Day One) constitutes acceptance of our Terms and Conditions of Services and any Service Agreement selected at the time of activation Although we offer coverage in most major metropolitan areas, Sprint cannot guarantee the availability of coverage at any location at all times Consequently, if lack of coverage at the service address provided to us causes customers to cancel services after our published return period, any applicable Early Termination Fee or accelerated equipment installment charges associated with their Agreement(s) are considered valid We communicated with Ms [redacted] via e-mail on June 14, 2017, and explained the information outlined above We also advised that, based on our review, we are unable to identify any outage or anomaly with our network that would lead to the service issues she described Therefore, no adjustment of her monthly service charges is warranted However, based on her reports regarding the coverage that she is receiving from our network coverage, we complied with Ms [redacted] ’s request and will accept the return of her wireless devices to Sprint in exchange for a waiver of all remaining equipment charges Ms [redacted] accepted that offer and advised that she will port her number to a different provider and remit payment of her current balance of $by June 21, 2017, and return her device in the prepaid UPS package that we mailed to her home address We explained that, upon verification of our receipt and the condition of her returned equipment, we will waive all corresponding unpaid equipment charges She indicated her satisfaction with our resolution We regret any inconvenience these matters may have caused, as well as the loss of Ms [redacted] ’s business If we can be of further assistance with these concerns, Ms [redacted] can contact me by calling our department toll-free at ###-###-####, ext*** I am available Monday through Friday, between a.mand p.m., Central Time Sincerely, Clara CExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:This case has been resolved twice, and Sprint has again, for the third time, breached their contractMy rate is supposed to be set at $until August 22, The bill for March was $and I received the bill today for $ [redacted] ***, Sprint Executive Services Analyst, was assigned to my Sprint case# [redacted] and she emailed me back in October to advise me to contact her when my bill increases so she could fix itMy bill increased from $to $last monthI emailed her on 4/1, 4/15, and 5/Her mail box was full and now can't be foundI want Sprint to honor their contract until the contract expires on August 22, I want my bill to be corrected to the agreed contract rate immediately and all late fees and incorrect fees removed from my account.I want my bill to be corrected to the agreed contract rate immediately and all late fees and incorrect fees removed from my accountI want Sprint to honor the contract for the remainder of the time and to stop increasing my bill because that is not what we have agreed on Regards, [redacted]

October 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , Rebecca [redacted] Sprint Account XXXXX***, James [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] , who wrote in on behalf of the account holder MrJames [redacted] , stated that on September 21, 2017, when she called our Customer Care department to inquire about international calling options, she was informed of an Unlimited Freedom plan that would be prorated the week she was going to travel internationallyShe stated that she then went online and found a more affordable option She stated that on September 25, 2017, she called our Customer Care department and the representative confirmed what she viewed online was correct information She stated that the representative advised her she was eligible for a device upgrade, and she was then transferred to Telesales where the only option she was provided with was a lease option She stated that she believed that she would still be eligible for discounted equipment with a two-year agreement, which she had taken advantage of previously She stated her dissatisfaction that we no longer offer this option As a result, she is requesting to purchase discounted equipment with a new two-year agreement Sprint no longer sells two-year discounted pricing, or subsidized, phonesThere are benefits and value of Lease & Monthly Installment purchasing optionsTablets and MBB devices can still be purchased with a new two-year agreement We spoke to Ms [redacted] on October 9, 2017, and provided her with the above-referenced information She confirmed that her questions have been answered regarding international calling to her satisfaction She stated that she wanted to provide feedback regarding our discontinuing subsidized equipment purchases with a two-year agreement We appreciate Ms [redacted] for taking the time to provide us with the details of her experience with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value her feedback and have forwarded it to the appropriate management for review and will utilize her input to improve our training and processes We regret any inconvenience this matter may have caused Ms [redacted] If I can be of further assistance, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time Sincerely, Sharon RExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I spoke to a MrSean Jones on several occasions most recently last Wednesday, 2/at which time he committed to speak to the local Sprint store manager about switching out the phones we leased (recommended by store staff) and have been nothing but problems ever since Problems include delayed texts, multiple sent/received texts, SIM cards not working, no phone service, and the screens starting to black out.I am willing to close this matter when Sprint agrees to cancel our phone lease and replace it with another Regards, [redacted]

Tell us why here...August 17, Revdex.com Serving Greater Kansas City Ward Parkway Kansas City, MO Re: Revdex.com case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] submitted on August 3, We appreciate your assistance in bringing our customer’s concern to our attention Mr [redacted] ’s filing stated he was having an issue with his device and visited a retail locationAccording to Mr [redacted] , the representative damaged his SIM card, and his device stopped workingTherefore, Mr [redacted] stated he visited another retail location and purchased a new SIM card; however, his device did not workAs a result, Mr [redacted] requested that Sprint apply a credit to offset the upgrade fee According to our records, on July 31, 2017, Mr [redacted] visited a service and repair Center regarding the device associated with phone line ending in ***On August 1, 2017, Mr [redacted] upgraded his device associated with phone line ***Therefore, Mr [redacted] incurred an upgrade fee of $ To resolve this matter, our Customer Care team applied a courtesy credit of $to Mr [redacted] ’s account to offset the upgrade feeWe contacted Mr [redacted] on August 17, 2017, confirmed this matter was resolved to his satisfaction We apologize for any inconvenience Mr [redacted] may have experienced while attempting to resolve this matterIf Mr [redacted] has any questions concerning the issues discussed herein, please do not hesitate to contact me toll-free at ###-###-####I am available Monday through Friday between the hours of a.mand p.m., Eastern Time Sincerely, Cheryl S Executive & Regulatory Analyst

June 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] r [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] We appreciate your assistance in bringing our customers’ concern to our attention In his inquiry, Mr [redacted] states he was not informed that the price of his selected monthly service plan would increase by $ He further disputes the billing of $Lease Cancellation chargeMr [redacted] is requesting that we refund him the $for the three months that he was charged the increased rate and waive the $Lease Cancellation charge Our records reflect that Mr [redacted] selected our $Unlimited Plan for his line of service effective February 11, However, as outline in our Terms and Conditions of Service, which Mr [redacted] agreed to upon activating and using our services, Sprint reserves the right to change any part of the agreement at any time, including but not limited to rates, charges, how we calculate charges, discounts, coverage, technologies used to provide services, or your terms of service In addition, in March 2016, we sent notification of the increase to affected customers via monthly invoice notices advising that, effective with April billing, the monthly charge for their selected rate plans was increasing to $per line, per month The noted price increase allows us to continue offering the benefits of unlimited plans while giving us the ability to further invest in our new LTE Plus network, which has been clocking blazing speeds nationwide We remain committed to our customers by delivering unlimited plans and high-speed wireless connections at an affordable cost that sets us apart from other wireless providersOur Unlimited Plan is still the best value among all national carriers The new $Unlimited Plan continues to provide unlimited talk and text messaging The new plan also now offers 3GB of Mobile Hotspot service, which allows users to connect tablets, laptops, and any other supported devices to Sprint’s high-speed data network while on the goIn addition, the new plan provides Sprint Global Roaming and unlimited international text messaging while on the Sprint network Mr [redacted] ’ next invoice will include a Lease Cancelation charge of $and will also include a Lease Purchase charge of $if the leased device is not returned The Lease Cancelation charge, Lease Purchase charge, as well as the price plan increase are all valid and we respectfully decline Mr [redacted] ’ for credit We spoke with Mr [redacted] on June 23, 2016, and provided the information included above Mr [redacted] advised that his current carrier would be paying him for the cancelation chargesMr [redacted] confirmed understanding of the information provided and stated that he is satisfied with the resolution If Mr [redacted] has any questions or if I may be of further assistance with this matter, I can be reached toll-free at ###-###-#### I am available Monday, Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland [redacted] *Executive Services Analyst

June 15, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # [redacted] , [redacted] Sprint Account #xxxxx [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of [redacted] submitted on June 1, We appreciate your assistance in bringing our customers’ concerns to our attention Mr [redacted] ’s filing expressed his dissatisfaction with the delay in cancelling his Tablet device associated with phone line ending in ***, after being unable to properly utilize Sprint’s services due to the lack of coverage provided in his new home service area However, upon the cancellation of services his account was assessed additional charges as reflected on his accountMr [redacted] requested that Sprint review this matter, apply an adjustment to his account accordingly and cease collections activity Sprint has reviewed Mr [redacted] ’s account According to our records on July 9, 2016, Mr [redacted] visited a third party retail store location and cancelled phone lines ending in [redacted] and ***However, due inadvertent error the Tablet device associated with phone line ending in [redacted] remained active on his accountAs a result, his account was assessed monthly recurring charges, reconnect fee, late fees and taxes totaling $as reflected on his July 22, through May 6, billing statementsFurthermore, on June 6, 2017, we cancelled the Tablet device associated with device phone ending in *** We spoke with Mr [redacted] on June 14, 2017, to discuss his concerns in detail and relayed the aforementioned information to himAs an effort to ensure a satisfactory and mutually acceptable resolution, we offered an adjustment of $to offset the monthly recurring charges late fees and taxes, leaving his account closed with a zero balanceThis adjustment will appear on the June 15, 2017, billing statementAdditionally, we agreed to contact the outside collections agency and requested to have all negative reporting removed from this inquiry Accordingly, Mr [redacted] accepted our resolution and Sprint’s efforts to resolve his billing concern We regret any inconvenience that Mr [redacted] may have experienced while attempting to resolve the aforementioned concerns If we can be of further assistance, Mr [redacted] can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

July 26, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] - [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] - [redacted] , submitted on July 6, We appreciate your assistance in bringing our customers’ concerns to our attentionBased on the information received from Ms [redacted] - [redacted] , she states that she has had an unfavorable customer experience while attempting to address an equipment issue She stated that she was advised a claim was filed by our store on July 1, 2017; however, she later learned that she needed to contact Asurion to file the claim with them directlyAs a result, Ms [redacted] - [redacted] states that she missed days of work waiting on the equipment that did not arrive when promised, and is requesting compensation for the time taken to resolve this matter We spoke with Ms [redacted] - [redacted] on July 13, and 21, 2017, regarding her concernsShe confirmed that she has spoken with Asurion and has filed a claim to replace the iPhone 6s Plus on line ending in ***After account review, we confirmed that the replacement equipment was activated on July 11, As a resolution offer, we applied a one-time courtesy credit to Ms [redacted] - [redacted] ’s account in the amount of $150, reducing the current balance to $Ms [redacted] - [redacted] expressed satisfaction with the actions takenWe appreciate Ms [redacted] - [redacted] for taking time to provide details of her experience with our customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processesWe regret any frustration this matter may have caused If I may be of further assistance regarding this matter, Ms [redacted] - [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time.Sincerely,LaToyaP.LaToya P.Executive Services Analyst

October 18, Better Business Bureau Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry of Ms [redacted] regarding her Sprint account We appreciate your assistance in bringing our customer’s concerns to our attention In her inquiry, Ms [redacted] reports that she returned her Samsung Notedevice due to manufacture recall, but was informed that she would have to pay the $Early Termination Fee (ETF) for the deviceMs [redacted] is requesting that the $ETF be removed from her account We spoke with Ms [redacted] on October 17, We reviewed her account and confirmed that the Samsung Note was returned to our warehouse on October 1, We also confirmed that the lease cancelation charge and the End of Lease Purchase amount was credited once the device was received in our warehouseFurther, $436.99, the amount paid at the time of purchase, has been refunded to the purchasing credit card Ms [redacted] confirmed that these actions have resolved her concerns We regret any inconvenience that Ms [redacted] may have experienced as a result of this issue If I may be of further assistance with this matter, Ms [redacted] can reach me by calling Sprint’s Executive and Regulatory Services Department toll-free at ###-###-#### I am available Monday, Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland [redacted] *Executive Services Analyst

December 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers' concerns to our attention In the information provided, Ms [redacted] expressed her dissatisfaction with the length of time taken to fulfill her recent device upgrade order and with the level of customer service provided by our representatives during her attempts to address that concern She requested that we provide the ordered promptly or refund all money remitted toward that order We appreciate Ms [redacted] ’s taking the time to provide details of her experience with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any delay in fulfilling Ms [redacted] ’s referenced equipment order Our records reflect that her order was submitted to us on November 24, 2016, and that, pursuant to standard fulfillment processes, the order was processed timely, with Ms [redacted] ’s order reflecting an expected delivery date of November 27, During our December 12, 2016, discussion with Ms [redacted] , we explained the information outlined above, and she confirmed that her devices were delivered on November 30, As a demonstration of our commitment to excellence, we offered to offset the device upgrade fees assessed to both the two lines of service associated with the ordered devices She accepted the offer, and we applied credits totaling $to her Sprint account accordingly Ms [redacted] indicated her complete satisfaction with the resolution provided On behalf of Sprint, I apologize for any inconvenience these matters may have caused Ms [redacted] , and we appreciate her continued business If we can be of further assistance with these issues, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Russell [redacted] Executive Services Analyst

June 13, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the complaint, Mr [redacted] indicated he reported a stolen device and requested the line of service be changed to the Seasonal Standby plan for $ He noticed the plan was not changed and contacted customer service but was advised we do not have a record of his request As a result, he is requesting that we review this matter We spoke with Mr [redacted] on June 9, 2017, and he indicated phone number ending [redacted] should be suspended We reviewed his account and confirmed on February 26, 2017, there was an inquiry about the Seasonal Standby plan, but the plan was not changed and the device was not reported stolen As a result, he continued to be assessed the service plan To resolve the matter, we changed the service plan to the Seasonal Standby plan effective immediately on line ending in *** Furthermore, we issued credit for the service plan fee from February to current and rerated the cost as if Mr [redacted] subscribed to the Seasonal Standby plan Mr [redacted] can keep the Seasonal Standby plan for up to six months After six months, he is required to change to a currently offered service plan The matter has been addressed and resolved and we apologize the plan was not changed in FebruaryIf Mr [redacted] has any additional concerns regarding this matter, I can be reached by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central TimeSincerely, Ann HExecutive Services Analyst

August 22, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Sprint Account XXXXX*** Sprint Case [redacted] To Whom It May Concern: The inquiry referenced above has been forwarded for our review We appreciate your assistance in bringing our customers’ concerns to our attention In Ms [redacted] ’s rebuttal, she stated that she has not received a response from Sprint other than email correspondence She also stated that she is continually being billed incorrectly As a result, she is requesting that we allow her to cancel her account with no penalty and that we pay for the devices she tradwhen she activated service In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information Our promotions are posted so that customers are able to make an informed decision on their plan choices With respect, we would note that any invoice balance estimate provided by Sprint would not constitute a promise of future invoice balances Changes to taxes, service plan selections including the addition of a device Lease or Installment billing option, additional purchases or subscriptions, could result in invoice balance changes According to our records Ms [redacted] subscribes to one of our Family Shared Data plans, with five subscriptions, and currently has open lease agreements on her account In order to discuss plan options it will be necessary for Ms [redacted] to contact us and authenticate the account We again attempted to contact Ms [redacted] at the telephone number provided in her inquiry on August 17, and 21, 2017, however; we have not received a response to our contact attemptsWe look forward to speaking with Ms [redacted] and encourage her to contact us regarding any concerns she may continue to have with her account Ms [redacted] should be advised that in order to discuss the details of her account, she must be able to authenticate her account As a result, we want to advise Ms [redacted] to have her PIN and security information available when she contacts usIf Ms [redacted] ’s concern remains unresolved, we welcome the opportunity to further assist in addressing this matter and ask that she contact us by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-#### extension *** I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central TimeSincerely, [redacted] TExecutive Services Analyst

June 15, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] described unfavorable customer experiences during his multiple attempts to clarify contradictory information provided to him related to his contractual obligations with us He requested that we provide confirmation that he no longer has a contractual obligation to Sprint We regret any possible misunderstanding that may have occurred regarding the status of Mr [redacted] ’s referenced two-year Subscriber Agreement We confirmed that Mr [redacted] accepted that agreement, when we provided subsidized, reduced-priced equipment to him in exchange for his keeping his service active for two years However, our records further reflect that the satisfaction date of that Agreement was extended when he had his line of service placed on our Seasonal Standby Plan on multiple occasions That rate plan enables customers to have their services suspended for up to six months at a time and pay a monthly plan charge of $plus applicable taxes, surcharges, and fees The terms of that rate plan also stipulate that customers’ two-year Subscriber Agreements, if applicable, are also suspended while the line is configured with the Seasonal Standby Plan, with the Agreement resuming when the line is updated to a currently-offered standard rate plan Sprint sends three letters to the customer’s billing address on record while their service lines are subscribed to our Seasonal Standby Plan The first letter includes the Terms and Conditions of the plan and agreement The second letter is sent after days to remind our customer that the Seasonal Standby Plan is near expiration We also provide directions for calling our Customer Care department to update their rate plan The third letter is sent after days to remind our customer that the Seasonal Standby Plan has expired It directs our customer to contact our Customer Care department to immediately update their service plan and warns that a rate plan will be assigned to their line of service if they do not do so, typically our Basic plan or the lowest-cost plan available for the device and/or account type During our conversation with Mr [redacted] on June 8, 2017, we explained the information outlined above We also confirmed that, based on his acceptance of our Seasonal Standby Plan for his referenced line of service on multiple occasions, his two-year Subscriber Agreement satisfaction date was extended, and that his disputed charges are valid In addition, we informed Mr [redacted] that cancellation of his Sprint services prior to the updated satisfaction date of that Agreement would subject him to our assessing a prorated Early Termination Fee in addition to his current account balance due of $ Mr [redacted] indicated his understanding of that information but requested that we cancel his service immediatelyWe honored that request and advised him of the pending $ETF He agreed to remit payment for his outstanding balance plus the applicable ETF by the due date on his final invoice, which should be generated and available for his review on or near July 17, Mr [redacted] stated he is satisfied with our resolution We appreciate Mr [redacted] ’s taking time to provide details of his experience with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that Mr [redacted] ’s concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience these concerns may have caused Mr [redacted] , as well as the loss of his business If we can be of further assistance with these matters, Mr [redacted] can contact me by calling our department toll-free at ###-###-####, ext*** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Clara CExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I did speak with Shola who handled the issue rather quicklyI am confirming that the initial complaint made has now been resolved and the case can be closed Regards, [redacted] ***

June 30, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry of Ms [redacted] ***, filed on behalf of the account holder, Ms [redacted] *** We appreciate the opportunity to address her concerns According to the information provided, Ms [redacted] indicates that a payment in the amount of $1,was deducted from her debit card without her knowledge Ms [redacted] requests that we refund the disputed payment and overdraft fees During our discussions with Ms [redacted] on June and 29, 2017, we confirmed with her that in accordance with the Terms and Conditions of the Ms [redacted] ***’s Wireless Agreement and the Lease and Installment Billing Agreements (IBA), Sprint is authorized to charge any payment method provided to us to satisfy amounts owed to for Sprint For additional information regarding this matter, please visit www.sprint.com/termsandconditions Furthermore, Sprint sent a letter to Ms [redacted] on March 2, 2017, advising her that the outstanding account debt payment would be processed within days from the date of the letter After further research into this matter, we determined that Ms [redacted] ***’s financial account information was stored in Ms [redacted] ***’s account wallet for future payments towards the account This led to the processing of the above-referenced payment In response to this matter, we have agreed to refund the full amount of the charge to Ms***’s financial account, in addition to applicable overdraft fees she incurred after the debiting of her account for the charge in question During our discussion with Ms***, we expressed our regret for any inconvenience and provided the resolution above We also informed her that the charges have now been placed back on Ms [redacted] ***’s account, and are collectible If Ms [redacted] needs further assistance with this matter, she can contact the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, Michal MExecutive Services Analyst

April 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case— [redacted] Revdex.com Referral Name— [redacted] Sprint Account—xxxxx [redacted] Sprint Case— [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] *** We appreciate your assistance in once again bringing our customers’ concerns to our attention In Mr***’s complaint, he stated that had been waiting over two weeks for his device replacement through the Sprint Advanced Equipment Exchange programMr [redacted] further advised that he was dissatisfied with the level of service that he received while attempting to resolve this matter We spoke with Mr [redacted] on April 18, 2017, and he confirmed that his device issue was resolved As a one-time courtesy, we applied a credit of $to his account Mr [redacted] will see this credit reflected on his next invoice We appreciate Mr [redacted] for taking the time to provide us with the details of his experience with our customer service and retail teams We are continually seeking ways to improve the quality of service provided to our customers Please be assured that we value Mr***’s feedback and that his concerns have been forwarded to the appropriate managerial staff for further review If he has any further questions regarding this matter, Mr [redacted] can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-####I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, Katherine DExecutive Analyst

March 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case #[redacted] , [redacted] Sprint Account #xxxxx [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced rebuttal of [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] stated that she was misinformed regarding the billing of her lease charges reflected for phone line ending ***Ms [redacted] requested that Sprint review this matter, and adjust her account accordinglySprint reviewed Ms [redacted] 's account Our records reflect that on June 26, 2016, Ms [redacted] established service for a Samsung Galaxy Sdevice with phone line ending [redacted] at a Sprint retail store via Sprint’s Leasing programPlease note that effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and tablets for a lower monthly cost versus purchasing the device Lease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the device At the end of a lease term, Ms [redacted] can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device For further information regarding Sprint Leasing please visit www.sprint.com/lease Upon upgrading her device Ms [redacted] was provided with a clear disclosure of her monthly recurring charges and equipment purchases and all other applicable fees and chargesFurthermore, we were able to locate signed copies of her electronic service agreement, Installment Billing Agreement and Lease Agreements which includes a description of the charge(s) in questionBased on our review, we were unable to identify any miscommunication regarding the terms of her equipment agreements on Sprint’s part during the upgrade of her current device As a result, we maintain the the equipment lease and accessory installment agreements are valid and respectfully decline her request for credit We attempted to follwith Ms [redacted] on multiple occasions, however we have not received a response We regret any misunderstanding that may have occurred If Ms [redacted] has additional concerns regarding this matter, Ms [redacted] can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

December 28, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] Dear Ms***: Sprint is in receipt of the above referenced inquiryWe appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Mr [redacted] stated that at the point of sale, he was advised that the monthly $access fee would be waived for phone number ending ***, for a month periodHe stated that his attempts to get the issue resolved have been unsuccessfulHe is requesting a bill adjustment and compensation because of the above-referenced issues In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published informationIn our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing We spoke with Mr [redacted] on December 23, and although we maintain that the charges are valid, due to any possible misinformation that may have occurred, we offered to apply a one-time credit of $[redacted] which is equal to nine months of the $monthly access fee for phone number ending in ***Our records reflect that Mr [redacted] has been credited for three months of the access fee chargesHe accepted our offer and a credit was applied in the amount of $ We appreciate Mr [redacted] taking the time to provide us with details of his experience with our representativesWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience these matters may have causedIf we can be of further assistance, we can be reached at the Executive & Regulatory Services department toll-fee at ###-###-####I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time Sincerely, Sharon R Executive Services Analyst

July 15, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the complaint of Mr [redacted] [redacted] We appreciate your assistance in bringing our customers’ concern to our attention According to the information provided, Mr [redacted] expressed his dissatisfaction with the billing of his Sprint accountDue to billing inconsistencies on his account, and the conflicting information he had been given regarding his account invoicing, Mr [redacted] elected to port out his servicesHe stated prior to porting out his services, he contacted Sprint to get his final balance and paid the amount providedHe stated that he later received another bill and he is disputing the balance Mr [redacted] inquired about his account balance on June 4, and stated at that time he was given the amount of $as the final balance on the accountMr [redacted] stated this amount was for the May monthly invoice and to purchase the two leased iPhone devices, so they could be unlocked for use with his new providerOn June 22, 2016, Mr [redacted] received a bill for an additional $He called Sprint and was informed the balance was for not returning his devicesMr [redacted] requested Sprint waive the $balance on the account Sprint has reviewed Mr [redacted] ’ complaintAccording to our records, on January 17, Mr [redacted] established service Sprint with phone numbers ending in [redacted] and [redacted] via Sprint’s Lease program and elected to participate in Sprint’s Data Share Plan Effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost, versus purchasing the deviceLease payments vary by device and a down payment may be required and varies by customer and deviceWith a lease option, Sprint owns the deviceAt the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceFor further information regarding Sprint Leasing please visit www.sprint.com/lease On June 24, 2016, we spoke with Mr [redacted] and discussed his concerns in detailAfter a review of the available records, Sprint confirmed that on June 4, Mr [redacted] had been inadvertently informed the final balance on his account was $649.44, as he stated in his filing We again spoke with Mr [redacted] on July 13, and relayed the aforementioned informationWhile the charges were valid, in order to amicably resolve this matter and because of any possible misinformation that Mr [redacted] may have received, we agreed to apply a one-time adjustment of $to offset the balance due on his accountMr [redacted] ’ account is closed in good standing with a zero balanceMr [redacted] indicated that he was satisfied with the resolution of his case Sprint appreciates Mr [redacted] for taking the time to provide the details of his experienceWe always strive to improve the quality of the customer service provided to our customersPlease be assured that Sprint values Mr [redacted] ’s feedback and will utilize his input to improve our training and processes If I can be of any further assistance, Mr [redacted] can contact me by calling our Executive and Regulatory Service Department toll-free at ###-###-####, extension ***I am available Monday through Friday, between a.mand p.m., Eastern Time Sincerely, Cindy [redacted] Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I have not received a shipping label I emailed Linard back and accepted the settlement but he has not sent a bill stating such, he only left me a message on my phone machine I will mail a check for the $but need an address for proper crediting and a statement supporting that the account is closed and no further action will be taken by either party after the $is received[redacted] Regards, [redacted]